theday.com: New London and southeastern Connecticut News, Sports, Business, Entertainment and Video

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<div class="sm-left-col"> <h3 class="bucket-header">ABOUT US</h3> <ol class="list-group"> <li class="list-group-item"><a href="/about-the-day">About The Day</a></li> <li class="list-group-item"><a href="/contact-the-day">Contact Us</a></li> <li class="list-group-item"><a href="/history-of-the-day">History</a></li> <li class="list-group-item"><a href="/how-to-submit">How to Submit</a></li> <li class="list-group-item"><a href="/faqs">FAQs</a></li> <li class="list-group-item"><a href="/section/staff">Staff Profiles/Contacts</a></li> <li class="list-group-item"><a href="/privacy-policy-terms">Privacy Policy/User Agreement</a></li> <li class="list-group-item"><a href="/jobs-at-the-day">Jobs at The Day</a></li> </ol> <h3 class="bucket-header">ADVERTISING</h3> <ol class="list-group"> <li class="list-group-item"><a href="/advertise-with-the-day">Advertising with The Day</a></li> <li class="list-group-item"><a href="/contact-the-day">Contacts</a>/ <a href="/how-to-submit">How to Submit</a></li> <li class="list-group-item"><a href="/advertising-products">Advertising Products</a></li> <li class="list-group-item"><a href="/section/staff-advertising">Staff Directory</a></li> </ol> </div> </div> <div class="col-md-8 main-sect pull-right-md"> <a name="headline"></a> <h1 class="article-head">FAQs</h1>  <div class="fullStory"> <p><strong>Website</strong></p> <p><a href="#q1">How do I find an article I saw in print?</a><br /><a href="#q2">How far back do the online archives go?</a><br /><a href="#q3">Where are obituaries?</a><br /><a href="#q4">Can I link to or reprint an online article?</a><br /><a href="#q5">I saw a photo or video online that I would like to download. Can I purchase it? How can I use it?</a></p> <p><strong>Web Comments</strong></p> <p><a href="#q8">Why was my comment removed?</a></p> <p><strong>Newsroom</strong></p> <p><a href="#q9">How do I submit a news item, photo, letter to the editor, milestone, etc?</a><br /><a href="#q12">How do I apply for a job or internship with The Day Publishing Co.?</a><br /><a href="#q14c">Is your library open to the public?</a> <br /><a href="#q14a">Updated Police/Fire news policies and FAQs</a> <br /><a href="#q14d">What if my address is in the logs and shouldn’t be?</a></p> <p><strong>Advertising</strong></p> <p><a href="#q15">Where can I find information about advertising in The Day or on TheDay.com?</a><br /><a href="#q16">Where are the classifieds? Can I place one online?</a></p> <p><strong>Member Services</strong></p> <p><a href="#q17">What is Membership?</a><br /><a href="#q18">What Membership plans are available?</a><br /> <a href="#q20">What is premium content?</a><br /> <a href="#q22">What is The Day Passport rewards program?</a><br /><a href="#q24">Where does The Day deliver?</a><br /><a href="#q25">What is the home delivery deadline?</a><br /><a href="#q26">How do I report a missed, late, or wet delivery, or missed advertising inserts or sections?</a><br /><a href="#q27">Why is the paper sometimes late?</a><br /> <a href="#q29">How do I report a change in address?</a><br /><a href="#q30">How do I report a carrier compliment or suggestions on how The Day can improve its products and services?</a><br /><a href="#q31">What if I am not a current print or digital subscriber?</a><br /><a href="#q33">Why am I being asked to register before I have reached my three (3) premium article limit?</a><br /><a href="#q34">Where can I find my account number?</a><br /><a href="#q38">Why is The Day requesting this information?</a><br /><a href="#q39">How do I edit my account settings on theday.com?</a><br /><a href="#q40">What if I forgot my login and/or password for theday.com?</a><br /><a href="#q41">How do I update the email address on my account at theday.com?</a><br /><a href="#q42">How do I make a payment or renew my membership?</a><br /><a href="#q43">Who can I contact if I have questions about my renewal/invoice?</a><br /><a href="#q44">How can I receive a copy of my renewal/invoice?</a><br /><a href="#q45">Will I have access at home and at work?</a><br /><a href="#q46">Will others in my household need their own Membership to theday.com?</a><br /><a href="#q47">How do I request a temporary hold while I am away?</a><br /><a href="#q48">Will I be able to access theday.com if my membership is on vacation hold?</a><br /><a href="#q49">How do I access premium content on my mobile phone?</a><br /><a href="#q50">How do I register to receive The Day’s electronic edition?</a><br /> <a href="#q54">Why is The Day metering some of its digital content?</a><br /><a href="#q55">How do I purchase a back issue of The Day?</a><br /><a href="#q56">What is The Day’s privacy policy?</a><br /><a href="#q57">What are The Day’s terms of service?</a><br /><a href="#q58">What if I have questions?</a><br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q1"></a>How do I find an article I saw in print?</strong><br class="hardreturn" />First try using the search bar at the top of any of our pages. Searching for keywords or names in the article works best. We don’t always use the same headline in print as we do online, so searching for a complete headline may not work.<br class="hardreturn" />There is some content that we run in the paper that we do not run online, due to copyright or licensing restrictions. This includes some wire service content and columnists, sports agate and comics.<br class="hardreturn" />Still can’t find it? Send an e-mail to <a href="mailto:daywebadmin@TheDay.com">daywebadmin@TheDay.com</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q2"></a>How far back do the online archives go?