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Success</option> <option value="124">-- -- VideoCentral: College Success</option> <option value="11">Browse by Media Type</option> <option value="30">-- CMS Coursepacks</option> <option value="109">-- -- Angel</option> <option value="110">-- -- Blackboard</option> <option value="111">-- -- WebCT</option> <option value="112">-- -- Desire2Learn</option> <option value="268">-- -- Sakai</option> <option value="269">-- -- Moodle</option> <option value="32">-- e-books</option> <option value="154">-- -- English</option> <option value="260">-- -- -- Writer's Help</option> <option value="261">-- -- -- -- First Day of Class</option> <option value="262">-- -- -- -- User Guides</option> <option value="291">-- -- -- -- Video Tutorials</option> <option value="155">-- -- History</option> <option value="156">-- -- Communication</option> <option value="157">-- -- Music</option> <option value="33">-- Bedford/St. Martin's Classes</option> <option value="102">-- -- CompClass</option> <option value="115">-- -- -- First Day of Class</option> <option value="92">-- -- -- Instructor FAQs</option> <option value="118">-- -- -- Video Tutorials</option> <option value="153">-- -- -- User Guides</option> <option value="103">-- -- WritingClass</option> <option value="233">-- -- -- First Day of Class</option> <option value="234">-- -- -- Video Tutorials</option> <option value="235">-- -- -- User Guides</option> <option value="236">-- -- -- Instructor FAQs</option> <option value="104">-- -- HistoryClass</option> <option value="217">-- -- -- First Day of Class</option> <option value="218">-- -- -- Video Tutorials</option> <option value="219">-- -- -- Instructor FAQs</option> <option value="220">-- -- -- User Guides</option> <option value="105">-- -- TechCommClass</option> <option value="229">-- -- -- First Day of Class</option> <option value="230">-- -- -- Video Tutorials</option> <option value="231">-- -- -- User Guides</option> <option value="232">-- -- -- Instructor FAQs</option> <option value="106">-- -- SpeechClass</option> <option value="225">-- -- -- First Day of Class</option> <option value="226">-- -- -- Video Tutorials</option> <option value="227">-- -- -- Instructor FAQs</option> <option value="228">-- -- -- User Guides</option> <option value="107">-- -- MassCommClass</option> <option value="221">-- -- -- First Day of Class</option> <option value="222">-- -- -- Video Tutorials</option> <option value="223">-- -- -- User Guides</option> <option value="224">-- -- -- Instructor FAQs</option> <option value="298">-- -- MusicClass</option> <option value="299">-- -- -- First Day of Class</option> <option value="87">-- W.H. 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VideoCentral: English</option> <option value="95">-- -- VideoCentral: Literature</option> <option value="96">-- -- VideoCentral: Journalism</option> <option value="97">-- -- VideoCentral: College Success</option> <option value="98">-- -- VideoCentral: Public Speaking</option> <option value="99">-- -- VideoCentral: Mass Communication</option> <option value="100">-- -- VideoCentral: Interpersonal Communication</option> <option value="101">-- -- VideoCentral: Human Communication</option> <option value="86">-- Instructor Resources</option> <option value="139">-- Book Companion Site</option> <option value="36">Browse by Product Name</option> <option value="54" selected>-- Bedford/St. Martin's Products</option> <option value="43">-- -- CompClass</option> <option value="90">-- -- -- First Day of Class</option> <option value="91">-- -- -- User Guides</option> <option value="93">-- -- -- Video Tutorials</option> <option value="116">-- -- -- Instructor FAQs</option> <option value="65">-- -- e-books</option> <option value="158">-- -- -- English</option> <option value="159">-- -- -- History</option> <option value="160">-- -- -- Communication</option> <option value="161">-- -- -- Music</option> <option value="50">-- -- SpeechClass</option> <option value="181">-- -- -- First Day of Class</option> <option value="182">-- -- -- Video Tutorials</option> <option value="183">-- -- -- Instructor FAQs</option> <option value="184">-- -- -- User Guides</option> <option value="51">-- -- MassCommClass</option> <option value="177">-- -- -- First Day of Class</option> <option value="178">-- -- -- Instructor FAQs</option> <option value="179">-- -- -- User Guides</option> <option value="180">-- -- -- Video Tutorials</option> <option value="46">-- -- HistoryClass</option> <option value="173">-- -- -- First Day of