LiveHelpNow Reviews: Pricing & Software Features 2024

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product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/livehelpnow/">LIVEHELPNOW ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is LiveHelpNow?</a></li> <li><a href="#benefits">LiveHelpNow benefits</a></li> <li><a href="#features">Overview of LiveHelpNow features</a></li> <li><a href="#pricing">LiveHelpNow pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of LiveHelpNow" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2015/04/livehelp-300x155.png 300w, https://s.financesonline.com/uploads/2015/04/livehelp-232x120.png 232w, https://s.financesonline.com/uploads/2015/04/livehelp-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/livehelp-281x145.png 281w, https://s.financesonline.com/uploads/2015/04/livehelp.png 500w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="13287"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is LiveHelpNow?</h3> </div> <p><span style="font-weight: 400;">LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.</span></p> <p><span style="font-weight: 400;">The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.</span></p> <p><span style="font-weight: 400;">LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.</span></p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of LiveHelpNow Benefits</h3> </div> <p><span style="font-weight: 400;">LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:</span></p> <p><b>Live Chat System</b></p> <p><span style="font-weight: 400;">It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.</span></p> <p><b>Email Ticketing</b></p> <p><span style="font-weight: 400;">It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.</span></p> <p><b>FAQ Self Service</b></p> <p><span style="font-weight: 400;">Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.</span></p> <p><b>Enterprise Reporting</b></p> <p><span style="font-weight: 400;">Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.</span></p> <p><b>Auto-tagging of Inquiries</b></p> <p><span style="font-weight: 400;">The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.</span></p> <p><b>Sentiment Analysis</b></p> <p><span style="font-weight: 400;">Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.</span></p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of LiveHelpNow Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Capture call back requests</li> <li>Create customizable surveys</li> <li>Create promotional ads</li> <li>Custom information feed</li> <li>Export chat history and all other reports</li> <li>Exportable ticket transcripts</li> <li>Full email and ticket management</li> <li>Hot leads and customer lists</li> <li>Instant language translation</li> <li>Knowledge base publication</li> <li>Monitor agent performance</li> <li>Real-time visitor monitoring</li> <li>Record call logs</li> <li>Reporting and analytics</li> <li>Self-service web portal</li> <li>Social insights</li> <li>Ticket status updates</li> <li>Training documentation and best practices</li> <li>Visitor action triggers</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>LiveHelpNow Position In Our Categories</h3> </div> <p> Since businesses have unique business-related requirements, it is only prudent they abstain from adopting a one-size-fits-all, “perfect” business application. Having said that, it would be hard to discover such application even among sought-after software products. The better thing to do should be to shortlist the various main aspects that require careful thought like major features, budget, skill capability of staff, company size, etc. After which, you must double down on the product research comprehensively. Read these LiveHelpNow reviews and check out the other solutions in your shortlist in detail. Such well-rounded research guarantee you circumvent ill-fitting software solutions and buy the one that includes all the features your business requires in growing the business. </p> <p><strong>Position of LiveHelpNow in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>500</span> </div> <p>LiveHelpNow is one of the <strong>top 500</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>100</span> </div> <p>LiveHelpNow is one of the <strong>100</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>There are trendy and widely used solutions in each software group. But are they essentially the best fit for your organization’s special requirements? A trendy software solution may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few LiveHelpNow Help Desk Software reviews and consider the aspects that you wish to have in the software such as the price, main features, available integrations etc. Then, shortlist a few systems that fit your requirements. Try out the free trials of these platforms, read online reviews, get explanations from the seller, and do your investigation thoroughly. This exhaustive homework is sure to assist you choose the best software solution for your company’s special needs.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does LiveHelpNow Cost?</h3> </div> <p><strong>LiveHelpNow Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Live Chat</span> <p>$21 per agent/month</p> </div> <div class="review-page__table__row"> <span>Email-Ticket Management</span> <p>$21 per agent/month</p> </div> <div class="review-page__table__row"> <span>Knowledge Base</span> <p>$21.00 per agent/month</p> </div> <div class="review-page__table__row"> <span>Call Management</span> <p>$9.00 per agent/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are LiveHelpNow pricing details?