Dodanie a spracovanie objednávok pri online predaji

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href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/airport-airline-security/index_sk.htm">Bezpečnosť na letiskách a v rámci leteckých spoločností</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency/index_sk.htm">Núdzové situácie</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/security-and-emergencies/emergency-assistance-vehicles-ecall/index_sk.htm">Pomoc v tiesni dosiahnuteľná priamo z vozidla: palubný systém eCall využívajúci tiesňovú linku 112</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/travel/holidays/index_sk.htm">Balíky cestovných služieb a timeshare<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/timeshare/index_sk.htm">Časovo vymedzené užívanie ubytovacích zariadení a dlhodobé dovolenkové zmluvy v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/travel/holidays/package-travel/index_sk.htm">Balík cestovných služieb a spojené cestovné služby</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/index_sk.htm">Práca a odchod do dôchodku<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/work-abroad/index_sk.htm">Práca v zahraničí<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/cross-border-commuters/index_sk.htm">Cezhraniční pracovníci</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/equal-treatment-with-nationals/index_sk.htm">Rovnaké zaobchádzanie pri práci</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_sk.htm">Vyslaní pracovníci</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_sk.htm">Práca vo verejnom sektore v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_sk.htm">Pracovné povolenia</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_sk.htm">Pracovné zmluvy</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_sk.htm">Predpisy EÚ týkajúce sa pracovníkov v cestnej doprave</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_sk.htm">Poistenie zodpovednosti za škodu v inej krajine EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_sk.htm">Odborné kvalifikácie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_sk.htm">Čo je regulované povolanie</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_sk.htm">Žiadosť o trvalé poskytovanie služieb</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_sk.htm">Žiadosť o dočasné poskytovanie služieb</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_sk.htm">Dokumenty a formality</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_sk.htm">Európsky profesijný preukaz – EPP</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_sk.htm">EÚ – Spojené kráľovstvo: odborné kvalifikácie</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_sk.htm">Sociálne zabezpečenie a dávky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_sk.htm">Systémy sociálneho zabezpečenia v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_sk.htm">Sociálne zabezpečenie v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_sk.htm">Nezamestnanosť v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_sk.htm">Prenos dávok v nezamestnanosti</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_sk.htm">Ak sa vám nedarí nájsť si prácu</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_sk.htm">Rodinné dávky</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_sk.htm">Pozostalostné dôchodky a podpora pri úmrtí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_sk.htm">Práva sociálneho zabezpečenia – štandardné formuláre</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_sk.htm">Odchod do dôchodku v zahraničí<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_sk.htm">Doplnkový dôchodok v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_sk.htm">Štátne dôchodky v zahraničí</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_sk.htm">Dane<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_sk.htm">Dane z príjmov v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_sk.htm">Dvojité zdanenie</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_sk.htm">Vozidlá<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_sk.htm">Autá<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_sk.htm">Kúpa a lízing vozidla</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_sk.htm">DPH pri kúpe alebo predaji auta</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_sk.htm">Firemné vozidlá</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_sk.htm">Vodičský preukaz<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_sk.htm">Výmena a uznávanie vodičských preukazov v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_sk.htm">Získanie vodičského preukazu v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_sk.htm">Obnovenie vodičského preukazu v inej krajine EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_sk.htm">Poistenie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_sk.htm">Platnosť poistenia motorových vozidiel v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_sk.htm">Rozsah poistenia motorového vozidla v zahraničí</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_sk.htm">Registrácia<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_sk.htm">Doklady a administratívne