What’s important to the COO in 2025: PwC

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</div> </div> </div> </div> </div> <div class="reference-xf experiencefragment"> <div id="reference-xf-6ce3d67c66" class="cmp-experiencefragment cmp-experiencefragment--eb-styles"> <div id="container-e20c0403e8" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="html parbase aem-GridColumn aem-GridColumn--default--12"> <div data-custom-code="Marketing"> <div><link rel="stylesheet" type="text/css" href="/us/en/library/economic-buyers/eb-24.css"> <script src="/us/en/library/economic-buyers/eb-24.js"></script> <p class="eb-note">EB new styles XF</p></div> </div> </div> </div> </div> </div> </div> <div class="prog-ind progress-indicator-default"> <script> $(document).ready(function() { progressIndicator.init({ sections: [ [{"title":"How are COOs driving agility and digital innovation?","id":"overview"},{"title":"COOs look to tech to boost efficiency, while keeping an eye on regulations","id":"top-theme"},{"title":"What to focus on in 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data-videoParallax="false" data-videoId="videoelement803a6e87-8318-ca20-359e-21dd2a1640d5" data-videoAutoplay="false" data-videoLoop="false" style="height:; background-size:cover; background-position:center top; background-image:; background-color:; "> <div class="parsys sectionpar"> <div class="columnControl"> <div class="parsys_column pwccol2-longform "> <div class="parsys_column pwccol2-longform-c0"> <div id="container-44417dfcee" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h3>How are COOs driving agility and digital innovation? </h3> <p>Chief operating officers (COOs) are embracing opportunities for growth, using lessons of the past few years to inform their next moves. This often means taking a long view, which isn’t easy for a role that involves managing a multitude of immediate issues. But imagine the ingenuity and operational agility that’s possible if you could fuse your current capabilities with new initiatives — from advancing digital capabilities to rethinking entire processes. 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"\/content\/dam\/pwc\/network\/strategyand\u002Dcollection\u002Dfallback\u002Dimages" : "\/content\/dam\/pwc\/network\/collection\u002Dfallback\u002Dimages" ); }); </script> <script> //Digital Data Analytics Interaction For Serach Tearm $(document).ready(function(){ SearchTerm("input.search.pull-right"); SearchTerm(".input-search"); }); </script> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-ef96b8caa9" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[55%] of COOs say AI is one of the most important digital investments for transforming their operations function</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/executive-leadership-hub/library/election-insights-2024-coo.html" pwcbtnfile="HideSize">PwC Pulse Survey, October 2024</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">CIO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cmo.html"> <span class="strip-btn__text">CMO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-risk-officer.html"> <span class="strip-btn__text">CRO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> <div class="section container responsivegrid"> <section id="agenda" class="cmp-container page-section page-section--col-white eb-section eb-tabs eb-box-tabs videobghost " data-wcmmode="false" data-parallax="true" data-videoParallax="false" data-videoId="videoelement841b9d25-4895-7346-1aea-e4a8fe543c2e" data-videoAutoplay="false" data-videoLoop="false" style="height:; background-size:cover; background-position:center top; background-image:; background-color:; "> <div class="parsys sectionpar"> <div class="text parbase section"><div></div> <div class="text-component"> <h2>What to focus on in 2025</h2> </div> </div> <div class="tabsnew section"> <div class="cmp-tabs" id="tabs-1549010953" data-cmp-is="tabs"> <ul class="nav nav-tabs displayTags cmp-tabs__tablist" role="tablist" aria-multiselectable="false"> <li class="active" tabindex="0" data-cmp-hook-tabs="tab"><a href="#root_container_content-free-container_section-23787323_tabshome0" role="tab" data-toggle="tab">[Technology] Accelerate tech investments to fuel growth</a> </li> <li tabindex="-1" data-cmp-hook-tabs="tab"><a href="#root_container_content-free-container_section-23787323_tabshome1" role="tab" data-toggle="tab">[Supply chain] Increase visibility to improve supply chain agility</a> </li> <li tabindex="-1" data-cmp-hook-tabs="tab"><a href="#root_container_content-free-container_section-23787323_tabshome2" role="tab" data-toggle="tab">[Workforce strategy] Cultivate an engaged, tech-empowered workforce</a> </li> <li tabindex="-1" data-cmp-hook-tabs="tab"><a href="#root_container_content-free-container_section-23787323_tabshome3" role="tab" data-toggle="tab">[Operations] Reimagine your end-to-end ecosystem</a> </li> <li tabindex="-1" data-cmp-hook-tabs="tab"><a