About Kids Helpline | FREE 24/7 Phone & Online Counselling Service

<!doctype html> <html lang="en" dir="ltr"> <head> <base href="https://kidshelpline.com.au/about/about-khl"> <meta charset="utf-8"> <link rel="profile" href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://www.w3.org/1999/xhtml/vocab"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="apple-touch-icon-precomposed" sizes="57x57" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon-precomposed" sizes="60x60" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon-precomposed" sizes="76x76" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="/sites/all/themes/kidshelpline/imgs/favicon/apple-touch-icon-152x152.png"> <link rel="icon" type="image/png" href="/sites/all/themes/kidshelpline/imgs/favicon/favicon-196x196.png" sizes="196x196"> <link rel="icon" type="image/png" href="/sites/all/themes/kidshelpline/imgs/favicon/favicon-96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/sites/all/themes/kidshelpline/imgs/favicon/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="/sites/all/themes/kidshelpline/imgs/favicon/favicon-16x16.png" sizes="16x16"> <link rel="icon" type="image/png" href="/sites/all/themes/kidshelpline/imgs/favicon/favicon-128.png" sizes="128x128"> <meta name="application-name" content=" "> <meta name="msapplication-TileColor" content="#FFFFFF"> <meta name="msapplication-TileImage" content="/sites/all/themes/kidshelpline/imgs/favicon/mstile-144x144.png"> <meta name="msapplication-square70x70logo" content="/sites/all/themes/kidshelpline/imgs/favicon/mstile-70x70.png"> <meta name="msapplication-square150x150logo" content="/sites/all/themes/kidshelpline/imgs/favicon/mstile-150x150.png"> <meta name="msapplication-wide310x150logo" content="/sites/all/themes/kidshelpline/imgs/favicon/mstile-310x150.png"> <meta name="msapplication-square310x310logo" content="/sites/all/themes/kidshelpline/imgs/favicon/mstile-310x310.png"> <link rel="stylesheet" href="/sites/all/themes/kidshelpline/animate.min.css"> <meta name="theme-color" content="#ffffff"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="PICS-Label" content="(PICS-1.1 "http://www.classify.org/safesurf/" l r (SS~~000 0))"> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-KDDZM3C');</script> <style>.async-hide { opacity: 0 !important} </style> <script>(function(a,s,y,n,c,h,i,d,e){s.className+=' '+y;h.start=1*new Date; h.end=i=function(){s.className=s.className.replace(RegExp(' ?'+y),'')}; (a[n]=a[n]||[]).hide=h;setTimeout(function(){i();h.end=null},c);h.timeout=c; })(window,document.documentElement,'async-hide','dataLayer',4000, {'GTM-KDDZM3C':true});</script>  <script> (function(h,o,t,j,a,r){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:715533,hjsv:6}; a=o.getElementsByTagName('head')[0]; r=o.createElement('script');r.async=1; r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv; a.appendChild(r); })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv='); </script>  <script src="https://use.typekit.net/akt8xku.js"></script> <script>try{Typekit.load({ async: true });}catch(e){}</script> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <link rel="shortcut icon" href="https://kidshelpline.com.au/favicon.ico" type="image/vnd.microsoft.icon"> <meta name="description" content="Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Helping Aussie kids for more than 25 years."> <meta name="generator" content="Drupal 7 (http://drupal.org)"> <link rel="canonical" href="https://kidshelpline.com.au/about/about-khl"> <link rel="shortlink" href="https://kidshelpline.com.au/node/1831"> <meta property="og:site_name" content="Kids Helpline"> <meta property="og:type" content="article"> <meta property="og:url" content="https://kidshelpline.com.au/about/about-khl"> <meta property="og:title" content="About KHL"> <meta property="og:updated_time" content="2024-09-19T09:31:25+10:00"> <meta property="og:image:url" content="https://kidshelpline.com.au/sites/default/files/document/Homepage-social-meta-image.jpg"> <meta property="og:image:secure_url" content="https://kidshelpline.com.au/sites/default/files/document/Homepage-social-meta-image.jpg"> <meta property="og:image:type" content="JPG"> <meta property="article:published_time" content="2017-08-15T13:21:21+10:00"> <meta property="article:modified_time" content="2024-09-19T09:31:25+10:00"> <title>About Kids Helpline | FREE 24/7 Phone & Online Counselling Service</title> <style> @import url("https://kidshelpline.com.au/modules/system/system.base.css?scd2tm"); </style> <style> @import url("https://kidshelpline.com.au/sites/all/modules/contrib/date/date_repeat_field/date_repeat_field.css?scd2tm"); @import url("https://kidshelpline.com.au/modules/field/theme/field.css?scd2tm"); @import url("https://kidshelpline.com.au/modules/node/node.css?scd2tm"); @import url("https://kidshelpline.com.au/sites/all/modules/contrib/views/css/views.css?scd2tm"); @import url("https://kidshelpline.com.au/sites/all/modules/contrib/ckeditor/css/ckeditor.css?scd2tm"); </style> <style> @import url("https://kidshelpline.com.au/sites/all/modules/contrib/ctools/css/ctools.css?scd2tm"); @import url("https://kidshelpline.com.au/sites/all/libraries/outdatedbrowser/outdatedbrowser/outdatedbrowser.min.css?scd2tm"); @import url("https://kidshelpline.com.au/sites/all/modules/contrib/field_collection/field_collection.theme.css?scd2tm"); </style> <link type="text/css" rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap@3.3.7/dist/css/bootstrap.css" media="all"> <link type="text/css" rel="stylesheet" href="https://cdn.jsdelivr.net/npm/@unicorn-fail/drupal-bootstrap-styles@0.0.2/dist/3.3.1/7.x-3.x/drupal-bootstrap.css" media="all"> <style> @import url("https://kidshelpline.com.au/sites/all/themes/kidshelpline/css/style.css?scd2tm"); </style> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js"></script> <script>window.jQuery || document.write("<script src='/sites/all/modules/contrib/jquery_update/replace/jquery/1.10/jquery.min.js'>\x3C/script>")</script> <script src="https://kidshelpline.com.au/misc/jquery-extend-3.4.0.js?v=1.10.2"></script> <script src="https://kidshelpline.com.au/misc/jquery-html-prefilter-3.5.0-backport.js?v=1.10.2"></script> <script src="https://kidshelpline.com.au/misc/jquery.once.js?v=1.2"></script> <script src="https://kidshelpline.com.au/misc/drupal.js?scd2tm"></script> <script src="https://cdn.jsdelivr.net/npm/bootstrap@3.3.7/dist/js/bootstrap.js"></script> <script src="https://kidshelpline.com.au/sites/all/modules/contrib/entityreference/js/entityreference.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/modules/kidshelpline/khl_session/khl_session.js?scd2tm"></script> <script src="https://dev.visualwebsiteoptimizer.com/lib/246114.js"></script> <script src="https://kidshelpline.com.au/sites/all/libraries/outdatedbrowser/outdatedbrowser/outdatedbrowser.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/modules/contrib/outdatedbrowser/js/outdatedbrowser.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/min/jquery.cookie.