náležitosti na registráciu vozidla</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_sk.htm">Registrácia auta v inej krajine EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_sk.htm">Dane z vozidiel v inej krajine EÚ</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_sk.htm">Pobyt<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_sk.htm">Právo na pobyt<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_sk.htm">Ekonomicky neaktívni občania EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_sk.htm">Uchádzači o prácu – právo na pobyt</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_sk.htm">Dôchodcovia – právo na pobyt</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_sk.htm">Študenti – právo na pobyt</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_sk.htm">Pracovníci – právo na pobyt</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_sk.htm">Právo na pobyt občanov EÚ v Spojenom kráľovstve a štátnych príslušníkov Spojeného kráľovstva v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_sk.htm">Naturalizácia</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_sk.htm">Právo rodinných príslušníkov na pobyt<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_sk.htm">Manžel alebo manželka a deti z EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_sk.htm">Manžel alebo manželka a deti z krajiny mimo EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_sk.htm">Registrovaní partneri</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_sk.htm">Rodičia</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_sk.htm">Ostatní príbuzní</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_sk.htm">Rodinní príslušníci uchádzačov o zamestnanie</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_sk.htm">Doklady a formality<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_sk.htm">Registrácia prítomnosti rodinných príslušníkov z EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_sk.htm">Trvalý pobyt pre občanov EÚ po uplynutí piatich rokov</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_sk.htm">Trvalý pobyt pre rodinných príslušníkov z krajiny mimo EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_sk.htm">Pobytové preukazy pre rodinných príslušníkov z krajiny mimo EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_sk.htm">Registrácia pobytu v zahraničí po uplynutí prvých 3 mesiacov</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_sk.htm">Registrácia prítomnosti v prípade pobytu kratšieho ako 3 mesiace</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_sk.htm">Registrácia narodenia dieťaťa</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_sk.htm">Pravidlá týkajúce sa zmeny rodu</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_sk.htm">Kúpa domu</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_sk.htm">Zrušenie registrácie vášho pobytu</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_sk.htm">Voľby, petície a konzultácie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_sk.htm">Voľby do Európskeho parlamentu</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_sk.htm">Voľby v domovskej krajine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_sk.htm">Komunálne voľby</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_sk.htm">Petície a konzultácie</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_sk.htm">Vzdelávanie a mládež<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_sk.htm">Škola<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_sk.htm">Partnerstvá so školami v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_sk.htm">Nástup do školy v inej krajine EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_sk.htm">Univerzita<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_sk.htm">Podmienky prijatia na univerzitu</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_sk.htm">Univerzitné školné a finančná pomoc</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_sk.htm">Uznávanie diplomov</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_sk.htm">Štúdium v zahraničí a možnosti na získanie štipendia</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_sk.htm">Práca počas štúdia</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_sk.htm">Stáže<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_sk.htm">Finančná pomoc v prípade stáží</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_sk.htm">Dobrovoľníctvo v EÚ a mimo EÚ<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_sk.htm">Dobrovoľníctvo – kde začať</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_sk.htm">Praktická príprava pre dobrovoľníkov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_sk.htm">Výskumní pracovníci<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_sk.htm">Granty a pracovné príležitosti pre výskumných pracovníkov</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_sk.htm">Zdaňovanie výskumných pracovníkov</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_sk.htm">Zdravie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_sk.htm">Neplánovaná zdravotná starostlivosť<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_sk.htm">Návšteva lekára/nemocnice