Help Centre | FAQs & Useful Information

<!DOCTYPE html> <html class="no-js" lang="en-US"> <head> <meta http-equiv="X-UA-Compatible" content="IE=Edge"> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="mobile-web-app-capable" content="yes"> <meta name="apple-mobile-web-app-capable" content="yes"> <link rel="profile" href="http://gmpg.org/xfn/11"> <script src="https://av.sc.com/assets/tpl/onetrust/production/ae/consent/c08b8a1a-a991-4c6b-b5d4-600d9bd75f0a/OtAutoBlock.js" type="text/javascript" charset="UTF-8"></script> <script src="https://av.sc.com/assets/tpl/onetrust/production/ae/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="c08b8a1a-a991-4c6b-b5d4-600d9bd75f0a"></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <script>var onetrustlabel = "Manage Cookies";</script> <script>var scAnalyticsDataArray=[];</script> <script> var eddlEnabled = true; </script> <script>window.adobeDataLayer = window.adobeDataLayer || []; if (typeof window.adobeDataLayer === "undefined") { window.adobeDataLayer = new Array(); } </script> <script>var digitalData = {"page":{"pageInfo":{"pageID":2696,"pageName":"ae:en:personal:help:banking-services:ways-to-bank:banking-services-ways-to-bank:help-centre"},"category":{"primaryCategory":"banking-services","subCategory1":"ways-to-bank","subCategory2":"banking-services-ways-to-bank"},"attributes":{"language":"en","country":"ae","currency":"AED"}}};</script> <script> var launchscript = document.createElement("script"); launchscript.setAttribute("src","//av.sc.com/assets/global/adobe/production/028e16c0f6dc/31f4711eb878/launch-2acbcf2d3386.min.js"); launchscript.setAttribute("id","adobelaunchscript"); if (navigator.userAgent.indexOf("Trident/7.0") == -1){ launchscript.setAttribute("async","async"); (function(win, doc, style, timeout) { var STYLE_ID = 'at-body-style'; function getParent() { return doc.getElementsByTagName('head')[0]; } function addStyle(parent, id, def) { if (!parent) { return; } var style = doc.createElement('style'); style.id = id; style.innerHTML = def; parent.appendChild(style); } function removeStyle(parent, id) { if (!parent) { return; } var style = doc.getElementById(id); if (!style) { return; } parent.removeChild(style); } addStyle(getParent(), STYLE_ID, style); setTimeout(function() { removeStyle(getParent(), STYLE_ID); }, timeout); }(window, document, "body {opacity: 0 !important}", 1000)); }else{ // set bodyhidingenabled to true if Launch is loaded SYNC window.targetGlobalSettings = { bodyHidingEnabled: true, bodyHiddenStyle: "body{opacity:0}", visitorPageDisplayTimeout: 8000 }; } document.head.appendChild(launchscript); </script> <style> /* NOTE: This styles can't be in a external stylesheet. This style will only applicable for pages with Bottom persistent bar */ /* NOTE: This styles can't be in a external stylesheet due to browsers bug */ .no-touchevents .hover-icon-with-gradient-blue-to-green:hover .hover-icon svg path { fill: url('#gradient-blue-to-green'); } </style>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PHQV2K');</script>  <link rel="canonical" href="https://www.sc.com/ae/help-centre/" /><title>Help Centre | FAQs & Useful Information – Standard Chartered UAE</title> <meta name='robots' content='max-image-preview:large' /> <link href='//www.google-analytics.com' rel='dns-prefetch' crossorigin='' /> <link href='//www.google.com' rel='dns-prefetch' crossorigin='' /> <link href='//stats.g.doubleclick.net' rel='dns-prefetch' crossorigin='' /> <link href='//c.go-mpulse.net' rel='dns-prefetch' crossorigin='' /> <link href='//s.go-mpulse.net' rel='dns-prefetch' crossorigin='' /> <link href='//dpm.demdex.net' rel='preconnect' /> <link href='//stanchartindia.demdex.net' rel='preconnect' /> <link href='//stanchartindia.tt.omtrdc.net' rel='preconnect' /> <link href='//stanchartindia.sc.omtrdc.net' rel='preconnect' /> <link href='//fast.stanchartindia.demdex.net' rel='preconnect' /> <meta name='description' content='The Standard Chartered Help Centre offers you a convenient way to learn more about our Bank Accounts, Credit Cards, Debit Cards and Loans.' /> <meta name='keywords' content='Help Centre, FAQs' /> <meta name="sc:country" content="ae" /> <meta name="sc:segment" content="personal" /> <meta name="sc:categories" content="help,support" /> <meta name="sc:page-slug" content="help-centre" /> <meta name="sc:page-has-no-translation" content="" /> <link rel='stylesheet' id='videojs-css' href='https://av.sc.com/assets/global/css/vendor.min.css?ver=47f94d0' media='all' /> <link rel='stylesheet' id='sc_retail-style-css' href='https://av.sc.com/assets/global/css/style-base.min.css?ver=47f94d0' media='all' /> <link rel='stylesheet' id='sc_retail-style-print-css' href='https://av.sc.com/assets/global/css/style-print.min.css?ver=47f94d0' media='print' /> <link rel='stylesheet' id='sc_retail-style-mobile-css' href='https://av.sc.com/assets/global/css/style-mobile.min.css?ver=47f94d0' media='(max-width: 767px)' /> <link rel='stylesheet' id='sc_retail-style-tablet-css' href='https://av.sc.com/assets/global/css/style-tablet.min.css?ver=47f94d0' media='(min-width: 768px)' /> <link rel='stylesheet' id='sc_retail-style-desktop-css' href='https://av.sc.com/assets/global/css/style-desktop.min.css?ver=47f94d0' media='(min-width: 1024px)' /> <link rel='stylesheet' id='sc-onetrust-cookie-style-css' href='https://av.sc.com/assets/global/css/onetrust-cookie-custom.min.css?ver=47f94d0' media='all' /> <script src="https://av.sc.com/assets/global/js/utils.min.js?ver=47f94d0" id="utility-js"></script> <script src="https://av.sc.com/assets/global/js/head.min.js?ver=47f94d0" id="headjs-js"></script> <meta property="og:site_name" content="Standard Chartered UAE" /> <meta property="og:type" content="website" /> <meta name="twitter:card" content="summary" /> <meta name="apple-itunes-app" content="app-id=535729255" /> <meta name="google-play-app" content="app-id=com.scb.ae.bmw" /> <meta name="title" content="Help Centre | FAQs & Useful Information | Standard Chartered UAE" /> <link rel="alternate" href="https://www.sc.com/ae/help-centre/" hreflang="x-default" /> <meta property="og:title" content="Help Centre | FAQs & Useful Information | Standard Chartered UAE" /> <meta property="og:description" content="The Standard Chartered Help Centre offers you a convenient way to learn more about our Bank Accounts, Credit Cards, Debit Cards and Loans." /> <meta property="og:url" content="https://www.sc.com/ae/help-centre/" /> <meta name="twitter:title" content="Help Centre | FAQs & Useful Information | Standard Chartered UAE" /> <meta name="twitter:description" content="The Standard Chartered Help Centre offers you a convenient way to learn more about our Bank Accounts, Credit Cards, Debit Cards and Loans." /> <script> var baseURL = "https:\/\/av.sc.com\/assets\/global"; </script> <link href='//av.sc.com/assets/global/fonts/sc-sans-web-regular.woff2' rel='preload' as='font' crossorigin='anonymous' /> <link href='//av.sc.com/assets/global/fonts/sc-sans-web-light.woff2' rel='preload' as='font' crossorigin='anonymous' /> <link href='//av.sc.com/assets/global/fonts/sc-sans-web-bold.woff2' rel='preload' as='font' crossorigin='anonymous' /> <link href='//av.sc.com/assets/global/fonts/sc-sans-web-thin.woff2' rel='preload' as='font' crossorigin='anonymous' /> <link rel="icon" href="https://av.sc.com/ae/content/images/content/images/cropped-512x512-1-150x150.png" sizes="32x32" /> <link rel="icon" href="https://av.sc.com/ae/content/images/content/images/cropped-512x512-1-200x200.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://av.sc.com/ae/content/images/content/images/cropped-512x512-1-200x200.png" /> <meta name="msapplication-TileImage" content="https://av.sc.com/ae/content/images/content/images/cropped-512x512-1-300x300.png" /> </head> <body class="page-template-default page page-id-2696 page-parent" data-catch="show-overlay" data-allowed-params="https://av.sc.com/ae/data/whitelist-parameter/allowable/all.json" data-page-ga=1 >  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PHQV2K" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <link rel="stylesheet" href="https://av.sc.com/assets/global/css/meganav-rebrand.min.css"> <header class="sc-nav"> <div class="sc-nav__wrapper">  <div class="sc-nav__top"> <div class="sc-nav__container sc-nav__top-container"> <div class="sc-nav__top-left"> <div class="sc-nav__top-in"> <span>You are in</span> <button class="sc-nav__top-btn">Personal Banking</button> <div class="sc-nav__personal-list sc-nav__personal-list-p0"> <p class="sc-nav__personal-title">FOR INDIVIDUAL</p> <ul class="sc-nav__personal-lists"> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/personal/ " title="Personal Banking"> Personal Banking </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/premium/" title="Premium Banking"> Premium Banking </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/priority/" title="Priority Banking"> Priority Banking </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/priority/priority-private/" title="Priority Private"> Priority Private </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="https://www.sc.com/privatebank/en/" title="Private Banking "> Private Banking </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/islamic/" title="Islamic Banking"> Islamic Banking </a> </li> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="/ae/international-banking/" title="International Banking"> International Banking </a> </li> </ul> <p class="sc-nav__personal-title">FOR BUSINESS</p> <ul class="sc-nav__personal-lists"> <li class="sc-nav__personal-box"> <a class="sc-nav__personal-box-link" href="https://www.sc.com/en/banking-services/business-banking.html" title="Corporate & Investment Banking"> Corporate & Investment Banking </a> </li>  </ul>  <a href="https://s2b.standardchartered.com/unifiedlogin/login/index.html?utm_source=sc.com-ae-en&utm_medium=personal-banking-menu-item&utm_campaign=sc-retail-traffic" title="Straight2Bank Login" class="sc-nav__s2bank-lists-box"> <div class="sc-nav__s2bank-lists-box-icon"> <span class="sc-nav__s2bank-lists-box-icon__icon"> <svg width="24" height="24" viewbox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.75 20.25V7.5C15.75 6.67157 16.4216 6 17.25 6C18.0784 6 18.75 6.67157 18.75 7.5V20.25H15.75Z" fill="#38D200"></path> <path fillrule="evenodd" cliprule="evenodd" d="M10.5 20.25V12C10.5 11.1716 11.1716 10.5 12 10.5C12.8284 10.5 13.5 11.1716 13.5 12V20.25H10.5Z" fill="#0F7AED"></path> <path d="M8.25 20.25H5.25L5.25 14.625C5.25 13.7966 5.92157 13.125 6.75 13.125C7.57843 13.125 8.25 13.7966 8.25 14.625V20.25Z" fill="#38D200"></path> </svg> </span> Straight2Bank </div> <div class="sc-nav__s2bank-lists-box-desc"> Login to view and manage your business accounts. </div> </a> </div> </div> </div> <div class="sc-nav__top-right only-desktop">  <ul class="sc-nav__top-menu only-desktop">  <li class="sc-nav__top-item sc-nav__top-item--margin32"> <a href="/ae/digital-banking/" title="Digital Banking">Digital Banking </a> </li>  <li class="sc-nav__top-item"> <a href="/ae/search/" title="Search" aria-label="Search"> <svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"> <path d="M6.34 10.903A4.567 4.567 0 0 1 1.778 6.34 4.568 4.568 0 0 1 6.34 1.777a4.569 4.569 0 0 1 4.564 4.564 4.567 4.567 0 0 1-4.564 4.562m8.73 2.721l-3.596-3.592a6.283 6.283 0 0 0 1.208-3.691A6.348 6.348 0 0 0 6.34 0 6.348 6.348 0 0 0 0 6.34a6.347 6.347 0 0 0 6.34 6.34c1.476 0 2.816-.526 3.895-1.374l3.577 3.575a.887.887 0 0 0 1.257 0 .89.89 0 0 0 0-1.257" fill="#221F20"></path> </svg> <span class="visuallyhidden sc-nav__hidden">Search</span> </a> </li> </ul> <div class="sc-nav__country"> <button class="sc-nav__country-btn">UAE</button> </div> </div> </div> </div>  <nav class="sc-nav__nav sc-nav__container">  <a href="/ae/" title="Standard Chartered"> <div class="sc-nav__logo"> <div class="sc-nav__logo-link"> <span class="visuallyhidden sc-nav__hidden">Standard Chartered</span> </div> <div class="sc-nav__logo-drop only-desktop"> <span class="visuallyhidden sc-nav__hidden">Standard Chartered</span> </div> </div> </a>  <ul class="sc-nav__list">  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Accounts & Deposits</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a href="/ae/deposits/current-account/" title="Current Accounts">Current Accounts</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Current Account" href="/ae/deposits/current-account/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link sc-nav-drop__link-indent"> Current Account </p> <p class="sc-nav-drop__desc only-desktop"> Convenient, fast-moving banking with unlimited transactions </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Saadiq Current Account" href="/ae/islamic/saadiq-current-account/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Saadiq Current Account </p> <p class="sc-nav-drop__desc only-desktop"> Enjoy Shariah compliant banking with unlimited transactions </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Savings Accounts" href="/ae/deposits/">Savings Accounts</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="XtraSaver Account" href="/ae/deposits/xtra-saver-account/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> XtraSaver Account </p> <p class=" sc-nav-drop__desc only-desktop only-desktop "> Earn higher returns with XtraSaver Account </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Saadiq XtraSaver Account" href="/ae/deposits/saadiq-xtrasaver/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Saadiq XtraSaver Account </p> <p class="sc-nav-drop__desc only-desktop"> High profit rate on Saadiq XtraSaver Account </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Wealth$aver Account" href="/ae/deposits/wealth-saver/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Wealth$aver Account </p> <p class="sc-nav-drop__desc only-desktop"> Speed up your savings with the Wealth$aver account, offering up to 3.5% p.a. profit rate </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Fixed Account" href="/ae/deposits/">Fixed Account</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Fixed Deposits" href="/ae/deposits/fixed-deposit/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Fixed Deposits </p> <p class="sc-nav-drop__desc only-desktop"> Ensures peace of mind and high returns </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Saadiq Term Account" href="/ae/islamic/saadiq-term-account/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Saadiq Term Account </p> <p class="sc-nav-drop__desc only-desktop"> Earn competitive returns that complements your belief </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Saadiq Wakalah Fixed Deposit Account" href="/ae/deposits/saadiq-wakalah-fixed-deposit/"> <div class="sc-nav-drop__col-text"> <p class=" sc-nav-drop__link sc-nav-drop__link-indent "> Saadiq Wakalah Fixed Deposit Account </p> <p class="sc-nav-drop__desc only-desktop"> Amplify your savings with the new Saadiq Wakalah Fixed Deposit Account </p> </div> </a> </li> </ul> </div>  <div class="sc-nav-drop__col sc-nav-drop__col-promo"> <a title="XtraSaver Account" href="/ae/deposits/xtra-saver-account/"> <div class="sc-nav-drop__promo-box"> <img src="https://av.sc.com/ae/content/images/DXB-010234-SCB-UAE-Website-Images-290x150px_XtraSaver-Jar-op1.jpg" alt="XtraSaver Account" loading="lazy" width="290" height="150" /> <div class="sc-nav-drop__promo-text"> <p class="sc-nav-drop__promo-title"> XtraSaver Account </p> <p class="sc-nav-drop__promo-desc"> Earn higher returns with XtraSaver Account </p> </div> </div> </a> </div>  <div class="sc-nav-drop__view-all"> <a href="/ae/deposits/" class="sc-nav-drop__btn"> View All Accounts & Deposits </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Credit Cards</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Credit Cards" href="/ae/credit-cards/">Credit Cards</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="JOURNEY" class="sc-nav-drop__col-item-link" href="/ae/credit-cards/journey/"><img class="sc-nav-drop__img" aria-hidden="true" src="https://av.sc.com/ae/content/images/ae-nav-440x-280y-sc-card-on-journey.png" alt="JOURNEY" loading="lazy" width="90" height="55" /> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">JOURNEY</p> <p class="sc-nav-drop__desc"> Go further with the reward points and travel privileges </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title=" Smart Saadiq" class="sc-nav-drop__col-item-link" href="/ae/credit-cards/smart-saadiq/"><img class="sc-nav-drop__img" aria-hidden="true" src="https://av.sc.com/ae/content/images/pk-smart-sadiq-pintile.jpg" alt=" Smart Saadiq" loading="lazy" width="90" height="55" /> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Smart Saadiq</p> <p class="sc-nav-drop__desc"> A world of zero worries </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="SIMPLY CASH" class="sc-nav-drop__col-item-link" href="/ae/credit-cards/simply-cash/"><img class="sc-nav-drop__img" aria-hidden="true" src="https://av.sc.com/ae/content/images/ae-nav-440x-280y-simply-cash.png " alt="Cashback" loading="lazy" width="90" height="55" /> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">SIMPLY CASH</p> <p class="sc-nav-drop__desc"> You get cashback on everything </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col sc-nav-drop__col--no-left-border"> <span class="sc-nav-drop__col-spacing"></span> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Manhattan Rewards+" class="sc-nav-drop__col-item-link" href="/ae/credit-cards/manhattan-rewards/"><img class="sc-nav-drop__img" aria-hidden="true" src="https://av.sc.com/ae/content/images/DXB-010234-SCB-UAE-Website-Cards-440x280px_Mahhattan.png" alt="Manhattan Rewards+" loading="lazy" width="90" height="55" /> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Manhattan Rewards+ </p> <p class="sc-nav-drop__desc"> The best credit card loyalty programme </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="X Credit Card" class="sc-nav-drop__col-item-link" href="/ae/credit-cards/x-card/"><img class="sc-nav-drop__img" aria-hidden="true" src="https://av.sc.com/ae/content/images/DXB-010234-SCB-UAE-Website-Cards-440x280px_X.png" alt="X Credit Card " loading="lazy" width="90" height="55" /> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">X Credit Card</p> <p class="sc-nav-drop__desc"> Cashback was never so easy </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <span class="sc-nav-drop__col-spacing"></span> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="360 Rewards " href="/ae/360rewards/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">360 Rewards</p> <p