Alexa Support

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What should I do?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200137339-How-do-I-upgrade-my-subscription-">How do I upgrade my subscription?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200063419-How-do-I-cancel-my-subscription-">How do I cancel my subscription?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200023459-Accounts-Subscriptions" class="see-all-articles"> See all 14 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200100794-Crawlers">Crawlers</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450254-Why-is-Alexa-crawling-my-site-">Why is Alexa crawling my site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450194-Alexa-s-Web-and-Site-Audit-Crawlers">Alexa's Web and Site Audit Crawlers</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462340-Certification-Crawler-Information">Certification Crawler Information</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384195-How-do-Alexa-s-crawlers-identify-themselves-">How do Alexa’s crawlers identify themselves?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200036809-Other-Information">Other Information</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/204150740-How-do-I-contact-Alexa-">How do I contact Alexa?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/201231590-What-is-the-difference-between-estimated-metrics-and-Certified-metrics-">What is the difference between estimated metrics and Certified metrics?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/201514680-Can-I-display-my-Alexa-rank-on-my-site-">Can I display my Alexa rank on my site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461880-What-are-the-most-recent-updates-to-Alexa-">What are the most recent updates to Alexa?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200080859-What-exactly-is-the-Alexa-Traffic-Panel-">What exactly is the Alexa Traffic Panel?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450204-Can-I-include-Alexa-data-in-my-report-book-presentation-article-etc-">Can I include Alexa data in my report/book/presentation/article/etc.?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200036809-Other-Information" class="see-all-articles"> See all 8 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200128035-Privacy">Privacy</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200685410-Opting-Out-of-Alexa-Direct-Measurement">Opting Out of Alexa Direct Measurement</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200646994-Opting-out-of-Marketing-Emails">Opting out of Marketing Emails</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200646624-Opting-Out-of-Alexa-Direct-Measurement-Mac-OS-X">Opting Out of Alexa Direct Measurement - Mac OS X</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200197989-Opting-Out-of-Alexa-Direct-Measurement-Windows-7">Opting Out of Alexa Direct Measurement - Windows 7</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200646604-Opting-Out-of-Alexa-Direct-Measurement-Windows-Vista">Opting Out of Alexa Direct Measurement - Windows Vista</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200646614-Opting-Out-of-Alexa-Direct-Measurement-Windows-XP">Opting Out of Alexa Direct Measurement - Windows XP</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200128035-Privacy" class="see-all-articles"> See all 7 articles </a> </section> </section> <section class="category"> <h2> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/categories/200022015-Alexa-Toolbar">Alexa Toolbar</a> </h2> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077180-Alexa-Toolbar">Alexa Toolbar</a> </h3> <ul class="article-list"> <li class="article-promoted"> <span data-title="Promoted article">★</span> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/201802710-Alexa-Toolbar-Firefox-36-functionality-is-limited">Alexa Toolbar - Firefox 36 functionality is limited</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462060-What-browsers-does-Alexa-have-toolbars-or-add-ons-for-">What browsers does Alexa have toolbars or add-ons for?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450094-How-do-I-disable-hide-the-Alexa-toolbar-">How do I disable/hide the Alexa toolbar?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462100-Unlocking-your-Alexa-Toolbar">Unlocking your Alexa Toolbar</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450154-I-tried-to-install-Sparky-but-nothing-happened-What-now-">I tried to install Sparky but nothing happened. What now?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450144-Why-does-my-anti-spyware-program-say-Alexa-is-a-Trojan-">Why does my anti-spyware program say Alexa is a Trojan?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077180-Alexa-Toolbar" class="see-all-articles"> See all 16 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200072934-Toolbar-Creator">Toolbar Creator</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/203271020-The-Toolbar-Creator-has-been-retired-October-2014">The Toolbar Creator has been retired - October 2014</a> </li> </ul> </section> </section> <section class="category"> <h2> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/categories/200023200-Competitive-Intelligence-Tools">Competitive Intelligence Tools</a> </h2> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077030-Site-Overview">Site Overview</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/204210994-Does-Alexa-offer-unique-visitor-numbers-">Does Alexa offer unique visitor numbers?