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<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>How do I sign in? - GoTo Training Support</title> <link rel="canonical" href="https://support.goto.com/training/help/how-do-i-sign-in"> <meta name="description" content="When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="article-id" content="g2t-log-in-to-your-account"> <meta name="article-immutable-id" content="id_bbdfff03-5b2d-4016-821e-3ab528ddb6f3_g2t"> <meta name="title" content="How do I sign in?"> <meta name="channeling_label" content="Truth Table"> <meta property="og:description" content="When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications."> <meta property="twitter:card" content="summary"> <meta property="twitter:description" content="When you create a new account, or receive notification that you have a new GoTo product account through your company, you can use your email address and password to access the applications."> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/7519db3/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fd8%2F33%2F7746d29d4e00913571e38c9e1bf0%2Fgtc-favicon-color.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true&language=""" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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You can open the</span>\r\n <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> English version of the article here</a>\r\n </b>\r\n </p>\r\n <p><i>Please help us improve the translation by filling out the survey below.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div>\r\n <hr/>\r\n <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p>\r\n <i>\r\n <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">The official version of this content is in English.</a> Some of the content of the GoTo documentation has been machine translated to make it easier to access. GoTo has no control over machine translated content, which may contain errors, inaccuracies, or inappropriate language. 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class="product-description">Online training software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="openvoice" data-modal="close"><a data-wa-link="" href="/openvoice" title="OpenVoice">OpenVoice </a></h3> </div> <div class="product-description">Audio conferencing software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="grasshopper" data-modal="close"><a data-wa-link="" href="https://support.grasshopper.com" title="Grasshopper">Grasshopper </a></h3> </div> <div class="product-description">Lightweight virtual phone system</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="joinme" data-modal="close"><a data-wa-link="" href="/joinme" title="join.me">join.me </a></h3> </div> <div class="product-description">Video conferencing software</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/resolve" title="GoTo Resolve">GoTo Resolve </a></h3> </div> <div class="product-description">IT management & support</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve_mdm" data-modal="close"><a data-wa-link="" href="/resolve-mdm" title="GoTo Resolve MDM">GoTo Resolve MDM </a></h3> </div> <div class="product-description">Mobile device management</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="pro" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pro" title="Pro">Pro </a></h3> </div> <div class="product-description">Remote device access</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="central" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/central" title="Central">Central </a></h3> </div> <div class="product-description">Remote monitoring & management</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Remote IT support</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.gotomypc.com" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Remote desktop access</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="/gotoassist/products" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Remote support software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Hosted VPN service</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">On-prem remote access solution</div> </div> </div> </div> </div> </div> </div> </section> </div> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtt-community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGttSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> </ul> </nav> <section class="CoveoSearchInterface care-top-navigation__search js-coveo-search-widget" data-design="new" style="display: none" > <div class="coveo-search-section"> <div id="js-coveo-searchbox-top-nav" class="CoveoSearchbox" data-placeholder="Type your question here to search" data-query-suggest-character-threshold="1" ></div> </div> </section> <div class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-browse-tree-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Browse categories </button> </div> <div