v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_sk.htm">Neplánovaná zdravotná starostlivosť: platby a náhrada výdavkov</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_sk.htm">Zdravotné poistenie v prípade krátkodobých pobytov</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_sk.htm">Európsky preukaz zdravotného poistenia (EPZP)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_sk.htm">Plánované lekárske ošetrenie v zahraničí<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_sk.htm">Príprava plánovaného lekárskeho ošetrenia v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_sk.htm">Náhrada výdavkov: plánované lekárske ošetrenie v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_sk.htm">Informačné centrá pre cezhraničnú zdravotnú starostlivosť</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_sk.htm">Kúpa liekov v inej krajine EÚ<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_sk.htm">Predkladanie lekárskeho predpisu v inej krajine EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_sk.htm">Lekárske predpisy v zahraničí: platby za lieky a náhrada výdavkov</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_sk.htm">Nakupovanie liekov cez internet</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_sk.htm">Nemocenské a zdravotné poistenie pri pobyte v zahraničí<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_sk.htm">Vaše zdravotné poistenie</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_sk.htm">Presťahovanie sa do zariadenia rezidenčnej starostlivosti</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_sk.htm">Preventívna zdravotná starostlivosť</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_sk.htm">Rodina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_sk.htm">Deti<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_sk.htm">Rodičovské práva a povinnosti</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_sk.htm">Adopcia</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_sk.htm">Únos dieťaťa</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_sk.htm">Páry<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_sk.htm">Manželstvo</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_sk.htm">Civilné zväzky a registrované partnerstvá</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_sk.htm">Nezosobášené páry</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_sk.htm">Rozvod a súdna rozluka</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_sk.htm">Vyživovacia povinnosť – podpora pre rodinných príslušníkov</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_sk.htm">Majetkový režim medzinárodných párov</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_sk.htm">Uznanie vašich úradne osvedčených listín v EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_sk.htm">Úmrtie, repatriácia a cezhraničné dedenie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_sk.htm">Riadenie cezhraničného dedenia</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_sk.htm">Plánovanie cezhraničného dedenia</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_sk.htm">Úmrtie a repatriácia</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_sk.htm">Spotrebitelia<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_sk.htm">Nakupovanie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_sk.htm">Informácie o zmluve</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_sk.htm">Záruky a vrátenie tovaru</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_sk.htm">Informácie o cene a platby</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_sk.htm">Preprava a dodanie</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_sk.htm">Vaše práva pri nakupovaní</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_sk.htm">DPH – daň z pridanej hodnoty</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_sk.htm">Bezpečnosť výrobkov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_sk.htm">Internet a telekomunikácie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_sk.htm">Roaming: používanie mobilného telefónu v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_sk.htm"> Prístup k online obsahu v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_sk.htm"> Telekomunikačné služby</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_sk.htm">Používanie internetu a prístup na internet</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_sk.htm">Ochrana údajov a súkromie na internete</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_sk.htm">Finančné produkty a služby<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_sk.htm">Bankové účty v EÚ</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_sk.htm">Spotrebiteľské úvery a pôžičky</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_sk.htm">Poistné produkty</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_sk.htm">Investičné produkty</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_sk.htm">Hypotekárne úvery</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_sk.htm">Platby, prevody a šeky</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_sk.htm">Investície v inej krajine EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_sk.htm">Nespravodlivé