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/placeholder-min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/jquery-migrate-1.2.1.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/bootstrap-notify.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/slick.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/bootstrap-tabcollapse-min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/bootstrap-select.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/SmoothScroll-min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/jquery.bgswitcher-min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/jquery.fittext-min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/jquery.matchHeight.min.js?scd2tm"></script> <script src="https://kidshelpline.com.au/sites/all/themes/kidshelpline/js/theme-min.js?scd2tm"></script> <script>jQuery.extend(Drupal.settings, {"basePath":"\/","pathPrefix":"","setHasJsCookie":0,"ajaxPageState":{"theme":"kidshelpline","theme_token":"qvuqvRvgqrRzpjYOHB54xXDCqF2sIT1mtX9XjzYFopo","js":{"sites\/all\/themes\/bootstrap\/js\/bootstrap.js":1,"\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/1.10.2\/jquery.min.js":1,"0":1,"misc\/jquery-extend-3.4.0.js":1,"misc\/jquery-html-prefilter-3.5.0-backport.js":1,"misc\/jquery.once.js":1,"misc\/drupal.js":1,"https:\/\/cdn.jsdelivr.net\/npm\/bootstrap@3.3.7\/dist\/js\/bootstrap.js":1,"sites\/all\/modules\/contrib\/entityreference\/js\/entityreference.js":1,"sites\/all\/modules\/kidshelpline\/khl_session\/khl_session.js":1,"https:\/\/dev.visualwebsiteoptimizer.com\/lib\/246114.js":1,"sites\/all\/libraries\/outdatedbrowser\/outdatedbrowser\/outdatedbrowser.min.js":1,"sites\/all\/modules\/contrib\/outdatedbrowser\/js\/outdatedbrowser.js":1,"sites\/all\/themes\/kidshelpline\/js\/min\/jquery.cookie.min.js":1,"sites\/all\/themes\/kidshelpline\/js\/placeholder-min.js":1,"sites\/all\/themes\/kidshelpline\/js\/jquery-migrate-1.2.1.min.js":1,"sites\/all\/themes\/kidshelpline\/js\/bootstrap-notify.min.js":1,"sites\/all\/themes\/kidshelpline\/js\/slick.min.js":1,"sites\/all\/themes\/kidshelpline\/js\/bootstrap-tabcollapse-min.js":1,"sites\/all\/themes\/kidshelpline\/js\/bootstrap-select.js":1,"sites\/all\/themes\/kidshelpline\/js\/SmoothScroll-min.js":1,"sites\/all\/themes\/kidshelpline\/js\/jquery.bgswitcher-min.js":1,"sites\/all\/themes\/kidshelpline\/js\/jquery.fittext-min.js":1,"sites\/all\/themes\/kidshelpline\/js\/jquery.matchHeight.min.js":1,"sites\/all\/themes\/kidshelpline\/js\/theme-min.js":1},"css":{"modules\/system\/system.base.css":1,"sites\/all\/modules\/contrib\/date\/date_repeat_field\/date_repeat_field.css":1,"modules\/field\/theme\/field.css":1,"modules\/node\/node.css":1,"sites\/all\/modules\/contrib\/views\/css\/views.css":1,"sites\/all\/modules\/contrib\/ckeditor\/css\/ckeditor.css":1,"sites\/all\/modules\/contrib\/ctools\/css\/ctools.css":1,"sites\/all\/libraries\/outdatedbrowser\/outdatedbrowser\/outdatedbrowser.min.css":1,"sites\/all\/modules\/contrib\/field_collection\/field_collection.theme.css":1,"https:\/\/cdn.jsdelivr.net\/npm\/bootstrap@3.3.7\/dist\/css\/bootstrap.css":1,"https:\/\/cdn.jsdelivr.net\/npm\/@unicorn-fail\/drupal-bootstrap-styles@0.0.2\/dist\/3.3.1\/7.x-3.x\/drupal-bootstrap.css":1,"sites\/all\/themes\/kidshelpline\/css\/style.css":1}},"outdatedbrowser":{"bgColor":"#f25648","color":"#ffffff","lowerThan":"transform","languagePath":"https:\/\/kidshelpline.com.au\/sites\/all\/libraries\/outdatedbrowser\/outdatedbrowser\/lang\/en.html"},"bootstrap":{"anchorsFix":"0","anchorsSmoothScrolling":"0","formHasError":1,"popoverEnabled":1,"popoverOptions":{"animation":1,"html":0,"placement":"right","selector":"","trigger":"click","triggerAutoclose":1,"title":"","content":"","delay":0,"container":"body"},"tooltipEnabled":1,"tooltipOptions":{"animation":1,"html":0,"placement":"auto left","selector":"","trigger":"hover focus","delay":0,"container":"body"}}});</script> <meta http-equiv="X-Translated-By" content="Google"> <meta http-equiv="X-Translated-To" content="vi"> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.1hbgkFx4Qn8.O/am=DgY/d=1/rs=AN8SPfqlmAPxwfG457BPbRXwNq39oSMGHg/m=corsproxy" data-sourceurl="https://kidshelpline.com.au/about/about-khl"></script> <link href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:opsz,wght,FILL,GRAD@20..48,100..700,0..1,-50..200" rel="stylesheet"> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.1hbgkFx4Qn8.O/am=DgY/d=1/exm=corsproxy/ed=1/rs=AN8SPfqlmAPxwfG457BPbRXwNq39oSMGHg/m=phishing_protection" data-phishing-protection-enabled="false" data-forms-warning-enabled="true" data-source-url="https://kidshelpline.com.au/about/about-khl"></script> <meta name="robots" content="none"> </head> <body class="html not-front not-logged-in no-sidebars page-node page-node- page-node-1831 node-type-page "> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.1hbgkFx4Qn8.O/am=DgY/d=1/exm=corsproxy,phishing_protection/ed=1/rs=AN8SPfqlmAPxwfG457BPbRXwNq39oSMGHg/m=navigationui" data-environment="prod" data-proxy-url="https://kidshelpline-com-au.translate.goog" data-proxy-full-url="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" data-source-url="https://kidshelpline.com.au/about/about-khl" data-source-language="en" data-target-language="vi" data-display-language="en-GB" data-detected-source-language="" data-is-source-untranslated="false" data-source-untranslated-url="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://kidshelpline.com.au/about/about-khl&anno=2" data-client="tr"></script> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KDDZM3C" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <a name="top"></a>  <div class="region region-subheader"> <section id="block-system-main-menu" class="block block-system block-menu clearfix"> <h2 class="block-title">Main Menu</h2> <ul class="menu nav"> <li class="first leaf"><a href="https://kidshelpline-com-au.translate.goog/kids?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="kids">Kids 5-12</a></li> <li class="leaf"><a href="https://kidshelpline-com-au.translate.goog/teens?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="teens">Teens 13-17</a></li> <li class="leaf"><a href="https://kidshelpline-com-au.translate.goog/young-adults?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="young-adults">Young Adults 18-25</a></li> <li class="leaf"><a href="https://kidshelpline-com-au.translate.goog/parents?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="parents">Parents</a></li> <li class="leaf"><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://schools.kidshelpline.com.au/">Schools</a></li> <li class="leaf active-trail active"><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="about active-trail active">About</a></li> <li class="leaf"><a href="https://kidshelpline-com-au.translate.goog/donate?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="kids">Donate</a></li> <li class="leaf"><a href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="privacy">Privacy</a></li> <li class="last leaf"><a href="https://kidshelpline-com-au.translate.goog/feedback?