</h3> </div> <p><strong>LiveHelpNow Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Live Chat</p> <p>$21 per agent/month</p> </div> <div> <p>Email-Ticket Management</p> <p>$21 per agent/month</p> </div> <div> <p>Knowledge Base</p> <p>$21.00 per agent/month</p> </div> <div> <p>Call Management</p> <p>$9.00 per agent/month</p> </div> </div> <p>Here are the prices of LiveHelpNow’s products:</p> <p><strong>Monthly Plan:</strong></p> <ul> <li>Live Chat: $ 21 per agent</li> <li>Email-Ticket Management: $ 21 per agent</li> <li>Knowledge Base: $ 21.00 per agent</li> <li>Call Management: $ 9.00 per agent</li> </ul> <p>They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.</p> <p>Big teams are offered with an enterprise plan for an additional $15 per agent for each month.</p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 0 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 0 </span> </div> </div> <p> <p>We realize that when you make a decision to get a Help Desk Software it’s crucial not only to find out how experts score it in their reviews, but also to discover whether the actual users and enterprises that bought these solutions are actually content with the product. Because of that need we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that aggregates customer reviews, comments and LiveHelpNow reviews across a vast array of social media sites. The information is then presented in a simple to understand way showing how many clients had positive and negative experience with LiveHelpNow. With that information at your disposal you will be equipped to make an informed buying choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="LiveHelpNow - The future is personal!" width="640" height="360" data-src="https://www.youtube.com/embed/zM1qqBPY7x4?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>Open API</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for LiveHelpNow?</h3> </div> <p>Out of the box, LiveHelpNow integrates with the following applications:</p> <ul> <li>Google Analytics and Adwords</li> <li>Join.me Cobrowsing</li> <li>SalesForce CRM</li> <li>Twitter</li> <li>Webhooks</li> <li>MailChimp</li> <li>HubSpot</li> </ul> <p>To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.</p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="first-review"> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/note.svg" alt="Note" class="first-review__note" width="160" height="160" > <p>LiveHelpNow<br> is waiting for<br> your first review.</p> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/share-arrow.svg" alt="Arrow" class="first-review__arrow"> </div> <div class="user-reviews__write no-margin margin-bottom"> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="more-reviews"> <p>More reviews from 0 actual users:</p> <div class="clearfix"></div> </div> <div id="sortable-reviews"> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=13287">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="13287"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular LiveHelpNow Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w" /></div> <a href="/p/vision-helpdesk/" title="Vision Helpdesk" >Vision Helpdesk Pricing & Software Features 2025</a> </div> <div class="products-table__right">9.2</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2lzc3VldHJhay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Issuetrak" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/08/IssueTrak-Thumbnail-1-93x48.png 93w, https://s.financesonline.com/uploads/2024/08/IssueTrak-Thumbnail-1.png 186w" /></div> <a href="/p/issuetrak/" title="Issuetrak" >Issuetrak Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL29uZWRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="OneDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/OneDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/OneDesk-logo2.png 186w" /></div> <a href="/p/onedesk/" title="OneDesk" >OneDesk Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.2</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nhc2VuZ28v"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Casengo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Casengo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Casengo-logo2.png 186w" /></div> <a href="/p/casengo/" title="Casengo" >Casengo Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NlbGxzeS1oZWxwZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sellsy Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/sellsy_logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/sellsy_logo2.png 186w" /></div> <a href="/p/sellsy-helpdesk/" title="Sellsy Helpdesk" >Sellsy Helpdesk Pricing & Software Features 2025</a> </div> <div class="products-table__right">7.3</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To LiveHelpNow By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dvd2Rlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wowdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2.png 186w" /></div> <a href="/p/wowdesk/" title="Wowdesk" >Learn more about 2025 pricing plans for Wowdesk</a> </div> <div class="products-table__right">$6</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHByYWNlLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Helprace" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Helprace-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Helprace-logo2.png 186w" /></div> <a href="/p/helprace/" title="Helprace" >Learn more about 2025 pricing plans for Helprace</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmUyc3VwcG9ydC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="Live2Support" data-src="https://financesonline.com/uploads/2015/04/Live2Support-Screenshor2.