MyIT - UNSW Sydney

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aria-hidden="true"></i> </li> <li class=" is-active breadcrumb"> MyIT <i class="icon-chevron fa-solid fa-chevron-right" aria-hidden="true"></i> </li> </ol> </nav> </div>  </div> <div class="experience-fragment experiencefragment aem-GridColumn--small--none aem-GridColumn--default--none aem-GridColumn aem-GridColumn--small--12 aem-GridColumn--offset--small--0 aem-GridColumn--default--6 aem-GridColumn--offset--default--0"><span data-component_type="experience-fragment" data-component_id="experiencefragment_socialFollow-1257132427" data-component_title="MyIT"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="socialfollow aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--10 aem-GridColumn--offset--default--0"> <div data-component_type="socialfollow" data-component_id="socialfollow-689559884" data-component_title="Social Follow"> <div class="rightalign uds-social-follow"> <h2 class="toggle" data-click_name="Follow" data-click_category="socialfollow" data-click_id="socialfollow-736ae72f" data-click_title="Social Follow" aria-expanded="false" tabindex="0"> Follow </h2> <a data-click_name="Follow" data-click_category="socialfollow" data-click_id="socialfollow-46804184" data-click_title="Social Follow" target="_blank" href="https://www.unsw.edu.au/socialmedia">Follow</a> <ul class="list"> <li> <a href="https://www.linkedin.com/school/unsw/" target="_blank" rel="nofollow" data-click_name="LinkedIn" data-click_category="socialfollow" data-click_id="socialfollow-270749ba" data-click_title="Social Follow"> <i class="fab fa-linkedin-in" aria-hidden="true"></i> <span class="screen-reader-only">LinkedIn</span> </a> </li> <li> <a href="https://www.facebook.com/unsw" target="_blank" rel="nofollow" data-click_name="Facebook" data-click_category="socialfollow" data-click_id="socialfollow-e55ea0bd" data-click_title="Social Follow"> <i class="fab fa-facebook-f" aria-hidden="true"></i> <span class="screen-reader-only">Facebook</span> </a> </li> <li> <a href="https://www.instagram.com/unsw/" target="_blank" rel="nofollow" data-click_name="Instagram" data-click_category="socialfollow" data-click_id="socialfollow-4dc46945" data-click_title="Social Follow"> <i class="fab fa-instagram" aria-hidden="true"></i> <span class="screen-reader-only">Instagram</span> </a> </li> <li> <a href="https://www.tiktok.com/@unsw" target="_blank" rel="nofollow" data-click_name="TikTok" data-click_category="socialfollow" data-click_id="socialfollow-4857119f" data-click_title="Social Follow"> <i class="fab fa-tiktok" aria-hidden="true"></i> <span class="screen-reader-only">TikTok</span> </a> </li> <li> <a href="https://www.youtube.com/unsw" target="_blank" rel="nofollow" data-click_name="YouTube" data-click_category="socialfollow" data-click_id="socialfollow-72efd303" data-click_title="Social Follow"> <i class="fab fa-youtube" aria-hidden="true"></i> <span class="screen-reader-only">YouTube</span> </a> </li> </ul> </div> </div> </div> </div> </div></div> </span> </div> <div class="sub-navigation aem-GridColumn aem-GridColumn--default--12"> <div class="dropdown-version sticky"> <div class="sub-navigation--dropdown"> <div> <a href="/myit" class="sub-navigation-dropdown--desktop-heading" data-current-nav-status-title="MyIT">MyIT</a> <div class="sub-navigation-dropdown-container-wrapper"> <div class="sub-navigation-dropdown-container"> <nav class="sub-navigation-dropdown" aria-label="Page dropdown"> <ul class="first-level-menu" role="menubar"> <li class="first-level-menu--item active" role="menuitem"> <a href="/myit/home" data-click_category="sub-navigation" data-click_id="subnavigation-4d98ed75" data-click_title="Sub Navigation" data-click_name="Home" target="_self" aria-current="page"> Home </a> </li> <li class="first-level-menu--item has-submenu " role="menuitem"> <a href="/myit/services" data-click_category="sub-navigation" data-click_id="subnavigation-4f3f850c" data-click_title="Sub Navigation" data-click_name="Services & support" aria-haspopup="true" target="_self"> Services & support </a> <ul class="second-level-menu" role="menu"> <li class="second-level-menu--item has-submenu " role="menuitem"> <a href="/myit/services/support" data-click_category="sub-navigation" data-click_id="subnavigation-5331641c" data-click_title="Sub Navigation" data-click_name="Support" aria-haspopup="true" target="_self"> Support </a> <ul