サポート | au

<!doctype html> <html prefix="og: http://ogp.me/ns#" class="tmpElem " lang="ja"> <head> <script> (function(d) { var config = { kitId: 'bsm5vfo', scriptTimeout: 3000, async: true }, h=d.documentElement,t=setTimeout(function(){h.className=h.className.replace(/\bwf-loading\b/g,"")+" wf-inactive";},config.scriptTimeout),tk=d.createElement("script"),f=false,s=d.getElementsByTagName("script")[0],a;h.className+=" wf-loading";tk.src='https://use.typekit.net/'+config.kitId+'.js';tk.async=true;tk.onload=tk.onreadystatechange=function(){a=this.readyState;if(f||a&&a!="complete"&&a!="loaded")return;f=true;clearTimeout(t);try{Typekit.load(config)}catch(e){}};s.parentNode.insertBefore(tk,s) })(document); </script> <link rel="preconnect" href="https://kddi-h.assetsadobe3.com"/> <meta charset="utf-8"/> <title>サポート | au</title> <meta name="keywords" content="au,KDDI,手続き,料金,請求,故障,マニュアル,トラブル,サポート,設定"/> <meta name="description" content=" サポートのページです。スマートフォン（スマホ）やau one 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src="https://cdnjs.cloudflare.com/ajax/libs/jquery-migrate/3.4.0/jquery-migrate.min.js" integrity="sha512-QDsjSX1mStBIAnNXx31dyvw4wVdHjonOwrkaIhpiIlzqGUCdsI62MwQtHpJF+Npy2SmSlGSROoNWQCOFpqbsOg==" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script src="/etc.clientlibs/settings/wcm/designs/vendor/jquery-plugins.min.5eb12fc247ca9de74d9c9e0b5456b292.js"></script> <script src="/etc.clientlibs/settings/wcm/designs/vendor/vue.min.4fb4d2db3d9c88d57bde39a75056cd54.js"></script> <script src="/etc.clientlibs/settings/wcm/designs/au-com/clientlib-dynamicmedia.min.90cf6c9be12ccfcdb1e2367deb68f494.js"></script> <script src="/etc.clientlibs/settings/wcm/designs/au-com/clientlib-js-valid.min.033df8dcbeabf1c671bb4860c5951bb9.js"></script> <style> /* ▼API対応 ----------------------------------------------------------------- */ .only-iphone-disp, .only-android-disp, .only-pc-disp { display: none; } .login-disp { display: none; } .login-disp.notlogin-state { display: block; } body.login-state .login-disp.notlogin-state { display: none; } body.login-state .login-disp.login-state { display: block; } .login-announce-box, .top-telnum-box { padding: 0 10px 10px; } .login-announce-box a { display: block; background-color: #fff; border: 1px solid #eb5505; border-radius: 4px; position: relative; } .login-announce-box a .lead-text { text-align: center; padding: 10px; } .login-announce-box a .lead-text span { display: inline-block; } .login-announce-box a .lead-text span em { font-style: normal; font-weight: 700; font-size: 110%; } .login-announce-box a .bottom-text { background-color: #eb5505; color: #fff; text-align: center; padding: 2px; text-decoration: none !important; } .login-announce-box a .bottom-text:after { content: ""; display: block; border-top: 1px solid #fff; border-right: 1px solid #fff; width: 8px; height: 8px; position: absolute; bottom: 8px; right: 5px; transform-origin: center; transform: rotateZ(45deg); } .top-telnum-box-inner { background-color: #fff; border: 1px solid #eb5505; border-radius: 4px; padding: 10px 10px 8px; } .top-telnum-box-inner .lead-text { text-align: center; } .top-telnum-box-inner .phone-num { text-align: center; margin: 10px 0; } .top-telnum-box-inner .phone-num .apidata-phonenum { font-weight: 800; color: #eb5505; } .top-telnum-box-inner a { display: block; text-align: right; text-decoration: underline; } @media (min-width: 768px) { .login-announce-box, .top-telnum-box { padding: 0; width: 94%; margin: 0 auto 10px; } } .st2top10-detailCard .st2linkCard-orangeArea { background-color: #fdeee6; margin: -20px -15px 20px; border-bottom: 1px solid #d1d1d1; border-radius: 3px 3px 0 0; } .st2top10-detailCard .st2linkCard-orangeArea-blockLink { display: block; padding: 15px; } .st2top10-detailCard .st2linkCard-orangeArea-blockLink:after { content: ""; display: block; border-top: 1px solid #eb5505; border-right: 1px solid #eb5505; width: 8px; height: 8px; position: absolute; top: 45%; right: 15px; transform-origin: center; transform: rotateZ(45deg); } .st2top10-detailCard .st2linkCard-orangeArea-rightLink { text-align: right; font-size: 90%; padding: 0 15px 20px; } .st2top10-detailCard .st2linkCard-orangeArea-rightLink a { color: #06a !important; } .st2top10-detailCard .st2linkCard-orangeArea .st2linkCard-orangeArea-text { padding: 15px; } @media (min-width: 768px) { .st2top10-detailCard .st2linkCard-orangeArea { margin: -37px -30px 20px; border-radius: 6px 6px 0 0; } } .st2linkCard-seikyuKingaku { padding: 20px 15px; } .st2linkCard-seikyuKingaku dt { margin-bottom: 5px; } .st2linkCard-seikyuKingaku dd { display: flex; width: 90%; margin: 0 auto; justify-content: space-between; } .st2linkCard-seikyuKingaku dd .left {} .st2linkCard-seikyuKingaku dd .price { font-weight: 800; } .st2linkCard-seikyuKingaku dd .price .num { font-style: normal; color: #eb5505; font-size: 115%; } .st2linkCard-dataZanryo { padding: 20px 15px; display: flex; width: 100%; justify-content: space-between; } .st2linkCard-dataZanryo dt {} .st2linkCard-dataZanryo dd { font-weight: 800; } .st2linkCard-dataZanryo dd .num { font-style: normal; color: #eb5505; font-size: 115%; } .st2linkCard-dataZanryo-error { padding: 20px 15px; } .st2top10-detailCard.api-error-wrap-datazan, .st2top10-detailCard.api-ok-wrap-datazan { padding-bottom: 0; } .st2top10-detailCard.api-error-wrap-datazan .st2linkCard-orangeArea, .st2top10-detailCard.api-ok-wrap-datazan .st2linkCard-orangeArea { margin-bottom: 0; border-radius: 6px 6px 6px 6px; border-bottom: none; } body.login-state .login-disp.login-state.api-error-wrap-fee, body.login-state .login-disp.login-state.api-error-wrap-datazan { display: none; } .st2linkCard-Kappu { padding: 20px 15px; } .st2linkCard-Kappu dt { margin-bottom: 5px; } .st2linkCard-Kappu dd { display: flex; align-items: flex-end; width: 95%; margin: 5px auto; justify-content: space-between; } .st2linkCard-Kappu dd .kappu-left {} .st2linkCard-Kappu dd .kappu-right {} .st2linkCard-Kappu dd .kappu-right .apidata-kishu, .st2linkCard-Kappu dd .kappu-right em { font-style: normal; font-weight: 800; color: #eb5505; font-feature-settings: "palt"; } .st2linkCard-Kappu dd .kappu-right .kappu-kaisuu { margin-bottom: 0; } .st2linkCard-Kappu dd .kappu-right .kappu-zangaku { text-align: right; } @media (max-width: 767px) { .st2top10-detailCard.api-error-wrap-datazan .st2linkCard-orangeArea, .st2top10-detailCard.api-ok-wrap-datazan .st2linkCard-orangeArea { border-radius: 3px 3px 3px 3px; } .st2linkCard-Kappu dd.kishu { font-size: 85%; } } /* ▲API対応 ----------------------------------------------------------------- */ .img-center .card img { width: 100%; } .img-center .image { text-align: center; } .bg .cmp-accordion__item { background-color: #fdeee6; } .st2top10-detailCard .st2top10-detailCard-heading { font-weight: unset; margin-bottom: 0 !important; } .link-list { color: #06a; } .messageBtn_inModal li, .messageBtn_usual li { width: 50%; } .cmp-au-com-accordion { border: 1px solid #eb5505; } .st2card-img.-item-13 { width: 50px; margin-top: 20px; margin-bottom: 22px; margin-left: 0; } .st2guide-top .st2guide-logo { position: absolute; top: -10px; left: 11%; width: 60px; } h3#accordion01 { font-size: 26px; } h2.st2-ttl { text-align: center; padding: 48px 10px 0; } span.inner-text { font-size: 30px; padding-left: 10px; } span.ezweb_inner_logo.img { padding-right: 10px; } .st2top10 { padding-top: 0 !important; padding-bottom: 0 !important; background-color: #fdeee6; } .st2guide-steps { background-color: #fff; } .st2guide-steps::after { background-color: #f3f3f3; background-image: url(/content/dam/au-com/support-2/img/st_support-2_img_07_2003.png); } li.st2enquete-link { background-color: #fff; } /* 別窓アイコンビュレット */ .st2enquete-link.link_window_icon::after { content: ""; display: block; position: absolute; right: 16px; bottom: 25px; width: 9px; height: 10px; background-image: url(/content/dam/au-com/support-2/img/st_support-2_img_10.png); background-repeat: no-repeat; background-size: 100%; } .st2box { width: 45%; margin: 10px auto 50px; } p.st2box-inner { text-align: center; padding: 20px 0; background-color: #fff; color: #0066AA; border: 1px solid #e5e5e5; } .st2card-img.-item-1 { width: 40px; margin-top: 20px !important; margin-bottom: 19px !important; } .st2card-img.-item-5 { width: 39px; margin-top: 20px !important; margin-bottom: 14px !important; } .st2card-img.-item-6 { width: 43px; margin-top: 20px !important; margin-bottom: 16px !important; } .st2card-img.-item-7 { width: 48px; margin-top: 20px !important; margin-bottom: 22px !important; margin-left: 3px !important; } .st2card-img.-item-2 { width: 47px; margin-top: 20px !important; margin-left: 0 !important; margin-bottom: 18px !important; } .st2card-img.-item-4 { margin-top: 20px !important; margin-bottom: 21px !important; margin-left: 0 !important; } .st2card-img.-item-8 { width: 50px; margin-top: 20px !important; margin-bottom: 22px !important; margin-left: 0 !important; } .st2card-img.-item-3 { width: 58px; margin-top: 20px !important; margin-bottom: 19px !important; margin-left: 5px !important; } .st2card-img.-item-9 { width: 50px; margin-top: 20px !important; margin-bottom: 18px !important; margin-left: 0 !important; } .st2enquete-linkCards { padding: 35px 30px; } .st2enquete-linkCards { display: block; } .st2enquete-responseCard { display: flex; max-width: none; } .st2linkCard.st2enquete-responseCard { margin-left: 0 !important; } .st2-text { width: 48%; margin-right: 30px; } .st2enquete-linkCardBtn { width: 48%; } .st2enquete-linkCardTxt { min-height: 72px; } .st2enquete-linkCardTxt { margin-bottom: 0 !important; } p.st2enquete-linkCardTxt { min-height: 0 !important; } a.btnElem.btn-auOrange.txtSize-mSmall.txtW-bold.btn-icon-arrow-r.iconAlign-rightEnd.cardBox-btn-l.supportTop-btn { padding: 20px 75px; font-size: 16px; } .st2btn { border-radius: 0 !important; } .model-in-use-noLogin .use-model-cont .use-model-card .cardBox-ctr .use-model-menu .login-link { padding: 2px 0 0; } @media (min-width: 980px) { .st2top10 { margin-bottom: 0 !important; padding-top: 40px; padding-bottom: 0 !important; } /* .st2guide-steps .st2guide-btns .st2guide-btn { margin: 0 15px 12px; padding: 23px 10px 23px 40px; width: 30%; } */ } @media (max-width: 980px) { a.btnElem.btn-auOrange.txtSize-mSmall.txtW-bold.btn-icon-arrow-r.iconAlign-rightEnd.cardBox-btn-l.supportTop-btn { padding: 20px 25px 20px 20px; } .model-in-use-noLogin .use-model-cont .use-model-card .cardBox-ctr .use-model-menu .use-model-title { padding: 18px 20px 18px 0; } } @media screen and (min-width: 768px) { .messageBtn_inModal .apple-business-chat-button-container img, .messageBtn_usual .apple-business-chat-button-container img { height: 52px; } } @media screen and (max-width: 767px) { div#aucom_support_iphone { padding: 0 10px; } span.inner-text { font-size: 20px; } h2.st2-ttl { text-align: left; padding: 20px 5% 0; } .heading-ttl .heading-inner-icon { display: flex; align-items: center; } .search-box-cont { padding: 0 20px; } .st2enquete-linkCards { margin-top: 48px; } #maincontArea .support-search-main .support-search-inner { padding: 0 20px; } .st2top10-detail { margin: 0 calc(-1.5vw + -10px) 20px; width: calc(100vw + 20px); } .st2section-inner { margin: 0 auto; width: 94%; } .st2card { padding: 8px 0; display: flex; margin-right: 0; align-items: center; min-height: 0; } .st2card-img.