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Freshdesk Contact Center (formerly Freshcaller) Pricing, Features, and Reviews (Nov 2024)

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type="hidden" class="category_name" value="Call Center Software"> <input type="hidden" class="categoryslug_name" value="Call Center"> <input type="hidden" class="ga_page_type" value="Software"> <input type="hidden" class="ga_page_name" value=""> <input type="hidden" class="page_url" value="freshcaller"> <input type="hidden" class="prof_mob_or_desk" value="desktop"> <input type="hidden" class="profile_new_design" value="1"> <div class="content_white_bg"> <div class="stickey_div_main header_content"> <div class="container"> <div class="desk_breadcrumb"> <ul class="d-flex breadcrumb_main"> <li><a href="https://www.softwaresuggest.com">Home</a></li> <li><a href="https://www.softwaresuggest.com/call-center-software">Call Center Software</a></li> <li>Freshcaller</li> </ul> </div> <div class="ga_track_soft_list prof_soft_detail popup_new_append"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_claiming_status" value="CLAIMED"> <div class="container_fluid"> <div class="row"> <div class="col-12 col-md-12"> <div class="row header_image_margin"> <div class="col-3 col-md-1 d-flex align-items-center justify-content-center logo_main logo_pad_responsive"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" target="_blank" rel="sponsored nofollow noopener" class="ga_track_header_soft_logo d-flex align-items-center justify-content-center logo_main_prof"> <img height="70" width="70" src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo"> </a> </div> <div class="col-9 col-md-11 d-flex flex-column justify-content-center soft_name_rat_tick_main_outer"> <div class="d-flex soft_name_rat_tick_main"> <div class="pro_soft_name verify_img_flex"> <div class="sticky_inline_for_tickmark"> <h1>Freshdesk Contact Center (formerly Freshcaller)</h1> <div class="tooltip_hvr pro_varify_tickmark green_claim"> <div class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> This profile is claimed and managed by Freshworks.<hr>Please note that claimed profiles typically provide fresh content, prompt responses, accurate pricing, and improved user experiences. </div> <div class="verified_tick_bgimg verified_tooltip"></div> </div> </div> </div> <a class="d-flex align-items-center write_rev_header ml-2 mr-2 wr_cursor" href="https://www.softwaresuggest.com/freshcaller/write-review" target="_blank" rel="noopener nofollow"><span class="wrt_rev_icon"></span> Write a Review</a> </div> <div class="d-flex align-items-center pro_sticky_button"> <div class="d-flex align-items-center btns_main sticky_btn_desktop_only"> <a class="ga_track_vwl_vwb d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn vwb_btn" target="_blank" href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener"> Visit Website<div class="bg_outbound_img_white"></div> </a> <a class="ga_track_vwl_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn ft_btn" target="_blank" href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener"> Request Demo<div class="bg_outbound_img_white"></div> </a> </div> <div class="d-flex align-items-center link_btns"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" target="_blank" rel="sponsored nofollow noopener" class="d-flex align-items-center ga_track_vwl_gq get_qut_btn cursor_pointer"> <span class="free_trial_icon_bgimg"></span> Get Quote </a> </div> </div> </div> </div> </div> <div class="d-flex align-items-center flex-column btns_main mobile_button_position sticky_btn_mobile_only"> <a class="ga_track_vwl_vwb d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn vwb_btn" target="_blank" data-comp-id="9028" href="https://ppctrack.softwaresuggest.com/freshcaller-aff" rel="sponsored nofollow noopener"> Visit Website<div class="bg_outbound_img_white"></div> </a> <a class="ga_track_vwl_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn ft_btn" target="_blank" data-comp-id="9028" href="https://ppctrack.softwaresuggest.com/freshcaller-aff" rel="sponsored nofollow noopener"> Request Demo<div class="bg_outbound_img_white"></div> </a> </div> </div> </div> </div> <div class="profile_nav_tabs"> <div class="nev_arrow_postion"> <ul class="d-flex elem_sticky_nav"> <li class="ss_active_tab"><a class="nav_link" data-active-nav="overview" href="#overview">Product Information</a></li> <li><a class="nav_link" data-active-nav="features" href="#features">Features</a></li> <li><a class="nav_link" data-active-nav="pricing" href="#pricing">Pricing</a></li> <li><a class="nav_link" data-active-nav="user-reviews" href="#user-reviews">User Reviews</a></li> <li><a href="https://www.softwaresuggest.com/freshcaller/alternatives" target="_blank" rel="noopener">Alternative</a></li> </ul> <span id="prev_nav" class="arrow_profile_img backgroundimage_arrow_left pre_nav_sticky" style="display: none;"></span> <span id="next_nav" class="arrow_profile_img backgroundimage_arrow_right next_nav_sticky"></span> </div> </div> </div> </div> <div class="sticky_empty_space"></div> <div class="container mobile_container_padding"> <div class="all_section_main"> <div class="overview_main_section"> <div id="overview" class="row prof_page_section"> <div class="col-12"> <!-- <div class="d-flex align-items-center noteprompt"><span class="sslogo_s"></span><p>SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our <a href="https://www.softwaresuggest.com/review-guidelines" target="_blank" rel="noopener">review guidelines.</a></p><div onclick="document.querySelector('.noteprompt').remove()" class="closebutton_notprompt"></div></div> --> </div> <div class="col-xs-12 col-sm-12 col-xl-8 about_ss_section"> <div class="over_view_discription section_bg_prof"> <div class="d-flex "> <h2 class="subtitle_h3_heading">What is Freshdesk Contact Center (formerly Freshcaller)?</h2> </div> <div class="read-more mb-12 overview_mobile_view" style="--line-clamp: 3"> <p class="read_more_text_overview">Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center.