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Equal Employment Opportunity and Civil Rights Information | HRSA
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</nav> </header> <main id="main-content" tabindex="-1" class="usa-section main-content main-content--no-sidebars"> <div class="grid-container"> <div class="grid-row grid-gap"> <div class="grid-col-12"> <div class="region region-breadcrumb"> <div id="block-hrsa-breadcrumbs" class="settings-tray-editable block block--provider-system block--id-system-breadcrumb-block" data-drupal-settingstray="editable"> <div class="block__content"> <span id="system-breadcrumb" class="visually-hidden">Breadcrumb</span> <ol class="add-list-reset uswds-breadcrumbs uswds-horizontal-list"> <li> <a href="/">Home</a> </li> <li> <a href="/about">About HRSA</a> </li> <li> Equal Employment Opportunity and Civil Rights Information </li> </ol> </div> </div> <div id="block-uswds-hrsa-custom-hrsatranslatednodes" class="settings-tray-editable block block--provider-uswds-hrsa-module block--id-hrsa-translated-nodes" data-drupal-settingstray="editable"> <div class="block__content"> </div> </div> </div> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> <div class="grid-row grid-gap"> <div class="tablet:grid-col-12 usa-prose"> <div class="region region-content"> <div id="block-hrsa-page-title" class="block block--provider-core block--id-page-title-block"> <div class="block__content"> <h1 class="uswds-page-title page-title"><span class="field field--name-title field--type-string field--label-hidden">Equal Employment Opportunity and Civil Rights Information</span> </h1> </div> </div> <div id="block-hrsa-content" class="block block--provider-system block--id-system-main-block"> <div class="block__content"> <article class="node node--type-hrsa-basic-page node--display-mode-full"> <div class="node__content"> <div class="field margin-bottom-0 field--name-body field--type-text-with-summary field--label-hidden"> <div class="field__item"> <h3 id="complaint-process">Equal Employment Opportunity (EEO) Complaint Process</h3><p>HRSA employees, former employees, and job applicants who believe they have been subjected to unlawful discrimination based on race, color, sex, pregnancy, gender identity, sexual orientation, sexual stereotyping, religion, national origin, age, disability (physical and mental), genetic information, and retaliation for opposing discriminatory practices or participating in the discrimination complaint process, have the right to <a href="/about/organization/bureaus/ocrdi/eeo-complaint-process">file an EEO complaint</a>.</p><p>The EEO Complaint Process is governed by Federal Civil Rights laws, <a href="https://www.govinfo.gov/content/pkg/CFR-2019-title29-vol4/xml/CFR-2019-title29-vol4-part1614.xml">Equal Employment Opportunity Commission (EEOC) regulations</a> <span class="file-size-type file-size-type-xml" aria-label="File Type and Size">(XML - 185 KB)</span>, <a href="https://www.eeoc.gov/federal-sector/management-directive/management-directive-110">EEOC Management Directive 110</a>, and <a href="/eeo/policies-reports-resources/no-fear-act">HRSA policies</a> and procedures. </p><p>OCRDI also provides <a href="https://www.eeoc.gov/federal-sector/federal-sector-alternative-dispute-resolution-fact-sheet">Alternative Dispute Resolution (ADR)</a> services. ADR is an alternative to the traditional EEO complaint process and is used to resolve disputes. </p><p>To learn more, visit <a href="/about/organization/bureaus/ocrdi/eeo-complaint-process">HRSA’s EEO Complaint Process</a>, or if you have questions, email us at <a href="mailto:eeocomplaints@hrsa.gov">eeocomplaints@hrsa.gov</a>.</p><h3 id="reasonable-accommodations">Reasonable accommodations (RA)</h3><p>HRSA is committed to providing reasonable accommodations (RA) to <a href="/eeo/disabilities/employment-resources">applicants and employees with disabilities</a> to ensure that individuals with disabilities have full access to equal employment opportunities. The RA program at HRSA is governed by the <a href="https://www.ada.gov/cguide.htm#anchor62335">Rehabilitation Act of 1973</a> and the<a href="https://www.ada.gov/pubs/adastatute08.htm"> Americans with Disabilities Act of 1990 (and amendments)</a>.</p><p>To request an RA, email <a href="mailto:RA-Request@hrsa.gov">RA-Request@hrsa.gov</a>. For more information regarding HRSA’s RA program, see <a href="/sites/default/files/hrsa/eeo/ra-manual.pdf">HRSA Policy on Reasonable Accommodation</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 278 KB)</span>.</p><h3 id="civil-rights">Civil rights information for HRSA recipients</h3><p>HRSA recipients have an obligation to comply with federal civil rights laws that promote accessibility to healthcare and prohibit discrimination based on race, color, national origin, disability, age, sex (including sexual orientation and gender identity), and religion.</p><p>In order to assist HRSA recipients in meeting their civil rights obligations, HRSA offers a broad range of services including technical assistance, individual consultations, trainings, and plain language informational materials.