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="feedback">Feedback</a></li> </ul> </section> </div> <header id="navbar" class="header"> <div class="container"> <div class="hidden-xs hidden-sm normal-menu"><a class="logo navbar-btn pull-left" href="https://kidshelpline-com-au.translate.goog/?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" title="Home"> <img src="https://kidshelpline.com.au/sites/default/files/logo_2_0.png" alt="Home"> </a> <div class="single-icon search">  <a href="https://kidshelpline-com-au.translate.goog/search?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"><i class="icon-search"></i></a> </div> <div class="dynamic-container"> <div class="region region-header"> <section id="block-menu-menu-about" class="block block-menu clearfix"> <h2 class="block-title">About</h2> <ul class="menu nav"> <li class="first leaf"><a href="https://kidshelpline-com-au.translate.goog/about/faqs?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">FAQs</a></li> <li class="last leaf"><a href="https://kidshelpline-com-au.translate.goog/about/contact-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">Contact Us</a></li> </ul> </section> </div> </div> <div class="submenu"> <div class="khl-submenu clearfix"> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle " target=""> About Us </a> <ul class="dropdown-menu"><a href="https://kidshelpline-com-au.translate.goog/careers?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Careers </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/brand-guidelines?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="419"> </i>Brand Guidelines </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/brand-request?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="420"> </i>Brand Request </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/promotional-materials-original?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Promotional Materials </a> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/insights/research-and-evaluations"> <i class="" data-id="415"> </i>Research & Reports </a> <a href="https://kidshelpline-com-au.translate.goog/about/our-funders?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Our Funders </a> </ul> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle"> About Us </a></li> <ul class="children"> <li><a href="https://kidshelpline-com-au.translate.goog/careers?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Careers </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/brand-guidelines?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="419"> </i>Brand Guidelines </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/brand-request?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="420"> </i>Brand Request </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/promotional-materials-original?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Promotional Materials </a></li> <li><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/insights/research-and-evaluations"> <i class="" data-id="415"> </i>Research & Reports </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/our-funders?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Our Funders </a></li> </ul> </ul> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB#safeguarding" class="dropdown-toggle " target=""> Safeguarding </a> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB#safeguarding" class="dropdown-toggle"> Safeguarding </a></li> <ul class="children"> </ul> </ul> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/support-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle " target=""> Support Us </a> <ul class="dropdown-menu"><a href="https://kidshelpline-com-au.translate.goog/about/support-us/fundraise?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="405"> </i>Fundraise </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/regular-giving?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="407"> </i>Regular Giving </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/make-bequest?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="408"> </i>Make a Bequest </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/buy-tickets?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="409"> </i>yourtown Tickets </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/corporate-partnership?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="410"> </i>Corporate Partnership </a> </ul> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle"> Support Us </a></li> <ul class="children"> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/fundraise?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="405"> </i>Fundraise </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/regular-giving?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="407"> </i>Regular Giving </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/make-bequest?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="408"> </i>Make a Bequest </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/buy-tickets?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="409"> </i>yourtown Tickets </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/corporate-partnership?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="410"> </i>Corporate Partnership </a></li> </ul> </ul> </div> </div> </div> <div class="hidden-md hidden-lg mobile-menu"> <div class="col-xs-6 logo p0"><a class="logo navbar-btn pull-left" href="https://kidshelpline-com-au.translate.goog/?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" title="Home"> <img src="https://kidshelpline.com.au/sites/default/files/logo_2_0.png" alt="Home"> </a> </div> <div class="col-xs-6 right-menu p0 mobile"><button type="button" class="burguer-menu navbar-toggle pull-right" data-toggle="collapse" data-target=".navbar-collapse"> <span class="sr-only">Toggle navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="cta pull-right"><a href="https://kidshelpline-com-au.translate.goog/?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" id="getHelp" class="getHelp defaultButton icon-speachbubble active">Get Help!</a> <a href="tel://1800551800?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" id="phone-number" class="phoneNumber defaultButton icon-phone">1800 55 1800</a> </div> </div> <div class="col-xs-12 navbar-collapse collapse p0 collapsedNavigation"> <nav> <div class="dynamic-container"> <div class="region region-header"> <div class="region region-header"> <section id="block-menu-menu-about" class="block block-menu clearfix"> <h2 class="block-title">About</h2> <ul class="menu nav"> <li class="first leaf"><a href="https://kidshelpline-com-au.translate.goog/about/faqs?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">FAQs</a></li> <li class="last leaf"><a href="https://kidshelpline-com-au.translate.goog/about/contact-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">Contact Us</a></li> </ul> </section> </div> </div> <ul class="menu nav"> <li class="leaf"> <a href="https://kidshelpline-com-au.translate.goog/search?