ESO Operations Helpdesk

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Browse our knowledge base to find answers to common questions, or feel free to contact us for more specific issues.</p> <p style="text-align: justify; margin-top: 1em; font-size: 80%;">ALMA users are invited to visit the <a href="https://web.archive.org/web/20220618003438/https://help.almascience.org/">ALMA Helpdesk.</a></p> </p> </div> </div> <div class="dp-po-homepage-news"> <div class="row"> <div class="col-sm-6"> <div class="dp-po-title"> <a href="/web/20220618003438/https://support.eso.org/news" class="dp-po-title-link"> <img class="dp-po-title-svg" src="/web/20220618003438im_/https://support.eso.org/assets/53236/pub/build/DeskPRO/Bundle/PortalBundle/portal-style/img/page-icons/news.svg?v=1652784614"> <h2 class="dp-po-title-text">News</h2> </a> </div> </div> <div class="col-sm-6 d-flex justify-content-end"> </div> </div> <div class="dp-po-block"> <div class="dp-po-news-carousel"> <div class="dp-po-news-carousel-list dpx-carousel unloaded" data-next-button-template="<button class='dp-po-news-carousel-arrow dp-po-news-carousel-arrow-right'><i class='dp-po-icon far fa-angle-right' title='Next'></i></button>" data-prev-button-template="<button class='dp-po-news-carousel-arrow dp-po-news-carousel-arrow-left'><i class='dp-po-icon far fa-angle-left' title='Previous'></i></button>"> <div class="dp-po-news-carousel-item"> <a href="/web/20220618003438/https://support.eso.org/news/posts/eso-operations-helpdesk-and-user-portal" class="dp-po-news-carousel-link"> <p class="dp-po-news-carousel-day"> <span class="dp-po-news-carousel-month"> Jan</span> <span class="dp-po-news-carousel-date">27</span> </p> <div class="dp-po-news-carousel-cover "> <span class="badge badge-info" style="">General</span> </div> <div class="dp-po-news-carousel-content "> <h3 class="dp-po-news-carousel-title">ESO Operations Helpdesk and User Portal</h3> <p class="dp-po-news-carousel-desc">Login to the ESO Operations Helpdesk via the ESO User Portal has been enabled for all users. The login button is located in the top-right corner of the user interface and will take you to the ESO User Portal login...</p> </div> <div class="dp-po-news-carousel-avatar dp-po-avatar"> <span class="dp-po-avatar-image" aria-label="St茅phane Marteau" style="background-image: url("https://web.archive.org/web/20220618003438im_/https://support.eso.org/file.php/size/80/size-fit/6547XYKDSDRXPRCWGSG0/smarteau.jpg");"></span> </div> <i class="dp-po-news-carousel-caret dp-po-icon far fa-angle-right"></i> </a> </div> <div class="dp-po-news-carousel-item dp-po-news-carousel-item-seeall"> <a href="/web/20220618003438/https://support.eso.org/news" class="dp-po-news-carousel-link"> <div class="dp-po-news-carousel-wrap"> <img class="dp-po-news-carousel-svg" src="/web/20220618003438im_/https://support.eso.org/assets/53236/pub/build/DeskPRO/Bundle/PortalBundle/portal-style/img/page-icons/news.svg?v=1652784614"> <p class="dp-po-news-carousel-allink">See all news <i class="dp-po-icon far 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class="dp-po-icon fal fa-angle-down" title="Expand"></i> </a> </div> <ul class="dp-po-kb-category-list"> <li class="dp-po-kb-category-item"> <a href="/web/20220618003438/https://support.eso.org/kb/articles/how-do-i-reach-the-la-silla-paranal-observatories-as-visitor-astronomer" class="dp-po-kb-category-link "> <span class="dp-po-kb-category-text">How do I reach the La Silla Paranal Observatories as Visitor Astronomer?</span> </a> </li> <li class="dp-po-kb-category-item"> <a href="/web/20220618003438/https://support.eso.org/kb/articles/latest-eso-call-for-proposal" class="dp-po-kb-category-link "> <span class="dp-po-kb-category-text">Latest ESO Call for Proposal</span> </a> </li> <li class="dp-po-kb-category-item"> <a href="/web/20220618003438/https://support.eso.org/kb/articles/latest-news-on-la-silla-paranal-observatory" class="dp-po-kb-category-link "> <span class="dp-po-kb-category-text">Latest news on La silla Paranal Observatory</span> </a> </li> </ul> <div class="dp-po-viewall"> <a class="dp-po-viewall-link" href="/web/20220618003438/https://support.eso.org/kb/general" aria-label="View all articles in General"> View all articles in General<i class="dp-po-icon far fa-angle-right"></i> </a> </div> </div> </div> <div class="col-sm-6 "> <div class="dp-po-kb-category"> <div class="dp-po-category-title"> <a href="/web/20220618003438/https://support.eso.org/kb/eso-user-portal" class="dp-po-category-title-link"> <span class="dp-po-category-title-icon" role="presentation"> <i class="dp-po-icon fas fa-archway" style="color:#00F"></i> </span> <h2 class="dp-po-category-title-text">ESO User Portal <span class="count">(3)</span></h2> </a> <a href="javascript:void(0)" class="dp-po-category-title-expand"> <i class="dp-po-icon fal fa-angle-down" title="Expand"></i> </a> </div> <ul class="dp-po-kb-category-list"> <li class="dp-po-kb-category-item"> <a href="/web/20220618003438/https://support.eso.org/kb/articles/eso-user-portal-account-management-faq" 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