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<!DOCTYPE html> <html lang="en" dir="ltr" class="client-nojs"> <head> <meta charset="UTF-8" /> <title>Structuring the Enterprise IT Organization - EITBOK</title> <meta name="generator" content="MediaWiki 1.25.1" /> <link rel="shortcut icon" href="/favicon.ico" /> <link rel="search" type="application/opensearchdescription+xml" href="/opensearch_desc.php" title="EITBOK (en)" /> <link rel="EditURI" type="application/rsd+xml" href="http://eitbokwiki.org/api.php?action=rsd" /> <link rel="alternate" hreflang="x-default" href="/Structuring_the_Enterprise_IT_Organization" /> <link rel="alternate" type="application/atom+xml" title="EITBOK Atom feed" href="/index.php?title=Special:RecentChanges&feed=atom" /> <link rel="stylesheet" href="http://eitbokwiki.org/load.php?debug=false&lang=en&modules=mediawiki.legacy.commonPrint%2Cshared%7Cmediawiki.sectionAnchor%7Cmediawiki.skinning.interface%7Cmediawiki.ui.button%7Cskins.vector.styles&only=styles&skin=vector&*" /> <meta name="ResourceLoaderDynamicStyles" content="" /> <link rel="stylesheet" href="http://eitbokwiki.org/load.php?debug=false&lang=en&modules=site&only=styles&skin=vector&*" /> <style>a:lang(ar),a:lang(kk-arab),a:lang(mzn),a:lang(ps),a:lang(ur){text-decoration:none} /* cache key: eitbok_prod:resourceloader:filter:minify-css:7:83f120156815fcec643f4e90aceea6d4 */</style> <script src="http://eitbokwiki.org/load.php?debug=false&lang=en&modules=startup&only=scripts&skin=vector&*"></script> <script>if(window.mw){ mw.config.set({"wgCanonicalNamespace":"","wgCanonicalSpecialPageName":false,"wgNamespaceNumber":0,"wgPageName":"Structuring_the_Enterprise_IT_Organization","wgTitle":"Structuring the Enterprise IT Organization","wgCurRevisionId":1888,"wgRevisionId":1888,"wgArticleId":42,"wgIsArticle":true,"wgIsRedirect":false,"wgAction":"view","wgUserName":null,"wgUserGroups":["*"],"wgCategories":[],"wgBreakFrames":false,"wgPageContentLanguage":"en","wgPageContentModel":"wikitext","wgSeparatorTransformTable":["",""],"wgDigitTransformTable":["",""],"wgDefaultDateFormat":"dmy","wgMonthNames":["","January","February","March","April","May","June","July","August","September","October","November","December"],"wgMonthNamesShort":["","Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"wgRelevantPageName":"Structuring_the_Enterprise_IT_Organization","wgRelevantArticleId":42,"wgIsProbablyEditable":false,"wgRestrictionEdit":[],"wgRestrictionMove":[],"wgCargoMapClusteringMinimum":80,"wgCargoMonthNames":["January","February","March","April","May","June","July","August","September","October","November","December"],"wgCargoMonthNamesShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"wgCargoWeekDays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"],"wgCargoWeekDaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"sfgAutocompleteValues":[],"sfgAutocompleteOnAllChars":false,"sfgFieldProperties":[],"sfgCargoFields":[],"sfgDependentFields":[],"sfgShowOnSelect":[],"sfgScriptPath":"/extensions/SemanticForms","edgValues":null,"sfgEDSettings":null,"wgCollapsibleVectorEnabledModules":{"collapsiblenav":true,"experiments":true}}); }</script><script>if(window.mw){ mw.loader.implement("user.options",function($,jQuery){mw.user.options.set({"variant":"en"});});mw.loader.implement("user.tokens",function($,jQuery){mw.user.tokens.set({"editToken":"+\\","patrolToken":"+\\","watchToken":"+\\"});}); /* cache key: eitbok_prod:resourceloader:filter:minify-js:7:a5c52c063dc436c1ca7c9f456936a5e9 */ }</script> <script>if(window.mw){ mw.loader.load(["mediawiki.page.startup","mediawiki.legacy.wikibits","mediawiki.legacy.ajax","skins.vector.js"]); }</script>  </head> <body class="mediawiki ltr sitedir-ltr ns-0 ns-subject page-Structuring_the_Enterprise_IT_Organization skin-vector action-view"> <div id="mw-page-base" class="noprint"></div> <div id="mw-head-base" class="noprint"></div> <div id="content" class="mw-body" role="main"> <a id="top"></a> <div class="mw-indicators"> </div> <h1 id="firstHeading" class="firstHeading" lang="en">Structuring the Enterprise IT Organization</h1> <div id="bodyContent" class="mw-body-content"> <div id="siteSub">From EITBOK</div> <div id="contentSub"></div> <div id="jump-to-nav" class="mw-jump"> Jump to: <a href="#mw-head">navigation</a>, <a href="#p-search">search</a> </div> <div id="mw-content-text" lang="en" dir="ltr" class="mw-content-ltr"><table border="3"> <tr><td> <table> <tr> <td width="60%"><font color="#246196"><b>Welcome to the initial version of the EITBOK wiki. Like all wikis, it is a work in progress and may contain errors. We welcome feedback, edits, and real-world examples. <a href="/Main_Page#How_to_Make_Comments_and_Suggestions" title="Main Page">Click here</a> for instructions about how to send us feedback.