Agile Operating Model and Adaptive Organization

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intro"> <div > <span class="d-block font-weight-bold text-cap mb-2 text-lt-blue">Advisory</span> <h1>Agile Operating Model Advisory</h1><h4>Build an enterprise-wide culture of agility and innovation so you can adapt quickly to a changing world.</h4> </div> </div> </div> </div> <div id="BodyPlaceholder_TE527F9F2068_Col00" class="sf_colsIn side-violator z-index-1" data-sf-element="Container" data-placeholder-label="Container"> <img class="topbar" src="/images/default-source/resourcepackages/isg2021/svg/components/topbar.svg?sfvrsn=7e14dc31_2" title="TopBar" alt="TopBar" /> <img class="violator-img" src="/images/default-source/default-album/agileinnovation300aeb695f6446a14bdc7ff0000f6f5b0.svg?sfvrsn=9eadc31_0" title="agile innovation" alt="operating model" /> <img class="bottombar" src="/images/default-source/resourcepackages/isg2021/svg/components/bottombar.svg?sfvrsn=7f14dc31_2" title="BottomBar" alt="BottomBar" /> </div> </div> <div id="MainPlaceholder_TE527F9F2072_Col00" 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</div>  </article>  </div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2026_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Main content"> </div> <div id="MainPlaceholder_C056_Col00" class="sf_colsIn container space-top-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C023_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3>What are the key components to designing an adaptive organization?</h3><p>From architecture to governance, ISG helps you design your target operating model by working with you on each of the below key components to bring the best results.</p> </div><div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C022_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p><strong>Product & Service Portfolio and Enterprise Architecture </strong></p><p>Defining a portfolio of products and/or services and relevant architectures - all while recognizing that different types of business products, their business value and customer experience needs may drive different delivery models.</p> </div> </div> <div id="MainPlaceholder_C022_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p><strong>Delivery Models & Value Streams </strong></p><p>Simplifying workflows across multiple value streams by applying the delivery models that enable the speed to market and business outcomes with the appropriate technology, provider landscape and team topologies necessary.</p> </div> </div> <div id="MainPlaceholder_C022_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p><strong>Organization, Team and Roles </strong></p><p>Building organizational constructs that enable a business or customer-centric culture including business-aligned and flexible team environments with new empowered roles created while rationalizing IT services.</p> </div> </div> <div id="MainPlaceholder_C022_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> <div > <p><strong>Technologies and Platforms </strong></p><p>Focusing on the experience of the skilled worker and select platforms, enabling collaboration and free flow of information, and applying automation to repeatable process and flow.</p> </div> </div> </div> <div class="row space-1" data-sf-element="Row"> <div id="MainPlaceholder_C046_Col00" class="sf_colsIn col-lg-3" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p><strong>Partner Ecosystem </strong></p><p>Creating an ecosystem of partners where scarce skills are available and innovation is shared, engaging culturally across that ecosystem and managing the ongoing relationship.</p> </div> </div> <div id="MainPlaceholder_C046_Col01" class="sf_colsIn col-lg-3" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p><strong>Workforce Enablement </strong></p><p>Acknowledging and enabling  workforce talent, culture, and continuous care by fostering a genuine employee engagement experience, employee-driven learning, new and compounding skills, adaptability and accountability.</p> </div> </div> <div id="MainPlaceholder_C046_Col02" class="sf_colsIn col-lg-3" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p><strong>Governance & Performance </strong></p><p>Providing governance of the environment through appropriate controls, visibility of performance, legitimized shared accountabilities and clear decision rights.</p> </div> </div> <div id="MainPlaceholder_C046_Col03" class="sf_colsIn col-lg-3" data-sf-element="Column 4" data-placeholder-label="Column 4"> </div> </div> </div> </div> </div> <div > <div id="FAQAdaptiveOrg"></div> </div><div id="MainPlaceholder_C021_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C058_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C060_Col00" class="sf_colsIn col-lg-8" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="videoWrapper" > <iframe width="560" height="315" src="https://www.youtube.com/embed/fBrfTdqoWi4" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe> </div> </div> <div id="MainPlaceholder_C060_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h3>Watch ISG's Ola Chowning Answer <strong>Top Questions About the Adaptive Organization</strong></h3> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C013_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C019_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image:url('/images/default-source/default-album/agile-innovation.jpg?sfvrsn=1fa6de31_0')"></div> </div> </div> <div id="MainPlaceholder_C019_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Stop doing agile; start <em>being </em>agile.