zaobchádzanie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_sk.htm">Nekalé obchodné praktiky</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_sk.htm">Nekalé cenové praktiky</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_sk.htm">Neprijateľné zmluvné podmienky</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_sk.htm">Zásobovanie energiou<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_sk.htm">Prístup k energetickým službám a ich využívanie</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_sk.htm">Zmluvy a spotreba energie</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_sk.htm">Sťažnosti a riešenie sporov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_sk.htm">Riešenie spotrebiteľských sporov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_sk.htm">Neformálne riešenie sporov spotrebiteľov</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_sk.htm">Mimosúdne postupy pre spotrebiteľov</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_sk.htm">Súdna žaloba pre spotrebiteľov</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group active"><a href="https://europa.eu/youreurope/business/index_sk.htm">Podnikanie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_sk.htm"> Prevádzkovanie podniku<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_sk.htm">Rozvoj podnikania<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_sk.htm">Podnikanie v odvetví cestovného ruchu</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_sk.htm">Registrácia v schéme EMAS</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_sk.htm">Fúzie spoločností</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_sk.htm">Založenie európskej spoločnosti (SE)</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_sk.htm">Voľný tok iných ako osobných údajov</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_sk.htm">Všetko, čo potrebujete vedieť o cezhraničných investíciách v EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_sk.htm"> Digitalizácia podnikania<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_sk.htm"> Založenie webového sídla podniku</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_sk.htm"> Online predaj pomocou platforiem tretích strán</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_sk.htm"> Založenie e-shopu</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_sk.htm"> Zabezpečenie webového sídla</a></li> <li class="current"><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_sk.htm"><span>Dodanie a spracovanie objednávok pri online <span class="label-end"><span>predaji</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_sk.htm"> Služby zákazníkom pre online podniky</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_sk.htm"> Propagácia podnikania online</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_sk.htm">Duševné vlastníctvo<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_sk.htm">Práva duševného vlastníctva</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_sk.htm">Patenty</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_sk.htm">Ochranné známky</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_sk.htm">Autorské právo</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_sk.htm">Obchodné tajomstvo</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_sk.htm">Právo na ochranu dizajnu</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_sk.htm"> Webové domény</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_sk.htm">Ochrana databáz</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_sk.htm"> Zemepisné označenia</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_sk.htm">Komercializácia práv duševného vlastníctva</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_sk.htm">Porušovanie práv duševného vlastníctva</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_sk.htm">začínajúce podniky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_sk.htm">Začatie podnikania</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_sk.htm">Erasmus pre mladých podnikateľov</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_sk.htm">Nástroje EÚ na podporu MSP</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_sk.htm">Dane<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_sk.htm"> Spotrebné dane<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_sk.htm">Výrobky podliehajúce spotrebnej dani</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_sk.htm"> Platba spotrebnej dane</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_sk.htm"> DPH<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_sk.htm">Pravidlá a sadzby DPH</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_sk.htm">Uplatňovanie a odpočet DPH</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_sk.htm">Oslobodenie od DPH</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_sk.htm">Vrátenie DPH: podanie žiadosti online</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_sk.htm">Cezhraničná DPH</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_sk.htm">Kontrola IČ pre DPH (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_sk.htm"> DPH pri digitálnych službách (režim MOSS)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_sk.htm"> Zdaňovanie