class="sc-nav-drop__desc"> Earn points for every spend </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Card offers " href="/ae/promotions/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Card offers</p> <p class="sc-nav-drop__desc"> Enjoy exciting privileges </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Purchase with Rewards" href="/ae/credit-cards/purchase-with-rewards/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Purchase with Rewards </p> <p class="sc-nav-drop__desc"> Today’s Points are tomorrow’s savings </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Transfer Rewards " href="/ae/credit-cards/transfer-rewards/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Transfer Rewards</p> <p class="sc-nav-drop__desc"> Transfer Rewards to travel happier </p> </div> </a> </li> </ul> </div>   <div class="sc-nav-drop__col sc-nav-drop__col-promo"> <a title="Find the best card for you" href="/ae/credit-cards/finder/"> <div class="sc-nav-drop__promo-box"> <img src="https://av.sc.com/ae/content/images/ae-credit-card-performance-pintile-290x150_01.jpg" alt="Find the best card for you" loading="lazy" width="290" height="150" /> <div class="sc-nav-drop__promo-text"> <p class="sc-nav-drop__promo-title"> Find the best card for you </p>  <p class="sc-nav-drop__promo-desc"> Apply for credit card today online and enjoy premium benefits </p> </div> </div> </a> </div>  <div class="sc-nav-drop__view-all"> <a href="/ae/credit-cards/" class="sc-nav-drop__btn"> View All Credit Cards </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Borrow</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Mortgages" href="/ae/loans/">Mortgages</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Home Loans " href="/ae/loans/home-suite/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Home Loans</p> <p class="sc-nav-drop__desc"> Low interest rates and no fees to help you own your dream home </p> </div> </a> </li>  </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Home Finances" href="/ae/loans/">Home Finances</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Saadiq Home Finance" href="/ae/islamic/saadiq-home-finance/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Saadiq Home Finance </p> <p class="sc-nav-drop__desc"> Based on Ijarah concept & approved by an independent Shariah Supervisory Committee </p> </div> </a> </li>  </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Manage your finances" href="/ae/bank-with-us/manage-your-finances/">Manage your finances</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Loan on Card Get Cash From Card" href="/ae/bank-with-us/manage-your-finances/fixed-payment-plan/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">LOAN ON CARD/ GET CASH FROM CARD</p> <p class="sc-nav-drop__desc"> Transfer some of your available credit limit to your personal account </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Easy Payment Plan" href="/ae/bank-with-us/manage-your-finances/easy-payment-plan/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Easy Payment Plan</p> <p class="sc-nav-drop__desc"> Monthly repayments are much more affordable </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Debt Restructuring Plan" href="/ae/loans/debt-restructuring/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Debt Restructuring Plan</p> <p class="sc-nav-drop__desc"> Supporting you through the tough times </p> </div> </a> </li> </ul> </div>  <div class="sc-nav-drop__col sc-nav-drop__col-promo"> <a title="Home Loans" href="/ae/loans/home-suite/"> <div class="sc-nav-drop__promo-box"> <img src="https://av.sc.com/ae/content/images/DXB-010234-SCB-UAE-Website-Images-290x150px_Saadiq-Home-Finance.jpg" alt="Home Loans" loading="lazy" width="290" height="150" /> <div class="sc-nav-drop__promo-text">  <p class="sc-nav-drop__promo-title"> Home Loans </p> <p class="sc-nav-drop__promo-desc"> Own a home with a bundle of attractive options </p> </div> </div> </a> </div>  <div class="sc-nav-drop__view-all"> <a href="/ae/loans/" class="sc-nav-drop__btn"> View All Mortgages </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Invest</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Ways to Invest" href="/ae/investments/">Ways to Invest</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="MUTUAL FUNDS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/mutual-funds/"> MUTUAL FUNDS </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="WRAP PRODUCTS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/wrap-products/"> WRAP PRODUCTS </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="FIXED INCOME SECURITIES" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/fixed-income-securities/"> FIXED INCOME SECURITIES </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="WEALTH LENDING" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/wealth-lending/"> WEALTH LENDING </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="TREASURY SOLUTIONS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/treasury-solutions/"> TREASURY SOLUTIONS </a> </div> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="DIGITAL WEALTH SOLUTIONS" href="#">DIGITAL WEALTH SOLUTIONS</a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Online Equity Trading" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/online-equity-trading/"> Online Equity Trading </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="ONLINE MUTUAL FUNDS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/online-mutual-funds/"> ONLINE MUTUAL FUNDS </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="TRADE FX " class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/trade-fx/"> TRADE FX </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="SC DIGIADVISORY" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/sc-digiadvisory/"> SC DIGIADVISORY </a> </div> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Tools To Help" href="#">EMPOWER YOUR FINANCIAL DECISIONS </a></span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="CUSTOMER INVESTMENT PROFILE" class="sc-nav-drop__link sc-nav-drop__link-indent" href="https://av.sc.com/ae/content/docs/ae-cips-quest-orignal.pdf"> CUSTOMER INVESTMENT PROFILE </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="MARKET VIEWS ON THE GO" class="sc-nav-drop__link sc-nav-drop__link-indent" href="https://www.sc.com/ae/market-outlook/?intcid=web&lang=en&ctry=AE&seg=GWM&channel=PLRB"> MARKET VIEWS ON THE GO </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="WEALTH INSIGHTS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/wealth-insights/"> WEALTH INSIGHTS </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="WEALTH INSIGHTS" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investment/funds/"> INTERACTIVE FUNDS LIBRARY </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="WEALTH SELECT" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/investments/sc-wealth-select/"> WEALTH SELECT </a> </div> </li> </ul> </div>     <div class="sc-nav-drop__col sc-nav-drop__col-promo"> <a title="Online Equity Trading" href="/ae/investments/signature-cio-funds/"> <div class="sc-nav-drop__promo-box"> <img src="https://av.sc.com/ae/content/images/ae-signature-cio-fund-masthead-mobile.jpg" alt="Signature CIO Funds" loading="lazy" width="290" height="150" /> <div class="sc-nav-drop__promo-text"> <p class="sc-nav-drop__promo-title"> Signature CIO Funds </p> <p class="sc-nav-drop__promo-desc"> Foundational Portfolios to navigate safely through market uncertainty. </p> </div> </div> </a> </div>   <div class="sc-nav-drop__view-all"> <a href="/ae/investments/" class="sc-nav-drop__btn"> View All Investments </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Insure</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Protection Solutions" href="/ae/insurance/protection-solutions/">PROTECTION SOLUTIONS</a> </span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Global Choice" href="/ae/insurance/savings-solutions/global-choice/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Global Choice</p> <p class="sc-nav-drop__desc"> Reach your financial goals in an affordable and regular manner </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Wealth Accumulation Plan" href="/ae/insurance/savings-solutions/wealth-accumulation-plan/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Wealth Accumulation Plan </p> <p class="sc-nav-drop__desc"> Our flexible plan for growing your wealth </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="CALCULATORS" href="/ae/priority/education-calculator/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">CALCULATORS</p> <p class="sc-nav-drop__desc"> Education Calculator </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col sc-nav-drop__col--no-left-border"> <span class="sc-nav-drop__col-spacing"></span> <ul class="sc-nav-drop__col-list">  <li class="sc-nav-drop__col-item"> <a title="FUTURA" href="/ae/insurance/protection-solutions/futura/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">FUTURA</p> <p class="sc-nav-drop__desc"> Our flexible, lifetime protection plan </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="International Term Assurance" href="/ae/insurance/protection-solutions/international-term-assurance/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> International Term Assurance </p> <p class="sc-nav-drop__desc"> Our portable, level-term protection plan </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="International Term Assurance" href="/ae/insurance/protection-solutions/international-decreasing-term-assurance/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> International Decreasing Term Assurance </p> <p class="sc-nav-drop__desc"> Our portable, decreasing level-term protection plan </p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Digital Insurance Solutions" href="/ae/insurance/">DIGITAL INSURANCE SOLUTIONS</a> </span> </div> <ul class="sc-nav-drop__col-list">  <li class="sc-nav-drop__col-item"> <a title="Motor Insurance" href="/ae/insurance/protection-solutions/motor-insure/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Motor Insurance</p> <p class="sc-nav-drop__desc"> Comprehensive motor insurance for your car </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Home Insurance" href="/ae/insurance/protection-solutions/home-insurance/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Home Insurance</p> <p class="sc-nav-drop__desc"> Protect your assets from the unexpected </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Travel Insurance" href="/ae/insurance/protection-solutions/travel-insurance/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link">Travel Insurance</p> <p class="sc-nav-drop__desc"> Enjoy stress free holidays </p> </div> </a> </li> </ul> </div>  <div class="sc-nav-drop__col sc-nav-drop__col-promo"> <a title="INTERNATIONAL TERM ASSURANCE " href="/ae/insurance/protection-solutions/international-term-assurance/"> <div class="sc-nav-drop__promo-box"> <img src="https://av.sc.com/ae/content/images/international.png" alt="Global Choice" loading="lazy" width="290" height="150" /> <div class="sc-nav-drop__promo-text"> <p class="sc-nav-drop__promo-title"> International Term Assurance </p> <p class="sc-nav-drop__promo-desc"> Our portable, level-term protection plan </p> </div> </div> </a> </div>  <div class="sc-nav-drop__view-all"> <a href="/ae/insurance/" class="sc-nav-drop__btn"> View All Insurance </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__item sc-nav__item--has-meganav"> <button class="sc-nav__btn sc-nav__menu">Help & Services</button> <div class="sc-nav__mgnv-wrapper"> <div class="sc-nav-drop"> <button class="sc-nav__btn sc-nav-drop__back sc-nav__back only-mobile"> Back </button> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"> <span><a title="Problems? Visit our help centre" href="/ae/help-centre/">Problems? Visit our help centre</a> </span> </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Locate Us" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/atm-branch-locator/"> Locate Us <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li>  <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="FAQs" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/help-centre/faqs-ways-to-bank/"> FAQs <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Forms and Downloads" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/help-centre/downloads/"> Forms and Downloads <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Fraud Guard" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/bank-with-us/fraudguard/"> Fraud Guard <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Maintenance Notification" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/help-centre/maintenance-notification/"> Maintenance Notification <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Complaints Resolution Process" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/customer-service/"> Complaints Resolution Process <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li> <li class="sc-nav-drop__col-item"> <div class="sc-nav-drop__col-text"> <a title="Basics of Banking" class="sc-nav-drop__link sc-nav-drop__link-indent" href="/ae/stories/basics-of-banking/"> Basics of Banking <svg class="icon-right-arrow" width="4" height="6" xmlns="http://www.w3.org/2000/svg" viewBox="-12 12.9 4.6 7.1"> <style> .st0 { fill: #c0c0c0; } </style> <g> <path class="st0" d="M-12 18.9l2.5-2.5L-12 14l1.1-1.1 3.5 3.5-3.5 3.5z"> </path> </g> </svg> </a> </div> </li>  </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"></div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Digital Banking" href="/ae/digital-banking/"> <div class="sc-nav-drop__col-text"> <svg style="height: 43px; max-width: 60px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 122.5 100"> <title> icon-sc-convenient banking 24h phone assistance </title> <g data-name="Layer 2"> <g> <path d="M117.9 99.79H89.1a4.61 4.61 0 01-4.6-4.6v-50.4a4.61 4.61 0 014.6-4.6h28.8a4.61 4.61 0 014.6 4.6v50.4a4.61 4.61 0 01-4.6 4.6zm-28.8-57.6a2.6 2.6 0 00-2.6 2.6v50.4a2.6 2.6 0 002.6 2.6h28.8a2.6 2.6 0 002.6-2.6v-50.4a2.6 2.6 0 00-2.6-2.6z" fill="#d4d4d4" id="Rounded_Rectangle_15" data-name="Rounded Rectangle 15"></path> <path d="M102.5 94.74a3.15 3.15 0 113.15-3.15 3.15 3.15 0 01-3.15 3.15zm0-4.8a1.65 1.65 0 101.65 1.65 1.65 1.65 0 00-1.65-1.65z" fill="#d4d4d4" id="Ellipse_1" data-name="Ellipse 1"></path> <path d="M115 85H91a.5.5 0 010-1h24a.5.5 0 010 1zM107 48h-8a.5.5 0 010-1h8a.5.5 0 010 1z" fill="#d4d4d4"></path> <path d="M81 81H7.9A7.6 7.6 0 010 73.19V8.79C0 4.54 3.17 0 7.9 0h96.4c4.76 0 7.7 4.56 7.7 8.79V36h-2V8.79c0-3.27-2.18-6.79-5.7-6.79H7.9C4.37 2 2 5.51 2 8.79v64.4A5.6 5.6 0 007.9 79H81z" fill="#d4d4d4" id="Rounded_Rectangle_14" data-name="Rounded Rectangle 14"></path> <path d="M56.7 15.94a3.15 3.15 0 113.15-3.15 3.15 3.15 0 01-3.15 3.15zm0-4.8a1.65 1.65 0 101.65 1.65 1.65 1.65 0 00-1.65-1.65z" fill="#d4d4d4" data-name="Ellipse 1 copy"> </path> <path d="M7.5 70.5A.5.5 0 017 70V11a.5.5 0 011 0v59a.5.5 0 01-.5.5zM53 100a1 1 0 01-1-1V80a1 1 0 012 0v19a1 1 0 01-1 1zM60 100a1 1 0 01-1-1V80a1 1 0 012 0v19a1 1 0 01-1 1z" fill="#d4d4d4"></path> <path d="M78 100H35a.5.5 0 010-1h43a.5.5 0 010 1zM92.81 68.55a4.24 4.24 0 01.68-1.09 5.89 5.89 0 011.2-1l1.31-.84q.43-.25.77-.47a3.27 3.27 0 00.58-.47 1.77 1.77 0 00.36-.54 1.82 1.82 0 00.12-.7 1.77 1.77 0 00-.51-1.32 1.92 1.92 0 00-1.41-.5 1.79 1.79 0 00-1.41.57 1.71 1.71 0 00-.39.68 3.33 3.33 0 00-.12 1h-1.26a3.74 3.74 0 01.27-1.38 2.93 2.93 0 01.63-1 2.72 2.72 0 011.06-.69 4 4 0 011.4-.23 3.64 3.64 0 011.28.21 2.91 2.91 0 011 .6 2.65 2.65 0 01.63.9 2.85 2.85 0 01.22 1.13A2.68 2.68 0 0199 64.5a2.8 2.8 0 01-.54.8 3.87 3.87 0 01-.8.63l-1 .58-.76.46a8.25 8.25 0 00-.76.52 5.11 5.11 0 00-.65.59 2 2 0 00-.41.67v.1H99V70h-6.49a4.11 4.11 0 01.3-1.45zM104.42 67.73H100v-1.08l4.66-6h1v6.11h1.5v.94h-1.5V70h-1.22zm-3.42-.89h3.45v-3.18-.41-.45-.49c-.08.14-.16.28-.26.43l-.26.39-.29.39-1.71 2.17q-.14.18-.32.37t-.32.37l-.35.4zM109.5 63.48v.58a2.89 2.89 0 01.93-.87 2.56 2.56 0 011.3-.31 2.42 2.42 0 011.72.58 2.2 2.2 0 01.62 1.68V70h-1.19v-4.71a1.31 1.31 0 00-.41-1 1.63 1.63 0 00-1.12-.36 2 2 0 00-.74.14 1.67 1.67 0 00-1 1 2.09 2.09 0 00-.14.76V70h-1.2v-9.63h1.2v2.52q.04.26.03.59z" fill="#d4d4d4"></path> </g> </g> </svg> <span class="sc-nav-drop__col-label"></span> <p class="sc-nav-drop__promo-title"> <strong>Digital Banking</strong> </p> <p class="sc-nav-drop__desc"> Explore everything that can be done digitally in just minutes </p> <p class="sc-nav-drop__link">Know More</p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label"></div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Get in touch with us" href="/ae/contact-us/"> <div class="sc-nav-drop__col-text"> <svg style="height: 43px; max-width: 60px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 82 102"> <title>icon-sc-call assistance</title> <g data-name="Layer 2"> <g> <path d="M1 102a1 1 0 01-1-1V81.86c0-4 4-9 6.5-9.8l20.88-8.89a4.85 4.85 0 00.72-.17 1 1 0 01.2-.14c1.15-.6 1.15-1.34 1.15-1.59a1 1 0 012 0 3.61 3.61 0 01-1.7 3.05 1 1 0 01-.33.27 6.68 6.68 0 01-1.56.56L7.21 73.93C5.35 74.57 2 78.87 2 81.86V101a1 1 0 01-1 1z" fill="#d4d4d4" id="Shape_4" data-name="Shape 4"></path> <path d="M81 102a1 1 0 01-1-1V81.86c0-3-3.38-7.27-5.2-7.9L54 65.13a7.37 7.37 0 01-1.52-.57 1 1 0 01-.22-.15 3.66 3.66 0 01-1.89-3.17 1 1 0 012 0c0 .24 0 1 1.15 1.59l.13.08a5.52 5.52 0 00.88.3l.17.05 20.82 8.84c2.4.82 6.48 5.74 6.48 9.76V101a1 1 0 01-1 1z" fill="#d4d4d4" id="Shape_4_copy" data-name="Shape 4 copy"></path> <path d="M42.39 58h-3c-8.48 0-14.18-8-15.9-15.52L21 25.14a1 1 0 012-.29l2.49 17.26C27.66 51.63 34.23 56 39.41 56h3c5.3 0 11.93-4.36 13.94-13.94L59 24.85a1 1 0 012 .31l-2.7 17.26C56.05 53.14 48.48 58 42.39 58z" fill="#d4d4d4" id="Rounded_Rectangle_2" data-name="Rounded Rectangle 2"></path> <path d="M60 26a1 1 0 01-1-1 18 18 0 00-36 0 1 1 0 01-2 0 20 20 0 0140 0 1 1 0 01-1 1zM7 81h1v21H7z" fill="#d4d4d4"></path> <path d="M53.11 48H44v-2h9c.06 0 4.91.08 8.11-3C63 41.09 64 38.41 64 35V25a23 23 0 00-46 0v2h-2v-2a25 25 0 0150 0v10c0 4-1.18 7.14-3.51 9.41C59 47.84 54 48 53.11 48z" fill="#d4d4d4"></path> <path d="M41.9 50.34a3.15 3.15 0 113.1-3.15 3.15 3.15 0 01-3.1 3.15zm0-4.8a1.65 1.65 0 101.65 1.65 1.65 1.65 0 00-1.65-1.65z" fill="#d4d4d4" data-name="Ellipse 1 copy"> </path> <path d="M17.73 41h-1.36c-2 0-3.37-2.62-3.37-4.35v-7.34A3.31 3.31 0 0116.37 26h1.36A3.22 3.22 0 0121 29.31v7.34c0 1.82-1.24 4.35-3.27 4.35zm-1.36-13A1.31 1.31 0 0015 29.31v7.34c0 1 .81 2.35 1.37 2.35h1.36c.54 0 1.27-1.36 1.27-2.35v-7.34A1.23 1.23 0 0017.73 28z" fill="#d4d4d4" id="Rounded_Rectangle_4" data-name="Rounded