</p> </div> </div> <div id="award_section"> <div class="section_bg_prof award_section_remove_border"> <div class="row"> <div class="col-md-6"> <div class="pricing_award_sec_title"> <div class="subtitle_h3_heading">Pricing</div> </div> <div class="ga_track_soft_list start_pricing_top mobile_flex"> <div class="d-flex align-items-center pricing_icon_and_inner_title"> <span class="svg_icon_pricing"></span> <p>Freshdesk Contact Center (formerly Freshcaller) Starting Price</p> </div> <div class="start_pricing_main"> <div class="starting_basic_pricing"> <p class="big_starting_price">$ 0/<span>21 Days</span></p> </div> <div class="pricing_learn_more_section"> <a href="#pricing">View Detailed Pricing</a> </div> </div> </div> </div> <div class="col-md-6"> <div class="d-flex"> <div class="subtitle_h3_heading">Awards </div> </div> <div class="awards_leader_main"> <div class="img_award_main"> <img width="80" height="80" src="https://www.softwaresuggest.com/award_logo/best-performer-winter-2024.png" alt="Freshdesk Contact Center (formerly Freshcaller) Award"> </div> <div class="award_leader_conent_main"> <p>Our Awards and Recognition</p> <div class="d-flex learn_more_btn_div"> <span class="more_award_popup_btn award_popup_ajax">More Awards</span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-xl-4 about_ss_section"> <div id="mobileno_form" class="gt_background"> <div class="gt_blue_bg"> <div class="gt_text">Get Best Quote for Freshdesk Contact Center (formerly Freshcaller)</div> <p class="text_p">Connect with SoftwareSuggest experts to get the best quote for your business.</p> </div> <form class="overiewsec_mobile_field"> <input type="hidden" class="ssleadpost_inboundlead" name="ssleadpost[inboundlead]" value="1"> <input type="hidden" class="ssleadpost_currentform" name="ssleadpost[currentform]" value="firstform"> <input type="hidden" class="ssleadpost_source" name="ssleadpost[source]" value="FreeConsultation"> <input type="hidden" class="ssleadpost_categoryid" name="ssleadpost[categoryid]" value="139"> <input type="hidden" class="ssleadpost_software_name" name="ssleadpost[software]" value=""> <input type="hidden" class="utm_source_hiden" name="ssleadpost[utm_source]" value=""> <input type="hidden" class="" name="ssleadpost[is_mobile_no_valid]" value="valid"> <input type="hidden" class="ssleadpost_countrycode" name="ssleadpost[countrycode]" value=""> <input type="hidden" class="ssleadpost_lead_id" name="ssleadpost[lead_id]"> <input type="hidden" class="ssleadpost_profileform" name="ssleadpost[profileform]" value="profileform"> <input type="hidden" class="is_mobile_no_valid"> <div class="popup_desk_field_group mobile_no_field"> <div class="blank_intl_code_div iti iti--allow-dropdown iti--separate-dial-code"> <div class="iti__flag-container"> <div class="iti__selected-flag"> <div class="iti__flag iti_"></div> <div class="iti__selected-dial-code">+&nbsp;&nbsp;&nbsp;</div> <div class="iti__arrow"></div> </div> </div> <input class="ssintlTelInput popup_desk_field sidebar_form_input" pattern="^[0-9].*" placeholder="Phone Number *" type="tel" value="" required maxlength="12" name="ssleadpost[mobile]" aria-label="mobile" style="padding-left: 85px;"> </div> </div> <div class="button_center"> <button type="submit" class="gt_button profile_callback_popup ajax_load_popup_form_callback">Request A Call Back</button> </div> </form> </div> </div> </div> </div> <!-- Feature sectin::START --> <div id="features" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Key Features of Freshdesk Contact Center (formerly Freshcaller) </h2> <p class="newdesign_title_sub_desc">Here are the powerful features that make Freshdesk Contact Center (formerly Freshcaller) stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg software_cat"> <div class="feature_software_description"> <ul class="row features_ul"> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Routing</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Ivr (interactive Voice Response)</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Recording</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Monitoring</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Queues</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Voicemail</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Transfer</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Masking</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Custom Greetings</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Notes</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Metrics And Reporting</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Conferencing</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Number Porting</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Multi Level Ivr</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Holiday Routing</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Business Hours</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Agent Extensions</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Warm Transfer</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Call Barging</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 scroll_to_feature">Real Time Dashboard</li> </ul> <div class="showmore_show_less_main"> <span class="show_more firsttab_showmore loadfeature_ajax">Show More <span class="keyboard_arrow_down"></span></span> </div> </div> </div> </div> </div> </div> <!-- <div id="features" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Key Features of Freshdesk Contact Center (formerly Freshcaller) </h2> <p class="newdesign_title_sub_desc">Here are the powerful features that make Freshdesk Contact Center (formerly Freshcaller) stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg software_cat"> <div class="d-flex align-items-center custom_tab_list feature_tab_list"> <a href="#tabcat_feature1" data-tab="tabcat_feature1" class="ripple_btn d-flex align-items-center active_tab">0</a> <a href="#tabcat_feature2" data-tab="tabcat_feature2" class="ripple_btn d-flex align-items-center loadfeature_ajax">1</a> <a href="#tabcat_feature3" data-tab="tabcat_feature3" class="ripple_btn d-flex align-items-center loadfeature_ajax">2</a> <a href="#tabcat_feature4" data-tab="tabcat_feature4" class="ripple_btn d-flex align-items-center loadfeature_ajax">3</a> <a href="#tabcat_feature5" data-tab="tabcat_feature5" class="ripple_btn d-flex align-items-center loadfeature_ajax">4</a> </div> <div class="feature_software_description"> <div id="tabcat_feature1" class="custom_tab_panel