-item-1, .st2card-img.-item-2, .st2card-img.-item-3, .st2card-img.-item-4, .st2card-img.-item-5, .st2card-img.-item-6, .st2card-img.-item-7, .st2card-img.-item-8, .st2card-img.-item-9, .st2card-img.-item-13 { margin: 0 5px 0 8px !important; width: 18%; } .st2card-txt { font-size: 16px; text-align: left; margin: 0 13px 0 0; } .notIcon .st2card-txt { margin: 0; } .st2card::after { right: 5px; bottom: 45%; } .st2card.-active::after { bottom: 35%; } .st2box { width: 93%; } p.st2box-inner { padding: 20px 10px; font-size: 14px; } h3#accordion01 { font-size: 20px; } .messageBtn_inModal .apple-business-chat-button-container img, .messageBtn_usual .apple-business-chat-button-container img { height: 52px; } .st2enquete-responseCard { display: block; } .st2-text { width: 100%; margin-right: 0; margin-bottom: 25px; } .st2enquete-linkCardBtn { width: 85.5%; margin: 0 auto; } .st2enquete-linkCardSubheading { text-align: center; } .st2enquete-linkCards { padding: 25px 20px; } .st2top10-detailCard .st2top10-detailCard-heading { font-size: 16px; } .model-in-use-noLogin .use-model-cont .use-model-card .cardBox-ctr .use-model-menu .use-model-title { margin: 0; font-size: 20px; padding: 18px 0; } .model-in-use-noLogin .use-model-cont .use-model-card .cardBox-ctr .use-model-menu .login-link a { font-size: 16px; } a.btnElem.btn-auOrange.txtSize-mSmall.txtW-bold.btn-icon-arrow-r.iconAlign-rightEnd.cardBox-btn-l.supportTop-btn { padding: 20px 75px; } } @media (max-width: 340px) { .messageBtn_inModal .apple-business-chat-button-container img, .messageBtn_usual .apple-business-chat-button-container img { height: 45px; } } /* ▼API関連2 */ .seikyukingaku-kakunin .st2linkCard.login-state { padding-bottom: 0; } .seikyukingaku-kakunin .st2linkCard.login-state .st2linkCard-orangeArea { margin-bottom: 0; border-radius: 6px; } .seikyukingaku-kakunin .st2linkCard.login-state .st2linkCard-orangeArea p.txtSize-small { border-top: 1px solid #d1d1d1; margin: 0 15px; padding: 15px 0; } .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo { margin: 0 15px; border-top: 1px solid #d1d1d1; padding-top: 15px; padding-bottom: 25px; } .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo dt { text-align: left; font-size: 114%; } .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo dd.applypromo-text { text-align: left; font-size: 114%; margin-bottom: 10px; } .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo dd.applypromo-button {} .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo dd.applypromo-button a { display: block; text-align: center; font-size: 110%; background-color: #fff; padding: 5px 0; border: 1px solid #eb5505; border-radius: 4px; text-decoration: none; position: relative; } .st2linkCard.login-state .st2linkCard-orangeArea .st2linkCard-applypromo dd.applypromo-button span:after { position: absolute; top: 50%; right: 10px; content: ""; display: block; width: .5em; height: .5em; border-top: 2px solid #eb5505; border-right: 2px solid #eb5505; transform: translatey(-50%) rotatez(45deg); } /* ▲API関連2 */ /* 202105 add */ .st2linkCard .st2linkCard-head-link-box { background-color: #fdeee6; margin-top: -37px; margin-left: -30px; margin-right: -30px; border-radius: 6px 6px 0 0; margin-bottom: 30px; border-bottom: 1px solid #d1d1d1; } .st2linkCard .st2linkCard-head-link-box a { display: block; padding: 15px 30px; text-decoration: none; } .st2linkCard .st2linkCard-head-link-box a span { display: inline-block; padding-right: 15px; position: relative; line-height: 1; } .st2linkCard .st2linkCard-head-link-box a span:after { content: ""; position: absolute; top: 50%; right: 0%; display: block; width: 8px; height: 8px; border-top: 2px solid #eb5505; border-right: 2px solid #eb5505; transform: translateY(-59%) rotateZ(45deg); } @media screen and (max-width: 979px) { .st2linkCard .st2linkCard-head-link-box { margin-top: -20px; margin-left: -15px; margin-right: -15px; border-radius: 3px; margin-bottom: 20px; } .st2linkCard .st2linkCard-head-link-box a { padding: 15px 15px; } } /* --------------------------------------------- */ /* エナ：よく閲覧されているサポート情報ボックス内 */ /* .st2top10-detail .st2top10-detailArea { background-image: url("/content/dam/au-com/support-2/img/ena/ena-03-naname.png"); background-size: 110px; background-repeat: no-repeat; background-position: 85% 80%; } */ /* @media screen and (max-width: 979px) { .st2top10-detail .st2top10-detailArea { background-position: 98% 80%; } } */ /* @media screen and (max-width: 767px) { .st2top10-detail .st2top10-detailArea { background-image: none; position: relative; padding-bottom: 50px; } .st2top10-detail .st2top10-detailArea:after { position: absolute; bottom: -20px; right: 10px; content: ""; display: block; background-image: url("/content/dam/au-com/support-2/img/ena/ena-03-naname.png"); background-repeat: no-repeat; background-size: contain; width: 80px; height: 80px; transform: rotateZ(7deg); } } */ /* エナ：こちらのサポートをご案内いたします */ .st2guide-response .st2guide-logo { width: 80px; } @media screen and (max-width: 767px) { .st2guide-response .st2guide-logo { width: 90px; } } /* ----------------------------------------------------------------------------------------------- 電話番号無し / uqlink1 / uqlink3 */ /* 回線情報 */ body.login-state.no-phone-num .top-telnum-box { display: none; } /* 請求金額確認 */ body.login-state.no-phone-num .seikyukingaku-kakunin .login-disp.login-state, body.login-state.uqlink1 .seikyukingaku-kakunin .login-disp.login-state, body.login-state.uqlink2 .seikyukingaku-kakunin .login-disp.login-state, body.login-state.uqlink3 .seikyukingaku-kakunin .login-disp.login-state { display: none; } body.login-state.no-phone-num .seikyukingaku-kakunin .login-disp.notlogin-state, body.login-state.uqlink1 .seikyukingaku-kakunin .login-disp.notlogin-state, body.login-state.uqlink2 .seikyukingaku-kakunin .login-disp.notlogin-state, body.login-state.uqlink3 .seikyukingaku-kakunin .login-disp.notlogin-state { display: block; } body.login-state.no-phone-num .seikyukingaku-kakunin .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink1 .seikyukingaku-kakunin .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink2 .seikyukingaku-kakunin .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink3 .seikyukingaku-kakunin .login-disp.notlogin-state .st2linkCard-head-link-box { display: none; } /* データ残量確認 */ body.login-state.no-phone-num #top10-2 .login-disp.login-state, body.login-state.uqlink1 #top10-2 .login-disp.login-state, body.login-state.uqlink2 #top10-2 .login-disp.login-state, body.login-state.uqlink3 #top10-2 .login-disp.login-state { display: none; } body.login-state.no-phone-num #top10-2 .login-disp.notlogin-state, body.login-state.uqlink1 #top10-2 .login-disp.notlogin-state, body.login-state.uqlink2 #top10-2 .login-disp.notlogin-state, body.login-state.uqlink3 #top10-2 .login-disp.notlogin-state { display: block; } body.login-state.no-phone-num #top10-2 .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink1 #top10-2 .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink2 #top10-2 .login-disp.notlogin-state .st2linkCard-head-link-box, body.login-state.uqlink3 #top10-2 .login-disp.notlogin-state .st2linkCard-head-link-box { display: none; } /* 吹き出し三角部分 */ .st2top10-detail-img { z-index: 1; } /* --------------------------------------------- */ /* カテゴリから探す font-style */ .st2guide-steps.js-id-1:first-child .st2guide-btns .st2guide-btn { font-weight: bold; } .st2smallTxt { font-weight: normal; } /* 各種サービスのサポート情報 font-style */ .st2enquete-link a { font-weight: bold; } /* --------------------------------------------- */ .support_content_wrap { width: 100%; max-width: 440px; margin: auto; padding: 0 15px; } .support_content_wrap .cmp-link__text { color: #06a !important; } @media (min-width: 768px) { .support_content_wrap { padding: 20px 15px; border: 1px solid #d1d1d1; border-radius: 3px; box-shadow: 0 1px 4px rgba(0, 0, 0, 0.14); } } </style>  <style> .async-hide { opacity: 0 !important } </style> <script>(function (a, s, y, n, c, h, i, d, e) { s.className += ' ' + y; h.start = 1 * new Date; h.end = i = function () { s.className = s.className.replace(RegExp(' ?' + y), '') }; (a[n] = a[n] || []).hide = h; setTimeout(function () { i(); h.end = null }, c); h.timeout = c; })(window, document.documentElement, 'async-hide', 'dataLayer', 2000, { 'OPT-NMGQSJP': 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onclick="trEventClick(this,'【click】global_menu','detail_text_support','');">サポート</a></li> <li><a href="https://my.au.com/" onclick="trEventClick(this,'【click】global_menu','detail_text_myau','');">My au</a></li> </ul> </div> <div class="globalNav-subNav"> <ul class="globalNav-list globalNav-shopNav"> <li class="globalNav-item-shop"> <a style="line-height: 16px;" href="/storelocator/" onclick="trEventClick(this,'【click】global_menu','detail_text_storelocator','');"><span class="iconElem globalNav-icon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_shop.png?fmt=png-alpha&scl=1" alt="" onerror="this.onerror = null;this.src = '/etc.clientlibs/settings/wcm/designs/au-com/clientlib-site/resources/images/icon/icon_shop.png'"></span><span class="globalNav-itemTxt">ショップ検索・<br>来店予約</span></a> </li> <li class="globalNav-item-online"><a href="/mobile/onlineshop/" onclick="trEventClick(this,'【click】global_menu','detail_text_onlineshop','');"><span class="iconElem