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="search defaultButton icon-search active">Search</a></li> </ul> </div> <div class="submenu"> <div class="khl-submenu clearfix"> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle " target=""> About Us </a> <ul class="dropdown-menu"><a href="https://kidshelpline-com-au.translate.goog/careers?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Careers </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/brand-guidelines?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="419"> </i>Brand Guidelines </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/brand-request?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="420"> </i>Brand Request </a> <a href="https://kidshelpline-com-au.translate.goog/about/media/promotional-materials-original?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Promotional Materials </a> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/insights/research-and-evaluations"> <i class="" data-id="415"> </i>Research & Reports </a> <a href="https://kidshelpline-com-au.translate.goog/about/our-funders?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Our Funders </a> </ul> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle"> About Us </a></li> <ul class="children"> <li><a href="https://kidshelpline-com-au.translate.goog/careers?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Careers </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/brand-guidelines?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="419"> </i>Brand Guidelines </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/brand-request?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="420"> </i>Brand Request </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/media/promotional-materials-original?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Promotional Materials </a></li> <li><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/insights/research-and-evaluations"> <i class="" data-id="415"> </i>Research & Reports </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/our-funders?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id=""> </i>Our Funders </a></li> </ul> </ul> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB#safeguarding" class="dropdown-toggle " target=""> Safeguarding </a> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB#safeguarding" class="dropdown-toggle"> Safeguarding </a></li> <ul class="children"> </ul> </ul> <div class="dropdown hidden-xs hidden-sm"><a href="https://kidshelpline-com-au.translate.goog/about/support-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle " target=""> Support Us </a> <ul class="dropdown-menu"><a href="https://kidshelpline-com-au.translate.goog/about/support-us/fundraise?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="405"> </i>Fundraise </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/regular-giving?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="407"> </i>Regular Giving </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/make-bequest?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="408"> </i>Make a Bequest </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/buy-tickets?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="409"> </i>yourtown Tickets </a> <a href="https://kidshelpline-com-au.translate.goog/about/support-us/corporate-partnership?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="410"> </i>Corporate Partnership </a> </ul> </div> <ul class="menu nav hidden-md hidden-lg"> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="dropdown-toggle"> Support Us </a></li> <ul class="children"> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/fundraise?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="405"> </i>Fundraise </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/regular-giving?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="407"> </i>Regular Giving </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/make-bequest?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="408"> </i>Make a Bequest </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/buy-tickets?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="409"> </i>yourtown Tickets </a></li> <li><a href="https://kidshelpline-com-au.translate.goog/about/support-us/corporate-partnership?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB"> <i class="" data-id="410"> </i>Corporate Partnership </a></li> </ul> </ul> </div> </div> </nav> </div> </div> </div> </header> <div class="main-container container-fluid about-us-page about-khl"> <div class="row"> <section> <div class="region region-content"> <section id="block-system-main" class="block block-system clearfix"> <article id="node-1831" class="node node-page clearfix"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="section2 ptop20 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #353546;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-sm-4 col-sm-offset-1 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class="p20"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/HEADER_T_SH_HS_0.png" alt="boy looking into the distance" title="boy looking into the distance"> </div> </div> </div> </div> <div class="col-xs-12 col-sm-5 mtop40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--30 font--blue line-height-40"> <div class="body"> <h1>Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.</h1> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font-pink"> <div class="body"> <h3>Qualified counsellors at Kids Helpline are available anytime and for any reason.</h3> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="mtop20 font-white"> <div class="body"> <p>Since 1991, Australia’s kids and young people have been turning to our professional counsellors, no matter who they are or what they want to talk about.</p> <p>Over this time, we have responded to<strong> over 8.5 million contacts</strong>. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #64c9d6;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="text-right ptop20 col-md-9"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <h4>See what young people contacted Kids Helpline about last year in our 2023 Impact Report</h4> </div> </div> </div> </div> </div> <div class="col-md-3"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_transparent--white " href="https://kidshelpline-com-au.translate.goog/about/impact-report-2023?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_self"> Learn more </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl bdl-view"> <div class=""> <div class="view view-content-menus-view view-id-content_menus_view view-display-id-page view-dom-id-a712cae568dd3c8d505763e69c260dff"> <div class="view-content"> <ul class="view_content_menus text-center clearfix"> <a href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="item item-427" data-id="427"> About Us</a>  <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/insights/research-and-evaluations" class="item item-415" data-id="415"> Research & Reports</a>  <a href="https://kidshelpline-com-au.translate.goog/about/our-funders?