</strong><br class="hardreturn" />Articles from June 2009 onward are available indefinitely on theday.com. <br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q3"></a>Where are obituaries?</strong><br class="hardreturn" />Obituaries can be accessed through the “obituaries” link on the right-hand side of the top navigation bar. Or, use this link: <a href="http://www.legacy.com/theday/">www.legacy.com/theday</a><br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q4"></a>Can I link to or reprint an online article?</strong><br class="hardreturn" />Placing a link from your website to theday.com means that you provide a hypertext connection from your location on the Web to ours, using HTML code such as:</p> <pre><a href="http://www.TheDay.com">TheDay.com - Southeasthern Connecticut's News Source</a></pre> <p>We do not allow mirroring, that is, copying our articles and posting them on your website, without permission. Creating a link to theday.com does not require permission unless:<br class="hardreturn" />1. You wish to use our logo<br />2. You charge a fee for the pages containing a link to theday.com, or<br />3. The link opens within a frame or in a manner which makes the content of theday.com appear as if it were in your site<br class="hardreturn" />In any of these cases to request permission write to daywebadmin@theday.com. Otherwise, you’re free to link to our site.<br class="hardreturn" />You are responsible for maintaining your own links to our website. There is no guarantee that the structure of our website will remain the same over time.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q5"></a>I saw a photo or video online that I would like to download. Can I purchase it? How can I use it?</strong><br class="hardreturn" /><strong>Photos</strong><br class="hardreturn" />Photographs that have appeared in The Day are available for purchase and are for personal use only. The photo must be taken by a Day photographer. Browse or search for photos <a href="https://theday.smugmug.com/" target="_blank" rel="noopener noreferrer">here</a>.<br class="hardreturn" />If you would like to reprint a Day photo, you must receive permission from The Day. To apply for a copyright release, please supply The Day with as much detail pertaining to the intended use of the photo. In your request letter, be sure to explain the intended purpose, distribution numbers, issue date and name of publication, number of pages in publication, selling cost of publication, selling information (such as over-the-counter, organization members only, office copies, mail subscribers, etc.), intended purpose of display photos, blow-up photos or exhibit photos, and any other important information regarding your organization’s intentions and background. Please inform us if you are working with any deadlines.<br class="hardreturn" />Approval will be made by the managing editor and publisher of The Day. Send your request to <a href="mailto:daywebadmin@theday.com">daywebadmin@theday.com</a> or: Managing Editor, c/o The Day, PO Box 1231, New London, CT, 06320, Attn: Copyright Release Request.<br class="hardreturn" />If your request is approved, you will be notified of the copyright fee for the release. At that time, your consent to proceed will be needed. You will be required to make payment before the photograph will be printed and distributed to you. Please allow at least six weeks for delivery. The Day and the photographer must be credited for the photograph. Note that the copyright release is for a one-time use only. A complimentary copy of your publication must be sent to The Day’s photo reprint desk. Photos are not to be used for political endorsements or advertising purposes.<br class="hardreturn" /><strong>Videos</strong><br class="hardreturn" />DVD copies of videos produced by the staff of The Day are available to be purchased for personal use. Questions about video sales can be sent to <a href="mailto:p.huoppi@theday.com">p.huoppi@theday.com</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong>Why was my comment removed?</strong><br class="hardreturn" /><a name="q8"></a>Commenters must adhere to our <a href="/privacy-policy-terms/">Terms of Use</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q9"></a>How do I submit a news item, photo, letter to the editor, milestone, etc?</strong><br class="hardreturn" />Visit our <a href="/how-to-submit/">Submit page</a> for instructions on the best way to get your content to us.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q12"></a>How do I apply for a job or internship with The Day Publishing Co.?</strong><br class="hardreturn" />Jobs and available intern positions can be found in our <a href="/jobs-at-the-day/">list of actively available jobs</a>. Each listing explains how to apply for that particular position.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q14"></a>Is your library open to the public?</strong><br class="hardreturn" />Our library is no longer open to the public.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <p><strong><a name="q14a"></a><a href="/newsroom-policies-faqs/">Updated Newsroom and Police/Fire News policies<br /></a></strong>Updated policies can be found <a href="/newsroom-policies-faqs/"><strong>here</strong></a>.</p> <div id="box-STF" class="lrec ad-cont" style="float: right;"> <div id="google_ads_iframe_/12638013/News_300x250_1__container__" style="border: 0pt none;"> </div> </div> <p><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q15"></a>Where can I find information about advertising in The Day or on theday.com?</strong><br class="hardreturn" />Information about advertising can be found <a href="/advertise-with-the-day/">here</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q16"></a>Where are the classifieds? How do I place a classified ad?