globalNav-icon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_auonlineshop.png?fmt=png-alpha&scl=1" alt="" onerror="this.onerror = null;this.src = '/etc.clientlibs/settings/wcm/designs/au-com/clientlib-site/resources/images/icon/icon_auonlineshop.png'"></span><span class="globalNav-itemTxt">au Online Shop</span></a></li> <li class="globalNav-item-search jsc-show-search-wrapper"> <a class="subNav-showSearchBtn jsc-show-search-trigger" href="javascript:void(0);"><span class="iconElem iconElem-search globalNav-icon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_search.png?fmt=png-alpha&scl=1" alt="" onerror="this.onerror = null;this.src = '/etc.clientlibs/settings/wcm/designs/au-com/clientlib-site/resources/images/icon/icon_search.png'"></span></a> <div 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onclick="trEventClick(this,'【click】global_menu','detail_text_search','');"> </form>  </div> </li> </ul> <ul class="globalNav-list globalNav-infoNav"> <li><a href="/information/" onclick="trEventClick(this,'【click】global_menu','detail_text_information','');">ニュースセンター</a></li> <li><a href="/support/inquiry/" onclick="trEventClick(this,'【click】global_menu','detail_text_inquiry','');">お問い合わせ</a></li> <li><a href="/english/" onclick="trEventClick(this,'【click】global_menu','detail_text_english','');">English</a></li> <li class="globalNav_companyInformation_click"><a class="link-window">企業情報</a></li> </ul> <div class="globalNav_companyInformation_pc"> <ul class="globalNav-list globalNav-infoNav"> <li><a class="link-window" target="_blank" href="https://www.kddi.com/corporate/?utm_source=aucom&utm_medium=referral&utm_campaign=autop" onclick="trEventClick(this,'【click】global_menu','detail_text_corporate','');">企業情報</a></li> <li><a class="link-window" target="_blank" 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<div> <div class="au-experiencefragment parbase"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="new-disaster-message parbase aem-GridColumn aem-GridColumn--default--12"> <script> (function($) { $(document).trigger('disaster:check'); })(jQuery); </script> </div> </div> </div></div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </div> </section> </div> <div class="memo text parbase aem-GridColumn aem-GridColumn--default--12"> </div> <div class="heading title cmp-au-com-title__border__orange__h1 aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-0 margin-t-sp-0 margin-b-30 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h1 class="cmp-au-com-title__text" id="heading-7f058b91c6"> <span> サポート </span> </h1> </div> </div> <div class="card image cmp-au-com-card__background--lightorange cmp-au-com-card__shadow--none aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-card margin-t-sp-0 margin-b-sp-0 margin-r-sp-10 margin-l-sp-10" id="card-a47f59faae"> <div class="cmp-au-com-card__wrapper"> <div class="cmp-au-com-card__link "> <div class="cmp-au-com-card__display"> <div class="cmp-au-com-card__image-section "> <div class="cmp-au-com-card__image-section__image"> </div> <div class="cmp-au-com-card__footer"> <div class='cmp-au-com-card__footer__link'><div class="link button"> <div class="cmn-toolTip toolTip-section margin-t-10 margin-t-sp-5 margin-b-0 margin-b-sp-0 margin-r-0 margin-r-sp-0 margin-l-5 margin-l-sp-0"> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-5b627cf5d2"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </div> </div> <div class="cmp-au-com-card__contents-section "> <div class="cmp-au-com-card__body"> <div class='cmp-au-com-card__body__contents'> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="paragraph text aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-10 margin-r-0 margin-l-0 " id="paragraph-e561cbe8cf"> <p><span class="txtColor-base"><span class="txtSize-base"><b>auメッセージサポートの名称変更ならびに、有人受付時間変更についてのお知らせ</b></span></span></p> </div> </div> <div class="paragraph text aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-5 margin-r-0 margin-l-0 " id="paragraph-49c1dee81a"> <p><span class="txtSize-small"><span class="txtColor-base">「auメッセージサポート」は、サービス内容の分かりやすさ向上のため、2025年2月25日より「auチャットサポート」に名称を変更いたします。</span></span></p> <p><span class="txtSize-small"><span class="txtColor-base">また、有人コミュニケータの応対時間を以下のとおり変更いたします。</span></span></p> </div> </div> <div class="list-unordered cmp-au-com-list-unordered__marker__dot cmp-au-com-list-unordered__textsize__small aem-GridColumn aem-GridColumn--default--12"><div class="cmp-au-com-list-unordered"> <ul class="margin-t-0 margin-b-5 margin-r-0 margin-l-0 "> <li> 2025年2月24日（月）まで　10:00～22:00 </li> <li> 2025年2月25日（火）から　9:00～20:00 </li> </ul> </div> </div> <div class="paragraph text aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-10 margin-r-0 margin-l-0 " id="paragraph-7d47cc8a6b"> <p><span class="txtSize-small"><span class="txtColor-base">なお、引き続きAIでは24時間対応いたします。</span></span></p> <p><span class="txtSize-small"><span class="txtColor-base">今後とも「auチャットサポート」をご愛顧賜りますよう、何卒よろしくお願いいたします。</span></span></p> </div> </div> <div class="paragraph text aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-text cmp-au-com-text " id="paragraph-6f3e1a0541"> <p><span class="txtSize-small"><span class="txtColor-light">掲載日：2024年12月26日</span></span></p> </div> </div> </div> </div> </div> <div class="cmp-au-com-card__footer"> <div class='cmp-au-com-card__footer__link'><div class="link button"> <div class="cmn-toolTip toolTip-section "> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-1abf6d1392"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> </div> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-60 margin-t-sp-60 margin-b-20 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="heading-ac0369cc54"> <span> よく見られているサポート情報 </span> </h2> </div> </div> <div class="memo text parbase aem-GridColumn aem-GridColumn--default--12"> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section id="au_support-589__inner" class="lazyload layout-section alwaysDisplay "> <div class="layout-ctr"> <div class="layout-display"> <div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </div> </section> </div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="support_content_list" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="memo text parbase"> </div> <div class="htmlblock parbase"> <style> #support_content_list { display: none; } </style> </div> <div class="section-container section-container-v2"> <section id="js_support_content_1" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="memo text parbase"> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text " id="paragraph-67f459b409"> <p><span class="txtColor-base"><span class="txtSize-base">My auで請求内容のご確認や請求書をダウンロードできます。</span></span></p> </div> </div> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__window"> <a id="button-38e713c4e0" href="https://my.au.com/aus/hc-cs/omt/OMT0010001.hc" onclick="trEventClick(this,'【click】www.au.com/support/','we-we-ow-1734_20230701','',event);" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_blank"> <span class="cmp-button__text">請求金額確認へ進む</span> </a> </div> <div class="link button cmp-au-com-link_icon_text cmp-au-com-link__align__center"> <div class="cmn-toolTip toolTip-section margin-t-20 margin-b-0 margin-r-0 margin-l-0 "> <span class="cmp-au-com-link "> <a class="cmp-link__text " target="_self" id="link-5c8cbc7141" href="http://kddi-l.jp/nnz" onclick="trEventClick(this,'【click】www.au.com/support/','detail_button_support_001_20230815','',event);"> <div class="link-content"> <span> My auアプリで開く </span> </div> </a> </span> </div> </div> <div class="button cmp-au-com-button__btn__basicauOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__window"> <a id="button-bbd80cf8d4" href="https://my.au.com/rd/download1" onclick="trEventClick(this,'【click】www.au.com/support/','we-we-ow-0440_20230701','',event);" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_blank"> <span class="cmp-button__text">請求書ダウンロード</span> </a> </div> <div class="hr separator"> <div class="cmp-au-com-hr-display"> <div class="cmp-au-com-hr-width"> <hr class="cmp-au-com-hr margin-t-20 margin-b-20 margin-r-0 margin-l-0 " id="hr-0da5f18f65/"/> </div> </div> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-20 margin-r-0 margin-l-0 " id="paragraph-afee236816"> <p><span class="txtColor-base"><span class="txtSize-base">お探しのサポート情報が見つからない場合、よくあるご質問もご確認ください。</span></span></p> </div> </div> <div class="section-container section-container-v2"> <section id="section-container-2596758353" class="cmp-container cmp-au-com-container lazyload support_qa_link_blue alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="list cmp-list--rows-space-small cmp-list--faq-icon"> <ul id="list-2ad662df0d" class="cmp-list" data-cmp-data-layer="{"list-2ad662df0d":{"repo:modifyDate":"2024-06-17T02:48:30Z","@type":"core/wcm/components/list/v2/list"}}"> <li class="cmp-list__item" data-cmp-data-layer="{"list-2ad662df0d-item-49e9752f3b":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000003/pg00000384.html","repo:modifyDate":"2024-04-11T02:35:12Z","dc:title":"支払期日を過ぎた未払い料金の支払いはできますか？","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000003/pg00000384/" data-cmp-clickable> <span class="cmp-list__item-title">支払期日を過ぎた未払い料金の支払いはできますか？</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-2ad662df0d-item-f3fdd64ddb":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000000/pg00000001.html","repo:modifyDate":"2024-03-19T07:26:44Z","dc:title":"利用した覚えのない請求があるので確認したい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000000/pg00000001/" data-cmp-clickable> <span class="cmp-list__item-title">利用した覚えのない請求があるので確認したい</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-2ad662df0d-item-b49b632548":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000021/pg00002114.html","repo:modifyDate":"2024-04-26T09:25:45Z","dc:title":"まとめている請求を別々にしたい（請求分割）","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000021/pg00002114/" data-cmp-clickable> <span class="cmp-list__item-title">まとめている請求を別々にしたい（請求分割）</span> </a> </article> </li> </ul> </div> </div> </section> </div> <div class="link button cmp-au-com-link_icon_text cmp-au-com-link__font__small cmp-au-com-link__align__right"> <div class="cmn-toolTip toolTip-section margin-t-10 margin-b-0 margin-r-0 margin-l-0 "> <span class="cmp-au-com-link "> <a class="cmp-link__text " target="_self" id="link-5ea5b6d70d" href="/support/faq/keyword-search/?keyword=%E8%AB%8B%E6%B1%82%E9%87%91%E9%A1%8D" onclick="trEventBe(this,'【click】www.au.com/support/','detail_text_support_002_20230815','',event);"> <div class="link-content"> <span> 請求金額に関するよくあるご質問一覧 </span> </div> </a> </span> </div> </div> </div> </section> </div> <div class="section-container section-container-v2"> <section id="js_support_content_2" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="memo text parbase"> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text " id="paragraph-33127e503b"> <p><span class="txtColor-base"><span class="txtSize-base">auのキャリアメール（@au.com／@ezweb.ne.jp）を利用するための初期設定をご確認いただけます。