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again and our product team is happy to help you get access to it \ud83e\udd29<br \/><br \/>Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">relevant article outlining how the feature works today<\/a>.<\/p><p>Please feel free to share any feedback with our support team during the Beta; we\u2019d love to hear how you\u2019re getting on and if there are any improvements you\u2019d like to see to this feature in future.<br \/><br \/>Click the link below to request access now.<\/p><\/div><\/div><\/div><\/div><\/section><p><br \/>Great News! <strong>Merge conversations &amp; tickets feature\u00a0is now available in beta!<\/strong> \ud83e\udd73<\/p><p>\u00a0<\/p><p>That\u2019s one\u00a0of the most requested features in the Intercom Community\u2014and now we are here to help you get access to it!\u00a0<br \/><br \/>If you\u2019d like to get access to the\u00a0Merge conversations &amp; tickets beta,\u00a0submit your details on the link below \ud83d\udc47<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><p><a href=\"https:\/\/forms.gle\/dPmQvZL52q3pvG2VA\"><strong>Request beta access now<\/strong><\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/><strong>\ud83d\udca1 Note<\/strong>: Please allow a few days to get access to this beta after sending the request. 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In the meantime, to learn more about the merging tickets and conversations beta,\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/8862676-merging-tickets-and-conversations-beta\">check out this article<\/a>.<\/p>","author":{"id":9713,"url":"\/members\/diana-tripac-9713","name":"Diana Tripac","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/b4de68df-5469-4d45-bb4f-27fa16c34fed.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user 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days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.intercom.com/product-updates/merge-conversations-tickets-beta-available-6853"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Merge conversations & tickets- Beta available 🤩</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/diana-tripac-9713" rel="noreferrer"><img 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How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715","creationDate":"2024-11-23T17:35:35+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":6514,"id":8480,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480","title":"How to block bots in Cloudfire?","lastPost":{"id":25715,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715","creationDate":"2024-11-23T17:35:35+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":25715,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi<br \/>I notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?<br \/>I use disavow on google. What else can I do?<br \/><a href=\"https:\/\/parksidedentalny.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/workflows-7\/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715","creationDate":"2024-11-23T17:35:35+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25715"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8480 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to block bots in Cloudfire?" href="/workflows-7/how-to-block-bots-in-cloudfire-8480"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-to-block-bots-in-cloudfire-8480" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to block bots in Cloudfire?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-to-block-bots-in-cloudfire-8480">HiI notice that constantly competitors are using services to attack bots on my personal blog. How to block them correctly?I use disavow on google. What else can I do?https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-to-block-bots-in-cloudfire-8480?postid=25715#post25715"><span class="thread-meta-item__text">5 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":24626,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=24626#post24626","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6340,"id":8109,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109","title":"What do we do if our site is attacked by bots?","lastPost":{"id":25714,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Fario Consulting\"><div class=\"content-quote-content\">\t<p>Hi,<br \/>\tI would suggest that you implement some delays before bots are triggered to reduce instant engagement by spambots.\u00a0<br \/>\tAlso try restricting or block visibility of bots for visitors from countries where spam activity is prevalent. Further try installing a website security solution like Cloudflare to provide further protection against unwanted visitor bots<\/p>\t<\/div><\/content-quote><p>Thanks!<\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"5 hours ago"},"lastReply":{"id":25714,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Fario Consulting\"><div class=\"content-quote-content\">\t<p>Hi,<br \/>\tI would suggest that you implement some delays before bots are triggered to reduce instant engagement by spambots.\u00a0<br \/>\tAlso try restricting or block visibility of bots for visitors from countries where spam activity is prevalent. Further try installing a website security solution like Cloudflare to provide further protection against unwanted visitor bots<\/p>\t<\/div><\/content-quote><p>Thanks!<\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714","creationDate":"2024-11-23T17:30:23+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"ideationStatus":{"name":"Submitted","bgColor":"#0057ff","color":"#ffffff"},"relevantPost":{"id":24626,"author":{"id":17768,"url":"\/members\/parksidedentalny-17768","name":"parksidedentalny","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/865c4f66-91c4-4553-ab88-c59e05ded3d0.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?<\/p><p>our domain:\u00a0<a href=\"https:\/\/parksidedentalny.com\/\" rel=\"nofollow ugc\">https:\/\/parksidedentalny.com\/<\/a><\/p>","url":"\/messages-series-11\/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=24626#post24626","creationDate":"2024-10-12T14:29:59+0000","relativeCreationDate":"1 month ago"},"numberOfViews":34,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25714"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8109 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to What do we do if our site is attacked by bots?" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/parksidedentalny-17768" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/865c4f66-91c4-4553-ab88-c59e05ded3d0.png" style="width: 100%;" title alt="parksidedentalny" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/parksidedentalny-17768">parksidedentalny</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">What do we do if our site is attacked by bots?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109">Sometimes our site is attacked by bots, what can be done in this situation? How to prevent unwanted visitor bots?our domain: https://parksidedentalny.com/</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">34</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 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href="/messages-series-11/what-do-we-do-if-our-site-is-attacked-by-bots-8109?postid=25714#post25714"><span class="thread-meta-item__text">5 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25712,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"\/conversations-9\/how-are-you-today-8478?postid=25712#post25712","creationDate":"2024-11-23T14:57:35+0000","relativeCreationDate":"7 hours ago"},"isTopicUnread":true,"privateId":6512,"id":8478,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/how-are-you-today-8478","title":"How are you today?","lastPost":{"id":25712,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"\/conversations-9\/how-are-you-today-8478?postid=25712#post25712","creationDate":"2024-11-23T14:57:35+0000","relativeCreationDate":"7 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":25712,"author":{"id":18458,"url":"\/members\/kandd098-18458","name":"kandd098","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>It\u2019s ok.<\/p>","url":"\/conversations-9\/how-are-you-today-8478?postid=25712#post25712","creationDate":"2024-11-23T14:57:35+0000","relativeCreationDate":"7 hours ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, 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class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kandd098-18458" rel="noreferrer"><div class="default-avatar avatar-variant-8">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kandd098-18458">kandd098</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/how-are-you-today-8478" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How are you today?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/how-are-you-today-8478">It’s ok.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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class="qa-topic-meta-last-post-date-link" href="/conversations-9/how-are-you-today-8478?postid=25712#post25712"><span class="thread-meta-item__text">7 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25490,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25490#post25490","creationDate":"2024-11-15T07:12:44+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6477,"id":8391,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/question-regarding-2-way-text-sms-8391","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":25710,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi\u00a0<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"12 hours ago"},"lastReply":{"id":25710,"author":{"id":11357,"url":"\/members\/sarawut-nakkoed-11357","name":"Sarawut Nakkoed","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi\u00a0<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25710#post25710","creationDate":"2024-11-23T10:37:05+0000","relativeCreationDate":"12 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25490,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using another provider, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8391?postid=25490#post25490","creationDate":"2024-11-15T07:12:44+0000","relativeCreationDate":"8 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25710"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8391 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Question Regarding 2-Way Text & SMS" href="/conversations-9/question-regarding-2-way-text-sms-8391"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/manuel-18307" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/manuel-18307">Manuel</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/question-regarding-2-way-text-sms-8391" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Question Regarding 2-Way Text & SMS</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/question-regarding-2-way-text-sms-8391">Hi there, We’re currently using another provider, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/question-regarding-2-way-text-sms-8391"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sarawut-nakkoed-11357" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/71750984-4685-4bc5-97ad-f0b61fc5ad9f.png" style="width: 100%;" title alt="Sarawut Nakkoed" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/question-regarding-2-way-text-sms-8391?postid=25710#post25710"><span class="thread-meta-item__text">12 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":183,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=183#post183","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"isTopicUnread":true,"privateId":1438,"id":1540,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540","title":"How can I send full HTML emails through Intercom's API?","lastPost":{"id":25708,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>NB: you can use inline styles<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"13 hours ago"},"lastReply":{"id":25708,"author":{"id":18457,"url":"\/members\/oleg-ovsyannikov-18457","name":"Oleg Ovsyannikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>NB: you can use inline styles<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708","creationDate":"2024-11-23T09:28:23+0000","relativeCreationDate":"13 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":183,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?<\/p>","url":"\/messages-series-11\/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=183#post183","creationDate":"2020-09-09T12:30:14+0000","relativeCreationDate":"4 years ago"},"numberOfViews":1072,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25708"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1540 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How can I send full HTML emails through Intercom's API?" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/inter-c12-2810" rel="noreferrer"><div class="default-avatar avatar-variant-0">I</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/inter-c12-2810">Inter C12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How can I send full HTML emails through Intercom's API?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540">Intercom&#39;s API only allows me to select either the Plain or Personal templates when sending an email through the API, is there any way to send these messages using full HTML?