</strong><br class="hardreturn" />Classifieds can be accessed through the “classifieds” link on the right-hand side of the top navigation bar. To place an ad, contact our Classified Advertising Department at <strong>(860) 701-4200</strong>. And visit this <a href="http://www.theday.com/section/classifieds">link to view ads</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q17"></a>What is Membership?</strong><br class="hardreturn" />Membership allows complete and unlimited access to The Day’s digital products. Members also enjoy online commenting privileges, unlimited access to all premium content on theday.com, complimentary access to The Day’s electronic edition found at epaper.theday.com, and free download of our tablet edition via PressReaderTM in the Apple and Android app stores.<br class="hardreturn" />Current home delivery subscribers to The Day are automatically considered Members upon completing registration at theday.com.<br class="hardreturn" />Every household receiving print home delivery may associate a single membership to a home delivery account. Digital Members may associate one user to an account.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q18"></a>What Membership plans are available?</strong><br class="hardreturn" />Visit <a href="https://www.theday.com/?view=plan-select">our member center</a> to view our print and digital subscription plans and payment options. <br class="hardreturn" />To immediately enjoy our preferred Member pricing, visit <a href="https://www.theday.com/?view=plan-select">the member center</a> or call 860.701.4400; Hours: Monday – Friday 7:30 am -12 pm.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /><hr /> <p><a name="q20"></a><strong>What is premium content?</strong><br class="hardreturn" />Premium content is articles or features produced by The Day staff. Select items on theday.com are also considered premium content. <br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q24"></a>Where does The Day deliver?</strong><br class="hardreturn" />The Day delivers throughout New London County.</p> <hr /> <p><strong><a name="q25"></a>What is the home delivery deadline?</strong><br class="hardreturn" />The Day guarantees 7 a.m. delivery Mon.-Sat. and 8 a.m. delivery on Sunday. To report a late or missed delivery please visit our the Member Center at <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">this link</a>. You may also contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am – 12 pm.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q26"></a>How do I report a missed, late, or wet delivery, or missed advertising inserts or sections?</strong><br class="hardreturn" />To report a missed or late delivery, missed advertisements, inserts, sections or a wet paper please <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">our subscription page</a>. You may also contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am -2 pm, 7:30 am – noon.</p> <hr /> <p><strong><a name="q27"></a>Why is the paper sometimes late?</strong><br class="hardreturn" />Late presses, truck breakdowns, and/or weather conditions may affect delivery of your paper. To report a late or missed delivery please visit our subscription page at <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">this link</a>. You may also contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am – 12 noon<br class="hardreturn" /><br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q29"></a>How do I report a change in address?</strong><br class="hardreturn" />You can report a change in address by visiting our <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">subscriber portal</a>. If you are moving out of town, please ensure your new place of residence is within The Day’s home delivery area.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q30"></a>How do I report a carrier compliment or suggestions on how The Day can improve its products and services?</strong><br class="hardreturn" />You can submit a carrier compliment or provide suggestions on how we can improve our products by visiting our <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">subscriber portal</a>. We always appreciate customer feedback. <br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q31"></a>What if I am not a current print or digital subscriber?</strong><br class="hardreturn" />Non-Member readers of theday.com enjoy up to 3 premium articles or features per calendar month. On the first day of each calendar month, your meter is reset to allow three (3) premium article views. Non-Members will not have commenting privileges on theday.com.<br class="hardreturn" />To become a Member, choose from the print and online Membership options or our digital-only Membership option at our <a href="https://www.theday.com/?view=plan-select">subscriber portal</a>. <br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q33"></a>Why am I being asked to register before I have reached my 3 premium article limit?</strong><br class="hardreturn" />After viewing three premium articles, you will be asked to become a member on theday.com.<br class="hardreturn" /><br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q34"></a>Where can I find my account number?</strong><br class="hardreturn" />Your account number is located on your membership billing statement. If you do not have your statement, you may contact Member Services at 860.701.4400; Hours: Monday – Friday 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q38"></a>Why is The Day requesting this information?</strong><br class="hardreturn" />Your account number or the combination of your house number, home phone, and delivery zip code allows The Day to locate your subscription record within our customer database. If we are unable to find a matching record, you may contact a Member Services Representative at <a href="mailto:memberservices@theday.com">memberservices@theday.com</a>, or call 860.701.4400; Hours: Monday – Friday 7:30 am-noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q39"></a>How do I edit my account settings on theday.com?