Trend Micro Global Severity Level Definitions and Target Initial Response Times

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Through a variety of curated training modules, employees can deepen their understanding of company culture, product knowledge, processes, and essential soft skills. </p> <a class="btn primary fs-200" href="https://education.trendmicro.com/customer/learn" target="_blank" role="button" >Learn more</a > </div> <div data-resources="Online Help Center" aria-hidden="true"> <h3 class="fs-350 ff-open-sans-700"> Online Help Center </h3> <p class="mt-2"> The Trend Micro Online Help Center provides customers with comprehensive product information and troubleshooting guidance. 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It offers up-to-date incident reports and historical data for monitoring system health. </p> <a class="btn primary fs-200" href="https://status.trendmicro.com/s/" target="_blank" role="button" >Learn more</a > </div> <div data-resources="TrendConnect" aria-hidden="true"> <h3 class="fs-350 ff-open-sans-700">TrendConnect</h3> <p class="mt-2"> TrendConnect is a mobile application that provides users with real-time insights into their Trend Micro security environment, including threat alerts and system health assessments. </p> <a class="btn primary fs-200" href="/trendconnect" role="button" >Learn more</a > </div> </div> </div> <div id="nav-search__panel" class="panel-container search flex-center" aria-hidden="true" aria-labelledby="tab__search" >  </div> </div> <nav id="nav-menu__mobile" role="menu" class="mobile-nav absolute bg-black" aria-modal="true" aria-label="Mobile navigation" aria-hidden="true" aria-labelledby="tab__hamburger" > <ul class="relative"> <li class="nav-item"> <button 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"portalUrl":"tippingpoint-tx-series" } , { "name": "Deep Discovery Analyzer", "portalUrl":"deep-discovery-analyzer" } , { "name": "Deep Discovery Director", "portalUrl":"deep-discovery-director" } , { "name": "InterScan Messaging Security Suite", "portalUrl":"interscan-messaging-security-suite" } , { "name": "Interscan Web Security Virtual Appliance", "portalUrl":"interscan-web-security-virtual-appliance" } , { "name": "Mobile Security For Enterprise", "portalUrl":"mobile-security-for-enterprise" } , { "name": "ScanMail for Exchange", "portalUrl":"scanmail-for-exchange" } , { "name": "Scanmail for IBM Domino", "portalUrl":"scanmail-for-ibm-domino" } , { "name": "Apex One (Mac)", "portalUrl":"apex-one-(mac)" } , { "name": "Smart Protection Server", "portalUrl":"smart-protection-server" } , { "name": "Interscan Messaging Security Virtual Appliance", "portalUrl":"interscan-messaging-security-virtual-appliance" } , { "name": "Remote Manager", "portalUrl":"remote-manager" } , { "name": "Deep Discovery Email Inspector", "portalUrl":"deep-discovery-email-inspector" } , { "name": "ServerProtect for Microsoft Windows/Novell NetWare", "portalUrl":"serverprotect-for-microsoft-windows/novell-netware" } , { "name": "ServerProtect For Storage", "portalUrl":"serverprotect-for-storage" } , { "name": "TippingPoint SMS", "portalUrl":"tippingpoint-sms" } , { "name": "Cloud App Security", "portalUrl":"cloud-app-security" } , { "name": "Cloud One - Endpoint and Workload Security", "portalUrl":"cloud-one---endpoint-and-workload-security" } , { "name": "Deep Security", "portalUrl":"deep-security" } , { "name": "Deep Discovery Inspector", "portalUrl":"deep-discovery-inspector" } , { "name": "TippingPoint Digital Vaccine", "portalUrl":"tippingpoint-digital-vaccine" } , { "name": "TippingPoint T-Series", "portalUrl":"tippingpoint-t-series" } , { "name": "TippingPoint TXE-Series", "portalUrl":"tippingpoint-txe-series" } , { "name": "Apex One", "portalUrl":"apex-one" } , { "name": "ServerProtect For Linux", "portalUrl":"serverprotect-for-linux" } , { "name": "Trend Micro Web Security", "portalUrl":"trend-micro-web-security" } , { "name": "Trend Vision One", "portalUrl":"trend-vision-one" } , { "name": "Worry-Free Business Security Advanced", "portalUrl":"worry-free-business-security-advanced" } , { "name": "Worry-Free Business Security