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1072</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/oleg-ovsyannikov-18457" rel="noreferrer"><div class="default-avatar avatar-variant-7">O</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/how-can-i-send-full-html-emails-through-intercom-s-api-1540?postid=25708#post25708"><span class="thread-meta-item__text">13 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":2616,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=2616#post2616","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2219,"id":2374,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374","title":"Can i setup more than 1 inbound e-mail address?","lastPost":{"id":25706,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Question for this thread how do we accomplish this with workflows not that rules do not exist.\u00a0<\/p>","url":"\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"16 hours ago"},"lastReply":{"id":25706,"author":{"id":15652,"url":"\/members\/anthony-gallardo-15652","name":"Anthony Gallardo","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Question for this thread how do we accomplish this with workflows not that rules do not exist.\u00a0<\/p>","url":"\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706","creationDate":"2024-11-23T05:59:14+0000","relativeCreationDate":"16 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":2,"relevantPost":{"id":2616,"author":{"id":6950,"url":"\/members\/michael-h17-6950","name":"Michael H17","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>we would like to forward all incoming e-mails sent to our support team to intercom.<\/p><p>\u00a0<\/p><p>this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem.<\/p><p>\u00a0<\/p><p>BUT: we do have 2 teams in our support:<\/p><ul><li>one team for all clients in france (french speaking only) <\/li><li> 1 team in germany (german speaking only)<\/li><\/ul><p>\u00a0<\/p><p>we are using 2 e-mail addresses for our clients:<\/p><ul><li>france-support@company.com<\/li><li>germany-support@company.com<\/li><\/ul><p>\u00a0<\/p><p>if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox.<\/p><p>\u00a0<\/p><p>BUT: we are usinig 2 inboxes in intercom:<\/p><ul><li>GERMAN support team<\/li><li>FRENCH support team<\/li><\/ul><p>\u00a0<\/p><p>can i create 2 default inbox addresses, so that this would be possible:<\/p><p>\u00a0<\/p><ul><li>client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercom<\/li><li>client in Germany sends an e-mail to germany-support@company.com --&gt; will start a new chat in the German Inbox in intercom+<\/li><\/ul><p>\u00a0<\/p><p>can anoyone tell me, if this is possible?<\/p>","url":"\/conversations-9\/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=2616#post2616","creationDate":"2022-09-08T14:31:09+0000","relativeCreationDate":"2 years ago"},"numberOfViews":733,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25706"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2374 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Can i setup more than 1 inbound e-mail address?" href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/michael-h17-6950" rel="noreferrer"><div class="default-avatar avatar-variant-0">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/michael-h17-6950">Michael H17</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Can i setup more than 1 inbound e-mail address?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374">we would like to forward all incoming e-mails sent to our support team to intercom. this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem. BUT: we do have 2 teams in our support:one team for all clients in france (french speaking only) 1 team in germany (german speaking only) we are using 2 e-mail addresses for our clients:france-support@company.comgermany-support@company.com if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox. BUT: we are usinig 2 inboxes in intercom:GERMAN support teamFRENCH support team can i create 2 default inbox addresses, so that this would be possible: client in France sends an e-mail to france-support@company.com --&gt; will start a new chat in the France Inbox in intercomclient in Germany sends an e-mail to germany-support@company.com --&gt; will sta</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">733</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anthony-gallardo-15652" rel="noreferrer"><div class="default-avatar avatar-variant-2">A</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/can-i-setup-more-than-1-inbound-e-mail-address-2374?postid=25706#post25706"><span class="thread-meta-item__text">16 hours ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":16,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>I have duplicates of some users, all with the same email address. How did this happen? How can I fix it?<\/p>","url":"\/contacts-companies-14\/why-do-i-have-duplicate-users-1588?postid=16#post16","creationDate":"2020-06-25T16:04:00+0000","relativeCreationDate":"4 years ago"},"isTopicUnread":true,"privateId":1476,"id":1588,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":14,"isIdeation":false,"url":"\/contacts-companies-14","title":"Contacts & Companies","description":"Track your customers in the Intercom platform for better relationships"},"url":"\/contacts-companies-14\/why-do-i-have-duplicate-users-1588","title":"Why do I have duplicate users?","lastPost":{"id":25703,"author":{"id":18454,"url":"\/members\/village-engineering-18454","name":"Village Engineering","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>+1<\/p><p>If this is not fixed I will go. I spent hours of my day yesterday trying to figure out how to merge duplicated users because an old dev accidentally started sending our long id instead of the short one.<\/p><p>My final plan was to archive all contacts and\u00a0resync them by\u00a0calling Segment\u2019s identify for each user.\u00a0But that didn\u2019t work. In Segment I see I\u00a0get the error \u201cContact was reported duplicated but could not be searched for, probably due to Intercom search cache not being updated\u201d. Now\u00a0I\u2019m\u00a0left with 0 contacts on Intercom and no way to unarchive the old ones.\u00a0<\/p><p>Literally I can\u2019t spend more time fixing this.\u00a0I have features to get to. I told the marketing team to just create their campaign in one of the other email services and that\u2019s it.\u00a0<\/p>","url":"\/contacts-companies-14\/why-do-i-have-duplicate-users-1588?postid=25703#post25703","creationDate":"2024-11-22T22:36:20+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25703,"author":{"id":18454,"url":"\/members\/village-engineering-18454","name":"Village Engineering","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>+1<\/p><p>If this is not fixed I will go. I spent hours of my day yesterday trying to figure out how to merge duplicated users because an old dev accidentally started sending our long id instead of the short one.<\/p><p>My final plan was to archive all contacts and\u00a0resync them by\u00a0calling Segment\u2019s identify for each user.\u00a0But that didn\u2019t work. In Segment I see I\u00a0get the error \u201cContact was reported duplicated but could not be searched for, probably due to Intercom search cache not being updated\u201d. Now\u00a0I\u2019m\u00a0left with 0 contacts on Intercom and no way to unarchive the old ones.\u00a0<\/p><p>Literally I can\u2019t spend more time fixing this.\u00a0I have features to get to. I told the marketing team to just create their campaign in one of the other email services and that\u2019s it.\u00a0<\/p>","url":"\/contacts-companies-14\/why-do-i-have-duplicate-users-1588?postid=25703#post25703","creationDate":"2024-11-22T22:36:20+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":32,"numberOfLikes":2,"relevantPost":{"id":16,"author":{"id":2810,"url":"\/members\/inter-c12-2810","name":"Inter C12","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"}],"isBanned":false},"content":"<p>I have duplicates of some users, all with the same email address. How did this happen? How can I fix it?<\/p>","url":"\/contacts-companies-14\/why-do-i-have-duplicate-users-1588?postid=16#post16","creationDate":"2020-06-25T16:04:00+0000","relativeCreationDate":"4 years ago"},"numberOfViews":2117,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25703"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1588 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Why do I have duplicate users?" href="/contacts-companies-14/why-do-i-have-duplicate-users-1588"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/inter-c12-2810" rel="noreferrer"><div class="default-avatar avatar-variant-0">I</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/inter-c12-2810">Inter C12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/contacts-companies-14" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Contacts & Companies</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/contacts-companies-14/why-do-i-have-duplicate-users-1588" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Why do I have duplicate users?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/contacts-companies-14/why-do-i-have-duplicate-users-1588">I have duplicates of some users, all with the same email address. How did this happen? How can I fix it?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/contacts-companies-14/why-do-i-have-duplicate-users-1588"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2117</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/contacts-companies-14/why-do-i-have-duplicate-users-1588?postid=25703#post25703"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">32</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/village-engineering-18454" rel="noreferrer"><div class="default-avatar avatar-variant-4">V</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/contacts-companies-14/why-do-i-have-duplicate-users-1588?postid=25703#post25703"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25625,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25625#post25625","creationDate":"2024-11-20T20:33:13+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6502,"id":8447,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":8,"isIdeation":false,"url":"\/messenger-8","title":"Messenger","description":"Intercom's fully customizable Messenger, providing customers with in-context engagement."},"url":"\/messenger-8\/messenger-on-mobile-page-performance-8447","title":"Messenger on mobile & page performance","lastPost":{"id":25699,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0<br \/><br \/>The #1 is resolved. Thank you for that. I used OS contains\u00a0iOS &amp;\u00a0Android<br \/><br \/>For #2, please see this<br \/><br \/><a href=\"https:\/\/pagespeed.web.dev\/analysis\/https-www-prediko-io-blog-demand-forecasting-software\/8gd87ariej?utm_source=search_console&amp;form_factor=mobile&amp;hl=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/pagespeed.web.dev\/analysis\/https-www-prediko-io-blog-demand-forecasting-software\/8gd87ariej?utm_source=search_console&amp;form_factor=mobile&amp;hl=en_US<\/a><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/486ebb69-2c75-4851-827f-41fe34cbaa1a.png\" \/><\/figure><p><br \/><a href=\"https:\/\/googlechrome.github.io\/lighthouse\/treemap\/?gzip=1#\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/googlechrome.github.io\/lighthouse\/treemap\/?gzip=1#<\/a><br \/>\u00a0<\/p><p>\u00a0<\/p><p>Intercom JS has the maximum impact on the loading speed<\/p>","url":"\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25699#post25699","creationDate":"2024-11-22T19:29:46+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25699,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi \u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0<br \/><br \/>The #1 is resolved. Thank you for that. I used OS contains\u00a0iOS &amp;\u00a0Android<br \/><br \/>For #2, please see this<br \/><br \/><a href=\"https:\/\/pagespeed.web.dev\/analysis\/https-www-prediko-io-blog-demand-forecasting-software\/8gd87ariej?utm_source=search_console&amp;form_factor=mobile&amp;hl=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/pagespeed.web.dev\/analysis\/https-www-prediko-io-blog-demand-forecasting-software\/8gd87ariej?utm_source=search_console&amp;form_factor=mobile&amp;hl=en_US<\/a><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/486ebb69-2c75-4851-827f-41fe34cbaa1a.png\" \/><\/figure><p><br \/><a href=\"https:\/\/googlechrome.github.io\/lighthouse\/treemap\/?gzip=1#\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/googlechrome.github.io\/lighthouse\/treemap\/?gzip=1#<\/a><br \/>\u00a0<\/p><p>\u00a0<\/p><p>Intercom JS has the maximum impact on the loading speed<\/p>","url":"\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25699#post25699","creationDate":"2024-11-22T19:29:46+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25625,"author":{"id":18406,"url":"\/members\/youri-moskovic-18406","name":"Youri Moskovic","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,<br \/><br \/>I have two questions.\u00a0<br \/><br \/>1. How can I disable Intercom on the mobile version of my website?\u00a0<br \/>2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn\u2019t impact with Page perfomance loading time<br \/><br \/>TIA!