active_tab_panel section_bg_prof scroll_screenshots fancyboxss"> <ul class="row features_ul"> </ul> </div> <div id="tabcat_feature2" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature3" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature4" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature5" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature6" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature7" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature8" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature9" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature10" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature11" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature12" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature13" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature14" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature15" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature16" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature17" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature18" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature19" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature20" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> <div id="tabcat_feature21" class="custom_tab_panel section_bg_prof scroll_screenshots fancyboxss"> </div> </div> <span id="feature_prev_nav" class="arrow_profile_img backgroundimage_arrow_left feature_pre_nav_sticky"></span> <span id="feature_next_nav" class="arrow_profile_img backgroundimage_arrow_right feature_next_nav_sticky"></span> </div> </div> </div> </div> --> <!-- Feature sectin::END --> <div id="screenshots" class=""> <div class="ga_track_soft_list section_main section_bg_prof" id="video_panel"> <div class="d-flex"> <h2 class="subtitle_h3_heading">Freshdesk Contact Center (formerly Freshcaller) Screenshots </h2> </div> <div class="row"> <div class="col-sm-12 col-md-12 col-xl-6"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a data-fancybox="gallery" class="ga_track_screenshots big_screenshot_profile d-flex screenshot_div fancybox" href="https://images.softwaresuggest.com/latest_screenshots/1515652736_First+image+Freshcaller+on+3rd+party+websites.png"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1515652736_First image Freshcaller on 3rd party websites.png" alt="Freshdesk Contact Center (formerly Freshcaller) Screenshot1"> </a> </div> <div class="col-sm-12 col-md-12 col-xl-6"> <div class="ga_track_soft_list screenshot_row row"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1515652745_Second+image+Freshcaller+on+3rd+party+websites.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1515652745_Second image Freshcaller on 3rd party websites.png" alt="Freshdesk Contact Center (formerly Freshcaller) Small Screenshot 1"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1515652755_Third+image+Freshcaller+on+3rd+party+website.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1515652755_Third image Freshcaller on 3rd party website.png" alt="Freshdesk Contact Center (formerly Freshcaller) Small Screenshot 2"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1515652767_Fourth+image+Freshcaller+on+3rd+party+website.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1515652767_Fourth image Freshcaller on 3rd party website.png" alt="Freshdesk Contact Center (formerly Freshcaller) Small Screenshot 3"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1515652778_Fifth+image+Freshcaller+on+3rd+party+websites.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1515652778_Fifth image Freshcaller on 3rd party websites.png" alt="Freshdesk Contact Center (formerly Freshcaller) Small Screenshot 4"> </a> </div> </div> </div> </div> </div> </div> <!-- pricing sectio::START --> <div id="pricing" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) Pricing</h2> <p class="newdesign_title_sub_desc"> Here are the pricing plans for Freshdesk Contact Center (formerly Freshcaller). Choose the plan that best fits your requirements and budget. <span class="pricing_link ga_track_soft_list"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="popup_soft_id" value="9663"> <a class="ga_track_vwl_pcs pricing_link_style" data-comp-id="9028" href="https://ppctrack.softwaresuggest.com/freshcaller-aff" rel="sponsored nofollow noopener" target="_blank">Get Detailed Freshdesk Contact Center (formerly Freshcaller) pricing</a> as per your requirements. </span> </p> </div> <div class="col-12"> <div class="section_bg_prof pricing_discription"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <div class="row price_row_mar_top"> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Sprout"> Sprout </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 0</b> <div class="pricing_bottom_text">21 Days</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Buy Local/Toll-free numbers</li> <li>Inbound Caller ID</li> <li>Desktop Notifications</li> <li>Call Notes</li> <li>Custom Greetings</li> <li>Call Metrics</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Blossom"> Blossom </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 15</b> <div class="pricing_bottom_text">Agent/Month (Billed Annually)</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Sprout and</li> <li>Number Porting</li> <li>Basic Call Queues</li> <li>Wait Queues</li> <li>Voicemail</li> <li>Warm Transfer</li> <li>Call Recording</li> <li>Pre-built Reports</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Garden"> Garden </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 29</b> <div class="pricing_bottom_text">Agent/Month (Billed Annually)</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Blossom and</li> <li>IVR (Phone Trees)</li> <li>Call Monitoring</li> <li>Advanced Call Queues</li> <li>Custom Reports</li> <li>Call Conferencing</li> <li>Bring Your Own Carrier</li> <li>SIP Connections</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Estate"> Estate </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 45</b> <div class="pricing_bottom_text">Agent/Month (Billed Annually)</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Garden and</li> <li>Holiday Routing</li> <li>Advanced Call Metrics</li> <li>Call Barging</li> <li>Call Center Agent Statuses</li> <li>Call Recording