class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-userguide-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Browse this guide </button> </div> <nav class="care-top-navigation__utility-nav"> <ul class="care-top-navigation__menu" role="menu" > <li class="hidden-lg service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-mobile" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li id="js-care-alert-drawer-parent" class="care-alert-icon care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-alert-drawer-opener" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" > <img src="/assets/images/care/topnav/bell.svg" class="care-alert-icon__image js-alert-icon" /> <img src="/assets/images/care/topnav/bell-clicked.svg" class="care-alert-icon__image-clicked js-alert-icon" /> <span id="js-alert-counter" class="care-alert-icon__counter is-hidden" ></span> </a> <div id="js-care-alert-drawer" class="care-alert-drawer care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-alert-drawer-opener" > <div class="care-alert-drawer__logo"> <span id="js-alert-drawer-heading" class="care-alert-drawer__heading" ></span> <span id="js-alert-drawer-close" class="care-alert-drawer__close" ></span> </div> <div id="js-alert-empty" class="care-alert-drawer__empty is-hidden" > <img src="/assets/images/care/alert-icons/empty-notifications.svg" /> <p id="js-empty-first-line" class="first-line" ></p> <p id="js-empty-second-line" class="second-line" ></p> </div> </div> </li> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-no-text" href="#language" title="Language" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link="" > <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown" > <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtt-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Sign in" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtt-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtt-community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGttSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://support.goto.com/training/mycases" target="_blank" title="My Cases" aria-label="My Cases" data-wa-link="" > <i class="icon icon-question-answer"></i> <span>My Cases</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section id="js-care-article-container" class="care-bold-article care-content-type-help-article" data-section="care-bold-article"> <nav> <ul class="care-article__breadcrumbs"> <li class="care-article__breadcrumb"> <a href="https://support.goto.com/training/help#__browse-tree-title-get-started" title="Get Started">Get Started</a> </li> <li class="care-article__breadcrumb"> <a href="https://support.goto.com/training/help#__browse-tree-title-get-started--sign-in" title="Sign In ">Sign In </a> </li> </ul> </nav> <section id="js-care-article-wrapper" data-section="care-article" class="article-wrapper care-three-column"> <aside class="care-three-column__left-column-wrapper"> <div id="js-care-three-column-left-column-container" class="care-three-column__left-column-container"> <div id="js-care-three-column-left-column" class="care-three-column__left-column"> <div class="care-article-browse-tree"> <div class="care-browse-tree__logo-container"> <img class="js-care-browse-tree-product-logo" src="" alt="product logo" /> </div> <div id="js-care-persistent-browse-tree" class="care-browse-tree care-new-browse-tree" data-producturl="https://support.goto.com/training"> <div id="js-care-browse-tree" class="care-browse-tree__chapters" data-treedataurl="" tabindex="-1"></div> </div> </div> </div> </div> <a href="https://support.goto.com/training" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> <span>Back</span> </a> </aside> <article id="js-care-article" class="care-article care-three-column__middle-column"> <div class="care-article__utility-buttons"> <a href="https://support.goto.com/training" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> </a> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> <button id="js-care-article-need-more-help-open-button" class="care-article__need-more-help-open-button"> <img src="/assets/images/care/userguide-more.svg"> </button> </div> <div class="care-article__product-logo-container"> <img class="js-care-article-product-logo" src="" alt="product logo" /> </div> <div class="content"> <h2>How do I sign in?</h2> <div class="main"> <div class="contentcontainer"> <div class="content"> <div class="pagecontent"> <div> <div class="line"> <div id="id_bbdfff03-5b2d-4016-821e-3ab528ddb6f3"> <div class="body taskbody"> <p class="shortdesc">When you create a new account, or receive notification that you have a new <span class="ph">GoTo</span> product account through your company, you can use your email address and password to access the applications.