podnikov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_sk.htm"> Daň z príjmov právnických osôb v EÚ</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_sk.htm"> Zdaňovanie materských spoločností a ich dcérskych spoločností</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_sk.htm">Predaj v EÚ<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_sk.htm"> Verejné zákazky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_sk.htm">Pravidlá verejného obstarávania</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_sk.htm">Vyhľadávať verejné zákazky a uchádzať sa o ne</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_sk.htm">Žiadosť o preskúmanie postupu verejného obstarávania</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_sk.htm"> Predaj tovarov a služieb<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_sk.htm">Predaj výrobkov v EÚ</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_sk.htm">Poskytovanie služieb v zahraničí</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_sk.htm">Elektronický obchod, predaj na diaľku a mimo prevádzkových priestorov</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_sk.htm"> Balík cestovných služieb a spojené cestovné služby</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_sk.htm"> Doručovanie balíkov</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_sk.htm"> Hospodárska súťaž medzi podnikmi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_sk.htm">Pravidlá hospodárskej súťaže v EÚ</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_sk.htm"> Ako oznámiť protisúťažné správanie</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_sk.htm">Ľudské zdroje<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_sk.htm">Pracovné zmluvy<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_sk.htm">Zmeny v zmluvách s pracovníkmi</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_sk.htm">Pracovné podmienky</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_sk.htm">Práca na dobu určitú</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_sk.htm">Informovanie zamestnancov a konzultácia s nimi</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_sk.htm">Práca na čiastočný úväzok</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_sk.htm">Prepúšťanie</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_sk.htm">Mladiství pracovníci</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_sk.htm">Dočasná agentúrna práca</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_sk.htm">Sezónni pracovníci z krajín mimo EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_sk.htm">Pracovný čas a dovolenka<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_sk.htm">Pracovný čas</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_sk.htm">Dovolenka a flexibilná práca</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_sk.htm">Pracovníci v odvetví dopravy<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_sk.htm">Pracovníci v civilnom letectve</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_sk.htm">Pracovníci v železničnej doprave</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_sk.htm">Zamestnávanie pracovníkov v cestnej doprave: časy jazdy a odpočinku</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_sk.htm">Námorníci</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_sk.htm">Pracovníci vnútrozemskej vodnej dopravy</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_sk.htm">Vyslaní pracovníci<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_sk.htm">Vysielanie pracovníkov do zahraničia</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_sk.htm">Vyslaní vodiči</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_sk.htm">Sociálne zabezpečenie a zdravie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_sk.htm">Platenie príspevkov na sociálne zabezpečenie</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_sk.htm">Zdravie a bezpečnosť pri práci</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_sk.htm"> Rovnaké zaobchádzanie a kvalifikácie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_sk.htm">Rovnaké zaobchádzanie so zamestnancami</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_sk.htm">Primerané úpravy</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_sk.htm">Uznávanie kvalifikácií</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_sk.htm">Požiadavky na výrobky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_sk.htm">Normy<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_sk.htm">Európske normy</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_sk.htm">Súlad výrobkov s právnymi predpismi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_sk.htm">Určenie požiadaviek na výrobky</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_sk.htm">Posudzovanie zhody</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_sk.htm">Technická dokumentácia a EÚ vyhlásenie o zhode</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_sk.htm">Požiadavky na ekodizajn</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_sk.htm">Vyhlásenie o vzájomnom uznávaní</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_sk.htm">Značky a iné označenia<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_sk.htm">Označenie