Services", "portalUrl":"worry-free-business-security-services" } , { "name": "Worry-Free Business Security Standard", "portalUrl":"worry-free-business-security-standard" } , { "name": "Apex One as a Service", "portalUrl":"apex-one-as-a-service" } , { "name": "Instant Messaging Security", "portalUrl":"instant-messaging-security" } , { "name": "Portalprotect", "portalUrl":"portalprotect" } , { "name": "Trend Micro Email Security", "portalUrl":"trend-micro-email-security" } , { "name": "Cloud Edge", "portalUrl":"cloud-edge" } , { "name": "ServerProtect For EMC Celerra", "portalUrl":"serverprotect-for-emc-celerra" } , { "name": "TippingPoint ThreatDV", "portalUrl":"tippingpoint-threatdv" } , { "name": "TippingPoint Virtual SMS", "portalUrl":"tippingpoint-virtual-sms" } , { "name": "TippingPoint Virtual TPS", "portalUrl":"tippingpoint-virtual-tps" } , { "name": "Apex Central", "portalUrl":"apex-central" } ]; console.log('searchListsInfoData', searchListsInfoData); const productListsInfoData = [ { "name": "Endpoint Encryption", "featureOrder":"", "portalUrl":"endpoint-encryption", "prodId":"f41b80b1-34e7-ee11-904c-000d3a14dcb8" } , { "name": "Managed Detection and Response", "featureOrder":"", "portalUrl":"managed-detection-and-response", "prodId":"a28f4931-9645-ef11-8409-000d3a15bbc4" } , { "name": "TippingPoint TX-Series", "featureOrder":"", "portalUrl":"tippingpoint-tx-series", "prodId":"636d629d-91e5-ee11-904d-000d3a1b4c19" } , { "name": "Deep Discovery Analyzer", "featureOrder":"", "portalUrl":"deep-discovery-analyzer", "prodId":"ed7d09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Deep Discovery Director", "featureOrder":"", "portalUrl":"deep-discovery-director", "prodId":"ef7d09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "InterScan Messaging Security Suite", "featureOrder":"", "portalUrl":"interscan-messaging-security-suite", "prodId":"077e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Interscan Web Security Virtual Appliance", "featureOrder":"", "portalUrl":"interscan-web-security-virtual-appliance", "prodId":"0c7e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Mobile Security For Enterprise", "featureOrder":"", "portalUrl":"mobile-security-for-enterprise", "prodId":"177e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "ScanMail for Exchange", "featureOrder":"", "portalUrl":"scanmail-for-exchange", "prodId":"327e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Scanmail for IBM Domino", "featureOrder":"", "portalUrl":"scanmail-for-ibm-domino", "prodId":"337e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Apex One (Mac)", "featureOrder":"", "portalUrl":"apex-one-(mac)", "prodId":"3a7e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Smart Protection Server", "featureOrder":"", "portalUrl":"smart-protection-server", "prodId":"587e09aa-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Interscan Messaging Security Virtual Appliance", "featureOrder":"", "portalUrl":"interscan-messaging-security-virtual-appliance", "prodId":"fc4a17b0-34e7-ee11-904d-000d3a1b4c19" } , { "name": "Remote Manager", "featureOrder":"", "portalUrl":"remote-manager", "prodId":"b22379a6-34e7-ee11-904d-000d3a4e68ba" } , { "name": "Deep Discovery Email Inspector", "featureOrder":"", "portalUrl":"deep-discovery-email-inspector", "prodId":"6b0fccac-34e7-ee11-904d-000d3a4e68ba" } , { "name": "ServerProtect for Microsoft Windows/Novell NetWare", "featureOrder":"", "portalUrl":"serverprotect-for-microsoft-windows/novell-netware", "prodId":"720fccac-34e7-ee11-904d-000d3a4e68ba" } , { "name": "ServerProtect For Storage", "featureOrder":"", "portalUrl":"serverprotect-for-storage", "prodId":"45c3c6b2-34e7-ee11-904d-000d3a4e68ba" } , { "name": "TippingPoint SMS", "featureOrder":"", "portalUrl":"tippingpoint-sms", "prodId":"ba134b91-91e5-ee11-904d-000d3a8cb3cf" } , { "name": "Cloud App Security", "featureOrder":"5", "portalUrl":"cloud-app-security", "prodId":"ce72c18f-cae5-ee11-904d-000d3a8cb3cf" } , { "name": "Cloud One - Endpoint and Workload Security", "featureOrder":"6", "portalUrl":"cloud-one---endpoint-and-workload-security", "prodId":"fa5372c0-cae5-ee11-904d-000d3a8cb3cf" } , { "name": "Deep