</p><p>In particular, HRSA works with recipients to help them understand how to comply with federal civil rights laws by making their programs accessible to:</p><ul><li><a href="#accordion-1254">Limited English proficient (LEP) individuals</a></li><li><a href="#accordion-1256">Individuals with disabilities</a></li><li><a href="#accordion-1875">Older Adults</a></li></ul><p>HRSA provides technical assistance on an ad-hoc basis in response to inquiries and emerging civil rights topics. If you would like to submit an inquiry, contact: <a href="mailto:HRSACivilRights@hrsa.gov">HRSACivilRights@hrsa.gov</a>.</p> </div> </div> <div class="field field--name-field-hrsa-row-content field--type-entity-reference-revisions field--label-hidden"> <div class="field__items"> <div class="paragraph paragraph--type--hrsa-accordion"> <div class="usa-accordion"> <div data-parent-paragraph="1258" class="field field--name-field-hrsa-paragraphs field--type-entity-reference-revisions field--label-hidden"> <div class="field__items"> <div class="field__item"> <h2 class="usa-accordion__heading" id="accordion-1559"> <button class="usa-accordion__button" aria-expanded="false" aria-controls="paragraph-accordion-content1559"> Non-discrimination legal requirements for HHS/HRSA recipients of federal financial assistance </button> </h2> <div id="paragraph-accordion-content1559" class="usa-accordion__content" hidden> <p>Should you successfully compete for an award, recipients of federal financial assistance (FFA) from HHS must administer their programs in compliance with federal civil rights laws that prohibit discrimination on the basis of race, color, national origin, disability, age and, in some circumstances, religion, conscience, and sex (including gender identity, sexual orientation, and pregnancy). This includes ensuring programs are accessible to persons with limited English proficiency and persons with disabilities. The HHS Office for Civil Rights provides guidance on complying with civil rights laws enforced by HHS.</p><p>See <a href="https://www.hhs.gov/civil-rights/for-providers/provider-obligations/index.html">Providers of Health Care and Social Services</a> and <a href="https://www.hhs.gov/civil-rights/for-individuals/nondiscrimination/index.html">HHS Nondiscrimination Notice</a>.</p><ul><li>Recipients of FFA must ensure that their programs are accessible to persons with limited English proficiency. For guidance on meeting your legal obligation to take reasonable steps to ensure meaningful access to your programs or activities by limited English proficient individuals. See <a href="https://www.hhs.gov/civil-rights/for-individuals/special-topics/limited-english-proficiency/fact-sheet-guidance/index.html">Fact Sheet on the Revised HHS LEP Guidance</a> and <a href="https://www.lep.gov/">Limited English Proficiency</a>.</li><li>For information on your specific legal obligations for serving qualified individuals with disabilities, including reasonable modifications and making services accessible to them, see <a href="http://www.hhs.gov/ocr/civilrights/understanding/disability/index.html">Discrimination on the Basis of Disability</a>.</li><li>HHS-funded health and education programs must be administered in an environment free of sexual harassment, see <a href="https://www.hhs.gov/civil-rights/for-individuals/sex-discrimination/index.html">Discrimination on the Basis of Sex</a>.</li><li>For guidance on administering your program in compliance with applicable federal religious nondiscrimination laws and applicable federal conscience protection and associated anti-discrimination laws, see <a href="https://www.hhs.gov/conscience/conscience-protections/index.html">Conscience Protections for Health Care Providers</a> and <a href="https://www.hhs.gov/conscience/religious-freedom/index.html">Religious Freedom</a>.</li></ul> </div> </div> <div class="field__item"> <h2 class="usa-accordion__heading" id="accordion-1254"> <button class="usa-accordion__button" aria-expanded="false" aria-controls="paragraph-accordion-content1254"> What is language access? </button> </h2> <div id="paragraph-accordion-content1254" class="usa-accordion__content" hidden> <p>All recipients of federal financial assistance are required to take reasonable steps to ensure meaningful access to their programs and activities by limited English proficient (LEP) persons.<br>Language access is achieved when LEP individuals can communicate effectively with program staff and participate in HRSA’s administered and funded programs and activities.</p><p>LEP individuals are people who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English. These individuals may need language assistance services, such as oral interpretation or written translation, to meaningfully access your programs and activities.</p><p>Federal laws applicable to language access include <a href="https://www.govinfo.gov/content/pkg/USCODE-2008-title42/html/USCODE-2008-title42-chap21-subchapV.htm">Title VI of the Civil Rights of 1964</a>, <a href="https://www.hhs.gov/civil-rights/for-individuals/section-1557/index.html">Section 1557 of the Affordable Care Act</a>, and <a href="https://www.justice.gov/sites/default/files/crt/legacy/2010/12/14/eolep.pdf">Executive Order 13166</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 255 KB)</span>, which prohibit discrimination on the basis of race, color, or national origin.