CINXE.COM
Customer Experience Survey
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Made available under CC BY-SA 3.0 License: http://creativecommons.org/licenses/by-sa/3.0/legalcode. --> <!-- You cannot remove or modify any notice of copyright, trademark or other proprietary right, or any other copyright management information or metadata from wherever it is embedded in the content. --> <main class="v2theme"> <article data-page-id="51194013" class="survey-page survey-page-white"> <header class="survey-page-header"> <div class="top-logo-section clearfix "> <span class="logo-container notranslate" style="width:152px;height:200px;"> <img class="logo user-generated" src="https://surveymonkey-assets.s3.amazonaws.com/survey/412004282/f13360d0-c934-4936-8975-0fc6939bf9db.png" style="width:152px;height:200px;" alt="" /> </span> </div> <div class="survey-title-container clearfix survey-title-align-left has-survey-logo survey-title-logo-align-top has-survey-title " > <div class="survey-title-table-wrapper "> <table role="presentation" class="survey-title-table table-reset"> <tbody> <tr> <td class="survey-title-cell"> <h1 class="survey-title user-generated notranslate"> <span class="title-text"> Customer Experience Survey </span> </h1> </td> </tr> </tbody> </table> </div> </div> <div class="page-title-container page-title-container-v2 clearfix"> <div class="notranslate"> <h2 class="page-title-wrapper clearfix "> <span class="page-number"> </span> <span class="page-title user-generated"> Customer Experience Survey </span> </h2> </div> </div> <span id="version-changed" style="visibility: hidden" version-changed=False></span> </header> <section class="survey-page-body "> <div id="new-commenting-sheet" data-survey-id="412004282" data-mentioned-comment-id='None' data-language-code='en' data-sm-comment-sheet > </div> <div class="h3 page-subtitle user-generated notranslate" role="heading" aria-level="3"><div>The CAA is invested in improving how we deliver services; we would like to hear your feedback. Please help us by completing a short survey about your experience today. Please note we have a formal complaints process, for further information or if you wish to make a formal complaint regarding noise, airlines/airports or about the CAA please access our complaints page on our website and follow the instructions. Please note data captured is anonymous and you will not receive a response to your feedback through this survey, we ask that you do not include any personal data in your responses.</div> </div> <form name="surveyForm" action="" method="post" enctype="multipart/form-data" novalidate data-survey-page-form > <div class="questions clearfix"> <div class="question-row clearfix " ><div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container "> <div id="question-field-176865567" data-qnumber="1" data-qdispnumber="1" data-question-id="176865567" class=" question-single-choice-radio qn question vertical question-required" > <h3 class="screenreader-only">Question Title</h3><fieldset class=" question-fieldset" data-radio-button-group > <legend class="question-legend"> <h4 id="question-title-176865567" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 1<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> Are you interacting with the CAA as an individual or on behalf of an organisation?</span> </h4> </legend> <div class="question-body clearfix notranslate "> <div class="" > <div class="answer-option-cell" data-answer-id=1285245139> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865567"> <input id="176865567_1285245139" aria-labelledby="176865567_1285245139_label" name="176865567" type="radio" role="radio" class="radio-button-input " value="1285245139" aria-checked="{}" /> <label data-sm-radio-button-label id="176865567_1285245139_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865567_1285245139"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Individual </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245140> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865567"> <input id="176865567_1285245140" aria-labelledby="176865567_1285245140_label" name="176865567" type="radio" role="radio" class="radio-button-input " value="1285245140" aria-checked="{}" /> <label data-sm-radio-button-label id="176865567_1285245140_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865567_1285245140"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Organisation </span> </label> </div> </div> </div> </div> </fieldset> </div> </div></div><div class="question-row clearfix " ><div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container "> <div id="question-field-176865568" data-qnumber="2" data-qdispnumber="2" data-question-id="176865568" class=" question-single-choice-radio qn question vertical question-required" > <h3 class="screenreader-only">Question Title</h3><fieldset class=" question-fieldset" data-radio-button-group > <legend class="question-legend"> <h4 id="question-title-176865568" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 2<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> For this interaction with the CAA today, which of these communities best describes your background or area of interest?