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Twitter Ads - Help

<!doctype html> <html lang="en" prefix="og: http://ogp.me/ns#"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://ads.twitter.com/en/help","20220316013812","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1647394692"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta charset="utf-8"/> <meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1, user-scalable=0"/> <title>Twitter Ads - Help</title> <meta name="description"/> <link rel="canonical" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/en/help"/> <meta property="og:url" content="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/en/help"/> <meta property="og:type" content="article"/> <meta property="og:title" content="Twitter Ads - Help"/> <meta name="twitter:card" content="summary"/> <link rel="alternate" hreflang="de" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/de/help"/> <link rel="alternate" hreflang="en" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/en/help"/> <link rel="alternate" hreflang="es" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/es/help"/> <link rel="alternate" hreflang="fr" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/fr/help"/> <link rel="alternate" hreflang="ja" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/ja/help"/> <link rel="alternate" hreflang="pt" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/pt/help"/> <link rel="alternate" hreflang="id" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/id/help"/> <link rel="alternate" hreflang="ar" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/ar/help"/> <link rel="alternate" hreflang="zh-cn" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/zh-cn/help"/> <link rel="alternate" hreflang="zh-tw" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/content/ads-twitter/zh-tw/help"/> <meta name="twitter:widgets:new-embed-design" content="on"/> <meta name="twitter:widgets:csp" content="on"/> <link href="https://web.archive.org/web/20220316013812im_/https://abs.twimg.com/favicons/favicon.ico" rel="shortcut icon" type="image/x-icon"/> <script type="application/json" id="analytics-settings">{&quot;google&quot;:{&quot;accounts&quot;:[],&quot;options&quot;:{&quot;displayAdvertisingFeatures&quot;:false}},&quot;scribe&quot;:{&quot;scribeSectionWithImpression&quot;:false},&quot;trackingPixel&quot;:{},&quot;bing&quot;:{}}</script> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/clientlibs/dtm/ads-twitter/c411b4930511/91964ef7aa20/launch-16595c1e7fe9.min.js.twhash.s.f.f4174d5526f97d3ebf29813cd69029e9.js" async></script> <link rel="stylesheet" href="/web/20220316013812cs_/https://ads.twitter.com/etc/designs/ads-twitter/public/css/main.css" media="all"/> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/common.js.twhash.s.f.49c1f87be9a0aaa852ba1557a6e30660.js"></script> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/critical.js.twhash.s.f.1e6dd11c351b1072a6d0d7a400deebb5.js"></script> </head> <body class="theme--blue page home-page " data-analytics-page="ads" data-analytics-section="help" data-analytics-element="page"> <div class="ahf-head" id="ahf-head"></div> <div class="ac01-navbar"><div class="ac01-navbar__item"> <a class="ac01-navbar__brand" href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/"> <span class="ac01-navbar__brand-logo"> <img class="fill-color--neutral-white" src="/web/20220316013812im_/https://ads.twitter.com/etc/designs/ads-twitter/public/img/Twitter_Logo_White.svg"/> </span> <span class="ac01-navbar__brand-name">Ads</span> </a> <ul class="ac01-navbar__menuhelp"> <li class="ac01-navbar__menuhelp-item"> <a href="https://web.archive.org/web/20220316013812/https://ads.twitter.com/help">Help?</a> </li> <li class="ac01-navbar__menuhelp-item"> <a href="" class="ac01-navbar__btn"> <span class="ac01-navbar__profilename"></span> <img src="/web/20220316013812im_/https://ads.twitter.com/en/help" class="ac01-navbar__avatar-img" title=""/> <span class="ac01-navbar__dropdown-icon"></span> </a> <ul class="ac01-navbar__dropdown"> <li class="ac01-navbar__dropdown-item"> <a href="">See my profile</a> </li> </ul> </li> </ul> </div> </div> <div class="ahf-main show"> <div class="f09-rich-text-editor text"> </div> <div class="ac03-page-title"><div class="ac03-page-title__content"> <div class="ac03-page-title__container"> <h1 class="type--bold-24"></h1> <p class="type--roman-14 color--neutral-dark-gray"></p> </div> </div> </div> <div class="ahf-column-container"> <div class="ahf-left-column ahf-left-column__height"> <div class="ac11-account-selector"> <div class="ac11" style="--ac11-tooltip-string: 'This account has full access to our Direct Ads Support team.';"> <div class="ac11__welcome"> <h2 class="ac11__title">Welcome, $fullname!</h2> <p class="ac11__headline type--roman-14 color--neutral-dark-gray">Please select which advertising account you want to work with.</p> </div> <ul class="ac11__accounts-list"> </ul> </div> </div> <div class="ac12-category-selector"><div class="ac12"> <h2 class="ac12__title ">What kind of issue are you having?