</p><h3>Resources & guidance</h3><h4>Technical assistance materials</h4><ul><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/free-language-access-healthcare-resources-chart-07182023.pdf">Free Resources to Promote Language Access in Healthcare</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 148 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/language-access-plan-worksheet.pdf">Language Access Plan Worksheet</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 154 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/written-translation-vital-documents.pdf">Written Translation of Vital Documents TA</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 138 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/federal-lep-data-resources.pdf">Federal LEP Data TA</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 161 KB)</span></li></ul><h4>Federal guidance and resources</h4><ul><li><a href="https://www.lep.gov/">U.S. Department of Justice LEP Website: LEP Information and Guidance</a></li><li><a href="https://www.hhs.gov/civil-rights/for-individuals/special-topics/limited-english-proficiency/guidance-federal-financial-assistance-recipients-title-vi/index.html">HHS OCR: LEP Guidance for Federal Financial Assistance Recipients</a></li></ul> </div> </div> <div class="field__item"> <h2 class="usa-accordion__heading" id="accordion-1256"> <button class="usa-accordion__button" aria-expanded="false" aria-controls="paragraph-accordion-content1256"> What is disability access? </button> </h2> <div id="paragraph-accordion-content1256" class="usa-accordion__content" hidden> <p>Federal civil rights law prohibits discrimination on the basis of disability and requires federal financial aid recipients to ensure that their programs, activities and services are accessible to and readily usable by individuals with disabilities.</p><p>Disability access is achieved when individuals with disabilities can equally and meaningfully participate in HRSA’s administered and funded programs and activities.</p><p>Under federal law, a person with a disability is defined as a person with a physical or mental impairment that substantially limits one or more major life activities. This includes:</p><ul><li>People who have a record of such an impairment, even if they do not currently have a disability, and</li><li>People who do not have a disability but are regarded as having a disability.</li></ul><p>Federal laws applicable to disability access include <a href="http://www.govinfo.gov/content/pkg/USCODE-2010-title29/pdf/USCODE-2010-title29-chap16-subchapV-sec794.pdf">Section 504 of the Rehabilitation Act</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 218 KB)</span>, the <a href="https://www.ada.gov/pubs/adastatute08.htm">Americans with Disabilities Act</a>, and <a href="https://www.hhs.gov/civil-rights/for-individuals/section-1557/index.html">Section 1557 of the Affordable Care Act</a>.</p><h3>Resources & guidance</h3><h4>Technical assistance materials</h4><ul><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/free-disability-access-healthcare-resources-chart-07182023.pdf">Free Resources to Promote Disability Access in Healthcare</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 164 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/disability-access-plan-worksheet.pdf">Disability Access Plan Worksheet</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 212 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/effective-communication-ta.pdf">Effective Communication TA</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 90 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/vri-ta.pdf">Video Remote Interpreting (VRI) TA</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 83 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/service-animals-fast-facts-hrsa.pdf">Service Animals TA for Recipients</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 125 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/know-your-rights-service-animals.pdf">Service Animals: Know Your Rights (for Individuals)</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 114 KB)</span></li><li><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/fundamental-alteration.pdf">Fundamental Alteration</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 132 KB)</span></li></ul><h4>Federal guidance and resources</h4><ul><li><a href="https://www.hhs.gov/civil-rights/for-individuals/disability/index.html">HHS OCR: Disability Discrimination</a></li><li><a href="https://www.ada.gov/">ADA.gov: Disability Discrimination Information and Guidance</a></li><li><a href="https://adata.org/">ADA National Network: Guidance and Training on Implementing the ADA</a></li></ul> </div> </div> <div class="field__item"> <h2 class="usa-accordion__heading" id="accordion-1875"> <button class="usa-accordion__button" aria-expanded="false" aria-controls="paragraph-accordion-content1875"> What is age discrimination in healthcare? </button> </h2> <div