</span></span></p> </div> </div> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__window"> <a id="button-04b4dd5131" href="/iphone/support/guide/mail-convenient-use/default-settings/" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_blank"> <span class="cmp-button__text">iPhone／iPad のメール初期設定</span> </a> </div> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__window"> <a id="button-d35802f782" href="/support/service/mobile/email/provisioning/#anc01" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_blank"> <span class="cmp-button__text">Android のメール初期設定</span> </a> </div> <div class="hr separator"> <div class="cmp-au-com-hr-display"> <div class="cmp-au-com-hr-width"> <hr class="cmp-au-com-hr margin-t-20 margin-b-20 margin-r-0 margin-l-0 " id="hr-036360db62/"/> </div> </div> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-20 margin-r-0 margin-l-0 " id="paragraph-c32b99e270"> <p><span class="txtColor-base"><span class="txtSize-base">お探しのサポート情報が見つからない場合、よくあるご質問もご確認ください。</span></span></p> </div> </div> <div class="section-container section-container-v2"> <section id="section-container-59804cadca" class="cmp-container cmp-au-com-container lazyload support_qa_link_blue alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="list cmp-list--rows-space-small cmp-list--faq-icon"> <ul id="list-3f273331a9" class="cmp-list" data-cmp-data-layer="{"list-3f273331a9":{"repo:modifyDate":"2024-06-17T02:52:26Z","@type":"core/wcm/components/list/v2/list"}}"> <li class="cmp-list__item" data-cmp-data-layer="{"list-3f273331a9-item-25b765d6b1":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000002/pg00000276.html","repo:modifyDate":"2024-04-10T03:38:49Z","dc:title":"自分のauメールアドレス（@ezweb.ne.jp／@au.com）を確認したい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000002/pg00000276/" data-cmp-clickable> <span class="cmp-list__item-title">自分のauメールアドレス（@ezweb.ne.jp／@au.com）を確認したい</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-3f273331a9-item-01ec987062":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000019/pg00001954.html","repo:modifyDate":"2024-04-18T02:30:07Z","dc:title":"【auメール持ち運び】サービスの利用申し込みとメールアプリを設定したい（Android）","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000019/pg00001954/" data-cmp-clickable> <span class="cmp-list__item-title">【auメール持ち運び】サービスの利用申し込みとメールアプリを設定したい（Android）</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-3f273331a9-item-ad5a11a36f":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000001/pg00000195.html","repo:modifyDate":"2024-04-08T11:44:46Z","dc:title":"【auメール持ち運び】サービスの利用申し込みとメールアプリを設定したい（iPhone／ iPad）","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000001/pg00000195/" data-cmp-clickable> <span class="cmp-list__item-title">【auメール持ち運び】サービスの利用申し込みとメールアプリを設定したい（iPhone／ iPad）</span> </a> </article> </li> </ul> </div> </div> </section> </div> <div class="link button cmp-au-com-link_icon_text cmp-au-com-link__font__small cmp-au-com-link__align__right"> <div class="cmn-toolTip toolTip-section margin-t-10 margin-b-0 margin-r-0 margin-l-0 "> <span class="cmp-au-com-link "> <a class="cmp-link__text " target="_self" id="link-7cad9e5944" href="/support/faq/keyword-search/?keyword=%E3%83%A1%E3%83%BC%E3%83%AB%E3%80%80%E8%A8%AD%E5%AE%9A" onclick="trEventBe(this,'【click】www.au.com/support/','detail_text_support_010_20230815','',event);"> <div class="link-content"> <span> メール初期設定に関するよくあるご質問一覧 </span> </div> </a> </span> </div> </div> </div> </section> </div> <div class="section-container section-container-v2"> <section id="js_support_content_3" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="memo text parbase"> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text " id="paragraph-f75737706f"> <p><span class="txtColor-base"><span class="txtSize-base">My auで料金プランや料金割引サービスをご確認いただけます。</span></span></p> </div> </div> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__window"> <a id="button-404fe9ace1" href="https://my.au.com/aus/hc-cs/osm/OSM0020003.hc?agdt=2&ancID=tabArea2title" onclick="trEventClick(this,'【click】www.au.com/support/','detail_button_support_005_20230815','',event);" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_blank"> <span class="cmp-button__text">料金プランの確認・変更へ進む</span> </a> </div> <div class="link button cmp-au-com-link_icon_text cmp-au-com-link__align__center"> <div class="cmn-toolTip toolTip-section margin-t-20 margin-b-0 margin-r-0 margin-l-0 "> <span class="cmp-au-com-link "> <a class="cmp-link__text " target="_self" id="link-d9b68400d5" href="http://kddi-l.jp/m5E" onclick="trEventClick(this,'【click】www.au.com/support/','detail_button_support_006_20230815','',event);"> <div class="link-content"> <span> My auアプリで開く </span> </div> </a> </span> </div> </div> <div class="hr separator"> <div class="cmp-au-com-hr-display"> <div class="cmp-au-com-hr-width"> <hr class="cmp-au-com-hr margin-t-20 margin-b-20 margin-r-0 margin-l-0 " id="hr-3b0217f7fd/"/> </div> </div> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-b-20 margin-r-0 margin-l-0 " id="paragraph-0e99e00805"> <p><span class="txtColor-base"><span class="txtSize-base">お探しのサポート情報が見つからない場合、よくあるご質問もご確認ください。</span></span></p> </div> </div> <div class="section-container section-container-v2"> <section id="section-container-399a84ada7" class="cmp-container cmp-au-com-container lazyload support_qa_link_blue alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="list cmp-list--rows-space-small cmp-list--faq-icon"> <ul id="list-ab0c501ad3" class="cmp-list" data-cmp-data-layer="{"list-ab0c501ad3":{"repo:modifyDate":"2024-06-17T02:57:31Z","@type":"core/wcm/components/list/v2/list"}}"> <li class="cmp-list__item" data-cmp-data-layer="{"list-ab0c501ad3-item-2baea16963":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000000/pg00000087.html","repo:modifyDate":"2024-03-29T05:04:04Z","dc:title":"料金プランを変更したい／見直したい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000000/pg00000087/" data-cmp-clickable> <span class="cmp-list__item-title">料金プランを変更したい／見直したい</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-ab0c501ad3-item-886a2c4beb":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000003/pg00000318.html","repo:modifyDate":"2024-04-10T07:01:01Z","dc:title":"契約内容を確認したい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000003/pg00000318/" data-cmp-clickable> <span class="cmp-list__item-title">契約内容を確認したい</span> </a> </article> </li> <li class="cmp-list__item" 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href="/support/faq/keyword-search/?keyword=au%E3%81%8B%E3%82%93%E3%81%9F%E3%82%93%E6%B1%BA%E6%B8%88"> <div class="link-content"> <span> auかんたん決済に関するよくあるご質問一覧 </span> </div> </a> </span> </div> </div> </div> </section> </div> <div class="section-container section-container-v2"> <section id="js_support_content_7" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="memo text parbase"> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text " id="paragraph-62b99ba7bf"> <p><span class="txtColor-base"><span class="txtSize-base">ご購入前後の初期設定や使い方ガイドをご案内いたします。</span></span></p> </div> </div> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__arrow-r"> <a id="button-f70d592eda" href="/iphone/support/guide/" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_self"> <span 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parbase"> <section> <div class="st2top10"> <div class="st2section-inner"> <ul class="st2top10-cards"> <li class="st2card -item-1" data-target="top10-1" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-0412_20230701','',event);"> <p class="st2card-txt">請求金額の確認</p> </li> <li class="st2top10-detail -item-1" id="top10-1"> <div class="st2top10-detail-img -item-1" style="top: 11px;"><img src="/content/dam/au-com/support-2/img/st_support-2_img_02.png" alt=""></div> <div class="st2top10-detailArea seikyukingaku-kakunin"> <div id="js_support_content_wrap_1" class="support_content_wrap"> <script> (function () { const target = document.querySelector("#js_support_content_wrap_1"); const target_content = document.querySelector("#js_support_content_1"); target.appendChild(target_content); }()); </script> </div> </div> </li> <li class="st2card -item-2" data-target="top10-2" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-0420_20230701','',event);"> <p class="st2card-txt">Eメール・MMS初期設定</p> </li> <li class="st2top10-detail -item-2" id="top10-2"> <div class="st2top10-detail-img -item-2" style="top: 11px;"><img src="/content/dam/au-com/support-2/img/st_support-2_img_02.png" alt=""></div> <div class="st2top10-detailArea"> <div id="js_support_content_wrap_2" class="support_content_wrap"> <script> (function () { const target = document.querySelector("#js_support_content_wrap_2"); const target_content = document.querySelector("#js_support_content_2"); target.appendChild(target_content); }()); </script> </div> </div> </li> <li class="st2card -item-3" data-target="top10-3" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-0414_20230701','',event);"> <p class="st2card-txt">料金プランの確認・変更</p> </li> <li class="st2top10-detail -item-3" id="top10-3"> <div class="st2top10-detail-img -item-3" style="top: 11px;"><img src="/content/dam/au-com/support-2/img/st_support-2_img_02.png" alt=""></div> <div class="st2top10-detailArea"> <div 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target.appendChild(target_content); }()); </script> </div> </div> </li> <li class="st2card -item-5" data-target="top10-5" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-0417_20230701','',event);"> <p class="st2card-txt">データ残量の確認</p> </li> <li class="st2top10-detail -item-5" id="top10-5"> <div class="st2top10-detail-img -item-5" style="top: 11px;"><img src="/content/dam/au-com/support-2/img/st_support-2_img_02.png" alt=""></div> <div