class="third-level-menu" role="menu"> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/support/getting-started" data-click_category="sub-navigation" data-click_id="subnavigation-f1cf336f" data-click_title="Sub Navigation" data-click_name="Getting started at UNSW" target="_self"> Getting started at UNSW </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/support/study-or-work-remotely" data-click_category="sub-navigation" data-click_id="subnavigation-a188b34c" data-click_title="Sub Navigation" data-click_name="Study or work remotely" target="_self"> Study or work remotely </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/support/staff-resources" data-click_category="sub-navigation" data-click_id="subnavigation-67fc14b0" data-click_title="Sub Navigation" data-click_name="Staff resources" target="_self"> Staff resources </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/support/student-resources" data-click_category="sub-navigation" data-click_id="subnavigation-c8488a44" data-click_title="Sub Navigation" data-click_name="Student resources" target="_self"> Student resources </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/support/it-forms" data-click_category="sub-navigation" data-click_id="subnavigation-f6e66d54" data-click_title="Sub Navigation" data-click_name="IT forms" target="_self"> IT forms </a> </li> </ul> </li> <li class="second-level-menu--item " role="menuitem"> <a href="/myit/services/service-status" data-click_category="sub-navigation" data-click_id="subnavigation-c557cdcd" data-click_title="Sub Navigation" data-click_name="Service status" target="_self"> Service status </a> </li> <li class="second-level-menu--item has-submenu " role="menuitem"> <a href="/myit/services/account-access-email" data-click_category="sub-navigation" data-click_id="subnavigation-2d104bce" data-click_title="Sub Navigation" data-click_name="Account access & email" aria-haspopup="true" target="_self"> Account access & email </a> <ul class="third-level-menu" role="menu"> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/zid-and-password" data-click_category="sub-navigation" data-click_id="subnavigation-b0b0db74" data-click_title="Sub Navigation" data-click_name="Your zID and password" target="_self"> Your zID and password </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/email" data-click_category="sub-navigation" data-click_id="subnavigation-eddbaeb2" data-click_title="Sub Navigation" data-click_name="Accessing your Outlook email" target="_self"> Accessing your Outlook email </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/single-sign-sso" data-click_category="sub-navigation" data-click_id="subnavigation-b56a1669" data-click_title="Sub Navigation" data-click_name="Single Sign On" target="_self"> Single Sign On </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/multi-factor-authentication-mfa" data-click_category="sub-navigation" data-click_id="subnavigation-3852d679" data-click_title="Sub Navigation" data-click_name="Multi Factor Authentication (MFA)" target="_self"> Multi Factor Authentication (MFA) </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/password-manager-for-sa-accounts" data-click_category="sub-navigation" data-click_id="subnavigation-fb5f508b" data-click_title="Sub Navigation" data-click_name="Password Manager for SA accounts" target="_self"> Password Manager for SA accounts </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/user-access-review" data-click_category="sub-navigation" data-click_id="subnavigation-c6fc4125" data-click_title="Sub Navigation" data-click_name="User Access Review" target="_self"> User Access Review </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/account-access-email/privileged-access-management-pam" data-click_category="sub-navigation" data-click_id="subnavigation-32d1d198" data-click_title="Sub Navigation" data-click_name="Privileged Access Management " target="_self"> Privileged Access Management </a> </li> </ul> </li> <li class="second-level-menu--item has-submenu " role="menuitem"> <a href="/myit/services/devices-equipment" data-click_category="sub-navigation" data-click_id="subnavigation-8cdd80b8" data-click_title="Sub Navigation" data-click_name="Devices & equipment" aria-haspopup="true" target="_self"> Devices & equipment </a> <ul class="third-level-menu" role="menu"> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/devices-equipment/audio-visual-services" data-click_category="sub-navigation" data-click_id="subnavigation-f05dfb2c" data-click_title="Sub