</strong><br class="hardreturn" />If you are logged in to theday.com, you may customize or edit your account settings by clicking on “My Account” in the top left corner of theday.com. Please note that once you establish a screen name during the registration process, it cannot be changed. Your Profile will be displayed and you may make edits to this information by selecting “Edit this information” in the top right corner.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q40"></a>What if I forgot my login and/or password for theday.com?</strong><br class="hardreturn" />If you have difficulty logging in to your account, select “My Account” from the thop left menubar. In the resulting slide-out window, click on the “My Profile” link and select “Change Password”. If you encounter trouble, you may contact Member Services at 860.701.4400; Hours: Monday – Friday 7:30 am – 12 noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q41"></a>How do I update the email address on my account at theday.com?</strong><br class="hardreturn" />To change the email address on your account, please contact Member Services at <a href="mailto:memberservices@theday.com">memberservices@theday.com</a> or 860.701.4400; Hours: Monday – Friday 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q42"></a>How do I make a payment or renew my membership?</strong><br class="hardreturn" />You can make a payment through our safe and <a href="https://secure.billtrust.com/theday/obp/default.php">secure online form</a>, or you may contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am -2 pm and Saturday, Sunday and holidays, 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q43"></a>Who can I contact if I have questions about my renewal/invoice?</strong><br class="hardreturn" />You may contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q44"></a>How can I receive a copy of my renewal/invoice?</strong><br class="hardreturn" />You can access a copy of your invoice/renewal by visiting <a href="https://secure.billtrust.com/theday/obp/default.php">online bill pay</a>. Once you log into your account you can view and print a copy of your current renewal/invoice. You may also contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am -2 pm and Saturday, Sunday and holidays, 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q45"></a>Will I have access at home and at work?</strong><br class="hardreturn" />Yes. Once you establish your Membership profile, your login credentials operate across any online device, including your home computer, work computer, mobile phone, laptop, or anywhere you choose to access theday.com.<br class="hardreturn" />If you are accessing your account from a shared location, such as a local library computer, you should always logout when completing your session at theday.com. This is no different than how you might safeguard your AOL, Gmail, or Facebook account.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q46"></a>Will others in my household need their own Membership to theday.com?</strong><br class="hardreturn" />Yes. Households may associate a single Member to a subscription account. <a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q47"></a>How do I request a temporary hold while I am away?</strong><br class="hardreturn" />To place a stop/start on your newspaper delivery, please visit our <a href="https://classadz.vdata.com/Legacy/NewLondonDay/Circulation/Subscriber/">customer portal</a>. You may also contact our Customer Service Center at 860.701.4400; Hours: Monday – Friday 7:30 am – noon.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q48"></a>Will I be able to access theday.com if my membership is on vacation hold?</strong><br class="hardreturn" />Yes. While your print delivery is on vacation hold, you continue to enjoy unlimited access to theday.com and all other Membership privileges, including the electronic edition and PressReader app.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q49"></a>How do I access premium content on my mobile phone?</strong><br class="hardreturn" />All Members enjoy unlimited premium content on smart devices and mobile phones. For premium content access on your smartphone or mobile phone, visit www.theday.com on your mobile device.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q50"></a>How do I register to receive The Day’s electronic edition?</strong><br class="hardreturn" />All Members enjoy access to The Day’s electronic edition by registering at <a href="http://epaper.theday.com">epaper.theday.com</a>. You must login using the same email and password as used for your Membership account at theday.com. The electronic edition is delivered daily via email or accessible online at <a href="http://epaper.theday.com">epaper.theday.com</a>.<br class="hardreturn" /><a id="backtotop" href="#top">Back to Top</a></p> <hr /> <p><strong><a name="q54"></a>Why is The Day metering some of its digital content?</strong><br class="hardreturn" />The Day’s content in all its forms is worthy of the small cost of investment. Recognizing that our readers increasingly seek news and information in print, online, and via mobile devices, the Membership model allows The Day to strengthen its coverage, build our future, and preserve what has been the hub of community conversation since 1881.<br class="hardreturn" />For a low price, a reader can enjoy complete access to New England’s best multi-media publishing company in all of its print and digital formats. 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