Class</option> <option value="174">-- -- -- Instructor FAQs</option> <option value="175">-- -- -- Video Tutorials</option> <option value="176">-- -- -- User Guides</option> <option value="52">-- -- TechCommClass</option> <option value="185">-- -- -- First Day of Class</option> <option value="186">-- -- -- Instructor FAQs</option> <option value="187">-- -- -- User Guides</option> <option value="188">-- -- -- Video Tutorials</option> <option value="53">-- -- WritingClass</option> <option value="189">-- -- -- Video Tutorials</option> <option value="190">-- -- -- First Day of Class</option> <option value="191">-- -- -- User Guides</option> <option value="192">-- -- -- Instructor FAQs</option> <option value="75">-- -- Student Web Sites</option> <option value="163">-- -- -- Instructor FAQs</option> <option value="164">-- -- -- Student FAQs</option> <option value="250">-- -- -- English</option> <option value="251">-- -- -- History</option> <option value="252">-- -- -- Communication</option> <option value="253">-- -- -- Music</option> <option value="84">-- -- VideoCentral</option> <option value="165">-- -- -- VideoCentral: College Success</option> <option value="166">-- -- -- VideoCentral: English</option> <option value="167">-- -- -- VideoCentral: Human Communication</option> <option value="168">-- -- -- VideoCentral: Interpersonal Communication</option> <option value="169">-- -- -- VideoCentral: Journalism</option> <option value="170">-- -- -- VideoCentral: Literature</option> <option value="171">-- -- -- VideoCentral: Mass Communication</option> <option value="172">-- -- -- VideoCentral: Public Speaking</option> <option value="263">-- -- Writer's Help</option> <option value="264">-- -- -- First Day of Class</option> <option value="265">-- -- -- User Guides</option> <option value="293">-- -- -- Video Tutorials</option> <option value="266">-- -- Custom</option> <option value="270">-- -- CMS Coursepacks</option> <option value="271">-- -- -- Blackboard</option> <option value="272">-- -- -- Angel</option> <option value="273">-- -- -- WebCT</option> <option value="274">-- -- -- Desire2Learn</option> <option value="275">-- -- -- Sakai</option> <option value="276">-- -- -- Moodle</option> <option value="296">-- -- MusicClass</option> <option value="297">-- -- -- First Day of Class</option> <option value="300">-- -- ELI Peer Review</option> <option value="55">-- W.H. Freeman Products</option> <option value="49">-- -- StatsPortal</option> <option value="45">-- -- GeologyPortal</option> <option value="42">-- -- GeneticsPortal</option> <option value="39">-- -- MathPortal</option> <option value="40">-- -- CalcPortal</option> <option value="38">-- -- ChemPortal</option> <option value="41">-- -- BioPortal</option> <option value="132">-- -- -- Integrating Prep-U with BioPortal</option> <option value="37">-- -- AstroPortal</option> <option value="88">-- -- eBooks</option> <option value="277">-- -- CMS Coursepacks</option> <option value="278">-- -- -- Angel</option> <option value="279">-- -- -- Blackboard</option> <option value="280">-- -- -- Desire2Learn</option> <option value="281">-- -- -- Moodle</option> <option value="282">-- -- -- Sakai</option> <option value="283">-- -- -- WebCT</option> <option value="56">-- Worth Publishers Products</option> <option value="48">-- -- PsychPortal</option> <option value="44">-- -- EconPortal</option> <option value="47">-- -- DevelopmentPortal</option> <option value="89">-- -- eBooks</option> <option value="284">-- -- CMS Coursepacks</option> <option value="285">-- -- -- Angel</option> <option value="286">-- -- -- Blackboard</option> <option value="287">-- -- -- Desire2Learn</option> <option value="288">-- -- -- Moodle</option> <option value="289">-- -- -- Sakai</option> <option value="290">-- -- -- WebCT</option> <option value="58">-- Prep-U</option> <option value="72">-- -- Prep-U Instructor Resources</option> <option value="60">-- -- -- Prep-U Instructor User Guide</option> <option value="61">-- -- -- Prep-U Instructor FAQs</option> <option value="133">-- -- -- Integrating Prep-U with BioPortal</option> <option value="73">-- -- Prep-U Student Resources</option> <option value="59">-- -- -- Prep-U Student User Guide</option> <option value="69">-- -- -- Prep-U Student FAQs</option> <option value="134">Customer Service</option> <option value="135">Publisher</option> </select> <input type="button" name="browse" id="browse" value=" » " title="Go" onclick="submitBrowseCategory('https://web.archive.org/web/20120510182944/http://support.bfwpub.com/', '0')"/> </form> </h3> </div>   <script src="https://web.archive.org/web/20120510182944js_/http://support.bfwpub.com/client/jscript/wz_tooltip/wz_tooltip.js" type="text/javascript"></script> <h3 class="kb_section_title">Orders & Returns</h3> <div id="kbp_article_body" class="bfw_padding"> <p><span style="font-size: larger;"><strong>Instructors</strong></span><br/> <u>About Exam Copies</u><br/> With the approval of your local sales representative and confirmation of your instructor status, examination copies are available for you to review and consider for use in your courses. Examination copies are offered free of charge for your consideration, and should not be sold in bookstores or to book resellers.