Navigation" data-click_name="Audio Visual services" target="_self"> Audio Visual services </a> </li> <li class="third-level-menu--item " role="menuitem"> <a href="/myit/services/devices-equipment/fixing-hardware-issues" data-click_category="sub-navigation" data-click_id="subnavigation-4851f369" data-click_title="Sub Navigation" data-click_name="Fixing hardware issues" target="_self"> Fixing hardware 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with? </h2> </span> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container right" data-component_type="button" data-component_id="button_copy-1109136959" data-component_title="MyIT"> <a href="/myit/services" target="_self" data-click_category="button" data-click_id="button-copy-b603f1bd" data-click_title="MyIT" data-click_name="All support" data-internal_link_offset="-100" class="uds-brand-button dark fill border medium"> <div class="inner"> <div class="text"> All support </div> <div class="icon" role="img"> <i class="fa fa-arrow-right"></i> </div> </div> </a> </div> </div> </div> </div> </span></div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1623663276" data-component_title="MyIT"> <div 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srcset="/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/05-internet-networks-servers/02-wifi/wifi.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="4639d6f2-1434-427e-9e6a-6ee03622fe89" data-trackable="true"/> </picture> <div class="tile-heading"> Connect to Wi-Fi </div> <p class="tile-copy"> Enjoy fast, secure Wi-Fi on UNSW campuses via Uniwide and Eduroam, available to staff, students, and alumni.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Your zID & password::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--256e9d0b" href="/myit/services/account-access-email/zid-and-password" target="_blank"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/10-password/password-cursor-1.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="55586e02-53b4-48b0-9ec9-607b5b20256b" data-trackable="true"/> </picture> <div class="tile-heading"> Your zID & password </div> <p class="tile-copy"> Your zID grants access to various services. Learn how to change your password and secure your account. </p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Multi-Factor Authentication::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--fdcf65e1" href="/myit/services/account-access-email/multi-factor-authentication-mfa" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/01-interface-essential/11-lock-unlock/lock-shield.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="b749498f-d49b-45d9-996c-5eb6772b8559" data-trackable="true"/> </picture> <div class="tile-heading"> Multi-Factor Authentication </div> <p class="tile-copy"> Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> <div class="icon-tile-item shadow icon-tile-link" data-click_category="icon-tile" data-click_name="Access your Outlook email::" data-click_title="Essentials"> <a data-click_id="icon-tile-copy-copy--1699ac4e" href="/myit/services/account-access-email/email" target="_self"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=700.svg 700w,/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=335.svg 335w"/> <img src="/content/dam/images/graphics/icons/01-light/19-emails/02-read-email/read-email-at-1.cropimg.width=335.svg" alt class="image" loading="lazy" data-aem-asset-id="cc747bbe-f964-47fe-9afc-2f46cabbfcdf" data-trackable="true"/> </picture> <div class="tile-heading"> Access your Outlook email </div> <p class="tile-copy"> UNSW's email services are available to all staff and enrolled students for seamless communication.</p> <div class="tile-link"> <p class="label1"></p> </div> </a> </div> </div> </div> </div> </div></div> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1532788607" data-component_title="MyIT"> <div class="cmp-spacer__medium"></div> </span> </div> </div> </div> </span></div> <div class="spacer aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="spacer" data-component_id="spacer-1339607719" data-component_title="MyIT"> <div class="cmp-spacer__small"></div> </span> </div> <div class="column-layout uds-component padded-left padded-right match-column-height aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1316111172" data-component_title="MyIT"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="heading-component uds-component section"><span data-component_type="heading" data-component_id="heading-1266195632" data-component_title="Technology support"> <h2 id="heading-1266195632" class="left"> Technology support </h2> </span> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer_copy-530293462" data-component_title="MyIT"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="general-cards uds-component toms-style-default-class section">  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="general_cards_copy-1921056648" data-component_title="MyIT"> <div class="card-general multi-grid unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0534.