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class="c-byline l-article__byline"> <div class="c-byline__images c-byline__images--single"> <img class="c-byline__image" height="68" width="68" src="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/uploads/2013/04/tomasia-smile-headshot.png?w=136&h=136&crop=1" alt=""> </div> <div class="c-byline__text"> <div class="c-byline__attribution"> <span class="c-byline__by">By</span> <span class="c-byline__name"> <a href="https://web.archive.org/web/20220325122944/https://globalnews.ca/author/tomasia-dasilva/" title="Posts by Tomasia DaSilva" class="c-byline__link"> Tomasia DaSilva </a> </span> <span class="c-byline__source c-byline__source--hasName"> Global News </span> </div> <div class="c-byline__datesWrapper"> <div class="c-byline__dates"> <div class="c-byline__date c-byline__date--pubDate"> <span>Posted March 22, 2022 7:59 pm</span> <button class="c-byline__dateToggle toggle-switch u-hide-tablet-portrait" aria-label="Toggle last modified date of the article" data-expand="#bylineDateUpdated" aria-expanded="false"> <span id="updated-toggle-off" class="toggle-off c-icon c-icon--arrowDown"> </span> <span id="updated-toggle-on" class="toggle-on c-icon c-icon--arrowUp "> </span> </button> </div> <div class="c-byline__date c-byline__date--modDate is-expandable " id="bylineDateUpdated"> <span>Updated March 22, 2022 8:27 pm</span> </div> </div> </div> </div> </div>  <figure class="l-article__featured "> <div class="c-figure__embed"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="true" data-displayinline-featured="true" data-displayinline-type="video" data-displayinline-player-id="miniplayer_8702481_623db04dccf73" data-displayinline-video-id="8702481" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/8702481/#autoplay&stickyiframe=miniplayer_8702481_623db04dccf73" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Canadian seniors face delays in getting tax slips due to federal error'" width="632" height="356" data-src="https://web.archive.org/web/20220325122944/https://i1.wp.com/media.globalnews.ca/videostatic/news/svpe3iqjsx-98a2q25n1w/web_SENIORS_TAX_FORMS__DASILVA_.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/svpe3iqjsx-98a2q25n1w/web_SENIORS_TAX_FORMS__DASILVA_.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/svpe3iqjsx-98a2q25n1w/web_SENIORS_TAX_FORMS__DASILVA_.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/svpe3iqjsx-98a2q25n1w/web_SENIORS_TAX_FORMS__DASILVA_.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">2:43</time> <span class="c-video__title">Canadian seniors face delays in getting tax slips due to federal error</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">WATCH: Tens of thousands of Canadian seniors are still waiting to do their 2021 taxes through no fault of their own. 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class="c-socialShare__link " data-close-menu> <span class="sr-only">Copy article link</span> <svg class="c-icon c-socialShare__icon c-socialShare__icon--copy c-icon--white" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#embed"></use> </svg> <span class="c-socialShare__text">Copy link</span> </a> </li> </ul> </div> </div> </div> <article class="l-article__text js-story-text" aria-label="Article text"> <p>It has been a taxing time for tens of thousands of Canadian seniors who haven’t been able to file their 2021 tax returns yet.</p><img src="https://web.archive.org/web/20220325122944im_/https://d21y75miwcfqoq.cloudfront.net/70c8fc80" style="position:absolute;width:1px;height:1px" referrerpolicy="no-referrer-when-downgrade"> <p>Global News has heard from a number of seniors scrambling to meet the May 2, 2022 deadline, due to their federal slips not yet arriving.</p><div class="l-article__part" data-shortcode="readmore"> <p class="c-readmore"> <span class="c-readmore__label"><strong>Read more: </strong></span> <a class="c-readmore__link" href="https://web.archive.org/web/20220325122944/https://globalnews.ca/news/8637071/taxes-canada-cra/" data-track-region="content-read-more" title="Canadians in for another ‘unique’ tax season amid COVID challenges, CRA says"> Canadians in for another ‘unique’ tax season amid COVID challenges, CRA says </a> </p> </div><p>Dave Sim, 80, of Calgary has been checking his mailbox daily — but no luck yet.</p><p>“This is getting ridiculous,” he told Global News.</p><p>Employers and other payers have a deadline of Feb. 28 to provide an information slip, usually a T4 Statement of Remuneration Paid, which informs the recipient and the <a href="https://web.archive.org/web/20220325122944/https://www.canada.ca/en/revenue-agency.html" target="_blank" rel="noopener">Canada Revenue Agency (CRA)</a> exactly how much was earned in the previous year.</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-10" class="c-ad__unit" data-ad-pos="10"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-10","lazy":false,"targeting":{"pos":10,"slotid":"gpt-ad-300250-10"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-10","lazy":false,"targeting":{"pos":10,"slotid":"gpt-ad-300250-10"},"companion":false} ); } </script> </div> <p>But this year, some seniors faced a delay that was no fault of their own.