href="#root_container_content-free-container_section-23787323_tabshome4" role="tab" data-toggle="tab">[Customer experience] Elevate your customer experience to stand out</a> </li> </ul>  <div class="tab-content"> <div class="tab-pane active" id="root_container_content-free-container_section-23787323_tabshome0" role="tabpanel" tabindex="0" data-cmp-hook-tabs="tabpanel" data-firstActive="false"><div class="container responsivegrid tab-container"> <div id="container-f163cd77a0" class="cmp-container"> <div class="columnControl"> <div class="parsys_column pwccol2-longformb "> <div class="parsys_column pwccol2-longformb-c0"> <div id="container-e065e9056c" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h4>Technology</h4> <h3>Accelerate tech investments to fuel growth</h3> <p>Digital transformation is seldom easy, and a solid foundation is critical. Embedding key technologies across operations can help build an intelligent digital ecosystem. For instance, in consumer markets, connected supply chains can enable a retailer to offer customers the ability to buy items with flexible delivery and pickup. In manufacturing, smart factories combine the power of robotics and automation, providing data-driven insights and better decision-making.</p> <p>Beyond improving efficiency and cost control, digital systems can unlock value and help drive long-term growth. Connected supply chains can expand delivery channels and help attain sustainability goals. A robust data ecosystem can position your organization to implement GenAI solutions that can help reinvent processes and ultimately business models.</p> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <h3>Additional ways to fuel growth with tech investments</h3> <h5>Technology</h5> <h4><a href="/us/en/services/consulting/business-transformation/digital-supply-chain-survey.html" pwcbtnfile="HideSize">Are your operations tech investments delivering on expected results?</a></h4> <p>Find out how operations and supply chains are transforming through cloud, GenAI and other technology.</p> <h5>Technology</h5> <h4><a href="https://www.pwc.com/us/en/services/consulting/business-transformation/library/technology-investments-operations-supply-chain.html">How to keep technology investments in operations and supply chain from coming up short</a></h4> <p>Understand the gap between expectations and results across tech and GenAI investments for operations and supply chain.</p> <h5>Generative AI</h5> <h4><a href="/us/en/tech-effect/ai-analytics/generative-ai-transformation-for-your-business.html" pwcbtnfile="HideSize">How to leverage generative AI to unlock value and reinvent your business</a></h4> <p>Discover generative AI's potential for digital transformation in company operations, workforce, cloud and data modernization and business reinvention.</p> </div> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-1c4c0bc4b0" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[69%] of operations and supply chain officers say tech investments haven’t fully delivered expected results</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/services/consulting/business-transformation/digital-supply-chain-survey.html" pwcbtnfile="HideSize">2024 Digital Trends in Operations Survey</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">CIO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/ciso.html"> <span class="strip-btn__text">CISO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="tab-pane " id="root_container_content-free-container_section-23787323_tabshome1" role="tabpanel" tabindex="0" data-cmp-hook-tabs="tabpanel" data-firstActive="true"><div class="container responsivegrid tab-container"> <div id="container-ee46b3f45c" class="cmp-container"> <div class="columnControl"> <div class="parsys_column pwccol2-longformb "> <div class="parsys_column pwccol2-longformb-c0"> <div id="container-f9ffa6c69b" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h4>Supply chain</h4> <h3>Increase visibility to improve supply chain agility</h3> <p>Real-time insights across purchasing, inventory and customer service are key to transforming your supply chain and creating a competitive advantage. True end-to-end visibility requires tech investment, streamlined processes and reliable data to power market-leading pricing and sourcing strategies.</p> <p>Start by structuring data and building shared visibility to improve service, navigate disruptions and enhance transparency. Then, evaluate your supply chain network from a customer perspective to help optimize processes — for example, enhancing the physical design of manufacturing or supply processes — while collaborating<strong> </strong>across the business to address bottlenecks. Finally, integrate cross-functional planning to address changes in demand and supply shortages.</p> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <h3>Additional ways to improve supply chain agility</h3> <h5>Supply chain</h5> <h4><a href="/us/en/library/podcasts/pulse-series/supply-chain-resiliency.html" pwcbtnfile="HideSize">Building supply chain resiliency in an uncertain world</a></h4> <p>Explore how companies are building resilient and sustainable supply chains in an ever-changing world.