Webex Contact Center

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</div> <div class="navigation__main-panel-devices hide-lg-up"> <div class="navigation__main-panel-cta hide-sm-down"> <a href="https://cart.webex.com/sign-up?experienceType=Unified&ft=selfsignup&theme=dark&ft=skipProvCheck" class="navigation__main-panel-signup-cta devices-signup-cta btn btn--black">Sign Up, it's Free <span class="icon-arrow"></span></a> </div> <div class="navigation__main-panel-item navigation__mobile-menu hide-lg-up" tabindex="0" role="button" aria-label="menu" aria-expanded="false"> <span class="btn-line-one"></span> <span class="btn-line-two"></span> </div> </div> <div class="navigation__main-panel-lists right hide-mdl-down"> <div class="navigation__main-panel-items"> <div class="navigation__main-panel-item has-submenu first"> <a href="javascript:void(0);" class="navigation__main-panel-item collapsed" id="products" role="button" aria-expanded="false"> Products <span class="navigation__dropdown-arrow icon-open"></span> <span class="minus-icon">|</span> </a> <div 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<p>In-person and hybrid event management</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_Calling.svg"/> <div class="header__submenu-item-text"> <a href="https://www.webex.com/suite/enterprise-cloud-calling.html" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Calling </a> <p>Cloud calling and phone system</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_VideoMessaging.svg"/> <div class="header__submenu-item-text"> <a href="https://vidcast.io/" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Video Messaging </a> <p>Video messaging and screen recording</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_Messaging.svg"/> <div class="header__submenu-item-text"> <a href="https://www.webex.com/suite/messaging.html" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Messaging </a> <p>Group messaging, chat, and file sharing</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_Polling.svg"/> <div class="header__submenu-item-text"> <a href="https://www.webex.com/suite/polling.html" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Polling </a> <p>Interactive Q&A, quizzes, and polling</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_Webinars.svg"/> <div class="header__submenu-item-text"> <a href="https://www.webex.com/suite/webinar.html" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Webinars </a> <p>Large meeting and virtual event hosting</p> </div> </div> </li> <li> <div class="icon-with-text"> <img src="/content/dam/www/us/en/images/header/products/Icon_Whiteboarding.svg"/> <div class="header__submenu-item-text"> <a href="https://www.webex.com/suite/whiteboard.html" target="_self" data-attribute-nav="Products > Webex Suite > Meetings"> Whiteboarding </a> <p>Digital co-creation and brainstorming</p> </div> </div> </li> </ul> </div> <div class="header__submenu-cta"> <a href="https://www.webex.com/suite/collaboration-suite.html" target="_self" data-attribute-nav="Products > Webex Suite > Explore the Suite"> Explore the Suite <span class="icon-arrow"></span> </a> </div> </div>  <div class="col-second"> <div class="header__submenu-eyebrow">WORKSPACES</div> <div class="header__submenu-list hasIcon grid-12"> <ul class="header__grid-col-1to12"> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/us/en/workspaces.html" target="_self" data-attribute-nav="Products > Workspaces > Home Spaces"> Individual Spaces </a> <p>Personalized experiences for any desk.</p> </div> </li> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/us/en/workspaces.html" target="_self" data-attribute-nav="Products > Workspaces > Home Spaces"> Meeting Rooms </a> <p>Intelligent experiences in any meeting room.</p> </div> </li> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/us/en/workspaces.html" target="_self" data-attribute-nav="Products > Workspaces > Home Spaces"> Learning & Community Spaces </a> <p>Elevated experiences for specialist environments.</p> </div> </li> </ul> </div> <div class="header__submenu-cta"> <a href="https://www.webex.com/us/en/workspaces.html" target="_self" data-attribute-nav="Products > Workspaces > Explore all Spaces"> Explore Workspaces <span class="icon-arrow"></span> </a> </div> </div>  <div class="col-third"> <div class="header__submenu-col header__grid-col-10to12"> <div class="header__submenu-eyebrow">CUSTOMER EXPERIENCE</div> <div class="header__submenu-list"> <ul> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/us/en/products/customer-experience/contact-center.html" target="_self" data-attribute-nav="Products > Customer Experience > Cloud Contact Center"> Cloud Contact Center </a> <p>Intelligent, digital to human customer interactions</p> </div> </li> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/us/en/products/workforce-optimization.html" target="_self" data-attribute-nav="Products > Customer Experience > Cloud Contact Center"> Workforce optimization </a> <p>Optimize agent performance and customer satisfaction</p> </div> </li> <li> <div class="header__submenu-item-text"> <a href="https://www.webex.com/customer-experience/cpaas.html" target="_self" data-attribute-nav="Products > Customer Experience > Cloud Contact Center"> CPaaS </a> <p>Communications platform for automating customer journeys</p> </div> </li> </ul> </div> <div class="header__submenu-cta"> <a href="https://www.webex.com/customer-experience.html" target="_self" data-attribute-nav="Products > Customer Experience > See all Solutions"> See all Solutions <span class="icon-arrow"></span> </a> </div> </div> </div> </div> </div> <div class="header__submenu-bottom"> <div