Opt-out</li> <li>Agent Availability Report</li> <li>Queue Callback (Virtual Hold)</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell hiden_price"> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Forest"> Forest </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 69</b> <div class="pricing_bottom_text">Agent/Month (Billed Annually)</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Estate and</li> <li>Omnichannel Routing</li> <li>Abandoned Call Metrics</li> <li>Service Level Monitoring</li> <li>Speech-enabled IVR</li> <li>Smart Answer Voicebot</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> </div> <div class="showmore_show_less_main"> <span class="show_more">Show More <span class="keyboard_arrow_down"></span></span> </div> </div> </div> <div class="d-flex align-items-center justify-content-between col-12"> <p class="last_update_price"><b>The pricing information for Freshdesk Contact Center (formerly Freshcaller) is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.</b></p> </div> <div class="d-flex align-items-center justify-content-between col-12 lastupdated_pricing_and_ft"> <p class="last_update_price">The pricing information was last updated on 25th September 2024.</p> <p class="ft_available_pricing"><span class="gree_tick_ft"></span> Free Trial is available</p> </div> </div> </div> <!-- pricing sectio::END --> <!-- Claim profile::START --> <!-- Claim profile::END --> <!-- specification section::START --> <div id="specifications" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) Specifications</h2> <p class="newdesign_title_sub_desc">Get a closer look at the technical specifications and system requirements for Freshdesk Contact Center (formerly Freshcaller). Find out if it's compatible with your operating system and other software.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg specification_section_content"> <div class="row row_ss_spacing"> <div class="col-3 specification_bg"> <div class="specification_list_view">Company Details :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view company_detail_list"> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon company_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Company Name :</span> Freshworks</span> </div> <div class="ga_track_soft_list d-flex align-items-start specification_c_details"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <div class="blue_icon_main"> <span class="specification_icon domain_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Website : </span><a href="https://ppctrack.softwaresuggest.com/freshcaller-aff" data-comp-id="9028" target="_blank" rel="sponsored nofollow noopener" class="ga_track_vwl_comp_d specification_visit_website">Visit Website</a></span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon home_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Full Address : </span>1250 Bayhill Drive, Suite 315, San Bruno, CA 94066 USA</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon varified_image"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Overview Provided by : </span> <a href="https://www.softwaresuggest.com/profile/nikhil-m-5780241" target="_blank" rel="noopener" class="verifier_name_link">Nikhil M</a> </span> </div> </div> </div> </div> <div class="row row_ss_spacing showmore_speci_witharrow_main"> <div class="col-3 specification_bg"> </div> <div class="col-9 specification_width"> <div class="showmore_speci_witharrow">Show More</div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Mobile Platforms : </div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center mobile_wrap_speci"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon android_service_specification"></span> </div> <span class="blue_icon_main_span_text">Android</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobile_service_specification"></span> </div> <span class="blue_icon_main_span_text">iOS</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobileapp_service_specification"></span> </div> <span class="blue_icon_main_span_text"><a class="ga_track_andr_soft wr_cursor android_ios_link" href="https://www.softwaresuggest.com/freshcaller/mobile-app" target="_blank" rel="noopener">Freshdesk Contact Center (formerly Freshcaller) App</a></span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Language Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view mobile_scroll_lang_main"> <div class="d-flex align-items-center specification_space mobile_wrap_speci mobile_scroll_lang"> <div class="blue_icon_main"> <span class="specification_icon language_service_specification"></span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">English</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Business :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon rocket_service_specification"></span> </div> <span class="blue_icon_main_span_text">StartUps</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon analytics_service_specification"></span> </div> <span class="blue_icon_main_span_text">SMBs</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon enterprice_service_specification"></span> </div> <span class="blue_icon_main_span_text">Enterprises</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Available Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon email_service_specification"></span> </div> <span class="blue_icon_main_span_text">Email</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon phone_service_specification"></span> </div> <span class="blue_icon_main_span_text">Phone</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon training_service_specification"></span> </div> <span class="blue_icon_main_span_text">Training</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Freshdesk Contact Center (formerly Freshcaller) Categories on SoftwareSuggest :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_business specification_space "> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Call Recording Software"> <a class="specification_category" href="https://www.softwaresuggest.com/call-recording-software" target="_blank" rel="noopener">Call Recording Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Digital Voice Logging System"> <a class="specification_category" href="https://www.softwaresuggest.com/digital-voice-logging-system" target="_blank" rel="noopener">Digital