</p> <h5>Transfer pricing</h5> <h4><a href="/us/en/services/tax/library/trade-tax-supply-chain-integration.html" pwcbtnfile="HideSize">Smoother sailing for supply chains through the lens of trade and tax</a></h4> <p>A multidisciplinary approach from trade tax can enhance supply chain integration and allow companies to remain competitive, mitigate risks and tax costs.</p> <h5>Generative AI</h5> <h4><a href="/us/en/tech-effect/ai-analytics/scaling-generative-ai.html" pwcbtnfile="HideSize">Guide to scaling GenAI for your business</a></h4> <p>Build a strategy with these guidelines for deploying and scaling generative AI in your business to transform operations, access data and insights.</p> </div> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-b4b97d3b34" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[53%] of operations leaders say improving the speed and quality of decision-making is a top objective in digitizing operations</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/services/consulting/business-transformation/digital-supply-chain-survey.html" pwcbtnfile="HideSize">2024 Digital Trends in Operations Survey</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/cfo.html"> <span class="strip-btn__text">CFO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">CIO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-sustainability-officer.html"> <span class="strip-btn__text">Sustainability leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="tab-pane " id="root_container_content-free-container_section-23787323_tabshome2" role="tabpanel" tabindex="0" data-cmp-hook-tabs="tabpanel" data-firstActive="true"><div class="container responsivegrid tab-container"> <div id="container-03942f8ff0" class="cmp-container"> <div class="columnControl"> <div class="parsys_column pwccol2-longformb "> <div class="parsys_column pwccol2-longformb-c0"> <div id="container-6654113b63" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h4>Workforce strategy</h4> <h3>Cultivate an engaged, tech-empowered workforce</h3> <p>Workforce challenges, particularly skills shortages and productivity, are often top of mind for operations leaders. You recognize the importance of hiring and retaining skilled workers — and you’ve likely experienced turnover in key roles. You also appreciate how a healthy workplace culture and competitive incentives can elevate employee engagement and effectiveness.</p> <p>Invest in automation capabilities to streamline repetitive tasks, enhancing both accuracy and efficiency. Upskilling your teams in automation and AI can help them work smarter, and focusing more on outcomes than tasks can provide greater connectivity across the workforce. Work with your CIO and human resources leader to confirm that both remote and on-site employees have the tools they need, including collaboration solutions and real-time data access.</p> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <h3>Additional ways to cultivate an engaged, tech-powered workforce</h3> <h5>Workforce strategy</h5> <h4><a href="/us/en/services/consulting/business-transformation/library/workforce-radar.html" pwcbtnfile="HideSize">Workforce Radar: To build the workforce of the future, the time to act is now</a></h4> <p>Learn about the five workforce signals leaders can act on to successfully drive their desired workforce transformation and business outcomes.</p> <h5>Workforce strategy</h5> <h4><a href="/gx/en/issues/workforce/hopes-and-fears.html" target="_blank" pwcbtnfile="HideSize">Workers are ready for change. Are leaders ready to engage them?</a></h4> <p>Explore six actions to engage workers to drive transformation.</p> </div> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-defe9ad669" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[46%] of COOs are training existing talent to address capabilities gaps</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/library/pulse-survey/finding-opportunity-in-business-reinvention/coo.html" pwcbtnfile="HideSize">PwC’s Pulse Survey, June 2024</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">CIO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/transformation-leader.html"> <span class="strip-btn__text">Transformation leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="tab-pane " id="root_container_content-free-container_section-23787323_tabshome3" role="tabpanel" tabindex="0" data-cmp-hook-tabs="tabpanel" data-firstActive="true"><div class="container responsivegrid tab-container"> <div id="container-66f68281fb" class="cmp-container"> <div class="columnControl"> <div class="parsys_column pwccol2-longformb "> <div class="parsys_column pwccol2-longformb-c0"> <div id="container-187da13fff" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h4>Operations</h4> <h3>Reimagine your end-to-end ecosystem</h3> <p>Achieving long-term viability and growth requires a multifaceted approach. This means working across internal teams and exploring business relationships with providers outside of your ecosystem — such as suppliers, vendors and even competitors — to co-create and deliver value. Better understanding your ecosystems’ capabilities can lead to more collaboration and knowledge sharing that could reconfigure your operations for the long haul.