class="header__navbar grid-padding-new"> <div class="image-text-container"> <img src="/content/dam/www/us/en/images/header/webex-app-icon.svg"/> <a href="https://www.webex.com/downloads.html" target="_self" class="" data-attribute-nav="download-webex">Download Webex</a> </div> <div class="flex-space hide-sm-down"></div> <a href="tel:+1-888-469-3239" target="_self" data-attribute-nav="Products > Contact Sales"> +1-888-469-3239 <span class="icon-arrow"></span> </a> <a href="https://www.webex.com/contact-sales.html" target="_self" data-attribute-nav="Products > Contact Sales"> Contact Sales <span class="icon-arrow"></span> </a> </div> <div class="child"></div> </div> </div> </div> <div class="navigation__main-panel-item"> <a href="javascript:void(0);" class="navigation__main-panel-item has-submenu" id="devices" role="button" aria-expanded="false"> Devices <span class="navigation__dropdown-arrow icon-open"></span> <span class="minus-icon">|</span> </a> <div class="navigation__main-panel-submenu grid subnav-dropdown-menu devices-dropdown hide-up purple bottom-left"> <div class="devices-menu grid-padding-new"> <div class="devices-sub-menu grid">  <div class="first-col"> <div class="header__submenu-eyebrow xsmall-body xsmall-body-medium">COLLABORATION DEVICES</div> <div class="header__submenu-list"> <ul> <li> <a href="/us/en/devices/room-devices.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Room Devices </a> </li> <li> <a href="/us/en/devices/desk-series.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Desk Devices </a> </li> <li> <a href="/us/en/devices/digital-whiteboards.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Digital Whiteboards </a> </li> <li> <a href="/us/en/devices/phone-series.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Phones </a> </li> <li> <a href="/us/en/devices/cameras.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Cameras </a> </li> <li> <a href="/us/en/devices/headsets.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Headsets </a> </li> <li> <a href="/us/en/devices/accessories.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > Room Devices"> Room Accessories </a> </li> </ul> </div> <div class="header__submenu-cta"> <a href="/us/en/devices.html" target="_self" data-attribute-nav="Devices > Collaboration Devices > See all Devices"> See all Devices <span class="icon-arrow"></span> </a> </div> </div>  <div class="second-col"> <a class="header__promo-card" href="https://www.webex.com/us/en/workspaces.html" target="_self" data-attribute-nav="Devices > Explore Workspaces" aria-label="Reimagine Workspaces Explore Workspaces"> <img src="/content/dam/www/us/en/images/header/devices/new-workspaces-card.jpg"/> <div class="header__promo-card-content"> <div class="header__promo-card-title">Reimagine Workspaces</div> <p><p>Get inspiration for setting up your workspaces from desks and meeting rooms to learning and community spaces.</p> </p> <div class="header__submenu-cta" aria-hidden="true"> <span>Explore Workspaces <span class="icon-arrow"></span> </span> </div> </div> </a> </div>  <div class="third-col"> <div class="header__submenu-eyebrow xsmall-body xsmall-body-medium">FEATURED</div> <div class="header__submenu-list hasThumbnail"> <ul> <li class="header__grid-col-1to4"> <a href="/us/en/devices/board-series/cisco-board-pro.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/header/devices/board-pro-g2-nav.webp"/> <span>Board Pro G2</span> </a> </li> <li class="header__grid-col-1to4"> <a href="/us/en/devices/room-series/cisco-room-kit-eq.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/header/devices/Room-Kit-EQ.jpg"/> <span> Room Kit EQ</span> </a> </li> <li class="header__grid-col-1to4"> <a href="/us/en/devices/phone-series/cisco-phone-9800-series.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/home/desk-phone-9800-nav.webp"/> <span>Desk Phone 9800</span> </a> </li> <li class="header__grid-col-1to4"> <a href="/us/en/devices/desk-series/cisco-desk-pro.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/header/devices/Desk-Pro.png"/> <span>Desk Pro</span> </a> </li> <li class="header__grid-col-1to4"> <a href="/us/en/devices/room-series/cisco-room-bar.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/header/devices/Room-Bar.png"/> <span>Room Bar</span> </a> </li> <li class="header__grid-col-1to4"> <a href="/us/en/devices/headsets/bang-and-olufsen-cisco-950.html" target="_self" data-attribute-nav="Devices > Featured > Board Pro"> <img src="/content/dam/www/us/en/images/header/devices/headset-bang-950.jpg"/> <span>B&O Cisco 950</span> </a> </li> </ul> </div> </div> </div> </div> <div class="header__submenu-bottom"> <div class="header__navbar grid-padding-new"> <div class="image-text-container"> <img src="/content/dam/www/us/en/images/header/webex-app-icon.svg"/> <a href="https://www.webex.com/downloads.html" target="_self" class="" data-attribute-nav="download-webex">Download Webex</a> </div> <div class="flex-space hide-sm-down"></div> <a href="tel:+1-888-469-3239" target="_self" data-attribute-nav="Products > Contact Sales"> +1-888-469-3239 <span class="icon-arrow"></span> </a> <a href="https://www.webex.com/contact-sales.html" target="_self" data-attribute-nav="Products > Contact Sales"> Contact Sales <span class="icon-arrow"></span> </a> </div> <div class="child"></div> </div> </div> </div> <div class="navigation__main-panel-item"> <a href="javascript:void(0);" class="navigation__main-panel-item has-submenu" id="solutions" role="button" aria-expanded="false"> Solutions <span class="navigation__dropdown-arrow icon-open"></span> <span class="minus-icon">|</span> </a> <div class="navigation__main-panel-submenu grid subnav-dropdown-menu