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="item item-506" data-id="506"> Our Funders</a>  <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://careers.yourtown.com.au/" class="item item-416" data-id="416"> Careers</a> </ul> </div> </div> </div> </div> <div class="bdl-wrapper"> <div class="section6 container mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="text-center col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--36 line-height--40 font--dark_blue font--semibold"> <div class="body"> <h3>Our 5 Operational Principles</h3> </div> </div> </div>  <div class="bdl bdl-tile"> <div class="mtop40 "> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-suicide.png)"></div> <div class="content"> <div class="tile-desc"> <p>Privacy and confidentiality</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-mental-health%202.png)"></div> <div class="content"> <div class="tile-desc"> <p>All young people are treated with respect</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-dating%202.png)"></div> <div class="content"> <div class="tile-desc"> <p>All young people can choose the gender of the counsellor they speak to</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-emotional.png)"></div> <div class="content"> <div class="tile-desc"> <p>Young people are able to access the same counsellor if they wish to call back</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-emotional%202.png)"></div> <div class="content"> <div class="tile-desc"> <p>Young people are encouraged to give feedback about Kids Helpline & the service they receive</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-sm-3 col-sm-offset-3 col-xs-5 col-xs-offset-1 "> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Good_Design_Award_Gold_Winner_2022_eBadge%402x.png" alt="" title=""> </div> </div> </div> </div> <div class="col-sm-3 col-xs-5"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://protect-au.mimecast.com/s/l6o4COMKNmhpj62PsEeFnI?domain%3Dsafetyandquality.gov.au">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/accredited%20for%20compliance%20low%20res.png" alt="" title=""> </a> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section5 container mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--blue font--36 line-height--40"> <div class="body"> <h2>Values & Beliefs</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font-dark_blue font--24 col-xs-12 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 line-height--30"> <div class="body"> <p>The two main values that underpin Kids Helpline practice are empowerment and child-centred practices.</p> </div> </div> </div>  <div class="bdl-wrapper"> <div class="col-xs-12 mtop20" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-md-6"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#b3d235"> <h2>Counselling from an empowerment perspective</h2> </div> <div class="body"> <p><strong>Involves supporting and working with young people to:</strong></p> <ul> <li>Develop options for change</li> <li>Understand the consequences of actions</li> <li>Help identify their own resources and inform them about other resources available</li> <li>Help develop a sense of control in their life</li> <li>Utilise their strengths</li> </ul> </div> </div> </div> </div> <div class="col-xs-12 col-md-6"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#00afee"> <h2>Providing a child centred practice</h2> </div> <div class="body"> <p><strong>Involves supporting and working with young people through:</strong></p> <ul> <li>Listening to and respecting what the young person has to say</li> <li>Focusing on their needs</li> <li>Seeing the world from their perspective</li> <li>Believing that the young person is the client</li> <li>Respecting the young person</li> </ul> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="safeguarding"></a> <div class="container mtop60" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="text-center col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--blue font--36 line-height--40"> <div class="body"> <p>Our Commitment to Safeguarding</p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font--24 line-height--30 col-xs-12 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 font-dark_blue"> <div class="body"> <p>We're committed to providing services that protect and keep children and young people free from harm.</p> </div> </div> </div> </div> </div> <div class="col-md-6 col-sm-6 col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#eb0089"> <h2>Commitment to the Care and Protection of Young People</h2> </div> <div class="body"> <p>We seek to ensure that all children, young people and adults at risk are safe from harm, are respected and nurtured so as to reach their full potential in life.</p> <p>At all times children and young people are supported and encouraged to have their voices heard, to seek justice and to access counselling and other support services in order to overcome the impacts of harm.</p> <p><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Safeguarding%2520Commitment%2520Statement.PDF" target="_blank">Read our Position Statement</a></p> <p><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Safeguarding%2520Principles%2520Sept%25202024.PDF" target="_blank">Read our Safeguarding Principles</a></p> <p><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Safeguarding%2520in%2520practice%2520policy%2520Sept%25202024.PDF" target="_blank">Read our Safeguarding Policies and Procedures</a></p> </div> </div> </div> </div> <div class="col-md-6 col-sm-6 col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#b3d235"> <h2>Child and Youth Risk Management Strategy</h2> </div> <div class="body"> <p>Kids Helpline maintains clear policies and procedures to ensure appropriate risk management strategies are in place as part of our commitment to the safety and wellbeing of children and the protection of children from harm.</p> <p>These include a code of conduct for interacting with children and young people, the recruitment and training of staff and the handling of disclosures or suspicions of harm.</p> <p><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Code%2520of%2520Conduct%2520-%2520pc.PDF" target="_blank">Read our Code of Conduct</a></p> <p><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Virtual%2520Services%2520Child%2520and%2520Youth%2520Risk%2520Management%2520Strategy%25202020.pdf" target="_blank">Read our Child & Youth Risk Management Strategy</a></p> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="safety"></a> <div class="container mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="col-md-7" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="p40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <h2>Safety info for kids</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font-blue mbottom10"> <div class="body"> <p style="font-size: 24px; line-height: 36px; font-weight: 600;">Kids have a right to be safe, healthy and happy!