FAQs | Sekisui House Australia

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class="row"> <div class="col-3"> <p class="sub">Where we are.</p> <p class="sub"><a href="/shawood/our-locations/"><span style="font-size: 1.25rem; color: white;">SHAWOOD communities.</span></a></p> </div> <div class="col-3"> <p class="sub">SHAWOOD communities.</p> <ul> <li><a href="/shawood/our-locations/bellevue-box-hill/" >Box Hill, NSW</a></li> <li><a href="/shawood/our-locations/calderwood/home/" >Calderwood, NSW</a></li> <li><a href="/shawood/our-locations/castle-hill/" target='_blank'>Castle Hill, NSW</a></li> <li><a href="/shawood/our-locations/frenchs-forest/" >Frenchs Forest, NSW</a></li> <li><a href="/norman-estates/home/" >Norman Estates, NSW</a></li> <li><a href="/shawood/our-locations/norwest/" >Norwest, NSW</a></li> <li><a href="/shawood/our-locations/northturramurra/" >North Turramurra, NSW</a></li> <li><a href="/shawood/our-locations/warriewood/" >Warriewood, NSW</a></li> <li><a href="/shawood/our-locations/wahroonga/" >Wahroonga, NSW</a></li> <li><a href="/shawood/our-locations/yowie-bay/" >Yowie Bay, NSW</a></li> </ul> </div> <div class="col-3"> <p class="sub">SHAWOOD homes in other communities.</p> <ul> <li><a href="/shawood/our-locations/shawood-at-elara/" >Elara, Marsden Park NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-the-gables/" >Gables, Box Hill, NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-bingara-gorge/" target='_blank'>Bingara Gorge, Wilton, NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-lakeside/" >Lakeside, Gledswood Hills, NSW</a></li> </ul> </div> </div> </div> </div> </li> <li class="nav-item"> <a class="nav-link " href="/shawood/about-us/">About Us</a> </li> <li class="nav-item mega-item"> <a class="nav-link" href="/shawood/shawood-for-sale/">SHAWOOD FOR SALE</a> <div class="mega-content"> <div class="container"> <div class="row"> <div class="col-3"> <p class="sub"></p> <p style="color: #d2d5c9; font-size: 1.25rem;">Search SHAWOOD house and land for sale in communities of every scale, across NSW.</p> </div> <div class="col-3"> <p class="sub">What would you like to see?</p> <ul> <li><a href="/shawood/shawood-for-sale/" >See all SHAWOOD for sale</a></li> <li><a href="/shawood/shawood-for-sale/?propertyType=houseandland&shawood_community=1" >Homes in SHAWOOD communities</a></li> <li><a href="/shawood/shawood-for-sale/?propertyType=houseandland&shawood_community=0" >SHAWOOD homes in other communities</a></li> </ul> </div> <div class="col-3"> <p class="sub">Where would you like to live?</p> <ul> <li><a href="/norman-estates/now-selling/" target='_blank'>Norman Estates, Gledswood Hills NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-elara/" >Stockland Elara, Marsden Park NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-the-gables/" >Stockland Gables, Box Hill NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-bingara-gorge/" target='_blank'>Bingara Gorge, Wilton NSW</a></li> </ul> </div> </div> </div> </div> </li> <li class="nav-item"> <a class="nav-link " href="/shawood/news-from-shawood/">News</a> </li> <li class="nav-item"> <a class="nav-link " href="/shawood/contact-us/">Contact</a> </li> </ul> <div class="navigation"> <div class="buttons"> <a href="/shawood/contact-us/" class="button button-primary">Contact</a> <button class="button button-light navigation-open">Menu</button> </div> <div class="navigation-inner"> <div class="container-fluid"> <button type="button" class="btn-close navigation-close" aria-label="Close" ></button> <ul> <li> <a href="/shawood/home/">Home</a> </li> <li> <a class="" href="/shawood/the-shawood-difference/">The SHAWOOD Difference</a> </li> <li class="mega-navi"> <a href="#" class="mega-navi-link">Our Locations</a> <div class="mega-navi-inner"> <div class="heading"> <button type="button" class="btn-back mega-navi-back"> <svg class="default" width="10" height="18"> <use xlink:href="/_resources/themes/shawood2/img/icons.svg#icon-arrow-left" ></use> </svg> </button> <h1>Our Locations</h1> </div> <div class="body"> <div class="group"> <p class="sub">Where we are.</p> <p class="sub"><a href="/shawood/our-locations/"><span style="font-size: 1.25rem; color: white;">SHAWOOD communities.</span></a></p> </div> <div class="group"> <p class="sub">SHAWOOD communities.