</h2><h3 class="h4">Becoming adaptive requires addressing all components of how you operate.</h3><p>Make your business agile and resilient – move beyond software development agility and enable business, development and operational workstreams not just to survive but to thrive in environments where competition and customer requirements are constantly changing. ISG can help you design a target operating model (TOM) and partner ecosystem to enable an adaptive organization.</p><div class="media py-3"><a class="btn btn-primary" href="/contact-us">Contact Us</a></div> </div> </div> </div> </div> <div id="MainPlaceholder_C070_Col00" class="sf_colsIn bg-light" data-sf-element="Container" data-placeholder-label="Container"> <div > <div id="AgileInsights"></div> </div><div id="MainPlaceholder_C004_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row align-items-center" data-sf-element="Row"> <div id="MainPlaceholder_C064_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h3>Watch ISG's Andy Miears Share Insights on <strong>the </strong><strong>Modern Agile Enterprise</strong></h3> </div> </div> <div id="MainPlaceholder_C064_Col01" class="sf_colsIn col-lg-8" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="videoWrapper" > <iframe width="560" height="315" src="https://www.youtube.com/embed/fHyGdWWG8Oc?si=ispK-K0Q_E9y7JH-" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C012_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C006_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"><div class="img-blue-light"> <div class="blue-overlay"></div> <div class="h-80 background-img-grayscale" style="background-image:url('/images/default-source/default-album/change-transition.jpg?sfvrsn=653f331_0')"></div> </div> </div> <div id="MainPlaceholder_C006_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h2>Get the Most Out of Your Transition</h2><p>The initial months of a new outsourcing agreement — after signature and before steady state — are critical to the relationship's long-term success and value. But too often, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services transition to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship. Is your retained organization sized appropriately? Is it prepared to manage work in a new way? How do you ensure your new provider delivers to performance requirements while still maintaining collaboration and innovation? Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.</p><div class="media py-3"><a class="btn btn-primary" href="/research/articles/full-article/getting-the-most-out-of-your-transition"><strong>Read More</strong></a></div> </div> </div> </div> </div> <div id="MainPlaceholder_C071_Col00" class="sf_colsIn bg-light space-2" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_C072_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C035_Col00" class="sf_colsIn col-lg-6" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Enterprise Agility</h2><p>To be competitive today, enterprises must use technology in ways that will generate the velocity they need to respond to a changing market. But not all business functions move at the same speed.</p><p>Enterprise agility allows an enterprise to respond at the right time to the right business functions. When enterprise agility serves as a fundamental principle of your operating model, you have what you need to seize opportunities as you transform into a digital business.</p> </div> <div class="videoWrapper" > <iframe width="560" height="315" src="https://www.youtube.com/embed/NCFIQA8J_tg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div> </div> <div id="MainPlaceholder_C035_Col01" class="sf_colsIn col-lg-6" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <h3 class="h4">Benefits of an Agile Enterprise</h3><ul><li>Align business functions and digital products and services to the customer’s journey<br /></li><li>Define the velocity needs of the business and determine the right technology and delivery models to meet those needs<br /></li><li>Determine your current adoption of Agile and DevOps practices, including the skills of team members, and identify opportunities for improvement<br /></li><li>Assess your current business culture and establish an organizational change plan to address the cultural change needed for enterprise agility<br /></li><li>Plan pilots, flagships and front runners to serve as springboards for enabling enterprise agility across your organization<br /></li><li>Manage your environment and leverage capabilities across multiple delivery models so you can continuously improve<br /></li><li>Ensure your sourcing and partnership model fosters innovation and responsiveness<br /></li><li>Maintain control of your digital landscape with proven governance practices that optimize your investments</li></ul><p style="box-sizing:border-box;margin-bottom:10px;line-height:1.5;color:#494c50;font-family:'Open Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol';font-size:17px;background-color:#ffffff;"><br /></p><div id="SourcingOperatingModels"></div> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C057_Col00" class="sf_colsIn container space-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C043_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>Advance Your Operations and Delivery</h2><p>Your partner ecosystem is essential to boosting your capabilities and streamlining global delivery. Contracting external providers where you most need them is key to transformation. But sourcing and transformation ROI and business case realization comes down to how you organize yourself to optimize and leverage those relationships. <br /><br />ISG can help you design a TOM that makes the most of the latest technology solutions and provider services in the market. DevSecOps and site reliability engineering (SRE) are not enough without persistent team topologies with your providers. You need to structure yourself to achieve continuous business outcomes with your partners.  