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Поддержка AirPods — официальная служба поддержки Apple
<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" lang="ru-RU" class="no-js"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover" /> <meta name="ac-gn-search-action" content="https://support.apple.com/kb/index" /> <meta name="ac-gn-search-input" content="q" /> <meta name="ac-gn-search-field[src]" content="globalnav_support" /> <meta name="ac-gn-search-field[type]" content="organic" /> <meta name="ac-gn-search-field[page]" content="search" /> <meta name="ac-gn-search-field[locale]" content="ru_RU" /> <title>Поддержка AirPods — официальная служба поддержки Apple</title> <meta name="keywords" content="AirPods, AirPods Pro, AirPods Max" /> <meta name="description" content="Узнайте, как настраивать, заряжать и использовать наушники AirPods, AirPods Pro или AirPods Max. Здесь можно найти все информационные разделы и ресурсы о наушниках AirPods, AirPods Pro и AirPods Max, а также контактную информацию." /> <meta name="analytics:s-pagename" content="acs::web::psp::airpods::landing (ru_RU)" /> <meta name="analytics:s-account" content="appleruglobal,applerusupport" /> <meta name="analytics:s-channel" content="www.ru.support" /> <meta name="analytics:s-pagetype" content="psp" /><link rel="canonical" href="https://support.apple.com/ru-ru/airpods"/> <link rel="alternate" href="https://support.apple.com/hu-hu/airpods" hreflang="hu-hu"/> <link rel="alternate" href="https://support.apple.com/it-it/airpods" hreflang="it-it"/> <link rel="alternate" href="https://support.apple.com/lt-lt/airpods" hreflang="lt-lt"/> <link rel="alternate" href="https://support.apple.com/uk-ua/airpods" hreflang="uk-ua"/> <link rel="alternate" href="https://support.apple.com/nl-be/airpods" hreflang="nl-be"/> <link rel="alternate" href="https://support.apple.com/fr-ch/airpods" 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type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">Поддержка наушников AirPods</h1></div> </div> </div> <div class="as-promo as-promo--3up as-center"> <div class="row small-justify-content-start justify-content-center"> <a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Find My AirPods" data-analytics-link-url="/ru-ru/HT207581" href="/ru-ru/HT207581"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/nav-icon-find-my_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Поиск AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Find the serial number" data-analytics-link-url="/ru-ru/HT209371" href="/ru-ru/HT209371"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/nav-icon-info_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Поиск серийного номера</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a><a class="columm as-promo-item large-3 medium-3 small-6" data-analytics-event="link.component_click" data-analytics-link-component_type="Promo" data-analytics-link-component_name="Identify your AirPods" data-analytics-link-url="/ru-ru/HT209580" href="/ru-ru/HT209580"><div class="as-promo-inner"> <img src="/content/dam/edam/applecare/images/en_US/psp_navicons/nav-icon-magnifying-glass_2x.svg" alt="" class="as-promo-image"><span class="icon-wrapper as-promo-link typography-body"> <span class="icon-copy" aria-label="">Определение модели наушников AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></span> </div></a></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Начало работы</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/ru_RU/psp_content/content-block-md-airpods-connect_2x.png" alt="" width="118" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up your AirPods or AirPods Pro">Настройка AirPods или AirPods Pro</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Узнайте, как подключить наушники AirPods или AirPods Pro к iPhone и изменить для них источник аудио.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use your iPhone to set up your AirPods" data-analytics-link-url="/ru-ru/HT207010" href="/ru-ru/HT207010"><span class="icon-copy" aria-label="">Использование iPhone для настройки наушников AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/ru_RU/psp_content/content-block-md-airpods-max-connect_2x.png" alt="" width="150" class="as-contentblock-image" height="150"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Set up your AirPods Max">Настройка AirPods Max</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Узнайте, как настроить наушники AirPods Max для использования с iPhone, iPad, компьютером Mac или другим устройством Bluetooth.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use with iPhone or iPad" data-analytics-link-url="/ru-ru/HT211883" href="/ru-ru/HT211883"><span class="icon-copy" aria-label="">Использование с iPhone или iPad</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use with Mac" data-analytics-link-url="/ru-ru/HT211887" href="/ru-ru/HT211887"><span class="icon-copy" aria-label="">Использование с Mac</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-sparkles_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods">Очистка AirPods</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Узнайте, как очистить наушники AirPods, зарядный футляр и вкладыши.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="See cleaning guidelines" data-analytics-link-url="/ru-ru/HT208729" href="/ru-ru/HT208729"><span class="icon-copy" aria-label="">Руководства по очистке</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-eartips_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find the best ear tip fit">Выбор оптимального размера вкладышей</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Подберите вкладыши подходящего размера для максимально качественного звучания и эффективного шумоподавления.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Take the Ear Tip Fit Test" data-analytics-link-url="/ru-ru/HT210633" href="/ru-ru/HT210633"><span class="icon-copy" aria-label="">Проверка прилегания к ушам</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Помощь по работе с AirPods</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-airpods-2nd-gen_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your left or right AirPod doesn’t play audio">Если левый или правый наушник AirPods не воспроизводит звук</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Выполните эти действия, если звук из наушника AirPods не слышен или слишком тихий.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn what to do" data-analytics-link-url="/ru-ru/HT209581" href="/ru-ru/HT209581"><span class="icon-copy" aria-label="">Узнайте, что делать</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-airpods-static_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods Pro make crackling or static sounds">Наушники AirPods Pro работают со звуковыми искажениями (щелчками или потрескиваниями)</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Здесь описаны несколько проверок, которые можно выполнить, если возникли проблемы с качеством звука.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Follow these steps" data-analytics-link-url="/ru-ru/HT211157" href="/ru-ru/HT211157"><span class="icon-copy" aria-label="">Необходимые действия</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-cant-charge_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won't charge">Если наушники AirPods не заряжаются</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Проверьте подключения и выполните эти действия, чтобы зарядить наушники AirPods.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn what to do" data-analytics-link-url="/ru-ru/HT209506" href="/ru-ru/HT209506"><span class="icon-copy" aria-label="">Узнайте, что делать</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-bluetooth-slash_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won't connect">Если наушники AirPods не подключаются</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Узнайте, что делать, если не удается подключить наушники к iPhone, iPad, iPod touch или компьютеру Mac.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Check your settings" data-analytics-link-url="/ru-ru/HT207974" href="/ru-ru/HT207974"><span class="icon-copy" aria-label="">Проверка настроек</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Ресурсы</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-user-guide_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="User Guide">Руководство пользователя</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Узнайте все о функциях и возможностях наушников AirPods.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Browse the guide" data-analytics-link-url="/ru-ru/guide/airpods/welcome/web" href="/ru-ru/guide/airpods/welcome/web"><span class="icon-copy" aria-label="">Просмотреть руководство</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp_content/content-block-sm-iphone_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="iPhone">iPhone</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Начните работу с iPhone, откройте для себя новые функции и не только.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="iPhone support" data-analytics-link-url="/ru-ru/iphone" 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data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Apple Music Support" data-analytics-link-url="/ru-ru/music" href="/ru-ru/music"><span class="icon-copy" aria-label="">Поддержка Apple Music</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-heading"> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-heading typography-headline-reduced">Поиск других тем</h2></div> </div> </div> <div class="as-search-content"> <div class="row justify-content-center"> <div class="column large-12 medium-12"> <form action="https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-quick-links-heading='Быстрые ссылки' 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