Rectangle 4"></path> </g> </g> </svg> <span class="sc-nav-drop__col-label"></span> <p class="sc-nav-drop__promo-title"> <strong>Get in touch with us</strong> </p> <p class="sc-nav-drop__desc"> Call our phone banking team hotline for immediate assistance </p> <p class="sc-nav-drop__link">Call Now</p> </div> </a> </li> </ul> </div> <div class="sc-nav-drop__col"> <div class="sc-nav-drop__col-label">  </div> <ul class="sc-nav-drop__col-list"> <li class="sc-nav-drop__col-item"> <a title="Manage Your Finances " href="/ae/bank-with-us/manage-your-finances/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Manage Your Finances </p> <p class="sc-nav-drop__desc"> Card Payment Plans </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Manage Your Payments " href="/ae/manage-your-payments/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Manage Your Payments </p> <p class="sc-nav-drop__desc"> Pay at the convenience of your fingertips </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Transfer funds" href="/ae/bank-with-us/international-transfer/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Transfer funds </p> <p class="sc-nav-drop__desc"> International Transfer </p> </div> </a> </li> <li class="sc-nav-drop__col-item"> <a title="Standard Chartered Mobile Key" href="/ae/digital-banking/sc-mobile-key/"> <div class="sc-nav-drop__col-text"> <p class="sc-nav-drop__link"> Standard Chartered Mobile Key </p> <p class="sc-nav-drop__desc"> Switch from OTPs to SC Mobile Key </p> </div> </a> </li> </ul> </div>  <div class="sc-nav-drop__view-all"> <a href="/ae/help-centre/" class="sc-nav-drop__btn"> View All Help </a> </div> </div> </div> </div> </div> </div> </li>  <li class="sc-nav__line only-mobile"></li>  <li class="sc-nav__item sc-nav__item--has-meganav only-mobile"> <a href="/ae/digital-banking/" class="sc-nav__btn sc-nav__menu" title="Digital Banking">Digital Banking </a> </li> <li class="sc-nav__item sc-nav__item--has-meganav only-mobile"> <a href="/ae/help-centre/" class="sc-nav__btn sc-nav__menu" title="Help">Help</a> </li> <li class="sc-nav__item sc-nav__item--has-meganav only-mobile"> <a href="/ae/search/" title="Search" class="sc-nav__btn sc-nav__menu sc-nav__menu-search"> Search <span class="sc-nav__icon only-mobile"> <svg width="16" height="16" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"> <defs> <path d="M15.33 15.142H0V0h15.33z"></path> </defs> <path d="M6.34 10.903A4.567 4.567 0 0 1 1.778 6.34 4.568 4.568 0 0 1 6.34 1.777a4.569 4.569 0 0 1 4.564 4.564 4.567 4.567 0 0 1-4.564 4.562m8.73 2.721l-3.596-3.592a6.283 6.283 0 0 0 1.208-3.691A6.348 6.348 0 0 0 6.34 0 6.348 6.348 0 0 0 0 6.34a6.347 6.347 0 0 0 6.34 6.34c1.476 0 2.816-.526 3.895-1.374l3.577 3.575a.887.887 0 0 0 1.257 0 .89.89 0 0 0 0-1.257" fill="#221F20" mask="url(#b)" transform="translate(.584)"></path> </svg> </span> </a> </li> <li class="sc-nav__item sc-nav__item--has-meganav only-mobile"> <div class="sc-nav__top-right"> <div class="sc-nav__country"> <button class="sc-nav__country-btn">UAE</button> </div> </div> </li>  <li class="sc-nav__overlay only-desktop"></li> </ul> <div class="sc-nav__login-open-btn">  <div class="sc-nav__open-account"> <a class="sc-nav__btn sc-nav__account-btn" title="Open an account" href="/ae/deposits/"> <span class="icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 30"> <path fill="#00a546" d="M1 30c-.6 0-1-.4-1-1v-5.1c0-1.3 1.2-2.7 2.1-3.1l5.7-2.3c.5-.2.7-.4.8-.6.2-.5.8-.7 1.3-.5.5.2.7.8.5 1.3-.4 1-1.4 1.4-1.8 1.6l-.2.1-5.7 2.2c-.2.3-.7 1-.7 1.3V29c0 .5-.4 1-1 1zM23 30c-.6 0-1-.4-1-1v-5.1c0-.4-.4-1.1-.6-1.2l-5.8-2.3c-.5-.2-1.5-.6-2-1.6-.2-.5 0-1.1.5-1.3.5-.2 1.1 0 1.3.5 0 .1.2.2.9.5.1 0 .1.1.2.1l5.6 2.2c.9.3 1.8 1.8 1.8 3.1V29c.1.5-.3 1-.9 1zM13 16h-1.7c-2 0-4-2.2-4.6-5.1v-.1L6 5.7C6 2.5 8.5 0 11.6 0h1.5c2.9.2 5.2 2.7 5.2 5.6v.1l-.7 5C17 13.7 15 16 13 16zm-4.4-5.6c.5 2.2 1.9 3.5 2.7 3.5H13c.8 0 2.2-1.4 2.7-3.5l.6-4.8c0-1.9-1.5-3.4-3.4-3.6h-1.3C9.6 2 8 3.6 8 5.6l.6 4.8zm8.7-4.7z"> </path> </svg> </span> Open an account </a> </div>  <div class="sc-nav__login sc-nav__login--full"> <button class="sc-nav__btn sc-nav__login-btn" title="Login" aria-expanded="false"> <span class="sc-nav__icon"> <svg xmlns="http://www.w3.org/2000/svg" width="16" height="15" viewBox="0 0 24.19 28.58"> <g data-name="Layer 2"> <g> <path d="M21.19 28.58H3a3 3 0 0 1-3-3V11.23a3 3 0 0 1 3-3h18.19a3 3 0 0 1 3 3v14.35a3 3 0 0 1-3 3zM3 10.23a1 1 0 0 0-1 1v14.35a1 1 0 0 0 1 1h18.19a1 1 0 0 0 1-1V11.23a1 1 0 0 0-1-1z" fill="#d4d4d4"></path> <path d="M19 9.43a1 1 0 0 1-1-1v-2.7A3.74 3.74 0 0 0 14.26 2H9.92a3.74 3.74 0 0 0-3.73 3.73v2.7a1 1 0 0 1-2 0v-2.7A5.74 5.74 0 0 1 9.92 0h4.34A5.74 5.74 0 0 1 20 5.73v2.7a1 1 0 0 1-1 1zM12.19 23.33a.5.5 0 0 1-.5-.5v-4a.5.5 0 0 1 1 0v4a.5.5 0 0 1-.5.5z" fill="#d4d4d4"></path> <path d="M12.12 18.93a2 2 0 1 1 2-2 2 2 0 0 1-2 2zm0-2.44a.47.47 0 1 0 .47.47.47.47 0 0 0-.47-.47z" fill="#d4d4d4" data-name="Ellipse 7"></path> <path d="M12.12 18.93a2 2 0 1 1 2-2 2 2 0 0 1-2 2zm0-2.44a.47.47 0 1 0 .47.47.47.47 0 0 0-.47-.47z" fill="#d4d4d4" data-name="Ellipse 7"></path> </g> </g> </svg> </span> Login </button>  <div class="sc-login-drop"> <span class="sc-login-drop__title only-mobile"> Welcome to Standard Chartered </span> <div class="sc-nav-drop"> <div class="sc-nav-drop__content"> <div class="sc-nav-drop__wrapper sc-nav__container"> <div class="sc-nav-drop__col-wrapper"> <div class="sc-nav-drop__col-20"> <div class="sc-nav-drop__col"> <a title="Earn Cashback through referrals" href="https://www.sc.com/ae/promotions/priority-member-get-member/"> <div class="sc-nav-drop__promo-box"> <img aria-hidden="true" src="https://av.sc.com/ae/content/images/Top-Nav-Promo-MGM-New-KV-300x150px.png" alt="Earn Cashback through referrals" /> <div class="sc-nav-drop__promo-text"> <p class="sc-nav-drop__promo-title"> Earn Cashback through referrals </p> <p class="sc-nav-drop__promo-desc"> Refer your friend to Standard Chartered Priority banking and get up to AED 4000 cashback </p> </div> </div> </a> </div> </div> <div class="sc-nav-drop__col-80"> <div class="sc-nav-drop__col-100"> <div class="sc-nav-drop__col"> <a href="https://www.sc.com/ae/online-banking-login/" title="Online Banking Login" class="sc-nav__login-lists-box"> <div class="sc-nav__login-lists-box-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3.75 15.75H19.875C19.875 17.4069 18.5319 18.75 16.875 18.75H6.75C5.09315 18.75 3.75 17.4069 3.75 15.75Z" fill="#38D200"></path> <path d="M11.1941 5.25H7.5C6.25736 5.25 5.25 6.25736 5.25 7.5V14.25H18.75V10.3357L17.8036 11.2443C16.9072 12.1049 15.4828 12.0758 14.6223 11.1794C14.1522 10.6897 13.9475 10.0424 14.0048 9.41559L12.375 9.41558C11.1324 9.41558 10.125 8.40822 10.125 7.16558C10.125 6.35604 10.5525 5.64636 11.1941 5.25Z" fill="#0F7AED"></path> <path fillRule="evenodd" clipRule="evenodd" d="M15.0749 3.7045C15.5142 3.26517 16.2266 3.26517 16.6659 3.7045L20.113 7.15165L19.2238 8.0409L16.6659 10.5988C16.2266 11.0381 15.5142 11.0381 15.0749 10.5988C14.6356 10.1595 14.6356 9.44715 15.0749 9.00781L15.7123 8.3704L12.375 8.3704C11.7537 8.3704 11.25 7.86672 11.25 7.2454C11.25 6.62408 11.7537 6.1204 12.375 6.1204L15.8998 6.1204L15.0749 5.2955C14.6356 4.85616 14.6356 4.14384 15.0749 3.7045Z" fill="#38D200"></path> </svg> </div> <div class="sc-nav__login-lists-box-title"> Online Banking Login </div> <div class="sc-nav__login-lists-box-content"> <div class="sc-nav__login-lists-box-desc"> Login to view and manage your account </div> </div> </a> </div> <div class="sc-nav-drop__col"> <a href="https://retail.sc.com/in/rewards360/rewards_home/ae" title="Online Rewards" class="sc-nav__login-lists-box"> <div class="sc-nav__login-lists-box-icon"> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 64 64"> <title>mobile</title> <path fill="#38d200" d="M27.878 47.561v2.439c0 2.209 1.791 4 4 4h13.463c2.209 0 4-1.791 4-4v-26.341c0-2.209-1.791-4-4-4h-5.659v23.902c0 2.209-1.791 4-4 4h-7.805z"> </path> <path fill="#0f7aed" d="M15 14c0-2.209 1.791-4 4-4h13.463c2.209 0 4 1.791 4 4l0.037 8.5-9.553 3.847-5.616 1.664-6.331 6.647v-20.659z"> </path> <path fill="#0f7aed" d="M36.463 22.487v17.854c0 2.209-1.791 4-4 4h-13.463c-2.209 0-4-1.791-4-4v-5.683l6.331-6.647 5.616-1.664 9.517-3.86zM25.732 42.195c1.185 0 2.146-0.961 2.146-2.146s-0.961-2.146-2.146-2.146c-1.185 0-2.146 0.961-2.146 2.146s0.961 2.146 2.146 2.146z"> </path> </svg> </div> <div class="sc-nav__login-lists-box-title"> Online Rewards </div> <div class="sc-nav__login-lists-box-content"> <div class="sc-nav__login-lists-box-desc"> Earn reward points when you spend using your Standard Chartered credit card in the UAE and abroad. </div> </div> </a> </div> <div class="sc-nav-drop__col"> <a href="https://s2b.standardchartered.com/unifiedlogin/login/index.html?utm_source=sc.com-ae-en&utm_medium=login-widget-menu-item&utm_campaign=sc-retail-traffic" title=" Straight2Bank Login" class="sc-nav__login-lists-box"> <div class="sc-nav__login-lists-box-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.75 20.25V7.5C15.75 6.67157 16.4216 6 17.25 6C18.0784 6 18.75 6.67157 18.75 7.5V20.25H15.75Z" fill="#38D200"></path> <path fillrule="evenodd" cliprule="evenodd" d="M10.5 20.25V12C10.5 11.1716 11.1716 10.5 12 10.5C12.8284 10.5 13.5 11.1716 13.5 12V20.25H10.5Z" fill="#0F7AED"></path> <path d="M8.25 20.25H5.25L5.25 14.625C5.25 13.7966 5.92157 13.125 6.75 13.125C7.57843 13.125 8.25 13.7966 8.25 14.625V20.25Z" fill="#38D200"></path> </svg> </div> <div class="sc-nav__login-lists-box-title"> Straight2Bank Login </div> <div class="sc-nav__login-lists-box-content"> <div class="sc-nav__login-lists-box-desc"> Login to view and manage your business accounts. </div> </div> </a> </div> </div> <div class="sc-nav-drop__col-100">    </div> </div> </div> </div> </div> </div> </div>   </div> <div class="sc-nav__overlay only-desktop"></div> </div>  <button class="sc-nav__btn sc-nav__close-button"> <span class="visuallyhidden sc-nav__hidden">Close button</span> </button> <button class="sc-nav__btn sc-nav__hamburger only-mobile"> <svg width="26" height="21" viewBox="0 0 26 21" xmlns="http://www.w3.org/2000/svg"> <path d="M25.5 11H.5a.5.5 0 0 1 0-1h25a.5.5 0 0 1 0 1zm0-10H.5a.5.5 0 0 1 0-1h25a.5.5 0 0 1 0 1zM.5 20h25a.5.5 0 0 1 0 1H.5a.5.5 0 0 1 0-1z" fill="#B9B9B9"></path> </svg> <span class="visuallyhidden sc-nav__hidden">Menu</span> </button> </nav> </div>  <div class="sc-modal c-modal is-visible"> <div class="sc-modal__scroll"> <div class="sc-modal__wrapper"> <div class="sc-modal__content"> <div class="sc-country"> <button class="sc-nav__btn sc-nav-drop__back sc-country__js-btn"> <span class="visuallyhidden sc-nav__hidden">Back button</span> </button> <div class="sc-country__search-box" data-size="auto"> <label for="sc-country__input-2" class="sc-country__wrapper"> <span class="visuallyhidden sc-nav__hidden">Enter Country name</span> <input type="text" class="sc-country__input" name="country" placeholder="Enter your market" id="sc-country__input-2" aria-label="Enter Country name" /> <span class="sc-country__icon"> <svg xmlns="http://www.w3.org/2000/svg" width="35.278" height="33.073" viewBox="2 2 35.278 33.073"> <path fill="#cccccc" d="M15.94 28.88C8.797 28.88 3 23.082 3 15.94 3 8.798 8.901 3 15.94 3s12.94 5.798 12.94 12.94c0 7.142-5.798 12.94-12.94 12.94zm0-23.914c-6.004 0-10.87 4.866-10.87 10.974a10.915 10.915 0 0 0 10.974 10.974c6.107 0 10.87-4.97 10.87-10.974 0-6.004-4.865-10.974-10.974-10.974zm11.389 21.326l8.281 7.246m.517-.619l-8.281-7.248-1.035 1.139 8.281 7.246 1.035-1.137z"> </path> </svg> </span> </label> </div> <div class="sc-country__list"> <ul class="sc-country__list-items"> <li class="sc-country__list-item" data-value="AGO"> <a href="https://www.sc.com/ao/" class="sc-country__country-link" title="Angola"> Angola </a> </li> <li class="sc-country__list-item" data-value="ARG"> <a href="https://www.sc.com/ar-en/" class="sc-country__country-link" title="Argentina"> Argentina </a> </li> <li class="sc-country__list-item" data-value="AUS"> <a href="https://www.sc.com/au/" class="sc-country__country-link" title="Australia"> Australia </a> </li> <li class="sc-country__list-item" data-value="BHR"> <a href="/bh/" class="sc-country__country-link" title="Bahrain"> Bahrain </a> </li> <li class="sc-country__list-item" data-value="BGD"> <a href="/bd/" class="sc-country__country-link" title="Bangladesh"> Bangladesh </a> </li> <li class="sc-country__list-item" data-value="BWA"> <a href="/bw/" class="sc-country__country-link" title="Botswana"> Botswana </a> </li> <li class="sc-country__list-item" data-value="BRA"> <a href="https://www.sc.com/br-en/" class="sc-country__country-link" title="Brazil"> Brazil </a> </li> <li class="sc-country__list-item" data-value="BRN"> <a href="https://www.sc.com/bn/en/" class="sc-country__country-link" title="Brunei Darussalam"> Brunei Darussalam </a> </li> <li class="sc-country__list-item" data-value="KHM"> <a href="https://www.sc.com/kh/" class="sc-country__country-link" title="Cambodia"> Cambodia </a> </li> <li class="sc-country__list-item" data-value="CMR"> <a href="https://www.sc.com/cm/" class="sc-country__country-link" title="Cameroon"> Cameroon </a> </li> <li class="sc-country__list-item" data-value="CHL"> <a href="https://www.sc.com/ar-en/" class="sc-country__country-link" title="Chile"> Chile </a> </li> <li class="sc-country__list-item" data-value="CHN"> <a href="/cn/" class="sc-country__country-link" title="China"> China </a> </li> <li class="sc-country__list-item" data-value="COL"> <a href="https://www.sc.com/co-en/" class="sc-country__country-link" title="Colombia"> Colombia </a> </li> <li class="sc-country__list-item" data-value="FLK"> <a href="/fk/" class="sc-country__country-link" title="Falkland Islands"> Falkland Islands </a> </li> <li class="sc-country__list-item" data-value="FRA"> <a href="https://www.sc.com/fr-en/" class="sc-country__country-link" title="France"> France </a> </li> <li class="sc-country__list-item" data-value="DEU"> <a href="https://www.sc.com/de-en/" class="sc-country__country-link" title="Germany"> Germany </a> </li> <li class="sc-country__list-item" data-value="GHA"> <a href="/gh/" class="sc-country__country-link" title="Ghana"> Ghana </a> </li> <li class="sc-country__list-item" data-value="HKG"> <a href="/hk/" class="sc-country__country-link" title="Hong Kong"> Hong Kong </a> </li> <li class="sc-country__list-item" data-value="IND"> <a href="/in/" class="sc-country__country-link" title="India"> India </a> </li> <li class="sc-country__list-item" data-value="IDN"> <a href="/id/en/" class="sc-country__country-link" title="Indonesia"> Indonesia </a> </li> <li class="sc-country__list-item" data-value="IRL"> <a href="https://www.sc.com/ie/" class="sc-country__country-link" title="Ireland"> Ireland </a> </li> <li class="sc-country__list-item" data-value="ITA"> <a href="https://www.sc.com/it/en/" class="sc-country__country-link" title="Italy"> Italy </a> </li> <li class="sc-country__list-item" data-value="JPN"> <a href="https://www.sc.com/jp/" class="sc-country__country-link" title="Japan"> Japan </a> </li> <li class="sc-country__list-item" data-value="JEY"> <a href="/je/" class="sc-country__country-link" title="Jersey"> Jersey </a> </li> <li class="sc-country__list-item" data-value="KEN"> <a href="/ke/" class="sc-country__country-link" title="Kenya"> Kenya </a> </li> <li class="sc-country__list-item" data-value="VTA"> <a href="https://www.sc.com/la/" class="sc-country__country-link" title="Laos"> Laos </a> </li> <li class="sc-country__list-item" data-value="LBN"> <a href="https://www.sc.com/lb/" class="sc-country__country-link" title="Lebanon"> Lebanon </a> </li> <li class="sc-country__list-item" data-value="MFM"> <a href="https://www.sc.com/mo/" class="sc-country__country-link" title="Macau"> Macau </a> </li> <li class="sc-country__list-item" data-value="MYS"> <a href="/my/" class="sc-country__country-link" title="Malaysia"> Malaysia </a> </li> <li class="sc-country__list-item" data-value="MUS"> <a href="https://www.sc.com/mu/" class="sc-country__country-link" title="Mauritius"> Mauritius </a> </li> <li class="sc-country__list-item" data-value="MEX"> <a href="https://www.sc.com/us/" class="sc-country__country-link" title="Mexico"> Mexico </a> </li> <li class="sc-country__list-item" data-value="MMR"> <a href="https://www.sc.com/en/contact-us/" class="sc-country__country-link" title="Myanmar"> Myanmar </a> </li> <li class="sc-country__list-item" data-value="NPL"> <a href="/np/" class="sc-country__country-link" title="Nepal"> Nepal </a> </li> <li class="sc-country__list-item" data-value="NGA"> <a href="/ng/" class="sc-country__country-link" title="Nigeria"> Nigeria </a> </li> <li class="sc-country__list-item" data-value="OMN"> <a href="https://www.sc.com/om-en/" class="sc-country__country-link" title="Oman"> Oman </a> </li> <li class="sc-country__list-item" data-value="PAK"> <a href="/pk/" class="sc-country__country-link" title="Pakistan"> Pakistan </a> </li> <li class="sc-country__list-item" data-value="PER"> <a href="https://www.sc.com/co-en/" class="sc-country__country-link" title="Peru"> Peru </a> </li> <li class="sc-country__list-item" data-value="PHL"> <a href="https://www.sc.com/ph/" class="sc-country__country-link" title="Philippines"> Philippines </a> </li> <li class="sc-country__list-item" data-value="QAT"> <a href="https://www.sc.com/qa/" class="sc-country__country-link" title="Qatar"> Qatar </a> </li> <li class="sc-country__list-item" data-value="SGP"> <a href="/sg/" class="sc-country__country-link" title="Singapore"> Singapore </a> </li> <li class="sc-country__list-item" data-value="ZAF"> <a href="https://www.sc.com/za/" class="sc-country__country-link" title="South Africa"> South Africa </a> </li> <li class="sc-country__list-item" data-value="KOR"> <a href="https://www.standardchartered.co.kr/np/kr/Intro.jsp" class="sc-country__country-link" title="South Korea"> South Korea </a> </li> <li class="sc-country__list-item" data-value="LKA"> <a href="/lk/" class="sc-country__country-link" title="Sri Lanka"> Sri Lanka </a> </li> <li class="sc-country__list-item" data-value="SWE"> <a href="https://www.sc.com/se/" class="sc-country__country-link" title="Sweden"> Sweden </a> </li> <li class="sc-country__list-item" data-value="TWN"> <a href="/tw/" class="sc-country__country-link" title="Taiwan"> Taiwan </a> </li> <li class="sc-country__list-item" data-value="TZA"> <a href="/tz/" class="sc-country__country-link" title="Tanzania"> Tanzania </a> </li> <li class="sc-country__list-item" data-value="THA"> <a href="https://www.sc.com/th-en/" class="sc-country__country-link" title="Thailand"> Thailand </a> </li> <li class="sc-country__list-item" data-value="GMB"> <a