<br/> <br/> <u>About Desk Copies</u><br/> We are happy to provide desk copies and additional teaching materials to qualified adopters of our text books. Because these books and materials are frequently meant for instructors only, your request will be passed on to a sales representative who will then confirm your instructor status and bookstore order.<br/> <br/> <strong>To request a desk or exam copy:</strong></p> <ul> <li><a href="https://web.archive.org/web/20120510182944/http://bfwpub.com/Bookbag/Profile/Contact.aspx">Contact your local sales representative</a></li> <li>Call 800-446-8923 for <strong>College Faculty Services</strong>. Our representatives are available Monday - Friday, 8:30 a.m. - 5:00 p.m., EST.  Summer hours are Monday – Thursday, 8:30 a.m. - 5:00 p.m. EST; Friday, 8:30 a.m. - 12:00 p.m. EST </li> <li>Call 866-843-3715 for <strong>High School Sales Support</strong>. Our representatives are available Monday - Friday, 8:30 a.m. - 5:00 p.m., EST.  Summer hours are Monday – Thursday, 8:30 a.m. - 5:00 p.m. EST; Friday, 8:30 a.m. - 12:00 p.m. EST </li> <li>Go to <a href="https://web.archive.org/web/20120510182944/http://bfwpub.com/">bfwpub.com</a>, search for your product, then click the Exam & Desk Copies link on the search results</li> </ul> <p><strong>To return a desk or exam copy:</strong><br/> <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/kb_upload/file/Merchandise%20Return%20label%20to%20Hamilton%20office.pdf">Download pre-paid mailing label</a> to return items to us free of charge. (.pdf)<br/> <br/> <span style="font-size: larger;"><strong>Bookstores</strong></span><br/> <u><strong>M.O.S.T.</strong></u><br/> MPS ORDER SEARCH TOOL<br/> Need up-to-the-minute order info?<br/> <a href="https://web.archive.org/web/20120510182944/http://tracking.mpsvirginia.com/Login.aspx"><strong>CLICK HERE</strong></a><br/> <br/> No registration or special codes needed! Just enter your BILL-TO ACCT # and your ZIP CODE to track orders. Canadian Stores: Please use only the first five digits/letters in your zip code on MOST<br/> <br/> <a href="https://web.archive.org/web/20120510182944/http://www.bfwpub.com/catalog/content.aspx?Title=366">Learn more here</a></p> <p></p> <p><u><strong>Order Classroom Quantities</strong></u></p> <p><strong>Contact our Order Department to place and track purchase orders:</strong><br/> <br/> MPS<br/> 16365 James Madison Highway (US Route 15)<br/> Gordonsville, VA 22942<br/> Phone: 1-888-330-8477<br/> Fax: 1-800-672-2054<br/> SAN#6315011<br/> <br/> You can also register with <a href="https://web.archive.org/web/20120510182944/http://www.bfwpub.com/newcatalog.aspx?page=support\pubeasy.html">PubEasy</a> to place and track purchase orders.</p> <p><u><strong>MPS Terms & Policy</strong></u></p> <p><strong>Claims</strong><br/> We require claims of any nature––shortages, damages, incorrect titles, tracers, etc.--to be placed <strong>within 60 days</strong> from the actual billing date shown on the invoice. Claims after this date will be denied.<br/> <br/> <strong>Deductions</strong><br/> All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.<br/> <br/> <strong>Returns Policy</strong><br/> <strong>Shipping Address for Returns:</strong><br/> MPS Returns Center<br/> 14301 Litchfield Drive<br/> Orange, VA 22960<br/> <br/> <strong>Method of Return:</strong><br/> All returns <strong>must be prepaid</strong>. No prior authorization required. If returned <strong>collect</strong>, shipments<strong> will be refused</strong>, unless prior authorization is granted.<br/> <br/> <strong>Shipping Requisites:</strong><br/> <br/>     * Enclose packing slip with shipment, giving: Invoice number<br/>     * Your account number<br/>     * Date of purchase<br/>     * Reason for return<br/>     * Detailed list of contents-including quantity, ISBN and title<br/> <span style="color: rgb(255, 0, 0);"><strong><br/> Crediting of returns without this information will be delayed</strong></span><br/> <br/> <strong>Conditions for Credit</strong><br/> Books must be in unmarked, saleable condition and returned <strong>no earlier than 180 days</strong> from invoice billing date <strong>but no later than 16 months</strong>, unless otherwise authorized.