As the <strong>pioneers of the sourcing market</strong>, we understand which team topologies work and which don’t, how to boost agility in the areas that need it, reconfigure teams to integrate new skills, modernize infrastructure and applications to facilitate a faster pace of work and reimagine processes to spur performance gains. <br /><br />The market is changing. The competition is changing. </p><p>Your business models and operations must change with them – or risk losing competitive advantage.</p> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2002_Col00" class="sf_colsIn gradient-x-three-sm-primary" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2050_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2 space-bottom-lg-3" data-sf-element="Container" data-placeholder-label="Container"><div class="row mb-5" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2051_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2 class="mb-0">Featured Insights</h2> </div> </div> </div> <div class="row mb-5"> <div class="col-12 "> <article class="featured-insight"> <a class="featured-insight-container row" href="https://isg-one.com/advisory/operating-model-agile-innovation/articles/stop-moving-boxes--your-it-operating-model-needs-this"> <div class="col-lg-6 col-md-4 pr-md-0 overflow-hidden"> <figure class="position-absolute right-0 z-index-4 h-100 dk" style="top:calc(50% - 200px);"> <svg xmlns="http://www.w3.org/2000/svg" width="180" height="400" viewBox="0 0 90 400" fill="none"> <path d="M132 0H0L120.5 200L0 400H132V0Z" fill="#001638"></path> </svg> </figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="card-img-top featured-insight-img background-img-grayscale" style="background-image: url(/images/default-source/default-album/stop-moving-boxes-your-it-operating-model-needs-this.tmb-th892-450.jpg?Culture=en&sfvrsn=72efaa31_1);"> </div> </div> </div> <div class="col-lg-6 col-md-8 pl-md-0"> <div class="card-body bg-darkblue h-100"> <h3 class="h5"> Stop Moving Boxes: Your IT Operating Model Needs This </h3> <div> <p>Discover how to design an effective IT organization that drives value by focusing on capabilities, not just structure. </div> <span class="font-size-1 link font-weight-bold text-lightblue"><u>Learn More</u></span> </div> </div> </a> </article> </div> </div> <div class="row mb-3">  <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/operating-model-agile-innovation/articles/the-hub-and-spoke-it-operating-model" > <div class="card-body"> <h3 class="h6"> The Hub-and-Spoke IT Operating Model: Increasing Innovation and Continuous Improvement </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/operating-model-agile-innovation/articles/the-it-operating-model-framework-of-the-future" > <div class="card-body"> <h3 class="h6"> The IT Operating Model Framework of the Future </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/operating-model-agile-innovation/articles/from-one-time-digital-transformation-to-continuous-transformation" > <div class="card-body"> <h3 class="h6"> From One-time Digital Transformation to Continuous Transformation </h3> <span class="font-size-1 link">Learn More <i class="fas fa-angle-right fa-sm ml-1"></i></span> </div> </a> </article> </div>   <div class="col-lg-3 col-md-6 mb-8 mb-lg-2"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/advisory/operating-model-agile-innovation/articles/tales-from-the-digital-edge-a-digital-transformation-case-study" > <div class="card-body"> <h3 class="h6"> Digital Transformation Case Study </h3> <span class="font-size-1 link">Learn More <i 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</figure> <div class="img-blue-light"> <div class="blue-overlay"></div> <div class="background-img-grayscale" style="background-image: url('/images/default-source/default-album/ocm-for-mining-company.tmb-th283-283.png?Culture=en&sfvrsn=a49ddd31_1')"></div> </div> </div> <div class="card-body"> <h3 class="h6">Enabling Service Management Transformation for a Global Mining Client</h3> <p>ISG combines organizational change management (OCM), target operating model and IT service management expertise and our relationship-health tool to help one of the world’s largest metals and mining corporations ready 47,000 workers for a new ServiceNow platform, related IT processes and organizational changes.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> <article class="card client-story-card transition-3d-hover"> <a href="https://isg-one.com/client-stories/detail/treat-the-whole-not-the-part-modernize-your-ecosystem"> <div class="card-img-top research-card-img"> <figure 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Read more to learn how this insurance company achieved a product-aligned delivery model.