CE</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_sk.htm">Energetický štítok</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_sk.htm">OEEZ</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_sk.htm"> Označovanie obuvi</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_sk.htm">Označenie textilných výrobkov</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_sk.htm">Označenie ℮</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_sk.htm">Environmentálna značka EÚ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_sk.htm"> Chemické látky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_sk.htm">Registrácia chemických látok v EÚ (nariadenie REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_sk.htm">Klasifikácia, označovanie a balenie chemických látok</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_sk.htm"> Recyklácia a nakladanie s odpadmi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_sk.htm">Zodpovednosť za nakladanie s OEEZ</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_sk.htm">Označovanie potravín<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_sk.htm">Pravidlá označovania potravín</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_sk.htm">Výživové údaje</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_sk.htm">Označovanie výživových doplnkov</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_sk.htm">Prídavné látky v potravinách</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_sk.htm">Zdravotné a výživové tvrdenia</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_sk.htm">Finančné prostriedky a financovanie<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_sk.htm"> Účtovníctvo<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_sk.htm">Účtovníctvo pre MSP a mikropodniky</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_sk.htm">Uskutočňovanie a prijímanie platieb<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_sk.htm"> Cezhraničné vymáhanie pohľadávok</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_sk.htm">Elektronické a hotovostné platby</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_sk.htm">Oneskorené platby</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_sk.htm">Elektronická fakturácia</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_sk.htm"> Získavanie finančných prostriedkov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/sk">Prístup k financovaniu</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_sk.htm">Programy financovania z prostriedkov EÚ</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_sk.htm">Vzťahy so zákazníkmi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_sk.htm"> Spotrebiteľské zmluvy a záruky<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_sk.htm">Záruky pre spotrebiteľov</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/defective-products/index_sk.htm">Chybné výrobky</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-contracts/index_sk.htm">Zmluvy so spotrebiteľmi</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_sk.htm"> Riešenie sporov so zákazníkmi<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk.htm"> Alternatívne riešenie sporov/Riešenie sporov online</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_sk.htm"> Európske konanie vo veciach s nízkou hodnotou sporu</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_sk.htm"> Ochrana údajov<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_sk.htm"> Ochrana údajov na základe všeobecného nariadenia o ochrane údajov</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_sk.htm"> Súkromie na internete</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=sk" target="_blank">Kontaktovať asistenčnú službu</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=sk" target="_blank">Nahlásiť prekážku</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukrajina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">Pomoc EÚ pre Ukrajinu</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_sk">Informácie pre ľudí utekajúcich pred vojnou na Ukrajine</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_sk#ako-m%C3%B4%C5%BEete-pom%C3%B4c%C5%A5">Ako môžete pomôcť</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Informácie pre podniky</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_sk.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Kliknutím rozbaľte" title="Kliknutím rozbaľte">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="/youreurope/business/index_sk.htm">Podniky</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/business/running-business/index_sk.htm"> Prevádzkovanie podniku</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_sk.htm"> Digitalizácia podnikania</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li> Dodanie a spracovanie objednávok pri online predaji</li> </ol> </nav> </div> <main id="main-content" class="container"> <h1> Dodanie a spracovanie objednávok pri online predaji</h1> <div class="row"> <aside> <nav id="in-page-nav"> <div id="in-page-nav-title">Na tejto stránke</div> </nav> </aside> <div class="col"> <div id="main-article"> <h2> Služby dodávania </h2> <p> Keď si vyberáte spôsob dodávania, mali