solutions-dropdown hide-up purple bottom-left"> <div class="solutions-menu grid grid-padding-new"> <div class="solutions-menu-lists col_1-to-3"> <div class="solutions-menu-list__heading menu-heading large-body large-body-medium">INDUSTRIES</div> <ul class="solutions-menu-list-links"> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/education.html" target="_self" class="medium-body medium-body-regular">Education</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/healthcare.html" target="_self" class="medium-body medium-body-regular">Healthcare</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/government.html" target="_self" class="medium-body medium-body-regular">Government</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/financial-services.html" target="_self" class="medium-body medium-body-regular">Finance</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/sports-entertainment.html" target="_self" class="medium-body medium-body-regular">Sports & Entertainment</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/industries/nonprofits.html" target="_self" class="medium-body medium-body-regular">Nonprofits</a> </li> </ul> </div> <div class="solutions-menu-lists col_3-to-6"> <div class="solutions-menu-list__heading menu-heading large-body large-body-medium">USE CASES</div> <ul class="solutions-menu-list-links"> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/hybrid-work.html" target="_self" class="medium-body medium-body-regular">Hybrid Work</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/sustainability.html" target="_self" class="medium-body medium-body-regular">Sustainability</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/return-to-office.html" target="_self" class="medium-body medium-body-regular">Return to the Office</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/camera-intelligence-cisco-devices.html" target="_self" class="medium-body medium-body-regular">Camera Intelligence</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/control-hub-cisco-devices.html" target="_self" class="medium-body medium-body-regular">Workspace Management</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/microsoft-teams-rooms-cisco-devices.html" target="_self" class="medium-body medium-body-regular">Devices for Microsoft Teams</a> </li> </ul> </div> <div class="solutions-menu-lists col_6-to-9"> <div class="solutions-menu-list__heading menu-heading large-body large-body-medium">CROSS-PLATFORM</div> <ul class="solutions-menu-list-links"> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/cross-platform/accessibility.html" target="_self" class="medium-body medium-body-regular">Accessibility</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/cross-platform/security.html" target="_self" class="medium-body medium-body-regular">Security</a> </li> <li class="medium-body medium-body-regular"> <a href="/us/en/solutions/cross-platform/control-hub.html" target="_self" class="medium-body medium-body-regular">Control Hub</a> </li> <li class="medium-body medium-body-regular"> <a href="https://www.webex.com/products/collaboration-ai.html" target="_self" class="medium-body 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Learn more"> <img src="/content/dam/www/us/en/images/header/solutions/Sustainability.jpg"/> <div class="solutions-menu-hybrid-box__heading large-body large-body-medium">Power hybrid work, sustainably.</div> <span class="solutions-menu-hybrid-box__description small-body small-body-regular"><p>Achieve your sustainability goals by gaining insights into your carbon emissions and progressing on a net zero journey.</p> </span> <div class="solutions-menu-hybrid-box__cta-text" aria-hidden="true">Learn more <span class="icon-arrow"></span> </div> </a> </div> </div> <div class="header__submenu-bottom"> <div class="header__navbar grid-padding-new"> <div class="image-text-container"> <img src="/content/dam/www/us/en/images/header/webex-app-icon.svg"/> <a href="https://www.webex.com/downloads.html" target="_self" class="" data-attribute-nav="download-webex">Download Webex</a> </div> <div class="flex-space hide-sm-down"></div> <a href="tel:+1-888-469-3239" target="_self" data-attribute-nav="Products 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.vjs-big-play-button { color: #181818; background-color: #fff; } .video-js .vjs-big-play-button .vjs-icon-placeholder:before { top: -35%; font-size: 2.8rem; } .cmp-dg-hero.bg-dark-black, .cmp-three-col-fl.bg-dark-black, .cmp-cards.bg-dark-black, .cmp-tab-image-text.bg-dark-black { padding-bottom: .1rem; margin-bottom: -.1rem; } </style></div> <div class="hero"> <div class="cmp-dg-hero bg-dark-black" data-cmp-is="dg-hero" data-micromodal-trigger="my-modal"> <div class="cmp-dg-hero dgDetail-hero__no-sliderCard gradient none bottom-left">  <div class="dgDetail-hero__no-sliderCard whats-new grid-padding-new "> <div class="dgDetail-hero__content grid"> <div class="leftTitle"> <h1 class="h2 "> Webex<br />Contact Center</h1> </div> <div class="rightName grid"> <div class="rightName__body h4 rte-content"><p>The AI-powered customer experience platform for today. And tomorrow.