href="/gm/" class="sc-country__country-link" title="The Gambia"> The Gambia </a> </li> <li class="sc-country__list-item" data-value="TUR"> <a href="https://www.sc.com/tr-en/" class="sc-country__country-link" title="Turkey"> Turkey </a> </li> <li class="sc-country__list-item" data-value="UGA"> <a href="/ug/" class="sc-country__country-link" title="Uganda"> Uganda </a> </li> <li class="sc-country__list-item" data-value="ARE"> <a href="/ae/" class="sc-country__country-link" title="United Arab Emirates"> United Arab Emirates </a> </li> <li class="sc-country__list-item" data-value="GBR"> <a href="https://www.sc.com/uk/" class="sc-country__country-link" title="United Kingdom"> United Kingdom </a> </li> <li class="sc-country__list-item" data-value="USA"> <a href="https://www.sc.com/us/" class="sc-country__country-link" title="United States"> United States </a> </li> <li class="sc-country__list-item" data-value="SGN"> <a href="/vn/en/" class="sc-country__country-link" title="Vietnam"> Vietnam </a> </li> <li class="sc-country__list-item" data-value="ZMB"> <a href="/zm/" class="sc-country__country-link" title="Zambia"> Zambia </a> </li> </ul> </div> </div> </div> <div class="sc-modal__close"> <button class="sc-modal__close-button" aria-label="Close country selector"></button> </div> </div> </div> </div> </header> <div class="m-text-content" data-modal-id="external-links-disclaimer"> <div class="m-disclaimer"> <div class="content-wrapper"> <div class="header"> <h2 class="title">Disclaimer</h2> </div> <input type="checkbox" checked="checked" class="read-more-state" id="disclaimer-external-links" aria-label="Disclaimer" /> <div class="content"> <div class="content-mask"> <p> This is to inform that by clicking on the hyperlink, you will be leaving <a href="https://www.sc.com/ae" title="Standard Chartered UAE">sc.com/ae</a> and entering a website operated by other parties. </p> <p> Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents. </p> <p> The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail. </p> <p> Thank you for visiting <a href="https://www.sc.com/ae" title="Standard Chartered UAE">www.sc.com/ae</a> </p> </div> <a class=" c-button-small is-theme-solid-green-hollow-white is-external-link-button " href="#" target="_blank" data-send="close-modal" title="Proceed" data-context="Modal Disclaimer External Links Proceed Button">Proceed to third party website</a> </div> </div> </div> </div> <style> .sc-nav-drop__link{text-transform:uppercase !important;} .top-navigation .sc-nav-drop__col-promo { min-width: 311px; } </style><link rel='stylesheet' id='sc-banners-styles-css' href='https://av.sc.com/assets/global/css/sc-banners.min.css?ver=47f94d0' media='all' />  <script type="application/ld+json">{"@context":"http:\/\/schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/www.sc.com\/ae\/help-centre\/","name":"Help Centre"}}]}</script> <div class="sc-bnr web-three-one sc-bonus-saver-wide" id="sc-lb-module-masthead-bonussaver" data-post-status="publish-status" data-post-status-label="Published"> <div class="sc-bnr__bg-wrapper sc-bnr__bg-wrapper--no-overlay"> <img width="1600" height="490" src="https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px.jpg" class="sc-bnr-image sc-bnr-image--common" alt="Hand, Person, Body Part" loading="lazy" decoding="async" srcset="https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px.jpg 1600w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-1024x314.jpg 1024w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-768x235.jpg 768w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-860x263.jpg 860w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-1280x392.jpg 1280w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-1536x470.jpg 1536w, https://av.sc.com/ae/content/images/ae-help-center-masthead-banner-1600x350px-600x184.jpg 600w" sizes="(max-width: 1600px) 100vw, 1600px" /> </div> <div class="sc-bnr__wrapper"> <div class="sc-bnr__content"> <div class="sc-bnr__box sc-bnr__box--wide"> <ol class="sc-bnr-breadcrumb">  <li><span property="name" class="post post-page current">Help Centre</span></li> </ol> <h1 class="sc-bnr-title">Help Centre</h1> <p class="sc-bnr-desc">Let us help you find what you are looking for</p> <ul class="sc-bnr-buttons"> </ul> </div> </div> </div> </div> <div class="m-centered-text" id="sc-lb-module-product-description" data-post-status="publish-status" data-post-status-label="Published"> <div class="content"> <h2 class="title">Help Centre</h2> <p class="message">Let us help you find what you are looking for <a href="#sc-lb-module-accordian">FAQs</a>, <a href="#accordian-110209-most-popular-forms">Application Forms</a>, <a href="#accordian-110209-useful-information">Useful Information</a>, <a href="#accordian-110209-tools">Tools</a>.</p> </div> </div> <link rel='stylesheet' id='sc-product-features-main-style-css' href='https://av.sc.com/assets/global/css/faqs-icon-variant.min.css?ver=47f94d0' media='all' /> <link rel='stylesheet' id='sc-product-features-collapse-style-css' href='https://av.sc.com/assets/global/css/features__dropdown.min.css?ver=47f94d0' media='all' /> <div class="m-feature-box-dropdown" id="sc-lb-module-product-features" data-post-status="publish-status" data-post-status-label="Published"> <div class="content-wrapper"> <div class="header"> <h2 class="heading"> Most Popular Enquiries </h2> </div> <div class="content"> <div class="list"> <div class="list-row"> <div class="item-wrapper"> <div class="question"> <div class="icon hover-icon icon-sc-tap-and-pay-mobile-wallet" data-grunticon-embed></div> <h3 class="question-text"><p>Standard Chartered Mobile Banking</p> </h3> </div> <div class="answer"> Our Standard Chartered Mobile Banking application puts you in control, so you can do more with your time. <a href="https://www.sc.com/ae/bank-with-us/sc-mobile-app/">Learn more</a> </div> </div> <div class="item-wrapper"> <div class="question"> <div class="icon hover-icon icon-sc-s-360-rewards" data-grunticon-embed></div> <h3 class="question-text"><p>360° Rewards</p> </h3> </div> <div class="answer"> Find out how we recognize your total banking relationship with us. <a href="https://360rewards.standardchartered.com/ae">Learn more</a> </div> </div> </div> <div class="list-row "> <div class="item-wrapper"> <div class="question"> <div class="icon hover-icon icon-sc-online-banking" data-grunticon-embed></div> <h3 class="question-text"><p>Online Banking</p> </h3> </div> <div class="answer"> With a brand new look, enhanced functionality and simple navigation, we make Online Banking easy. <a href="https://ae.online.standardchartered.com/nfs/ibank/ae/foa/login.htm?_ga=2.50876841.1855983564.1668997157-1259056077.1666255810">Learn more</a> </div> </div> <div class="item-wrapper"> <div class="question"> <div class="icon hover-icon icon-sc-information-notice" data-grunticon-embed></div> <h3 class="question-text"><p>Subscribe to Alerts</p> </h3> </div> <div class="answer"> We send you automated SMS alerts about your account, as a reminder or for added security. <a href="https://www.sc.com/ae/bank-with-us/mobile-alerts/">Learn more</a> </div> </div> </div> <div class="list-row collapsed"> </div> </div> </div> </div> </div> <link rel='stylesheet' id='sc-accordian-style-css' href='https://av.sc.com/assets/global/css/modules/accordian/accordian.min.css?ver=47f94d0' media='all' /> <div class="c-plus-minus-accordion" id="sc-lb-module-accordian" data-post-status="publish-status" data-post-status-label="Published"> <div class="c-plus-minus-accordion__header"> <h3 class="c-plus-minus-accordion__title">Ways to Bank</h3> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110230-online-banking" name="accordian-110230-online-banking" checked> <h3 class="accordion-header"> <label for="accordian-110230-online-banking"> Online Banking </label> </h3> <div class="accordion-content"> <link rel='stylesheet' id='sc-faq-two-column-style-css' href='https://av.sc.com/assets/global/css/modules/faqs/faq-two-column.min.css?ver=47f94d0' media='all' /> <div class="m-faq-two-column" id="accordian-content-110230-online-banking" data-post-status="publish-status" data-post-status-label="Published"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-0" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-0"> <span class="header">Who can apply for this service?</span> </label> <div class="content"> <p>If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:</p> <ul> <li>Savings Account</li> <li>Current Account</li> <li>Credit Card</li> </ul> <p>The service is offered for individuals and sole proprietorships.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-1" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-1"> <span class="header">Why should I use Online Banking?</span> </label> <div class="content"> <ul class="green-arrow"> <li>It’s easy to apply for, easy to use and best of all, it’s FREE!!</li> <li>It’s your own bank – you have instant access to real time information on your banking, credit card and loan accounts. This apart, you can access information on our full range of products and services at the click of a mouse. Rest assured it is personalised to meet your requirements.</li> <li>It’s safe and easy – using your unique login ID and Password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you will realise how easy it is to browse the site.</li> <li>It’s convenient – you can perform secure electronic banking right from the comfort of your home or office through the internet.</li> <li>It’s open 24 hours – with Online Banking, you can access your accounts day and night – no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.</li> <li>No special software is required – you don’t need to purchase any special software. As long as you have a PC with the minimum configuration for internet browsing / surfing, you are ready to start.</li> <li>Wide range of services – our wide range of Online Banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.</li> </ul> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-2" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-2"> <span class="header">How can I register for Online Banking?</span> </label> <div class="content"> <p>Follow these steps to register for Online Banking:</p> <ol> <li>Visit our homepage <a href="https://www.sc.com/ae/">https://www.sc.com/ae/</a></li> <li>Click on Login and select “New to Online Banking”</li> <li>Select from the options: <ul> <li>Temporary ID/Password and SMS PIN</li> <li>Your SC ATM/Debit Card, Credit Card or Account Number</li> </ul> </li> <li>Read carefully the Terms and Conditions and click “Accept” in agreement</li> <li>Select your preferred registration mode – Temporary ID/Password or ATM or Debit Card / Credit Card number/ Account Number</li> <li>Enter Account or Card Details</li> <li>Click “Next” to verify your mobile number registered with bank and confirm</li> <li>Enter the temporary password which was sent to your mobile number</li> <li>Set your Username and Password and click “Confirm”</li> <li>You have successfully registered for Online Banking!</li> </ol> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-3" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-3"> <span class="header">Do I have to pay for using this service / Are there extra charges for this service?</span> </label> <div class="content"> <p>No, there is no extra charge for using this service, this service is absolutely FREE!</p> </div> </div> </div> <div class="hidden-faq"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-4" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-4"> <span class="header">How secure is this facility?</span> </label> <div class="content"> <p>We have adopted comprehensive security measures to safeguard your use of Online Banking.</p> <p><strong>Customer Authentication with Login ID and Password</strong><br /> You must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank’s system.</p> <p><strong>2-Factor Authentication for transactions</strong><br /> All financial transactions and personal updates on Online Banking require a 2-factor authentication process. This means that in addition to your usual login credentials, we will send a temporary one-time SMS passcode to your registered mobile number in order for you to complete the transaction. This process ensures that only you, as the account holder, will be authorised to carry out transactions on your account.</p> <p><strong>Automatic Logout</strong><br /> To prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.</p> <p><strong>Last Login Date and Time are indicated</strong><br /> Your last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The Bank always considers security to be of utmost importance. We have adopted very high standards and tight controls in managing our computer systems and networks.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-5" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-5"> <span class="header">What should I do if I have forgotten my password?</span> </label> <div class="content"> <p>If you forgot your password, you can reset it online using your ATM/Debit Card number and PIN or your Account number and TIN.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-6" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-6"> <span class="header">How do I pay my utility bill?</span> </label> <div class="content"> <p>Login to Online Banking and click on “Payments”.</p> <p>Select the required Biller Type and Biller Name, and click on “Pay bill”.</p> <p><strong>Examples</strong><br /> * To recharge your Etisalat prepaid mobile:<br /> Select “Etisalat” as the Biller Type and “Wasel Recharge” as the Biller Name.</p> <p>* To pay your DEWA bill:<br /> Select “Electricity & Water” as the Biller Type and “DEWA” as the Biller Name.</p> <p>* To top up your Salik account:<br /> Select “RTA” as the Biller Type and “Salik” as the Biller Name.</p> <p>Type in the Mobile number / Telephone number / Utility Account Number / Contract Account Number depending on the biller.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-online-banking-item-110220-7" > <label class="faq" for="accordian-content-110230-online-banking-item-110220-7"> <span class="header">How do I register my bill payees?</span> </label> <div class="content"> <p>To avoid typing in your biller and bill details every time you pay, register your biller as a bill payee:</p> <p>* Login to Online Banking and click on “Payments”.</p> <p>* Select the “Add Bill Payee” tab.</p> <p>* Select the required Biller Type and Biller Name, and click on “Next” to add your biller as a bill payee.</p> <p>In two working days your biller will be displayed under the Bill Payments tab for easy access to make future payments.</p> </div> </div> </div> </div> <input type="checkbox" class="item-open-state" id="toggleHiddenFaq-110220"> <label for="toggleHiddenFaq-110220" class="faq-toggle show-faq faq-toggle-switch"> <span class="faq-more">Read More</span> <span class="faq-less">Read Less</span> </label> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110230-standard-chartered-mobile-banking" name="accordian-110230-standard-chartered-mobile-banking" checked> <h3 class="accordion-header"> <label for="accordian-110230-standard-chartered-mobile-banking"> Standard Chartered Mobile Banking </label> </h3> <div class="accordion-content"> <div class="m-faq-two-column" id="accordian-content-110230-standard-chartered-mobile-banking" data-post-status="publish-status" data-post-status-label="Published"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-standard-chartered-mobile-banking-item-110222-0" > <label class="faq" for="accordian-content-110230-standard-chartered-mobile-banking-item-110222-0"> <span class="header">What username and password do I use?</span> </label> <div class="content"> <p>You can use your existing Online Banking username and password to log in to Standard Chartered Mobile Banking. For simplicity and convenience, we made sure that you don’t need to remember another set of credentials to use Standard Chartered Mobile Banking.</p> <p>If you don’t have an Online Banking account, please visit <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a> from your desktop or laptop to register instantly.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-standard-chartered-mobile-banking-item-110222-1" > <label class="faq" for="accordian-content-110230-standard-chartered-mobile-banking-item-110222-1"> <span class="header">What are the differences of transactions in See and Move?</span> </label> <div class="content"> <p>“See” shows the transactions that have already been posted to your account(s) and forward-day transactions that you set through Online Banking and Standard Chartered Mobile Banking.</p> <p>“Move” shows the transfers and payments you have scheduled or made through Online Banking and Standard Chartered Mobile Banking and their status.</p> </div> </div> </div> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110230-estatements" name="accordian-110230-estatements" checked> <h3 class="accordion-header"> <label for="accordian-110230-estatements"> eStatements </label> </h3> <div class="accordion-content"> <div class="m-faq-two-column" id="accordian-content-110230-estatements" data-post-status="publish-status" data-post-status-label="Published"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-0" > <label class="faq" for="accordian-content-110230-estatements-item-110224-0"> <span class="header">What is eStatements?</span> </label> <div class="content"> <p>eStatement is an electronic version of your paper statement.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-1" > <label class="faq" for="accordian-content-110230-estatements-item-110224-1"> <span class="header">Which accounts will I be able to receive eStatements for?</span> </label> <div class="content"> <p>All banking accounts and all credit cards.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-2" > <label class="faq" for="accordian-content-110230-estatements-item-110224-2"> <span class="header">What types of eStatement services are available?</span> </label> <div class="content"> <p>The eStatements services available are “Email statement” and the “View Online” service.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-3" > <label class="faq" for="accordian-content-110230-estatements-item-110224-3"> <span class="header">What is eStatements Alert (View Online) Service?</span> </label> <div class="content"> <p> </p> <p>The eStatements “View online” service is a free alert service where we send an email notification at your registered email address when a new eStatement is available at Standard Chartered Online Banking.