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Now? – When AI Wears a Mask</h1><div class="author-wrapper"><span class="posted-on">On <span><time class="entry-date published" datetime="2020-10-19T13:03:46-07:00" title="Published">Oct 19, 2020</time><time class="updated d-none" datetime="2023-11-20T11:50:44-08:00" title="Updated">Nov 20, 2023</time></span></span><span class="author">By <a href="https://blog.webex.com/contributors/jasonhansen/">Jason Hansen</a></span><span class="post-reading-time">4 Min Read</span></div><div class="mobile-share-buttons d-md-none"><div class="content-share"><div class="wrapper"> <a target="_blank" href="https://twitter.com/intent/tweet?url=https://blog.webex.com/workspaces/can-you-see-me-now-when-ai-wears-a-mask"> <svg width="20" height="16" viewBox="0 0 20 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill="#FFFFFF" d="M20.0002 1.89441C19.2513 2.22148 18.4565 2.43509 17.6428 2.52798C18.4993 2.02407 19.1405 1.23067 19.4467 0.295726C18.6421 0.767921 17.7613 1.10101 16.8425 1.28054C16.4574 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Certainly, it is implied with this question found in the movie <em>WarGames</em> where a military supercomputer threatens humanity. If a network like Skynet becomes self-aware, will cyborgs take over as suggested in the movie series <em>Terminator</em>?</p><h2><span>Living in Today’s World of AI</span></h2><p>Indeed, these are the stories that movies are made of, but in reality, we’ve been living in a world of AI and machine learning for quite some time without world takeover. Just look at the suggestions made on Netflix or Facebook that are tailored to the user. And, there’s never been a better time for a little help from the artificially intelligent than now – where flexible schedules in a hybrid workplace means <a href="https://blogs.cisco.com/collaboration/10-tips-to-keep-remote-work-moving">getting stuff done from home</a> (where we’re used to AI,) to the office (where intelligent spaces are now a necessity,) and to anywhere in-between. Perhaps I’ve learned more about AI living in 2020 than from movies in the 1980’s. <a href="https://blogs.cisco.com/collaboration/how-intelligent-is-your-workplace">So, what does intelligence in the workplace look like?</a></p><p><a href="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Women-wearing-mask.png"><img fetchpriority="high" decoding="async" class="aligncenter size-medium_large wp-image-342343" src="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Women-wearing-mask-768x512.png" sizes="(max-width: 768px) 100vw, 768px" srcset="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Women-wearing-mask-300x200.png 300w, https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Women-wearing-mask-768x512.png 768w" alt="Two women sitting at a table wearing face masks" width="640" height="427" /></a></p><h2><span>Seamless Intelligence Built In</span></h2><p>Embedded intelligence should be seamless. It’s not something you should have to think about, because if you have to think too hard, then the technology is more of a burden than a help. With most people working from home right now and <a href="https://www.cisco.com/c/en/us/products/collaboration-endpoints/workforce-survey-2020.html">98% of future meetings including remote participants once we return to office</a>, name labels are important. Equally important are the room capacity alerts and room availability guidance when we are in the office. All of this comes from the AI built in our devices providing facial recognition, people count, and our recently announced room booking.</p><h2><span>Cisco’s AI Makes Life Easier, Safer, and More Productive</span></h2><p>While we implemented AI in our devices some time ago, the world continues to evolve. So, what happens when we wear our masks in the office? <a href="https://www.cisco.com/c/en/us/products/collaboration-endpoints/webex-room-series/index.html">Cisco Webex Rooms</a> has designed a people detection algorithm that is based on a powerful machine learning process. It means our model trains itself in adapting to “face variations” that can range from sunglasses, to safety helmets, and to protection masks. It has also learned by itself to recognize people even when they turn their back to the camera. This means the effort to evolve on these variations is minimal.</p><p><a href="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask.png"><noscript><img decoding="async" class="aligncenter size-medium_large wp-image-342340" src="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-768x433.png" sizes="(max-width: 768px) 100vw, 768px" srcset="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-300x169.png 300w, https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-768x433.png 768w" alt="Jason wearing a mask" width="640" height="361" /></noscript><img decoding="async" class="lazyload aligncenter size-medium_large wp-image-342340" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20640%20361%22%3E%3C/svg%3E' data-src="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-768x433.png" data-sizes="(max-width: 768px) 100vw, 768px" data-srcset="https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-300x169.png 300w, https://storage.googleapis.com/blogs-images/ciscoblogs/1/2020/10/Jason-wearing-a-mask-768x433.png 768w" alt="Jason wearing a mask" width="640" height="361" /></a></p><p>Today, once the platform recognizes you, you can wear your face mask, and your name label will continue to track you even as you move around the room. Additionally, whether you have name labels or not, the intelligence built-in will continue to account for the number of people in a space and always provide the capacity alerts and room guidance desired if enabled. Face mask or not – Cisco has you covered.