by ste zvážiť veľkosť vašej spoločnosti, vlastnosti vašich výrobkov a takisto skutočnosť, či pôsobíte iba na domácom trhu alebo aj v zahraničí, ako aj váš obchodný model a potreby či preferencie vašich zákazníkov. </p> <p> Okrem toho sa uistite, že poznáte vnútroštátne požiadavky aj požiadavky EÚ v súvislosti s <a data-linkid="7896e6fc-f454-4da4-9ac7-f30a7adfaf06" data-master-href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_en.htm" href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_sk.htm" title="práva vašich zákazníkov">právami vašich zákazníkov</a> a <a data-linkid="9012c24c-17a8-423d-b263-44ffec80b10f" data-master-href="https://europa.eu/youreurope/business/product-requirements/compliance/index_en.htm" href="https://europa.eu/youreurope/business/product-requirements/compliance/index_sk.htm" title="pravidlá, ktoré sa vzťahujú na konkrétne kategórie výrobkov">pravidlá, ktoré sa vzťahujú na konkrétne kategórie výrobkov</a>, ktoré budete prepravovať v Európe. </p> <p> Nakupujúci online očakávajú, že si budú môcť vybrať z viacerých flexibilných možností dodania. Medzi dôležité prvky patrí: </p> <ul> <li> <strong>miesto dodania</strong>, ktoré zahŕňa dodanie domov, dodanie do práce a dodanie na adresu určenú zákazníkom. Dodatočné možnosti môžu zahŕňať dodanie do miestnych obchodov alebo úschovní, ktoré zákazníkom ponúkajú možnosť vyzdvihnúť si zásielku aj mimo otváracích hodín, </li> <li> <strong>čas dodania</strong>, ktorý môže byť v rozsahu od štandardného dodania (2 – 3 dni vnútroštátne), až po zaručené expresné služby, za ktoré zákazník môže zaplatiť poplatok navyše. Môže ísť o dodanie v konkrétne určený čas vrátane dodania na nasledujúci deň alebo dodania v sobotu, </li> <li> <strong>cena dodania</strong>, ktorú môže zaplatiť buď váš zákazník, alebo ju môžete zahrnúť do katalógovej ceny vášho tovaru, ak sa s vybraným poskytovateľom doručovania balíkov dokážete dohodnúť na zľavnenej cene. Pri rozhodovaní vám môžu pomôcť <a data-linkid="aa0d4e2f-7ad7-4a84-aa4b-0d8df775b457" data-master-href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_en.htm#shortcut-3" href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_sk.htm#shortcut-3" title="Štandardné sadzby za dodanie balíkov v rámci Európy">štandardné sadzby za dodanie balíkov v rámci Európy</a>, </li> <li> <strong>možnosť ľahkého vrátenia tovaru,</strong>ktoré by pre zákazníkov malo byť používateľsky ústretové a jednoduché. Medzi možnosti patrí vyzdvihnutie balíka priamo od vášho zákazníka, poskytnutie štítku na vrátenie tovaru, doručenie balíčka na vopred dohodnuté miesto alebo priamo do vášho kamenného obchodu. </li> </ul> <div class="warning sr-friendly"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#warning"></use></svg><div> <h4 class="sr-only">Upozornenie</h4> <p> Vezmite do úvahy, že zákazníci v rôznych krajinách môžu preferovať rôzne možnosti dodania a akceptovať rôzne časy tranzitu. <span class="nolink">Kontaktujte združenie elektronického obchodu</span> <a href="https://ecommerce-europe.eu/members-of-ecommerce-europe/national-ecommerce-associations/" target="_blank" class="language" title="English">en</a> vo svojej krajine alebo v krajine určenia, aby ste si overili miestne postupy. </p> <p> Zákazníkom môžete navrhnúť rôzne možnosti dodania. Mali by ste presne uviesť náklady na každú službu dodania. V každej cenovej ponuke musíte jasne uviesť, či sú náklady na dodanie zahrnuté v cene. </p> <p> Uistite sa, že ešte pred zadaním objednávky informujete svojich zákazníkov o dodacích podmienkach (vrátane postupu vrátenia a nákladov na vrátenie tovaru). Ak nebudete svojich zákazníkov riadne informovať o postupe vrátenia, budete znášať náklady na vrátenie tovaru. </p> </div> </div> <p> Podľa hmotnosti, veľkosti, objemov (jednotlivo aj v danom počte) a miesta určenia balíkov, ktoré odosielate, môžete nájsť vhodného prevádzkovateľa zodpovedajúceho vašim potrebám, ako sú: </p> <ul> <li> <span class="nolink">vnútroštátni prevádzkovatelia poštových služieb</span> <a href="https://www.posteurop.org/member/" target="_blank" class="language" title="English">en</a> <strong>,</strong>ktorí môžu ponúkať cezhraničné služby prostredníctvom svojej siete s vnútroštátnymi prevádzkovateľmi poštových služieb v krajine určenia alebo vlastnými dcérskymi spoločnosťami, </li> <li> <strong>globálni integrovaní prevádzkovatelia,</strong>ktorí môžu ponúknuť integrovanú sieť pre medzinárodné cezhraničné dodanie. Zväčša poskytujú časovo vymedzené dodanie: expresné dodanie (24 – 28 hodín) alebo odložené dodanie (4 – 5 dní), </li> <li> <strong>kuriéri</strong>, ktorí môžu byť vhodnou voľbou na zrýchlené a bezpečné dodanie, obvykle zaručujú sledovanie zásielok a dodanie v určitý deň a čas, a to so zameraním na dodávanie ľahkých balíkov (menej ako 10 kg) v rovnaký deň a (cezhranične) na nasledujúci deň. Niektorí z nich pôsobia iba v mestských oblastiach. </li> </ul> <p> Špecializovaní prevádzkovatelia služieb dodávania vám môžu ponúknuť lepšie ceny, väčší rozsah služieb a vyššiu kvalitu, ako aj spoľahlivosť služieb dodávania: </p> <ul> <li> <strong>sprostredkovatelia prepravy balíkov</strong> ponúkajú nízke ceny dodania prostredníctvom hromadného nákupu doručovacích