</span> </h4> </legend> <div class="question-body clearfix notranslate "> <div class="" > <div class="answer-option-cell" data-answer-id=1285245141> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865568"> <input id="176865568_1285245141" aria-labelledby="176865568_1285245141_label" name="176865568" type="radio" role="radio" class="radio-button-input " value="1285245141" aria-checked="{}" /> <label data-sm-radio-button-label id="176865568_1285245141_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865568_1285245141"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Commercial Aviation </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245142> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865568"> <input id="176865568_1285245142" aria-labelledby="176865568_1285245142_label" name="176865568" type="radio" role="radio" class="radio-button-input " value="1285245142" aria-checked="{}" /> <label data-sm-radio-button-label id="176865568_1285245142_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865568_1285245142"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> General Aviation </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245143> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865568"> <input id="176865568_1285245143" aria-labelledby="176865568_1285245143_label" name="176865568" type="radio" role="radio" class="radio-button-input " value="1285245143" aria-checked="{}" /> <label data-sm-radio-button-label id="176865568_1285245143_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865568_1285245143"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Unmanned Aerial Vehicle (Drones) </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245144> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865568"> <input id="176865568_1285245144" aria-labelledby="176865568_1285245144_label" name="176865568" type="radio" role="radio" class="radio-button-input " value="1285245144" aria-checked="{}" /> <label data-sm-radio-button-label id="176865568_1285245144_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865568_1285245144"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Passenger </span> </label> </div> </div> </div> </div> </fieldset> </div> </div></div><div class="question-row clearfix " ><div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container "> <div id="question-field-176865569" data-qnumber="3" data-qdispnumber="3" data-question-id="176865569" class=" question-single-choice-radio qn question vertical question-required" > <h3 class="screenreader-only">Question Title</h3><fieldset class=" question-fieldset" data-radio-button-group > <legend class="question-legend"> <h4 id="question-title-176865569" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 3<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> What is the purpose of your interaction today?</span> </h4> </legend> <div class="question-body clearfix notranslate "> <div class="" > <div class="answer-option-cell" data-answer-id=1285245145> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865569"> <input id="176865569_1285245145" aria-labelledby="176865569_1285245145_label" name="176865569" type="radio" role="radio" class="radio-button-input " value="1285245145" aria-checked="{}" /> <label data-sm-radio-button-label id="176865569_1285245145_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865569_1285245145"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Looking for information </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245146> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865569"> <input id="176865569_1285245146" aria-labelledby="176865569_1285245146_label" name="176865569" type="radio" role="radio" class="radio-button-input " value="1285245146" aria-checked="{}" /> <label data-sm-radio-button-label id="176865569_1285245146_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865569_1285245146"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Making an application </span> </label> </div> </div> <div class="answer-option-cell" data-answer-id=1285245147> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865569"> <input id="176865569_1285245147" aria-labelledby="176865569_1285245147_label" name="176865569" type="radio" role="radio" class="radio-button-input " value="1285245147" aria-checked="{}" /> <label data-sm-radio-button-label id="176865569_1285245147_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865569_1285245147"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Airport/Airline related </span> </label> </div> </div> </div> <div class="other-answer-container other-answer-option-container" data-answer-id=1285245148> <div data-sm-radio-button class="radio-button-container " aria-labelledby="question-title-176865569"> <input id="176865569_1285245148" aria-labelledby="176865569_1285245148_label" name="176865569" type="radio" role="radio" class="radio-button-input " value="1285245148" aria-checked="{}" data-other-answer /> <label data-sm-radio-button-label id="176865569_1285245148_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix " for="176865569_1285245148"> <span class="radio-button-display " > </span> <span class="radio-button-label-text question-body-font-theme user-generated "> Other (please specify) </span> </label> </div> <textarea id="176865569_other" name="176865569_other" class="textarea other-answer-text" maxlength=20000 rows="3" cols="50" aria-label="Other (please specify)" data-other-text></textarea> </div> </div> </fieldset> </div> </div></div><div class="question-row clearfix " > <div data-question-type="open_ended_single" data-rq-question-type="slider" class="question-container "> <div id="question-field-176865570" data-qnumber="4" data-qdispnumber="4" data-question-id="176865570" class=" question-open-ended-single qn question single question-required" > <h3 class="screenreader-only">Question Title</h3><div class=" question-fieldset question-legend" > <h4 id="question-title-176865570" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 4<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> How confident are you in the accuracy of the information provided by the Civil Aviation Authority?