</p> <p>Prioritize integrating successful processes and solutions while learning from past challenges. This can help guide where digital investments could generate innovation, including product development, customer experience, manufacturing and supply chain planning. It also enhances your ability to adapt to evolving regulations, trade shifts and geopolitical pressures and paves the way for rethinking supply chain networks and operating models.<br> </p> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <h3>Additional ways to reimagine your end-to-end ecosystem</h3> <h5>Operations</h5> <h4><a href="/us/en/services/consulting/business-transformation/library/operational-innovation-framework.html" pwcbtnfile="HideSize">Framework to reinvent operations and drive innovation</a></h4> <p>Learn how to drive transformation by aligning digital investments with strategic objectives and explore a four-dimensional framework for operations innovation.</p> <h5>Operations</h5> <h4><a href="/us/en/services/consulting/business-transformation/library/operations-transforming-through-supply-chains-data-and-talent.html" pwcbtnfile="HideSize">It’s time to be courageous: How supply chains, data and talent can help drive operations transformation</a></h4> <p>Upskill yourself on how supply chains, data and talent can help drive operations transformation, achieve better outcomes and help increase business value.</p> <h5>Value creation</h5> <h4><a href="/us/en/services/consulting/business-transformation/library/business-ecosystem-strategies.html" pwcbtnfile="HideSize">Build interconnected digital ecosystems</a></h4> <p>Learn how leaders who embrace ecosystems are more likely to foster transformation and create lasting value.</p> <h5>Tax policy</h5> <h4><a pwcbtnfile="HideSize" href="/us/en/services/tax/library/insights/tax-policy-outlook.html">Preparing for a 2025 tax bill</a></h4> <p>2025 marks the beginning of a year for action on a significant “must-pass” tax bill. Bookmark this page for the latest developments.</p> </div> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-84496a0bdf" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[61%] of COOs say day-to-day operations prevent their company from focusing on the future vision</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/library/pulse-survey/finding-opportunity-in-business-reinvention/coo.html" pwcbtnfile="HideSize">Source: PwC Pulse Survey, June 2024</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/ceo.html"> <span class="strip-btn__text">CEO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cfo.html"> <span class="strip-btn__text">CFO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cmo.html"> <span class="strip-btn__text">CMO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/tax-executive.html"> <span class="strip-btn__text">Tax leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="tab-pane " id="root_container_content-free-container_section-23787323_tabshome4" role="tabpanel" tabindex="0" data-cmp-hook-tabs="tabpanel" data-firstActive="true"><div class="container responsivegrid tab-container"> <div id="container-b8e2351960" class="cmp-container"> <div class="columnControl"> <div class="parsys_column pwccol2-longformb "> <div class="parsys_column pwccol2-longformb-c0"> <div id="container-5b37e4eb7b" class="cmp-container"> <div class="text parbase section"><div></div> <div class="text-component"> <h4>Customer experience</h4> <h3>Elevate your customer experience to stand out</h3> <p>Winning and keeping customers is vital for growth, and COOs play a pivotal role. To deliver value to stakeholders, your company needs to meet customers where they are and in ways that set you apart from competitors. From onboarding to fulfillment to customer service, operations leaders have visibility into where customers – and increasingly so, consumers – experience satisfaction as well as frustration.</p> <p>Evaluate how your supply chain supports your growth strategy by addressing diverse customer preferences and fostering loyalty. Use AI, connected products and other technologies to uncover new insights and create solutions that resonate with your customers. Data isn’t just for the finance or marketing teams. Harness its power to deliver for your customers. This can include proactively identifying tradeoffs that are necessary to make better customer-related decisions and using routing tools that enable better tracking and adapting while also providing more timely customer alerts.