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/live2support/" title="Live2Support" >Learn more about 2025 pricing plans for Live2Support</a> </div> <div class="products-table__right">$9.99</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hpdmVyLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hiver" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Hiver-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Hiver-logo2.png 186w" /></div> <a href="/p/hiver/" title="Hiver" >Learn more about 2025 pricing plans for Hiver</a> </div> <div class="products-table__right">$12</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dpeC1hbnN3ZXJzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wix Answers" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2.png 186w" /></div> <a href="/p/wix-answers/" title="Wix Answers" >Learn more about 2025 pricing plans for Wix Answers</a> </div> <div class="products-table__right">$24</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Help Desk Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHAtc2NvdXQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Help Scout" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Help-Scout-logo22-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Help-Scout-logo22.png 186w" /></div> <a href="/p/help-scout/" title="Help Scout reviews" >What do users think about Help Scout</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.9</div> <div class="col col--50">98%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F6dXJlZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AzureDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/02/adl-93x48.png 93w, https://s.financesonline.com/uploads/2017/02/adl.png 120w" /></div> <a href="/p/azuredesk/" title="AzureDesk reviews" >What do users think about AzureDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hpdmVyLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Hiver" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Hiver-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Hiver-logo2.png 186w" /></div> <a href="/p/hiver/" title="Hiver reviews" >What do users think about Hiver</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.8</div> <div class="col col--50">96%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nhc2VuZ28v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Casengo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Casengo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Casengo-logo2.png 186w" /></div> <a href="/p/casengo/" title="Casengo reviews" >What do users think about Casengo</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dvd2Rlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wowdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Wowdesk-logo2.png 186w" /></div> <a href="/p/wowdesk/" title="Wowdesk reviews" >What do users think about Wowdesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">95%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>LiveHelpNow Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vbGl2ZWhlbHBub3ctdnMtcmVkZXNr""> <div 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sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Deskun-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Deskun-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/livehelpnow-vs-deskun" title="Comparison of LiveHelpNow vs. Deskun" class="set-width" >Compare LiveHelpNow vs Deskun 2025</a> </div></div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2025-01-01T03:25:40+00:00" title="2025-01-01 03:25:40">2025-01-01</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Help Desk Software of 2025 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-helpdesk/" title="zendesk-helpdesk" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk/" title="freshdesk" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-helpdesk-vs-freshdesk-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/livehelpnow/", "name": "LiveHelpNow", "image": "https://financesonline.com/uploads/2019/08/LiveHelpNow-logo1-220x90.png", "featureList": "Capture call back requests,\nCreate customizable surveys,\nCreate promotional ads,\nCustom information feed,\nExport chat history and all other reports,\nExportable ticket transcripts,\nFull email and ticket management,\nHot leads and customer lists,\nInstant language translation,\nKnowledge base publication,\nMonitor agent performance,\nReal-time visitor monitoring,\nRecord call logs,\nReporting and analytics,\nSelf-service web portal,\nSocial insights,\nTicket status updates,\nTraining documentation and best practices,\nVisitor action triggers.", "operatingSystem": "Windows, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2015/04/livehelp-300x155.png", "offers": { "@type": "Offer", "price": "21", "priceCurrency": "USD" } }, "description": "LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow\u2019s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.\nThe live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.\nLiveHelpNow\u2019s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer\u2019s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app\u2019s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "7.3", "applicationCategory": "Help Desk Software" }, "headline": "LiveHelpNow review", "awards": [], "dateModified": "2025-01-01T03:25:40+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Jenny Chang", "url": "https://financesonline.com/author/jenny/" } }</script>  <div id="fot-social" class="fot-social" data-id="13287" data-type="post" data-url="https://reviews.financesonline.com/p/livehelpnow/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/livehelpnow/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/livehelpnow/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/livehelpnow/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":13287,"main_term_slug":"help-desk-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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LiveHelpNow Reviews: Pricing & Software Features 2024 - Financesonline.com