</p> </div> <div class="rightName__btn"> <a class="btn btn--secondary--dark-black" href="https://use.webex.com/contact-sales?lang=en" target="_blank"> Contact Sales <span class="icon-arrow"></span> </a> </div> </div> </div>  </div> <div class="dgDetail-hero__main dgDetail-hero__no-sliderCard whats-new grid-padding-new grid"> <div class="mainVideo"> <video-js class="video-js videot no-controls auto-play-secondary-hero" poster="/content/dam/www/us/en/images/products/customer-experience/contact-center/cc-hero.jpg" id="myPlayerID" data-account="1384193102001" data-player="vlhQwNR1SU" data-embed="default" data-video-id="6345433680112" data-playlist-id="" data-application-id="" playsinline autoplay loop muted></video-js> <a class="btn btn----dark-black btn--video-overlay inline-click-video-overlay" target="" href="javascript:;" data-video-type="brightcove" data-width-height-ratio="1090/613" data-video-id="6277127800001" data-account="1384193102001" data-player="vlhQwNR1SU"> <span class="icon-play-circle"></span></a> </div> <div class="mobile__btn"> <a class="btn btn--secondary--dark-black" href="https://use.webex.com/contact-sales?lang=en" target="_blank"> Contact Sales <span class="icon-arrow"></span> </a> </div> </div> </div> </div> </div> <div class="three-column-feature-listing"> <div class="cmp-three-col-fl bg-dark-black gradient none bottom-left" data-cmp-is="three-column-feature-listing" data-micromodal-trigger="my-modal"> <a class="module-sticky-target"></a> <div class="three-col-fl grid grid-padding-new"> <div class="three-col-fl__details"> </div>  <div class="three-col-fl__cards no-img"> <div class="three-col-fl__card one-row"> <div class="three-col-fl__card-title h4 none">Drive digital to human engagement.</div> <div class="three-col-fl__card-description medium-body medium-body-regular"> <div class="rte-content"><p>Leverage AI to drive and connect all customer engagement, from automated digital messaging to self-service and human interaction.</p> </div> </div> </div> <div class="three-col-fl__card one-row"> <div class="three-col-fl__card-title h4 none">Support any channel, anytime.</div> <div class="three-col-fl__card-description medium-body medium-body-regular"> <div class="rte-content"><p>Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.</p> </div> </div> </div> <div class="three-col-fl__card one-row"> <div class="three-col-fl__card-title h4 none">Understand every<br class="hide-md-down" /> customer.</div> <div class="three-col-fl__card-description medium-body medium-body-regular"> <div class="rte-content"><p>Empower agents with AI-driven insights, journey data, and context for each customer, so they can deliver the best experience, every time.</p> </div> </div> </div> </div> </div> </div></div> <div class="html-code-component"> <style> .cmp-cards .cards-contact-center__title { color: #8DFCAF!important; } </style></div> <div class="cards"> <div class="cmp-cards bg-dark-black bottom-left" data-cmp-is="cards"> <div class="cards-contact-center grid-padding-new"> <div class="cards-contact-center__carddetails grid"> <div class="cards-contact-center__title h2">Your contact center. <br class="hide-md-down" /> Now powered by AI.</div> <div class="cards-contact-center__description large-body large-body-medium rte-content"> <p>Unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results. </p> </div> <div class="cards__cta"> </div> </div> <div class="cards-contact-center__cards card-"> <div class="cards-contact-center__card" style="background-image: url(/content/dam/www/us/en/images/products/customer-experience/contact-center/cards-left.jpg); background-size: 100% 100% !important;"> <div class="cards-contact-center__card-content"> <div class="cards-contact-center__card-title h4"> Give your customers an AI-driven personal concierge. </div> <div class="cards-contact-center__card-description medium-body medium-body-regular rte-content"> <p>Notify customers before there’s a problem, on their channel of choice. </p><p>Provide intelligent, conversational AI self-service to resolve issues faster.</p> </div> <div class="cards-contact-center__card-cta"> </div> </div> </div> <div class="cards-contact-center__card" style="background-image: url(/content/dam/www/us/en/images/products/customer-experience/contact-center/cards-middle-latest-new-jan.jpg); background-size: 100% 100% !important;"> <div class="cards-contact-center__card-content"> <div class="cards-contact-center__card-title h4"> Put the power of AI in the hands of your agents. </div> <div class="cards-contact-center__card-description medium-body medium-body-regular rte-content"> <p>Get AI-led nudges, coaching, and context for best handling customer needs.</p><p>Free up agent time with AI-generated conversation summaries and transcripts.</p> </div> <div class="cards-contact-center__card-cta"> </div> </div> </div> <div class="cards-contact-center__card" style="background-image: url(/content/dam/www/us/en/images/products/customer-experience/contact-center/cards-right.jpg); background-size: 100% 100% !important;"> <div class="cards-contact-center__card-content"> <div class="cards-contact-center__card-title h4"> Optimize business results with AI-surfaced insights. </div> <div class="cards-contact-center__card-description medium-body medium-body-regular rte-content"> <p>Use AI to uncover actionable insights with analysis of every interaction—human or virtual.</p><p>Get visibility into customer sentiment, satisfaction, and interaction data.</p> </div> <div class="cards-contact-center__card-cta"> </div> </div> </div> </div> </div> </div> </div> <div class="cards"> <div> <div class="cmp-cards bg-black gradient"> <div class="cards grid-padding-new"> <div class="cards__header grid"> <h2 class="cards__title ">An AI Assistant that <br /> works for you.