</p> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <h3>Additional ways to elevate your customer experience</h3> <h5>Customer experience</h5> <h4><a href="/us/en/services/consulting/business-transformation/library/rise-of-ai-customer-experience.html" pwcbtnfile="HideSize">The future of customer experience in an AI-driven world</a></h4> <p>Understand the role of AI in revolutionizing customer engagement, its challenges and opportunities.</p> <h5>Customer experience</h5> <h4><a href="/us/en/library/webcasts/replay/evolving-customer-experience-in-ai.html" pwcbtnfile="HideSize">Attract to amaze: Evolving customer experience in an AI-driven world</a></h4> <p>Learn how to convert customer interactions into meaningful relationships in the age of AI and take your customer engagement strategy to the next level.</p> <h5>Cyber and privacy transformation</h5> <h4><a href="/us/en/services/consulting/cybersecurity-risk-regulatory/library/global-digital-trust-insights.html" pwcbtnfile="HideSize">Bridging the gaps to cyber resilience: The C-suite playbook</a></h4> <p>The demand for enhanced cybersecurity is intensifying — learn how leaders are addressing these issues, and more.</p> <h5>Automation</h5> <h4><a href="/us/en/tech-effect/automation/multi-channel-operations-with-sap.html" pwcbtnfile="HideSize">Five ways retailers can improve multi-channel operations with SAP</a></h4> <p>Find out how enhancing multi-channel operations with SAP's S/4 HANA can help to address inventory needs, balance shipping costs and improve customer experience.</p> </div> </div> </div> </div> <div class="parsys_column pwccol2-longformb-c1"> <div id="container-0a3eb4b057" class="cmp-container"> <div class="quote"> <div class="inlinequote"> <div class="dpe-component-wrapper quote-component "> <blockquote> <p class="h4">[41%] of executives have already achieved measurable value from investing in responsible AI practices</p> </blockquote> </div> </div> </div> <div class="text parbase section"><div></div> <div class="text-component"> <p>Source: <a href="/us/en/tech-effect/ai-analytics/responsible-ai-survey.html" pwcbtnfile="HideSize">PwC’s Responsible AI Survey, August 2024</a></p> </div> </div> <div class="secondary-navigation section"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Explore related C-suite insights</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">CIO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/ciso.html"> <span class="strip-btn__text">CISO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cmo.html"> <span class="strip-btn__text">CMO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-risk-officer.html"> <span class="strip-btn__text">CRO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> </div> </section> </div> <div class="section container responsivegrid"> <section id="explore-insights" class="cmp-container page-section page-section--col-white fullwidth videobghost " data-wcmmode="false" data-parallax="true" data-videoParallax="false" data-videoId="videoelement97bd43be-6b19-92bc-0fba-0a0c24fe6204" data-videoAutoplay="false" data-videoLoop="false" style="height:; background-size:cover; background-position:center top; background-image:; background-color:; "> <div class="parsys sectionpar"> <div class="reference-xf experiencefragment"> <div id="reference-xf-ab71a27c60" class="cmp-experiencefragment cmp-experiencefragment--eb-cta-nav"> <div id="container-384396b72a" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text parbase section aem-GridColumn aem-GridColumn--default--12"><div></div> <div class="text-component"> <h2>Explore executive insights</h2> <p>Identify the key focus areas of your colleagues.</p> </div> <script src="/etc.clientlibs/pwc/components/modernized/content/richtext/clientlibs-button.min.05014ed24e6422289f02e026aef427f0.js"></script> </div> <div class="secondary-navigation section aem-GridColumn aem-GridColumn--default--12"> <div class="container"> <div class="row"> <div class="secnav-twocol secnav-twocol--simple" id="secondarynavigation_"> <div class="secnav-twocol__pane"> <h2 class="secnav-twocol__heading h5">Make selection</h2> <div class="clearfix secnav-twocol__listing serif"> <a class="strip-btn" href="/us/en/executive-leadership-hub/board-priorities.html"> <span class="strip-btn__text">Board of directors</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/ceo.html"> <span class="strip-btn__text">Chief Executive Officer (CEO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cfo.html"> <span class="strip-btn__text">Chief Financial Officer (CFO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cio.html"> <span class="strip-btn__text">Chief Information Officer (CIO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/ciso.html"> <span class="strip-btn__text">Chief Information Security Officer (CISO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/cmo.html"> <span class="strip-btn__text">Chief Marketing Officer (CMO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/coo.html"> <span class="strip-btn__text">Chief Operating Officer (COO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-risk-officer.html"> <span class="strip-btn__text">Chief Risk Officer (CRO)</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/controller.html"> <span class="strip-btn__text">Controller</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/corporate-development.html"> <span class="strip-btn__text">Corporate development</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/future-cfo.html"> <span class="strip-btn__text">Future CFO</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-legal-officer.html"> <span class="strip-btn__text">Legal officer</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/chief-sustainability-officer.html"> <span class="strip-btn__text">Sustainability leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/tax-executive.html"> <span class="strip-btn__text">Tax leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> <a class="strip-btn" href="/us/en/executive-leadership-hub/transformation-leader.html"> <span class="strip-btn__text">Transformation leader</span> <span class="strip-btn__block strip-btn__icon"><span class="css-triangle--right"></span></span> </a> </div> </div> </div> </div> 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name="lastName" aria-describedby="lastName_901438897_rightcolHelp" aria-required="true"/> </div> <div id="lastName_901438897_rightcol1_desc" class="form_row_description"> <span></span> </div> </div></div> <div class="mod__form_t section"><div class="cmp-form-text" data-cmp-is="formText"> <div class="pwc-forms__field pwc-forms__field--text form-group" id="company_796695505_rightcol"> <label for="company__rightcol1">Company Name<span class="required">*</span></label> <p class="help-block" id="company_796695505_rightcolHelp"></p> <input class="cm-form-text-mod__text form-control " data-cmp-hook-form-text="input" type="text" data-cmp-constraint-type="text" data-cmp-constraint-msg="Please enter a valid value" data-cmp-constraint-required="true" id="company_796695505_rightcol1" name="company" aria-describedby="company_796695505_rightcolHelp" aria-required="true"/> </div> <div id="company_796695505_rightcol1_desc" class="form_row_description"> <span></span> </div> </div></div> <div 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value="Chair of the Board">Chair of the Board</option> <option value="Client Experience">Client Experience</option> <option value="Compliance">Compliance</option> <option value="Corporate Development">Corporate Development</option> <option value="Digital">Digital</option> <option value="Distribution">Distribution</option> <option value="Diversity">Diversity</option> <option value="Executive">Executive</option> <option value="Family Officer">Family Officer</option> <option value="Finance">Finance</option> <option value="Human Resources">Human Resources</option> <option value="Information Security">Information Security</option> <option value="Information Technology">Information Technology</option> <option value="Internal Audit">Internal Audit</option> <option value="Investments">Investments</option> <option value="Investor Relations">Investor Relations</option> <option value="Legal">Legal</option> <option value="Marketing">Marketing</option> <option value="Operations">Operations</option> <option value="Other">Other</option> <option value="Owner">Owner</option> <option value="Private Equity Investment Professionals">Private Equity Investment Professionals</option> <option value="Private Equity Operating Partners">Private Equity Operating Partners</option> <option value="Procurement">Procurement</option> <option value="Real Estate/Facility Management">Real Estate/Facility Management</option> <option value="Risk">Risk</option> <option value="Sales">Sales</option> <option value="Strategy">Strategy</option> <option value="Supply Chain">Supply Chain</option> <option value="Sustainability">Sustainability</option> <option value="Tax">Tax</option> <option value="Transformation">Transformation</option> <option value="Trustee">Trustee</option> </select> </div> <div id="jobfunctiongeneric-list_1618892537_desc" class="form_row_description"><span></span></div> </div> <div class="mod__form_t section"><div class="cmp-form-text" data-cmp-is="formText"> <div class="pwc-forms__field pwc-forms__field--text form-group" id="email_531005407_rightcol"> <label for="email__rightcol1">Email address<span class="required">*</span></label> <p class="help-block" id="email_531005407_rightcolHelp"></p> <input class="cm-form-text-mod__text form-control cdpAttribute" data-cmp-hook-form-text="input" type="text" data-cmp-constraint-type="foundation/components/form/constraints/email" data-cmp-constraint-msg="Field does not contain a valid email address." data-cmp-constraint-required="true" id="email_531005407_rightcol1" name="email" aria-describedby="email_531005407_rightcolHelp" aria-required="true" data-cdp-attribute="cdpData.formUserEmail"/> </div> <div id="email_531005407_rightcol1_desc" class="form_row_description"> <span></span> </div> </div></div> <div class="section form__options"> <div class="pwc-forms__field pwc-forms__field--select