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0534.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0534.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/cs-comms/student-photos/2023-student-photoshoot/2023-12-current-students-photoshoot/2023-12-current-students-photoshoot-0534.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="7133d023-1016-4871-8787-0b5f8cd6269d" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="general-cards-copy-a670a5c9" data-click_title="MyIT" data-click_name="Getting started:" href="/myit/services/support/getting-started" target="_self"> <h3 class="title h3"> Getting started </h3> </a> <div class="date no-content"></div> <div class="content "> <p>How to get started at UNSW. Find all the information you need to start your journey at UNSW.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/unsw-wide/general/stock/2023-03-newsroom-migration/2023-03-image18d.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/unsw-wide/general/stock/2023-03-newsroom-migration/2023-03-image18d.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/unsw-wide/general/stock/2023-03-newsroom-migration/2023-03-image18d.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/unsw-wide/general/stock/2023-03-newsroom-migration/2023-03-image18d.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="079d7444-93d1-40cc-b9e0-378b36fbf8d3" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="general-cards-copy-27cd2752" data-click_title="MyIT" data-click_name="Study or work remotely:" href="/myit/services/support/study-or-work-remotely" target="_self"> <h3 class="title h3"> Study or work remotely </h3> </a> <div class="date no-content"></div> <div class="content "> <p>As part of our commitment to supporting your remote work and study needs, explore valuable resources to set yourself up for success from anywhere, anytime.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div> </div> </div> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container right" data-component_type="button" data-component_id="button-942691997" data-component_title="MyIT"> <a href="/myit/services" target="_self" data-click_category="button" data-click_id="button-72817f20" data-click_title="MyIT" data-click_name="All support" data-internal_link_offset="-100" class="uds-brand-button dark fill border medium"> <div class="inner"> <div class="text"> All support </div> <div class="icon" role="img"> <i class="fa fa-arrow-right"></i> </div> </div> </a> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-461196707" data-component_title="MyIT"> <div class="cmp-spacer__xsmall"></div> </span> </div> <div class="general-cards uds-component toms-style-default-class section">  <div class="aem-Grid aem-Grid--9" data-component_type="general-cards" data-component_id="general_cards_copy_c-1376706787" data-component_title="MyIT"> <div class="card-general multi-grid unsw-brand-card-theme"> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/photos/people/lifestyle/2024-08-myit-home/2024-08-NJF_3382.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/photos/people/lifestyle/2024-08-myit-home/2024-08-NJF_3382.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/photos/people/lifestyle/2024-08-myit-home/2024-08-NJF_3382.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/photos/people/lifestyle/2024-08-myit-home/2024-08-NJF_3382.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="147bdc3e-f0dc-4cd6-ac7c-27c52ae042a6" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="general-cards-copy-c-7f27d46e" data-click_title="MyIT" data-click_name="Staff resources:" href="/myit/services/support/staff-resources" target="_self"> <h3 class="title h3"> Staff resources </h3> </a> <div class="date no-content"></div> <div class="content "> <p>Discover essential IT staff resources at UNSW, including tools, support services, training and guidelines. Access everything you need in one place at UNSW IT.