Security", "featureOrder":"7", "portalUrl":"deep-security", "prodId":"959e8a2e-cbe5-ee11-904d-000d3a8cb3cf" } , { "name": "Deep Discovery Inspector", "featureOrder":"", "portalUrl":"deep-discovery-inspector", "prodId":"bcdc4592-cce5-ee11-904d-000d3a8cb3cf" } , { "name": "TippingPoint Digital Vaccine", "featureOrder":"", "portalUrl":"tippingpoint-digital-vaccine", "prodId":"7b97128e-91e5-ee11-904d-0022482b2357" } , { "name": "TippingPoint T-Series", "featureOrder":"", "portalUrl":"tippingpoint-t-series", "prodId":"63b04a9a-91e5-ee11-904d-0022482b2357" } , { "name": "TippingPoint TXE-Series", "featureOrder":"", "portalUrl":"tippingpoint-txe-series", "prodId":"cff96ae9-91e5-ee11-904d-0022482b2357" } , { "name": "Apex One", "featureOrder":"2", "portalUrl":"apex-one", "prodId":"6f4c53fd-fbd1-ee11-9079-0022482b2485" } , { "name": "ServerProtect For Linux", "featureOrder":"", "portalUrl":"serverprotect-for-linux", "prodId":"b8399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Smart Protection Complete", "featureOrder":"", "portalUrl":"", "prodId":"bc399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Smart Protection For Endpoints", "featureOrder":"", "portalUrl":"", "prodId":"bd399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Trend Micro Web Security", "featureOrder":"", "portalUrl":"trend-micro-web-security", "prodId":"d8399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Trend Vision One", "featureOrder":"1", "portalUrl":"trend-vision-one", "prodId":"d9399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Worry-Free Business Security Advanced", "featureOrder":"", "portalUrl":"worry-free-business-security-advanced", "prodId":"f0399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Worry-Free Business Security Services", "featureOrder":"", "portalUrl":"worry-free-business-security-services", "prodId":"f1399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Worry-Free Business Security Standard", "featureOrder":"", "portalUrl":"worry-free-business-security-standard", "prodId":"f3399da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Apex One as a Service", "featureOrder":"3", "portalUrl":"apex-one-as-a-service", "prodId":"033a9da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Instant Messaging Security", "featureOrder":"", "portalUrl":"instant-messaging-security", "prodId":"123a9da6-34e7-ee11-904c-0022482b2a32" } , { "name": "Portalprotect", "featureOrder":"", "portalUrl":"portalprotect", "prodId":"672fa6ac-34e7-ee11-904c-0022482b2a32" } , { "name": "Trend Micro Email Security", "featureOrder":"8", "portalUrl":"trend-micro-email-security", "prodId":"892fa6ac-34e7-ee11-904c-0022482b2a32" } , { "name": "Cloud Edge", "featureOrder":"", "portalUrl":"cloud-edge", "prodId":"c6749eb2-34e7-ee11-904c-0022482b2a32" } , { "name": "ServerProtect For EMC Celerra", "featureOrder":"", "portalUrl":"serverprotect-for-emc-celerra", "prodId":"e2749eb2-34e7-ee11-904c-0022482b2a32" } , { "name": "TippingPoint ThreatDV", "featureOrder":"", "portalUrl":"tippingpoint-threatdv", "prodId":"99f7b09a-91e5-ee11-904d-0022482bb11a" } , { "name": "TippingPoint Virtual SMS", "featureOrder":"", "portalUrl":"tippingpoint-virtual-sms", "prodId":"4e8d37ec-91e5-ee11-904d-0022482bb11a" } , { "name": "TippingPoint Virtual TPS", "featureOrder":"", "portalUrl":"tippingpoint-virtual-tps", "prodId":"d48b5ff2-91e5-ee11-904d-0022482bb11a" } , { "name": "Apex Central", "featureOrder":"4", "portalUrl":"apex-central", "prodId":"4abed55e-22dd-ee11-904d-0022482c8a35" } ]; console.log('productListsInfoData', productListsInfoData); const chatbotMessage = { "region": "", "id":"", "product":[ ] }; console.log('chatbotMessage', chatbotMessage); const messageData = [ ]; console.log(messageData) const handleSearchSubmit = ({ product, searchTerm }) => { if (!searchTerm) return; const cleanProduct = encodeURIComponent(DOMPurify.sanitize(product)); const cleanSearchTerm = encodeURIComponent(DOMPurify.sanitize(searchTerm)); if (!cleanSearchTerm) return; const searchParams = new URLSearchParams({ product: cleanProduct, searchTerm: cleanSearchTerm }); window.location.href = `/search/?