</p> </div> </div> </div> <div class="hidden-faq"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-4" > <label class="faq" for="accordian-content-110230-estatements-item-110224-4"> <span class="header">What is the "Email eStatement" Service?</span> </label> <div class="content"> <p>The “Email eStatement” service is a free service where your eStatement will be sent directly to your registered email address in an encrypted PDF format.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-5" > <label class="faq" for="accordian-content-110230-estatements-item-110224-5"> <span class="header">Is there a fee for using the eStatement Service?</span> </label> <div class="content"> <p>No, eStatement is a FREE service to all Standard Chartered customers.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-6" > <label class="faq" for="accordian-content-110230-estatements-item-110224-6"> <span class="header">How do I register for the eStatement service?</span> </label> <div class="content"> <p>Existing Standard Chartered Online Banking customers can register for eStatements directly via the self-service eStatement module in Online Banking. You can also visit any of our branches or call Phone Banking at <a href="tel:600 5222 88.">600 5222 88</a>.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-7" > <label class="faq" for="accordian-content-110230-estatements-item-110224-7"> <span class="header">How will I know if my registration has been confirmed?</span> </label> <div class="content"> <p>A welcome message will be sent to your registered email address after successful registration of the Service.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-8" > <label class="faq" for="accordian-content-110230-estatements-item-110224-8"> <span class="header">When will I receive the eStatement?</span> </label> <div class="content"> <p>eStatement Delivery/Alert email will be sent within 2 business days after the Statement Date. Please call Phone Banking at <a href="tel:600 5222 88">600 5222 88</a> if there is any delay or problem with receiving eStatements from us.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-9" > <label class="faq" for="accordian-content-110230-estatements-item-110224-9"> <span class="header">How long will my eStatement be available for viewing at Standard Chartered Online Banking?</span> </label> <div class="content"> <p>Each type of eStatement account will be archived at Standard Chartered Online Banking within the most recent 12 months.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-10" > <label class="faq" for="accordian-content-110230-estatements-item-110224-10"> <span class="header">Will I continue to receive paper statement(s)?</span> </label> <div class="content"> <p>No. We will stop mailing paper statement(s) to you after the next statement date.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-11" > <label class="faq" for="accordian-content-110230-estatements-item-110224-11"> <span class="header">Do I need to enter my password when viewing my eStatement?</span> </label> <div class="content"> <p>Yes. Your password is required whenever you want to open the eStatement attachment that is sent to your mailbox. However your password is not required if you access your estatement through Online Banking.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-12" > <label class="faq" for="accordian-content-110230-estatements-item-110224-12"> <span class="header">What is my eStatement password?</span> </label> <div class="content"> <ul> <li>For account eStatements: the default password is your full 11-digit account number. </li> <li>For credit card eStatements (primary card holder):<br /> The default password is a combination of the first letter of the primary card holder’s name as embossed on the credit card followed by the date of birth in DDMMYY format.</li> </ul> <p>E.g. If the primary cardholder’s name is David Matthews, and date of birth is 14 December 1980, then the default password is D141280.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-13" > <label class="faq" for="accordian-content-110230-estatements-item-110224-13"> <span class="header">Can I change my eStatement password?</span> </label> <div class="content"> <p>Yes. To change your password, login to Standard Chartered Online Banking, click estatement > select “Change estatement” Settings.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-14" > <label class="faq" for="accordian-content-110230-estatements-item-110224-14"> <span class="header">What should I do if I forget my password?</span> </label> <div class="content"> <p>You can reset it at Standard Chartered Online Banking. To change your password, login to Standard Chartered Online Banking, click eStatements > select “change eStatements” Settings.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-15" > <label class="faq" for="accordian-content-110230-estatements-item-110224-15"> <span class="header">I have forgotten my eStatement password! How can I open my estatement attachment?</span> </label> <div class="content"> <p>If you have not changed the default password, you can open the eStatement attachment by following the password logic described above.</p> <p>However, if you have changed your password, you can login to Online Banking to view and download the eStatements there. You do not require a password to open eStatements in Online Banking.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-16" > <label class="faq" for="accordian-content-110230-estatements-item-110224-16"> <span class="header">Can I change my registered email address?</span> </label> <div class="content"> <p>Yes. Please login to Standard Chartered Online Banking, select Personal Details, and update your new email address accordingly. Your email address will be updated in 2 business days. Alternatively, you can also place a request by calling 600 5222 88.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-17" > <label class="faq" for="accordian-content-110230-estatements-item-110224-17"> <span class="header">Do I need special software to view my eStatements?</span> </label> <div class="content"> <p>To open the encrypted eStatements, please use Adobe Acrobat Reader version 8.0.0 or above. Please note that you may not be able to open/print your eStatement with a lower version of Adobe Acrobat Reader 8.0.0. You can download the latest version Adobe Acrobat Reader from <a href="http://www.adobe.com/" class="external-link">www.adobe.com</a> for free.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-18" > <label class="faq" for="accordian-content-110230-estatements-item-110224-18"> <span class="header">Is it possible to receive both paper and eStatement for the same account?</span> </label> <div class="content"> <p>No. You can only select either paper statement or eStatement for the same account.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-19" > <label class="faq" for="accordian-content-110230-estatements-item-110224-19"> <span class="header">Can I resume my paper statement? What if I want to start receiving paper copies of my account statement again?</span> </label> <div class="content"> <p> </p> <p>Yes, you can subscribe for paper statement by placing a request at the branch or call Phone Banking at <a href="tel:600 5222 88">600 5222 88</a>. However, please note that all paper statements are chargeable as per the Service and Price Guide.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-20" > <label class="faq" for="accordian-content-110230-estatements-item-110224-20"> <span class="header">How do I cancel the eStatement Alert (View Online) Service?</span> </label> <div class="content"> <p>To change your subscription preference, please login to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to cancel the Alert service.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-21" > <label class="faq" for="accordian-content-110230-estatements-item-110224-21"> <span class="header">What is the latest time for me to cancel my eStatement service in order to be effective before next statement cycle date?</span> </label> <div class="content"> <p>You can place a request to change the statement delivery mode from eStatement to paper statement with a notice of 15 business days before the next statement cycle date.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-22" > <label class="faq" for="accordian-content-110230-estatements-item-110224-22"> <span class="header">Can I register for eStatement service for one account and request for paper statement for the other account?</span> </label> <div class="content"> <p>Yes, you can maintain your statement subscription preferences for your accounts and credit cards through Standard Chartered Online Banking.</p> <p>E.g. You may subscribe to paper statement for your AED current account and eStatement for your USD savings account.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-23" > <label class="faq" for="accordian-content-110230-estatements-item-110224-23"> <span class="header">Do I need to register again if I have applied for a new credit card/banking account?</span> </label> <div class="content"> <p>The eStatement Service will be applicable to ALL your credit card account(s) now and those opened in the future with Standard Chartered Bank UAE.</p> <p>However, the delivery mode for banking accounts differs from one account to the other.</p> <p>If you would like to register for eStatement for your new banking account (which is defaulted to paper statement), please logon to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to change the delivery mode for your new banking account to eStatement.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-24" > <label class="faq" for="accordian-content-110230-estatements-item-110224-24"> <span class="header">Do I receive an eStatement every month?</span> </label> <div class="content"> <p>Depending on the types of accounts that you are enrolling with the eStatement service, certain account statements would be sent on quarterly or annual basis.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-estatements-item-110224-25" > <label class="faq" for="accordian-content-110230-estatements-item-110224-25"> <span class="header">Why have I not received any confirmation/Welcome emails after registration to eStatements?</span> </label> <div class="content"> <p>Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered email address (<a href="mailto:SCBUAE.e-Statements@sc.com">SCBUAE.e-Statements@sc.com</a>) to your contact list to avoid potential spam filtering.</p> </div> </div> </div> </div> <input type="checkbox" class="item-open-state" id="toggleHiddenFaq-110224"> <label for="toggleHiddenFaq-110224" class="faq-toggle show-faq faq-toggle-switch"> <span class="faq-more">Read More</span> <span class="faq-less">Read Less</span> </label> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110230-sms-banking" name="accordian-110230-sms-banking" checked> <h3 class="accordion-header"> <label for="accordian-110230-sms-banking"> SMS Banking </label> </h3> <div class="accordion-content"> <div class="m-faq-two-column" id="accordian-content-110230-sms-banking" data-post-status="publish-status" data-post-status-label="Published"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-0" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-0"> <span class="header">What does SMS mean?</span> </label> <div class="content"> <p>SMS stands for Short Message Service, also known as text messaging. This allows you to send and receive short messages from your mobile. The messages can contain up to 160 characters.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-1" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-1"> <span class="header">What is Standard Chartered SMS Banking?</span> </label> <div class="content"> <p>It is a new service designed for customers who are constantly on the move. With SMS Banking, you can enquire about your account and credit card information via short text messaging.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-2" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-2"> <span class="header">How does SMS Banking work?</span> </label> <div class="content"> <p>You will have to send a SMS to 3993 in a pre-defined service code in the following format:</p> <table> <tbody> <tr> <td>SMS Banking Services</td> <td>SMS Format</td> <td>Sample SMS Format</td> </tr> <tr> <td>Account Balance Enquiry</td> <td>AB Account nickname</td> <td>AB 1234</td> </tr> <tr> <td>Account Last Five Transactions</td> <td>MS Account nickname</td> <td>MS 1234</td> </tr> <tr> <td>Cheque Book Request</td> <td>CB Account nickname</td> <td>CB 1234 mail</td> </tr> <tr> <td>Credit Card Last Five Transactions</td> <td>FT Card Last 4 digits</td> <td>FT 6789</td> </tr> <tr> <td>Credit Card Outstanding Balance</td> <td>OB Card Last 4 digits</td> <td>CB 1234 mail</td> </tr> </tbody> </table> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-3" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-3"> <span class="header">What is an Account Nickname?</span> </label> <div class="content"> <p>Account nickname is required for us to identify the accounts that you are enquiring about through SMS.</p> <p>By default, the account nickname for your cards is the last 4 digits of your credit cards.</p> <p>To set an account nickname for your bank account</p> <ul class="green-arrow"> <li>login to Online Banking</li> <li>SMS Banking & Alerts section</li> <li>and set any 4-character nickname for your bank account.</li> </ul> <p>This can be all letters or all numbers or a combination of letters and numbers.</p> </div> </div> </div> <div class="hidden-faq"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-4" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-4"> <span class="header">What are the various service codes available?</span> </label> <div class="content"> <p>The service codes currently available are:</p> <ul class="green-arrow"> <li>AB – Balance Enquiry</li> <li>MS – Mini-Statement (Last 5 Transactions)</li> <li>CB – Cheque book Request</li> <li>FT – Credit card last 5 transactions</li> <li>OB – Outstanding balance on credit card</li> <li>HL – Help</li> <li>UNSUB – Unsubscribe from SMS Banking</li> </ul> <p>Eg. To check your account balance: For the account nickname which is AED1, simply send an SMS with ‘AB AED1’ to 3993.</p> <p>An SMS will then be sent to you displaying your account balance for this specific account.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-5" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-5"> <span class="header">How long does it take to receive a reply SMS from Standard Chartered?</span> </label> <div class="content"> <p>It depends on how busy the network is. Generally, customers should receive a message within 60 seconds. There may be delays due to a high volume of traffic on special occasions, e.g. New Year and Christmas.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-6" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-6"> <span class="header">When will I receive my cheque book?</span> </label> <div class="content"> <ul class="green-arrow"> <li>Your cheque book will be delivered by mail in 5 working days subject to clearance from the bank. Please note that your residency visa / passport copy is required to be updated as per our records.</li> <li>In the event that we are unable to process your cheque book request, you will receive a call from us within 2 working days.</li> </ul> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-7" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-7"> <span class="header">Is it safe and secure?</span> </label> <div class="content"> <p>Yes, this service is secure. You will first have to register for this service and ensure your latest mobile number is updated with the Bank. Your mobile number will then be linked to your individual account(s).</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-8" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-8"> <span class="header">What happens if I lose my phone?</span> </label> <div class="content"> <p>Please call the Bank immediately at <a href="tel:600 5222 88">600 5222 88</a> or <a href="tel:+971 600 5222 88">+971 600 5222 88</a> (for overseas customers), and we will disable access to the SMS Banking service. Please inform the Bank once you have resumed your mobile phone service and we will re-activate the service for you.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-9" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-9"> <span class="header">Is SMS Banking available to all Standard Chartered customers?</span> </label> <div class="content"> <p> </p> <p>SMS Banking service is open to all customers holding current, savings or credit cards with personal or joint account relationship with Standard Chartered Bank.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-10" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-10"> <span class="header">How can I register for the SMS Banking service?</span> </label> <div class="content"> <p>You can register through our Online Banking at <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a>.</p> <p>Alternatively, you may also call Phone Banking at 600 5222 88 to register for the service.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-11" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-11"> <span class="header">How do I register for SMS Banking via Online Banking?</span> </label> <div class="content"> <ul> <li>Log on to our Online Banking at <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a>.</li> <li>Click on “SMS Banking” from the left navigation menu – which will open up in a new window.</li> <li>Click on “Activate service” to subscribe for SMS Banking.</li> </ul> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-12" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-12"> <span class="header">How much does it cost to sign up for SMS Banking?</span> </label> <div class="content"> <p>The Standard Chartered Bank SMS Banking service is free but your mobile service provider may charge you a fee for sending SMS and receiving incoming SMS depending on your prevailing price plan.</p> <p>Please check with your mobile service provider for more information.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-13" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-13"> <span class="header">How can I request for assistance on the service codes available?</span> </label> <div class="content"> <p>You can obtain assistance by typing “HL” and sending it to 3993. You will receive an SMS with all the service codes available.