</p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="pbottom20"> <div class="body"> <p>Safety, care, kindness, love and respect are universal human rights.</p> <p>This means that they belong to everybody, without conditions. You don’t just deserve these things - you also have a right to them. </p> </div> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class="col-md-6"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://kidshelpline-com-au.translate.goog/teens/issues/your-rights?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_blank"> Learn more about rights </a> </div> </div> </div>  <div class="bdl bdl-buttons"> <div class="col-md-6"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Safeguarding%2520Commitment%2520Statement%2520-%2520Child%2520Version.pdf" target="_blank"> Download the poster </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class="col-md-12"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://kidshelpline-com-au.translate.goog/abuse?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_blank"> Learn more about safety and abuse </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="col-md-5" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class="center text-center ptop40"><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/sites/default/files/document/Safeguarding%2520Commitment%2520Statement%2520-%2520Child%2520Version.pdf">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Safeguarding%20Poster%20for%20Kids_0.png" alt="child safeguarding poster for kids" title="child safeguarding poster for kids"> </a> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section4 container-fluid mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #4b3e68;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container bdl-wrapper--transparent ptop60 pbottom60"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--white font--bold font--36 text-center"> <div class="body"> <p>Our Milestones</p> </div> </div> </div>  <div class="bdl bdl-tile"> <div class="milestones "> <div class="tile col-xs-12 col-sm-6 col-md-2 item item1"> <div class="content"> <div class="tile-title"> 1991 </div> <div class="tile-desc"> <p>Officially opened in March, <strong>3,200 young people called</strong> on the very first day</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-2 item item2"> <div class="content"> <div class="tile-title"> 1991 </div> <div class="tile-desc"> <p>Had answered <strong>90,000 calls</strong> in its first year</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-2 item item3"> <div class="content"> <div class="tile-title"> 1993 </div> <div class="tile-desc"> <p>Expanded to become a national service and had registered <strong>over 1 million calls</strong> from young people</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-2 item item4"> <div class="content"> <div class="tile-title"> 1999 </div> <div class="tile-desc"> <p>Introduction of <strong>email counselling</strong> support</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-2 item item5"> <div class="content"> <div class="tile-title"> 2000 </div> <div class="tile-desc"> <p>Launched Kids Helpline <strong>WebChat live counselling</strong></p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-2 item item6"> <div class="content"> <div class="tile-title"> 2018 </div> <div class="tile-desc"> <p>Celebrated 27 years of service. Answered<strong> 8 million contacts </strong>from young people</p> </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section3 container mtop80" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-sm-4 col-md-3 col-md-offset-1 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--32 line-height--40 font--blue"> <div class="body"> <p style="font-weight: 600;">A lot has changed in 30 years.</p> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-7 rightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--24 font--dark_blue line-height--30"> <div class="body"> <p>Our communities have changed, the issues kids face have changed, and the ways our counsellors engage with and help young people have changed.</p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="mtop20"> <div class="body"> <p>What hasn’t changed is that<strong> Kids Helpline makes a difference</strong> to the emotional wellbeing and lives of our kids every single day — ensuring young people know they are not alone.</p> </div> </div> </div>  <div class="bdl bdl-buttons"> <div class="mtop20"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://kidshelpline-com-au.translate.goog/about/support-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_self"> How you can Support Us </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section7 container mtop60 p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-md-4 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--blue font--32 line-height--40 introLeftContainer"> <div class="body"> <p style="font-weight: 600;">Our service is for the community, funded by the community.</p> </div> </div> </div>  <div class="bdl bdl-buttons"> <div class="mtop20 text-right pright20"> <div class="field-collection-container clearfix">  <a class="btn btn_primary " href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.kidshelpline.com.au/donate" target="_self"> Make a difference </a> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-8 rightContainer text-left introRightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>Kids Helpline is a costly service. Last year, half of Kids Helpline funding came from the community. We can’t do this without you.</p> </div> </div> </div>  <div class="bdl-image"> <div class="mtop40"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/2023%20Funding%20Chart.jpg" alt="Kids Helpline Funding Sources Graph" title="Kids Helpline Funding Sources Graph"> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="section9 container mtop40 p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-md-4 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--blue font--32 line-height--40 introLeftContainer"> <div class="body"> <p style="font-weight: 600;">Research Partners</p> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-8 rightContainer text-left introRightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--dark_blue line-height--30"> <div class="body"> <p style="font-size: 24px;">Young people’s help seeking behaviour is dynamic and is reflective of the technology and times. By partnering with leading research organisations we produce evidence to inform and develop services that improve both reach and effectiveness.