<br/> <br/> Out of print titles will be eligible for return for up to 90 days after notification.<br/> <br/> Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned.<br/> <br/> <strong>Credit memos should be used within one year from date of issuance.</strong><br/> <br/> <strong>MPS</strong><br/> 16365 James Madison Highway<br/> Gordonsville, VA 22942<br/> Phone: 888-330-8477<br/> Fax: 800-672-2054<br/> SAN: 6315011 <br/> <br/> <span style="font-size: larger;"><strong>Students</strong></span><br/> To purchase a book or purchase access to a digital product:<br/> > Search for the product, then click the Get It Now link on the search results<br/> <br/> <strong>Refund Policy</strong><br/> > If you purchase access online, you may cancel your subscription within two weeks of purchase and receive a full refund. <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/index.php?View=entry&EntryID=76">Contact Tech Support</a> to get your refund.<br/> > If you purchased access to an e-book, you can receive a full refund within 2 weeks of purchase if you have not accessed (viewed or printed) more than 20% of the content. To check your eligibility and request a refund, <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/index.php?View=contact">click here</a>.<br/> > If you have purchased access to Re:Writing Plus, you can receive a full refund within 2 weeks of purchase. To request a refund, submit a request to <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/index.php?View=entry&EntryID=76">Tech Support</a>.<br/> > If you have purchased access online to any of our Classes or Portals and you drop the course, you can contact tech support within 2 weeks of purchasing access to get a refund. Contact <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/index.php?View=entry&EntryID=76">Tech Support</a> to get your refund. You can then re-purchase access when you take the course later.<br/> > If you purchased an access card packaged with a printed textbook, the access code may not be valid if the package has been opened. You will need to contact the bookstore about a refund, since Technical support is not able to refund purchases made at campus bookstores. Please note that if you have already registered the access card you will not be eligible for a refund.<br/> <br/> <em>Refunds will be automatically credited to the credit card you used to purchase your subscription.<br/> <br/> Bedford, Freeman, and Worth Publishers reserve the right to change the terms of our refund policy at our sole discretion.</em><br/> <br/> <span style="font-size: larger;"><strong>International</strong></span><br/> <a href="https://web.archive.org/web/20120510182944/mailto:international@bfwpub.com">Request a desk or exam copy</a> from outside of North America.<br/> <br/> <span style="font-size: larger;"><strong>Disability Services</strong></span><br/> <strong>Request Alternate Media for Students with Print Disabilities</strong><br/> > Bedford/St. Martin's: For alternate formatted textbooks <a href="https://web.archive.org/web/20120510182944/http://bcs.bfwpub.com/altrequest/altrequest.aspx?comp=bsm">fill out this form</a>.<br/> > Worth Publishers: For alternate formatted textbooks <a href="https://web.archive.org/web/20120510182944/http://www.worthpublishers.com/support/altrequest/altrequest.asp?comp=wor">fill out this form</a>.<br/> > W.H. Freeman: For alternate formatted textbooks <a href="https://web.archive.org/web/20120510182944/http://www.whfreeman.com/support/altrequest/altrequest.asp?comp=whf">fill out this form</a>.</p> </div> <h4 class="kb_section_title">Also listed in</h4> <div class="bfw_padding"> <a name="anchor_entry_published" id="anchor_entry_published"></a> <table border="0" width="100%" cellpadding="2" cellspacing="1"> <tr valign="top"> <td style="padding-left: 5px;"><img src="https://web.archive.org/web/20120510182944im_/http://support.bfwpub.com/client/images/icons/folder.gif" alt="folder" width="15" height="12"/></td> <td width="100%" style="padding-left: 4px;"> <a href="https://web.archive.org/web/20120510182944/http://support.bfwpub.com/index.php?CategoryID=55" class="articleLinkOther">Browse by Product Name -> W.H. 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