Voice Logging System</a> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Call Tracking Software"> <a class="specification_category" href="https://www.softwaresuggest.com/call-tracking-software" target="_blank" rel="noopener">Call Tracking Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Telemarketing Software"> <a class="specification_category" href="https://www.softwaresuggest.com/telemarketing-software" target="_blank" rel="noopener">Telemarketing Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Cloud Telephony Software"> <a class="specification_category" href="https://www.softwaresuggest.com/cloud-telephony-software" target="_blank" rel="noopener">Cloud Telephony Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <input type="hidden" class="ga_spe_ot_cat_name" value="Telecommunication Software"> <a class="specification_category" href="https://www.softwaresuggest.com/telecommunication-software" target="_blank" rel="noopener">Telecommunication Software</a> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Integrations :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <ul class="d-flex align-items-center specification_ul"> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/acgil-crm">ACGIL CRM</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> <!-- specification section::END --> <!-- comparison section::START --> <div id="comparison" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) Comparisons</h2> <p class="newdesign_title_sub_desc">Compare Freshdesk Contact Center (formerly Freshcaller) with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.</p> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-mitel" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561718316146_b_80.png" alt="Mitel logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Mitel">Mitel</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-vitel-global" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561700170538_b_66.png" alt="Vitel Global logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Vitel Global">Vitel Global</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-cloudtalk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1683038761_img-g2-companyavatar.png" alt="CloudTalk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="CloudTalk">CloudTalk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/ecosmob-pbx-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1424874634_CosmoPBX.PNG" alt="ecosmob pbx logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="ecosmob pbx">ecosmob pbx</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-cube-acr" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1669018479_Cube_Call_Recorder_-_logo.png" alt="Cube ACR logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Cube ACR">Cube ACR</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-superfone-business-number" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1659184273_1024_(3).png" alt="Superfone Business Number logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Superfone Business Number">Superfone Business Number</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-dialerhq" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1674823504_DialerHQ logo.png" alt="DialerHQ logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="DialerHQ">DialerHQ</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/ringcentral-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1513767532_Ringcentral-logo.png" alt="RingCentral logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="RingCentral">RingCentral</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/boundz-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1596019313_waybeo logo.png" alt="Boundz logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Boundz">Boundz</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-aheeva" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1611747598_Aheeva logo.png" alt="Aheeva logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Aheeva">Aheeva</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-google-voice" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1551076208_Google Voice logo.png" alt="Google Voice logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Google Voice">Google Voice</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/interdialog-uccs-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1663662771_dialog.png" alt="InterDialog UCCS logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="InterDialog UCCS">InterDialog UCCS</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/genesys-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1473833044_gene_logo (1).png" alt="Genesys logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Genesys">Genesys</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/sipgate-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1507118540_sipgate-logo.png" alt="sipgate logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="sipgate">sipgate</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-krispcall" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/krispcall-20241016140505.png" alt="KrispCall logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="KrispCall">KrispCall</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-novelvox" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1578388212_NV.png" alt="NovelVox Agent Desktop logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="NovelVox Agent Desktop">NovelVox Agent Desktop</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-bonvoice" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1677248780_291023464_559613552528766_109609714112025083_n_(2).jpg" alt="Bonvoice logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Bonvoice">Bonvoice</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/callhippo-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1611575207_Callhippo logo.png" alt="CallHippo logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="CallHippo">CallHippo</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-line2" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1551077138_Line2 logo.png" alt="Line2 logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Line2">Line2</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshcaller-vs-zadarma" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/zadarma-20231115193656.png" alt="Zadarma logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zadarma">Zadarma</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/nextiva-vs-freshcaller" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1630477626_Freshdesk Contact Center.png" alt="Freshdesk Contact Center (formerly Freshcaller) logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk Contact Center (formerly Freshcaller)">Freshdesk Contact Center (formerly Freshcaller)</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1536667659_Nextiva-logo.png" alt="Nextiva logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Nextiva">Nextiva</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-12 col-md-12 col-sm-12 col-12 d-flex"> <span class="extra_soft_compare_show_more_btn"> <span class="view_more_less">View more</span> Freshdesk Contact Center (formerly Freshcaller) comparisons <span class="keyboard_arrow_down"></span> <span class="keyboard_arrow_up"></span> </span> </div> </div> </div> <!-- comparison section::END --> <div class="row"> <div class="col-xs-12 col-sm-12 col-xl-9 listing-part-col"> <!-- description section::START --> <div id="description" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) Description</h2> <p class="newdesign_title_sub_desc">Here's the comprehensive description of Freshdesk Contact Center (formerly Freshcaller). Gain a brief understanding of its unique features and exceptional benefits.</p> </div> <div class="col-12"> <div class="software_discription section_bg_prof below_main_section_bg "> <div class="soft_desc_main"> <div id="description_tab_1" class="custom_tab_panel active_tab_panel"> <p style="text-align:justify"><strong>Why Freshdesk Contact Center (formerly Freshcaller)??</strong></p> <p style="text-align:justify"><strong>&nbsp;Absolutely Zero Hardware</strong>&nbsp;- Zero amount needs to be spent on purchasing hardware for your call center&nbsp;</p> <p style="text-align:justify"><strong>Absurdly Easy Setup -&nbsp;</strong>No installations necessary to set up and launch your call center</p> <p style="text-align:justify"><strong>Astonishingly Affordable Software -&nbsp;</strong>Start with a $0 agent fee plan to launch your call center</p> <p style="text-align:justify"><strong>What makes us unique?</strong></p> <p style="text-align:justify"><strong>Refreshing User Experience</strong>&nbsp;- An intuitive user interface helps you and your agents to&nbsp;operate and launch your call center with zero training. It is that simple.</p> <p style="text-align:justify"><strong>Pay-as-you-grow plan</strong>&nbsp;- You can start using Freshdesk Contact Center (formerly Freshcaller) with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshdesk Contact Center (formerly Freshcaller) is ideal to get started.</p> <p style="text-align:justify"><strong>Freshdesk Contact Center (formerly Freshcaller)?: your favorite call center software</strong></p> <p style="text-align:justify">Freshdesk Contact Center (formerly Freshcaller) is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshdesk Contact Center (formerly Freshcaller) enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Freshdesk Contact Center (formerly Freshcaller) by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers.&nbsp;Freshdesk Contact Center (formerly Freshcaller) provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.</p> </div> </div> <div class="mobile_view_desc_show" style="display: none;"> <div class="d-flex align-items-center"> Read More <div class="keyboard_arrow_down"></div> </div> </div> <div class="mobile_view_desc_hide" style="display: none;"> <div class="d-flex align-items-center"> Read Less <div class="keyboard_arrow_up"></div> </div> </div> </div> </div> </div> </div> <!-- description section::END --> <!-- People who viewed section::START --> <div class="append_ppl_viewed"></div> <!-- People who viewed section::END --> <!-- start: resources section --> <div id="resources" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) Resources</h2> </div> <div class="col-12"> <div class="section_bg_prof resources_tab_main below_main_section_bg"> <div class="resources_nav_outer_div"> <div class="custom_tab_list"> <a href="#resources_tab_videos" data-tab="resources_tab_videos" class="resources_tab ripple_btn active_tab">Videos</a> </div> <span id="resources_prev_nav" class="resources_left_arrow" style="display: none;"></span> <span id="resources_next_nav" class="resources_right_arrow" style="display: none;"></span> </div> <div class="resources_content_main_div"> <div id="resources_tab_videos" class="custom_tab_panel active_tab_panel"> <!-- video section::START --> <div id="videos_section"> <div class="row section_main"> <div class="col-12"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <iframe data-src="https://www.youtube.com/embed/l6W9KjUOgJo" loading="lazy" class="lazyload" title="Freshdesk Contact Center (formerly Freshcaller) Video"></iframe> </div> </div> </div> </div> </div> </div> </div> </div> </div> <!-- end: resources section --> <!-- user review section::START --> <div id="user-reviews" class="prof_page_section user_review_section_main_div"> <div class="row section_main"> <div class="ga_track_soft_list col-12 d-flex align-items-center justify-content-between section_title section_title_with_btn"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <h2 class="noreview_title">Freshdesk Contact Center (formerly Freshcaller) Reviews (0)</h2> <span class="ga_track_overall_ask_q d-flex align-items-center justify-content-center ajax_load_popup_form ask_q_button_prof noreview_ask_q_btn">Ask a Question</span> </div> <div class="col-12"> <div class="below_main_section_bg"> <div class="d-flex align-items-center flex-column noreview_div"> <p>No reviews yet. Rate this app or be the first to review.</p> <a class="wr_cursor" href="https://www.softwaresuggest.com/freshcaller/write-review" target="_blank" rel="noopener nofollow">Write a Review</a> </div> </div> </div> </div> </div> <!-- user review section::END --> <!