</h2> <p class="ac12__headline type--roman-14 color--neutral-dark-gray">This helps us get you the right answer more quickly.</p> <ul class="ac12__category-list"> </ul> </div> </div> <div class="ac13-issue-type-selector"><div class="ac13"> <div class="ac13__intro js-alert"> <h2 class="ac13__title" data-default-text="Anything more specific?" data-alternative-text="Select the country (or region) you are targeting">Anything more specific?</h2> <p class="ac13__headline type--roman-14 color--neutral-dark-gray">Select to see instant answers and required info below.</p> </div> <ul class="ac13__issue-type-list"> </ul> </div> </div> <div class="ac14-region-selector"><div class="ac14"> <h2 class="ac14__title ">Select the field that matches your category:</h2> <ul class="ac14__region-list"> </ul> </div> </div> </div> <div class="ahf-right-column bg-color--neutral-extra-extra-light-gray"> <div class="ac07-related-articles ac07-related-articles__left"><div class="ac07-related-articles__account ac07-related-articles__account--regular"> <h2 class="ac07-related-articles__title">Helpful Articles</h2> <p class="ac07-related-articles__headline type--bold-14 color--neutral-dark-gray">Get Started on Ads Manager</p> <div> <p>Learn the fundamentals of Twitter鈥檚 Ads Manager with our coursework on <a href="https://web.archive.org/web/20220316013812/https://www.twitterflightschool.com/sl/0288698f" target="_blank">Twitter Flight School</a>.</p> </div> <div class="ac07-related-articles__separator"> <span class="ac07-related-articles__line bg-color--neutral-dark-gray"></span> </div> <div class="ac07-related-articles__container" data-message-no-results="No related articles to display"> <div class="ac07-related-articles__loader-content"><span class="ac07-related-articles__loader"></span></div> </div> <div class="ac07-related-articles__content ac07-related-articles__hidden"> <a class="ac07-related-articles__anchor" target="_blank" rel="noopener"> <div class="ac07-related-articles__item"> <h2 class="ac07-related-articles__item-name type--bold-14"></h2> <p class="ac07-related-articles__item-description type--roman-12 color--neutral-dark-gray"></p> <span class="ac07-related-articles__line bg-color--neutral-dark-gray"></span> </div> </a> </div> </div> <div class="ac07-related-articles__account ac07-related-articles__account--premium is-hidden"> <div class="ac07__premium-title"><span class="ac07__premium-icon"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path d="M23.643 4.937c-.835.37-1.732.62-2.675.733a4.67 4.67 0 0 0 2.048-2.578 9.3 9.3 0 0 1-2.958 1.13 4.66 4.66 0 0 0-7.938 4.25 13.229 13.229 0 0 1-9.602-4.868c-.4.69-.63 1.49-.63 2.342A4.66 4.66 0 0 0 3.96 9.824a4.647 4.647 0 0 1-2.11-.583v.06a4.66 4.66 0 0 0 3.737 4.568 4.692 4.692 0 0 1-2.104.08 4.661 4.661 0 0 0 4.352 3.234 9.348 9.348 0 0 1-5.786 1.995 9.5 9.5 0 0 1-1.112-.065 13.175 13.175 0 0 0 7.14 2.093c8.57 0 13.255-7.098 13.255-13.254 0-.2-.005-.402-.014-.602a9.47 9.47 0 0 0 2.323-2.41z"></path></svg></span> <h2 class="ac07__premium-title-copy ac07-related-articles__title">Direct Ads Support</h2></div> <div class="ac07__premium-content"> <p class="type--roman-14 color--neutral-dark-gray">Welcome to Twitter Direct Ads Support!</p> <p class="type--roman-14 color--neutral-dark-gray">As a valued customer, this ads account has been selected to have access to our highest level of support. This includes:</p> <h3>Direct Support</h3> <p class="type--roman-14 color--neutral-dark-gray">Our expert direct ads support team is here to help you directly with any ad product questions or issues</p> <h3>Product Experts</h3> <p class="type--roman-14 color--neutral-dark-gray">Our team can help with a range of in-depth questions including: Ads Manager Dashboard. Ad Account Issues, Campaign performance and many more!</p> <h3>Fast response time</h3> <p class="type--roman-14 color--neutral-dark-gray">No need to wait, get faster personalized support to your questions on email</p> </div> </div> </div> </div> </div> <div class="ads-form-container js-alert"></div> <p class="form-container__reminder-message form-container__reminder-message-hidden type--bold-12 color--neutral-dark-gray">Please select an issue type above in order to submit a support ticket</p> </div> <div class="ahf-alert ahf-form-success"> <div class="ahf-message"> <p>This form was successfully submitted</p> </div> </div> <div class="ahf-alert ahf-form-not-success"> <div class="ahf-message"> <p>An error occurred during submission</p> </div> </div> <div class="ahf-alert ahf-logged-out"> <div class="ahf-message"> <p>You are logged out. Please log in to Twitter and try again.