</p> <span class="link font-size-1 ">Learn more</span> </div> </a> </article> </div> </div> </div> </div> </div> </div> <div class="container space-bottom-2"> <div class="card d-block bg-lightblue p-9 bg-star-right"> <div class="position-relative z-index-2"> <span class="d-block font-weight-black text-cap mb-2 text-darkblue">Featured Event</span> <h4 class="h4">SourceIT (Paris)</h4> <h3>Reimagine Sourcing. Stay ahead of the next renewal, sourcing trend and business need.</h3> <p class="date"><time></time></p> <a class="btn btn-primary btn-lg" href="https://sourceit.isg-one.com/paris24" target='_blank'> Register now </a> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2007_Col00" class="sf_colsIn space-bottom-2 position-relative research-container" data-sf-element="Container" data-placeholder-label="Container"><div id="MainPlaceholder_TE527F9F2008_Col00" class="sf_colsIn container space-2 featured-research" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_TE527F9F2011_Col00" class="sf_colsIn col-lg-4 col-md-5" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <h2>ISG Research</h2><p>ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.</p><p>Get the insight and guidance you need to accelerate growth and create more value.</p><a class="btn btn-primary mb-5" href="/research/provider-research">Learn More</a> </div> </div> <div id="MainPlaceholder_TE527F9F2011_Col01" class="sf_colsIn col-lg-8 col-md-7" data-sf-element="Column 2" data-placeholder-label="Carousel"> <div class="js-slick-carousel slick slick-equal-height slick-gutters-3 slick-center-mode-right slick-center-mode-right-offset" data-hs-slick-carousel-options='{"prevArrow" : "<span class=\" fa fa-arrow-left slick-arrow slick-arrow-primary-white slick-arrow-left rounded-circle ml-sm-n2\"></span>","nextArrow": "<span class=\"fa fa-arrow-right slick-arrow slick-arrow-primary-white slick-arrow-right rounded-circle mr-sm-2 mr-xl-4\"></span>","slidesToShow": 2.5,"infinite": false,"responsive": [{"breakpoint": 1400,"settings": {"slidesToShow": 2}},{"breakpoint": 1080,"settings": {"slidesToShow": 1.5}},{"breakpoint": 992,"settings": {"slidesToShow": 1}}]}'> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Momentum-Strategic-Perspectives-DevOps/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">The Essentials of Scaling DevOps</h3> <div class="research-description"> <p>DevOps success is not just about the use of tools. Some of the key issues that need to be addressed to ensure a successful DevOps practice include functional hierarchy, collaboration between multiple technology and business disciplines, cultures and individuals, legacy infrastructure and deeply coupled architectures.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-DBSS-US-2020-DPLS/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Comparing Digital Product Lifecycle Services</h3> <div class="research-description"> <p>Providers in this space are transforming their product lifecycle service offerings by integrating the latest technologies, such as AI, analytics, IoT, automation, AR/VR, and digital twin tools and accelerators. </p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-ADM-UK-2020-DC/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">DevSecOps Consulting Services in the U.K.</h3> <div class="research-description"> <p>DevSecOps is rapidly merging with automation and continuous testing to deliver a complete software creation process. It’s a complex and rapidly changing market. </p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-SIAM-US-2020-SDT/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">A Look at the SIAM/ITSM Service Design & Transition Market</h3> <div class="research-description"> <p>With IT operational budgets still tight and margins somewhat skinny, this market is clearly a very attractive one for vendors. SIAM/ITSM vendors are playing a key role and are about to get a seat at the internal IT and business-decision table. </p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> <article class="js-slide pt-2"> <a class="card bg-lightgray w-100 min-h-270rem transition-3d-hover" href="https://research.isg-one.com/reportaction/Quadrant-DBT-Global-2019-DCD/Marketing" target="_blank"> <div class="card-body"> <span class="d-block small text-blue font-weight-bold text-cap mb-2">Research</span> <h3 class="h6">Which Partner Can Boost Your Digital Continuous Delivery?</h3> <div class="research-description"> <p>How do you create the right flexibility, speed and collaboration so you can deliver benefits to the business and your ever-more mobile customers? <br /> The answer involves mapping customer journeys to business functions, products and digital functions, lean product management, agile software development life cycles and DevOps to improve cross-functional collaboration.