-- alternatives section::START --> <div id="alternatives" class="software_section_main"> <div class="row section_main"> <div class="col-md-12 section_title"> <h2>Alternatives of Freshdesk Contact Center (formerly Freshcaller)</h2> <p class="newdesign_title_sub_desc">Explore alternative software options that can fulfill similar requirements as Freshdesk Contact Center (formerly Freshcaller). Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.</p> </div> <div class="col-12"> <div class="alt_soft_append row soft_list_row"> <!-- // alternatives data will append here --> </div> </div> <div class="col-md-12 d-flex justify-content-center"> <div class="ga_track_soft_list d-flex align-items-center justify-content-end more_alt_btn_main"> <input type="hidden" class="ga_soft_name" value="Freshdesk Contact Center (formerly Freshcaller)"> <a href="https://www.softwaresuggest.com/freshcaller/alternatives" target="_blank" rel="noopener" class="ga_track_alt_more_btn more_alt_btn">More Freshdesk Contact Center (formerly Freshcaller) Alternatives</a> </div> </div> </div> </div> <!-- alternatives section::END --> <!-- FAQ section::START --> <div id="faqs" class="new_design_faq_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Contact Center (formerly Freshcaller) FAQs</h2> </div> <div class="col-12"> <div class="below_main_section_bg"> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main activefaq"> <div class="d-flex align-items-center"><h3 class="faq_questions">How much does Freshdesk Contact Center (formerly Freshcaller) cost?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" style="display:block;"><p>The starting price of Freshdesk Contact Center (formerly Freshcaller) is $ 0/21 Days. It has different pricing plans:</p><ol><li>Sprout : $ 0/21 Days</li><li>Blossom : $ 15/Agent/Month (Billed Annually)</li><li>Garden : $ 29/Agent/Month (Billed Annually)</li><li>Estate : $ 45/Agent/Month (Billed Annually)</li><li>Forest : $ 69/Agent/Month (Billed Annually)</li></ol><p>Freshdesk Contact Center (formerly Freshcaller) also provides a free trial to users.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What apps do Freshdesk Contact Center (formerly Freshcaller) integrate with?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk Contact Center (formerly Freshcaller) integrates with various apps:</p><ul><li>Freshdesk</li><li>Freshsales</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What are the top 5 features for Freshdesk Contact Center (formerly Freshcaller)?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The top 5 features for Freshdesk Contact Center (formerly Freshcaller) are:</p><ul><li>Call Center</li><li>IVR and Dial Groups</li><li>Call Routing</li><li>Call Recording</li><li>Call Logs</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What platforms does Freshdesk Contact Center (formerly Freshcaller) support?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk Contact Center (formerly Freshcaller) supports a variety of platforms including Android and IOS.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What types of businesses does Freshdesk Contact Center (formerly Freshcaller) serve?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk Contact Center (formerly Freshcaller) serves a wide range of businesses, including but not limited to Startups, SMBs & Enterprises.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">How is Freshdesk Contact Center (formerly Freshcaller) commonly used?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk Contact Center (formerly Freshcaller) is commonly used for various purposes, such as Call Recording, Digital Voice Logging, Call Tracking and more.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">Who are the primary competitors of Freshdesk Contact Center (formerly Freshcaller)?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The three major competitors of Freshdesk Contact Center (formerly Freshcaller) are Skype, Talkdesk and Aircall. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.</p></div> </div> </div> </div> </div> </div> <!-- FAQ section::END --> </div> <div class="col-xs-12 col-sm-12 col-xl-3 sidebar_cell_profile sidebar-part-col"> <!-- request callback sidebar::START --> <!-- request callback sidebar::END --> <!-- most popular software sidebar::START --> <div class="most_popular_software_sidebar_div sidebar_content_main_div"> <div class="row most_popular_software_main"> <div class="col-xs-12 col-sm-12 col-xl-12"> <h3 class="most_popular_title">Most Popular Software</h3> </div> <div class="col-xs-12 col-sm-6 col-xl-12 d-flex align-items-center most_p_software_main"> <a href="https://ppctrack.softwaresuggest.com/cloudtalk-aff" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="d-flex align-items-center justify-content-center mp_software_icon wr_cursor"> <img width="40" height="40" class="lazyload" 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href="https://ppctrack.softwaresuggest.com/callhippohome" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="d-flex align-items-center justify-content-center mp_software_icon wr_cursor"> <img width="40" height="40" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1611575207_Callhippo logo.png" alt="CallHippo logo"> </a> <div class="most_p_name_star"> <a href="https://ppctrack.softwaresuggest.com/callhippohome" data-comp-id="9028" rel="sponsored nofollow noopener" target="_blank" class="most_p_name wr_cursor">CallHippo</a> <a class="d-flex star_rate_icon most_popular_star" href="https://www.softwaresuggest.com/callhippo#user-reviews" target="_blank" rel="noopener"> <span class="d-flex align-items-center most_popu_green_rating"><span class="feature_card_star"></span>4.8</span> <span class="rating_count">(71 reviews) </span> </a> </div> </div> <div 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element.remove(); } document.querySelector(".prof_mob_or_desk").value = "desktop"; } } var window_width = window.matchMedia("(max-width: 1080px)"); document.addEventListener("DOMContentLoaded", function(event) { getResolution(window_width); }); window_width.addListener(getResolution); </script> </main> <div class="fullpage_loader" style="position: fixed; top: 0px; right: 0px; height: 100%; width: 100%; z-index: 9; background-color: rgba(255, 255, 255, 0.71); display: flex; align-items: center; justify-content: center;display:none;"><span class="ajax_loader_img" style="width: 40px;height: 40px;background-size: contain;background-image: url(/assets2/mobile_view/img/ajax-loader.svg);"></span></div> <input type="hidden" class="utm_source" value=""> <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/custom-tooltip.css"> <link rel="preload" href="https://www.softwaresuggest.com/assets2/componentwise/intl-tel-input.css" as="style" /> <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/footer/ss_footer.css?v=17.29"> <link rel="preload" href="https://www.softwaresuggest.com/assets2/componentwise/js/newstructure_script.js?v=17.29" as="script"> <link rel="preload" href="https://www.softwaresuggest.com/assets2/componentwise/header/ss_header.js?v=17.29" as="script"> <script> var desk_css_load = false; //document.onscroll = function(){ addEventListener('mousemove', (event) => { if (desk_css_load === false) { LoadcssAfter(); desk_css_load = true; } }); document.ontouchstart = function(){ if (desk_css_load === false) { LoadcssAfter(); desk_css_load = true; } }; document.addEventListener('scroll', function(e) { if (desk_css_load === false) { LoadcssAfter(); desk_css_load = true; } }); document.addEventListener('click', function(e) { if (desk_css_load === false) { LoadcssAfter(); desk_css_load = true; } }); function LoadcssAfter() { loadCss('https://www.softwaresuggest.com/assets2/componentwise/footer/ss_footer.css?v=17.29'); loadCss('https://www.softwaresuggest.com/assets2/componentwise/buyersguide/bguide_table_new.css?v=17.29'); } document.addEventListener("DOMContentLoaded", function(event) { // to load css after domcontent loaded loadCss('https://www.softwaresuggest.com/assets2/componentwise/intl-tel-input.css'); // to load js after dom content loaded loadScripts([ 'https://www.softwaresuggest.com/assets2/componentwise/js/newstructure_script.js?v=17.29', 'https://www.softwaresuggest.com/assets2/componentwise/js/profilepage/profile.js?v=17.29', // js for all ga event 'https://cdn-cookieyes.com/client_data/bfaf8f1bbd6087284be4841a/script.js', 'https://www.softwaresuggest.com/assets2/componentwise/header/ss_header.js?v=17.29', 'https://www.softwaresuggest.com/assets2/js/custom/ga_event.js?v=17.29' ],function(){ var _ouibounce = ouibounce(document.getElementById('ouibounce-modal'), { aggressive: true, timer: 0, cookieExpire:1, callback: function() { if (1){ current_popup = 'ouibounce-modal'; current_popup_source = 'ExitIntent'; $('#'+current_popup).hide(); toggle_popup(); ajax_load_popup_form(); ga_track_exit_intent_trigger(); } } }); }); }); function ss_redirection(url, blank) { if (blank == '' || !blank) { window.location.href = url; } else { window.open(url); } } var ados; window.onload = (event) => { setTimeout(function(){ loadScripts([ '//www.googletagservices.com/tag/js/gpt.js', ],function(){ googletag.cmd.push(function(){ googletag.defineSlot("/58135396/Softdetail_Leaderboard_Bottom_728x90",[728,90],"div-gpt-ad-1511522233525-0").addService(googletag.pubads()); googletag.defineSlot("/58135396/Leaderboard_SoftDetail_Top_728x90",[728,90],"div-gpt-ad-1511522233525-1").addService(googletag.pubads()); googletag.defineSlot("/58135396/Softdetail_Square_RighSide_300x250",[300,250],"div-gpt-ad-1511522233525-2").addService(googletag.pubads()); googletag.defineSlot("/58135396/Software_Detail_300x600",[300,600],"div-gpt-ad-1511522233525-3").addService(googletag.pubads()); googletag.defineSlot('/58135396/SS_ads_banners', [728, 90], 'div-gpt-ad-1538650212016-0').addService(googletag.pubads()); googletag.pubads().setTargeting("pageid","call-center-software"); googletag.pubads().collapseEmptyDivs(); googletag.pubads().enableSyncRendering(); googletag.enableServices() }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-0'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-1'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-2'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-3'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1538650212016-0'); }); }); (function(b,m,h,a,g){b[a]=b[a]||[];b[a].push({"gtm.start":new Date().getTime(),event:"gtm.js"});var k=m.getElementsByTagName(h)[0],e=m.createElement(h),c=a!="dataLayer"?"&l="+a:"";e.async=true;e.src="https://www.googletagmanager.com/gtm.js?id="+g+c;k.parentNode.insertBefore(e,k)})(window,document,"script","dataLayer","GTM-WQDBJVZ"); }, 5000); } //CTA button update on mobile view for accounting category const currentCountryIp = document.getElementById("currentip").value; if(currentCountryIp == "IN") { function isMobileView() { return window.innerWidth <= 767; } function modifyFreeDemoButtons() { const freeDemoButtons = document.querySelectorAll('.connect_now'); const freeTrialButtons = document.querySelectorAll('.onclick_free_trial_free_demo'); const categoryId = document.querySelector('.categoryid').value; freeDemoButtons.forEach(function(freeDemoButton) { if (isMobileView() && categoryId == 1) { freeDemoButton.textContent = "Connect Now"; freeDemoButton.classList.remove('popup_new_free', 'ajax_form_accordion', 'alternatives_req_demo', 'ajax_load_popup_form'); freeDemoButton.removeAttribute('onclick'); freeDemoButton.addEventListener('click', function (e) { e.preventDefault(); //temporary testing mobile no. window.location.href = 'tel:+917969299429'; }); } }); freeTrialButtons.forEach(function (freeTrialButton) { if (isMobileView() && categoryId == 1) { freeTrialButton.classList.add('ga_track_nrd_rd', 'popup_new_free', 'ajax_form_accordion', 'free_trial_btn'); } }); } modifyFreeDemoButtons(); window.addEventListener('resize', modifyFreeDemoButtons); const observer = new MutationObserver(function(mutationsList, observer) { modifyFreeDemoButtons(); }); const targetNodes = document.querySelectorAll(".software_list_append, .listing_main_tabcontent"); const config = { childList: true, subtree: true }; targetNodes.forEach(function(targetNode) { observer.observe(targetNode, config); }); } //end CTA button mobile view fuctionality </script> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-QFQDQLYLZD"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-QFQDQLYLZD'); gtag('set', 'content_group', 'Software Profile Page'); </script> <!-- Google tag (gtag.js) :: End --> <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8e722e8e9cf58980',t:'MTczMjM3NTYzMS4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

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