\u00a0<\/p>","url":"\/messenger-8\/messenger-on-mobile-page-performance-8447?postid=25625#post25625","creationDate":"2024-11-20T20:33:13+0000","relativeCreationDate":"3 days ago"},"numberOfViews":11,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25699"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8447 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Messenger on mobile & page performance" href="/messenger-8/messenger-on-mobile-page-performance-8447"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/youri-moskovic-18406" rel="noreferrer"><div class="default-avatar avatar-variant-6">Y</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/youri-moskovic-18406">Youri Moskovic</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messenger-8" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messenger</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messenger-8/messenger-on-mobile-page-performance-8447" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Messenger on mobile & page performance</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messenger-8/messenger-on-mobile-page-performance-8447">Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messenger-8/messenger-on-mobile-page-performance-8447"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messenger-8/messenger-on-mobile-page-performance-8447?postid=25699#post25699"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/youri-moskovic-18406" rel="noreferrer"><div class="default-avatar avatar-variant-6">Y</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messenger-8/messenger-on-mobile-page-performance-8447?postid=25699#post25699"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25377,"author":{"id":18234,"url":"\/members\/lumatone-18234","name":"lumatone","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I just signed up for Intercom, and am having some issues.<\/p><ol type=\"1\"><li>Within my own intercom dashboard, when I click the chat\/messenger\u00a0button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. <a href=\"https:\/\/www.dropbox.com\/scl\/fi\/ef7pusr0v230zdcg0h5sj\/Screen-Recording-2024-11-11-at-8.12.40-AM.mov?rlkey=erju98v09pui7zzag1q4ux3mm&amp;dl=0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Watch\u00a0this\u00a0screen capture<\/a>. Not a good first impression if I can\u2019t even get customer support from a customer support company. Ha.<br \/>\t\u00a0<\/li>\t<li>With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome \/ start a conversation options don\u2019t exist? Website is www.lumatone.io<\/li><\/ol><p>Thanks.<br \/>Matt<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/639d893a-9277-41b6-9b95-89d67aaf92a7.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25377#post25377","creationDate":"2024-11-11T13:27:05+0000","relativeCreationDate":"12 days ago"},"isTopicUnread":true,"privateId":6456,"id":8352,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352","title":"Messenger button disappears on intercom site immediately after clicking!","lastPost":{"id":25694,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18234\">@lumatone<\/user-mention>! Emily here from Support Engineering at Intercom \ud83d\udc4b\ud83c\udffc<br \/><br \/>I just checked your sites messenger and everything looks to be working as expected now! Including the visitor home page :)<\/p><p>However, if you're experiencing the issue where the messenger icon disappears when you click on it, there are several troubleshooting steps you can take:<\/p><ul><li>Perform a hard refresh by pressing Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows.<\/li>\t<li>Try accessing the site in an incognito browser using Command + Shift + N on Mac, or Ctrl + Shift + N on Windows.<\/li>\t<li>Clear your browser's cache and cookies.<\/li>\t<li>Test the site on a different browser to see if the issue persists.<\/li><\/ul><p>If the problem continues, it may be worth opening a conversation with our team for further inspection. You could check your browser's dev tools console for any errors\u00a0in red, and if possible, take a screenshot of these errors and send them to the team as they can help identify the specific issue. You can open the console by right-clicking on the page, selecting \"Inspect,\" and then navigating to the \"Console\" tab.<\/p><p><strong>Additionally, ensure that no browser extensions or ad blockers are interfering with the Messenger's functionality.<\/strong> These can sometimes block the JavaScript required for the Messenger to work properly.<br \/><br \/>Hope this helps! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694","creationDate":"2024-11-22T16:27:15+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25694,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18234\">@lumatone<\/user-mention>! Emily here from Support Engineering at Intercom \ud83d\udc4b\ud83c\udffc<br \/><br \/>I just checked your sites messenger and everything looks to be working as expected now! Including the visitor home page :)<\/p><p>However, if you're experiencing the issue where the messenger icon disappears when you click on it, there are several troubleshooting steps you can take:<\/p><ul><li>Perform a hard refresh by pressing Command + Shift + R on a Mac, or Ctrl + Shift + R on Windows.<\/li>\t<li>Try accessing the site in an incognito browser using Command + Shift + N on Mac, or Ctrl + Shift + N on Windows.<\/li>\t<li>Clear your browser's cache and cookies.<\/li>\t<li>Test the site on a different browser to see if the issue persists.<\/li><\/ul><p>If the problem continues, it may be worth opening a conversation with our team for further inspection. You could check your browser's dev tools console for any errors\u00a0in red, and if possible, take a screenshot of these errors and send them to the team as they can help identify the specific issue. You can open the console by right-clicking on the page, selecting \"Inspect,\" and then navigating to the \"Console\" tab.<\/p><p><strong>Additionally, ensure that no browser extensions or ad blockers are interfering with the Messenger's functionality.<\/strong> These can sometimes block the JavaScript required for the Messenger to work properly.<br \/><br \/>Hope this helps! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694","creationDate":"2024-11-22T16:27:15+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25377,"author":{"id":18234,"url":"\/members\/lumatone-18234","name":"lumatone","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I just signed up for Intercom, and am having some issues.<\/p><ol type=\"1\"><li>Within my own intercom dashboard, when I click the chat\/messenger\u00a0button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. <a href=\"https:\/\/www.dropbox.com\/scl\/fi\/ef7pusr0v230zdcg0h5sj\/Screen-Recording-2024-11-11-at-8.12.40-AM.mov?rlkey=erju98v09pui7zzag1q4ux3mm&amp;dl=0\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Watch\u00a0this\u00a0screen capture<\/a>. Not a good first impression if I can\u2019t even get customer support from a customer support company. Ha.<br \/>\t\u00a0<\/li>\t<li>With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome \/ start a conversation options don\u2019t exist? Website is www.lumatone.io<\/li><\/ol><p>Thanks.<br \/>Matt<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/639d893a-9277-41b6-9b95-89d67aaf92a7.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/messages-series-11\/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25377#post25377","creationDate":"2024-11-11T13:27:05+0000","relativeCreationDate":"12 days ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25694"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8352 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Messenger button disappears on intercom site immediately after clicking!" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/lumatone-18234" rel="noreferrer"><div class="default-avatar avatar-variant-4">L</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/lumatone-18234">lumatone</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Messenger button disappears on intercom site immediately after clicking!</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352">I just signed up for Intercom, and am having some issues.Within my own intercom dashboard, when I click the chat/messenger button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. Watch this screen capture. Not a good first impression if I can’t even get customer support from a customer support company. Ha. With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome / start a conversation options don’t exist? Website is www.lumatone.ioThanks.Matt </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/messenger-button-disappears-on-intercom-site-immediately-after-clicking-8352?postid=25694#post25694"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":19154,"author":{"id":13872,"url":"\/members\/ted-nguyen-13872","name":"Ted Nguyen","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!<\/p><p>If you are using FIN as the chatbot, I\u2019m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it\u2019s a good one. Thanks!<\/p>","url":"\/fin-ai-agent-59\/fin-csat-score-6346?postid=19154#post19154","creationDate":"2023-11-14T15:40:44+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":5069,"id":6346,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"\/fin-ai-agent-59\/fin-csat-score-6346","title":"FIN CSAT score","lastPost":{"id":25686,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Achieving a ~50% CSAT for FinAI is a solid start, considering the complexity of chatbot interactions. It\u2019s a great opportunity to refine responses and user experience further.<\/p>","url":"\/fin-ai-agent-59\/fin-csat-score-6346?postid=25686#post25686","creationDate":"2024-11-22T14:33:44+0000","relativeCreationDate":"1 day ago"},"lastReply":{"id":25686,"author":{"id":17732,"url":"\/members\/nur-nahid-17732","name":"Nur Nahid","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c0376912-9463-4628-9fce-feafba1fb7db.png","userTitle":"Innovator \u2728","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png","name":"Innovator \u2728"},"userLevel":2,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Achieving a ~50% CSAT for FinAI is a solid start, considering the complexity of chatbot interactions. It\u2019s a great opportunity to refine responses and user experience further.<\/p>","url":"\/fin-ai-agent-59\/fin-csat-score-6346?postid=25686#post25686","creationDate":"2024-11-22T14:33:44+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":11,"numberOfLikes":1,"relevantPost":{"id":19154,"author":{"id":13872,"url":"\/members\/ted-nguyen-13872","name":"Ted Nguyen","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi everyone!<\/p><p>If you are using FIN as the chatbot, I\u2019m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it\u2019s a good one. Thanks!<\/p>","url":"\/fin-ai-agent-59\/fin-csat-score-6346?postid=19154#post19154","creationDate":"2023-11-14T15:40:44+0000","relativeCreationDate":"1 year ago"},"numberOfViews":296,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25686"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-6346 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to FIN CSAT score" href="/fin-ai-agent-59/fin-csat-score-6346"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/ted-nguyen-13872" rel="noreferrer"><div class="default-avatar avatar-variant-2">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/ted-nguyen-13872">Ted Nguyen</a></span><span class="user-title text--meta">New Participant</span></div><a href="/fin-ai-agent-59" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Fin AI Agent</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/fin-ai-agent-59/fin-csat-score-6346" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">FIN CSAT score</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/fin-ai-agent-59/fin-csat-score-6346">Hi everyone!If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/fin-ai-agent-59/fin-csat-score-6346"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">296</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/fin-ai-agent-59/fin-csat-score-6346?postid=25686#post25686"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nur-nahid-17732" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c0376912-9463-4628-9fce-feafba1fb7db.png" style="width: 100%;" title alt="Nur Nahid" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/6045a1da-8220-4651-ae63-62d4362d3488_thumb.png" alt="Innovator ✨" title="Innovator ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/fin-ai-agent-59/fin-csat-score-6346?postid=25686#post25686"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25680,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465?postid=25680#post25680","creationDate":"2024-11-22T12:59:14+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6509,"id":8465,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465","title":"Should I integrate my website with Intercom to better engage customers?","lastPost":{"id":25680,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465?postid=25680#post25680","creationDate":"2024-11-22T12:59:14+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":2,"relevantPost":{"id":25680,"author":{"id":17977,"url":"\/members\/godofprogrammer-17977","name":"godofprogrammer","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about <a href=\"https:\/\/www.scriptsusa.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">medical\u00a0consultations,<\/a> So I am looking for a platform where I can engage my client\u2019s customers according to their location and plan their consultations according to customers\u2019 location.<br \/>Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?<\/p>","url":"\/conversations-9\/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465?postid=25680#post25680","creationDate":"2024-11-22T12:59:14+0000","relativeCreationDate":"1 day ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25680"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8465 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Should I integrate my website with Intercom to better engage customers?" href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/godofprogrammer-17977" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png" style="width: 100%;" title alt="godofprogrammer" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/godofprogrammer-17977">godofprogrammer</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Should I integrate my website with Intercom to better engage customers?