Limited Lifetime Warranty | Zero Gravity Skin

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href="/pages/acupuncturist-view"> Acupuncturist View </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="header-navigation-menu-4-menu-7" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list tertiary-list clearfix" id="header-navigation-menu-4-menu-7" data-is-dropdown > <li class="header-navigation-list-item tertiary-list-item"> <a class="header-navigation-link tertiary-link" href="/pages/acupuncturist-view"> Acupuncturist View - Dr. Kailee Carlson </a> </li> <li class="header-navigation-list-item tertiary-list-item"> <a class="header-navigation-link tertiary-link" href="/pages/acupuncturist-view-2"> Acupuncturist View - Dr. Abbey Jo Shulkin </a> </li> </ul> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Results" href="/pages/results" > Results </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="header-navigation-menu-5" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Results" id="header-navigation-menu-5" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio Results" href="/pages/perfectio-results"> Perfectio Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Blue Sapphire LED Results" href="/pages/sapphire-results"> Blue Sapphire LED Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X Results" href="/pages/perfectio-x-result"> Perfectio X Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Relaxatio Results" href="/pages/relaxatio-results"> Relaxatio Results </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link Our Faces" href="/pages/our-faces" > Our Faces </a> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link FAQ" href="/pages/faq" > FAQ </a> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Support" href="#" > Support </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="header-navigation-menu-8" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Support" id="header-navigation-menu-8" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link App Support" href="/pages/support"> App Support </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Customer Service" href="/pages/customer-service" > Customer Service </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="header-navigation-menu-9" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Customer Service" id="header-navigation-menu-9" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Product Registration" href="/pages/product-registration"> Product Registration </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Limited Lifetime Warranty" href="/pages/limited-lifetime-warranty"> Limited Lifetime Warranty </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Warranty Claim" href="/pages/warranty-claim"> Warranty Claim </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Terms & Conditions" href="/pages/terms-conditions"> Terms & Conditions </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Contact Us" href="/pages/contact-me"> Contact Us </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Distributor" href="#" > Distributor </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="header-navigation-menu-10" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Distributor" id="header-navigation-menu-10" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Become a Distributor" href="/pages/distributors"> Become a Distributor </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Training program" href="/pages/full-training-video"> Training program </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Order Form" href="/pages/order-form"> Order Form </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link Medical Spa" href="/pages/medical-spa" > Medical Spa </a> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link NFT" href="/pages/nft" > NFT </a> </li> </ul> </nav> <div class="header-actions"> <div class="header-actions-list"> <div class="header-actions-list-item header-currency-switcher currency-switcher coin-container"></div> <a class="header-actions-list-item drawer-toggle" href="#header-drawer-popout" tabindex="0" data-drawer-toggle aria-controls="header-drawer-popout" aria-label="Menu" aria-expanded="false" > <span class="icon-menu"></span> <span class="icon-cross"></span> </a> </div> </div> </div> <div class="header-cart-icon"> <a href="/cart/"> <img src="https://cdn.shopify.com/s/files/1/0027/9871/4946/files/shopping-bag.png?v=1657790313" width="27" height="27" alt="Cart Icon" /> </a> </div> </div> </div> <div class="header-drawer" tabindex="-1" data-header-drawer id="header-drawer-popout" > <nav class="navigation" id="drawer-navigation"> <ul class="header-navigation-list clearfix"> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link About Us" href="/pages/about-us" > About Us </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-1" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix About Us" id="drawer-navigation-menu-1" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link About Us" href="/pages/about-us"> About Us </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Science" href="/pages/science"> Science </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Press" href="/pages/presses"> Press </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Products" href="#" > Products </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-2" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Products" id="drawer-navigation-menu-2" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio" href="/products/perfectio-by-zero-gravity"> Perfectio </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio+" href="/products/perfectio-plus-by-zero-gravity"> Perfectio+ </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio+ Special Edition" href="/products/perefctio-plus-special-edition"> Perfectio+ Special Edition </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X" href="/products/perfectio-x?view=default"> Perfectio X </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X Special Edition" href="https://www.zerogravityskin.com/products/perfectio-x-special-edition?view=default"> Perfectio X Special Edition </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X