<br><br>(where 1 is not at all confident and 5 is extremely confident)</span> </h4> <div class="question-body clearfix notranslate "> <div data-question-slider class="slider-wrapper "> <div class="slider-question-wrapper has-labels "> <table class='slider-labels'> <tr> <td class='slider-label-text' id='176865570-slider-label-left'> 1 </td> <td class='slider-label-text' id='176865570-slider-label-middle'> 3 </td> <td class='slider-label-text' id='176865570-slider-label-right'> 5 </td> </tr> </table> <div data-slider id="176865570" name="176865570" class="slider-question" for="slider-176865570" aria-labelledby="question-title-176865570" data-slider-min="1" data-slider-max="5" data-slider-step-size="1" data-slider-init="1"> <div name="slider" class="slider bg-grylt brd-grymdlt"> <div class="slider-init-bar"></div> <a href="#" class="no-touch" id="slider-176865570" role="slider" aria-label="Slider control for question - How confident are you in the accuracy of the information provided by the Civil Aviation Authority?(where 1 is not at all confident and 5 is extremely confident), minimum is 1, middle is 3, maximum is 5." aria-valuenow="1" aria-valuemin="1" aria-valuemax="5"> </a> </div> </div> </div> <input id="176865570-alternative" name="176865570" maxlength="8" type="tel" aria-label="Alternative input for slider question - How confident are you in the accuracy of the information provided by the Civil Aviation Authority?(where 1 is not at all confident and 5 is extremely confident)" aria-controls="slider-176865570" /> <a class="slider-clear" aria-label="Clear button for slider question - How confident are you in the accuracy of the information provided by the Civil Aviation Authority?(where 1 is not at all confident and 5 is extremely confident)" tabindex="0">Clear </a> </div> <div class="slider-warning"> <span class="smf-icon">i</span> <span>We adjusted the number you entered based on the slider鈥檚 scale.</span> </div> </div> </div> </div> </div> </div><div class="question-row clearfix " > <div data-question-type="open_ended_single" data-rq-question-type="slider" class="question-container "> <div id="question-field-176865571" data-qnumber="5" data-qdispnumber="5" data-question-id="176865571" class=" question-open-ended-single qn question single question-required" > <h3 class="screenreader-only">Question Title</h3><div class=" question-fieldset question-legend" > <h4 id="question-title-176865571" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 5<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> How easy was it to get the information you needed from the Civil Aviation Authority?<br><br>(where 1 is very difficult and 5 is very easy)</span> </h4> <div class="question-body clearfix notranslate "> <div data-question-slider class="slider-wrapper "> <div class="slider-question-wrapper has-labels "> <table class='slider-labels'> <tr> <td class='slider-label-text' id='176865571-slider-label-left'> 1 </td> <td class='slider-label-text' id='176865571-slider-label-middle'> 3 </td> <td class='slider-label-text' id='176865571-slider-label-right'> 5 </td> </tr> </table> <div data-slider id="176865571" name="176865571" class="slider-question" for="slider-176865571" aria-labelledby="question-title-176865571" data-slider-min="1" data-slider-max="5" data-slider-step-size="1" data-slider-init="1"> <div name="slider" class="slider bg-grylt brd-grymdlt"> <div class="slider-init-bar"></div> <a href="#" class="no-touch" id="slider-176865571" role="slider" aria-label="Slider control for question - How easy was it to get the information you needed from the Civil Aviation Authority?(where 1 is very difficult and 5 is very easy), minimum is 1, middle is 3, maximum is 5." aria-valuenow="1" aria-valuemin="1" aria-valuemax="5"> </a> </div> </div> </div> <input id="176865571-alternative" name="176865571" maxlength="8" type="tel" aria-label="Alternative input for slider question - How easy was it to get the information you needed from the Civil Aviation Authority?(where 1 is very difficult and 5 is very easy)" aria-controls="slider-176865571" /> <a class="slider-clear" aria-label="Clear button for slider question - How easy was it to get the information you needed from the Civil Aviation Authority?(where 1 is very difficult and 5 is very easy)" tabindex="0">Clear </a> </div> <div class="slider-warning"> <span class="smf-icon">i</span> <span>We adjusted the number you entered based on the slider鈥檚 scale.</span> </div> </div> </div> </div> </div> </div><div class="question-row clearfix " > <div data-question-type="open_ended_single" data-rq-question-type="slider" class="question-container "> <div id="question-field-176865572" data-qnumber="6" data-qdispnumber="6" data-question-id="176865572" class=" question-open-ended-single qn question single question-required" > <h3 class="screenreader-only">Question Title</h3><div class=" question-fieldset question-legend" > <h4 id="question-title-176865572" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 6<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?<br><br>(where 1 is very dissatisfied and 5 is very satisfied)</span> </h4> <div class="question-body clearfix notranslate "> <div data-question-slider class="slider-wrapper "> <div class="slider-question-wrapper has-labels "> <table class='slider-labels'> <tr> <td class='slider-label-text' id='176865572-slider-label-left'> 1 </td> <td class='slider-label-text' id='176865572-slider-label-middle'> 3 </td> <td class='slider-label-text' id='176865572-slider-label-right'> 5 </td> </tr> </table> <div data-slider id="176865572" name="176865572" class="slider-question" for="slider-176865572" aria-labelledby="question-title-176865572" data-slider-min="1" data-slider-max="5" data-slider-step-size="1" data-slider-init="1"> <div name="slider" class="slider bg-grylt brd-grymdlt"> <div class="slider-init-bar"></div> <a href="#" class="no-touch" id="slider-176865572" role="slider" aria-label="Slider control for question - How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?