</h2> <div class="cards__desc large-body large-body-medium rte-content"> <p>Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center. </p> </div> <div class="cards__cta"> <a class="btn btn--primary--black" href="https://www.webex.ai/ai-assistant-for-suite-devices-cx.html?tab=tab-cx" target="_blank"> See all AI features <span class="icon-arrow"></span> </a> </div> </div> <div class="cards__details three-col"> <div class="cards__card"> <div class="cards__card-media"> <img class="cards__card-image" src="/content/dam/www/us/en/images/products/customer-experience/contact-center/01-conversation-summaries-new.jpg" alt=""/> </div> <div class="cards__card-content"> <div class="cards__card-content__eyebrow-lable"> <span class="lable capsule light-blue">Coming Soon</span> </div> <div class="cards__card-name h4"> Summarize agent interactions</div> <div class="cards__card-description medium-body medium-body-regular rte-content"> <p>Agents save time with AI-generated summaries from each customer interaction, including suggested follow up actions and wrap-up codes.</p> </div> </div> </div> <div class="cards__card"> <div class="cards__card-media"> <video-js class="cards__card-video video-js videot no-controls hover-play-card-video" id="myPlayerID" data-account="1384193102001" data-player="vlhQwNR1SU" data-embed="default" data-video-id="6339544461112" data-playlist-id="" data-application-id="" playsinline muted loop></video-js> <div class="cards__card-video-control"> <button class="video-icon-pause"></button> <button class="video-icon-play"></button> </div> </div> <div class="cards__card-content"> <div class="cards__card-content__eyebrow-lable"> <span class="lable capsule light-blue">Coming Soon</span> </div> <div class="cards__card-name h4"> Suggest agent responses</div> <div class="cards__card-description medium-body medium-body-regular rte-content"> <p>AI automatically suggests replies for agents while bringing in customer context and history for quicker, more accurate responses.</p> </div> </div> </div> <div class="cards__card"> <div class="cards__card-media"> <img class="cards__card-image" src="/content/dam/www/us/en/images/products/customer-experience/contact-center/03-coaching-summaries-new.jpg" alt=""/> </div> <div class="cards__card-content"> <div class="cards__card-content__eyebrow-lable"> <span class="lable capsule light-blue">Coming Soon</span> </div> <div class="cards__card-name h4"> Improve agent performance</div> <div class="cards__card-description medium-body medium-body-regular rte-content"> <p>Automatically pull highest and lowest scoring calls so supervisors can identify best practices and train agents across the organization. </p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="html-code-component"> <style> .cmp-tab-image-text .tab-image-text__header-title { color: #8DFCAF!important; } </style></div> <div class="tab-image-text"> <div class="cmp-tab-image-text bg-dark-black gradient none bottom-left" data-cmp-is="tab-image-text" data-micromodal-trigger="my-modal"> <div class="tab-image-text grid-padding-new"> <div class="tab-image-text__header grid"> <h2 class="tab-image-text__header-title h2 "> AI-driven.<br class="hide-sm-down" /> And built for every journey.</h2> </div> <div class="tab-image-text__content"> <div class="tab-image-text__tabs"> <div class="swiper-wrapper"> <div class="swiper-slide"> <button class="tab-image-text__tab bg-neon-green">CUSTOMERS</button> </div> <div class="swiper-slide"> <button class="tab-image-text__tab bg-neon-green">AGENTS</button> </div> <div class="swiper-slide"> <button class="tab-image-text__tab bg-neon-green">BUSINESS</button> </div> </div> <div class="swiper-button-next"></div> <div class="swiper-button-prev"></div> </div> <div class="tab-image-text__panels"> <div class="swiper-wrapper"> <div class="swiper-slide"> <div class="tab-image-text__panel grid"> <div class="tab-image-text__text"> <div class="tab-image-text__text-desc large-body large-body-medium"> <p>Meet customers across digital channels while connecting business system, journey, and preference data to personalize experiences.</p> </div> <ul class="tab-image-text__text-features large-body large-body-regular"> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/01-messaging-customer.svg"/> <span class="tab-image-text__text-feature-title">Proactive, automated digital messaging</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/02-contact-center-AI-customer.svg"/> <span class="tab-image-text__text-feature-title">Digital & voice virtual agent self-service</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/03-AI-intelligence-customer.svg"/> <span class="tab-image-text__text-feature-title">AI-driven intelligent routing</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/04-intelligent-customer-experiences-customer.svg"/> <span class="tab-image-text__text-feature-title">Customer experience management</span> </li> </ul> <div class="tab-image-text__text-cta"> <a class="btn btn--tertiary--dark-black" href="/us/en/products/customer-experience/contact-center/customers.html" target="_self"> Learn More <span class="icon-arrow"></span> </a> </div> </div> <div class="tab-image-text__image"> <video-js class="cards__card-video video-js videot no-controls auto-play-card-video auto-play-image-text " id="tabImagePlayerId" data-account="1384193102001" data-player="vlhQwNR1SU" data-embed="default" data-video-id="6345425670112" data-playlist-id="" data-application-id="" muted loop autoplay></video-js> </div> </div> </div> <div class="swiper-slide"> <div class="tab-image-text__panel grid"> <div class="tab-image-text__text"> <div class="tab-image-text__text-desc large-body large-body-medium"> <p>Give your agents the power to solve customer problems the first time, with tools and helpful resources at their fingertips, and support from their team of experts when they need it.