</p> </div> <div class="topic task nested1" id="task_e14_f2s_13b"> <h2 class="title title topictitle2" id="task_e14_f2s_13b">Sign in with a regular account</h2> <div class="body taskbody"> <div class="section context" id="context_cjq_g2s_13b"> <div class="sectionbox"> The majority of organizers use the same email address and password to sign in as they did when they initially signed up or when they were invited to an account. </div> </div> <ol class="steps" id="steps_jnc_h2s_13b"> <li class="step stepexpand"><span class="ph cmd">From <a class="xref" href="https://myaccount.logmeininc.com/">https://myaccount.logmeininc.com</a>, enter the email address and password used for your account. If desired, select <b>Remember me</b>.</span> <div class="info"> <div class="note" id="note_aw2_tzr_dxb"> <span><strong><span class="imgText">Note:</span></strong>  If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.</span> </div> </div></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Sign in</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">If prompted, <a class="xref" title="Some users may be prompted to complete additional verification steps when they sign in to access their GoTo account. Once you have verified your username/password and signed in, you can manage trusted devices for your account, which will no longer require this verification process." href="https://support.goto.com/training/help/how-do-i-verify-my-login">verify your login</a>.</span> <div class="info"> <div class="note"> <span><strong><span class="imgText">Note:</span></strong> If you receive an error, you may be configured to use single sign-on. Try selecting <b>My Company ID</b> and entering your email address there.</span> </div> </div></li> </ol> </div> </div> <div class="topic task nested1" id="task_fsc_d2y_vcc"> <h2 class="title title topictitle2" id="task_fsc_d2y_vcc">Sign in with a passkey</h2> <div class="body taskbody"> <p class="shortdesc">Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using methods like your device lock (fingerprint, PIN, face scan), security key, or browser profile.</p> <div class="section context" id="context_r4m_22y_vcc"> <div class="sectionbox"> Make sure you have <a class="xref" title="For many accounts, you can choose to sign in with a passkey instead of an email and password. You can view and delete these passkeys at any time in your account settings." href="https://support.goto.com/training/help/create-and-manage-passkeys-for-sign-in">created a passkey</a> first. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account. </div> </div> <ol class="steps" id="steps_jgg_22y_vcc"> <li class="step stepexpand"><span class="ph cmd">Go to <a class="xref" href="https://myaccount.logmeininc.com/">https://myaccount.logmeininc.com</a>.</span></li> <li class="step stepexpand"><span class="ph cmd">Select <b>Sign in with a passkey</b>.</span></li> <li class="step stepexpand"><span class="ph cmd">Make sure the right passkey is selected if available and then select <b>Continue</b>. If you need to use a different one, select <b>Use a different passkey</b> instead, select the desired entry, and then select <b>Continue</b>.</span> <div class="info"> <div class="note remember" id="note_gy2_52y_vcc"> <span><strong><span class="imgText">Remember:</span></strong> A passkey is needed for every device, browser, or app you use so <a class="xref" title="For many accounts, you can choose to sign in with a passkey instead of an email and password. You can view and delete these passkeys at any time in your account settings." href="https://support.goto.com/training/help/create-and-manage-passkeys-for-sign-in">create additional keys</a> as needed.</span> </div> </div></li> </ol> </div> </div> <div class="topic task nested1" id="Company"> <h2 class="title title topictitle2" id="Company">Sign in using single sign-on</h2> <div class="body taskbody"> <div class="section context" id="context_a4g_wds_13b"> <div class="sectionbox"> For some organizers who are part of large companies, their IT Admin may have enabled and/or enforced <a class="xref" title="Set up a SAML-based single sign-on (SSO) option for your global GoTo account to provide a simplified sign-in experience for your users." href="https://support.goto.com/training/help/set-up-enterprise-sign-in-single-sign-on">Enterprise Sign-In (single sign-on)</a>. This means they use the same username/password to log in to <span class="ph"><span class="ph">GoTo Training</span></span> as they do to log in to other work systems (like their email or work-issued computer). </div> </div> <ol class="steps" id="steps_imw_yds_13b"> <li class="step stepexpand"><span class="ph cmd">From <a class="xref" href="https://myaccount.logmeininc.com/">https://myaccount.logmeininc.com</a>, enter the email address and password used for your account. If you are not automatically redirected, you can select <b>My Company ID</b>, then enter your company email address and select <b>Continue</b>.