${searchParams.toString()}`; } </script> <script type="module"> import { getElement, escapeHtml, unEscapeHtml } from '/helper.js'; import { SearchBar, BannerNotification, MessageBox } from '/class.js'; const userId = ''; if(userId){ dataLayer.push({ user_id: userId }) } // Global variable const lang = "en-us"; const body = getElement('body'); const modal = getElement('.nav-panel__modal'); const backdrop = getElement('.header-backdrop.backdrop'); const resourcePanelCenter = getElement('#nav-resource__panel .panel-center'); let selectedAccountName = ''; selectedAccountName = userInfoData.accountName; const userCompanyNameElement = getElement('.nav-user__company-name'); if(userCompanyNameElement) userCompanyNameElement.textContent = selectedAccountName ?? ''; console.log('selectedAccountName11',selectedAccountName); const userNameElement = getElement('.nav-user__name'); if(userNameElement){ const userFullName = ""; console.log('userFullName with escape', ""); console.log('userFullName', userFullName); const formatUserFullName = decodeURIComponent(unEscapeHtml(userFullName.replace(/\+/g, ' '))); userNameElement.forEach(el=>el.textContent = formatUserFullName); } // Define handler const setNavItemAttribute = (element, isSelected) => { if (!element) return; const isOpen = isSelected === 'open'; element?.setAttribute('aria-selected', isOpen); element?.setAttribute('aria-expanded', isOpen); }; const setNavModalAttribute = (modalContent, isSelected) => { if (!modalContent) return; const isClose = isSelected === 'close'; modal?.setAttribute('aria-hidden', isClose); modalContent?.setAttribute('aria-hidden', isClose); backdrop?.classList.toggle('active'); }; const closeNavModal = (element) => { if (element) { const controlledId = element?.getAttribute('aria-controls'); const activeModal = getElement(`#${controlledId}`); setNavItemAttribute(element, 'close'); setNavModalAttribute(activeModal, 'close'); } }; const handleClickOnBackdrop = () => { const selectedNav = getElement('.header-nav [aria-selected="true"]'); closeNavModal(selectedNav); }; const handleClickOnMobileNav = (e) => { const target = e.target.closest('[aria-expanded]'); if (!target) return; if (target.id === 'mobile-tab__product') target.closest('.mobile-nav')?.classList.toggle('overflow-hidden'); // Find controlled modal const controlId = target.getAttribute('aria-controls'); const controlledModal = getElement(`#${controlId}`); if (target.getAttribute('aria-selected') === 'false') { setNavItemAttribute(target, 'open'); controlledModal.setAttribute('aria-hidden', false); } else { setNavItemAttribute(target, 'close'); controlledModal.setAttribute('aria-hidden', true); } }; const handleClickOnNav = (e) => { e.stopPropagation(); // Check is click on nav items which needs to open modal const target = e.target.closest('[aria-haspopup]'); if (!target) return; // Find controlled modal const controlId = target.getAttribute('aria-controls'); const controlledModal = getElement(`#${controlId}`); // --------Mobile view-------- // If click on hamburger icon if (target.id === 'tab__hamburger') { const isMenuOpened = target.getAttribute('aria-selected') === 'true'; // Handle if hamburger menu is opened, if true, close all the panel and reset active state if (isMenuOpened) { const openedNavItems = getElement( '.mobile-nav [aria-selected="true"]' ); openedNavItems?.forEach((navItem) => { const controlledId = navItem.getAttribute('aria-controls'); const openedModal = getElement(`#${controlledId}`); setNavItemAttribute(navItem, 'close'); openedModal?.setAttribute('aria-hidden', true); }); getElement('.mobile-nav')?.classList?.remove('overflow-hidden'); } setNavItemAttribute(target, isMenuOpened ? 'close' : 'open'); controlledModal.setAttribute('aria-hidden', isMenuOpened); body.classList.toggle('overflow-hidden'); return; } // --------Desktop view-------- // Find is any selected nav item const selectedItem = getElement('.header-nav [aria-selected="true"]'); // If the selected nav item was found, remove modal and active state if (selectedItem && selectedItem !