Contact Center Solutions, Customer Service Platform

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Sales","Cisco_Proactive_Chat_Content":"How can I help you?","Cisco_Proactive_Chat_Decline_Title":"Decline the chat invitation","Cisco_Proactive_Chat_Metrics_Group":"pop up chat","Cisco_Proactive_Chat_Decline":"No Thanks","Cisco_Proactive_Chat_Intro_Title":"Cisco:","Cisco_Proactive_Chat_Accept_Metrics_Item":"accept the chat invitation","Cisco_Proactive_Chat_Decline_Metrics_Item":"decline the chat invitation","Cisco_Proactive_Chat_Title":"Chat live with a Cisco representative","Cisco_Proactive_Chat_Accept_Title":"Accept the chat invitation","Cisco_Proactive_Chat_Accept":"Chat Now"}; </script> <script type="text/javascript" src="/c/dam/cdc/j/chatbot/chatbot.js"></script> <div class="ancr"> <div id="nhbtn" data-metrics-title="right rail" class="c2c-component"> </div> </div> </li> <li class="lnk1"> <div class="ancr"> <a href="https://www.cisco.com/site/us/en/about/contact-cisco/index.html?linkclickid=luh-contactus">Get a call from Sales</a> </div> </li> <li class="sub-title"> <h5>Call Sales:</h5> </li> <li class="luh-num"> <a href="tel:18005536387"> 1-800-553-6387 </a> </li> <li class="time-locale">US/CAN | 5am-5pm PT</li> <li class="lastlnk1"> <div class="ancr"> <a href="//www.cisco.com/c/en/us/support/index.html">Product / Technical Support</a> </div> </li> <li class="lastlnk2"> <div class="ancr"> <a href="https://www.cisco.com/site/us/en/learn/training-certifications/index.html">Training & Certification</a> </div> </li> </ul> </div> </div> <script type="text/javascript"> mboxCreate('us_luhsn'); </script> </div> </div> </div> </div> </div> <div class="stickynav-spacer"></div> <div id='lightbox-portfolio' class='dmc-lb video' style='display:none'data-ltbox-type='video' role='dialog' aria-modal='true' aria-hidden='true' aria-labelledby='lb_title' aria-describedby='lb_desc' data-ltbox-title='' data-ltbox-description='' data-ltbox-content='6050117911001' data-ltbox-version = 'v2' data-config-metrics-group='Lightbox' data-config-metrics-title='' data-ltbox-style='normal' data-ltbox-component-id='videoblade-portfolio' data-ltbox-player-type-id = 'NJgI8K0ie' data-ltbox-account-id = '1384193102001' data-ltbox-interactivity = 'interactivityenable' data-ltbox-interactivity-override-id = '' > </div> <link rel="stylesheet" href="/etc/designs/cdc/dmr/blade/clientLib-v2.min.css" type="text/css">  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thmp-0 pal-3" data-config-metrics-group="Blade"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> </div> </div> <div class="row halves "> <div class="col half"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/tile/clientLib-v2.min.css" type="text/css"> <div class="dm0 dmc-tl no-med" data-config-metrics-group="Tile" data-config-metrics-title="Webex Contact Center" data-version="DM:components/tile/tile:V3.0.3"> <div class="cnt"> <div class="rte-txt"> <h3> Webex Contact Center </h3> <p>Experience the cloud contact center you鈥檝e always dreamed of.</p> </div> <ul class="ctas"><li><a class="cta text" href="https://www.webex.com/content/webex/c/en_US/index/contact-center.html" data-config-metrics-item="Learn more">Learn more</a></li></ul> </div> </div> </div> <div class="col half"> <div class="dm0 dmc-tl no-med" data-config-metrics-group="Tile" data-config-metrics-title="Webex Contact Center Enterprise" data-version="DM:components/tile/tile:V3.0.3"> <div class="cnt"> <div class="rte-txt"> <h3> Webex Contact Center Enterprise </h3> <p>Feature-rich, cloud contact center for large enterprises.</p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/products/contact-center/webex-contact-center-enterprise/index.html" data-config-metrics-item="Learn more">Learn more</a></li></ul> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <link rel="stylesheet" href="/etc/designs/cdc/dmr/spotlightgroup/clientLib-v2.min.css" type="text/css">  <div class="dm0 dmc-bld dmc-sl-gp compact header-center description-center cta-center nopd-thm thml-1" data-config-metrics-group="Spotlight Group" data-config-metrics-title="Four reasons to choose Cisco Contact Center"> <div class="bl-cnt"> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class="blade-header"> <h2>Four reasons to choose Cisco Contact Center</h2> </div> </div> </div> </div> <div class="row halves" data-owner="ID"> <div class="col half"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/spotlight/clientLib-v2.min.css" type="text/css"> <div class="dm0 dm-cmcl dmc-sl var-2 c-top graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Portfolio from a trusted brand" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/image/image-v2/clientLib.min.css" type="text/css"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight1.img.png/1635443628409.png" title="Portfolio from a trusted brand" alt="Complete portfolio from a trusted brand" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight1.img.png/1635443628409.png" title="Portfolio from a trusted brand" alt="Complete portfolio from a trusted brand"></noscript> </div> </div> <div class="cnt"> <h3 class="sl-title">Portfolio from a trusted brand</h3> <div class="rte-txt"> <p>Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.