class="st2top10-detailArea"> <div id="js_support_content_wrap_5" class="support_content_wrap"> <script> (function () { const target = document.querySelector("#js_support_content_wrap_5"); const target_content = document.querySelector("#js_support_content_5"); target.appendChild(target_content); }()); </script> </div> </div> </li> <li class="st2card -item-6" data-target="top10-6" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-0416_20230701','',event);"> <p class="st2card-txt">auかんたん決済</p> </li> <li class="st2top10-detail 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<script> (function () { const target = document.querySelector("#js_support_content_wrap_7"); const target_content = document.querySelector("#js_support_content_7"); target.appendChild(target_content); }()); </script> </div> </div> </li> <li class="st2card -item-8 notIcon"> <a href="/support/service/mobile/guide/list/setting-service-android/" onclick="trEventBe(this,'【click】www.au.com/support/','detail_button_support_017_20230815','',event);" target="_blank"> <p class="st2card-txt">Android設定ガイド</p> </a> </li> <li class="st2card -item-9 notIcon" style="visibility: hidden;"> <a href="#" onclick="" target="_blank"> <p class="st2card-txt"></p> </a> </li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> <li class="st2adjustCards"></li> </ul> </div> </div> </section> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </div> </section> </div> </div> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-80 margin-t-sp-60 margin-b-0 margin-b-sp-0 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="heading-e80a019fa7"> <span> 目的別に探す </span> </h2> </div> </div> <div class="htmlblock parbase aem-GridColumn aem-GridColumn--default--12"> <section> <div class="st2guide"> <div class="st2section-inner"> <div class="st2guide-elements" id="js-guide-placeholder"></div> </div> <div id="js-guide-response-placeholder"></div>  <div class="st2enquete-response">    <div class="st2enquete-response-02"> <h2 class="st2enquete-responseHeading">誠に申し訳ございません。</h2> <p class="st2enquete-responseTxt">以下よりサポート方法をお探しいただけますでしょうか。<br class="st2lg"> 今後、お客さまのご要望にお答えできるよう、サポート向上に努めさせていただきます。</p> </div> </div> </div> <div id="firstHeading"></div>  </section> </div> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-80 margin-t-sp-60 margin-b-20 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="heading-68279d4d01"> <span> よくあるご質問 </span> </h2> </div> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload layout-section alwaysDisplay margin-t-sp-0 margin-r-sp-10 margin-b-sp-0 margin-l-sp-10"> <div class="layout-ctr"> <div class="layout-display"> <div> <div class="memo text parbase"> </div> <div class="card image cmp-au-com-card__border--none 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aem-GridColumn aem-GridColumn--default--12"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-37d0aa6cbb" class="cmp-container cmp-au-com-container lazyload margin-t-20 margin-b-20 margin-r-20 margin-l-20 alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="faqSearchBox"><div class="cmp-au-com-faq-search-box"> <form class="cmp-au-com-faq-search-box__form" method="GET" action="/support/faq/keyword-search/"> <label for="id-faq-search-keyword" class="cmp-au-com-faq-search-box__title"> 検索キーワードを入力（例：プラン変更） </label> <div class="cmp-au-com-faq-search-box__input"> <div class="cmp-au-com-faq-search-box__input-field"> <input id="id-faq-search-keyword" class="cmp-au-com-faq-search-box__input-text iSearchAssist" type="text" name="keyword" placeholder="キーワードを入力"/> <input type="hidden" name="env" value="kddi"/> <input type="hidden" name="temp" value="faq"/> <button class="cmp-au-com-faq-search-box__input-text-cross" type="button" aria-label="消去"></button> </div> <button class="cmp-au-com-faq-search-box__input-button" type="submit">検索</button> </div> </form> <div class="cmp-au-com-faq-search-box__frequent-search"> <div class="cmp-au-com-faq-search-box__frequent-search-title"> よく検索されるキーワード </div> <ul class="cmp-au-com-faq-search-box__frequent-search-list"> <li class="cmp-au-com-faq-search-box__frequent-search-list-item"> <a href="/support/faq/keyword-search/?keyword=海外からの電話">海外からの電話</a> </li> <li class="cmp-au-com-faq-search-box__frequent-search-list-item"> <a href="/support/faq/keyword-search/?keyword=Pontaパス">Pontaパス</a> </li> <li class="cmp-au-com-faq-search-box__frequent-search-list-item"> <a href="/support/faq/keyword-search/?keyword=支払期日">支払期日</a> </li> </ul> </div> </div> </div> </div> </section> </div> </div> </div></div> </div> </div> </div> </div> <div class="cmp-au-com-card__footer"> <div class='cmp-au-com-card__footer__link'><div class="link button"> <div class="cmn-toolTip toolTip-section "> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-af7eca5b29"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="card image cmp-au-com-card__border--none cmp-au-com-card__shadow--none"> <div class="cmp-au-com-card support_qa_link_blue " id="card-eae2267ec0"> <div class="cmp-au-com-card__wrapper"> <div class="cmp-au-com-card__link "> <div class="cmp-au-com-card__display"> <div class="cmp-au-com-card__image-section "> <div class="cmp-au-com-card__image-section__image"> </div> <div class="cmp-au-com-card__footer"> <div class='cmp-au-com-card__footer__link'><div class="link button"> <div class="cmn-toolTip toolTip-section margin-t-10 margin-t-sp-5 margin-b-0 margin-b-sp-0 margin-r-0 margin-r-sp-0 margin-l-5 margin-l-sp-0"> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-36f5178dd8"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </div> </div> <div class="cmp-au-com-card__contents-section "> <div class="cmp-au-com-card__body"> <div class='cmp-au-com-card__body__contents'> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="list cmp-list--rows-space-medium cmp-list--faq-icon aem-GridColumn aem-GridColumn--default--12"> <ul id="list-4a3a4972c1" class="cmp-list" data-cmp-data-layer="{"list-4a3a4972c1":{"repo:modifyDate":"2024-06-11T06:04:48Z","@type":"core/wcm/components/list/v2/list"}}"> <li class="cmp-list__item" data-cmp-data-layer="{"list-4a3a4972c1-item-6cf9b48b22":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000021/pg00002197.html","repo:modifyDate":"2024-05-02T00:21:55Z","dc:title":"【迷惑メール・SMS】最近多い迷惑メール・詐欺メールの事例と特徴が知りたい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000021/pg00002197/" data-cmp-clickable> <span class="cmp-list__item-title">【迷惑メール・SMS】最近多い迷惑メール・詐欺メールの事例と特徴が知りたい</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-4a3a4972c1-item-70f3f9afbc":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000003/pg00000342.html","repo:modifyDate":"2024-04-10T09:36:05Z","dc:title":"毎月の料金の締め日、支払期日はいつですか？","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000003/pg00000342/" data-cmp-clickable> <span class="cmp-list__item-title">毎月の料金の締め日、支払期日はいつですか？</span> </a> </article> </li> <li class="cmp-list__item" data-cmp-data-layer="{"list-4a3a4972c1-item-64abd4e4fd":{"xdm:linkURL":"/content/au-com/support/faq/details/00/0000/000003/pg00000319.html","repo:modifyDate":"2024-04-10T07:02:03Z","dc:title":"au IDを確認したい","@type":"au-com/components/pages/faqDetailPage"}}"> <article> <a class="cmp-list__item-link" href="/support/faq/details/00/0000/000003/pg00000319/" data-cmp-clickable> <span class="cmp-list__item-title">au IDを確認したい</span> </a> </article> </li> </ul> </div> </div> </div> </div> <div class="cmp-au-com-card__footer"> <div class='cmp-au-com-card__footer__link'><div class="link button"> <div class="cmn-toolTip toolTip-section "> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-68b255ee7c"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="section-container section-container-v2 cmp-au-com-container__width__1column__490"> <section id="section-container-41066264de" class="cmp-container cmp-au-com-container lazyload "> <div class="cmp-au-com-container__contents"> <div class="button cmp-au-com-button__btn__auOrange cmp-au-com-button__btn__full cmp-au-com-button__btn__center cmp-au-com-button__icon__arrow-r"> <a id="button-7eb25261b9" href="/support/faq/" class="cmp-au-com-button margin-t-20 margin-b-0 margin-r-0 margin-l-0 " target="_self"> <span class="cmp-button__text">よくあるご質問</span> </a> </div> </div> </section> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </div> </section> </div> <div class="memo text parbase aem-GridColumn aem-GridColumn--default--12"> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> </div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-2d97d1a7d6" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold"> <div class="cmp-au-com-title margin-t-80 margin-t-sp-60 margin-b-20 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="a1"> <span> 各種サービスのサポート情報 </span> </h2> </div> </div> <div class="paragraph text"> <div class="cmp-text cmp-au-com-text margin-t-0 margin-t-sp-0 margin-b-10 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10" id="paragraph-e6871a3463"> <p><span class="txtColor-base"><span class="txtSize-base">お客さまのご利用サービスに合わせて、サポート情報をお探しいただけます。