</p> </div> <div class="card-footer bg-transparent"> <span class="link font-size-1">Read more</span> </div> </div> </a> </article> </div> </div> </div> </div> </div> <div id="MainPlaceholder_TE527F9F2009_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Container"> <div class="container team-cards space-2"> <div class="row d-flex mx-n2 mb-5 pl-lg-10 pr-lg-10"> <div class="col-md-6 col-xl-4"> <h2>Meet our team</h2> </div>  <div class="col-md-6 col-xl-4 mb-3 h-100 transition-3d-hover"> <a href="javascript:;" data-toggle="modal" data-target="#TeamLead"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chowning-ola-wide.jpg?sfvrsn=9635fd31_2);"></div> <h4 class="mt-2 mb-0 text-black"> Ola Chowning</h4> <p class="text-black"> Partner</p> </a> </div>  <div class="modal fade" id="TeamLead" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/chowning-ola-wide.jpg?sfvrsn=9635fd31_2);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Ola Chowning</h2> </div> <p class="mb-0"><strong>What she does at ISG</strong><br /> <br /> <p>Ola is a passionate thought leader in emerging delivery models that contemplate the rapidly changing technology landscape. She advises organizations in the opportunities related to emerging technologies, digital transformation, provider ecosystems, new ways of working, and the culture of product-oriented delivery. Ola is fluent in Adaptive Organizations, Digital Strategy, Sourcing, Enterprise Agility, DevOps, Cloud and modern architectures, helping clients evolve their technology landscape, operating models and cultures. Ola is ISG's Digital Lead for North Europe and a member of the European Leadership Team.</p> <strong>Past achievements for clients</strong><br /> <br /> <div> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{212}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">In her positions as digital lead for North Europe as well as a firm partner, Ola expands the reach of ISG’s enterprise and digital solutions. But these roles also allow her to impart to her clients tried-and-true advice based on years of experience as both a technologist and service provider. At times, Ola may point you in a faster, more rigorous direction than you were anticipating—simply one of the many ways she relentlessly champions her clients’ technological evolutions across every industry.</p> </div> <div> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{215}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':0,'335559731':0,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':2}">Having never told a client to deploy something she wouldn’t do (or hasn’t already done) herself, Ola’s goal-oriented gusto has resulted in many successes for her clients:</p> </div> <ul role="list"> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="1" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{218}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':0}" data-indent="-340">She advised a partially transformed logistics company (that had a pervasive, costly architectural sprawl issue) to create standards, guardrails and integrated roadmaps to promote efficiency and velocity using what was currently working well. Ola helped spark synergies among the teams impacted, and in only eight weeks, teams saw as much as a 200% increase in their throughput.</p> </li> <li data-charcodes="11044" data-font="ISG Bullets,Sans-Serif" data-buautonum="8" data-margin="340" data-aria-posinset="2" role="listitem" data-aria-level="1"> <p paraid="0" paraeid="{9603481f-5da9-4a4e-bac5-90ab26784342}{221}" data-ccp-props="{'335551550':1,'335551620':1,'335559683':0,'335559685':340,'335559731':-340,'335559737':0,'335562764':2,'335562765':0.95,'335562766':4,'335562767':0,'335562768':4,'335562769':0}" data-indent="-340">On a tight deadline and limited budget, she applied Agile and modern delivery model principles to convert a brick-and-mortar's business model (with legacy systems and cumbersome practices that were seemingly incompatible with a more collaborative way of working) into a modern digital setting.</p> </li> </ul></p> <a class="btn btn-primary" href="/who-we-are/people/ola-chowning">View articles by Ola Chowning</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-0"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/adam-cezar-sq.jpg?sfvrsn=ba08d331_0);"></div> <h4 class="mt-2 mb-0 text-black"> Cezar Adam</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-0" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/adam-cezar-sq.jpg?sfvrsn=ba08d331_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Cezar Adam</h2> </div> <p class="mb-0"><p>Cezar is a Consulting Manager in ISG’s global Service Line Digital Strategy and Solutions as well as part of the Adaptive Organization team which provide solutions and competencies that are necessary for successfully integrating internal and external IT services and support the clients towards their Digital and Agile Transformation. <br /> <br /> Cezar is an expert in Digital Target Operating Models and IT Service Management, providing fully customer-oriented solutions under the standards of Operational Excellence and Continual Service Improvement. </p></p> <a class="btn btn-primary" href="/who-we-are/people/cezar-adam">View articles by Cezar Adam</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-1"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bork-dennis-sq.jpg?sfvrsn=a167d031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Dennis Bork</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-1" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bork-dennis-sq.jpg?sfvrsn=a167d031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Dennis Bork</h2> </div> <p class="mb-0">Currently Dennis is leading ISG’s European Agile Enterprise practice and has profound experience in designing an efficient and effective service delivery organization based on agile digital practices. He is focusing on designing and implementing customer-oriented target operating models to prepare clients digital transformation journeys in the digital age. To prepare these transformations, developing IT strategies based on full scope IT assessments is one of his core competences. Dennis has deep experiences in all common agile methodologies (on Team level and for scaling), DevOps, Customer-centric Product-orientation, ITIL service management, lean governance, operating models, outsourcing and IT assessments, as well as successful implementations of projects.