</span><p class="stepresult"><i><b>Result</b>: You will be redirected to your company's sign-in page, where you can proceed to log in with your company credentials. If you receive an error, you might not be configured to use single sign-on. Try selecting <b>I have my own email address</b> to return to the <a class="xref" href="https://global.gototraining.com">default Sign In page</a>, then try again.</i></p></li> <li class="step stepexpand"><span class="ph cmd">Interested in enforcing single sign-on as your users' only login method for accessing their product account? For more information, select <b>Contact Support</b> to get in touch with our Customer Care team.</span></li> </ol> </div> </div> <div class="topic task nested1" id="Social"> <h2 class="title title topictitle2" id="Social">Sign in with social media</h2> <div class="body taskbody"> <div class="section context" id="context_yxt_rds_13b"> <div class="sectionbox"> You can choose to sign in using one of your existing social media accounts at any time, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your <span class="ph">GoTo</span> product with no additional log in. </div> </div> <ol class="steps" id="steps_obm_rds_13b"> <li class="step stepexpand"><span class="ph cmd">From <a class="xref" href="https://myaccount.logmeininc.com/">https://myaccount.logmeininc.com</a>, select the Facebook, Google, LinkedIn, or Microsoft logo.</span></li> <li class="step stepexpand"><span class="ph cmd">Follow the on-screen instructions for linking your accounts together.</span><p class="stepresult"><i><b>Result</b>: You will be sent to the social sign-in provider to view the terms. If you have logged into a product as an attendee using your email, and trial or purchase a <span class="ph">GoTo</span> product with the same email address, you will be requested to login again with your email to proceed.</i></p></li> <li class="step stepexpand"><span class="ph cmd">For future logins to your <span class="ph"><span class="ph">GoTo Training</span></span> account, <i>if you are already logged into the provider</i>, you can launch <span class="ph"><span class="ph">GoTo Training</span></span> with no further login. If you are not logged into your provider, you step through that provider’s login.</span></li> </ol> </div> </div> <div class="topic task nested1" id="task_olq_cds_13b"> <h2 class="title title topictitle2" id="task_olq_cds_13b">Sign in to the admin center</h2> <div class="body taskbody"> <div class="section context" id="context_vgl_dds_13b"> <div class="sectionbox"> If you are an account admin, you can sign in to the Admin Center at <a class="xref" href="https://admin.logmeininc.com/">https://admin.logmeininc.com</a> to manage your users and account settings. You can then use the same steps to log in as those laid out for organizers above (a <a class="xref" href="#task_e14_f2s_13b">regular account</a>, <a class="xref" href="#Company">Company ID</a>, or <a class="xref" href="#Social">social media account</a>). <div class="note"> <span><strong><span class="imgText">Note:</span></strong> If you also have an organizer account, you can access the Admin Center from the toolbar while signed in. <a class="xref" title="Admins can use the GoTo Admin Center (classic) to manage users and settings for their entire account. Depending on the size of the account, admins may choose to manage users and provision manually or automatically (as noted below)." href="https://support.goto.com/training/help/using-the-logmein-admin-center">Learn more</a>.</span> </div> </div> </div> </div> </div> <div class="topic task nested1" id="task_rqj_zcs_13b"> <h2 class="title title topictitle2" id="task_rqj_zcs_13b">Troubleshooting</h2> <div class="body taskbody"> <div class="section context" id="context_f1r_zcs_13b"> <div class="sectionbox"> If you're having trouble logging in to your account, it could be due to one or more of the following: <ul> <li>The wrong type of ID. Select the <b>My Company ID</b> or <b>I have my own email address</b> link, then try logging in again.</li> <li>Incorrect password, try <a class="xref" href="https://authentication.logmeininc.com/pwdrecovery/">resetting it</a> using your email address. If you don't get the email, see <a class="xref" title="Possible reasons why you cannot locate the email to reset your GoTo Training account password and what to do next." href="https://support.goto.com/training/help/why-didnt-i-get-my-reset-password-email-for-my-account">Why didn't I get my "Reset Password" email?</a></li> <li>You might not have an organizer account at all.</li> <li>If you still can't log in, select <b>Contact Support</b>.</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="clears"></div> </div> </div> </div> </div> <div id="js-article-feedback" class="care-article__feedback"></div> </div> </article> <aside class="care-three-column__right-column-wrapper"> <div id="js-care-three-column-right-column" class="care-three-column__right-column"> <div class="care-article__print-button-wrapper"> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> 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