</span></span></p> </div> </div> </div> </section> </div> <div class="section-container section-container-v2 cmp-au-com-container__layout__flex cmp-au-com-container__align__center aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-a1fd76eea3" class="cmp-container cmp-au-com-container lazyload margin-t-40 margin-b-20 margin-r-0 margin-l-0 alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="section-container section-container-v2 cmp-au-com-container__width__2layout__responsive"> <section id="section-container-914921fe85" class="cmp-container cmp-au-com-container lazyload alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="htmlblock parbase"> <div class="button parbase aem-GridColumn aem-GridColumn--default--12"> <a href="https://www.uqwimax.jp/mobile/support/" onclick="trEventClick(this,'【click】https://www.au.com/support/','detail_button_uqmobile_20241205',''); " class="btnElem btn-basic txtSize-base btn-icon-window iconAlign-rightEnd margin-t-0 margin-r-0 margin-b-0 margin-l-0 cardBox-btn-l" target="_blank"><span><img src="/content/dam/au-com/support-2/img/icon_uq_01_b685c6a089315001.png" alt="UQ mobile" class="margin-r-20"></span>ご利用のお客さまはこちら</a> </div> </div> </div> </section> </div> <div class="section-container section-container-v2 cmp-au-com-container__layout__flex cmp-au-com-container__width__2layout__responsive cmp-au-com-container__align__center"> <section id="section-container-568c0f3868" class="cmp-container cmp-au-com-container lazyload margin-t-sp-20 margin-b-sp-0 margin-r-sp-0 margin-l-sp-0 alwaysDisplay"> <div class="cmp-au-com-container__contents"> <div class="htmlblock parbase"> <div class="button parbase aem-GridColumn aem-GridColumn--default--12"> <a href="https://povo.au.com/support/" onclick="trEventClick(this,'【click】https://www.au.com/support/','detail_button_povo_20241205',''); " class="btnElem btn-basic txtSize-base btn-icon-window iconAlign-rightEnd margin-t-0 margin-r-0 margin-b-0 margin-l-0 cardBox-btn-l" target="_blank"><span><img src="/content/dam/au-com/support-2/img/icon_povo_01.png" alt="povo" class="margin-r-70"></span>ご利用のお客さまはこちら</a> </div> </div> </div> </section> </div> </div> </section> </div> <div class="htmlblock parbase aem-GridColumn aem-GridColumn--default--12"> <section id="s_info"> <div class="st2section-inner"> <div class="st2enquete-responseSupport"> <ul class="st2enquete-links"> <li class="st2enquete-link"><a href="https://www.au.com/support/service/mobile/?aa_bid=we-we-ow-0638" class="js-enqueteLink" data-click-count-id="03">スマートフォン・携帯電話</a></li> <li class="st2enquete-link"><a href="https://www.au.com/support/service/internet/?aa_bid=we-we-ow-0639" class="js-enqueteLink" data-click-count-id="04">インターネット・電話</a></li> <li class="st2enquete-link link_window_icon"><a href="https://energy.auone.jp/denki/cs" class="js-enqueteLink" data-click-count-id="05" target="_blank" onclick="trEventBe(this,'【click】www.au.com/support/','we-we-ow-1706_20230701','',event);">auでんき</a></li> <li class="st2enquete-link"><a href="https://www.au.com/support/service/finance/?aa_bid=we-we-ow-0641" class="js-enqueteLink" data-click-count-id="06">auの金融・保険サービス</a></li> <li class="st2enquete-link"><a href="https://www.au.com/support/service/life/" class="js-enqueteLink" data-click-count-id="07" onclick="trEventBe(this,'【click】www.au.com/support/','detail_button_support01_20230817','',event);">くらしのサービス</a></li> <li class="st2enquete-link"><a href="https://www.au.com/support/service/payment/?aa_bid=we-we-ow-1254" class="js-enqueteLink" data-click-count-id="08">au PAY・auかんたん決済・ポイント</a></li> <li class="st2enquete-link"><a href="https://www.au.com/entertainment/?aa_bid=we-we-ow-0644" class="js-enqueteLink" data-click-count-id="09">エンタメ</a></li> <li class="st2enquete-link"><a href="https://www.au.com/shopping/?aa_bid=we-we-ow-0645" class="js-enqueteLink" data-click-count-id="10">ショッピング</a></li> <li class="st2enquete-link"><a href="https://www.au.com/support/service/common/?aa_bid=we-we-ow-0646" class="js-enqueteLink" data-click-count-id="11">サービス共通</a></li> </ul> </div> </div> </section> </div> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-80 margin-t-sp-60 margin-b-10 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="heading-81b58d263b"> <span> お問い合わせ </span> </h2> </div> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload layout-section alwaysDisplay "> <div class="layout-ctr"> <div class="layout-display"> <div> <div class="au-experiencefragment parbase"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload card-section xf_st_inquiry_message2 alwaysDisplay "> <div class="card-ctr "> <div class="card-display"> <div class="card parbase cardBox cardBox-col1"> <div> <span class="cardBox-ctr bgColor-white"> <span class="cardBox-cont carousel-cont " target="_self"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="responsivegrid aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--default--3 aem-GridColumn--offset--phone--0"> <div class="aem-Grid aem-Grid--6 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="htmlblock parbase aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <style> span.inner-text { font-size: 30px; padding-left: 10px; } .st2-text { width: 100% !important; text-align: center; margin-right: 0 !important; margin-bottom: 20px; } </style> <section> <div class="st2enquete-responseCard"> <div class="st2-text"> <p class="st2enquete-linkCardTxt txtColor-base" style="text-align:center; margin-top:0;">ご不明点はメッセージ窓口で相談！</p> </div> </div> </section> </div> <div class="htmlblock aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <style> .messagebtn-bl { color: #fff; background: #0c3972; border-radius: 5px; width:100%; } .xf_st_inquiry_message2 .cardBox a[class*="-blue"] { color: #06a !important; } </style> </div> <div class="button parbase aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <a id="xf_st_inquiry_message2_cv_btn_01" href="/support/inquiry/message/web-message/?opnwbm=1" onclick="trEventBe(this,'【click】https://www.au.com/support/inquiry/','detail_button_webmessage001_20221115','',event);" class="btnElem btn-auOrange btn-width-full txtSize-base btn-icon-window iconAlign-rightEnd cardBox-btn-l " target="_blank">メッセージでお問い合わせ</a> </div> <div class="paragraph text cmp-au-com-text__align__center aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div class="cmp-text cmp-au-com-text margin-t-10 margin-b-0 margin-r-0 margin-l-0 " id="paragraph-ed414c0324"> <p><span class="txtColor-base"><span class="txtSize-base">質問を送信すると、すぐに返信がきます</span></span></p> </div> </div> <div class="paragraph text cmp-au-com-text__align__center aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6"> <div class="cmp-text cmp-au-com-text margin-t-10 margin-b-10 margin-r-0 margin-l-0 " id="paragraph-91c96a2408"> <p><span class="txtColor-auOrange"><span class="txtSize-base">AIが自動でサクサク回答＆</span></span></p> <p><span class="txtColor-auOrange"><span class="txtSize-base">コミュニケーターの丁寧なフォロー</span></span></p> </div> </div> <div class="image parbase aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--offset--phone--0 aem-GridColumn--default--4 aem-GridColumn--offset--default--1"> <div class="s7responsiveContainer "> <img id="31c5c8e5_01de_4934_a5fb_4ec19db51811rootsection_containerpar1_1fixcard_copytabparresponsivegrid_copy_image_copy_781360" data-original-pc="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support/inquiry/images/st_webmessage_xf_01.png?scl=1&fmt=webp-alpha" data-alternative-pc="/content/dam/au-com/support/inquiry/images/st_webmessage_xf_01.png" data-original-smp="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support/inquiry/images/st_webmessage_xf_01.png?scl=1&fmt=webp-alpha" data-alternative-smp="/content/dam/au-com/support/inquiry/images/st_webmessage_xf_01.png" data-breakpoints="544,768,960,1200" class="lazyload fluidimage " alt="場所や時間に縛られずあとから見返せる"/> <script type="text/javascript"> responsiveImage.lazyload('31c5c8e5_01de_4934_a5fb_4ec19db51811rootsection_containerpar1_1fixcard_copytabparresponsivegrid_copy_image_copy_781360', false); </script> </div> </div> <div class="paragraph text cmp-au-com-text__align__center aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div class="cmp-text cmp-au-com-text margin-t-10 margin-b-0 margin-r-0 margin-l-0 " id="paragraph-38943b7117"> <p><span class="txtColor-base"><span class="txtSize-base">使用方法は以下をご確認ください。</span></span></p> </div> </div> <div class="link parbase aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div class="link-list-horiz text-center "> <a target="_self" href="/support/inquiry/message/" class="link-text-blue txtSize-base cardBox-btn-l "> メッセージサポートにお問い合わせ </a> </div> </div> </div> </div> </div> </span> </span> </div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </section> </div> </div> </div></div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </div> </section> </div> <div class="heading title cmp-au-com-title__border__orange__h1 cmp-au-com-title__font__bold aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-title margin-t-80 margin-t-sp-60 margin-b-20 margin-b-sp-10 margin-r-0 margin-r-sp-0 margin-l-0 margin-l-sp-10"> <h2 class="cmp-au-com-title__text" id="heading-a37a43cac2"> <span> 関連情報 </span> </h2> </div> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload card-section img-center alwaysDisplay "> <div class="card-ctr "> <div class="card-display"> <div class="card parbase cardBox shdw-none cardBox-col1_3"> <div class=" margin-t-sp-0 margin-r-sp-0 margin-b-sp-5 margin-l-sp-0 "> <span class="cardBox-ctr bgColor-white"> <a class="cardBox-cont carousel-cont padding-t-0 padding-b-0 padding-r-0 padding-l-0 padding-t-sp-0 padding-b-sp-0 padding-r-sp-0 padding-l-sp-0" href="/action/?aa_bid=we-we-ow-0846" target="_self" onclick="trEventBe(this,'【click】www.au.com/support/','detail_banner_action_20230501','',event);"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="image aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-image " itemscope itemtype="http://schema.org/ImageObject"> <div class="cmp-au-com-image__wrapper"> <img id="image-0704b35434" class="cmp-au-com-image__image lazyload cmp-au-com-image__image--object-fit" itemprop="contentUrl" data-original-pc="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support/images/st_support_bnr_01.png?scl=1&fmt=webp-alpha" data-alternative-pc="/content/dam/au-com/support/images/st_support_bnr_01.png" data-original-smp="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support/images/st_support_bnr_01.png?scl=1&fmt=webp-alpha" data-alternative-smp="/content/dam/au-com/support/images/st_support_bnr_01.png" alt="お客さまの声をカタチに"/> <script type="text/javascript"> responsiveImage.lazyload('image\u002D0704b35434', false); </script> </div> </div> </div> <div class="hr parbase aem-GridColumn aem-GridColumn--default--12"> <hr class="hrElem hr-gray margin-t-0 margin-r-0 margin-b-0 margin-l-0 " style="opacity:0.7;border-width:1px;"/> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload card-section "> <div class="card-ctr "> <div class="card-display"> <div class="card parbase cardBox shdw-none cardBox-col1 text-deco bdr-none"> <div> <span class="cardBox-ctr bgColor-white"> <span class="cardBox-cont carousel-cont padding-t-20 padding-b-0 padding-r-20 padding-l-20 padding-t-sp-20 padding-b-sp-10 padding-r-sp-20 padding-l-sp-20" target="_self"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="paragraph parbase aem-GridColumn aem-GridColumn--default--12"> <div class="align-left margin-t-0 margin-r-0 margin-b-10 margin-l-0 "> <p><span class="txtColor-base">お客さまの声からの改善活動では、お客さまの声にお応えするための取り組みを紹介しています。