form-group" id="locationlistgeneric-list_520491570_rightcol"> <label for="locationlistgeneric-list_520491570"> Location<span class="required">*</span> </label> <p class="help-block" id="locationlistgeneric-list_520491570_rightcolHelp"></p> <select class="form-control cmp-form-mod__dd_options" name="locationlist" id="locationlistgeneric-list_520491570" aria-describedby="locationlistgeneric-list_520491570_rightcolHelp" aria-required="true" data-cmp-constraint-required="true" data-cmp-constraint-required-message="Please enter a valid value" data-cmp-parentId="locationlistgeneric-list_520491570_rightcol" data-cmp-id="locationlistgeneric-list_520491570"> <option value="">- Please select</option> <option value="US">United States</option> <option value="GB">United Kingdom</option> <option value="CA">Canada</option> <option value="NL">Netherlands</option> <option value="AU">Australia</option> <option value="ZA">South Africa</option> <option value="FR">France</option> <option value="DE">Germany</option> <option value="SG">Singapore</option> <option value="SE">Sweden</option> <option value="BR">Brazil</option> <option value="?">=================</option> <option value="AF">Afghanistan</option> <option value="AX">Åland Islands</option> <option value="AL">Albania</option> <option value="DZ">Algeria</option> <option value="AS">American Samoa</option> <option value="AD">Andorra</option> <option value="AO">Angola</option> <option value="AI">Anguilla</option> <option value="AQ">Antarctica</option> <option value="AG">Antigua and Barbuda</option> <option value="AR">Argentina</option> <option value="AM">Armenia</option> <option value="AW">Aruba</option> <option value="AT">Austria</option> <option value="AZ">Azerbaijan</option> <option value="BS">Bahamas</option> <option value="BH">Bahrain</option> <option value="BD">Bangladesh</option> <option value="BB">Barbados</option> <option value="BY">Belarus</option> <option value="BE">Belgium</option> <option value="BZ">Belize</option> <option value="BJ">Benin</option> <option value="BM">Bermuda</option> <option value="BT">Bhutan</option> <option value="BO">Bolivia</option> <option value="BA">Bosnia and Herzegovina</option> <option value="BW">Botswana</option> <option value="BV">Bouvet Island</option> <option value="IO">British Indian Ocean Territory</option> <option value="BN">Brunei Darussalam</option> <option value="BG">Bulgaria</option> <option value="BF">Burkina Faso</option> <option value="BI">Burundi</option> <option value="KH">Cambodia</option> <option value="CM">Cameroon</option> <option value="CV">Cape Verde</option> <option value="KY">Cayman Islands</option> <option value="CF">Central African Republic</option> <option value="TD">Chad</option> <option value="CL">Chile</option> <option value="CN">China</option> <option value="CX">Christmas Island</option> <option value="CC">Cocos (Keeling) Islands</option> <option value="CO">Colombia</option> <option value="KM">Comoros</option> <option value="CG">Congo</option> <option value="CD">Congo, The Democratic Republic of</option> <option value="CK">Cook Islands</option> <option value="CR">Costa Rica</option> <option value="CI">Côte d'Ivoire</option> <option value="HR">Croatia</option> <option value="CU">Cuba</option> <option value="CY">Cyprus</option> <option value="CZ">Czech Republic</option> <option value="DK">Denmark</option> <option value="DJ">Djibouti</option> <option value="DM">Dominica</option> <option value="DO">Dominican Republic</option> <option value="EC">Ecuador</option> <option value="EG">Egypt</option> <option value="SV">El Salvador</option> <option value="GQ">Equatorial Guinea</option> <option value="ER">Eritrea</option> <option value="EE">Estonia</option> <option value="ET">Ethiopia</option> <option value="FK">Falkland Islands</option> <option value="FO">Faroe Islands</option> <option value="FJ">Fiji</option> <option value="FI">Finland</option> <option value="GF">French Guiana</option> <option value="PF">French Polynesia</option> <option value="TF">French Southern Territories</option> <option value="GA">Gabon</option> <option value="GM">Gambia</option> <option value="GE">Georgia</option> <option value="GH">Ghana</option> <option value="GI">Gibraltar</option> <option value="GR">Greece</option> <option value="GL">Greenland</option> <option value="GD">Grenada</option> <option value="GP">Guadeloupe</option> <option value="GU">Guam</option> <option value="GT">Guatemala</option> <option value="GN">Guinea</option> <option value="GW">Guinea-Bissau</option> <option value="GY">Guyana</option> <option value="HT">Haiti</option> <option value="HM">Heard Island and McDonald Islands</option> <option value="HN">Honduras</option> <option value="HK">Hong Kong SAR, China</option> <option value="HU">Hungary</option> <option value="IS">Iceland</option> <option value="IN">India</option> <option value="ID">Indonesia</option> <option value="IR">Iran</option> <option value="IQ">Iraq</option> <option value="IE">Ireland</option> <option value="IL">Israel</option> <option value="IT">Italy</option> <option