</p> <p>Alternatively, you can login to Online Banking – SMS Banking section to print the list of service codes available.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-14" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-14"> <span class="header">Can I receive SMS Banking assistance from my mobile phone?</span> </label> <div class="content"> <p>Yes. Simply send the HL command to the SMS Banking service.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-15" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-15"> <span class="header">Are the service codes case sensitive?</span> </label> <div class="content"> <p>No. Any combination of upper and lower case is valid.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-16" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-16"> <span class="header">How do I know if my phone or carrier supports SMS Banking?</span> </label> <div class="content"> <ul> <li>SMS Alerts and SMS Banking (2-way service) is available to both Etisalat and DU subscribers.</li> <li>However, SMS Banking (2-way service) is only available within the UAE. You will not be able to enquire your account or card details by sending a SMS to 3993 outside the UAE.</li> </ul> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-sms-banking-item-110226-17" > <label class="faq" for="accordian-content-110230-sms-banking-item-110226-17"> <span class="header">What security precautions should I take when using SMS Banking service?</span> </label> <div class="content"> <ul class="green-arrow"> <li>Delete any sent messages from your “Sent” folder as the number may automatically be saved in your mobile phone.</li> <li>Delete all sensitive account related information from your ‘Inbox’ folder.</li> </ul> </div> </div> </div> </div> <input type="checkbox" class="item-open-state" id="toggleHiddenFaq-110226"> <label for="toggleHiddenFaq-110226" class="faq-toggle show-faq faq-toggle-switch"> <span class="faq-more">Read More</span> <span class="faq-less">Read Less</span> </label> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110230-alerts" name="accordian-110230-alerts" checked> <h3 class="accordion-header"> <label for="accordian-110230-alerts"> Alerts </label> </h3> <div class="accordion-content"> <div class="m-faq-two-column" id="accordian-content-110230-alerts" data-post-status="publish-status" data-post-status-label="Published"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-0" > <label class="faq" for="accordian-content-110230-alerts-item-110228-0"> <span class="header">What are Banking Alerts?</span> </label> <div class="content"> <p>Banking alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you via SMS. You can even customise your own alerts preferences via the Online Banking website at <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a>.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-1" > <label class="faq" for="accordian-content-110230-alerts-item-110228-1"> <span class="header">What are the benefits of Banking Alerts?</span> </label> <div class="content"> <p>Banking alerts allows you to enjoy timely updates on your account activities and to be alerted in event of fraudulent transactions.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-2" > <label class="faq" for="accordian-content-110230-alerts-item-110228-2"> <span class="header">What is the difference between Banking Alerts and SMS Banking?</span> </label> <div class="content"> <p>You will receive SMS and/or banking alert when there have been transactions performed on your bank account.</p> <p>SMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-3" > <label class="faq" for="accordian-content-110230-alerts-item-110228-3"> <span class="header">How can I subscribe to the Banking Alerts service?</span> </label> <div class="content"> <p>Log on to our Online Banking at <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a>.</p> <p>Click on “Alerts and SMS Banking” from the left hand menu, after which, you will receive a confirmation via SMS.</p> </div> </div> </div> <div class="hidden-faq"> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-4" > <label class="faq" for="accordian-content-110230-alerts-item-110228-4"> <span class="header">Does registering for Banking Alerts service mean that I am automatically enrolled for SMS Banking service as well?</span> </label> <div class="content"> <p>Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking service. However you have the option of opting out of either service via Online Banking.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-5" > <label class="faq" for="accordian-content-110230-alerts-item-110228-5"> <span class="header">How can I subscribe and unsubscribe to the Banking Alerts service?</span> </label> <div class="content"> <p>Log on to our Online Banking at <a href="https://www.sc.com/ae">http://www.standardchartered.ae</a>.</p> <p>Click on “SMS Banking” from the left hand menu, after which, you will receive a confirmation via SMS.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-6" > <label class="faq" for="accordian-content-110230-alerts-item-110228-6"> <span class="header">What are the Banking Alerts available?</span> </label> <div class="content"> <p> </p> <p>Banking Related Alerts:</p> <ul class="green-arrow"> <li>Local or Overseas ATM Cash Withdrawal</li> <li>Local or Overseas Point-of-sale Transaction</li> <li>Account Balance</li> <li>Salary Credit</li> <li>Bounced Cheque</li> <li>Fund Transfer</li> </ul> <p>Credit Card Related Alerts:</p> <ul class="green-arrow"> <li>Transaction Alert Primary / Supplementary Card</li> <li>Card Payment Received</li> <li>Credit Limit Nearing Maximum</li> <li>Credit Limit Increase / Decrease</li> <li>Card Payment Due</li> <li>Past Due Date Reminder / Payment Not Credited</li> </ul> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-7" > <label class="faq" for="accordian-content-110230-alerts-item-110228-7"> <span class="header">Is the Banking Alerts service available to all Standard Chartered customers?</span> </label> <div class="content"> <p>The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-8" > <label class="faq" for="accordian-content-110230-alerts-item-110228-8"> <span class="header">Do I have to pay to use the Banking Alerts service?</span> </label> <div class="content"> <p>The Banking Alerts service is free. However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.</p> <p>Please check with your mobile service provider for more information.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-9" > <label class="faq" for="accordian-content-110230-alerts-item-110228-9"> <span class="header">I have terminated my mobile phone service. Will the Banking Alerts service be affected?</span> </label> <div class="content"> <p>Yes. The Banking Alerts service will be affected. Please unsubscribe from the Banking Alerts & SMS Banking service accordingly.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-10" > <label class="faq" for="accordian-content-110230-alerts-item-110228-10"> <span class="header">I have changed my mobile phone number. Do I need to inform the Bank?</span> </label> <div class="content"> <p>Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number prerecorded in our system. To update your mobile number, you can visit any of our branches or simply call our Phone Banking at <a href="tel:600 5222 88">600 5222 88</a> for instant updates.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-11" > <label class="faq" for="accordian-content-110230-alerts-item-110228-11"> <span class="header">Will I be able to receive SMS alerts on most pre-paid phone service plans?</span> </label> <div class="content"> <p>Yes, this service will work as long as your phone plan allows you to receive SMSes.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-12" > <label class="faq" for="accordian-content-110230-alerts-item-110228-12"> <span class="header">How many accounts can be linked to the Banking Alerts service?</span> </label> <div class="content"> <p>All of your current, savings accounts and credit card accounts can be linked to the service.</p> </div> </div> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-13" > <label class="faq" for="accordian-content-110230-alerts-item-110228-13"> <span class="header">Can I use the Banking Alerts service while using more than one phone/email address?</span> </label> <div class="content"> <p>No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile.</p> </div> </div> </div> <div class="faq-row"> <div class="accordian-div"> <input type="checkbox" class="item-open-state" id="accordian-content-110230-alerts-item-110228-14" > <label class="faq" for="accordian-content-110230-alerts-item-110228-14"> <span class="header">What security precautions should I take when using this Banking Alerts service?</span> </label> <div class="content"> <p>As a good security practice, you may wish to delete any SMS you received from your mobile phone ‘Inbox’ folder as they may contain sensitive account related information.</p> </div> </div> </div> </div> <input type="checkbox" class="item-open-state" id="toggleHiddenFaq-110228"> <label for="toggleHiddenFaq-110228" class="faq-toggle show-faq faq-toggle-switch"> <span class="faq-more">Read More</span> <span class="faq-less">Read Less</span> </label> </div> </div> </div> </div> <div class="c-plus-minus-accordion" id="sc-lb-module-accordian-1" data-post-status="publish-status" data-post-status-label="Published"> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110209-most-popular-forms" name="accordian-110209-most-popular-forms" > <h3 class="accordion-header"> <label for="accordian-110209-most-popular-forms"> Most Popular Forms </label> </h3> <div class="accordion-content"> <link rel='stylesheet' id='sc-term-and-condition-variant-style-css' href='https://av.sc.com/assets/global/css/modules/terms-conditions/terms-conditions-variant.min.css?ver=47f94d0' media='all' /> <div class="m-terms-and-conditions-variant" id="accordian-content-110209-most-popular-forms" data-post-status="publish-status" data-post-status-label="Published"> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110210-0" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110210-0"> <a href="https://www.sc.com/ae/help-centre/downloads/">All Application Forms</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110210-1" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110210-1"> <a href="https://www.sc.com/ae/help-centre/downloads/">New Remittance Form</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110210-2" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110210-2"> <a href="https://www.sc.com/ae/help-centre/downloads/">Contact Details Update</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110210-3" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110210-3"> <a href="https://av.sc.com/ae/content/docs/fifi.pdf">Fax Indemnity (Individual)</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110210-4" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110210-4"> <a href="https://av.sc.com/ae/content/docs/fifc.pdf">Fax Indemnity</a> </label> <div class="content"> </div> </div> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110209-useful-information" name="accordian-110209-useful-information" > <h3 class="accordion-header"> <label for="accordian-110209-useful-information"> Useful Information </label> </h3> <div class="accordion-content"> <div class="m-terms-and-conditions-variant" id="accordian-content-110209-useful-information" data-post-status="publish-status" data-post-status-label="Published"> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110215-0" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110215-0"> <a href="https://www.sc.com/ae/terms-and-conditions/">Terms & Conditions</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110215-1" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110215-1"> <a href="https://www.sc.com/ae/help-centre/service-charges/">Service Charges and Fees</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110215-2" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110215-2"> <a href="https://www.sc.com/ae/important-information/">Important Information</a> </label> <div class="content"> </div> </div> </div> </div> </div> <div class="c-plus-minus-accordion___item"> <input type="checkbox" class="accordian-state" id="accordian-110209-tools" name="accordian-110209-tools" > <h3 class="accordion-header"> <label for="accordian-110209-tools"> Tools </label> </h3> <div class="accordion-content"> <div class="m-terms-and-conditions-variant" id="accordian-content-110209-tools" data-post-status="publish-status" data-post-status-label="Published"> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110217-0" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110217-0"> <a href="https://www.sc.com/ae/atms-and-branches/">ATM Branch Locator</a> </label> <div class="content"> </div> </div> <div class="collapsible-panel"> <input type="checkbox" id="term-and-condition-variant-tc-110217-1" class="item-open-state"> <label class="header" for="term-and-condition-variant-tc-110217-1"> <a href="https://www.sc.com/ae/bank-code-finder/">Bank Code Finder</a> </label> <div class="content"> </div> </div> </div> </div> </div> </div> <footer class="m-footer has-columns" id="sc-lb-module-footer" data-post-status="publish-status" data-post-status-label="Published"> <div class="content-wrapper"> <div class="site-info only-desktop"> <span class="company">© Standard Chartered Bank (United Arab Emirates) Limited</span> <span class="sitemap"> <a title="Site map" data-context="Footer site map link" href="https://www.sc.com/ae/sitemap/"> Sitemap </a> </span> </div> <div class="column only-desktop"> <ul class="list"> <li> <a title="FAQ" data-context="Footer left column links" href="https://www.sc.com/ae/help-centre/faqs-ways-to-bank/" > FAQ </a> </li> <li> <a title="About Us" data-context="Footer left column links" href="https://www.sc.com/ae/about-us/" > About Us </a> </li> <li> <a title="Bank With Us" data-context="Footer left column links" href="https://www.sc.com/ae/help-centre/" > Bank With Us </a> </li> <li> <a title="ATMs And Branches" data-context="Footer left column links" href="https://www.sc.com/ae/atm-branch-locator/" > ATMs And Branches </a> </li> <li> <a title="Get Help" data-context="Footer left column links" href="https://www.sc.com/ae/contact-us/" > Get Help </a> </li> <li> <a title="Forms and Downloads" data-context="Footer left column links" href="https://www.sc.com/ae/help-centre/downloads/" > Forms and Downloads </a> </li> </ul> </div> <div class="column only-desktop"> <ul class="list"> <li> <a title="Investor relations" data-context="Footer left column links" href="https://www.sc.com/en/investors/" > Investor relations </a> </li> <li> <a title="News and media" data-context="Footer left column links" href="https://www.sc.com/ae/news-media/" > News and media </a> </li> <li> <a title="THOUGHT LEADERSHIP CONTENT" data-context="Footer left column links" href="https://www.sc.com/ae/thought-leadership-pieces/" > THOUGHT LEADERSHIP CONTENT </a> </li> <li> <a title="Careers" data-context="Footer left column links" href="https://www.sc.com/en/careers/" > Careers </a> </li> <li> <a title="Group Website" data-context="Footer left column links" href="https://www.sc.com/en/" > Group Website </a> </li> <li> <a title="FINANCIAL INFORMATION" data-context="Footer left column links" href="https://www.sc.com/ae/about-us/financial-information/" > FINANCIAL INFORMATION </a> </li> </ul> </div> <div class="column only-desktop has-border"> <ul class="list"> <li> <a title="Service and Price Guide" data-context="Footer left column links" href="https://www.sc.com/ae/help-centre/service-charges/" > Service and Price Guide </a> </li> <li> <a title="Speaking Up" data-context="Footer left column links" href="http://www.speakingupsc.ethicspoint.com/" > Speaking Up </a> </li> <li> <a title="FIGHTING FRAUD" data-context="Footer left column links" href="https://www.sc.com/ae/bank-with-us/fraudguard/" > FIGHTING FRAUD </a> </li> <li> <a title="Security Tips" data-context="Footer left column links" href="https://www.sc.com/global/security-tips/" > Security Tips </a> </li> <li> <a title="Protecting our clients" data-context="Footer left column links" href="https://www.sc.com/protecting-our-clients/" > Protecting our clients </a> </li> <li> <a title="Cookie Policy" data-context="Footer left column links" href="https://www.sc.com/ae/cookie-policy/" > Cookie Policy </a> </li> <li> <a title="Sustainability" data-context="Footer left column links" href="https://www.sc.com/ae/sustainability/" > Sustainability </a> </li> <li> <a title="Privacy Notice" data-context="Footer left column links" href="https://www.sc.com/ae/privacy-notice/" target="_blank" rel="noopener noreferrer" > Privacy Notice </a> </li> <li> <a title="Online Terms and Conditions" data-context="Footer left column links" href="https://www.sc.com/ae/online-terms-conditions/" > Online Terms and Conditions </a> </li> </ul> </div> <div class="column"> <div class="other-images"> </div> <div class="contact-data"> <ul class="segment"> <li> <h3>PRIORITY BANKING <span class="timing">24-hour</span></h3> <p class="number"> <a href="tel:8004949"> 800 4949 </a> </p> <p class="detail">Calling from overseas +971 4 403 9639</p> </li> <li> <h3>CORPORATE & Investment BANKING (UAE TIME ZONE 8 AM TO 5 PM : MONDAY TO SATURDAY) <span class="timing"></span></h3> <p class="number"> <a href="tel:600548282"> 600 5482 82 </a> </p> <p class="detail">Calling from overseas +971 4 5096464</p> </li> <li> <h3>COMMERCIAL BANKING (UAE TIME ZONE 8 AM TO 5 PM : MONDAY TO SATURDAY) <span class="timing"></span></h3> <p class="number"> <a href="tel:600548282"> 600 5482 82 </a> </p> <p class="detail">Calling from overseas +971 4 5096464</p> </li> </ul> </div> <div class="accordion-item"> <div class="item-wrapper only-mobile"> <input id="footer-quick-links-1714" name="footer-quick-links-1714" type="checkbox"> <label for="footer-quick-links-1714"> <span class="question"> <span class="question-text">Quick Links</span> <span class="icon-down-arrow"> <svg width="10" xmlns="http://www.w3.org/2000/svg" viewBox="-10 13.2 14.7 8.4"> <style type="text/css"> .st0{fill:#D5D5D5;} </style> <path class="st0" d="M4.7 14.6l-7 7H-3l-7-7 1.3-1.4 6 6 6-6L4.7 14.6z"/> </svg> </span> </span> </label> <div class="answer"> <ul> <li> <a title="FAQ" data-context="Footer mobile links" href="https://www.sc.com/ae/help-centre/faqs-ways-to-bank/"> FAQ </a> </li> <li> <a title="About Us" data-context="Footer mobile links" href="https://www.sc.com/ae/about-us/"> About Us </a> </li> <li> <a