</span></p> </div></div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-c4d150b303" class="cmp-container cmp-au-com-container lazyload "> <div class="cmp-au-com-container__contents"> <div class="link button cmp-au-com-link_icon_text"> <div class="cmn-toolTip toolTip-section "> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-9d161d77d0"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </section> </div> </div> </span> </span> </div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </section> </div> </div> </a> </span> </div> </div> <div class="card parbase cardBox shdw-none cardBox-col1_3"> <div class=" margin-t-sp-0 margin-r-sp-0 margin-b-sp-5 margin-l-sp-0 "> <span class="cardBox-ctr bgColor-white"> <a class="cardBox-cont carousel-cont padding-t-0 padding-b-0 padding-r-0 padding-l-0 padding-t-sp-0 padding-b-sp-0 padding-r-sp-0 padding-l-sp-0" href="http://cs4.kddi.com/2020/01/ena/index_1.html?aa_bid=cs-csmail-support_lp-0142" target="_blank"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="image aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0"> <div class="cmp-au-com-image " itemscope itemtype="http://schema.org/ImageObject"> <div class="cmp-au-com-image__wrapper"> <img id="image-6ad3fa6fef" class="cmp-au-com-image__image lazyload cmp-au-com-image__image--object-fit" itemprop="contentUrl" data-original-pc="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support-2/img/st_support-2_banner_06.png?scl=1&fmt=webp-alpha" data-alternative-pc="/content/dam/au-com/support-2/img/st_support-2_banner_06.png" data-original-smp="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support-2/img/st_support-2_banner_06.png?scl=1&fmt=webp-alpha" data-alternative-smp="/content/dam/au-com/support-2/img/st_support-2_banner_06.png" alt="auサポーとりエナオフィシャルサイト"/> <script type="text/javascript"> responsiveImage.lazyload('image\u002D6ad3fa6fef', false); </script> </div> </div> </div> <div class="hr parbase aem-GridColumn aem-GridColumn--default--12"> <hr class="hrElem hr-gray margin-t-0 margin-r-0 margin-b-0 margin-l-0 " style="opacity:0.7;border-width:1px;"/> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload card-section "> <div class="card-ctr "> <div class="card-display"> <div class="card parbase cardBox shdw-none cardBox-col1 text-deco bdr-none"> <div> <span class="cardBox-ctr bgColor-white"> <span class="cardBox-cont carousel-cont padding-t-20 padding-b-0 padding-r-20 padding-l-20 padding-t-sp-20 padding-b-sp-10 padding-r-sp-20 padding-l-sp-20" target="_self"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="paragraph parbase aem-GridColumn aem-GridColumn--default--12"> <div class="align-left margin-t-0 margin-r-0 margin-b-10 margin-l-0 "> <p><span class="txtColor-base">auサポート公式キャラクター「auサポーとりエナ」のお仕事や日常をお届けします。</span></p> </div></div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-4598403e74" class="cmp-container cmp-au-com-container lazyload "> <div class="cmp-au-com-container__contents"> <div class="link button cmp-au-com-link_icon_newwindow"> <div class="cmn-toolTip toolTip-section "> <span class="cmp-au-com-link "> <span class="cmp-link__text " id="link-07f6d255e1"> <div class="link-content"> <span> 詳しく </span> </div> </span> </span> </div> </div> </div> </section> </div> </div> </span> </span> </div> </div> <div class="new section aem-Grid-newComponent"> </div> </div> </div> </section> </div> </div> </a> </span> </div> </div> <div class="card parbase cardBox shdw-none cardBox-col1_3"> <div class=" margin-t-sp-0 margin-r-sp-0 margin-b-sp-5 margin-l-sp-0 "> <span class="cardBox-ctr bgColor-white"> <a class="cardBox-cont carousel-cont padding-t-0 padding-b-0 padding-r-0 padding-l-0 padding-t-sp-0 padding-b-sp-0 padding-r-sp-0 padding-l-sp-0" href="https://www.kddi.com/corporate/kddi/public/security-portal/" target="_blank"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="image aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-au-com-image " itemscope itemtype="http://schema.org/ImageObject"> <div class="cmp-au-com-image__wrapper"> <img id="image-66c91bb396" class="cmp-au-com-image__image lazyload cmp-au-com-image__image--object-fit" itemprop="contentUrl" data-original-pc="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support-2/img/st_support-2_banner_05.png?scl=1&fmt=webp-alpha" data-alternative-pc="/content/dam/au-com/support-2/img/st_support-2_banner_05.png" data-original-smp="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/support-2/img/st_support-2_banner_05.png?scl=1&fmt=webp-alpha" data-alternative-smp="/content/dam/au-com/support-2/img/st_support-2_banner_05.png" alt="KDDI セキュリティポータル"/> <script type="text/javascript"> responsiveImage.lazyload('image\u002D66c91bb396', false); </script> </div> </div> </div> <div class="hr parbase aem-GridColumn aem-GridColumn--default--12"> <hr class="hrElem hr-gray margin-t-0 margin-r-0 margin-b-0 margin-l-0 " style="opacity:0.7;border-width:1px;"/> </div> <div class="section-container responsivegrid aem-GridColumn aem-GridColumn--default--12"> <section class="lazyload card-section "> <div class="card-ctr "> <div class="card-display"> <div class="card parbase cardBox shdw-none cardBox-col1 text-deco bdr-none"> <div> <span class="cardBox-ctr bgColor-white"> <span class="cardBox-cont carousel-cont padding-t-20 padding-b-0 padding-r-20 padding-l-20 padding-t-sp-20 padding-b-sp-10 padding-r-sp-20 padding-l-sp-20" target="_self"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="paragraph parbase aem-GridColumn aem-GridColumn--default--12"> <div class="align-left margin-t-0 margin-r-0 margin-b-10 margin-l-0 "> <p><span class="txtColor-base">迷惑メールや迷惑電話、スマートフォンのセキュリティ対策をご紹介します。</span></p> </div></div> <div class="section-container section-container-v2 aem-GridColumn aem-GridColumn--default--12"> <section id="section-container-7977eb136a" class="cmp-container cmp-au-com-container lazyload "> <div class="cmp-au-com-container__contents"> <div class="link button 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src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_payment2_white.png?fmt=png-alpha&scl=1" alt=""/> </div> <div class="megaMenuPc-menu"> <a href="/payment/" class="link-white megaMenuPc-ttl" onclick="trEventClick(this,'【click】global_menu','detail_text_payment','');">ポイント・決済 TOP</a> <ul class="megaMenuPc-list"> <li><a href="/payment/point/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-point','');">Pontaポイント</a></li> <li><a href="/payment/aupay/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-aupay','');">au PAY（コード支払い/ネット支払い）</a></li> <li><a href="/payment/prepaid/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-prepaid','');">au PAY プリペイドカード</a></li> <li><a href="/payment/card/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-card','');">au PAY カード</a></li> <li><a href="/payment/easy/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-easy','');">auかんたん決済</a></li> </ul> </div> </div> <div class="megaMenuPc-box"> <div class="megaMenuPc-icon"> <img src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_denki_white.png?fmt=png-alpha&scl=1" alt=""/> </div> <div class="megaMenuPc-menu"> <a href="https://www.au.com/energy/" class="link-white megaMenuPc-ttl" onclick="trEventClick(this,'【click】global_menu','detail_text_energy','');">auでんき TOP</a> <ul class="megaMenuPc-list"> <li><a href="https://www.au.com/energy/denki/merit/plan/" class="link-white link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-plan','');">料金プラン</a></li> <li><a href="https://energy.auone.jp/denki/cs" class="link-white link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-support','');">ご契約者向けサポート</a></li> <li><a href="https://energy.auone.jp/denki/merit/moving/" class="link-white link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-moving','');">お引っ越しのご案内</a></li> <li><a href="https://www.au.com/energy/gas/" class="link-white link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-gas','');">ガスのご案内</a></li> </ul> </div> </div> <div class="megaMenuPc-box"> <div class="megaMenuPc-icon"> <img src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_hoken_white.png?fmt=png-alpha&scl=1" alt=""/> </div> <div class="megaMenuPc-menu"> <a href="/finance/" class="link-white megaMenuPc-ttl" onclick="trEventClick(this,'【click】global_menu','detail_text_finance','');">auの金融・保険サービス TOP</a> <ul class="megaMenuPc-list"> <li><a href="/finance/life-insurance/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-life-insurance','');">auの生命ほけん</a></li> <li><a href="/finance/nonlife-insurance/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-nonlife-insurance','');">auの損害ほけん</a></li> <li><a href="/finance/ideco/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-ideco','');">auのiDeCo</a></li> <li><a href="/finance/asset/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-asset','');">auの資産運用</a></li> <li><a href="/finance/loan/housing/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-housing','');">auの住宅ローン</a></li> <li><a href="/finance/primebank/" class="link-white" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-primebank','');">auじぶん銀行</a></li> </ul> </div> </div> <div class="megaMenuPc-box"> <div class="megaMenuPc-icon"> <img src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_healthcare_white.png?fmt=png-alpha&scl=1" alt=""/> </div> <div class="megaMenuPc-menu"> <a href="https://wellness.auone.jp/?medid=au&serial=entertainment&srcid=banner" target="_blank" class="link-white megaMenuPc-ttl link-external" onclick="trEventClick(this,'【click】global_menu','detail_text_healthcare','');">ヘルスケア TOP</a> </div> </div> </div>    <a class="jsc-megaMenu-close js-megaMenuPc-closeBtn" href="javascript:void(0)"><span>x</span>  </a> </div> <div class="megaMenu jsc-megaMenu-target"> <div class="megaMenuSmp" id="jsi-drawer-navigation"> <div class="megaMenuSmp-inner jsc-scrollable" id="jsi-drawer-navigation-inner"> <div class="megaMenuSmp-header"> <a href="#" class="js-megaMenuSmp-closeBtn jsc-drawer-close-btn"><span class="iconElem"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_close_gray_large.png?fmt=png-alpha&scl=1" alt="閉じる"/></span></a> <div id="searchContentSmp" class="searchAreaSmp">  <form name="SS_searchForm6" id="SS_searchForm6" action="https://site-search.kddi.com/search" method="get" enctype="application/x-www-form-urlencoded"> <input name="site" value="2KZ9WLFD" type="hidden"> <input name="charset" value="UTF-8" type="hidden"> <input