Support : Socialive Support Center

<!DOCTYPE html> <html lang="en" data-date-format="non_us" dir="ltr"> <head> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="QWe1KXGMp5JjFxbL8ii7KR9+ssUvDDGLijqbJFKsMTWfL0cnJf5SvWlhLjPrSb8rMQL2BZT647Fzc2O5gHThZQ==" /> <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/67047708720/fav_icon/CJ9kTtgGuEHDShLsYxgbXVrql4btZ2e0PA.png' />  <title> Support : Socialive Support Center </title>  <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Support" /> <meta property="og:url" content="https://support.socialive.us/support/home" /> <meta property="og:image" 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========================================================================== Breadcrumbs ========================================================================== */ .bt-breadcrumbs > li { display: inline-block; } .bt-breadcrumbs > li + li:before { padding: 0 0.25rem; color: var(--bs-gray-600); content: "›\00a0"; /* Unicode space added since inline-block means non-collapsing white-space */ } .bt-article-item { position: relative; margin-bottom: var(--bt-spacer-12); padding-left: var(--bt-spacer-20); } .bt-article-item:before { position: absolute; top: 8px; left: 0; width: 0; height: 0; content: ""; border-color: transparent transparent transparent var(--bt-brand-primary); border-width: 5px 0 5px 6px; border-style: solid; } /* ========================================================================== Meta ========================================================================== */ .meta { font-size: var(--bt-font-size-small); color: #979797; } .meta__item { display: inline-block; margin-right: var(--bt-spacer-12); } .meta__item + .meta__item:before { margin-right: var(--bt-spacer-12); font-size: 10px; content: "\2022"; } /* ========================================================================== Breadcrumbs ========================================================================== */ .bt-breadcrumbs > li { display: inline-block; } .bt-breadcrumbs > li + li:before { padding: 0 0.25rem; color: var(--bs-gray-600); content: "›\00a0"; /* Unicode space added since inline-block means non-collapsing white-space */ } .fw-search:before { content: ""; background-image: url("data:image/svg+xml,%3Csvg aria-hidden='true' focusable='false' data-prefix='far' data-icon='search' role='img' xmlns='http://www.w3.org/2000/svg' viewBox='0 0 512 512' class='svg-inline--fa fa-search fa-w-16 fa-3x'%3E%3Cpath fill='currentColor' d='M508.5 468.9L387.1 347.5c-2.3-2.3-5.3-3.5-8.5-3.5h-13.2c31.5-36.5 50.6-84 50.6-136C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c52 0 99.5-19.1 136-50.6v13.2c0 3.2 1.3 6.2 3.5 8.5l121.4 121.4c4.7 4.7 12.3 4.7 17 0l22.6-22.6c4.7-4.7 4.7-12.3 0-17zM208 368c-88.4 0-160-71.6-160-160S119.6 48 208 48s160 71.6 160 160-71.6 160-160 160z' class=''%3E%3C/path%3E%3C/svg%3E"); } </style> <link rel="icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/67047708720/fav_icon/CJ9kTtgGuEHDShLsYxgbXVrql4btZ2e0PA.png" /> <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css" /> <style type="text/css"> /* theme */ .portal--light { --fw-body-bg: #F5F7F9; --fw-header-bg: #F5F7F9; --fw-header-text-color: #12344D; --fw-helpcenter-bg: #12344D; --fw-helpcenter-text-color: #FFFFFF; --fw-footer-bg: #12344D; --fw-footer-text-color: #FFFFFF; --fw-tab-active-color: #FFFFFF; --fw-tab-active-text-color: #12344D; --fw-tab-hover-color: #12344D; --fw-tab-hover-text-color: #FFFFFF; --fw-btn-background: #FFFFFF; --fw-btn-text-color: #12344D; --fw-btn-primary-background: #12344D; --fw-btn-primary-text-color: #FFFFFF; --fw-baseFont: Roboto; --fw-textColor: #21242d; --fw-headingsFont: Roboto; --fw-linkColor: #2C5CC5; --fw-linkColorHover: #021519; --fw-inputFocusRingColor: #EBEFF3; --fw-card-bg: #FFFFFF; --fw-card-fg: #264966; --fw-card-border-color: #EBEFF3; --fw-nonResponsive: #F5F7F9; --bs-body-font-family: Roboto; } </style> <style type="text/css"> /* ========================================================================== Freshdesk reset ========================================================================== */ footer { text-align: initial; } footer a { padding: 0; } .fw-signup, #userDropdownMenu .dropdown-toggle:after, .suggestions-results .fw-article:before { display: none; } .row { --bs-gutter-x: 2rem; } .fw-sidebar { border-radius: var(--bt-border-radius-base) !important } .suggestions-results .fw-article { padding-left: 0 !important; } .fw-closed-info { padding: 0.5rem; color: #12344d; background-color: #ebeff3; border-color: #cfd7df; } /* to remove the article feedback vote */ .fw-feedback { display:none; } /* end of section to remove the article feedback vote */ blockquote { padding: var(--bt-spacer-24); font-style: italic; background-color: var(--bs-gray-100); border-left: 5px solid var(--bt-brand-primary); } [hidden], .is-hidden { display: none !important; } /* ========================================================================== Buttons ========================================================================== */ .nav-link { font-weight: 500; } .btn, .fw-login a { padding: 14px 20px; font-weight: 500; font-size: 1rem; border-width: 1px; font-family: "Roboto"; border-radius: var(--bt-border-radius-base) !important; } body .fw-primary-button { --fw-btn-primary-background: var(--bt-brand-secondary); --fw-btn-primary-text-color: #fff; border-color: var(--fw-btn-primary-secondary); } body .fw-primary-button:hover, body .fw-primary-button:active, body .fw-primary-button:focus, .btn-primary, .btn-primary:hover, .btn-primary:active, .btn-primary:focus, .fw-search .input-group button, .fw-search .input-group button:hover, .fw-search .input-group button:active, .fw-search .input-group button:focus { color: #fff; background-color: var(--bt-brand-secondary); border-color: var(--bt-brand-secondary); } .btn-default, body .fw-secondary-button, body .fw-secondary-button:hover, body .fw-secondary-button:active, body .fw-secondary-button:focus { color: var(--bt-brand-primary); background-color: transparent; border-color: var(--bt-brand-primary); } .btn-topbar { border-radius: 24px !important; } .btn-topbar, .btn-topbar:hover, .btn-topbar:active, .btn-topbar:focus { color: #fff; border-color: #fff; } .btn-topbar:hover, .btn-topbar:active, .btn-topbar:focus { opacity: 0.8; } /* ========================================================================== Form Elements ========================================================================== */ .form-control { border-width: var(--bt-border-width); border-radius: var(--bt-border-radius-base) !important; } .form-control, .form-select.choices { background-image: none; /* Reset unusual Firefox-on-Android default style; see https://github.com/necolas/normalize.css/issues/214 */ border-radius: var(--bt-border-radius-base); } .form-control, .form-select.choices, .fr-toolbar, .fr-box.fr-basic.fr-top .fr-wrapper{ border-width: var(--bt-border-width); } /* ========================================================================== Container ========================================================================== */ .bt-container { padding-right: var(--bt-spacer-16); padding-left: var(--bt-spacer-16); } @media (min-width: 576px) { .bt-container { padding-right: var(--bt-spacer-32); padding-left: var(--bt-spacer-32); } } .bt-container-inner { max-width: 1200px; margin: 0 auto; } /* ========================================================================== Pagination ========================================================================== */ .page-link { color: var(--fw-linkColor); } .page-link:hover, .page-link:focus, .page-item.active .page-link { color: #fff; background-color: var(--fw-linkColor); border-color: var(--fw-linkColor); } .fw-pagination-wrapper .page-link { border-radius: var(--bt-border-radius-base); } .fw-pagination-wrapper .page-item:first-child, .fw-pagination-wrapper .page-item:last-child { margin: 0; border: 0; } .fw-pagination-wrapper .page-item:last-child .page-link { margin-left: 0; } /* ========================================================================== Search ========================================================================== */ .fw-search { position: relative; width: 100%; } .fw-search:before { position: absolute; top: 50% !important; left: 1rem; z-index: 4; width: 1rem; height: 1rem; background-repeat: no-repeat; transform: translateY(-50%); } .fw-search .input-group input { height: 2.5rem; padding-left: 