</p><p>While I can’t speak to whether the supercomputer in <em>WarGames </em>or Skynet in <em>The Terminator</em> were compliant with privacy, consent, and data protection, my guess is that they were not. I <em>can</em> reassure you that Cisco Webex’s facial recognition <em>is – </em>and that includes being GDPR compliant. This means that unlike the AI of the movies, Cisco’s AI won’t take over the world. It’s simply in place to make life easier, safer, and more productive in a time where we could all use a little help with how we work.</p><h2><span>Hybrid Workplace and Bridging the Gap Through AI</span></h2><p>A hybrid workplace shouldn’t mean a “disjointed experience;” rather a consistent one. If we must completely re-learn how to work, productivity and personal peace of mind would decrease. Instead, providing a consistent experience – one that evolves as the world does – allows for people to do what they do best. And, that is to thrive by building on our human connections and flourishing in our core competencies. Technology should foster this culture and enable well-being. I believe at Cisco we are doing this today through AI that bridges the gaps realized in our new paradigm. And if we’re being specific on how we leverage this in our devices, if one asks, “Is Webex Rooms the most powerful people count mechanism that exists?” – Apart from some humans themselves, I would probably say, yes.</p><blockquote><p><a href="https://www.cisco.com/c/en/us/solutions/collaboration/hybrid-workplace.html">Learn more about using AI to provide a seamless hybrid workplace (and without the threat of computers taking over)</a></p></blockquote><p><strong>Learn More</strong></p><p><a href="https://blogs.cisco.com/collaboration/intelligent-insightful-and-inclusive-welcome-to-the-office-of-the-future">Intelligent, Insightful and Inclusive: Welcome to the Office of The Future</a></p><p><a href="https://blogs.cisco.com/collaboration/collaboration-in-the-age-of-ai-how-cisco-is-pioneering-the-use-of-ai-and-emerging-technology-within-collaboration">Collaboration in the Age of AI: How Cisco is Pioneering the Use of AI and Emerging Technology Within Collaboration</a></p><p><a href="https://www.wwt.com/article/understanding-the-new-normal-requires-a-new-iq">Understanding ‘The New Normal’ Requires a New IQ</a></p></div><div class="about-the-author"><div class="row"><div class="col-12 col-content-header"><h4>About The Author</h4></div><div class="col-12 col-avatar"> <noscript><img width="96" height="96" src="https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic.jpeg" class="author-headshot" alt="Jason Hansen" decoding="async" srcset="https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic.jpeg 520w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-300x300.jpeg 300w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-150x150.jpeg 150w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-768x768.jpeg 768w" sizes="(max-width: 96px) 100vw, 96px" /></noscript><img width="96" height="96" src='data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%2096%2096%22%3E%3C/svg%3E' data-src="https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic.jpeg" class="lazyload author-headshot" alt="Jason Hansen" decoding="async" data-srcset="https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic.jpeg 520w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-300x300.jpeg 300w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-150x150.jpeg 150w, https://blog.webex.com/wp-content/uploads/2023/06/jason-hansen-bio-pic-768x768.jpeg 768w" data-sizes="(max-width: 96px) 100vw, 96px" /></div><div class="col-12 col-content"> <span class="name">Jason Hansen</span> <span class="title">Director of Communications</span> <span class="company">Cisco</span><div class="bio"> Jason Hansen is Chief of Staff for Webex Devices supporting the global business unit for video, phone, wearables and peripherals.</div> <a class="author-link" href="https://blog.webex.com/contributors/jasonhansen/">Learn more</a></div></div></div><div class="article-topics"><h4>Topics</h4><div class="topics-list"> <a href='https://blog.webex.com/tag/artificial-intelligence/'>Artificial Intelligence</a><a href='https://blog.webex.com/tag/conference-room-equipment/'>Conference Room Equipment</a><a href='https://blog.webex.com/tag/conference-room-solutions/'>Conference Room Solutions</a><a href='https://blog.webex.com/tag/machine-learning/'>Machine Learning</a><a href='https://blog.webex.com/tag/webex-room-series/'>Webex Room Series</a><a href='https://blog.webex.com/tag/workplace-transformation/'>Workplace Transformation</a></div></div></section></div></div></div><div><div class="container"><hr></div></div><section class="more-like-this ptb-default"><div class="container"><h2 class="title">More like this</h2><div class="row row-nowrap"><div class="col-12 col-lg-3 article-item"> <a 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