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465">I am currently handling one of my client's projects where I have to engage with the audience and customers of 3 different cities in the USA. It is more commonly about medical consultations, So I am looking for a platform where I can engage my client’s customers according to their location and plan their consultations according to customers’ location.Should I go for it or not? Will I be able to engage customers according to their locations? Is there any plan of Intercom that can sound beneficial for this specific business?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465?postid=25680#post25680"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/godofprogrammer-17977" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/c79d543e-6d61-4a81-b7d2-44bc81eaffcd.png" style="width: 100%;" title alt="godofprogrammer" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/should-i-integrate-my-website-with-intercom-to-better-engage-customers-8465?postid=25680#post25680"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25672,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461?postid=25672#post25672","creationDate":"2024-11-22T04:31:12+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":6508,"id":8461,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461","title":"react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers.","lastPost":{"id":25672,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461?postid=25672#post25672","creationDate":"2024-11-22T04:31:12+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":25672,"author":{"id":18426,"url":"\/members\/triet-18426","name":"Triet","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!<\/p>","url":"\/fin-ai-agent-59\/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461?postid=25672#post25672","creationDate":"2024-11-22T04:31:12+0000","relativeCreationDate":"1 day ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25672"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8461 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers." href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/triet-18426" rel="noreferrer"><div class="default-avatar avatar-variant-6">T</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/triet-18426">Triet</a></span><span class="user-title text--meta">New Participant</span></div><a href="/fin-ai-agent-59" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Fin AI Agent</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">react-use-intercom use in nextjs project but only show on safari and desktop, hide on other mobile device with other browsers.</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461">Hello, I tried to use react-use-intercom in my nextjs project, everything works fine on desktop, safari but the chat hides on other browsers when using mobile devices. Please help me fix the issue. Thanks!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461?postid=25672#post25672"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/triet-18426" rel="noreferrer"><div class="default-avatar avatar-variant-6">T</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/fin-ai-agent-59/react-use-intercom-use-in-nextjs-project-but-only-show-on-safari-and-desktop-hide-on-other-mobile-device-with-other-browsers-8461?postid=25672#post25672"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25000,"author":{"id":17932,"url":"\/members\/williamjoe-17932","name":"Williamjoe","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( <a href=\"https:\/\/hypertoughinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Check out<\/a> ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25000#post25000","creationDate":"2024-10-23T10:49:44+0000","relativeCreationDate":"1 month ago"},"isTopicUnread":true,"privateId":6388,"id":8210,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210","title":"How do I test workflows in Intercom before making them live?","lastPost":{"id":25670,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To test, I usually restrict the created workflow to people with email addresses from my company\u2019s domain. This way, I can run tests before going live.<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670","creationDate":"2024-11-21T21:34:15+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25670,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>To test, I usually restrict the created workflow to people with email addresses from my company\u2019s domain. This way, I can run tests before going live.<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670","creationDate":"2024-11-21T21:34:15+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":5,"numberOfLikes":1,"relevantPost":{"id":25000,"author":{"id":17932,"url":"\/members\/williamjoe-17932","name":"Williamjoe","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I\u2019m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( <a href=\"https:\/\/hypertoughinfo.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">Check out<\/a> ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"\/workflows-7\/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25000#post25000","creationDate":"2024-10-23T10:49:44+0000","relativeCreationDate":"1 month ago"},"numberOfViews":69,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25670"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8210 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How do I test workflows in Intercom before making them live?" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/williamjoe-17932" rel="noreferrer"><div class="default-avatar avatar-variant-2">W</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/williamjoe-17932">Williamjoe</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How do I test workflows in Intercom before making them live?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210">I’m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( Check out ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated! </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">69</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/graziela-3166" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/how-do-i-test-workflows-in-intercom-before-making-them-live-8210?postid=25670#post25670"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":16018,"author":{"id":6394,"url":"\/members\/kelsea-6394","name":"Kelsea","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! I was wondering if anyone has insight into what a good resolution rate for Fin would be? I know the marketing site for Fin says \u201cResolve\u00a050% of your support questions instantly\u201d - but is 50% the average that we should resolution rate that we should be seeing? We only just started our trial but are preparing support goals for the quarter and I\u2019m not finding any information about this in the Help Center.<\/p><p>\u00a0<\/p><p>I would love to hear Intercom\u2019s thoughts on what they see across their own Fin averages\u00a0or an average across all companies who use Fin, but it would also be helpful to hear from anyone who may have insight into this for their own company.<\/p><p>\u00a0<\/p><p>Thank you!<\/p>","url":"\/fin-ai-agent-59\/fin-resolution-rate-4784?postid=16018#post16018","creationDate":"2023-07-27T17:29:05+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":3622,"id":4784,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"\/fin-ai-agent-59\/fin-resolution-rate-4784","title":"Fin resolution rate?","lastPost":{"id":25669,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Here our average is 25%.\u00a0We have evolved significantly after a major task force dedicated to reviewing and maintaining snippets\u2014it was our greatest success.<\/p>","url":"\/fin-ai-agent-59\/fin-resolution-rate-4784?postid=25669#post25669","creationDate":"2024-11-21T21:31:49+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25669,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Here our average is 25%.\u00a0We have evolved significantly after a major task force dedicated to reviewing and maintaining snippets\u2014it was our greatest success.<\/p>","url":"\/fin-ai-agent-59\/fin-resolution-rate-4784?postid=25669#post25669","creationDate":"2024-11-21T21:31:49+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":1,"relevantPost":{"id":16018,"author":{"id":6394,"url":"\/members\/kelsea-6394","name":"Kelsea","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi! I was wondering if anyone has insight into what a good resolution rate for Fin would be? I know the marketing site for Fin says \u201cResolve\u00a050% of your support questions instantly\u201d - but is 50% the average that we should resolution rate that we should be seeing? We only just started our trial but are preparing support goals for the quarter and I\u2019m not finding any information about this in the Help Center.<\/p><p>\u00a0<\/p><p>I would love to hear Intercom\u2019s thoughts on what they see across their own Fin averages\u00a0or an average across all companies who use Fin, but it would also be helpful to hear from anyone who may have insight into this for their own company.<\/p><p>\u00a0<\/p><p>Thank you!<\/p>","url":"\/fin-ai-agent-59\/fin-resolution-rate-4784?postid=16018#post16018","creationDate":"2023-07-27T17:29:05+0000","relativeCreationDate":"1 year ago"},"numberOfViews":485,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25669"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-4784 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Fin resolution rate?" href="/fin-ai-agent-59/fin-resolution-rate-4784"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kelsea-6394" rel="noreferrer"><div class="default-avatar avatar-variant-4">K</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/kelsea-6394">Kelsea</a></span><span class="user-title text--meta">New Participant</span></div><a href="/fin-ai-agent-59" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Fin AI Agent</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/fin-ai-agent-59/fin-resolution-rate-4784" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Fin resolution rate?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/fin-ai-agent-59/fin-resolution-rate-4784">Hi! I was wondering if anyone has insight into what a good resolution rate for Fin would be? I know the marketing site for Fin says “Resolve 50% of your support questions instantly” - but is 50% the average that we should resolution rate that we should be seeing? We only just started our trial but are preparing support goals for the quarter and I’m not finding any information about this in the Help Center. I would love to hear Intercom’s thoughts on what they see across their own Fin averages or an average across all companies who use Fin, but it would also be helpful to hear from anyone who may have insight into this for their own company. Thank you!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/fin-ai-agent-59/fin-resolution-rate-4784"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">485</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/fin-ai-agent-59/fin-resolution-rate-4784?postid=25669#post25669"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/graziela-3166" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/fin-ai-agent-59/fin-resolution-rate-4784?postid=25669#post25669"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25380,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25380#post25380","creationDate":"2024-11-11T14:29:06+0000","relativeCreationDate":"12 days ago"},"isTopicUnread":true,"privateId":6457,"id":8354,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":59,"isIdeation":false,"url":"\/fin-ai-agent-59","title":"Fin AI Agent","description":"Intercom\u2019s breakthrough AI chatbot, built on GPT-4"},"url":"\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354","title":"Train FIN for more scenario based questions?","lastPost":{"id":25667,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>You can use customer answers that allow you to manually add predefined responses to commonly asked questions or scenarios that aren\u2019t sufficiently addressed by your Help Center content<\/p>","url":"\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667","creationDate":"2024-11-21T21:25:53+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25667,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>You can use customer answers that allow you to manually add predefined responses to commonly asked questions or scenarios that aren\u2019t sufficiently addressed by your Help Center content<\/p>","url":"\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667","creationDate":"2024-11-21T21:25:53+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25380,"author":{"id":18236,"url":"\/members\/jihan-javier-18236","name":"Jihan Javier","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions.\u00a0<\/p>","url":"\/fin-ai-agent-59\/train-fin-for-more-scenario-based-questions-8354?postid=25380#post25380","creationDate":"2024-11-11T14:29:06+0000","relativeCreationDate":"12 days ago"},"numberOfViews":16,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25667"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8354 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Train FIN for more scenario based questions?" href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jihan-javier-18236" rel="noreferrer"><div class="default-avatar avatar-variant-6">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jihan-javier-18236">Jihan Javier</a></span><span class="user-title text--meta">New Participant</span></div><a href="/fin-ai-agent-59" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Fin AI Agent</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Train FIN for more scenario based questions?