</p> </div> </div> <div class="ahf-alert ahf-no-success-ad"> <div class="ahf-message"> <p>You do not have access to any advertiser account</p> </div> </div> <div class="ahf-loader"> <span class="loader"></span> </div> <div class="ahf-footer"> <div class="ac05-footer"> <div class="ac05-footer__content"> <div class="ac05-footer__row"> <ul class="ac05-footer__list-items"> <li class="ac05-footer__item">漏 2022 Twitter </li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/">twitter.com</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/about">About us</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://help.twitter.com/en/contact-us">Contact</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://blog.twitter.com/">Blog</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://status.twitterstat.us/">Status</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/logo">Logo &amp; Brand</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://dev.twitter.com/">API</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://business.twitter.com/">Business</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://business.twitter.com/help">Help</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/jobs">Jobs</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/tos">Twitter Terms</a></li> <li class="ac05-footer__item"><span class="ac05-footer__dot">&middot;</span></li> <li class="ac05-footer__item"><a href="https://web.archive.org/web/20220316013812/https://twitter.com/privacy">Privacy</a></li> </ul> </div> <div class="ac05-footer__row"> All program features in Twitter鈥檚 Promoted Products are confidential, including pricing, analytics, metrics, and the user interface. <span class="ac05-footer__dot">&middot;</span> <!-- TO DO - This link possibly needs backend to be generated. The old one comes from '/account/hash number/advertising_terms' --> <a href="https://web.archive.org/web/20220316013812/https://legal.twitter.com/ads-terms.html">Twitter Advertising Terms</a> </div> </div> </div> </div> <!-- <script type="text/javascript" src="/etc/designs/ads-twitter/public/js/common.js" ></script> --> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/page.js.twhash.s.f.5290c739e2554d82f07a877820bd41cb.js"></script> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/app.js.twhash.s.f.eed02d39b67acf5c9c4ed986fd81d6a9.js"></script> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/content.js.twhash.s.f.461fe5e1b0185f9e5fbf58c9feecd9db.js"></script> <script type="text/javascript" src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/public/js/forms.js.twhash.s.f.24a4814707e5ad06fc3d8f8a30126e28.js"></script> <script src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/clientlib-twtr-profile-adapter.min.twhash.s.cl.971ea8e096bfeb6f241d56d4ac4ff1d9.js"></script> <div id="u12" class="u12-data-protection-notice"> <div class="u12-data-protection-notice__item u12-data-protection-notice__item--a"> <div class="js-eu-countries-list" data-eu-countries-list="[AT,BE,BG,CY,CZ,DK,EE,FI,FR,DE,EL,HU,IE,IT,LV,LT,LU,MT,NL,PL,PT,RO,SK,SI,ES,SE,UK,IS,NO,LI,CH]"></div> <div class="u12a-eu-cookie-notice js-eu-cookie-notice" id="u12a" data-cname="eu_cn"> <div class="u12a-eu-cookie-notice__item u12-data-protection-notice__notice"> <div class="u12a-eu-cookie-notice__content"> <div class="u12a-eu-cookie-notice__copy"> <p class="mtc-font twtr-font js-cookie-copy"> By using Twitter鈥檚 services you agree to our <a href="https://web.archive.org/web/20220316013812/https://help.twitter.com/en/rules-and-policies/twitter-cookies" target="_blank">Cookies Use</a>. We use cookies for purposes including analytics, personalisation, and ads. </p> </div> <div class="u12a-eu-cookie-notice__choice"> <ul class="u12a-eu-cookie-notice__choice-list"> <li><button class="u12a-eu-cookie-notice__button is-blue u12a-eu-cookie-notice__button--accept mtc-font twtr-font js-accept">OK</button></li> </ul> </div> </div> </div> </div> </div> </div> <link rel="stylesheet" href="/web/20220316013812cs_/https://ads.twitter.com/etc/designs/common-twitter/clientlib-u12-data-protection-notice.min.twhash.s.cl.e5f41c96ebe26adc278fe501d69fdebf.css" type="text/css"> <script src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/common-twitter/clientlib-promise-polyfill.min.twhash.s.cl.678c3c47bfcf62393184734a7204fcdf.js"></script> <script src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/common-twitter/clientlib-twtr-profile-adapter.min.twhash.s.cl.2f6a2e41ae41c33aba9f8a7dcf876eb6.js"></script> <script src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/common-twitter/clientlib-u12-data-protection-notice.min.twhash.s.cl.9c34f76a4ab517d890765dd40fd17dd6.js"></script> <div class="live-chat-frame-container"> <iframe class="live-chat-frame" frameborder="0"></iframe> </div> <link rel="stylesheet" href="/web/20220316013812cs_/https://ads.twitter.com/etc/designs/ads-twitter/live-chat.min.twhash.s.cl.f7566590bdba7a074e05d1020ebce1c9.css" type="text/css"> <script src="/web/20220316013812js_/https://ads.twitter.com/etc/designs/ads-twitter/live-chat.min.twhash.s.cl.2fb3bf7499af3d98d301d074b7ef764c.js"></script> </body> </html> <!-- FILE ARCHIVED ON 01:38:12 Mar 16, 2022 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 02:40:51 Feb 26, 2025. 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