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200439344-How-are-Related-Links-determined-">How are Related Links determined?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200353935-How-does-Alexa-get-Contact-Info-for-sites-">How does Alexa get Contact Info for sites?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461930-Subdomains-Where-do-visitors-go">Subdomains — Where do visitors go</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461950-How-do-I-read-the-Audience-Demographics-data-">How do I read the Audience Demographics data?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/203708074-Can-I-get-the-numbers-or-percentages-behind-the-demographics-data-">Can I get the numbers or percentages behind the demographics data?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077030-Site-Overview" class="see-all-articles"> See all 7 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077040-Site-Comparisons">Site Comparisons</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450174-What-can-I-do-with-Site-Comparisons-">What can I do with Site Comparisons?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450184-How-do-I-get-access-to-Site-Comparisons-">How do I get access to Site Comparisons?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/202525614-Can-I-download-export-the-data-and-graphs-in-my-comparisons-">Can I download/export the data and graphs in my comparisons?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384075-How-can-I-see-a-site-s-traffic-history-">How can I see a site's traffic history?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063274-Top-Sites">Top Sites</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449834-Does-Alexa-have-a-list-of-its-top-ranked-websites-">Does Alexa have a list of its top-ranked websites?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449644-How-are-Top-Sites-by-Country-determined-">How are Top Sites by Country determined?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449844-Where-do-Alexa-s-Top-Sites-by-Category-come-from-">Where do Alexa’s Top Sites by Category come from?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449824-How-can-I-add-my-site-to-Alexa-s-Top-Sites-by-Category-">How can I add my site to Alexa’s Top Sites by Category?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449854-How-do-I-change-my-listing-in-Alexa-s-Top-Sites-by-Category-directory-">How do I change my listing in Alexa’s Top Sites by Category directory?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461970-Is-Popularity-in-the-Top-Sites-by-Category-directory-based-on-Traffic-Rank-">Is Popularity in the Top Sites by Category directory based on Traffic Rank?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063274-Top-Sites" class="see-all-articles"> See all 8 articles </a> </section> </section> <section class="category"> <h2> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/categories/200022874-On-Site-Intelligence-Tools">On-Site Intelligence Tools</a> </h2> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200059000-Alexa-Audits">Alexa Audits</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200397370-What-are-Alexa-Audits-">What are Alexa Audits?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384224-How-do-Alexa-audits-work-">How do Alexa audits work?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462350-Do-you-have-a-sample-of-the-Site-Audit-report-that-I-can-take-a-look-at-">Do you have a sample of the Site Audit report that I can take a look at?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384405-Where-are-my-audits-">Where are my audits?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384395-Can-I-download-a-PDF-of-the-full-report-">Can I download a PDF of the full report?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/204142480-Why-did-my-site-s-audit-grades-change-">Why did my site's audit grades change?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200059000-Alexa-Audits" class="see-all-articles"> See all 7 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063374-Certified-Site-Metrics">Certified Site Metrics</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450354-How-do-I-get-my-site-s-metrics-Certified-">How do I get my site’s metrics Certified?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384235-What-do-Certified-Site-Metrics-give-me-">What do Certified Site Metrics give me?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450404-What-site-metrics-are-available-with-the-Certified-Site-Metrics-feature-">What site metrics are available with the Certified Site Metrics feature?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450344-What-is-the-Alexa-Pro-Uptime-Monitor-">What is the Alexa Pro Uptime Monitor?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462270-How-do-I-add-the-Certify-Code-to-my-WordPress-site-">How do I add the Certify Code to my WordPress site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462280-How-do-I-add-the-Certify-Code-to-my-vBulletin-site-">How do I add the Certify Code to my vBulletin site?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063374-Certified-Site-Metrics" class="see-all-articles"> See all 22 articles </a> </section> </section> <section class="category"> <h2> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/categories/200023250-Your-Site">Your Site</a> </h2> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077160-Site-Details">Site Details</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200058909-How-can-I-change-or-remove-my-site-s-contact-information-">How can I change or remove my site's contact information?