intervalov od niekoľkých vnútroštátnych prevádzkovateľov poštových služieb, integrovaných prevádzkovateľov alebo kuriérov a ich ďalšieho predaja, </li> <li> <strong>prevádzkovatelia zberných služieb balíkov a kuriérskych služieb</strong>pripravujú a zbierajú balíky a balíčky (výrobky s hmotnosťou pod 2 kg a veľkosťou podobnou listu). Zbieraním veľkých objemov od viacerých menších odosielateľov prevádzkovateľ zberných služieb získa väčšie zľavy od prevádzkovateľa služieb dodávania, </li> <li> <strong>logistické centrá spracovania objednávok</strong>poskytujú služby medzi koncovými bodmi vrátane uskladnenia tovaru, vyzdvihnutia a balenia objednávok a poskytovania služieb zákazníkom či riadenia vrátenia tovaru, </li> <li> <strong>poskytovatelia softvérových riešení</strong> podporujú elektronickú logistiku a elektronické spracovanie objednávok, čím zlepšujú efektívnosť a kvalitu služieb. Ponúkajú riešenia pre elektronickú výmenu dokumentov, sledovanie, označovanie, spájanie viacerých prevádzkovateľov služieb dodávania, personalizáciu dodávok a odosielanie oznámení príjemcom. </li> </ul> <p> Prečítajte si viac o <a data-linkid="16732b63-4bea-4d9f-ba9b-46137268907e" data-master-href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_en.htm" href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_sk.htm" title="doručovanie balíkov v EÚ">doručovaní balíkov v EÚ</a> vrátane nástroja, ktorý vám pomôže nájsť vhodné služby a ceny pre vaše cezhraničné zásielky. </p> <h2> Doplnkové služby k dodaniu </h2> <p> Ak nie je uvedené inak, vyžaduje sa, aby ste ponúkali dodaciu lehotu, ktorá neprekračuje 30 dní od nákupu. Ste zodpovední za všetky zdržania a položky poškodené pri preprave. Tu sa dozviete viac o tom, <a data-linkid="64480c79-0ce5-4d63-86fd-c503c98cd37d" data-master-href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_en.htm" href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_sk.htm" title="čo môžu vaši zákazníci očakávať">čo môžu vaši zákazníci očakávať</a>. </p> <h2> Splnenie požiadaviek na dodanie výrobkov </h2> <p> Podľa typu tovaru a služieb, ktoré predávate online, sa v rôznych oblastiach uplatňujú nariadenia EÚ: </p> <ul> <li> Ak predávate elektrické alebo elektronické zariadenia, musíte svojim zákazníkom umožniť vrátiť odpad z elektrických a elektronických zariadení (OEEZ). <a data-linkid="6b26018f-99a7-4f85-b93f-8f4552654dba" data-master-href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_en.htm" href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_sk.htm" title="Read more about WEEE">Viac o OEEZ</a>. </li> <li> Ak zasielate potravinové výrobky, musíte dodržiavať osobitné požiadavky na bezpečnosť potravín a zákazníkom musíte poskytnúť povinné informácie o potravinách. </li> <li> Vnútroštátne aj úniové požiadavky na označovanie (ako označenie CE, pokiaľ ide o hračky a elektronické spotrebiče, energetické štítky, obuv, textilné výrobky, detergenty a kozmetické výrobky atď.) sa vzťahujú aj na nepotravinové výrobky. <a data-linkid="9a932b44-416d-4914-bc06-ea2fdbdc58bb" data-master-href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_en.htm" href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_sk.htm" title="Zistite viac o štítkoch a označeniach">Zistite viac o štítkoch a označeniach</a>. </li> </ul> <h2> Dodávateľské povinnosti voči vašim zákazníkom </h2> <p> Okrem dodržania dohodnutého časového rámca dodania zodpovedáte aj za prípadné straty a poškodenia tovaru, kým sa fyzicky dostanú k vašim zákazníkom. </p> <p> Takisto priamo zodpovedáte za akékoľvek sťažnosti zákazníkov vrátane sťažností týkajúcich sa dodania položiek. </p> <p> Sťažnosti spojené s dodaním zvyčajne urovnáte s prevádzkovateľom služieb dodávania, s ktorým máte uzatvorenú zmluvnú dohodu (bez ohľadu na to, s koľkými subdodávateľmi prevádzkovateľ spolupracoval), aby ste pre zákazníka našli uspokojivé riešenie. </p> <p> Ak váš prevádzkovateľ služieb dodávania nemôže ponúknuť uspokojivé riešenie, môžete využiť mimosúdne <a data-linkid="76520541-7d13-41f0-b46c-72bccd9edbe1" data-master-href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register" href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register&lng=SK">mechanizmy riešenia sporov</a> alebo iné európske súdne konania. </p> <p> Ak ste využili služby poskytovateľa univerzálnej služby, môžete takisto kontaktovať <span class="nolink">príslušný vnútroštátny verejný orgán pre sťažnosti</span> <a href="https://single-market-economy.ec.europa.eu/sectors/postal-services/legislation-implementation-and-enforcement/national-contact-points-user-complaints_en" target="_blank" class="language" title="English">en</a> so žiadosťou o dodatočnú pomoc a usmernenie. </p> </div>  <div class="article-related"> <h2>Potrebujete pomoc asistenčných služieb?</h2> <p>Obráťte sa na špecializované asistenčné služby</p><button id="advice-button" class="standard arrow toggle">Pomoc a poradenstvo<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><div id="advice-content" class="toggle-content"> <div data-service-name="Local Business Support"> <p>Máte otázky týkajúce sa podnikania v zahraničí, napr. exportu alebo rozšírenia do inej krajiny EÚ? 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