Swarovski Edition" href="/products/perfectio-x-swarovski-edition"> Perfectio X Swarovski Edition </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Juvenis" href="/products/juvenis"> Juvenis </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a 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secondary-link Golden Blue Pro Luxury Kit" href="/products/golden-blue-pro-luxury-kit"> Golden Blue Pro Luxury Kit </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Recreo Hair" href="https://zero-gravity-skin.myshopify.com/products/recreo"> Recreo Hair </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Glorifico" href="/products/glorifico"> Glorifico </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Glorifico Plus" href="/products/glorifico-plus"> Glorifico Plus </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Oxycura" href="/products/oxycura"> Oxycura </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Accessories" href="/collections/accessories"> Accessories </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X G2" href="/products/perfectio-x-g2"> Perfectio X G2 </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link Testimonials" href="/pages/testimonials" > Testimonials </a> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Doctors Say" href="/pages/dermatologist-view" > Doctors Say </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-4" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Doctors Say" id="drawer-navigation-menu-4" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Dermatologist View" href="/pages/dermatologist-view"> Dermatologist View </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Osteopathic View" href="/pages/osteopathic-view"> Osteopathic View </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Naturopathic View" href="/pages/naturopathic-view"> Naturopathic View </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Orthopedic View" href="/pages/orthopaedic-view"> Orthopedic View </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Chiropractic View" href="/pages/chiropractic-view"> Chiropractic View </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Aesthetic View" href="/pages/aesthetic-view"> Aesthetic View </a> </li> <li class="header-navigation-list-item secondary-list-item has-dropdown"> <a class="header-navigation-link secondary-link Acupuncturist View" href="/pages/acupuncturist-view"> Acupuncturist View </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-4-menu-7" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list tertiary-list clearfix" id="drawer-navigation-menu-4-menu-7" data-is-dropdown > <li class="header-navigation-list-item tertiary-list-item"> <a class="header-navigation-link tertiary-link" href="/pages/acupuncturist-view"> Acupuncturist View - Dr. Kailee Carlson </a> </li> <li class="header-navigation-list-item tertiary-list-item"> <a class="header-navigation-link tertiary-link" href="/pages/acupuncturist-view-2"> Acupuncturist View - Dr. Abbey Jo Shulkin </a> </li> </ul> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Results" href="/pages/results" > Results </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-5" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Results" id="drawer-navigation-menu-5" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio Results" href="/pages/perfectio-results"> Perfectio Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Blue Sapphire LED Results" href="/pages/sapphire-results"> Blue Sapphire LED Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Perfectio X Results" href="/pages/perfectio-x-result"> Perfectio X Results </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Relaxatio Results" href="/pages/relaxatio-results"> Relaxatio Results </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link Our Faces" href="/pages/our-faces" > Our Faces </a> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link FAQ" href="/pages/faq" > FAQ </a> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Support" href="#" > Support </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-8" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Support" id="drawer-navigation-menu-8" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link App Support" href="/pages/support"> App Support </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Customer Service" href="/pages/customer-service" > Customer Service </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-9" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Customer Service" id="drawer-navigation-menu-9" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Product Registration" href="/pages/product-registration"> Product Registration </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Limited Lifetime Warranty" href="/pages/limited-lifetime-warranty"> Limited Lifetime Warranty </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Warranty Claim" href="/pages/warranty-claim"> Warranty Claim </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Terms & Conditions" href="/pages/terms-conditions"> Terms & Conditions </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Contact Us" href="/pages/contact-me"> Contact Us </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item has-dropdown"> <a class="header-navigation-link primary-link Distributor" href="#" > Distributor </a> <a class="icon icon-angle-down header-navigation-list-arrow" data-dropdown-toggle tabindex="0" aria-controls="drawer-navigation-menu-10" aria-haspopup="true" aria-expanded="false" > <span class="show-for-sr"> Toggle Dropdown </span> </a><ul class="header-navigation-list secondary-list clearfix Distributor" id="drawer-navigation-menu-10" data-is-dropdown > <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Become a Distributor" href="/pages/distributors"> Become a Distributor </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Training program" href="/pages/full-training-video"> Training program </a> </li> <li class="header-navigation-list-item secondary-list-item"> <a class="header-navigation-link secondary-link Order Form" href="/pages/order-form"> Order Form </a> </li> </ul> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link