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> <div class="card grid card-teaser--has-yellow-overlay card-no-category"> <div class="card-teaser__image"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/cs-comms/student-photos/2022-student-photoshoot/2022-12-current-students-photoshoot/2022-12-current-students-photoshoot-0094.cropimg.width=1170.crop=square.jpg 1170w,/content/dam/images/cs-comms/student-photos/2022-student-photoshoot/2022-12-current-students-photoshoot/2022-12-current-students-photoshoot-0094.cropimg.width=700.crop=square.jpg 700w,/content/dam/images/cs-comms/student-photos/2022-student-photoshoot/2022-12-current-students-photoshoot/2022-12-current-students-photoshoot-0094.cropimg.width=335.crop=square.jpg 335w"/> <img src="/content/dam/images/cs-comms/student-photos/2022-student-photoshoot/2022-12-current-students-photoshoot/2022-12-current-students-photoshoot-0094.cropimg.width=335.crop=square.jpg" alt loading="lazy" data-aem-asset-id="c33d3ff7-048a-4fe3-9fca-325a05a9d42a" data-trackable="true"/> </picture> </div> <div class="base"> <a class="title-link" data-click_category="general-cards" data-click_id="general-cards-copy-c-036a41a2" data-click_title="MyIT" data-click_name="Student resources:" href="/myit/services/support/student-resources" target="_self"> <h3 class="title h3"> Student resources </h3> </a> <div class="date no-content"></div> <div class="content "> <p>UNSW IT Student resources offer support and tools for remote learning and study including software access and technical assistance. Explore our guides and services.</p> </div> <div class="category no-content"> <span> <i class="card-general__category-arrow fa-solid fa-arrow-right" aria-hidden="true"></i> </span> </div> </div> </div> </div> </div> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right shape-bg-colour--primary-indigo shape-bg-window aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1693608159" data-component_title="MyIT"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-868385398" data-component_title="MyIT"> <div class="cmp-spacer__small"></div> </span> </div> <div class="text uds-component section"> <span data-component_type="text" data-component_id="text-191254985" data-component_title="MyIT"> <div class="cmp-text"> <h3 style="text-align: center;">Need to ask for help?</h3> <p style="text-align: center;">Get assistance with a technical issue by raising a service ticket to get help from our IT support team.</p> </div> </span> </div> <div class="unsw-brand-button uds-component section"> <div class="unsw-brand-button-container center" data-component_type="button" data-component_id="button_copy-1332434166" data-component_title="MyIT"> <a href="https://servicepoint.unsw.edu.au/" target="_blank" rel="noopener" data-click_category="button" data-click_id="button-copy-5fd68dd3" data-click_title="MyIT" data-click_name="Report an issue" data-internal_link_offset="-100" class="uds-brand-button light fill border medium"> <div class="inner"> <div class="text"> Report an issue </div> <div class="icon" role="img"> <i class="fa fa-external-link-alt" aria-label="external link"></i> </div> </div> </a> </div> </div> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-1380174144" data-component_title="MyIT"> <div class="cmp-spacer__small"></div> </span> </div> </div> </div> </span></div> <div class="column-layout uds-component padded-left padded-right padded-left__small--0 padded-right__small--0 aem-GridColumn aem-GridColumn--default--12"> <span data-component_type="column-layout" data-component_id="column_layout-1525643234" data-component_title="MyIT"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12"> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--medium--12 aem-GridColumn--small--12 aem-GridColumn--offset--default--0"> <div class="spacer section"> <span data-component_type="spacer" data-component_id="spacer-543101784" data-component_title="MyIT"> <div class="cmp-spacer__small"></div> </span> </div> <div class="intro-cards section"> <div class="cmp-intro-cards cmp-intro-cards--image-columns-2 " data-component_type="intro-cards" data-component_id="intro_cards-2147289255" data-component_title="Power up your performance" data-cmp-is="cmp-intro-cards" data-expandable-grid="false" data-expandable-grid-initial-items-shown="4" data-expandable-grid-initial-items-shown-mobile="2" data-expandable-grid-showmore-button-selector=".cmp-intro-cards__expand-button" data-expandable-grid-item-selector=".cmp-intro-card" data-expandable-grid-hidden-class="cmp-intro-card--hidden" data-expandable-grid-hidden-class-mobile="cmp-intro-card--hidden-mobile"> <div