(where 1 is very dissatisfied and 5 is very satisfied), minimum is 1, middle is 3, maximum is 5." aria-valuenow="1" aria-valuemin="1" aria-valuemax="5"> </a> </div> </div> </div> <input id="176865572-alternative" name="176865572" maxlength="8" type="tel" aria-label="Alternative input for slider question - How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?(where 1 is very dissatisfied and 5 is very satisfied)" aria-controls="slider-176865572" /> <a class="slider-clear" aria-label="Clear button for slider question - How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?(where 1 is very dissatisfied and 5 is very satisfied)" tabindex="0">Clear </a> </div> <div class="slider-warning"> <span class="smf-icon">i</span> <span>We adjusted the number you entered based on the slider鈥檚 scale.</span> </div> </div> </div> </div> </div> </div><div class="question-row clearfix " > <div data-question-type="open_ended_single" data-rq-question-type="slider" class="question-container "> <div id="question-field-176865573" data-qnumber="7" data-qdispnumber="7" data-question-id="176865573" class=" question-open-ended-single qn question single question-required" > <h3 class="screenreader-only">Question Title</h3><div class=" question-fieldset question-legend" > <h4 id="question-title-176865573" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 7<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> Overall how would you rate your experience with the Civil Aviation Authority today?<br><br>(where 1 is very poor and 5 is very good)</span> </h4> <div class="question-body clearfix notranslate "> <div data-question-slider class="slider-wrapper "> <div class="slider-question-wrapper has-labels "> <table class='slider-labels'> <tr> <td class='slider-label-text' id='176865573-slider-label-left'> 1 </td> <td class='slider-label-text' id='176865573-slider-label-middle'> 3 </td> <td class='slider-label-text' id='176865573-slider-label-right'> 5 </td> </tr> </table> <div 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aria-label="Clear button for slider question - Overall how would you rate your experience with the Civil Aviation Authority today?(where 1 is very poor and 5 is very good)" tabindex="0">Clear </a> </div> <div class="slider-warning"> <span class="smf-icon">i</span> <span>We adjusted the number you entered based on the slider鈥檚 scale.</span> </div> </div> </div> </div> </div> </div><div class="question-row clearfix " ><div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container "> <div id="question-field-176865574" data-qnumber="8" data-qdispnumber="8" data-question-id="176865574" class=" question-multiple-choice qn question vertical question-required" > <h3 class="screenreader-only">Question Title</h3><fieldset class=" question-fieldset" > <legend class="question-legend"> <h4 id="question-title-176865574" class=" question-title-container "> <span class="required-asterisk notranslate"> * </span> <span class="question-number notranslate"> 8<span class="question-dot">.</span> </span> <span class="user-generated notranslate "> We would like to understand why you gave this overall rating, could you please select the top 2 options that best categorise your feedback and let us know more detail within the comment box?</span> </h4> </legend> <div class="question-body clearfix notranslate "> <div class="" > <div class="answer-option-cell " data-answer-id=1285245188 > <div data-sm-checkbox class="checkbox-button-container "> <input id="176865574_1285245188" name="176865574[]" type="checkbox" class="checkbox-button-input " value="1285245188" /> <label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix " for="176865574_1285245188"> <span class="checkbox-button-display "> </span> <span class="checkbox-button-label-text question-body-font-theme user-generated "> Completing a task </span> </label> </div> </div> <div class="answer-option-cell " data-answer-id=1285245189 > <div data-sm-checkbox class="checkbox-button-container "> <input id="176865574_1285245189" name="176865574[]" type="checkbox" class="checkbox-button-input " value="1285245189" /> <label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix " for="176865574_1285245189"> <span class="checkbox-button-display "> </span> <span class="checkbox-button-label-text question-body-font-theme user-generated "> Speed of service </span> </label> </div> </div> <div class="answer-option-cell " data-answer-id=1285245190 > <div data-sm-checkbox class="checkbox-button-container "> <input id="176865574_1285245190" name="176865574[]" type="checkbox" class="checkbox-button-input " value="1285245190" /> <label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix " for="176865574_1285245190"> <span class="checkbox-button-display "> </span> <span class="checkbox-button-label-text question-body-font-theme user-generated "> Locating information </span> </label> </div> </div> <div class="answer-option-cell " data-answer-id=1285245191 > <div data-sm-checkbox class="checkbox-button-container "> <input id="176865574_1285245191" name="176865574[]" type="checkbox" class="checkbox-button-input " value="1285245191" /> <label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix " for="176865574_1285245191"> <span class="checkbox-button-display "> </span> <span class="checkbox-button-label-text question-body-font-theme user-generated "> Accuracy of information </span> </label> </div> </div> <div class="answer-option-cell " data-answer-id=1285245192 > <div data-sm-checkbox class="checkbox-button-container "> <input id="176865574_1285245192" name="176865574[]" type="checkbox" class="checkbox-button-input " value="1285245192" /> <label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix " for="176865574_1285245192"> <span class="checkbox-button-display "> </span> <span class="checkbox-button-label-text question-body-font-theme 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