</p> </div> <ul class="tab-image-text__text-features large-body large-body-regular"> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/01-app-integration-agents.svg"/> <span class="tab-image-text__text-feature-title">Customer journey intelligence</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/02-facial-recognition-agents.svg"/> <span class="tab-image-text__text-feature-title">AI-powered agent assistance</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/03-third-party-integration-agents.svg"/> <span class="tab-image-text__text-feature-title">Integrated collaboration tools</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/04-seamless-collaboration-agents.svg"/> <span class="tab-image-text__text-feature-title">CRM integrations</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/05-remote-support-agents.svg"/> <span class="tab-image-text__text-feature-title">Supervisor tools</span> </li> </ul> <div class="tab-image-text__text-cta"> <a class="btn btn--tertiary--dark-black" href="/us/en/products/customer-experience/contact-center/agents.html" target="_self"> Learn More <span class="icon-arrow"></span> </a> </div> </div> <div class="tab-image-text__image"> <video-js class="cards__card-video video-js videot no-controls auto-play-card-video auto-play-image-text " id="tabImagePlayerId" data-account="1384193102001" data-player="vlhQwNR1SU" data-embed="default" data-video-id="6345427246112" data-playlist-id="" data-application-id="" muted loop autoplay></video-js> </div> </div> </div> <div class="swiper-slide"> <div class="tab-image-text__panel grid"> <div class="tab-image-text__text"> <div class="tab-image-text__text-desc large-body large-body-medium"> <p>Unlock valuable insights, optimize workflows, and propel your business to new heights with powerful features designed to streamline your operations and maximize productivity. </p> </div> <ul class="tab-image-text__text-features large-body large-body-regular"> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/01-meetings-business.svg"/> <span class="tab-image-text__text-feature-title">Customer journey orchestration</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/02-collaboration-management-business.svg"/> <span class="tab-image-text__text-feature-title">Workforce optimization</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/03-insights-analytics-business.svg"/> <span class="tab-image-text__text-feature-title">Reporting & analytics</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/04-third-party-integration-business.svg"/> <span class="tab-image-text__text-feature-title">Webex App Hub & developer tools</span> </li> <li><img class="tab-image-text__text-feature-icon" src="/content/dam/www/us/en/icons/products/customer-experience/contact-center/05-user-hub-business.svg"/> <span class="tab-image-text__text-feature-title">Webex Control Hub</span> </li> </ul> <div class="tab-image-text__text-cta"> <a class="btn btn--tertiary--dark-black" href="/us/en/products/customer-experience/contact-center/business.html" target="_self"> Learn More <span class="icon-arrow"></span> </a> </div> </div> <div class="tab-image-text__image"> <video-js class="cards__card-video video-js videot no-controls auto-play-card-video auto-play-image-text " id="tabImagePlayerId" data-account="1384193102001" data-player="vlhQwNR1SU" data-embed="default" data-video-id="6345425677112" data-playlist-id="" data-application-id="" muted loop autoplay></video-js> </div> </div> </div> </div> </div> </div> </div> </div></div> <div class="text-accordion"> <div class="cmp-text-accordion bg-black gradient none bottom-left" data-cmp-is="text-accordion" data-micromodal-trigger="my-modal" style="background-image: url('/content/dam/www/us/en/images/products/customer-experience/contact-center/global-industrygraphic.jpg');"> <div class="text-accordion__details grid-padding-new"> <div class="text-accordion grid"> <h2 class="h2 medium-body medium-body-medium text-accordion__title ">A global industry leader <br class="hide-md-down" />you can trust.</h2> <div class="text-accordion__summary"> <h4 class="h4"><span><p>Not only do you get the AI innovation you need, but the security and reliability only Cisco can deliver.</p> </span></h4> <a class="btn btn--secondary--black" href="/content/dam/wbx/us/documents/pdf/Webex-Accolades-Book.pdf" target="_blank"> Learn More <span class="icon-arrow"></span> </a> </div> <div class="text-accordion__accordion"> <div class="text-accordion__accordion__list"> <div class="title-wrap"> <div class="accordion-title large-body large-body-bold"> AI and innovation from a market leader. </div> <span> <svg class="icon-carat" xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 30 30" fill="none"> <path d="M27.2444 8.38063C26.6952 7.83146 25.8048 7.83146 25.2556 8.38063L15 18.6363L4.74437 8.38063C4.19519 7.83146 3.30481 7.83146 2.75563 8.38063C2.20646 8.92981 2.20646 9.82019 2.75563 10.3694L13.8399 21.4536C14.4806 22.0943 15.5194 22.0943 16.1601 21.4536L27.2444 10.3694C27.7935 9.82019 27.7935 8.92981 27.2444 8.38063Z" fill="white"/> </svg> </span> </div> <div class="accordion-div medium-body medium-body-regular"><p>With decades of experience in the contact center industry and innovation at its core, Webex is a true market leader and the last contact center solution you’ll ever need.</p> </div> </div> <div class="text-accordion__accordion__list"> <div class="title-wrap"> <div class="accordion-title large-body large-body-bold"> Single platform for collaboration and contact center. </div> <span> <svg class="icon-carat" xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 30 30" fill="none"> <path d="M27.2444 8.38063C26.6952 7.83146 25.8048 7.83146 25.2556 8.38063L15 18.6363L4.74437 8.38063C4.19519 7.83146 3.30481 7.83146 2.75563 8.38063C2.20646 8.92981 2.20646 9.82019 2.75563 10.3694L13.8399 21.4536C14.4806 22.0943 15.5194 22.0943 16.1601 21.4536L27.2444 10.3694C27.7935 9.82019 27.7935 8.92981 27.2444 8.38063Z" fill="white"/> </svg> </span> </div> <div class="accordion-div medium-body medium-body-regular"><p>Webex gives you one proven vendor to trust. One platform to manage. And one experience to connect with customers and colleagues.