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354">Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">16</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/graziela-3166" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/fin-ai-agent-59/train-fin-for-more-scenario-based-questions-8354?postid=25667#post25667"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":1149,"author":{"id":3867,"url":"\/members\/user954-3867","name":"User954","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0682G00000D52keQAB.png\" alt=\"LanguageControlMenu\"><\/img><\/p>","url":"\/article-help-center-6\/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027?postid=1149#post1149","creationDate":"2021-04-14T06:47:31+0000","relativeCreationDate":"3 years ago"},"isTopicUnread":true,"privateId":979,"id":1027,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":6,"isIdeation":false,"url":"\/article-help-center-6","title":"Article Help Center","description":"Scale your support and answer questions faster with your Intercom Help Center"},"url":"\/article-help-center-6\/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027","title":"Hi, where do you hide the help center's language selection menu?","lastPost":{"id":25666,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>You have to delete the supported languages on configure and style<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/803b2fc9-df91-4867-82fa-07d8a88e3177.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0d334da7-4cde-41c9-8b19-132a38347730.png\" \/><\/figure><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7f5da6fc-d0f9-4869-9046-aa74c6ea4271.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/article-help-center-6\/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027?postid=25666#post25666","creationDate":"2024-11-21T21:21:35+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25666,"author":{"id":3166,"url":"\/members\/graziela-3166","name":"Graziela","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/321e5b27-74cb-4704-9694-efec19800a66.png","userTitle":"Active User","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"Active User"},"userLevel":1,"badges":[{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>You have to delete the supported languages on configure and style<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/803b2fc9-df91-4867-82fa-07d8a88e3177.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0d334da7-4cde-41c9-8b19-132a38347730.png\" \/><\/figure><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7f5da6fc-d0f9-4869-9046-aa74c6ea4271.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/article-help-center-6\/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027?postid=25666#post25666","creationDate":"2024-11-21T21:21:35+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":1149,"author":{"id":3867,"url":"\/members\/user954-3867","name":"User954","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p><img src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0682G00000D52keQAB.png\" alt=\"LanguageControlMenu\"><\/img><\/p>","url":"\/article-help-center-6\/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027?postid=1149#post1149","creationDate":"2021-04-14T06:47:31+0000","relativeCreationDate":"3 years ago"},"numberOfViews":87,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25666"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-1027 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Hi, where do you hide the help center's language selection menu?" href="/article-help-center-6/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/user954-3867" rel="noreferrer"><div class="default-avatar avatar-variant-7">U</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/user954-3867">User954</a></span><span class="user-title text--meta">New Participant</span></div><a href="/article-help-center-6" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Article Help Center</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/article-help-center-6/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Hi, where do you hide the help center's language selection menu?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/article-help-center-6/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027"></a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/article-help-center-6/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/321e5b27-74cb-4704-9694-efec19800a66.png" style="width: 100%;" title alt="Graziela" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/article-help-center-6/hi-where-do-you-hide-the-help-center-s-language-selection-menu-1027?postid=25666#post25666"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25396,"author":{"id":18251,"url":"\/members\/jules-carney-18251","name":"Jules Carney","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<\/p><p>\u00a0<\/p><p>We have intercom messaging via our web app (react application with intercom\/messenger-js-sdk). We\u2019d like to log in our user so we can retain conversations with them, but we don\u2019t want to track their location or page views, is there a way to stop collecting this information?\u00a0<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"\/messenger-8\/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25396#post25396","creationDate":"2024-11-12T13:54:05+0000","relativeCreationDate":"11 days ago"},"isTopicUnread":true,"privateId":6460,"id":8360,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":8,"isIdeation":false,"url":"\/messenger-8","title":"Messenger","description":"Intercom's fully customizable Messenger, providing customers with in-context engagement."},"url":"\/messenger-8\/how-to-avoid-capturing-specific-pieces-of-user-data-8360","title":"How to avoid capturing specific pieces of user data","lastPost":{"id":25660,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18251\">@Jules Carney<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/><br \/>It is not currently available for customers to disable themselves, but these\u00a0can indeed be disabled\u00a0upon request by our team!\u00a0And I can see you already opened up a conversation with Kyle who enabled these\u00a0feature flags in your workspace for you \ud83d\ude01<br \/><br \/>Glad to see you got help from Kyle there on that one! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messenger-8\/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25660#post25660","creationDate":"2024-11-21T15:35:44+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25660,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"18251\">@Jules Carney<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/><br \/>It is not currently available for customers to disable themselves, but these\u00a0can indeed be disabled\u00a0upon request by our team!\u00a0And I can see you already opened up a conversation with Kyle who enabled these\u00a0feature flags in your workspace for you \ud83d\ude01<br \/><br \/>Glad to see you got help from Kyle there on that one! \ud83d\udcaa\ud83c\udffc<\/p>","url":"\/messenger-8\/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25660#post25660","creationDate":"2024-11-21T15:35:44+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25396,"author":{"id":18251,"url":"\/members\/jules-carney-18251","name":"Jules Carney","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<\/p><p>\u00a0<\/p><p>We have intercom messaging via our web app (react application with intercom\/messenger-js-sdk). We\u2019d like to log in our user so we can retain conversations with them, but we don\u2019t want to track their location or page views, is there a way to stop collecting this information?\u00a0<\/p><p>\u00a0<\/p><p>Thanks!<\/p>","url":"\/messenger-8\/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25396#post25396","creationDate":"2024-11-12T13:54:05+0000","relativeCreationDate":"11 days ago"},"numberOfViews":22,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25660"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8360 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to How to avoid capturing specific pieces of user data" href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jules-carney-18251" rel="noreferrer"><div class="default-avatar avatar-variant-1">J</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/jules-carney-18251">Jules Carney</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messenger-8" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messenger</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How to avoid capturing specific pieces of user data</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360">Hi, We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information? Thanks!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">22</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25660#post25660"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messenger-8/how-to-avoid-capturing-specific-pieces-of-user-data-8360?postid=25660#post25660"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25314,"author":{"id":17953,"url":"\/members\/francisca-17953","name":"Francisca","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I have two workflows:<br \/>1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours:\u00a0If\u00a0<strong>anyone<\/strong>\u00a0sends a message during this time, the workflow will end.<br \/>2. Another triggered by Customer sends any message (for various sources, including whatsapp).<\/p><p>It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.<\/p><p>It is very weird because this same system works for other workflows triggered from messenger.<\/p><p>\u00bfIs there a reason why the second workflow is not being triggered?<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25314#post25314","creationDate":"2024-11-06T18:12:39+0000","relativeCreationDate":"17 days ago"},"isTopicUnread":true,"privateId":6438,"id":8322,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322","title":"Workflow triggered by \"Customer sends any message\" not working on whatsapp","lastPost":{"id":25657,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"17953\">@Francisca<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/>\u00a0<\/p><p>There are a couple of reasons why your second workflow might not be triggering after the first one ends.<br \/><br \/>One key point to consider is that only one workflow with customer-facing content can be running at any point. If the conditions of the conversation change, then another workflow with customer-facing content can jump in. However, if a workflow is technically active at the time the conversation is closed or another event occurs, another end-user facing workflow can't be triggered from that action.<\/p><p>Additionally, if your Workflow is configured to specific channels like WhatsApp, ensure that the channel is correctly connected and active. A disconnected channel might be the reason why a Workflow is not firing.<br \/><br \/>Also, if a user creates multiple conversations within a 2-minute window, Intercom will disregard matching to the subsequent conversations. The user will still be able to create the additional conversations, but Intercom will not elect any Workflows to run in those conversations.<\/p><p>Given these points, it's possible that the second workflow is not triggering because the first workflow is still considered active, or there might be an issue with the channel settings or a timing issue with the messages being sent too close together. You may need to review the configuration of your workflows and channels to ensure they are set up correctly.<br \/><br \/>If you continue to have issues it could be worth opening a support conversation with our team! It\u2019s always helpful to send both the workflows and the test conversations URL\u2019s.<br \/><br \/>Hope this helps!\u00a0\ud83d\udcaa\ud83c\udffc<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657","creationDate":"2024-11-21T15:10:35+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25657,"author":{"id":17533,"url":"\/members\/emilygav-17533","name":"Emilygav","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":0,"badges":[{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"}],"isBanned":false},"content":"<p>Hey there \u200b<user-mention data-id=\"17953\">@Francisca<\/user-mention>, Emily here from Support Engineering \ud83d\udc4b\ud83c\udffc<br \/>\u00a0<\/p><p>There are a couple of reasons why your second workflow might not be triggering after the first one ends.<br \/><br \/>One key point to consider is that only one workflow with customer-facing content can be running at any point. If the conditions of the conversation change, then another workflow with customer-facing content can jump in. However, if a workflow is technically active at the time the conversation is closed or another event occurs, another end-user facing workflow can't be triggered from that action.<\/p><p>Additionally, if your Workflow is configured to specific channels like WhatsApp, ensure that the channel is correctly connected and active. A disconnected channel might be the reason why a Workflow is not firing.<br \/><br \/>Also, if a user creates multiple conversations within a 2-minute window, Intercom will disregard matching to the subsequent conversations. The user will still be able to create the additional conversations, but Intercom will not elect any Workflows to run in those conversations.<\/p><p>Given these points, it's possible that the second workflow is not triggering because the first workflow is still considered active, or there might be an issue with the channel settings or a timing issue with the messages being sent too close together. You may need to review the configuration of your workflows and channels to ensure they are set up correctly.