</p> </div> </div> </div> </div> <div class="col half"> <div class="dm0 dm-cmcl dmc-sl var-2 c-top graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Flexible cloud migration" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight2.img.png/1614148502117.png" title="Flexible cloud migration" alt="Flexible cloud architecture" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight2.img.png/1614148502117.png" title="Flexible cloud migration" alt="Flexible cloud architecture"></noscript> </div> </div> <div class="cnt"> <h3 class="sl-title"><a href="/c/en/us/products/contact-center/cloud-contact-center-solutions/index.html" data-config-metrics-item="Flexible cloud migration">Flexible cloud migration</a></h3> <div class="rte-txt"> <p>Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.</p> </div> </div> </div> </div> </div> <div class="row halves" data-owner="ID"> <div class="col half"> <div class="dm0 dm-cmcl dmc-sl var-2 c-top graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Unified open platform" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight3.img.png/1605857524399.png" title="Unified open platform" alt="Flexible cloud contact center migration" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight3.img.png/1605857524399.png" title="Unified open platform" alt="Flexible cloud contact center migration"></noscript> </div> </div> <div class="cnt"> <h3 class="sl-title">Unified open platform</h3> <div class="rte-txt"> <p>Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.</p> </div> </div> </div> </div> <div class="col half"> <div class="dm0 dm-cmcl dmc-sl var-2 c-top graphic-C no-border " data-config-metrics-group="Spotlight" data-config-metrics-title="Intelligent journeys" data-version="DM:components/spotlight/spotlight:V2.5.0"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight4.img.png/1607439789274.png" title="Intelligent journeys" alt="Intelligent customer journeys" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/spotlightgroup_8e47/spotlight4.img.png/1607439789274.png" title="Intelligent journeys" alt="Intelligent customer journeys"></noscript> </div> </div> <div class="cnt"> <h3 class="sl-title">Intelligent journeys</h3> <div class="rte-txt"> <p>Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey. </p> </div> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div> <div id='lightbox-ai' class='dmc-lb video' style='display:none'data-ltbox-type='video' role='dialog' aria-modal='true' aria-hidden='true' aria-labelledby='lb_title' aria-describedby='lb_desc' data-ltbox-title='' data-ltbox-description='' data-ltbox-content='6169807076001' data-ltbox-version = 'v2' data-config-metrics-group='Lightbox' data-config-metrics-title='' data-ltbox-style='normal' data-ltbox-component-id='videoblade-ai' data-ltbox-player-type-id = 'NJgI8K0ie' data-ltbox-account-id = '1384193102001' data-ltbox-interactivity = 'interactivityenable' data-ltbox-interactivity-override-id = '' > </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thml-0" data-stickynav-title="Products" data-deeplink-name="products" id="products" data-config-metrics-group="Blade" data-config-metrics-title="Cisco Contact Center solutions"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Cisco Contact Center solutions</h2> </div> </div> </div> </div> <div class="row thirds "> <div class="col third"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Cloud Contact Center" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents/tile_fdfa.img.png/1664520643149.png" title="Cloud Contact Center" alt="Cloud contact center solutions " > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents/tile_fdfa.img.png/1664520643149.png" title="Cloud Contact Center" alt="Cloud contact center solutions "></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> <a href="/c/en/us/products/contact-center/cloud-contact-center-solutions/index.html" data-config-metrics-item="Cloud Contact Center"> Cloud Contact Center </a> </h3> <p>This global, scalable, cloud contact center works for small-to-large contact centers.</p> </div> <ul class="ctas"><li><a class="cta text" href="https://www.webex.com/content/webex/c/en_US/index/contact-center.html" data-config-metrics-item="Webex Contact Center">Webex Contact Center</a></li><li><a class="cta text" href="/c/en/us/products/contact-center/webex-contact-center-enterprise/index.html" data-config-metrics-item="Webex Contact Center Enterprise">Webex Contact Center Enterprise</a></li></ul> </div> </div> </div> <div class="col third"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="On-premises contact center" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="lightbox-link" data-lightbox-id="lightbox-t-mobile"> <a class="img-link" href="javascript:void(0);" role="button" data-config-metrics-item="image"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents1/tile_52a.img.png/1666319763517.png" title="On-premises contact center" alt="On-premises contact center solutions" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents1/tile_52a.img.png/1666319763517.png" title="On-premises contact center" alt="On-premises contact center solutions"></noscript> </div> </a> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> On-premises contact center </h3> <p>Cisco offers solutions for small, midsize, and large contact centers.