</p> </div> </div> </div>  <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://www.blackdoginstitute.org.au/">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2011.png" alt="Black Dog Institute Logo" title="Black Dog Institute Logo"> </a> </div> </div> </div> </div> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right"> <div class="body"> <p style="font-size: 22px; font-weight: 600;"><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://www.blackdoginstitute.org.au/">Black Dog Institute</a></p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>We partner with the Black Dog Institute (and Sydney University), to develop and pilot a world first. KHL Circles are online peer to peer support groups (moderated by Kids Helpline counsellors) to assist young people to improve their self-management of mental health concerns.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.qut.edu.au/">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2012.png" alt="Queensland University of Technology Logo" title="Queensland University of Technology Logo"> </a> </div> </div> </div> </div> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right font--22 line-height--30"> <div class="body"> <p style="font-size: 22px; font-weight: 600;"><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.qut.edu.au/">Queensland University of Technology</a></p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>We are partnering with QUT on research that will develop new online interactive technologies. Together, we are exploring ways to help young people build relationships, manage mental health and thrive.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://sydney.edu.au/">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2013.png" alt="University of Sydney Logo" title="University of Sydney Logo"> </a> </div> </div> </div> </div> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right"> <div class="body"> <p style="font-size: 22px; font-weight: 600;"><a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://sydney.edu.au/">University of Sydney</a></p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>We are partnering with Sydney University (and Black Dog Institute), to develop and pilot a world first. KHL Circles are online peer to peer support groups (moderated by Kids Helpline counsellors) to assist young people to improve their self-management of mental health concerns.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2014.png" alt="Young and Well CRC Logo" title="Young and Well CRC Logo"> </div> </div> </div> </div> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="brandDescription"> <div class="body"> <p style="font-size: 22px; font-weight: 600;">Young and Well CRC</p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>We are proud to be part of this collective, working with other network partners to develop new online engagement and intervention tools. Together we uncover ways to support young people in strengthening their emotional wellbeing.</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </article> </section> </div> </section> </div> </div> <div class="drp-tab container"> </div> <footer class="footer container-fluid"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-7 footer-left"> <div class="footerWrapper"> <p>© Kids Helpline 2024. Kids Helpline is a service of <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=http://www.yourtown.com.au" target="_blank">yourtown.</a> ABN 11 102 379 386</p> <p class="internalLinks"><a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">About</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/contact-us?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">Contact Us</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">Privacy</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/feedback?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_blank">Feedback</a></p> </div> </div> <div class="col-xs-12 col-sm-5 footer-right"><span class="mright10">Follow us:</span> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.facebook.com/kidshelpline" target="_blank"><img class="social-media" alt="Facebook" src="/sites/all/themes/kidshelpline/imgs/facebook.png"></a> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://twitter.com/kidshelplineau" target="_blank"><img class="social-media" alt="Twitter" src="/sites/all/themes/kidshelpline/imgs/twitter.png"></a> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.instagram.com/kidshelplineau/" target="_blank"><img class="social-media" alt="Twitter" src="/sites/all/themes/kidshelpline/imgs/instagram.png"></a> <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.youtube.com/user/kidshelpline101" target="_blank"><img class="social-media" alt="Youtube" src="/sites/all/themes/kidshelpline/imgs/youtube-play.png"></a> </div> <div class="col-xs-12 col-sm-12 col-md-12 text-center mbottom10"> <img src="https://www.w3.org/WAI/wcag2AA-blue.png" alt="Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0"> </div> <div class="col-xs-12 col-sm-12 col-md-12 text-center"> Translate this page in <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://translate.google.com/translate?sl%3Den%26tl%3Dzh-CN%26u%3Dhttps://kidshelpline.com.au/about/about-khl" target="_blank">Chinese</a>, <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://translate.google.com/translate?sl%3Den%26tl%3Dar%26u%3Dhttps://kidshelpline.com.au/about/about-khl" target="_blank">Arabic</a>, <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://translate.google.com/translate?sl%3Den%26tl%3Dvi%26u%3Dhttps://kidshelpline.com.au/about/about-khl" target="_blank">Vietnamese</a>, <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://translate.google.com/translate?sl%3Den%26tl%3Dit%26u%3Dhttps://kidshelpline.com.au/about/about-khl" target="_blank">Italian</a> or <a href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://translate.google.com/translate?sl%3Den%26tl%3Del%26u%3Dhttps://kidshelpline.com.au/about/about-khl" target="_blank">Greek</a> </div> </div> </div> </footer> <div id="outdated"></div> <script src="https://kidshelpline.com.au/sites/all/themes/bootstrap/js/bootstrap.js?scd2tm"></script> <div class="modal fade khl-modal" id="submitStoryConfirmation" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog big-modal"> <div class="modal-content bgcolor-light_grey"> <div class="modal-header"><button type="button" class="close" data-dismiss="modal"><span aria-hidden="true">×</span></button> </div> <div class="container modal-body mbottom60 text-center"> <h2 class="title mtop20">Just confirming — what would you like to do?</h2> <div class="col-xs-12 col-sm-12 col-md-5 row mtop40"><img src="/sites/all/themes/kidshelpline/imgs/submit-story/story_submit_confirm.png" class="mbottom20" style="height: 150px;"> <div class="font--26 line-height--30 font--pink font--semibold"> Publish your story on our website. </div> <p class="mtop10">Reading your story can help other young people deal with the tough times.</p><a class="btn btn_primary" href="https://kidshelpline-com-au.translate.goog/submit-your-story?