</p> <a class="btn btn-primary" href="/who-we-are/people/dennis-bork">View articles by Dennis Bork</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-2"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/cuadra-fernando-pic-sq.jpg?sfvrsn=a460d031_0);"></div> <h4 class="mt-2 mb-0 text-black"> Fernando Cuadra</h4> <p class="text-black"> Principal Consultant</p> </a> </div>  <div class="modal fade" id="modal-2" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/cuadra-fernando-pic-sq.jpg?sfvrsn=a460d031_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Fernando Cuadra</h2> </div> <p class="mb-0">Fernando Cuadra brings more than 25 years of experience operating within large, complex global enterprises. Fernando advises clients on large-scale organizational, technology and cultural transformations, leveraging business agility principles of Lean, Adaptive Portfolio management, DevOps and Agile methodologies to evolve organizations so they can pivot in the face of change, industry disruption, and swings in the global landscape. Fernando leverages his experience to advise enterprises on opportunities related to Agile Product Management, adaptive digital strategy, strategic-to-tactical business agility transformation, adaptive organizational design, Design Thinking productization, and aligning technology to transform the business. 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Andy advises clients on large-scale organizational, technology and cultural transformations, leveraging the principles of Lean, DevOps and Agile methodologies to evolve organizations so they can pivot in the face of change, industry disruption, and swings in the global landscape. Andy leverages his experience to advise enterprises on opportunities related to cost optimization, digital strategy and design, agility, new ways of working, productization, and aligning technology to transform the business. Andy is the solution director for ISG’s Enterprise Agility practice.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-5"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bob-traughber-sq.jpg?sfvrsn=c056fb31_0);"></div> <h4 class="mt-2 mb-0 text-black"> Bob Traughber</h4> <p class="text-black"> Director</p> </a> </div>  <div class="modal fade" id="modal-5" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/bob-traughber-sq.jpg?sfvrsn=c056fb31_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Bob Traughber</h2> </div> <p class="mb-0"><p>An accomplished operations and IT leader, Bob serves Fortune 500 clients across diverse industries. Throughout his 30-year career, his work has contributed to significant sourcing value and business transformations, bringing clients his in-depth expertise in IT outsourcing, business process outsourcing and ADM. Most recently, he has worked with clients to define IT strategies and design global operating models that achieve greater efficiency and growth. He also helps companies carry out major transitions and assess value leakage in their sourcing relationships. Bob’s broad experience includes working with companies in the chemical, energy, financial, hospitality, manufacturing, pharmaceutical, retail and technology industries.</p></p> <a class="btn btn-primary" href="/who-we-are/people/bob-traughber">View articles by Bob Traughber</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div class="col-md-6 col-lg-4 mb-3 h-100 transition-3d-hover person-card"> <a href="javascript:;" data-toggle="modal" data-target="#modal-6"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/whitus-mitchell-pic-sq.jpg?sfvrsn=5dbdd931_0);"></div> <h4 class="mt-2 mb-0 text-black"> Mitchell Whitus</h4> <p class="text-black"> Consulting Manager</p> </a> </div>  <div class="modal fade" id="modal-6" tabindex="-1" aria-labelledby="teamModal" aria-hidden="true" role="dialog"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content">  <div class="modal-header"> <div class="modal-close"> <button type="button" class="btn btn-icon btn-xs btn-ghost-secondary" data-dismiss="modal" aria-label="Close"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </button> </div> </div>   <div class="modal-body">  <div class="container space-2"> <div class="border-bottom space-bottom-2 mx-md-auto"> <div class="media d-block d-sm-flex"> <div class="position-relative mx-auto mb-3 mb-sm-0 mr-sm-4" style="width:200px;"> <div class="team-image" style="background-image:url(https://isg-one.com/images/default-source/default-album/whitus-mitchell-pic-sq.jpg?sfvrsn=5dbdd931_0);"></div>    </div> <div class="media-body"> <div class="d-flex justify-content-between align-items-center mb-2"> <h2>Mitchell Whitus</h2> </div> <p class="mb-0">Mitch Whitus is a driven and detail-oriented Consulting Manager with a passion for leveraging data analysis to help clients achieve operational and organizational excellence. 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