== target) closeNavModal(selectedItem); if (target.getAttribute('aria-selected') === 'false') { setNavItemAttribute(target, 'open'); setNavModalAttribute(controlledModal, 'open'); } else { setNavItemAttribute(target, 'close'); setNavModalAttribute(controlledModal, 'close'); } }; const generateFeaturedProducts = (products) => { if (!products?.length) return; const markup = products.map((prod) => { return ` <li role="presentation"> <a role="menuitem" href="/product/?name=${prod?.portalUrl}">${prod?.name}</a> </li> ` }).join('') return markup; } const handleHoverOnNavResources = ({target}) => { if (target.localName !== 'li' || target.className.includes('active')) return; const value = target.dataset.value; const hoveredResource = getElement(`[data-resources="${value}"]`); const activeResource = getElement('[data-resources][aria-hidden="false"]') if (hoveredResource) { activeResource?.setAttribute('aria-hidden', true); hoveredResource.setAttribute('aria-hidden', false); } const anyActiveItem = resourcePanelCenter.querySelector('li.active'); if (anyActiveItem) anyActiveItem.classList.remove('active'); target.classList.add('active'); }; const generateMobileNavProductsList = (data) => { let firstChar; const results = data .map((prod) => { let isFirst = false; if (prod?.name[0] !== firstChar) isFirst = true; else isFirst = false; firstChar = firstChar !== prod?.name[0] ? prod?.name[0] : firstChar; const markup = ` ${isFirst ? `<li class='first-char'>${prod?.name[0]}</li>` : ''} <li role='listitem'> <a href="/product/?name=${prod?.portalUrl}">${prod?.name}</a> </li> `; return markup; }) .join(''); return results; }; const generateProductsList = (products) => { let firstChar; const results = products.reduce((accumulator, current) => { let isFirst = false; if (current?.name[0] !== firstChar) isFirst = true; else isFirst = false; firstChar = firstChar !== current?.name[0] ? current?.name[0] : firstChar; const markup = ` <div class='product-item'> <span class='char'>${isFirst ? firstChar : ''}</span> <a href="/product/?name=${current?.portalUrl}">${current?.name}</a> </div> `; return accumulator + markup; }, ''); return results; }; const GetDownloadsList = () =>{ let _url = "/_api/cloudflow/v1.0/trigger/cff42e7c-8dda-0d74-5545-55aac2e9ef96"; shell .ajaxSafePost({ type: 'POST', url: _url, data: { eventData: JSON.stringify({ 'productIds': '1', 'versions': '1' }) }, }) .done(function (response) { console.log(JSON.parse(JSON.parse(response).ret)); }) .fail(function (res) { console.log('getfileCount failed', JSON.parse(res).ret); }); } const headerInitiation = async () => { // solrSearchVE(); // solrSearchOHC(); // GetDownloadsList(); const products = productListsInfoData.toSorted((a, b) => a?.name.toLowerCase().localeCompare(b?.name.toLowerCase())); const searchList = searchListsInfoData.toSorted((a, b) => a?.name.toLowerCase().localeCompare(b?.name.toLowerCase())); const featuredProducts = products?.filter(prod => prod?.featureOrder).toSorted((a, b) => Number(a.featureOrder) - Number(b.featureOrder)); const featuredProductsMarkup = generateFeaturedProducts(featuredProducts); const featureList = getElement('.feature-list'); featureList.insertAdjacentHTML('beforeend', featuredProductsMarkup); // Add handler backdrop?.addEventListener('click', handleClickOnBackdrop); resourcePanelCenter?.addEventListener('mouseover', handleHoverOnNavResources); getElement('.header-nav')?.addEventListener('click', handleClickOnNav); getElement('.mobile-nav')?.addEventListener('click', handleClickOnMobileNav); // Add product list into product tab const productTemp = generateProductsList(products?.filter(prod => prod?.name)); const productPanel = getElement('.panel-products'); productPanel?.insertAdjacentHTML('afterbegin', productTemp); // Select search container element const navSearchContainer = getElement('#nav-search__panel'); // Initiate Search bar instances const navSearch = new SearchBar('nav', lang, navSearchContainer, handleSearchSubmit, true); // const searchListName = searchList.map(prod => prod.name); // Render products list in the search bar navSearch.renderProductList(searchList?.map(prod => prod.name)?.filter(prod => prod)); // Generate product list markup then put in mobile nav const markup = generateMobileNavProductsList(products); const