</p> <ul class="group-inner"> <li><a href="/shawood/our-locations/bellevue-box-hill/" >Box Hill, NSW</a></li> <li><a href="/shawood/our-locations/calderwood/home/" >Calderwood, NSW</a></li> <li><a href="/shawood/our-locations/castle-hill/" target='_blank'>Castle Hill, NSW</a></li> <li><a href="/shawood/our-locations/frenchs-forest/" >Frenchs Forest, NSW</a></li> <li><a href="/norman-estates/home/" >Norman Estates, NSW</a></li> <li><a href="/shawood/our-locations/norwest/" >Norwest, NSW</a></li> <li><a href="/shawood/our-locations/northturramurra/" >North Turramurra, NSW</a></li> <li><a href="/shawood/our-locations/warriewood/" >Warriewood, NSW</a></li> <li><a href="/shawood/our-locations/wahroonga/" >Wahroonga, NSW</a></li> <li><a href="/shawood/our-locations/yowie-bay/" >Yowie Bay, NSW</a></li> </ul> </div> <div class="group"> <p class="sub">SHAWOOD homes in other communities.</p> <ul class="group-inner"> <li><a href="/shawood/our-locations/shawood-at-elara/" >Elara, Marsden Park NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-the-gables/" >Gables, Box Hill, NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-bingara-gorge/" target='_blank'>Bingara Gorge, Wilton, NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-lakeside/" >Lakeside, Gledswood Hills, NSW</a></li> </ul> </div> </div> </div> </li> <li> <a class="" href="/shawood/about-us/">About Us</a> </li> <li class="mega-navi"> <a href="#" class="mega-navi-link">SHAWOOD for Sale</a> <div class="mega-navi-inner"> <div class="heading"> <button type="button" class="btn-back mega-navi-back"> <svg class="default" width="10" height="18"> <use xlink:href="/_resources/themes/shawood2/img/icons.svg#icon-arrow-left" ></use> </svg> </button> <h1>SHAWOOD for Sale</h1> </div> <div class="body"> <div class="group"> <p class="sub"></p> <p style="color: #d2d5c9; font-size: 1.25rem;">Search SHAWOOD house and land for sale in communities of every scale, across NSW.</p> </div> <div class="group"> <p class="sub">What would you like to see?</p> <ul class="group-inner"> <li><a href="/shawood/shawood-for-sale/" >See all SHAWOOD for sale</a></li> <li><a href="/shawood/shawood-for-sale/?propertyType=houseandland&shawood_community=1" >Homes in SHAWOOD communities</a></li> <li><a href="/shawood/shawood-for-sale/?propertyType=houseandland&shawood_community=0" >SHAWOOD homes in other communities</a></li> </ul> </div> <div class="group"> <p class="sub">Where would you like to live?</p> <ul class="group-inner"> <li><a href="/norman-estates/now-selling/" target='_blank'>Norman Estates, Gledswood Hills NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-elara/" >Stockland Elara, Marsden Park NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-the-gables/" >Stockland Gables, Box Hill NSW</a></li> <li><a href="/shawood/our-locations/shawood-at-bingara-gorge/" target='_blank'>Bingara Gorge, Wilton NSW</a></li> </ul> </div> </div> </div> </li> <li> <a class="" href="/shawood/news-from-shawood/">News</a> </li> <li> <a class="" href="/shawood/contact-us/">Contact</a> </li> </ul> <a href="/shawood/contact-us/" class="button button-cozy">Contact</a> </div> </div> </div> </div> </nav> </header> <main> <div class="element undigital__elementalcallout__elements__elementcallout" id="e3552"> <section class=" section full-width-text holder " > <div class="holder-inner holder-inner-custom" style="--background-color: #ECEDE8;"></div> <div class="container position-relative"> <div class="row "> <div class=" col-xl-8 "> <div class="summary-text"> <h2 class="h1"><span>FAQs<br><br>Find the answers to your most frequently asked questions. You can also get in touch with us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="cda4a3aba28dbea5acbaa2a2a9e3aea2a0e3acb8">[email protected]</a> or on 1800 951 068.</span></h2> </div> </div> </div> </div> </section> </div> <div class="element undigital__elementalaccordion__elements__elementaccordionlist" id="e3553"> <section class="section " > <div class="container"> <div class="row"> <div class="col-12"> <div class="accordion" id="accordion"> <div class="accordion-item"> <div class="accordion-header" id="heading208"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-208" aria-expanded="true" aria-controls="collapse1"> What is SHAWOOD? </button> </h5> </div> <div id="collapse-accordion-3553-208" class="accordion-collapse collapse" aria-labelledby="heading208" data-bs-parent="#accordion"> <div class="accordion-body"> <p><span>SHAWOOD is a patented construction system of Sekisui House. We call houses designed and built using this post-and-beam system SHAWOOD homes. You can learn more about what makes SHAWOOD different <a href="/shawood/the-shawood-difference/">here</a>.