</p><p>“It gets a craw in my backside,” Sim said. “I can’t believe they (federal government) can’t adhere to their own law.”</p><p>Sim is on Guaranteed Income Supplement (GIS) and is worried if he doesn’t get the information to the CRA on time, he may not receive the various benefits he’s entitled to and can’t go without.</p><p>“No we can’t. We’ll have to go looking to borrow money from the family.”</p><div class="l-article__part" data-shortcode="readmore"> <p class="c-readmore"> <span class="c-readmore__label"><strong>Watch: </strong></span> <a class="c-readmore__link" href="https://web.archive.org/web/20220325122944/https://globalnews.ca/video/8697690/ask-the-expert-filing-your-income-taxes-for-2021/" data-track-region="content-read-more" title="Ask the Expert: Filing your income taxes for 2021"> Ask the Expert: Filing your income taxes for 2021 </a> </p> </div><p>Shirley Maier operates Total Tax & Accounting in Calgary. Not only has she, as a senior, faced a delay personally, so have many of her clients.</p><p>“I had quite of a few of them panicking,” she said.</p><p>She agreed that the biggest concern she’s hearing is the possible loss of much-needed benefits if the deadline is missed.</p><p>“You have to file by the due date, which this year is May 2,” she said. “And if you’re entitled to some supplements, those begin in July.</p><p>“So if you’re late filing, you could very well miss your first payment.”</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-11" class="c-ad__unit" data-ad-pos="11" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-11","lazy":true,"targeting":{"pos":11,"slotid":"gpt-ad-300250-11"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-11","lazy":true,"targeting":{"pos":11,"slotid":"gpt-ad-300250-11"},"companion":false} ); } </script> </div> <h2>Federal government response</h2><p>Global News reached out to the federal government for a response.</p><p>In a statement, Employment and Social Development Canada officials said:</p><p>“There will be no impact as individuals have until May 2, 2022 to file.”</p><p>It went on to describe what happened.</p><p>“In August 2021, Service Canada issued the One-Time Payment of $500 for Older Seniors (OTP) to 3.4 million seniors who will be 75 by June 2022. Service Canada is obligated to issue a T4A tax slip to recipients.</p><p>“However, due to an administrative error, a limited number (67,797) of OTP recipients received an incorrect tax slip in which the payment amount of $500 was entered into the document twice.”</p><p>The statement also said Service Canada acted immediately to correct the error and prevent further incorrect tax slips from being sent. It then sent amended tax slips in time for the tax filing season.</p><div class="l-article__part" data-shortcode="tp_video"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="" data-displayinline-featured="false" data-displayinline-type="video" data-displayinline-player-id="miniplayer_8533734_623db04dcec8e" data-displayinline-video-id="8533734" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/8533734/#autoplay&stickyiframe=miniplayer_8533734_623db04dcec8e" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Tips to file your taxes as tax season approaches'" width="632" height="356" data-src="https://web.archive.org/web/20220325122944/https://i1.wp.com/media.globalnews.ca/videostatic/news/cz68d5ejei-ak1el6il4z/Tax_Season_BDO_Int_CW_Jan_24.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/cz68d5ejei-ak1el6il4z/Tax_Season_BDO_Int_CW_Jan_24.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/cz68d5ejei-ak1el6il4z/Tax_Season_BDO_Int_CW_Jan_24.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/cz68d5ejei-ak1el6il4z/Tax_Season_BDO_Int_CW_Jan_24.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">4:29</time> <span class="c-video__title">Tips to file your taxes as tax season approaches</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">Tips to file your taxes as tax season approaches – Jan 24, 2022</span> </figcaption> </div><p>But Maier questioned that response, adding she too got her slips late, and she is not 75 years old, so it could not have just happened to those 75 years or older.</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-12" class="c-ad__unit" data-ad-pos="12" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-12","lazy":true,"targeting":{"pos":12,"slotid":"gpt-ad-300250-12"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-12","lazy":true,"targeting":{"pos":12,"slotid":"gpt-ad-300250-12"},"companion":false} ); } </script> </div> <p>Global News put that question to the government, but has not yet heard back.</p><div class="l-article__part" data-shortcode="readmore"> <p class="c-readmore"> <span class="c-readmore__label"><strong>Read more: </strong></span> <a class="c-readmore__link" href="https://web.archive.org/web/20220325122944/https://globalnews.ca/news/8686382/cra-collection-efforts-tax-season/" data-track-region="content-read-more" title="CRA to focus on collection efforts ahead of tax season, documents show"> CRA to focus on collection efforts ahead of tax season, documents show </a> </p> </div><p>Officials did say seniors are able to log in to their <a href="https://web.archive.org/web/20220325122944/https://www.canada.ca/en/revenue-agency/services/e-services/cra-login-services.html" target="_blank" rel="noopener">“My Account” on the CRA website</a> to get the updated and correct information.