id="paragraph-accordion-content1875" class="usa-accordion__content" hidden> <p><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ecfr.gov%2Fcurrent%2Ftitle-45%2Fsubtitle-A%2Fsubchapter-A%2Fpart-90%3Ftoc%3D1&data=05%7C01%7CRHendricks%40hrsa.gov%7C10438ff4be1c4076c0ab08daf4e6f312%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638091570119628627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=s%2F3ieoyzcUKxgtL%2B01jOt5BWJziKYY0SwDp9GF0kOLE%3D&reserved=0">The Age Discrimination Act</a> prohibits HRSA-funded programs from discriminating against individuals based on age. In other words, HRSA-funded programs may not <strong>exclude</strong>, <strong>limit</strong>, or <strong>deny</strong> services to an individual based on their age with limited exceptions. The Age Discrimination Act does not cover <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fstatutes%2Fage-discrimination-employment-act-1967&data=05%7C01%7CRHendricks%40hrsa.gov%7C10438ff4be1c4076c0ab08daf4e6f312%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C638091570119628627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=BL1L%2B10G4LJszHpHmyDILFNJwZrOf8HJzx2%2BVJO%2B5Ds%3D&reserved=0">employment</a>.</p><h3>Resources & guidance</h3><h4>Technical assistance materials</h4><p><a href="/about/organization/bureaus/ocrdi/age-discrimination-in-healthcare" data-entity-type="node" data-entity-uuid="e9899231-4ae1-4c4e-a86d-5655c33f28d8" data-entity-substitution="canonical">Age Discrimination in Healthcare TA </a> </p> </div> </div> <div class="field__item"> <h2 class="usa-accordion__heading" id="accordion-1257"> <button class="usa-accordion__button" aria-expanded="false" aria-controls="paragraph-accordion-content1257"> Additional civil rights resources </button> </h2> <div id="paragraph-accordion-content1257" class="usa-accordion__content" hidden> <p><strong>Discrimination on the basis of sex:</strong></p><ul><li><a href="https://www.hhs.gov/civil-rights/for-individuals/sex-discrimination/index.html">HHS OCR: Sex Discrimination</a></li><li><a href="https://www.hhs.gov/civil-rights/for-individuals/sex-discrimination/title-ix-education-amendments/index.html">HHS OCR: Sex Discrimination —Title IX Education Amendments</a></li><li><a href="https://www.hhs.gov/civil-rights/for-individuals/special-topics/harassment/index.html">HHS OCR: Sex Discrimination — Sex Based Harassment</a></li></ul><p><strong>Emergency preparedness:</strong></p><ul><li><a href="https://www.phe.gov/Preparedness/planning/abc/Pages/default.aspx">HHS ASPR: Emergency Preparedness Planning</a></li><li><a href="https://www.hhs.gov/civil-rights/for-individuals/special-topics/emergency-preparedness/index.html">HHS OCR: Emergency Preparedness</a></li><li><a href="https://www.hhs.gov/civil-rights/for-providers/civil-rights-covid19/index.html">HHS OCR: Civil Rights & COVID-19</a></li></ul> </div> </div> </div> </div> </div> </div> <div class="field paragraph paragraph--type--hrsa-body paragraph--view-mode--default"> <h2>File a civil rights complaint</h2><p>If you believe that you have suffered unfair treatment or discrimination because of your race, color, national origin (including language access), disability, age, or religion by an HHS program, or an entity which receives financial assistance from HHS, you may file a complaint with the HHS Office for Civil Rights (OCR). For more information on the laws that OCR enforces and how to file a complaint, please go to <a href="https://www.hhs.gov/ocr/complaints/index.html">Filing with OCR</a> or email <a href="mailto:OCRComplaint@hhs.gov">OCRComplaint@hhs.gov</a>.</p><p><a href="/sites/default/files/hrsa/about/organization/bureaus/ocrdi/civil-rights-resources.pdf">Civil Rights Enforcement and Discrimination Resources</a> <span class="file-size-type file-size-type-pdf" aria-label="File Type and Size">(PDF - 79 KB)</span></p><h2>Contact us</h2><p>Health Resources and Services Administration<br>5600 Fishers Lane<br>Rockville, Maryland 20857</p><p><strong>Phone:</strong> <a href="tel:301-443-5636">301-443-5636</a><br><strong>Fax:</strong> <a href="fax:301-443-7898">301-443-7898</a><br><strong>Email:</strong> <a href="mailto:OCRDI@hrsa.gov">OCRDI@hrsa.gov</a></p> </div> <div class="paragraph paragraph--type--hrsa-featured-content-boxes paragraph--type--featured-content-boxes has-bg-color 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resources</h3><ul><li><a href="/eeo/policies-reports-resources/no-fear-act">HRSA EEO Policies and Reports</a></li><li><a href="/eeo/no-fear-act/data">No FEAR Act Data</a></li><li><a href="/eeo/no-fear-act/lawsandprotections">EEO Laws and Protections</a></li></ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-hrsa-date-last-reviewed field--type-datetime field--label-inline"> <div class="field__label">Date Last Reviewed:</div> <div class="field__item"> <time datetime="2025-01-22T12:00:00Z" class="datetime">January 2025</time> </div> </div> </div> </article> </div> </div> <div id="block-blockcontainingeveryfootnote" class="settings-tray-editable block block--provider-footnotes-all-block block--id-footnotes-all-block" data-drupal-settingstray="editable"> <div class="block__content"> <ul class="footnotes" id="footnotes_all_block"></ul> </div> </div> </div> </div> </div> </div> </main> <footer class="hrsa-footer" role="contentinfo"> <div 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