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200375844-Why-is-another-site-appearing-instead-of-my-site-on-the-Site-Overview-page-">Why is another site appearing instead of my site on the Site Overview page?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449774-Why-does-Alexa-say-my-visitors-come-from-country-X-">Why does Alexa say my visitors come from country X?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/204211034-Why-are-you-showing-estimated-unique-visitors-from-country-X-for-my-site-">Why are you showing estimated unique visitors from country X for my site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200072069-Can-I-remove-my-site-from-Alexa-">Can I remove my site from Alexa?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449584-Can-you-update-my-site-s-Online-Since-information-">Can you update my site’s Online Since information?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077160-Site-Details" class="see-all-articles"> See all 8 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200072815-Ranks">Ranks</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449744-How-are-Alexa-s-traffic-rankings-determined-">How are Alexa’s traffic rankings determined?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461890-How-can-my-rank-get-worse-when-my-site-traffic-is-getting-better-">How can my rank get worse when my site traffic is getting better?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449614-What-s-going-on-with-my-Alexa-Rank-">What’s going on with my Alexa Rank?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/203355660-Did-something-change-about-the-way-Alexa-ranks-sites-">Did something change about the way Alexa ranks sites?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200080869-Why-is-my-site-s-Alexa-Traffic-Rank-No-data-or-No-rank-">Why is my site’s Alexa Traffic Rank “No data” or “No rank”?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449624-Why-doesn-t-my-site-have-a-Country-Traffic-Rank-">Why doesn’t my site have a Country Traffic Rank?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200072815-Ranks" class="see-all-articles"> See all 9 articles </a> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200077170-Sites-Linking-In">Sites Linking In</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200444340-Sites-Linking-In-but-I-have-more-than-that-">Sites Linking In – but I have more than that!</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200449604-How-do-I-view-all-of-the-Sites-Linking-In-for-a-site-">How do I view all of the Sites Linking In for a site?</a> </li> </ul> </section> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063334-Claim-Your-Site">Claim Your Site</a> </h3> <ul class="article-list"> <li class="article-promoted"> <span data-title="Promoted article">★</span> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462210-How-do-I-claim-my-site-">How do I claim my site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200461900-I-claimed-my-site-Why-didn-t-my-rank-change-">I claimed my site. Why didn’t my rank change?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450274-How-do-I-claim-my-Google-Sites-hosted-site-">How do I claim my “Google Sites” hosted site?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384205-How-do-I-claim-a-site-hosted-on-Ning-">How do I claim a site hosted on Ning?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200384215-How-do-I-check-the-source-of-my-home-page-">How do I check the source of my home page?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462220-How-do-I-claim-my-Blogger-blogspot-com-site-">How do I claim my Blogger/blogspot.com site?</a> </li> </ul> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200063334-Claim-Your-Site" class="see-all-articles"> See all 7 articles </a> </section> </section> <section class="category"> <h2> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/categories/200023230-Publisher-and-Developer-Tools">Publisher and Developer Tools</a> </h2> <section class="section"> <h3> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/sections/200036779-API">API</a> </h3> <ul class="article-list"> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450214-Is-Alexa-s-data-available-via-an-API-">Is Alexa’s data available via an API?</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200450234-Can-I-see-more-historical-data-than-what-s-shown-on-the-Alexa-website-">Can I see more historical data than what’s shown on the Alexa website?</a> </li> </ul> </section> </section> </div> </div>  <section class="promoted-articles"> <h3>Promoted articles</h3> <ul> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/201802710-Alexa-Toolbar-Firefox-36-functionality-is-limited">Alexa Toolbar - Firefox 36 functionality is limited</a> </li> <li> <a href="/web/20150326122601/https://support.alexa.com/hc/en-us/articles/200462210-How-do-I-claim-my-site-">How do I claim my site?</a> </li> </ul> </section> </section> </main> <footer class="footer"> <div class="footer-inner">  </div> </footer>  <script src="/web/20150326122601js_/https://support.alexa.com/hc/locales-0eea4ae72acf8713e249efa7297eea407d6ac6e7.js?locale=en-us" type="text/javascript"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! 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