</p><p>But Maier said that’s not really an option for all her senior clients.</p><p>“First of all, they don’t have computers,” she said. “Second of all, they don’t have printers. And third of all, they don’t have the wherewithal to sign up for My Account at Revenue Canada or Service Canada.”</p><div class="l-article__part" data-shortcode="tp_video"> <div class="c-video c-videoPlay " data-iframe-receiver data-autoplay="" data-displayinline-featured="false" data-displayinline-type="video" data-displayinline-player-id="miniplayer_7757234_623db04dcf37f" data-displayinline-video-id="7757234" data-displayinline-ratio="16:9" data-displayinline="https://globalnews.ca/video/embed/7757234/#autoplay&stickyiframe=miniplayer_7757234_623db04dcf37f" data-displayinline-sticky="true"> <div class="c-video__inner"> <span class="c-video__placeholder"> <img class="c-video__image" alt="Click to play video: 'Tax Tips: Credits & benefits to save you money before time runs out'" width="632" height="356" data-src="https://web.archive.org/web/20220325122944/https://i1.wp.com/media.globalnews.ca/videostatic/news/3ok6o8u39k-v5atio3vpd/TMS_LISA3_THUIMB.jpg?w=1040&quality=70&strip=all" loading="lazy" srcset="" sizes="" data-srcset="https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/3ok6o8u39k-v5atio3vpd/TMS_LISA3_THUIMB.jpg?w=450#038;quality=70&strip=all 450w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/3ok6o8u39k-v5atio3vpd/TMS_LISA3_THUIMB.jpg?w=720#038;quality=70&strip=all 720w, https://web.archive.org/web/20220325122944im_/https://i1.wp.com/media.globalnews.ca/videostatic/news/3ok6o8u39k-v5atio3vpd/TMS_LISA3_THUIMB.jpg?w=1040#038;quality=70&strip=all 1040w" data-sizes="(min-width: 1040px) 1040px,(min-width: 720px) 720px,450px"> <span class="c-video__overlay"> <span class="c-video__icon c-videoPlay__icon"> <svg class="c-icon c-icon--white c-video__play c-videoPlay__off" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> <svg class="c-icon c-icon--red c-video__play c-videoPlay__on" focusable="false"> <use xlink:href="https://web.archive.org/web/20220325122944im_/https://globalnews.ca/wp-content/themes/shaw-globalnews/assets/dist/icons/out/symbol/svg/sprite.symbol.svg?v=msjiw4cvn#play"></use> </svg> </span> <span class="c-video__data"> <time class="c-video__duration">5:27</time> <span class="c-video__title">Tax Tips: Credits & benefits to save you money before time runs out</span> </span> </span> </span> </div> </div> <figcaption class="c-video__caption c-caption"> <span class="c-caption__desc">Tax Tips: Credits & benefits to save you money before time runs out – Apr 14, 2021</span> </figcaption> </div><p>Sim does his own taxes but said he will not do them online.</p> <div class="c-ad c-ad--bigbox l-article__ad"> <div class="c-ad__label">Story continues below advertisement</div> <div id="gpt-ad-300250-13" class="c-ad__unit" data-ad-pos="13" loading="lazy"> </div> <script> if ( typeof( gn_monetize ) !== 'undefined' && typeof( gn_monetize.Ads ) !== 'undefined' && gn_monetize.Ads.initialRequestMade() ) { // Ads script has been loaded, create the ad. gn_monetize.Ads.create( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-13","lazy":true,"targeting":{"pos":13,"slotid":"gpt-ad-300250-13"},"companion":false} ); } else { // if Ads script not yet loaded, queue up ad data for initialization. var gnAdSettings = gnAdSettings || {}; gnAdSettings.ads = gnAdSettings.ads || []; gnAdSettings.ads.push( {"sizes":"[300,250]","biddable":true,"id":"gpt-ad-300250-13","lazy":true,"targeting":{"pos":13,"slotid":"gpt-ad-300250-13"},"companion":false} ); } </script> </div> <p>“I am old school,” he said. “I like to have the paper and know what I’m doing with it. Then I enter it on the tax return.”</p><p>Federal officials said all seniors affected by the error should receive their tax slips no later than the week of March 14, a deadline that has already passed for Sim.</p><p>“I’ve got to wait. What are you going to do?”</p> <section id="content-related-items-1" class="l-inlineStories l-inlineStories--text " aria-label="Related articles section 1"> <div class="l-inlineStories__heading"> <span class="l-inlineStories__title c-heading c-heading--strikethrough">Related News</span> </div> <ul class="c-list c-list--boxed"> <li class="c-list__item"> <a href="https://web.archive.org/web/20220325122944/https://globalnews.ca/video/7644562/pandemic-year-tax-filing-tips-with-personal-finance-expert-rubina-ahmed-haq/" class="c-list__link">Pandemic year tax filing tips with personal finance expert Rubina Ahmed-Haq </a> </li> <li class="c-list__item"> <a href="https://web.archive.org/web/20220325122944/https://globalnews.ca/news/7672258/cerb-repaid-tax-slips-cra/" class="c-list__link">Repaid CERB wrongly listed as taxable income on some tax slips: CRA </a> </li> <li class="c-list__item"> <a 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