</b> </font></td> <td width="20%"><div class="center"><div class="floatnone"><a href="/File:Ieee_logo_1.png" class="image"><img alt="Ieee logo 1.png" src="/images/thumb/a/a9/Ieee_logo_1.png/100px-Ieee_logo_1.png" width="100" height="56" srcset="/images/thumb/a/a9/Ieee_logo_1.png/150px-Ieee_logo_1.png 1.5x, /images/thumb/a/a9/Ieee_logo_1.png/200px-Ieee_logo_1.png 2x" /></a></div></div></td> <td width="20%"><div class="center"><div class="floatnone"><a href="/File:Acm_logo_3.png" class="image"><img alt="Acm logo 3.png" src="/images/thumb/7/76/Acm_logo_3.png/175px-Acm_logo_3.png" width="175" height="61" srcset="/images/thumb/7/76/Acm_logo_3.png/263px-Acm_logo_3.png 1.5x, /images/7/76/Acm_logo_3.png 2x" /></a></div></div></td></tr></table> </td></tr></table> <p> </p> <h2><span class="mw-headline" id="Introduction"><span class="mw-headline-number">1</span> Introduction</span></h2> <p>There are many ways to structure the EIT organization. The right one for an organization is one that facilitates cooperation across the various EIT functions, but that makes accountabilities and responsibilities clear.</p> <p>Early EIT organizations adopted a structure that is still sometimes found today. They divided responsibilities into functions described as <i>design</i>, <i>build</i>, <i>run</i>, or something similar. While it seemed to make sense in concept at the time, it led to silos in real life鈥攕ilos with walls between them, hampering communication and therefore effectiveness, as well as leading to finger-pointing across the barriers.</p> <p>Another problem has been how to manage EIT's relationships with individual users and user departments, while still maintaining the big picture needed for effective portfolio management and funding allocations. This was because primary communications with users were often limited to development activities at the project level and requests coming through the help desk. To some extent, the predicament was addressed by the addition of a project management office (PMO), which both housed a set of project managers and was responsible for aggregating project information. However, because these projects were generally only for application development, much of the work of EIT professionals was left out. This has most famously not resolved the issue of 80 percent of EIT spending going to "maintenance" which usually meant unprojectized work going through the help desk, but not overseen.</p> <p>One approach to solving these problems has been to create <i>business relationship groups</i> that function in many ways like product managers in technology companies. The business relationship managers provide communication in business language with the user groups and coordinate activities within EIT to support their users. Another approach has been to organize EIT into product lines, where each product line group is responsible for a service (product) from concept to retirement.</p> <p>The charts below give some idea of the variety of ways in which EIT has been organized. See if you can guess what sorts of problems these structures would solve and what problems they might create.</p> <h2><span class="mw-headline" id="Structural_Diagrams"><span class="mw-headline-number">2</span> Structural Diagrams</span></h2> <p><a href="/File:EITOperations.PNG" class="image"><img alt="EITOperations.PNG" src="/images/e/ed/EITOperations.PNG" width="867" height="650" /></a><br /><b>Figure 1. EIT Operations</b></p> <p><a href="/File:SharedCommunicationServices.PNG" class="image"><img alt="SharedCommunicationServices.PNG" src="/images/7/72/SharedCommunicationServices.PNG" width="905" height="479" /></a><br /><b>Figure 2. EIT Services鈥擲hared Communication Services</b></p> <p><a href="/File:CustomerService.PNG" class="image"><img alt="CustomerService.PNG" src="/images/1/18/CustomerService.PNG" width="904" height="269" /></a><br /><b>Figure 3. Customer Service</b></p>    </div> <div class="printfooter"> Retrieved from "<a dir="ltr" href="http://eitbokwiki.org/index.php?title=Structuring_the_Enterprise_IT_Organization&oldid=1888">http://eitbokwiki.org/index.php?title=Structuring_the_Enterprise_IT_Organization&oldid=1888</a>" </div> <div