name="design" value="24" type="hidden"> <input name="group" value="33" type="hidden"> <input name="ref" value="au" type="hidden"> <input autocomplete="off" name="query" value="" id="SS_searchQuery6" class="search-kw searchAreaSmp-txtInput" placeholder="検索キーワードを入力" type="text" aria-label="サイト内検索"> <input name="submit" id="SS_searchSubmit6" class="searchAreaSmp-submitBtn" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_search.png?fmt=png-alpha&scl=1" alt="検索" type="image" onclick="trEventClick(this,'【click】global_menu','detail_text_search','');" /> </form>  </div> </div> <div class="megaMenuSmp-navContainer"> <div class="megaMenuSmp-mainNav"> <dl class="megaMenuSmp-mainNav-contents" id="jsi-menu-list-slider"> <dt class="megaMenuSmp-mainNav-ttl megaMenuSmp-mainNav-ttl-has-children js-megaMenuSmp-openProductNav jsc-menu-list-slider-trigger" data-menu-list-target="product"><a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_service','');">商品・サービス</a></dt> <dd class="megaMenuSmp-select isHide" id="jsi-menu-list-slider-target-product"> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_smartphone_gray.png?fmt=png-alpha&scl=1" alt=""/></span>スマートフォン・携帯電話 </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/mobile/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile','');">スマートフォン・携帯電話 TOP</a></li> <li><a href="/mobile/product/smartphone/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-smartphone','');">Android</a></li> <li><a href="/iphone/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-iphone','');">iPhone</a></li> <li><a href="/ipad/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-ipad','');">iPad</a></li> <li><a href="/mobile/charge/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-charge','');">料金・割引</a></li> <li><a href="/mobile/service/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-service','');">サービス・機能</a></li> <li><a href="/mobile/area/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-area','');">エリア</a></li> <li><a href="/mobile/campaign/" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-campaign','');">キャンペーン</a></li> <li><a href="https://school.au.com/?medid=au&serial=global_navi&srcid=074" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_mobile-school','');">スマホ教室</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_internet_gray.png?fmt=png-alpha&scl=1" alt=""/></span>インターネット回線 </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/internet/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet','');">インターネット回線 TOP</a></li> <li><a href="/internet/auhikari_10-5g/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-auhikari-10-5g','');">auひかりホーム10ギガ・5ギガ</a></li> <li><a href="/internet/auhikari_1g/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-auhikari-1g','');">auひかりホーム1ギガ</a></li> <li><a href="/internet/mansion/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-auhikari-mansion','');">auひかりマンション</a></li> <li><a href="/internet/auonenet/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-auonenet','');">au one net</a></li> <li><a href="/internet/application/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_internet-application','');">お申し込み・コース変更</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_life-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_home_gray.png?fmt=png-alpha&scl=1" alt=""/></span>くらしのサービス </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/life/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_life','');">くらしのサービス TOP</a></li> <li><a href="/life/auhome/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_life-auhome','');">au HOME</a></li> <li><a href="/life/ouchi-anshin/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_life-ouchi-anshin','');">auおうちあんしんサポート</a></li> <li><a href="https://pet.life-kurashi.au.com/" class="headerServiceDetailsMenu-link link-external" target="_blank">auわんにゃんサポート</a></li> <li><a href="/life/bicycle-support/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_life-bicycle-insurance','');">au自転車サポート</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_contents_gray.png?fmt=png-alpha&scl=1" alt=""/></span>エンタメ </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/entertainment/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment','');">エンタメ TOP</a></li> <li><a href="/entertainment/smartpass/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-smartpass','');">Pontaパス（旧auスマートパスプレミアム）</a></li> <li><a href="/entertainment/?tabopen=tab_video#anc_01" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-movie','');">映像</a></li> <li><a href="/entertainment/?tabopen=tab_music#anc_01" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-music','');">音楽</a></li> <li><a href="/entertainment/?tabopen=tab_book#anc_01" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-book','');">書籍</a></li> <li><a href="/entertainment/newspass/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-news','');">ニュース</a></li> <li><a href="/entertainment/cloudgame/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-game','');">ゲーム</a></li> <li><a href="/entertainment/googleone/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_entertainment-cloud','');">クラウド</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_shopping-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_wallet_gray.png?fmt=png-alpha&scl=1" alt=""/></span>ショッピング </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/shopping/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_shopping','');">ショッピング TOP</a></li> <li><a href="/shopping/wowma/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_shopping-aupaymarket','');">au PAY マーケット（総合通販） </a></li> <li><a href="/mobile/onlineshop/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_shopping-onlineshop','');">au Online Shop</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_payment2_gray.png?fmt=png-alpha&scl=1" alt=""/></span>ポイント・決済 </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/payment/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment','');">ポイント・決済 TOP</a></li> <li><a href="/payment/point/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-point','');">Pontaポイント</a></li> <li><a href="/payment/aupay/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-aupay','');">au PAY（コード支払い/ネット支払い）</a></li> <li><a href="/payment/prepaid/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-prepaid','');">au PAY プリペイドカード</a></li> <li><a href="/payment/card/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-card','');">au PAY カード</a></li> <li><a href="/payment/easy/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_payment-easy','');">auかんたん決済</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_denki_gray.png?fmt=png-alpha&scl=1" alt=""/></span>auでんき </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="https://www.au.com/energy/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_energy','');">auでんき TOP</a></li> <li><a href="https://www.au.com/energy/denki/merit/plan/" class="headerServiceDetailsMenu-link link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-plan','');">料金プラン</a></li> <li><a href="https://energy.auone.jp/denki/cs" class="headerServiceDetailsMenu-link link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-support','');">ご契約者向けサポート</a></li> <li><a href="https://energy.auone.jp/denki/merit/moving/" class="headerServiceDetailsMenu-link link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-moving','');">お引っ越しのご案内</a></li> <li><a href="https://www.au.com/energy/gas/" class="headerServiceDetailsMenu-link link-external" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_energy-gas','');">ガスのご案内</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-accordion jsc-accordion"> <dt class="megaMenuSmp-selectTtl jsc-accordion-trigger"> <a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-accordion','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_hoken_gray.png?fmt=png-alpha&scl=1" alt=""/></span>auの金融・保険サービス </a> </dt> <dd class="accordion-cont jsc-accordion-target"> <ul class="megaMenuSmp-selectList"> <li><a href="/finance/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance','');">auの金融・保険サービス TOP</a></li> <li><a href="/finance/life-insurance/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-life-insurance','');">auの生命ほけん</a></li> <li><a href="/finance/nonlife-insurance/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-nonlife-insurance','');">auの損害ほけん</a></li> <li><a href="/finance/ideco/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-ideco','');">auのiDeCo</a></li> <li><a href="/finance/asset/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-asset','');">auの資産運用</a></li> <li><a href="/finance/loan/housing/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-housing','');">auの住宅ローン</a></li> <li><a href="/finance/primebank/" class="headerServiceDetailsMenu-link" onclick="trEventClick(this,'【click】global_menu','detail_text_finance-primebank','');">auじぶん銀行</a></li> </ul> </dd> </dl> <dl class="megaMenuSmp-link"> <dt class="megaMenuSmp-selectTtl"> <a href="https://wellness.auone.jp/?medid=au&serial=entertainment&srcid=banner" class="headerServiceDetailsMenu-link" target="_blank" onclick="trEventClick(this,'【click】global_menu','detail_text_healthcare','');"> <span class="iconElem megaMenuSmp-selectIcon"><img class="img-responsive" src="https://kddi-h.assetsadobe3.com/is/image/content/dam/au-com/designs/icon/icon_healthcare_gray.png?fmt=png-alpha&scl=1" alt=""/></span>ヘルスケア </a> </dt> </dl> </dd> </dl> <a href="/support/" class="megaMenuSmp-mainNav-ttl megaMenuSmp-navParent jsc-sub-menu-list-slider" onclick="trEventClick(this,'【click】global_menu','detail_text_support','');">サポート</a> <dl class="myAuMenuSmp-mainNav-contents megaMenuSmp-navParent jsc-sub-menu-list-slider" id="jsi-menu-list-slider-myau"> <dt class="myAuMenuSmp-mainNav-ttl myAuMenuSmp-mainNav-ttl-not-children js-myAuMenuSmp-openProductNav jsc-menu-list-slider-trigger-myau" data-menu-list-target="myau" data-myauurl="https://my.au.com/"><a href="javascript:void(0)" onclick="trEventClick(this,'【click】global_menu','detail_text_myau','');">My au</a></dt> <dd class="myAuMenuSmp-select isHide" id="jsi-menu-list-slider-target-myau"> <dl class="myAuMenuSmp-link"> <dt class="myAuMenuSmp-selectTtl"> <a href="https://my.au.com/aus/hc-cs/omt/OMT0010001.hc">My au 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