value="JM">Jamaica</option> <option value="JP">Japan</option> <option value="JO">Jordan</option> <option value="KZ">Kazakhstan</option> <option value="KE">Kenya</option> <option value="KI">Kiribati</option> <option value="KP">Korea (North)</option> <option value="KR">Korea (South)</option> <option value="KW">Kuwait</option> <option value="KG">Kyrgyzstan</option> <option value="LA">Laos</option> <option value="LV">Latvia</option> <option value="LB">Lebanon</option> <option value="LS">Lesotho</option> <option value="LR">Liberia</option> <option value="LY">Libya</option> <option value="LI">Liechtenstein</option> <option value="LT">Lithuania</option> <option value="LU">Luxembourg</option> <option value="MO">Macau SAR, China</option> <option value="MK">Macedonia</option> <option value="MG">Madagascar</option> <option value="MW">Malawi</option> <option value="MY">Malaysia</option> <option value="MV">Maldives</option> <option value="ML">Mali</option> <option value="MT">Malta</option> <option value="MH">Marshall Islands</option> <option value="MQ">Martinique</option> <option value="MR">Mauritania</option> <option value="MU">Mauritius</option> <option value="YT">Mayotte</option> <option value="MX">Mexico</option> <option value="FM">Micronesia</option> <option value="MD">Moldova</option> <option value="MC">Monaco</option> <option value="MN">Mongolia</option> <option value="MS">Montserrat</option> <option value="MA">Morocco</option> <option value="MZ">Mozambique</option> <option value="MM">Myanmar</option> <option value="MP">Northern Mariana Islands</option> <option value="NA">Namibia</option> <option value="NR">Nauru</option> <option value="NP">Nepal</option> <option value="AN">Netherlands Antilles</option> <option value="NC">New Caledonia</option> <option value="NZ">New Zealand</option> <option value="NI">Nicaragua</option> <option value="NE">Niger</option> <option value="NG">Nigeria</option> <option value="NU">Niue</option> <option value="NF">Norfolk Island</option> <option value="NO">Norway</option> <option value="OM">Oman</option> <option value="PK">Pakistan</option> <option value="PW">Palau</option> <option value="PS">Palestinian Territory, Occupied</option> <option value="PA">Panama</option> <option value="PG">Papua New Guinea</option> <option value="PY">Paraguay</option> <option value="PE">Peru</option> <option value="PH">Philippines</option> <option value="PN">Pitcairn</option> <option value="PL">Poland</option> <option value="PT">Portugal</option> <option value="PR">Puerto Rico</option> <option value="QA">Qatar</option> <option value="RE">Réunion</option> <option value="RO">Romania</option> <option value="RW">Rwanda</option> <option value="KN">Saint Kitts and Nevis</option> <option value="LC">Saint Lucia</option> <option value="WS">Samoa</option> <option value="SM">San Marino</option> <option value="ST">São Tomé and Príncipe</option> <option value="SA">Saudi Arabia</option> <option value="SN">Senegal</option> <option value="CS">Serbia and Montenegro</option> <option value="SC">Seychelles</option> <option value="SL">Sierra Leone</option> <option value="SK">Slovak Republic</option> <option value="SI">Slovenia</option> <option value="SB">Solomon Islands</option> <option value="SO">Somalia</option> <option value="ES">Spain</option> <option value="LK">Sri Lanka</option> <option value="SH">St. Helena</option> <option value="PM">St. Pierre and Miquelon</option> <option value="VC">St. Vincent and Grenadines</option> <option value="SD">Sudan</option> <option value="SR">Suriname</option> <option value="SJ">Svalbard and Jan Mayen</option> <option value="SZ">Swaziland</option> <option value="CH">Switzerland</option> <option value="SY">Syria</option> <option value="TW">Taiwan</option> <option value="TJ">Tajikistan</option> <option value="TZ">Tanzania</option> <option value="TH">Thailand</option> <option value="TL">Timor-Leste</option> <option value="TG">Togo</option> <option value="TK">Tokelau</option> <option value="TO">Tonga</option> <option value="TT">Trinidad and Tobago</option> <option value="TN">Tunisia</option> <option value="TR">Turkey</option> <option value="TM">Turkmenistan</option> <option value="TC">Turks and Caicos Islands</option> <option value="TV">Tuvalu</option> <option value="UG">Uganda</option> <option value="UA">Ukraine</option> <option value="AE">United Arab Emirates</option> <option value="UM">United States Minor Outlying Islands</option> <option value="UY">Uruguay</option> <option value="UZ">Uzbekistan</option> <option value="VU">Vanuatu</option> <option value="VA">Vatican City</option> <option value="VE">Venezuela</option> <option value="VN">Vietnam</option> <option value="VG">Virgin Islands (British)</option> <option value="VI">Virgin Islands (U.S.)</option> <option value="WF">Wallis and Futuna</option> <option value="EH">Western Sahara</option> <option value="YE">Yemen</option> <option value="ZM">Zambia</option> <option value="ZW">Zimbabwe</option> </select> </div> 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