</span></p> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading209"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-209" aria-expanded="true" aria-controls="collapse2"> What makes SHAWOOD special? </button> </h5> </div> <div id="collapse-accordion-3553-209" class="accordion-collapse collapse" aria-labelledby="heading209" data-bs-parent="#accordion"> <div class="accordion-body"> <p>Our patented metal joint construction system uses laminated posts and beams to deliver superior strength, complete structural integrity and efficiency and accuracy in assembly.</p> <p>All structural framing is refined and assembled in SHAWOOD’s Manufacturing and Quality Control Centre here in Australia, optimising lead times while adhering to strict in-house quality assurance. With production tolerances of only 0.5mm to 3mm on-site, our homes deliver precision in architecture and design – including square-set cornices, expansive void spaces and statement raked ceilings.</p> <p><br>Learn more about SHAWOOD, including performance benefits. <a href="/shawood/contact-us/"><span>Visit us. </span></a></p> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading210"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-210" aria-expanded="true" aria-controls="collapse3"> Are your homes sustainable? </button> </h5> </div> <div id="collapse-accordion-3553-210" class="accordion-collapse collapse" aria-labelledby="heading210" data-bs-parent="#accordion"> <div class="accordion-body"> <p>SHAWOOD timbers are sourced from sustainably managed forests in Northern Europe, where each tree grows for a minimum of 80 years, allowing it to act as a carbon sink. In construction, the efficiency of our processes and our advanced technology reduce waste, rework and material consumption.</p> <p>All SHAWOOD homes meet a minimum BASIX standard of 7, with homes such as the SHINKA model promising Net Zero Carbon. Across all SHAWOOD homes, our unique construction technology and methods also ensure that each home is airtight and energy efficient.</p> <p>All homes feature water reduction storage and technology, wall and ceiling insulation and high-performance glass as standard. SHAWOOD also supports eco-friendly upgrades, such as rooftop solar panels, battery storage and electric vehicle charging.</p> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading211"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-211" aria-expanded="true" aria-controls="collapse4"> Who owns SHAWOOD? </button> </h5> </div> <div id="collapse-accordion-3553-211" class="accordion-collapse collapse" aria-labelledby="heading211" data-bs-parent="#accordion"> <div class="accordion-body"> <p>SHAWOOD is a subsidiary of Sekisui House, and is the division of the company specialising in the design, build and development of timber-framed family homes and communities. When you buy a SHAWOOD home, your contract will be with Sekisui House.</p> <p><br>You can learn more about us <a rel="noopener noreferrer" href="https://www.sekisuihouse.com.au" target="_blank" class="ss-broken">here.</a></p> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading212"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-212" aria-expanded="true" aria-controls="collapse5"> Do I have to buy a SHAWOOD in one of your masterplanned communities? </button> </h5> </div> <div id="collapse-accordion-3553-212" class="accordion-collapse collapse" aria-labelledby="heading212" data-bs-parent="#accordion"> <div class="accordion-body"> <p>No. You can buy a SHAWOOD house and land package in selected developer communities around Greater Sydney.</p> <p>Search our available house and land packages <a rel="noopener noreferrer" href="/shawood/shawood-for-sale/" target="_blank">here.</a></p> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header" id="heading213"> <h5 class="mb-0"> <button class="accordion-button btn btn-block text-left collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse-accordion-3553-213" aria-expanded="true" aria-controls="collapse6"> How do I buy a SHAWOOD home or house and land package? </button> </h5> </div> <div id="collapse-accordion-3553-213" class="accordion-collapse collapse" aria-labelledby="heading213" data-bs-parent="#accordion"> <div class="accordion-body"> <p>The exact process for buying your SHAWOOD depends on whether you’re buying a completed home or house and land. Whichever you choose, we make buying as simple as possible, with a transparent process, in just steps.<br><br></p> <p>Step 1</p> <p>Our team will work with you to choose the completed home, or house and land package suited to your lifestyle, taste and desired location. Once you’ve made your selection, a small exclusivity fee of $2,500 will secure your home or lot while we draw up the contracts and you finalise your loan approval.