class="cmp-intro-cards__image-mobile"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1920.crop=basic.png 1920w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1280.crop=basic.png 1280w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1170.crop=basic.png 1170w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=700.crop=basic.png 700w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=335.crop=basic.png 335w"/> <img src="/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=335.crop=basic.png" alt="Students on campus looking at a laptop" loading="lazy" data-aem-asset-id="aed0dbc8-f404-45e0-934a-4a888490c909" data-trackable="true" title="Students on campus"/> </picture> </div> <div class="cmp-intro-cards__header"> <h1 class="cmp-intro-cards__heading">Power up your performance</h1> <div class="cmp-intro-cards__cta"> </div> </div> <div class="cmp-intro-cards__main"> <div class="cmp-intro-cards__image-desktop"> <picture> <source media="(min-width:768px)" srcset="/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1920.crop=basic.png 1920w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1280.crop=basic.png 1280w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=1170.crop=basic.png 1170w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=700.crop=basic.png 700w,/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=335.crop=basic.png 335w"/> <img src="/content/dam/images/unsw-wide/general/websites/2024-06-strategy/2020-01-2019-Global-shoot-0013-v2.cropimg.width=335.crop=basic.png" alt="Students on campus looking at a laptop" loading="lazy" data-aem-asset-id="aed0dbc8-f404-45e0-934a-4a888490c909" data-trackable="true" title="Students on campus"/> </picture> </div> <div class="cmp-intro-cards__cards-container"> <div class="cmp-intro-cards__cards"> <div class="cmp-intro-card cmp-intro-card--has-link " tabindex="-1"> <div class="cmp-intro-card__image-wrapper"> </div> <div class="cmp-intro-card__content"> <a class="cmp-intro-card__headline" href="/myit/services/software-applications/microsoft-office-365" target="_self" data-click_id="intro-cards-933a3c92" data-click_title="Power up your performance" data-click_name="Microsoft Office 365"> Microsoft Office 365 </a> <div class="cmp-intro-card__description">Microsoft 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.</div> <a class="cmp-intro-card__cta-icon" href="/myit/services/software-applications/microsoft-office-365" target="_self" data-click_id="intro-cards-933a3c92" data-click_title="Power up your performance" data-click_name="Microsoft Office 365" aria-label="Microsoft Office 365"> </a> </div> </div> <div class="cmp-intro-card cmp-intro-card--has-link " tabindex="-1"> <div class="cmp-intro-card__image-wrapper"> </div> <div class="cmp-intro-card__content"> <a class="cmp-intro-card__headline" href="/myit/services/software-applications/adobe" target="_self" data-click_id="intro-cards-a3e5ae38" data-click_title="Power up your performance" data-click_name="Adobe"> Adobe </a> <div class="cmp-intro-card__description">Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.</div> <a class="cmp-intro-card__cta-icon" href="/myit/services/software-applications/adobe" target="_self" data-click_id="intro-cards-a3e5ae38" data-click_title="Power up your performance" data-click_name="Adobe" aria-label="Adobe"> </a> </div> </div> <div class="cmp-intro-card cmp-intro-card--has-link " tabindex="-1"> <div class="cmp-intro-card__image-wrapper"> </div> <div class="cmp-intro-card__content"> <a class="cmp-intro-card__headline" href="/myit/services/software-applications/using-copilot" target="_self" data-click_id="intro-cards-9e995b67" data-click_title="Power up your performance" data-click_name="Copilot"> Copilot </a> <div class="cmp-intro-card__description">Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.</div> <a class="cmp-intro-card__cta-icon" href="/myit/services/software-applications/using-copilot" target="_self" data-click_id="intro-cards-9e995b67" data-click_title="Power up your performance" data-click_name="Copilot" aria-label="Copilot"> </a> </div> </div> <div class="cmp-intro-card cmp-intro-card--has-link " tabindex="-1"> <div class="cmp-intro-card__image-wrapper"> </div> <div 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