2.5rem; font-size: 1rem; border-radius: var(--bt-border-radius-base) !important; } .fw-search .input-group button { display: none; margin-left: 1rem !important; } .search-box { position: relative; z-index: 4; } .search-box--hero-unit { max-width: 720px; margin-right: auto; margin-left: auto; } .search-box--hero-unit .fw-search .input-group input { padding-left: 3.5rem; background-color: #fff; border-color: #fff; border-radius: var(--bt-border-radius-base); } .search-box--hero-unit .fw-search .input-group input:focus { background-color: #fff; } .search-box--hero-unit .fw-search .input-group input, .search-box--hero-unit .fw-search .input-group button { height: 3.125rem; } @media (min-width: 576px) { .search-box--hero-unit .fw-search .input-group button { display: block; padding-left: 2rem !important; padding-right: 2rem !important; } } @media (min-width: 768px) { .search-box--hero-unit .fw-search:before { width: 1.5rem; height: 1.5rem; } .search-box--hero-unit .fw-search .input-group button, .search-box--hero-unit .fw-search .input-group input { height: 3.75rem; } .search-box--hero-unit .fw-search .input-group input { font-size: 16px; } } .bt-article-item { position: relative; margin-bottom: var(--bt-spacer-12); padding-left: var(--bt-spacer-20); } /* ========================================================================== Entry Info ========================================================================== */ .bt-entry-info { display: flex; font-size: var(--bt-font-size-small); } .bt-entry-info__avatar { padding-right: var(--bt-spacer-16); flex-shrink: 0; } .bt-entry-info__content { flex-grow: 1; } /* ========================================================================== Solutions ========================================================================== */ .category-tree-item__title-link { color: inherit; } .category-list-item { position: relative; } @media (min-width: 576px) { .category-list-item { height: 150px; } } .category-list-item__link { display: block; padding: 22px 20px !important; font-weight: 400; color: #8ebcff; text-align: left !important; background-color: 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.th, td { padding: 15px; } /* ========================================================================== Forums ========================================================================== */ .forum-list-item { margin-bottom: var(--bt-spacer-48); } .forum-list-item__title { padding-bottom: var(--bt-spacer-12); margin-bottom: var(--bt-spacer-12); border-bottom: var(--bt-border-width) solid var(--bs-body-color); } .forum-list-item__link { color: inherit; } .forum-topics__item { padding-bottom: var(--bt-spacer-12); margin-bottom: var(--bt-spacer-12); border-bottom: var(--bt-border-width) solid var(--bt-border-color); } @media (min-width: 576px) { .forum-topics__item { display: flex; align-items: center; justify-content: space-between; } } .forum-topics__pin { color: var(--bs-body-color); } @media (min-width: 576px) { .forum-topics__link { width: 60%; padding-right: var(--bt-spacer-16); } } @media (max-width: 479px) { .forum-topics__link { display: block; margin-bottom: var(--bt-spacer-12); } } .forum-topics__labels { display: inline-block; } @media (min-width: 576px) { .forum-topics__author { width: 8%; } } .forum-topics__meta { font-size: 12px; } @media (min-width: 576px) { .forum-topics__meta { width: 40%; text-align: right; } .fw-autocomplete-wrapper { min-width: 470px; } } .h1, .h2, h1, h2, .h3, .h4, .h5, h3, h4, h5 { font-weight: 300; } .h2,h2 { font-size: 2rem; } .h3,.h4,h3,h4 { font-size: 1.5rem } .h5,h5 { font-size: 1.125rem } .h6,h6 { font-size: 1rem } .dropdown-menu { top: 10px; } .see-all-articles { margin: 0 auto; display: block; max-width: 165px; } .fw-sidebar { position: relative !important; } #userDropdownMenu { position: relative; } #userDropdownMenu:after { position: absolute; right: -15px; top: 15px; } </style> <link href='https://fonts.googleapis.com/css?family=Roboto:regular,italic,500,700,700italic' rel='stylesheet' type='text/css'> <script src="/assets/cdn/portal/vendor.js"></script> <script src="/assets/cdn/portal/scripts/head.js"></script> <script 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