Medical Spa" href="/pages/medical-spa" > Medical Spa </a> </li> <li class="header-navigation-list-item primary-list-item "> <a class="header-navigation-link primary-link NFT" href="/pages/nft" > NFT </a> </li> </ul> </nav> <div class="coin-container"></div> </div> </div> </div> <main class="main-content"> <div class="module-wrapper"> <div class="module module-breadcrumbs">  </div> </div> <div class="module-wrapper"> <div class="module module-default-page"> <div class="module-header page-header"> <div class="module-title page-title"> <h1>Limited Lifetime Warranty</h1> </div> </div> <div class="module-body page-body rte"> <p>Welcome to our commitment to quality and customer satisfaction! At Zero Gravity, we stand behind our products with a lifetime warranty, promising to uphold it no matter what. We understand that life happens, and sometimes devices need repair or replacement. That's why we guarantee to honor our warranty faithfully.</p> <p>In the rare event that the device you're claiming warranty on has been discontinued, fret not! We're dedicated to ensuring you always have a functioning product. In such cases, you will receive a replacement model of equal or better value. Our goal is not only to meet your expectations but to exceed them, providing you with peace of mind and a seamless experience every step of the way.</p> <p>Rest assured, when you choose Zero Gravity, you're not just purchasing a product – you're investing in a promise of quality, reliability, and ongoing support. Experience the difference of our lifetime warranty commitment today!</p> <p> </p> <h1>What is the Limited Lifetime Warranty?</h1> <p> </p> <p>We’re proud to offer you a lifetime warranty on our products. If your product ever has any manufacturing or workmanship defects, tears in half, or your Mylar authentication piece falls out we will replace it. We want you to feel confident and secure that when you invest in Zero Gravity™ products.<br>Warranty applies for Perfectio online purchases only. <a href="https://zero-gravity-skin.myshopify.com/pages/product-registration"><strong>For in-store purchases, you must register your product first.</strong></a></p> <h1><strong>What does the warranty not cover?</strong></h1> <p>It will not cover wear and tear instances, such as the device logo wearing off due to normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case.</p> <p><span>The warranty will not cover misuse, such as Perfectio paint damaged by creams, serums or other substances.</span></p> <p><strong><a href="https://zero-gravity-skin.myshopify.com/pages/warranty-claim" style="color: #800080;">Click here for warranty claim</a></strong></p> <h1><strong>Is the FREE limited lifetime warranty replacement really free? Do I have to pay anything?</strong></h1> <p>Per the Lifetime Warranty, your replacement product is absolutely free. Your out of pocket expenses may include:</p> <p><br>– A shipping & handling fee of $89.99 in the USA and $129.99 outside the USA for the replacement product to be mailed back to you.</p> <p><span>– </span>A Shipping & handling fee of $ 99.99 in the USA and $139.99 outside the USA for the X Series.</p> <div class="gmail_default"> <div><span>– For the Grandio, the shipping & handling fee would be $119.99<b> </b>in the USA and $159.99 outside the USA for the replacement product to be mailed back to you.<br></span></div> <div><span> </span></div> </div> <div class="gmail_default">- For the Recreo, the shipping & handling fee would be $89.99<b><span style="color: #ff0000;" color="#ff0000"> </span></b>in the USA and $129.99<b> </b>outside the USA for the replacement product to be mailed back to you.</div> <div><span> </span></div> <div class="gmail_default"></div> <meta charset="utf-8"> <p><span>– </span>For the Swarovski models the shipping & handling fee would be $200 in the USA and $249 outside the USA for the replacement product to be mailed back to you.</p> <p><span>- For the Oxycura, the shipping & handling fee would be $399</span><b><span color="#ff0000"> </span></b><span>in the USA and $499</span><b> </b><span>outside the USA for the replacement product to be mailed back to you.</span></p> <p> – Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only).</p> <h1><strong>How can I extend my warranty?</strong></h1> <p>If you purchase our product at one of our selected retailers, you may want to extend your warranty. <a href="https://zero-gravity-skin.myshopify.com/pages/extended-warranty-purchase" target="_blank"><strong>You can do so by clicking here</strong></a></p> <h1><strong>Can my warranty be transferred?</strong></h1> <p>This Limited Lifetime Warranty is not transferrable and applies only to the original purchaser of the product provided such purchase was properly registered and made in compliance with, and accordance to, all other terms and conditions that govern the purchase of our products. We reserve the right in our sole and absolute discretion to determine if products were purchased in compliance with, and accordance to, all other terms and conditions that govern the purchase of our products.</p> <h1><strong>Additional General Warranty Terms.</strong></h1> <p>THE WARRANTY UNDERTAKING IN THIS AGREEMENT DOES NOT APPLY TO ANY GOODS THAT HAVE BEEN SUBJECTED TO ACCIDENT, DISASTER, LOSS OR DAMAGE DURING SHIPMENT,NEGLECT, MISUSE, CORROSIVE ATMOSPHERE HARMFUL TO ELECTRONIC CIRCUITRY, FAILURE OR INSUFFICIENCY OF ELECTRICAL POWER OR UNUSUAL ELECTRICAL SURGE OR SHOCK.</p> <h1><b><span></span></b></h1> </div> </div> </main> <div id="shopify-section-general-newsletter" class="shopify-section"> </div> <div id="shopify-section-general-social-feeds" class="shopify-section"> </div> <div id="shopify-section-general-footer" class="shopify-section"><div class="footer-wrapper style-default "> <footer class="main-footer"> <div class="footer-row footer-columns clearfix"> <div class="footer-column footer-content"> <h4 class="footer-title footer-content-title"> About Us </h4> <div class="footer-content-text"> <p>ZERO GRAVITY was founded with one principle in mind; to develop and deliver safe and effective anti-aging facial products to consumers across the globe. 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