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" target="_blank">Submit your story</a> </div> <div class="col-xs-12 col-sm-12 col-md-5 col-md-offset-2 row mtop40"><img src="/sites/all/themes/kidshelpline/imgs/submit-story/story_submit_help.png" class="mbottom20" style="height: 150px;"> <div class="font--26 line-height--30 font--blue font--semibold"> Speak to a Counsellor </div> <p class="mtop10">You can contact our counsellors on <a href="tel:1800551800?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="font--blue">1800551800</a>, <a href="https://kidshelpline-com-au.translate.goog/get-help/email-counselling/?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="font--blue">email</a> or <a href="https://kidshelpline-com-au.translate.goog/get-help/webchat-counselling?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="font--blue">webchat</a>.</p><a class="btn btn_default--blue getHelp" id="getHelp" href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB#" target="_blank">Get Help</a> </div> </div> </div> </div> </div>  <div class="modal fade khl-modal" id="getInfoTeacher" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog big-modal"> <div class="modal-content bgcolor-light_grey"> <div class="modal-header"><button type="button" class="close" data-dismiss="modal"><span aria-hidden="true">×</span></button> </div> <div class="container modal-body mbottom60"> <h2 class="title col-xs-12 col-sm-10 col-sm-offset-1 mtop20">Important Information for Teachers</h2> <div class="col-xs-12 row mtop40 text-left"> <div class="col-xs-12 col-sm-5 font--20 line-height--26 font--semibold"> It can be helpful to have a discussion with your class prior to the session to get them thinking about the topic (not essential). </div> <div class="col-xs-12 col-sm-6 font--18 line-height--24 pright40"> Encourage your class to make comments and ask questions - the session is not about right and wrong, it's a discussion where everyone's thoughts are valid. It's equally okay not to speak up during the session, as long as students are listening (we emphasise this point because some sensitive issues can come up and students may need to process these silently). </div> </div> <div class="col-xs-12 row mtop40 text-left"> <div class="col-xs-12 col-sm-5 font--20 line-height--26 font--semibold"> If you show enthusiasm and interest in the session, from our experience, your class will too. </div> <div class="col-xs-12 col-sm-6 font--18 line-height--24 pright40"> Although the sessions are pre-written, we make them as interactive as possible and have the capacity to be quite responsive to students' interest/needs. There is room for students to ask questions or raise issues that are off the chosen topic (the counsellor will make sure all the necessary information is covered during the session). </div> </div> <div class="col-xs-12 row mtop40 text-left"> <div class="col-xs-12 col-sm-5 font--20 line-height--26 font--semibold"> Students are usually quite excited to participate in these sessions and engage very well. </div> <div class="col-xs-12 col-sm-6 font--18 line-height--24 pright40"> However, if you notice that your class is not engaging well in the session, please feel free to signal this to the counsellor and intervene to settle the class, mediate or "translate" some of the ideas into language or examples that you know your class will respond to. </div> </div> <div class="buttons col-xs-12 text-center mtop40"><a class="btn btn_primary" href="https://translate.google.com/website?sl=en&tl=vi&hl=en-GB&u=https://www.yourtown.com.au/online/khl/at-school-booking-form.php" target="_blank">Continue to Booking Page</a> </div> </div> </div> </div> </div>  <div class="modal fade khl-modal" id="getHelpModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog big-modal"> <div class="modal-content"><button type="button" class="close" data-dismiss="modal"><span aria-hidden="true">×</span></button> <div class="modal-body"> <div class="row"> <div class="col-12 header-section text-center"> <h2 class="font--pink">We're here for you. Any time. Any reason</h2> <p>No problem is too big or too small.<br> We’re here for you, 24 hours a day, 7 days a week.</p> </div> </div> <div class="row"> <div class="content-section bubble-section clearfix"> </div> </div> <div class="row"> <div class="content-section clearfix"> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"><img src="/sites/all/themes/kidshelpline/imgs/getHelp/call-us.png"> </div> <div class="content mtop40"><span class="font--22 font--semibold"> Call Us! <a href="tel:1800551800?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="font--blue">1800 55 1800</a> </span> <p class="mtop10">We're here to talk 24/7.<br> Every day and night.</p><a href="https://kidshelpline-com-au.translate.goog/get-help/phone-counselling/?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="btn btn_primary phone_number icon-phone"> <span> 1800 55 1800 </span> </a> </div> </div> </div> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"><img src="/sites/all/themes/kidshelpline/imgs/getHelp/email-us.png"> </div> <div class="content mtop40"><span class="font--22 font--semibold"> Peer support community </span> <p class="mtop10"><a href="https://kidshelpline-com-au.translate.goog/my-circle?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">My Circle</a> is our free, private, safe and confidential social platform</p><a href="https://kidshelpline-com-au.translate.goog/my-circle?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="btn btn_primary email icon-email"> <span> Join My Circle </span> </a> </div> </div> </div> <div class="col-xs-12 col-md-4"> <div class="helpService"> <div class="image-container"><img src="/sites/all/themes/kidshelpline/imgs/getHelp/message-us.png"> </div> <div class="content mtop40"><span class="font--22 font--semibold"> Chat with Us </span> <p class="mtop10">Connect with us one-on-one over<br> the web in real time, 24/7.</p><a href="https://kidshelpline-com-au.translate.goog/get-help/webchat-counselling?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB" class="btn btn_primary chat_url icon-speachbubble"> <span> WebChat with Us </span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <input id="defaultPhoneNumber" class="dontDisplay" value="1800 55 1800"> <a name="bottom"></a> <div class="cookies-prompt hidden"> <div class="col-xs-12 col-sm-9 p0"> <p>Just a heads up, we use cookies to give you the best experience on our website and to help improve our service. By continuing to use <strong>kidshelpline.com.au</strong>, you are accepting the use of cookies. <a href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=vi&_x_tr_hl=en-GB">Learn more</a>.   </p> </div> <div class="col-xs-12 col-sm-3 text-right p0"><button onclick="onCookiesAcceptClick()" class="cookies-prompt-accept">Got it!</button> </div> </div> <script>function gtElInit() {var lib = new google.translate.TranslateService();lib.translatePage('en', 'vi', function () {});}</script> <script src="https://translate.google.com/translate_a/element.js?cb=gtElInit&hl=en-GB&client=wt" type="text/javascript"></script> </body> </html>

CINXE.COM

About Kids Helpline | FREE 24/7 Phone & Online Counselling Service