<br \/><br \/>If you continue to have issues it could be worth opening a support conversation with our team! It\u2019s always helpful to send both the workflows and the test conversations URL\u2019s.<br \/><br \/>Hope this helps!\u00a0\ud83d\udcaa\ud83c\udffc<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657","creationDate":"2024-11-21T15:10:35+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":2,"relevantPost":{"id":25314,"author":{"id":17953,"url":"\/members\/francisca-17953","name":"Francisca","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I have two workflows:<br \/>1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours:\u00a0If\u00a0<strong>anyone<\/strong>\u00a0sends a message during this time, the workflow will end.<br \/>2. Another triggered by Customer sends any message (for various sources, including whatsapp).<\/p><p>It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.<\/p><p>It is very weird because this same system works for other workflows triggered from messenger.<\/p><p>\u00bfIs there a reason why the second workflow is not being triggered?<\/p>","url":"\/workflows-7\/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25314#post25314","creationDate":"2024-11-06T18:12:39+0000","relativeCreationDate":"17 days ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25657"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8322 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Workflow triggered by "Customer sends any message" not working on whatsapp" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/francisca-17953" rel="noreferrer"><div class="default-avatar avatar-variant-3">F</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/francisca-17953">Francisca</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Workflow triggered by "Customer sends any message" not working on whatsapp</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322">I have two workflows:1. One triggered by a whatsapp conversation (Customer sends their first message), where the final step is Wait 23 hours: If anyone sends a message during this time, the workflow will end.2. Another triggered by Customer sends any message (for various sources, including whatsapp).It is happening that after the customer answers the first workflow during the wait (so the workflow ends), and then sends another message, the second workflow is not being triggered.It is very weird because this same system works for other workflows triggered from messenger.¿Is there a reason why the second workflow is not being triggered?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">7</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/emilygav-17533" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/de944637-a9ff-43b4-8f5e-3b4b5dbfb22b.png" style="width: 100%;" title alt="Emilygav" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/workflow-triggered-by-customer-sends-any-message-not-working-on-whatsapp-8322?postid=25657#post25657"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":2442,"author":{"id":8622,"url":"\/members\/stefan-m-8622","name":"Stefan M","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We would need to add Content Security Policy to our application. I saw this\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" alt=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" target=\"_blank\">article<\/a>\u00a0on Intercom Help. There it is stated to use\u00a0&#39;unsafe-inline&#39; but I am wondering is there a way not to use it, since we would like avoid that in our policy?<\/p>","url":"\/article-help-center-6\/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=2442#post2442","creationDate":"2022-06-22T11:13:06+0000","relativeCreationDate":"2 years ago"},"isTopicUnread":true,"privateId":2012,"id":2165,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":6,"isIdeation":false,"url":"\/article-help-center-6","title":"Article Help Center","description":"Scale your support and answer questions faster with your Intercom Help Center"},"url":"\/article-help-center-6\/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165","title":"Is there a way to serve Intercom with Content Security Policy without style-src: 'unsafe-inline'","lastPost":{"id":25644,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18404\">@kevindqc<\/user-mention>\u00a0<br \/><br \/>\u00a0<\/p><p>Intercom supports Google's strict Content Security Policy (CSP) version 3, which allows you to specify a policy that does not require 'unsafe-inline' for script sources. This means you can configure your CSP without lowering your website's security to use Intercom. The recommended directives for script sources include a nonce-source or source allowlisting if you cannot use CSPv2 or v3 features. For style sources, 'unsafe-inline' can be used, but if you include nonces in your style-src directive, 'unsafe-inline' will be ignored, and only styles with a matching nonce will be applied. To ensure compatibility with Intercom and maintain your website's security, you should refer to the specific <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" target=\"_blank\" rel=\"noreferrer noopener\">CSP settings<\/a> provided by Intercom, which detail the domains and configurations that should be whitelisted. Additionally, here is a list of domains you may need to whitelist for Intercom's script and style sources:<\/p><ul><li>For script-src:<br \/>\t\u2022\u00a0<code>https:\/\/video-messages.intercomcdn.com<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.intercom.io<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.eu.intercom.io<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.au.intercom.io<\/code><br \/>\t\u2022 And other Intercom-related domains.<\/li>\t<li>For style-src:<br \/>\t\u2022 'unsafe-inline'<\/li><\/ul><p>Please note that while 'unsafe-inline' is listed for style-src, the presence of nonces will override this setting, and you will need to ensure that the nonces match those used by Intercom's inline styles.<\/p>","url":"\/article-help-center-6\/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=25644#post25644","creationDate":"2024-11-21T08:36:28+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25644,"author":{"id":14174,"url":"\/members\/mateusz-leszkiewicz-14174","name":"mateusz.leszkiewicz","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png","userTitle":"Intercom Team","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","iconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1347d48e-cf4c-40d3-9bef-9ed895e9ff37.png","avatarIcon":"3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png","name":"Intercom Team"},"userLevel":4,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18404\">@kevindqc<\/user-mention>\u00a0<br \/><br \/>\u00a0<\/p><p>Intercom supports Google's strict Content Security Policy (CSP) version 3, which allows you to specify a policy that does not require 'unsafe-inline' for script sources. This means you can configure your CSP without lowering your website's security to use Intercom. The recommended directives for script sources include a nonce-source or source allowlisting if you cannot use CSPv2 or v3 features. For style sources, 'unsafe-inline' can be used, but if you include nonces in your style-src directive, 'unsafe-inline' will be ignored, and only styles with a matching nonce will be applied. To ensure compatibility with Intercom and maintain your website's security, you should refer to the specific <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" target=\"_blank\" rel=\"noreferrer noopener\">CSP settings<\/a> provided by Intercom, which detail the domains and configurations that should be whitelisted. Additionally, here is a list of domains you may need to whitelist for Intercom's script and style sources:<\/p><ul><li>For script-src:<br \/>\t\u2022\u00a0<code>https:\/\/video-messages.intercomcdn.com<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.intercom.io<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.eu.intercom.io<\/code><br \/>\t\u2022\u00a0<code>https:\/\/messenger-apps.au.intercom.io<\/code><br \/>\t\u2022 And other Intercom-related domains.<\/li>\t<li>For style-src:<br \/>\t\u2022 'unsafe-inline'<\/li><\/ul><p>Please note that while 'unsafe-inline' is listed for style-src, the presence of nonces will override this setting, and you will need to ensure that the nonces match those used by Intercom's inline styles.<\/p>","url":"\/article-help-center-6\/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=25644#post25644","creationDate":"2024-11-21T08:36:28+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":11,"numberOfLikes":2,"relevantPost":{"id":2442,"author":{"id":8622,"url":"\/members\/stefan-m-8622","name":"Stefan M","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>We would need to add Content Security Policy to our application. I saw this\u00a0<a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" alt=\"https:\/\/www.intercom.com\/help\/en\/articles\/3894-using-intercom-with-content-security-policy\" target=\"_blank\">article<\/a>\u00a0on Intercom Help. There it is stated to use\u00a0&#39;unsafe-inline&#39; but I am wondering is there a way not to use it, since we would like avoid that in our policy?<\/p>","url":"\/article-help-center-6\/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=2442#post2442","creationDate":"2022-06-22T11:13:06+0000","relativeCreationDate":"2 years ago"},"numberOfViews":473,"contentType":"question","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25644"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-2165 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is there a way to serve Intercom with Content Security Policy without style-src: 'unsafe-inline'" href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/stefan-m-8622" rel="noreferrer"><div class="default-avatar avatar-variant-2">S</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/stefan-m-8622">Stefan M</a></span><span class="user-title text--meta">New Participant</span></div><a href="/article-help-center-6" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Article Help Center</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is there a way to serve Intercom with Content Security Policy without style-src: 'unsafe-inline'</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165">We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use &#39;unsafe-inline&#39; but I am wondering is there a way not to use it, since we would like avoid that in our policy?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">473</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=25644#post25644"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">11</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mateusz-leszkiewicz-14174" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/1215a26b-6ec5-46c5-9ef1-5a0fe55b8fd1.png" style="width: 100%;" title alt="mateusz.leszkiewicz" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/3f5e0011-ad0e-4932-b408-b43d160ca324_thumb.png" alt="Intercom Team" title="Intercom Team" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/article-help-center-6/is-there-a-way-to-serve-intercom-with-content-security-policy-without-style-src-unsafe-inline-2165?postid=25644#post25644"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25642,"author":{"id":18414,"url":"\/members\/wen-qin-18414","name":"Wen Qin","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>I am searching for a solution to disable the \u201cdownload conversation\u201d button on the messenger widget, but it looks like it is not quite possible.<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/conversations-9\/disable-download-conversation-button-8451?postid=25642#post25642","creationDate":"2024-11-21T07:27:36+0000","relativeCreationDate":"2 days ago"},"isTopicUnread":true,"privateId":6505,"id":8451,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/disable-download-conversation-button-8451","title":"Disable \"download conversation\" Button","lastPost":{"id":25642,"author":{"id":18414,"url":"\/members\/wen-qin-18414","name":"Wen Qin","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>I am searching for a solution to disable the \u201cdownload conversation\u201d button on the messenger widget, but it looks like it is not quite possible.<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/conversations-9\/disable-download-conversation-button-8451?postid=25642#post25642","creationDate":"2024-11-21T07:27:36+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":1,"relevantPost":{"id":25642,"author":{"id":18414,"url":"\/members\/wen-qin-18414","name":"Wen Qin","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi,\u00a0<br \/>I am searching for a solution to disable the \u201cdownload conversation\u201d button on the messenger widget, but it looks like it is not quite possible.<br \/><br \/>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/7e047976-c5a9-49af-ae7b-6a6ba570a85c.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/conversations-9\/disable-download-conversation-button-8451?postid=25642#post25642","creationDate":"2024-11-21T07:27:36+0000","relativeCreationDate":"2 days ago"},"numberOfViews":5,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25642"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8451 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Disable "download conversation" Button" href="/conversations-9/disable-download-conversation-button-8451"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/wen-qin-18414" rel="noreferrer"><div class="default-avatar avatar-variant-4">W</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/wen-qin-18414">Wen Qin</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/disable-download-conversation-button-8451" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Disable "download conversation" Button</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/disable-download-conversation-button-8451">Hi, I am searching for a solution to disable the “download conversation” button on the messenger widget, but it looks like it is not quite possible. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/disable-download-conversation-button-8451"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">5</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/disable-download-conversation-button-8451?postid=25642#post25642"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/wen-qin-18414" rel="noreferrer"><div class="default-avatar avatar-variant-4">W</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/disable-download-conversation-button-8451?postid=25642#post25642"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25458,"author":{"id":18273,"url":"\/members\/eliab-shifferaw-18273","name":"Eliab Shifferaw","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?<\/p>","url":"\/conversations-9\/problems-with-audio-files-being-unviewavle-8377?postid=25458#post25458","creationDate":"2024-11-13T21:19:54+0000","relativeCreationDate":"10 days ago"},"isTopicUnread":true,"privateId":6469,"id":8377,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/problems-with-audio-files-being-unviewavle-8377","title":"Problems With Audio Files Being unviewavle","lastPost":{"id":25641,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18273\">@Eliab Shifferaw<\/user-mention>\u00a0just checking in, were you referring to the SDK for iOS or the Intercom mobile app for iOS?<\/p><p>\u00a0<\/p><p>Sorry you've been having this issue, if you can share more about your situation hopefully the issue will get resolved soon for you.<\/p><p>\u00a0<\/p>","url":"\/conversations-9\/problems-with-audio-files-being-unviewavle-8377?postid=25641#post25641","creationDate":"2024-11-21T07:04:40+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25641,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18273\">@Eliab Shifferaw<\/user-mention>\u00a0just checking in, were you referring to the SDK for iOS or the Intercom mobile app for iOS?<\/p><p>\u00a0<\/p><p>Sorry you've been having this issue, if you can share more about your situation hopefully the issue will get resolved soon for you.<\/p><p>\u00a0<\/p>","url":"\/conversations-9\/problems-with-audio-files-being-unviewavle-8377?postid=25641#post25641","creationDate":"2024-11-21T07:04:40+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25458,"author":{"id":18273,"url":"\/members\/eliab-shifferaw-18273","name":"Eliab Shifferaw","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?<\/p>","url":"\/conversations-9\/problems-with-audio-files-being-unviewavle-8377?postid=25458#post25458","creationDate":"2024-11-13T21:19:54+0000","relativeCreationDate":"10 days ago"},"numberOfViews":17,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25641"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8377 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Problems With Audio Files Being unviewavle" href="/conversations-9/problems-with-audio-files-being-unviewavle-8377"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/eliab-shifferaw-18273" rel="noreferrer"><div class="default-avatar avatar-variant-3">E</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/eliab-shifferaw-18273">Eliab Shifferaw</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/problems-with-audio-files-being-unviewavle-8377" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Problems With Audio Files Being unviewavle</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/problems-with-audio-files-being-unviewavle-8377">I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/problems-with-audio-files-being-unviewavle-8377"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">17</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/problems-with-audio-files-being-unviewavle-8377?postid=25641#post25641"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/problems-with-audio-files-being-unviewavle-8377?postid=25641#post25641"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25489,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using DialPad, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8390?postid=25489#post25489","creationDate":"2024-11-15T07:12:29+0000","relativeCreationDate":"8 days ago"},"isTopicUnread":true,"privateId":6476,"id":8390,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/question-regarding-2-way-text-sms-8390","title":"Question Regarding 2-Way Text & SMS","lastPost":{"id":25639,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Ebenezer.Laleye\"><div class=\"content-quote-content\">\t<p>Hi \u200b<user-mention data-id=\"18307\">@Manuel<\/user-mention>\u00a0! Ebenezer here from Engineering Support\ud83d\udc4b.<\/p>\t<p>So it\u2019s not currently possible to use SMS and makes calls on the same number.<\/p>\t<p>We are working on rolling this out as a feature very soon, but for now there wouldn\u2019t be a workaround for this.<\/p>\t<p>Hope this helps!<\/p>\t<\/div><\/content-quote><p>Thank you, regarding being a feature very soon, does that mean it\u2019s currently being developed? Additionally, do you know by chance if it\u2019ll release end of the year? We\u2019re wanting to switch to a different provider, but don\u2019t mind waiting if it\u2019s around the corner.<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8390?postid=25639#post25639","creationDate":"2024-11-21T03:29:11+0000","relativeCreationDate":"2 days ago"},"lastReply":{"id":25639,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<content-quote data-username=\"Ebenezer.Laleye\"><div class=\"content-quote-content\">\t<p>Hi \u200b<user-mention data-id=\"18307\">@Manuel<\/user-mention>\u00a0! Ebenezer here from Engineering Support\ud83d\udc4b.<\/p>\t<p>So it\u2019s not currently possible to use SMS and makes calls on the same number.<\/p>\t<p>We are working on rolling this out as a feature very soon, but for now there wouldn\u2019t be a workaround for this.<\/p>\t<p>Hope this helps!<\/p>\t<\/div><\/content-quote><p>Thank you, regarding being a feature very soon, does that mean it\u2019s currently being developed? Additionally, do you know by chance if it\u2019ll release end of the year? We\u2019re wanting to switch to a different provider, but don\u2019t mind waiting if it\u2019s around the corner.<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8390?postid=25639#post25639","creationDate":"2024-11-21T03:29:11+0000","relativeCreationDate":"2 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25489,"author":{"id":18307,"url":"\/members\/manuel-18307","name":"Manuel","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi there,<\/p><p>\u00a0<\/p><p>We\u2019re currently using DialPad, but we\u2019re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn\u2019t send a text message to the \u201cticket\u201d. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don\u2019t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What\u2019s a good work around?<\/p>","url":"\/conversations-9\/question-regarding-2-way-text-sms-8390?postid=25489#post25489","creationDate":"2024-11-15T07:12:29+0000","relativeCreationDate":"8 days ago"},"numberOfViews":6,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25639"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8390 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Question Regarding 2-Way Text & SMS" href="/conversations-9/question-regarding-2-way-text-sms-8390"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/manuel-18307" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/manuel-18307">Manuel</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/question-regarding-2-way-text-sms-8390" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Question Regarding 2-Way Text & SMS</a><div class="tooltip tooltip--day tooltip--thread-type" title="Answered"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/question-regarding-2-way-text-sms-8390">Hi there, We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ticket”. Would I be able to get the calling number, work with the SMS texting number? Otherwise, it seems a bit impractical to communicate with clients, where they don’t know which is our actual company number. For example, should my website have the two numbers listed? That comes off a bit misleading. What’s a good work around?</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/question-regarding-2-way-text-sms-8390"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/conversations-9/question-regarding-2-way-text-sms-8390?postid=25639#post25639"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/manuel-18307" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/conversations-9/question-regarding-2-way-text-sms-8390?postid=25639#post25639"><span class="thread-meta-item__text">2 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25621,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<br \/>I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of\u00a0Assignees.<br \/>I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.<br \/><br \/>In the \u2018Teammate sends any message\u2019 trigger I am not able to find a dynamic option (current user)<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25621#post25621","creationDate":"2024-11-20T19:05:09+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6501,"id":8445,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":7,"isIdeation":false,"url":"\/workflows-7","title":"Workflows","description":"Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots"},"url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445","title":"Assign a conversation to the teammate who replied last","lastPost":{"id":25637,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0Thank you for the link. In my scenario, the conversation already assigned to another user. Ideally I should be able to orchestrate if a replying user should be added to the list of assignees OR replace and existing assignee \u2192\u00a0second scenario you described.\u00a0<br \/>\u00a0<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637","creationDate":"2024-11-20T22:19:03+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":25637,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"838\">@Nathan Sudds<\/user-mention>\u00a0Thank you for the link. In my scenario, the conversation already assigned to another user. Ideally I should be able to orchestrate if a replying user should be added to the list of assignees OR replace and existing assignee \u2192\u00a0second scenario you described.\u00a0<br \/>\u00a0<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637","creationDate":"2024-11-20T22:19:03+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":25621,"author":{"id":16368,"url":"\/members\/vsevolod-tsurikov-16368","name":"Vsevolod Tsurikov","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hello,<br \/>I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of\u00a0Assignees.<br \/>I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.<br \/><br \/>In the \u2018Teammate sends any message\u2019 trigger I am not able to find a dynamic option (current user)<\/p>","url":"\/workflows-7\/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25621#post25621","creationDate":"2024-11-20T19:05:09+0000","relativeCreationDate":"3 days ago"},"numberOfViews":12,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25637"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8445 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Assign a conversation to the teammate who replied last" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vsevolod-tsurikov-16368" rel="noreferrer"><div class="default-avatar avatar-variant-8">V</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/vsevolod-tsurikov-16368">Vsevolod Tsurikov</a></span><span class="user-title text--meta">New Participant</span></div><a href="/workflows-7" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Workflows</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assign a conversation to the teammate who replied last</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445">Hello,I have a requirement to assign the conversation to the teammate who replied last OR add this teammate to the list of Assignees.I am wondering if there is a simple way to implement using Intercom workflows rather than API approach.In the ‘Teammate sends any message’ trigger I am not able to find a dynamic option (current user)</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/vsevolod-tsurikov-16368" rel="noreferrer"><div class="default-avatar avatar-variant-8">V</div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/workflows-7/assign-a-conversation-to-the-teammate-who-replied-last-8445?postid=25637#post25637"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25561,"author":{"id":18375,"url":"\/members\/stacy-delong-18375","name":"Stacy DeLong","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist.\u00a0<\/p><ul><li>Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text.<\/li>\t<li>I am trying to insert an Icon\/Image to the Left of a bulleted list. Unfortunately I can\u2019t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.\u00a0<\/li>\t<li>Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven\u2019t found how to do that.\u00a0<\/li><\/ul><p>Any guidance or tips for this novice user, would be greatly appreciated!