mobileNavProduct = getElement('.mobile-nav .search-form__dropdown-list'); mobileNavProduct.insertAdjacentHTML('beforeend', markup); // Add Banner notification if (messageData?.length) { const notificationContainer = getElement('[data-notification]'); messageData.forEach(message => { const html = unEscapeHtml(message?.message); if (message?.kind === 'Banner Notification') new BannerNotification(message?.title, html, notificationContainer); // if (kind === 'Message Box - All Pages') // new MessageBox(message, messageBoxContainer) }); } }; headerInitiation(); </script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <script async src="https://www.googletagmanager.com/gtag/js?id="></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', ''); </script>  <div id="antiforgerytoken" data-url="/_layout/tokenhtml"></div>  <script onerror="javascript: var target = event.target; var script = document.createElement('script'); script.crossOrigin = target.crossOrigin; script.src = '/dist/client-telemetry.bundle-c71b2e2d47.js'; script.type = 'text/javascript'; 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<div id="foundmyanswer-rating" class="row"> </div> </div> </div> </div> <div id="content-container" class="container wrapper-body" role="main"> <div id="content"> <div class="row" id="mainContent"> <div class="col-lg-12"> <div class="knowledge-article"> <div class="row"> <div class="col-sm-6"></div> <div id="found-my-answer-bottom-comments" class="col-sm-6" ><span><span class="xrm-editable-text xrm-attribute"><span class="xrm-attribute-value">Views: </span></span></span><span id="viewcount-value" data-url='/solution/KA-0011616/GetArticleViewCount/4fb43d3e-f239-ef11-8409-000d3a581324'></span> </div> </div> <div class="knowledge-article-content"> <p>You may view or download the latest version of the Global Severity Level Definitions and Target Initial Response Times document by clicking the button below:</p> <a class="btn btn-primary btn-fa-left btn-download-readme" href="https://powerbox-na-file.trend.org/SFDC/DownloadFile_iv.php?jsonInfo=%7B%22Query%22%3A%22sxBoCDk82q1q99J3l8RXz3x2vpwzOmTw0NVxKLPgy%2BTPmQUz0ULa16kW1xm0fXvYZapZCW6jHgBHPJj85sEwObV7lLrxBMnaFd35xL3Kz0zQkFBjfBCLvlief5pVMMh64QTT4CXZTdOobBx6I6E4PeTYVz8TcUa1ccqhmTtORaNiVwseLrpXvx7tPcJzOYsXkCJXsZ8RMJaJDGgNFd3D%2B81yMO%2FBWRo5PngW8KiDh26KAf%2B9KHmNLRg0IS4dj8lj%22%2C%22iv%22%3A%22e2d98b0c4e903c2f06a1efb749b49b93%22%7D" target="_blank"><i class="fa fa-download"> </i>Download PDF</a> </div> </div> <div class="panel panel-default"> <div class="panel-body"> <div class="knowledge-article-keywords" style="margin: 0;"> <span><span class="xrm-editable-text xrm-attribute"><span class="xrm-attribute-value-encoded xrm-attribute-value">Keywords:</span></span> issue levels,issue severity levels,issue prioritization,priority levels for issues on trend micro products</span> </div> </div> </div> </div> <script type="text/javascript"> $(function () { var url = $("#viewcount-increment").attr("data-url"); 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flex justify-center"> <div class="section-left"> <div class="article-top"> <h1 class="heading ff-inter-bold fs-625 tracking">Trend Micro Global Severity Level Definitions and Target Initial Response Times</h1> <div class="hr bg-neutral-250" role="separator"></div> <div class="product-version"> <h4 class="fs-200 ff-open-sans-600">Product / Version includes: </h4> <p class="fs-200 ff-open-sans"> </p> </div> <div class="hr bg-neutral-250" role="separator"></div> <div class="article-info flex items-center ff-open-sans fs-200"> <div> <svg class="square-shape" xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 18 18" fill="none"> <g clip-path="url(#clip0_1519_4109)"> <path d="M8.99984 0.666016C4.40609 0.666016 0.666504 4.4056 0.666504 8.99935C0.666504 13.5931 4.40609 17.3327 8.99984 17.3327C13.5936 17.3327 17.3332 13.5931 17.3332 8.99935C17.3332 4.4056 13.5936 0.666016 8.99984 0.666016ZM8.99984 16.6382C4.78803 16.6382 1.36095 13.2112 1.36095 8.99935C1.36095 4.78754 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Trend Micro Global Severity Level Definitions and Target Initial Response Times