title="Bank With Us" data-context="Footer mobile links" href="https://www.sc.com/ae/help-centre/"> Bank With Us </a> </li> <li> <a title="ATMs And Branches" data-context="Footer mobile links" href="https://www.sc.com/ae/atm-branch-locator/"> ATMs And Branches </a> </li> <li> <a title="Get Help" data-context="Footer mobile links" href="https://www.sc.com/ae/contact-us/"> Get Help </a> </li> <li> <a title="Forms and Downloads" data-context="Footer mobile links" href="https://www.sc.com/ae/help-centre/downloads/"> Forms and Downloads </a> </li> <li> <a title="Investor relations" data-context="Footer mobile links" href="https://www.sc.com/en/investors/"> Investor relations </a> </li> <li> <a title="News and media" data-context="Footer mobile links" href="https://www.sc.com/ae/news-media/"> News and media </a> </li> <li> <a title="Careers" data-context="Footer mobile links" href="https://www.sc.com/en/careers/"> Careers </a> </li> <li> <a title="Group Website" data-context="Footer mobile links" href="https://www.sc.com/en/"> Group Website </a> </li> <li> <a title="Service and Price Guide" data-context="Footer mobile links" href="https://www.sc.com/ae/help-centre/service-charges/"> Service and Price Guide </a> </li> <li> <a title="FIGHTING FRAUD" data-context="Footer mobile links" href="https://www.sc.com/ae/bank-with-us/fraudguard/"> FIGHTING FRAUD </a> </li> <li> <a title="Security Tips" data-context="Footer mobile links" href="https://www.sc.com/global/security-tips/"> Security Tips </a> </li> <li> <a title="Cookie Policy" data-context="Footer mobile links" href="https://www.sc.com/ae/cookie-policy/"> Cookie Policy </a> </li> <li> <a title="Sustainability" data-context="Footer mobile links" href="https://www.sc.com/ae/sustainability/"> Sustainability </a> </li> <li> <a title="Privacy Notice" data-context="Footer mobile links" href="https://www.sc.com/ae/privacy-notice/"> Privacy Notice </a> </li> <li> <a title="Online Terms and Conditions" data-context="Footer mobile links" href="https://www.sc.com/ae/online-terms-conditions/"> Online Terms and Conditions </a> </li> <li> <a title="FINANCIAL INFORMATION" data-context="Footer mobile links" href="https://www.sc.com/ae/about-us/financial-information/"> FINANCIAL INFORMATION </a> </li> </ul> </div> </div> </div> <ul class="social-links"> <li> <a title="Facebook" data-context="Footer social media links" href="https://www.facebook.com/standardchartereduae/"> <svg width="11" height="20" viewbox="0 0 11 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M10.013 10.398h-3.09v9.111h-3.82v-9.111H.993V7.397h2.11V4.37c0-1.514.804-3.88 3.826-3.88l3.388.011v3.693H7.426c-.322 0-.502.168-.502.89v2.314h3.409l-.32 3z" fill="#434343"></path></svg> </a> </li> <li> <a title="Linked In" data-context="Footer social media links" href="https://www.linkedin.com/company/standardchartered/"> <svg width="21" height="20" viewbox="0 0 21 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M20.01 12.444V20h-3.952v-7.05c0-1.77-.794-2.98-2.393-2.98-1.22 0-2.307.815-2.627 1.604-.117.282-.146.673-.146 1.068V20H6.938s.06-11.735 0-12.972h4.107v1.664l-.03.042h.03v-.042c.587-.896 1.843-2.177 4.189-2.177 2.906-.001 4.777 1.882 4.777 5.929zM1.18 20h3.849V7.028h-3.85V20zM3.094 0c1.501 0 2.719 1.042 2.719 2.328 0 1.286-1.217 2.328-2.719 2.328-1.502 0-2.719-1.042-2.719-2.328C.375 1.042 1.592 0 3.094 0z" fill="#434343"></path></svg> </a> </li> <li> <a title="Twitter" data-context="Footer social media links" href="https://twitter.com/stanchartuae?lang=en"> <svg width="23" height="23" viewbox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M21.025 19.59c-2.428-3.24-4.86-6.483-7.289-9.727l-1.062 1.128c2.376 3.173 4.755 6.342 7.135 9.51.044.058.088.115.132.177H16.87l-5.84-7.933-1.062 1.133c1.402 1.904 2.803 3.808 4.204 5.707l1.93 2.618H23c-.666-.868-1.318-1.741-1.975-2.614zM3.301 2.251h2.816l2.37 3.165c1.076 1.432 2.151 2.869 3.226 4.3.353-.378.706-.753 1.063-1.127C10.81 5.972 8.845 3.35 6.878.728H.277c1.86 2.525 3.715 5.05 5.575 7.575 1.058 1.432 2.111 2.86 3.164 4.292.353-.379.705-.753 1.063-1.132L3.3 2.253z" fill="#434343"></path><path d="M11.03 12.75c-.356.379-.709.758-1.061 1.132-1.785 1.904-3.574 3.808-5.36 5.707-.819.873-1.634 1.745-2.454 2.618H0l2.455-2.618 3.41-3.635c1.054-1.12 2.103-2.24 3.156-3.363.353-.379.705-.753 1.062-1.132l.948 1.29zM22.313.723c-2.86 3.045-5.72 6.095-8.576 9.14l-1.062 1.128-.961-1.282c.352-.379.705-.754 1.062-1.128 2.459-2.618 4.914-5.24 7.373-7.862h2.164v.004z" fill="#434343"></path><path d="M21.025 19.59c-2.428-3.24-4.86-6.483-7.289-9.727l-1.062 1.128c2.376 3.173 4.755 6.342 7.135 9.51.044.058.088.115.132.177H16.87l-5.84-7.933-1.062 1.133c1.402 1.904 2.803 3.808 4.204 5.707l1.93 2.618H23c-.666-.868-1.318-1.741-1.975-2.614zM3.301 2.251h2.816l2.37 3.165c1.076 1.432 2.151 2.869 3.226 4.3.353-.378.706-.753 1.063-1.127C10.81 5.972 8.845 3.35 6.878.728H.277c1.86 2.525 3.715 5.05 5.575 7.575 1.058 1.432 2.111 2.86 3.164 4.292.353-.379.705-.753 1.063-1.132L3.3 2.253z" fill="#434343"></path><path d="M11.03 12.75c-.356.379-.709.758-1.061 1.132-1.785 1.904-3.574 3.808-5.36 5.707-.819.873-1.634 1.745-2.454 2.618H0l2.455-2.618 3.41-3.635c1.054-1.12 2.103-2.24 3.156-3.363.353-.379.705-.753 1.062-1.132l.948 1.29zM22.313.723c-2.86 3.045-5.72 6.095-8.576 9.14l-1.062 1.128-.961-1.282c.352-.379.705-.754 1.062-1.128 2.459-2.618 4.914-5.24 7.373-7.862h2.164v.004z" fill="#434343"></path></svg> </a> </li> </ul> </div> <div class="clearer"></div> </div> </footer> <script type="application/ld+json"> {"@context":"http:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Who can apply for this service?","acceptedAnswer":{"@type":"Answer","text":"If you hold any (or a combination) of the following products from Standard Chartered, you can register for the service for free:\r\n<ul>\r\n \t<li>Savings Account<\/li>\r\n \t<li>Current Account<\/li>\r\n \t<li>Credit Card<\/li>\r\n<\/ul>\r\nThe service is offered for individuals and sole proprietorships."}},{"@type":"Question","name":"Why should I use Online Banking?","acceptedAnswer":{"@type":"Answer","text":"<ul class=\"green-arrow\">\r\n \t<li>It's easy to apply for, easy to use and best of all, it's FREE!!<\/li>\r\n \t<li>It's your own bank - you have instant access to real time information on your banking, credit card and loan accounts. This apart, you can access information on our full range of products and services at the click of a mouse. Rest assured it is personalised to meet your requirements.<\/li>\r\n \t<li>It's safe and easy - using your unique login ID and Password, you can now bank with confidence, knowing that your transactions remain safe. With our simple and easy to use navigational toolbars, you will realise how easy it is to browse the site.<\/li>\r\n \t<li>It's convenient - you can perform secure electronic banking right from the comfort of your home or office through the internet.<\/li>\r\n \t<li>It's open 24 hours - with Online Banking, you can access your accounts day and night - no need to wait for your monthly account statements or limit your banking to branch timings. You can even access it on bank holidays in effect 365 days a year.<\/li>\r\n \t<li>No special software is required - you don't need to purchase any special software. As long as you have a PC with the minimum configuration for internet browsing \/ surfing, you are ready to start.<\/li>\r\n \t<li>Wide range of services - our wide range of Online Banking services will help you better manage your finances. Moreover, we will progressively add more services for your convenience, so remember to let us know what else you would like.<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"How can I register for Online Banking?","acceptedAnswer":{"@type":"Answer","text":"Follow these steps to register for Online Banking:\r\n<ol>\r\n \t<li>Visit our homepage <a href=\"https:\/\/www.sc.com\/ae\/\">https:\/\/www.sc.com\/ae\/<\/a><\/li>\r\n \t<li>Click on Login and select “New to Online Banking”<\/li>\r\n \t<li>Select from the options:\r\n<ul>\r\n \t<li>Temporary ID\/Password and SMS PIN<\/li>\r\n \t<li>Your SC ATM\/Debit Card, Credit Card or Account Number<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li>Read carefully the Terms and Conditions and click \"Accept\" in agreement<\/li>\r\n \t<li>Select your preferred registration mode – Temporary ID\/Password or ATM or Debit Card \/ Credit Card number\/ Account Number<\/li>\r\n \t<li>Enter Account or Card Details<\/li>\r\n \t<li>Click \"Next\" to verify your mobile number registered with bank and confirm<\/li>\r\n \t<li>Enter the temporary password which was sent to your mobile number<\/li>\r\n \t<li>Set your Username and Password and click \"Confirm\"<\/li>\r\n \t<li>You have successfully registered for Online Banking!<\/li>\r\n<\/ol>"}},{"@type":"Question","name":"Do I have to pay for using this service \/ Are there extra charges for this service?","acceptedAnswer":{"@type":"Answer","text":"No, there is no extra charge for using this service, this service is absolutely FREE!"}},{"@type":"Question","name":"How secure is this facility?","acceptedAnswer":{"@type":"Answer","text":"We have adopted comprehensive security measures to safeguard your use of Online Banking.\r\n\r\n<strong>Customer Authentication with Login ID and Password<\/strong>\r\nYou must enter the unique Login ID and Password to access Online Banking. All information transmitted through the Internet, including your Login ID, Password, your account information and your transaction details, from the moment you log in to the time you log out, are protected by strong end-to-end 128 bit SSL encryption; i.e. from your PC browser to the Bank's system.\r\n\r\n<strong>2-Factor Authentication for transactions<\/strong>\r\nAll financial transactions and personal updates on Online Banking require a 2-factor authentication process. This means that in addition to your usual login credentials, we will send a temporary one-time SMS passcode to your registered mobile number in order for you to complete the transaction. This process ensures that only you, as the account holder, will be authorised to carry out transactions on your account.\r\n\r\n<strong>Automatic Logout<\/strong>\r\nTo prevent unauthorized access at your PC while it is unattended, we have implemented a time-out feature. Your login session of Online Banking will be terminated if the browser is left idle for a while.\r\n\r\n<strong>Last Login Date and Time are indicated<\/strong>\r\nYour last login date and time are provided in your first screen for your verification. The system does not allow simultaneous or multiple log in. The Bank always considers security to be of utmost importance. We have adopted very high standards and tight controls in managing our computer systems and networks."}},{"@type":"Question","name":"What should I do if I have forgotten my password?","acceptedAnswer":{"@type":"Answer","text":"If you forgot your password, you can reset it online using your ATM\/Debit Card number and PIN or your Account number and TIN."}},{"@type":"Question","name":"How do I pay my utility bill?","acceptedAnswer":{"@type":"Answer","text":"Login to Online Banking and click on \"Payments\".\r\n\r\nSelect the required Biller Type and Biller Name, and click on \"Pay bill\".\r\n\r\n<strong>Examples<\/strong>\r\n* To recharge your Etisalat prepaid mobile:\r\nSelect \"Etisalat\" as the Biller Type and \"Wasel Recharge\" as the Biller Name.\r\n\r\n* To pay your DEWA bill:\r\nSelect \"Electricity & Water\" as the Biller Type and \"DEWA\" as the Biller Name.\r\n\r\n* To top up your Salik account:\r\nSelect \"RTA\" as the Biller Type and \"Salik\" as the Biller Name.\r\n\r\nType in the Mobile number \/ Telephone number \/ Utility Account Number \/ Contract Account Number depending on the biller."}},{"@type":"Question","name":"How do I register my bill payees?","acceptedAnswer":{"@type":"Answer","text":"To avoid typing in your biller and bill details every time you pay, register your biller as a bill payee:\r\n\r\n* Login to Online Banking and click on \"Payments\".\r\n\r\n* Select the \"Add Bill Payee\" tab.\r\n\r\n* Select the required Biller Type and Biller Name, and click on \"Next\" to add your biller as a bill payee.\r\n\r\nIn two working days your biller will be displayed under the Bill Payments tab for easy access to make future payments."}},{"@type":"Question","name":"What username and password do I use?","acceptedAnswer":{"@type":"Answer","text":"You can use your existing Online Banking username and password to log in to Standard Chartered Mobile Banking. For simplicity and convenience, we made sure that you don't need to remember another set of credentials to use Standard Chartered Mobile Banking.\r\n\r\nIf you don't have an Online Banking account, please visit <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a> from your desktop or laptop to register instantly."}},{"@type":"Question","name":"What are the differences of transactions in See and Move?","acceptedAnswer":{"@type":"Answer","text":"\"See\" shows the transactions that have already been posted to your account(s) and forward-day transactions that you set through Online Banking and Standard Chartered Mobile Banking.\r\n\r\n\"Move\" shows the transfers and payments you have scheduled or made through Online Banking and Standard Chartered Mobile Banking and their status."}},{"@type":"Question","name":"What is eStatements?","acceptedAnswer":{"@type":"Answer","text":"eStatement is an electronic version of your paper statement."}},{"@type":"Question","name":"Which accounts will I be able to receive eStatements for?","acceptedAnswer":{"@type":"Answer","text":"All banking accounts and all credit cards."}},{"@type":"Question","name":"What types of eStatement services are available?","acceptedAnswer":{"@type":"Answer","text":"The eStatements services available are \"Email statement\" and the \"View Online\" service."}},{"@type":"Question","name":"What is eStatements Alert (View Online) Service?","acceptedAnswer":{"@type":"Answer","text":" \r\n\r\nThe eStatements \"View online\" service is a free alert service where we send an email notification at your registered email address when a new eStatement is available at Standard Chartered Online Banking."}},{"@type":"Question","name":"What is the \"Email eStatement\" Service?","acceptedAnswer":{"@type":"Answer","text":"The \"Email eStatement\" service is a free service where your eStatement will be sent directly to your registered email address in an encrypted PDF format."}},{"@type":"Question","name":"Is there a fee for using the eStatement Service?","acceptedAnswer":{"@type":"Answer","text":"No, eStatement is a FREE service to all Standard Chartered customers."}},{"@type":"Question","name":"How do I register for the eStatement service?","acceptedAnswer":{"@type":"Answer","text":"Existing Standard Chartered Online Banking customers can register for eStatements directly via the self-service eStatement module in Online Banking. You can also visit any of our branches or call Phone Banking at <a href=\"tel:600 5222 88.\">600 5222 88<\/a>."}},{"@type":"Question","name":"How will I know if my registration has been confirmed?","acceptedAnswer":{"@type":"Answer","text":"A welcome message will be sent to your registered email address after successful registration of the Service."}},{"@type":"Question","name":"When will I receive the eStatement?","acceptedAnswer":{"@type":"Answer","text":"eStatement Delivery\/Alert email will be sent within 2 business days after the Statement Date. Please call Phone Banking at <a href=\"tel:600 5222 88\">600 5222 88<\/a> if there is any delay or problem with receiving eStatements from us."}},{"@type":"Question","name":"How long will my eStatement be available for viewing at Standard Chartered Online Banking?","acceptedAnswer":{"@type":"Answer","text":"Each type of eStatement account will be archived at Standard Chartered Online Banking within the most recent 12 months."}},{"@type":"Question","name":"Will I continue to receive paper statement(s)?","acceptedAnswer":{"@type":"Answer","text":"No. We will stop mailing paper statement(s) to you after the next statement date."}},{"@type":"Question","name":"Do I need to enter my password when viewing my eStatement?","acceptedAnswer":{"@type":"Answer","text":"Yes. Your password is required whenever you want to open the eStatement attachment that is sent to your mailbox. However your password is not required if you access your estatement through Online Banking."}},{"@type":"Question","name":"What is my eStatement password?","acceptedAnswer":{"@type":"Answer","text":"<ul>\r\n \t<li>For account eStatements: the default password is your full 11-digit account number. <\/li>\r\n \t<li>For credit card eStatements (primary card holder):\r\nThe default password is a combination of the first letter of the primary card holder's name as embossed on the credit card followed by the date of birth in DDMMYY format.<\/li>\r\n<\/ul>\r\nE.g. If the primary cardholder's name is David Matthews, and date of birth is 14 December 1980, then the default password is D141280."}},{"@type":"Question","name":"Can I change my eStatement password?","acceptedAnswer":{"@type":"Answer","text":"Yes. To change your password, login to Standard Chartered Online Banking, click estatement > select \"Change estatement\" Settings."}},{"@type":"Question","name":"What should I do if I forget my password?","acceptedAnswer":{"@type":"Answer","text":"You can reset it at Standard Chartered Online Banking. To change your password, login to Standard Chartered Online Banking, click eStatements > select \"change eStatements\" Settings."}},{"@type":"Question","name":"I have forgotten my eStatement password! How can I open my estatement attachment?","acceptedAnswer":{"@type":"Answer","text":"If you have not changed the default password, you can open the eStatement attachment by following the password logic described above.\r\n\r\nHowever, if you have changed your password, you can login to Online Banking to view and download the eStatements there. You do not require a password to open eStatements in Online Banking."}},{"@type":"Question","name":"Can I change my registered email address?","acceptedAnswer":{"@type":"Answer","text":"Yes. Please login to Standard Chartered Online Banking, select Personal Details, and update your new email address accordingly. Your email address will be updated in 2 business days. Alternatively, you can also place a request by calling 600 5222 88."