<\/p><p>SD<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25561#post25561","creationDate":"2024-11-19T18:40:34+0000","relativeCreationDate":"4 days ago"},"isTopicUnread":true,"privateId":6492,"id":8428,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11,"isIdeation":false,"url":"\/messages-series-11","title":"Messages & Series","description":"Send perfect messages and targeted campaigns with Intercom's outbound features"},"url":"\/messages-series-11\/email-creation-8428","title":"Email Creation","lastPost":{"id":25636,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18375\">@Stacy DeLong<\/user-mention>\u00a0 Welcome to the Intercom Community!<br \/><br \/>Here\u2019s a quick video with some ideas that I hope will help you with these various questions, some are workaround because I don\u2019t think some of it is possible out of the box -- wish we had some more Notion-esq block editing features but hopefully with these tools you can find something that gets you to your goal!<\/p><p>\u00a0<\/p><oembed url=\"https:\/\/www.loom.com\/share\/2e2abdb4885c4af9ae79d4b6e25bfec7?sid=fc99e029-0085-46e9-a12e-b89ca23173e1\"><\/oembed><p>\u00a0<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25636#post25636","creationDate":"2024-11-20T21:50:10+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":25636,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"18375\">@Stacy DeLong<\/user-mention>\u00a0 Welcome to the Intercom Community!<br \/><br \/>Here\u2019s a quick video with some ideas that I hope will help you with these various questions, some are workaround because I don\u2019t think some of it is possible out of the box -- wish we had some more Notion-esq block editing features but hopefully with these tools you can find something that gets you to your goal!<\/p><p>\u00a0<\/p><oembed url=\"https:\/\/www.loom.com\/share\/2e2abdb4885c4af9ae79d4b6e25bfec7?sid=fc99e029-0085-46e9-a12e-b89ca23173e1\"><\/oembed><p>\u00a0<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25636#post25636","creationDate":"2024-11-20T21:50:10+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25561,"author":{"id":18375,"url":"\/members\/stacy-delong-18375","name":"Stacy DeLong","avatar":"","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist.\u00a0<\/p><ul><li>Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text.<\/li>\t<li>I am trying to insert an Icon\/Image to the Left of a bulleted list. Unfortunately I can\u2019t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.\u00a0<\/li>\t<li>Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven\u2019t found how to do that.\u00a0<\/li><\/ul><p>Any guidance or tips for this novice user, would be greatly appreciated!<\/p><p>SD<\/p>","url":"\/messages-series-11\/email-creation-8428?postid=25561#post25561","creationDate":"2024-11-19T18:40:34+0000","relativeCreationDate":"4 days ago"},"numberOfViews":14,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25636"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8428 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Email Creation" href="/messages-series-11/email-creation-8428"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/stacy-delong-18375" rel="noreferrer"><div class="default-avatar avatar-variant-5">S</div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/stacy-delong-18375">Stacy DeLong</a></span><span class="user-title text--meta">New Participant</span></div><a href="/messages-series-11" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Messages & Series</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/messages-series-11/email-creation-8428" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Email Creation</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/messages-series-11/email-creation-8428">I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text. Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/messages-series-11/email-creation-8428"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">14</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="/messages-series-11/email-creation-8428?postid=25636#post25636"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" style="width: 100%;" title alt="Nathan Sudds" /><div class="profilelabel qa-profile-label"><img src="https://uploads-eu-west-1.insided.com/intercom-en/attachment/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png" alt="Expert User ✨" title="Expert User ✨" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="/messages-series-11/email-creation-8428?postid=25636#post25636"><span class="thread-meta-item__text">3 days ago</span></a></span></div></div></div></div></div> <div data-preact="topic-list-view/TopicListItemView" class="" data-props="{"topic":{"firstPost":{"id":25568,"author":{"id":3733,"url":"\/members\/patrick-h12-3733","name":"Patrick H12","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/107fd2ee-32c6-4017-a908-ff461d3792e1.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it\u2019s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I\u2019m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there\u2019s something I can do to prevent this from happening.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8050fe79-4a05-4d6d-ab7f-fbefad430613.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/conversations-9\/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431?postid=25568#post25568","creationDate":"2024-11-20T06:22:30+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":6494,"id":8431,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":9,"isIdeation":false,"url":"\/conversations-9","title":"Conversations","description":"Intercom's blazingly fast next-gen Inbox"},"url":"\/conversations-9\/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431","title":"Gmail Users: Has anyone found a solution for the wrong contact image appearing in conversation replies?","lastPost":{"id":25633,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"3733\">@Patrick H12<\/user-mention>\u00a0Very interesting issue, I haven\u2019t seen this happen specifically but wonder if this is related to the image associated to your customer support email or what\u2019s the source of the avatar do you think? Seems like it\u2019s your picture here in the community so are you feeling the photo is associating to an earlier reply from your address?<\/p><p>\u00a0<\/p><p>I\u2019d recommend checking the photo associated to the underlying address as it should definitely not be one of another user at all.\u00a0<\/p><p>\u00a0<\/p><p>Also is this in your own email or in a customer\u2019s email, it is possible that your Gmail account could have this image associated to the address and it may not show the same way for everyone, so it could be worth testing to see.\u00a0<br \/><br \/><br \/>I\u2019d be curious to hear what you find out, if you want some help troubleshooting happy to jump on a call to dig into it together as it may be something that impacts others as well if you are just noticing this now it may be something on the Google side causing the issue.\u00a0<\/p><p>Definitely see why you would want to prevent this when it\u2019s the wrong photo and it\u2019s your face showing up next to a different name!<\/p><p>\u00a0<\/p>","url":"\/conversations-9\/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431?postid=25633#post25633","creationDate":"2024-11-20T21:28:45+0000","relativeCreationDate":"3 days ago"},"lastReply":{"id":25633,"author":{"id":838,"url":"\/members\/nathan-sudds-838","name":"Nathan Sudds","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/353156ee-d36d-4719-a28a-0ebb560388d0.png","userTitle":"Top Expert","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","avatarIconUrl":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/0117185a-6db4-4929-b0c3-30759f7ef9ee_thumb.png","name":"Expert User \u2728"},"userLevel":6,"badges":[{"title":"Super user \u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8bfefc93-488a-4e62-8f5d-da822739302b_thumb.png"},{"title":"Super user \u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1a35367a-4b3c-47cf-a342-8878e7f7c6fb_thumb.png"},{"title":"Active User","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/ccd35053-a988-4184-9589-7c0d2734e86e_thumb.jpg"},{"title":"Connector","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/1fd41bfc-b1fd-4b08-b439-3e47b4caf4f4_thumb.jpg"},{"title":"Super user \u2b50\u2b50\u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/13f625d0-18bf-4bcf-9911-b50a81ab6a10_thumb.jpg"},{"title":"Super user \u2b50\u2b50","url":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/95a6e86b-e4ab-46cc-9f06-0394ed36a230_thumb.jpg"}],"isBanned":false},"content":"<p>\u200b<user-mention data-id=\"3733\">@Patrick H12<\/user-mention>\u00a0Very interesting issue, I haven\u2019t seen this happen specifically but wonder if this is related to the image associated to your customer support email or what\u2019s the source of the avatar do you think? Seems like it\u2019s your picture here in the community so are you feeling the photo is associating to an earlier reply from your address?<\/p><p>\u00a0<\/p><p>I\u2019d recommend checking the photo associated to the underlying address as it should definitely not be one of another user at all.\u00a0<\/p><p>\u00a0<\/p><p>Also is this in your own email or in a customer\u2019s email, it is possible that your Gmail account could have this image associated to the address and it may not show the same way for everyone, so it could be worth testing to see.\u00a0<br \/><br \/><br \/>I\u2019d be curious to hear what you find out, if you want some help troubleshooting happy to jump on a call to dig into it together as it may be something that impacts others as well if you are just noticing this now it may be something on the Google side causing the issue.\u00a0<\/p><p>Definitely see why you would want to prevent this when it\u2019s the wrong photo and it\u2019s your face showing up next to a different name!<\/p><p>\u00a0<\/p>","url":"\/conversations-9\/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431?postid=25633#post25633","creationDate":"2024-11-20T21:28:45+0000","relativeCreationDate":"3 days ago"},"numberOfUnreadReplies":0,"numberOfReplies":1,"numberOfLikes":1,"relevantPost":{"id":25568,"author":{"id":3733,"url":"\/members\/patrick-h12-3733","name":"Patrick H12","avatar":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/icon\/200x200\/107fd2ee-32c6-4017-a908-ff461d3792e1.png","userTitle":"New Participant","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"name":"New Participant"},"userLevel":2,"badges":[],"isBanned":false},"content":"<p>Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it\u2019s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I\u2019m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there\u2019s something I can do to prevent this from happening.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/8050fe79-4a05-4d6d-ab7f-fbefad430613.png\" \/><\/figure><p>\u00a0<\/p>","url":"\/conversations-9\/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431?postid=25568#post25568","creationDate":"2024-11-20T06:22:30+0000","relativeCreationDate":"3 days ago"},"numberOfViews":7,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/product-area-5","categoryId":5,"title":"Product Area","metaRobots":"index, follow","type":0},"lastPostId":"25633"},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-eu-west-1.insided.com\/intercom-en\/attachment\/","isGuest":true,"csrfToken":"W0hGAO7w_g4Hh9WGrHD5ZYHn6tuxHKJYq7hJt77NbMM","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Answered","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-8431 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Gmail Users: Has anyone found a solution for the wrong contact image appearing in conversation replies?" href="/conversations-9/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/patrick-h12-3733" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/107fd2ee-32c6-4017-a908-ff461d3792e1.png" class="lazy" data-src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/107fd2ee-32c6-4017-a908-ff461d3792e1.png" style="width: 100%;" title alt="Patrick H12" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/patrick-h12-3733">Patrick H12</a></span><span class="user-title text--meta">New Participant</span></div><a href="/conversations-9" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Conversations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="/conversations-9/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Gmail Users: Has anyone found a solution for the wrong contact image appearing in conversation replies?</a><div class="tooltip tooltip--day tooltip--thread-type" title="Question"><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="/conversations-9/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431">Curious if anyone has dealt with this issue. In the image below you can see that Tyson replied to a customer, however it’s showing the wrong contact image in Gmail. We have intercom set to send all responses from support@ourdomain.com. I’m assuming this is more of a Gmail issue than an Intercom issue, but I just want to figure out if there’s something I can do to prevent this from happening. </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="/conversations-9/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width 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href="/conversations-9/gmail-users-has-anyone-found-a-solution-for-the-wrong-contact-image-appearing-in-conversation-replies-8431?postid=25633#post25633"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nathan-sudds-838" rel="noreferrer"><img src="https://uploads-eu-west-1.insided.com/intercom-en/icon/200x200/353156ee-d36d-4719-a28a-0ebb560388d0.png" class="lazy" 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