</p> <ul class="ctas"> <li><a class="cta text" href="/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html" data-config-metrics-item="Cisco Unified Contact Center Express">Cisco Unified Contact Center Express</a></li> <li><a class="cta text" href="/c/en/us/products/customer-collaboration/unified-contact-center-enterprise/index.html" data-config-metrics-item="Cisco Unified Contact Center Enterprise">Cisco Unified Contact Center Enterprise</a></li> </ul> </div> </div> </div> </div> <div class="col third"> <div class="dm0 dmc-tl" data-config-metrics-group="Tile" data-config-metrics-title="Cloud applications" data-version="DM:components/tile/tile:V3.0.3"> <div class="med"> <div class="dm-img" src="/c/en/us/products/contact-center/index/jcr:content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents2/tile_b3e8.img.png/1664521051317.png" title="Cloud applications" alt="Cloud Contact Center Applications" > <noscript class="dmimg-ns"><img src="/c/en/us/products/contact-center/index/_jcr_content/Grid/category_atl/layout-category-atl/blade_3e28_copy_copy/bladeContents2/tile_b3e8.img.png/1664521051317.png" title="Cloud applications" alt="Cloud Contact Center Applications"></noscript> </div> </div> <div class="cnt"> <div class="rte-txt"> <h3> Cloud applications </h3> <p>Cisco offers additional applications for your on-premises or cloud contact center. </p> <ul class="ctas"> <li><a class="cta text" href="https://www.webex.com/content/webex/c/en_US/index/products/contact-center-AI.html" data-config-metrics-item="Webex Contact Center AI">Webex Contact Center AI</a></li> <li><a class="cta text" href="https://www.webex.com/content/webex/c/en_US/index/products/workforce-optimization.html" data-config-metrics-item="Webex Workforce Optimization">Webex Workforce Optimization</a></li> </ul> </div> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center nopd-thm thmd-1 pal-2" data-stickynav-title="Flex Plan" data-deeplink-name="flex-plan" id="flex-plan" data-config-metrics-group="Blade" data-config-metrics-title="Practical path to cloud"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> <div class="bld-text"> <div class = "blade-header" > <h2>Practical path to cloud</h2> </div> <div class="blade-description" > <p>Cisco helps on-premises customers transition to a cloud contact center at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.</p> </div> </div> </div> </div> <div class="row full "> <div class="col full"> <div class="dm0 dmc-tl no-med" data-config-metrics-group="Tile" data-config-metrics-title="Cisco Flex Plan for Contact Center" data-version="DM:components/tile/tile:V3.0.3"> <div class="cnt"> <div class="rte-txt"> <h3> Cisco Flex Plan for Contact Center </h3> <p>Buy a mix of on-premises, hosted, and cloud contact center solutions in a user-based subscription, pay-as-you-grow model.</p> </div> <ul class="ctas"><li><a class="cta text" href="/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html" data-config-metrics-item="See the Flex Plan data sheet">See the Flex Plan data sheet</a></li></ul> </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center " data-stickynav-title="Support" data-deeplink-name="support" id="support" data-config-metrics-group="Blade"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> </div> </div> <div class="row full "> <div class="col full"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/list/list.min.css"><script src="/etc/designs/cdc/dmr/list/list.min.js" defer></script>  <div class="dm0 dmc-list no-border var-1 compact" data-config-metrics-group="List Container" data-config-metrics-title="Support"> <h2><span class="arrow"></span>Support</h2> <div class="list-content col-1">  <div class="dmc-list-item" data-config-metrics-group="List Item" data-config-metrics-title="Support"> <div class="list-item-content"> <ul class="no-bullets"> <li> <a href="/c/en/us/support/customer-collaboration/index.html" data-config-metrics-item="Technical support">Technical support</a> </li> <li> <a href="https://software.cisco.com/download/navigator.html" data-config-metrics-item="Download software">Download software</a> </li> <li> <a href="https://supportforums.cisco.com/community/5926/contact-center" data-config-metrics-item="Support community">Support community</a> </li> </ul> </div>  </div>  </div> </div> </div> </div> <div class="row full"> <div class="col full"> </div> </div> </div> </div>  <div class="dm0 dmc-bld compact header-center description-center cta-center " data-stickynav-title="For Partners" data-deeplink-name="for-partners" id="for-partners" data-config-metrics-group="Blade"> <div class="bl-cnt "> <div class="row full"> <div class="col full"> </div> </div> <div class="row full "> <div class="col full"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/text/text-v2.min.css" type="text/css"> <div class="dm0 dmc-text " data-config-metrics-group="Responsive Text" data-config-metrics-title="For partners" data-version="DM:components/text/text:V2.2.0"> <h2>For partners</h2> <p>Are you a Cisco partner?  <a href="/c/login/index.html?referer=/c/en/us/products/contact-center/index.html">Log in</a> to see additional resources.</p> <p>Looking for a solution from a Cisco partner? 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