}},{"@type":"Question","name":"Do I need special software to view my eStatements?","acceptedAnswer":{"@type":"Answer","text":"To open the encrypted eStatements, please use Adobe Acrobat Reader version 8.0.0 or above. Please note that you may not be able to open\/print your eStatement with a lower version of Adobe Acrobat Reader 8.0.0. You can download the latest version Adobe Acrobat Reader from <a href=\"http:\/\/www.adobe.com\/\" class=\"external-link\">www.adobe.com<\/a> for free."}},{"@type":"Question","name":"Is it possible to receive both paper and eStatement for the same account?","acceptedAnswer":{"@type":"Answer","text":"No. You can only select either paper statement or eStatement for the same account."}},{"@type":"Question","name":"Can I resume my paper statement? What if I want to start receiving paper copies of my account statement again?","acceptedAnswer":{"@type":"Answer","text":" \r\n\r\nYes, you can subscribe for paper statement by placing a request at the branch or call Phone Banking at <a href=\"tel:600 5222 88\">600 5222 88<\/a>. However, please note that all paper statements are chargeable as per the Service and Price Guide."}},{"@type":"Question","name":"How do I cancel the eStatement Alert (View Online) Service?","acceptedAnswer":{"@type":"Answer","text":"To change your subscription preference, please login to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to cancel the Alert service."}},{"@type":"Question","name":"What is the latest time for me to cancel my eStatement service in order to be effective before next statement cycle date?","acceptedAnswer":{"@type":"Answer","text":"You can place a request to change the statement delivery mode from eStatement to paper statement with a notice of 15 business days before the next statement cycle date."}},{"@type":"Question","name":"Can I register for eStatement service for one account and request for paper statement for the other account?","acceptedAnswer":{"@type":"Answer","text":"Yes, you can maintain your statement subscription preferences for your accounts and credit cards through Standard Chartered Online Banking.\r\n\r\nE.g. You may subscribe to paper statement for your AED current account and eStatement for your USD savings account."}},{"@type":"Question","name":"Do I need to register again if I have applied for a new credit card\/banking account?","acceptedAnswer":{"@type":"Answer","text":"The eStatement Service will be applicable to ALL your credit card account(s) now and those opened in the future with Standard Chartered Bank UAE.\r\n\r\nHowever, the delivery mode for banking accounts differs from one account to the other.\r\n\r\nIf you would like to register for eStatement for your new banking account (which is defaulted to paper statement), please logon to Standard Chartered Online Banking > Click eStatements > Select Manage Subscription to change the delivery mode for your new banking account to eStatement."}},{"@type":"Question","name":"Do I receive an eStatement every month?","acceptedAnswer":{"@type":"Answer","text":"Depending on the types of accounts that you are enrolling with the eStatement service, certain account statements would be sent on quarterly or annual basis."}},{"@type":"Question","name":"Why have I not received any confirmation\/Welcome emails after registration to eStatements?","acceptedAnswer":{"@type":"Answer","text":"Please ensure your registered email address has sufficient capacity at all times and to add Standard Chartered email address (<a href=\"mailto:SCBUAE.e-Statements@sc.com\">SCBUAE.e-Statements@sc.com<\/a>) to your contact list to avoid potential spam filtering."}},{"@type":"Question","name":"What does SMS mean?","acceptedAnswer":{"@type":"Answer","text":"SMS stands for Short Message Service, also known as text messaging. This allows you to send and receive short messages from your mobile. The messages can contain up to 160 characters."}},{"@type":"Question","name":"What is Standard Chartered SMS Banking?","acceptedAnswer":{"@type":"Answer","text":"It is a new service designed for customers who are constantly on the move. With SMS Banking, you can enquire about your account and credit card information via short text messaging."}},{"@type":"Question","name":"How does SMS Banking work?","acceptedAnswer":{"@type":"Answer","text":"You will have to send a SMS to 3993 in a pre-defined service code in the following format:\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>SMS Banking Services<\/td>\r\n<td>SMS Format<\/td>\r\n<td>Sample SMS Format<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Account Balance Enquiry<\/td>\r\n<td>AB Account nickname<\/td>\r\n<td>AB 1234<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Account Last Five Transactions<\/td>\r\n<td>MS Account nickname<\/td>\r\n<td>MS 1234<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Cheque Book Request<\/td>\r\n<td>CB Account nickname<\/td>\r\n<td>CB 1234 mail<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Credit Card Last Five Transactions<\/td>\r\n<td>FT Card Last 4 digits<\/td>\r\n<td>FT 6789<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Credit Card Outstanding Balance<\/td>\r\n<td>OB Card Last 4 digits<\/td>\r\n<td>CB 1234 mail<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>"}},{"@type":"Question","name":"What is an Account Nickname?","acceptedAnswer":{"@type":"Answer","text":"Account nickname is required for us to identify the accounts that you are enquiring about through SMS.\r\n\r\nBy default, the account nickname for your cards is the last 4 digits of your credit cards.\r\n\r\nTo set an account nickname for your bank account\r\n<ul class=\"green-arrow\">\r\n \t<li>login to Online Banking<\/li>\r\n \t<li>SMS Banking & Alerts section<\/li>\r\n \t<li>and set any 4-character nickname for your bank account.<\/li>\r\n<\/ul>\r\nThis can be all letters or all numbers or a combination of letters and numbers."}},{"@type":"Question","name":"What are the various service codes available?","acceptedAnswer":{"@type":"Answer","text":"The service codes currently available are:\r\n<ul class=\"green-arrow\">\r\n \t<li>AB - Balance Enquiry<\/li>\r\n \t<li>MS - Mini-Statement (Last 5 Transactions)<\/li>\r\n \t<li>CB - Cheque book Request<\/li>\r\n \t<li>FT - Credit card last 5 transactions<\/li>\r\n \t<li>OB - Outstanding balance on credit card<\/li>\r\n \t<li>HL - Help<\/li>\r\n \t<li>UNSUB - Unsubscribe from SMS Banking<\/li>\r\n<\/ul>\r\nEg. To check your account balance: For the account nickname which is AED1, simply send an SMS with 'AB AED1' to 3993.\r\n\r\nAn SMS will then be sent to you displaying your account balance for this specific account."}},{"@type":"Question","name":"How long does it take to receive a reply SMS from Standard Chartered?","acceptedAnswer":{"@type":"Answer","text":"It depends on how busy the network is. Generally, customers should receive a message within 60 seconds. There may be delays due to a high volume of traffic on special occasions, e.g. New Year and Christmas."}},{"@type":"Question","name":"When will I receive my cheque book?","acceptedAnswer":{"@type":"Answer","text":"<ul class=\"green-arrow\">\r\n \t<li>Your cheque book will be delivered by mail in 5 working days subject to clearance from the bank. Please note that your residency visa \/ passport copy is required to be updated as per our records.<\/li>\r\n \t<li>In the event that we are unable to process your cheque book request, you will receive a call from us within 2 working days.<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"Is it safe and secure?","acceptedAnswer":{"@type":"Answer","text":"Yes, this service is secure. You will first have to register for this service and ensure your latest mobile number is updated with the Bank. Your mobile number will then be linked to your individual account(s)."}},{"@type":"Question","name":"What happens if I lose my phone?","acceptedAnswer":{"@type":"Answer","text":"Please call the Bank immediately at <a href=\"tel:600 5222 88\">600 5222 88<\/a> or <a href=\"tel:+971 600 5222 88\">+971 600 5222 88<\/a> (for overseas customers), and we will disable access to the SMS Banking service. Please inform the Bank once you have resumed your mobile phone service and we will re-activate the service for you."}},{"@type":"Question","name":"Is SMS Banking available to all Standard Chartered customers?","acceptedAnswer":{"@type":"Answer","text":" \r\n\r\nSMS Banking service is open to all customers holding current, savings or credit cards with personal or joint account relationship with Standard Chartered Bank."}},{"@type":"Question","name":"How can I register for the SMS Banking service?","acceptedAnswer":{"@type":"Answer","text":"You can register through our Online Banking at <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a>.\r\n\r\nAlternatively, you may also call Phone Banking at 600 5222 88 to register for the service."}},{"@type":"Question","name":"How do I register for SMS Banking via Online Banking?","acceptedAnswer":{"@type":"Answer","text":"<ul>\r\n \t<li>Log on to our Online Banking at <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a>.<\/li>\r\n \t<li>Click on \"SMS Banking\" from the left navigation menu - which will open up in a new window.<\/li>\r\n \t<li>Click on \"Activate service\" to subscribe for SMS Banking.<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"How much does it cost to sign up for SMS Banking?","acceptedAnswer":{"@type":"Answer","text":"The Standard Chartered Bank SMS Banking service is free but your mobile service provider may charge you a fee for sending SMS and receiving incoming SMS depending on your prevailing price plan.\r\n\r\nPlease check with your mobile service provider for more information."}},{"@type":"Question","name":"How can I request for assistance on the service codes available?","acceptedAnswer":{"@type":"Answer","text":"You can obtain assistance by typing \"HL\" and sending it to 3993. You will receive an SMS with all the service codes available.\r\n\r\nAlternatively, you can login to Online Banking - SMS Banking section to print the list of service codes available."}},{"@type":"Question","name":"Can I receive SMS Banking assistance from my mobile phone?","acceptedAnswer":{"@type":"Answer","text":"Yes. Simply send the HL command to the SMS Banking service."}},{"@type":"Question","name":"Are the service codes case sensitive?","acceptedAnswer":{"@type":"Answer","text":"No. Any combination of upper and lower case is valid."}},{"@type":"Question","name":"How do I know if my phone or carrier supports SMS Banking?","acceptedAnswer":{"@type":"Answer","text":"<ul>\r\n \t<li>SMS Alerts and SMS Banking (2-way service) is available to both Etisalat and DU subscribers.<\/li>\r\n \t<li>However, SMS Banking (2-way service) is only available within the UAE. You will not be able to enquire your account or card details by sending a SMS to 3993 outside the UAE.<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"What security precautions should I take when using SMS Banking service?","acceptedAnswer":{"@type":"Answer","text":"<ul class=\"green-arrow\">\r\n \t<li>Delete any sent messages from your \"Sent\" folder as the number may automatically be saved in your mobile phone.<\/li>\r\n \t<li>Delete all sensitive account related information from your 'Inbox' folder.<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"What are Banking Alerts?","acceptedAnswer":{"@type":"Answer","text":"Banking alerts are notifications about transactional activities on your bank account. These alerts will be delivered to you via SMS. You can even customise your own alerts preferences via the Online Banking website at <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a>."}},{"@type":"Question","name":"What are the benefits of Banking Alerts?","acceptedAnswer":{"@type":"Answer","text":"Banking alerts allows you to enjoy timely updates on your account activities and to be alerted in event of fraudulent transactions."}},{"@type":"Question","name":"What is the difference between Banking Alerts and SMS Banking?","acceptedAnswer":{"@type":"Answer","text":"You will receive SMS and\/or banking alert when there have been transactions performed on your bank account.\r\n\r\nSMS Banking is a service that allows you to enquire and receive information on your savings or current accounts and credit card information via short text messaging."}},{"@type":"Question","name":"How can I subscribe to the Banking Alerts service?","acceptedAnswer":{"@type":"Answer","text":"Log on to our Online Banking at <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a>.\r\n\r\nClick on \"Alerts and SMS Banking\" from the left hand menu, after which, you will receive a confirmation via SMS."}},{"@type":"Question","name":"Does registering for Banking Alerts service mean that I am automatically enrolled for SMS Banking service as well?","acceptedAnswer":{"@type":"Answer","text":"Yes, you will be automatically subscribed to both Banking Alerts and SMS Banking service. However you have the option of opting out of either service via Online Banking."}},{"@type":"Question","name":"How can I subscribe and unsubscribe to the Banking Alerts service?","acceptedAnswer":{"@type":"Answer","text":"Log on to our Online Banking at <a href=\"https:\/\/www.sc.com\/ae\">http:\/\/www.standardchartered.ae<\/a>.\r\n\r\nClick on \"SMS Banking\" from the left hand menu, after which, you will receive a confirmation via SMS."}},{"@type":"Question","name":"What are the Banking Alerts available?","acceptedAnswer":{"@type":"Answer","text":" \r\n\r\nBanking Related Alerts:\r\n<ul class=\"green-arrow\">\r\n \t<li>Local or Overseas ATM Cash Withdrawal<\/li>\r\n \t<li>Local or Overseas Point-of-sale Transaction<\/li>\r\n \t<li>Account Balance<\/li>\r\n \t<li>Salary Credit<\/li>\r\n \t<li>Bounced Cheque<\/li>\r\n \t<li>Fund Transfer<\/li>\r\n<\/ul>\r\nCredit Card Related Alerts:\r\n<ul class=\"green-arrow\">\r\n \t<li>Transaction Alert Primary \/ Supplementary Card<\/li>\r\n \t<li>Card Payment Received<\/li>\r\n \t<li>Credit Limit Nearing Maximum<\/li>\r\n \t<li>Credit Limit Increase \/ Decrease<\/li>\r\n \t<li>Card Payment Due<\/li>\r\n \t<li>Past Due Date Reminder \/ Payment Not Credited<\/li>\r\n<\/ul>"}},{"@type":"Question","name":"Is the Banking Alerts service available to all Standard Chartered customers?","acceptedAnswer":{"@type":"Answer","text":"The Banking Alerts service is available to all customers holding current, savings or credit cards with personal or joint-alternate account relationship with Standard Chartered Bank."}},{"@type":"Question","name":"Do I have to pay to use the Banking Alerts service?","acceptedAnswer":{"@type":"Answer","text":"The Banking Alerts service is free. However, if you are travelling and you are on a roaming network, your mobile service provider may charge you for receiving any incoming SMS messages (including our alerts) depending on your prevailing price plan.\r\n\r\nPlease check with your mobile service provider for more information."}},{"@type":"Question","name":"I have terminated my mobile phone service. Will the Banking Alerts service be affected?","acceptedAnswer":{"@type":"Answer","text":"Yes. The Banking Alerts service will be affected. Please unsubscribe from the Banking Alerts & SMS Banking service accordingly."}},{"@type":"Question","name":"I have changed my mobile phone number. Do I need to inform the Bank?","acceptedAnswer":{"@type":"Answer","text":"Yes, you need to update the Bank with the latest mobile phone number as we will be sending any alerts to the mobile number prerecorded in our system. To update your mobile number, you can visit any of our branches or simply call our Phone Banking at <a href=\"tel:600 5222 88\">600 5222 88<\/a> for instant updates."}},{"@type":"Question","name":"Will I be able to receive SMS alerts on most pre-paid phone service plans?","acceptedAnswer":{"@type":"Answer","text":"Yes, this service will work as long as your phone plan allows you to receive SMSes."}},{"@type":"Question","name":"How many accounts can be linked to the Banking Alerts service?","acceptedAnswer":{"@type":"Answer","text":"All of your current, savings accounts and credit card accounts can be linked to the service."}},{"@type":"Question","name":"Can I use the Banking Alerts service while using more than one phone\/email address?","acceptedAnswer":{"@type":"Answer","text":"No. Your mobile number and email address are linked to your individual profile. It is only possible to have a single mobile number and email address to individual profile."}},{"@type":"Question","name":"What security precautions should I take when using this Banking Alerts service?","acceptedAnswer":{"@type":"Answer","text":"As a good security practice, you may wish to delete any SMS you received from your mobile phone 'Inbox' folder as they may contain sensitive account related information."}}]} </script> <div class="helper-svg-gradients"> <svg width="100px" height="100px" viewBox="0 0 100 100"> <defs>  <linearGradient id="gradient-blue-to-green" gradientUnits="userSpaceOnUse" x1="0%" y1="0%" x2="100%" y2="100%"> <stop stop-color="#6cc9fe" offset="0"></stop> <stop stop-color="#38d54a" offset="1"></stop> </linearGradient> </defs> </svg> </div> <script src="https://av.sc.com/assets/global/js/vendor/jquery-3.5.1.min.js" id="jquery-js"></script> <script src="https://av.sc.com/assets/global/js/vendor.min.js?ver=47f94d0" id="vendor-js"></script> <script src="https://av.sc.com/assets/global/icons/grunticon.loader.min.js?ver=47f94d0" id="grunticon-js"></script> <script src="https://av.sc.com/assets/global/js/vendor/bundle.min.js?ver=47f94d0" id="bundlejs-js"></script> <script src="https://av.sc.com/assets/global/js/grunticon-init.min.js?ver=47f94d0" id="grunticon-init-js"></script> <script src="https://av.sc.com/assets/global/js/analytics/eddl-abstract-data-layer.min.js?ver=47f94d0" id="abstract-analytics-js"></script> <script src="https://av.sc.com/assets/global/js/analytics/markets/ae-event-listener.min.js?ver=47f94d0" id="event-listener-js"></script> <script src="https://av.sc.com/assets/global/js/onetrust-cookie-custom.min.js?ver=47f94d0" id="sc-onetrust-cookie-script-js"></script> <script src="https://av.sc.com/assets/global/js/features-dropdown.min.js?ver=47f94d0" id="sc-product-features-collapse-script-js"></script> <script src="https://av.sc.com/assets/global/js/accordian.min.js?ver=47f94d0" id="sc-accordian-js"></script> <script> if(navigator.userAgent.indexOf("Trident/7.0") != -1){ if(typeof _satellite !== "undefined") { _satellite.pageBottom(); } } </script> <script type="text/javascript" src="/dt2LfMiC_/wi/9doGMZA/k11mtLbt5fV69V7G/DWRZTi91cQc/VQ8U/fCBrWXMB"></script></body> </html>

CINXE.COM

Help Centre | FAQs & Useful Information – Standard Chartered UAE