</p> </div> </div> <div class="text-accordion__accordion__list"> <div class="title-wrap"> <div class="accordion-title large-body large-body-bold"> Trusted solution that’s secure, flexible, and scalable. </div> <span> <svg class="icon-carat" xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 30 30" fill="none"> <path d="M27.2444 8.38063C26.6952 7.83146 25.8048 7.83146 25.2556 8.38063L15 18.6363L4.74437 8.38063C4.19519 7.83146 3.30481 7.83146 2.75563 8.38063C2.20646 8.92981 2.20646 9.82019 2.75563 10.3694L13.8399 21.4536C14.4806 22.0943 15.5194 22.0943 16.1601 21.4536L27.2444 10.3694C27.7935 9.82019 27.7935 8.92981 27.2444 8.38063Z" fill="white"/> </svg> </span> </div> <div class="accordion-div medium-body medium-body-regular"><p>Your mission-critical contact center can rely on Webex–a secure, open, and flexible platform that interoperates with all your systems and can scale to meet your evolving business needs.</p> </div> </div> </div> </div> </div> </div></div> <div class="parallax-banner"> <div class="cmp-parallax-banner bg-light gradient none bottom-left"> <div class="parallax-banner grid grid-padding-new"> <div class="parallax-banner__left"> <div style="background-image: url('/content/dam/www/us/en/images/products/customer-experience/contact-center/ROI-Graphic.jpg');" class="parallax-banner__title ">304% ROI</div> </div> <div class="parallax-banner__right"> <div class="parallax-banner__desc medium-body"> <p>Forrester Consulting conducted a Total Economic Impact™ study of Webex Contact Center and concluded that the solution delivered a 304% ROI and improved contact center operations over a three-year period.</p> </div> <div class="parallax-banner__cta"> <a class="parallax-banner__btn btn--download-link" href="https://www.webex.com/gp/forrester-tei-contact-center.html" target="_self"><span class="icon-download"></span> </a> </div> </div> </div> </div></div> <div class="html-code-component"> <style> @media (min-width: 721px) { .cmp-quote .quote.quote-contact-center { padding-bottom: 0; } } </style></div> <div class="customer-quote"> <div class="cmp-quote bg-light gradient none bottom-right" data-cmp-is="quote" data-micromodal-trigger="my-modal"> <div class="quote grid grid-padding-new quote-contact-center"> <div class="quote__header grid"> <h2 class="quote__header-title ">Customer experience success stories.</h2> <div class="quote__header-ctas"> <a class="btn btn--secondary--light" href="https://www.webex.com/customers.html?product=webexcontactcenter&industry=all" target="_self" onclick="webexData=webexData||{}; webexData.link={category:'Customer experience success stories.', detail: 'View More', url: 'https://www.webex.com/customers.html?product=webexcontactcenter&industry=all'}; _satellite.track('link_action_content');"> View More <span class="icon-arrow"></span> </a> </div> </div> <div class="quote__swiper-container"> <div class="swiper-wrapper "> <div class="swiper-slide"> <div class="grid"> <div class="quote__media"> <div class="quote__image"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/t-mobile-new.jpg"/> </div> <div class="quote__logo"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/tmobile-new.svg"/> </div> </div> <div class="quote__body "> <div class="quote__body-title rte-content large-body large-body-regular disable-quotes"> <p>Webex enabled 12,000 call center employees to rapidly transition to remote work, resulting in boosted satisfaction for customers and agents.</p> </div> <div class="quote__body-cta"> <a class="btn btn--tertiary--light btn--video-overlay" target="_self" href="javascript:;" data-video-type="brightcove" data-width-height-ratio="1090/613" data-video-id="6277746001001" data-account="1384193102001" data-player="vlhQwNR1SU"> Watch Now <span class="icon-play"></span> </a> </div> </div> </div> </div> <div class="swiper-slide"> <div class="grid"> <div class="quote__media"> <div class="quote__image"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/updated-burrell-image.jpg"/> </div> <div class="quote__logo"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/updated-burrell-logo.svg"/> </div> </div> <div class="quote__body "> <div class="quote__body-title rte-content large-body large-body-regular disable-quotes"> <p>Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to connect crisis support workers to patients wherever and whenever they need help.</p> </div> <div class="quote__body-cta"> <a class="btn btn--tertiary--light" href="/us/en/customers/burrell-behavioral-health.html" target="_self" onclick="webexData=webexData||{}; webexData.link={category:'&lt;p&gt;Burrell Behavioral Health leverages Webex Contact Center and Webex Calling to connect crisis support workers to patients wherever and whenever they need help.&lt;/p&gt; ', detail: 'Learn More', url: '/us/en/customers/burrell-behavioral-health.html'}; _satellite.track('link_action_content');"> Learn More <span class="icon-arrow"></span> </a> </div> </div> </div> </div> <div class="swiper-slide"> <div class="grid"> <div class="quote__media"> <div class="quote__image"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/first-horizon-new.jpg"/> </div> <div class="quote__logo"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/first-horizon-new.svg"/> </div> </div> <div class="quote__body "> <div class="quote__body-title rte-content large-body large-body-regular disable-quotes"> <p>After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex.</p> </div> <div class="quote__body-cta"> <a class="btn btn--tertiary--light" href="https://blog.webex.com/customer-experience/first-horizion/" target="_blank" onclick="webexData=webexData||{}; webexData.link={category:'&lt;p&gt;After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex.&lt;/p&gt; ', detail: 'Read Blog', url: 'https://blog.webex.com/customer-experience/first-horizion/'}; _satellite.track('link_action_content');"> Read Blog <span class="icon-arrow"></span> </a> </div> </div> </div> </div> <div class="swiper-slide"> <div class="grid"> <div class="quote__media"> <div class="quote__image"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/updated-umpqua-image.jpg"/> </div> <div class="quote__logo"> <img src="/content/dam/www/us/en/images/products/customer-experience/contact-center/updated-umpqua-logo.svg"/> </div> </div> <div class="quote__body "> <div class="quote__body-title rte-content large-body large-body-regular disable-quotes"> <p>When Umpqua Bank completed a merger, the bank recognized that it needed to move to a cloud-based solution. With Webex Contact Center, the bank can serve a high volume of new users and customers.</p> </div> <div class="quote__body-cta"> <a class="btn btn--tertiary--light" href="/us/en/customers/umpqua-bank.html" target="_self" onclick="webexData=webexData||{}; webexData.link={category:'&lt;p&gt;When Umpqua Bank completed a merger, the bank recognized that it needed to move to a cloud-based solution. With Webex Contact Center, the bank can serve a high volume of new users and customers.&lt;/p&gt; ', detail: 'Learn More', url: '/us/en/customers/umpqua-bank.html'}; _satellite.track('link_action_content');"> Learn More <span class="icon-arrow"></span> </a> </div> </div> </div> </div> </div> </div> <div class="quote__controls "> <div class="quote__controls-prev icon-arrow-circle light swiper-button-disabled"></div> <div class="quote__controls-page medium-body medium-body-regular"> 1/4 </div> <div class="quote__controls-next icon-arrow-circle light"></div> </div> </div> </div></div> <div class="logo-categories"> <div class="cmp-logoCategories-component bg-light gradient none bottom-left"> <div class="logoCategories-component grid grid-padding-new"> <div class="logoCategories-component__header"> <div class="logoCategories-component__title h2 ">Strong partnerships.<br class="hide-md-down" /> Incredible integrations.</div> <div class="logoCategories-component__description large-body large-body-medium rte-content"> <p>Harness the power of Webex and Cisco by enabling your business to mix and match the best-of-breed solutions that suit your specific requirements.</p> </div> </div> <div class="logoCategories-component__logoCategoriesContainer"> <div class="logoCategories-component__logos--title"> <div class="logoCategories-component__logos--title-text medium-body medium-body-medium"> Integration Partners </div> </div> <div class="logoCategories-component__logoContainer"> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/chrome-enterprise.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/google.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/microsoft.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/salesforce.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/zendesk.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/service-now.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/freshworks-vector-logo.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/intergration-partners/aws-color.svg"/> </div> </div> </div> <div class="logoCategories-component__logos--title"> <div class="logoCategories-component__logos--title-text medium-body medium-body-medium"> Technology Partners </div> </div> <div class="logoCategories-component__logoContainer"> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/ring-red.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/bucher-suter.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/egain.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/eleveo.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/kustomer.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/spinsci.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/uniphore.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/upstreamworks.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img src="/content/dam/www/us/en/logos/products/customer-experience/contact-center/technology-partners/verint.svg"/> </div> </div> <div class="logoCategories-component__logos"> <div class="logoCategories-component__logos--image"> <img 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href="https://www.webex.com/content/dam/wbx/us/documents/pdf/CM-1440_Webex_Contact_Center_Data_Sheet.pdf" target="_blank"> <span class="btn-text small-body small-body-regular">Webex Contact Center Data Sheet</span> <span class="icon-arrow small-body small-body-regular"></span> </a></li> <li> <a class="btn btn--tertiary--light" href="https://www.webex.com/content/dam/wbx/us/documents/pdf/all_new_webex_contact_center_brochure.pdf" target="_blank"> <span class="btn-text small-body small-body-regular">Solution Overview</span> <span class="icon-arrow small-body small-body-regular"></span> </a></li> <li> <a class="btn btn--tertiary--light" href="https://blog.webex.com/category/customer-experience/" target="_blank"> <span class="btn-text small-body small-body-regular">Customer Experience Blogs</span> <span class="icon-arrow small-body small-body-regular"></span> </a></li> </ul> </div> <div class="resources-list-main__item grid"> <div class="resources-list-main__item__title h4">Support</div> 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