id='catlinks' class='catlinks catlinks-allhidden'></div> <div class="visualClear"></div> </div> </div> <div id="mw-navigation"> <h2>Navigation menu</h2> <div id="mw-head"> <div id="p-personal" role="navigation" class="" aria-labelledby="p-personal-label"> <h3 id="p-personal-label">Personal tools</h3> <ul> <li id="pt-login"><a href="/index.php?title=Special:UserLogin&returnto=Structuring+the+Enterprise+IT+Organization" title="You are encouraged to log in; however, it is not mandatory [o]" accesskey="o">Log in</a></li><li id="pt-createaccount"><a href="/Special:RequestAccount" title="You are encouraged to create an account and log in; however, it is not mandatory">Request account</a></li> </ul> </div> <div id="left-navigation"> <div id="p-namespaces" role="navigation" class="vectorTabs" aria-labelledby="p-namespaces-label"> <h3 id="p-namespaces-label">Namespaces</h3> <ul> <li id="ca-nstab-main" class="selected"><span><a href="/Structuring_the_Enterprise_IT_Organization" title="View the content page [c]" accesskey="c">Page</a></span></li> <li id="ca-talk" class="new"><span><a href="/index.php?title=Talk:Structuring_the_Enterprise_IT_Organization&action=edit&redlink=1" title="Discussion about the content page [t]" accesskey="t">Discussion</a></span></li> </ul> </div> <div id="p-variants" role="navigation" class="vectorMenu emptyPortlet" aria-labelledby="p-variants-label"> <h3 id="p-variants-label"> <span>Variants</span><a href="#"></a> </h3> <div class="menu"> <ul> </ul> </div> </div> </div> <div id="right-navigation"> <div id="p-views" role="navigation" class="vectorTabs" aria-labelledby="p-views-label"> <h3 id="p-views-label">Views</h3> <ul> <li id="ca-view" class="selected"><span><a href="/Structuring_the_Enterprise_IT_Organization" >Read</a></span></li> <li id="ca-viewsource"><span><a href="/index.php?title=Structuring_the_Enterprise_IT_Organization&action=edit" title="This page is protected.
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Enterprise Architecture</a></li><li id="n-2.-Strategy-and-Governance"><a href="/Strategy_and_Governance">2. Strategy and Governance</a></li><li id="n-3.-Change-Initiatives"><a href="/Change_Initiatives">3. Change Initiatives</a></li><li id="n-4.-Interoperability"><a href="/Interoperability">4. Interoperability</a></li><li id="n-5.-Security"><a href="/Security">5. Security</a></li><li id="n-6.-Quality"><a href="/Quality">6. Quality</a></li><li id="n-7.-Disaster-Preparedness"><a href="/Disaster_Preparedness">7. Disaster Preparedness</a></li><li id="n-8.-Operations-and-Support"><a href="/Operations_and_Support">8. Operations and Support</a></li><li id="n-9.-Ethics"><a href="/Ethics">9. Ethics</a></li> </ul> </div> </div> <div class="portal" role="navigation" id='p-Part_2._The_Life_Cycle_Perspective' aria-labelledby='p-Part_2._The_Life_Cycle_Perspective-label'> <h3 id='p-Part_2._The_Life_Cycle_Perspective-label'>Part 2. The Life Cycle Perspective</h3> <div class="body"> <ul> <li id="n-What-Makes-Up-a-Life-Cycle.3F"><a href="/What_Makes_Up_a_Life_Cycle%3F">What Makes Up a Life Cycle?</a></li><li id="n-10.-Requirements"><a href="/Requirements">10. Requirements</a></li><li id="n-11.-Acquisition"><a href="/Acquisition">11. Acquisition</a></li><li id="n-12.-Construction"><a href="/Construction">12. Construction</a></li><li id="n-13.-Transition-into-Operation"><a href="/Transition_into_Operation">13. Transition into Operation</a></li><li id="n-14.-Maintenance-and-Control"><a href="/Maintenance_and_Control">14. Maintenance and Control</a></li> </ul> </div> </div> <div class="portal" role="navigation" id='p-Appendices' aria-labelledby='p-Appendices-label'> <h3 id='p-Appendices-label'>Appendices</h3> <div class="body"> <ul> <li id="n-A.-Glossary"><a href="/Glossary">A. Glossary</a></li><li id="n-B.-Structuring-the-Enterprise-IT-Organization"><a href="/Structuring_the_Enterprise_IT_Organization">B. Structuring the Enterprise IT Organization</a></li><li id="n-C.-Enterprise-IT-Skill-Frameworks"><a href="/Enterprise_IT_Skill_Frameworks">C. Enterprise IT Skill Frameworks</a></li><li id="n-D.-Key-Standards"><a href="/Key_Standards">D. Key Standards</a></li><li id="n-E.-Common-EIT-Roles"><a href="/Common_EIT_Roles">E. Common EIT Roles</a></li><li id="n-F.-Enterprise-IT-Maturity-Assessments"><a href="/Enterprise_IT_Maturity_Assessments">F. 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