<br><br></p> <p>Step 2</p> <p>It will take 1-2 business days for us to create your contracts, which we then share with your solicitor or conveyancer. They’ll then contact you to review and sign together. At this stage, you’ll be also paying towards your home building agreement, land contract or deposit, depending on the type of property you’re purchasing.<br><br></p> <p>Step 3</p> <p>Your dedicated Customer Service Officer will be in touch, the first of many check-ins as through the homebuilding process. If you’re building your home, you’ll settle on the land at this stage, and your lender will authorise construction. We’ll take care of everything else.</p> <p>Once your home is completed and has its Occupation Certificate, we’ll arrange a settlement date with your solicitor, and you’ll let your bank know to make the final payment. This date is usually within 10 business days of certification.<br><br></p> <p>Step 4</p> <p>Once your settlement date is booked, we’ll arrange to meet you at your new home to hand over the keys. We’ll give you a detailed tour and handover pack containing all the warranties, instructions and guidance you need.</p> </div> </div> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="application/javascript" src="/assets/_combinedfiles/main-a3dd4d0.js" defer="defer"></script> <script type="application/ld+json">{"@context": "https://schema.org","@type": "FAQPage","mainEntity": [{"@type": "Question","name": "What is SHAWOOD?","acceptedAnswer": {"@type": "Answer","text": "<p>SHAWOOD is a patented construction system of Sekisui House. We call houses designed and built using this post-and-beam system SHAWOOD homes. 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We’ll give you a detailed tour and handover pack containing all the warranties, instructions and guidance you need.</p>"}}]}</script> </section> </div> </main> <footer class="footer">  <div class="container"> <div class="footer-top"> <div class="row"> <div class="col-12 col-lg-2"> <div class="footer-item"> <span>Head office</span> <a href="https://www.google.com/maps/place/68+Waterloo+Rd,+Macquarie+Park+NSW+2113,+Australia/data=!4m2!3m1!1s0x6b12a60be84df14f:0x9844ed74df5b70a8?sa=X&ved=2ahUKEwi-i9XOy7uBAxW23TgGHU03Ay8Q8gF6BAgqEAA&ved=2ahUKEwi-i9XOy7uBAxW23TgGHU03Ay8Q8gF6BAgsEAI">68 Waterloo Rd, Macquarie Park NSW 2113</a> <a href="tel:1800951068">1800 951 068</a> <a href="/cdn-cgi/l/email-protection#5e373038311e2d363f2931313a703d3133703f2b"><span class="__cf_email__" data-cfemail="ddb4b3bbb29daeb5bcaab2b2b9f3beb2b0f3bca8">[email protected]</span></a> </div> </div> <div class="col-6 col-lg-2"> <div class="footer-item"> <a href="/shawood/home/">Home</a> <a href="/shawood/the-shawood-difference/">The SHAWOOD difference</a> <a href="/shawood/our-locations/">Our locations</a> <a href="/shawood/about-us/">About us</a> <a href="/shawood/shawood-for-sale/">SHAWOOD for sale</a> <a href="/shawood/news-from-shawood/">News</a> </div> <div class="footer-item d-flex d-lg-none"> <a href="/shawood/contact-us/">Contact</a> <a href="/shawood/faqs/">FAQs</a> <a href="/shawood/offers-and-rewards/">SHAWOOD rewards</a> </div> </div> <div class="col-12 col-lg-4"> <div class="footer-item d-none d-lg-flex"> <a href="/shawood/contact-us/">Contact</a> <a href="/shawood/faqs/">FAQs</a> <a href="/shawood/offers-and-rewards/">SHAWOOD rewards</a> </div> <div class="footer-socials"> <a href="https://www.instagram.com/shawood_australia/" target="_blank"> <svg width="19" height="19"> <use xlink:href="/_resources/themes/shawood2/img/icons.svg#icon-insta"></use> </svg> </a> <a href="https://www.linkedin.com/company/sekisui-house-construction-australia-pty-ltd/" target="_blank"> <svg width="19" height="19"> <use xlink:href="/_resources/themes/shawood2/img/icons.svg#icon-linkedin"></use> </svg> </a> <a href="https://www.youtube.com/playlist?list=PLwWe2X21z9pj4gLp-MYpYHeEK4T_wOvQ0" target="_blank"> <svg width="21" height="15"> <use xlink:href="/_resources/themes/shawood2/img/icons.svg#icon-youtube"></use> </svg> </a> </div> </div> <div class="col-12 col-lg-4 first-col-mobile"> <div class="footer-form"> <h2>Sign up for SHAWOOD news, insights and lifestyle.</h2> <div id="subscribe">  <div class="inner subscribe-embed"> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/embed/v2.js"></script> <script> hbspt.forms.create({ region: "na1", portalId: "22612375", formId: "c4fcc2cb-8871-4c59-8e2c-d322ceb1ac2a" }); </script> </div> </div> </div> </div> <div class="col-12 footer-logo-wrapper"> <a href="/shawood/" class="footer-logo"> <img src="/_resources/themes/shawood2/img/logo-shawood-white.svg" alt="image"/> </a> </div> </div> </div> <div class="footer-bottom"> <div class="text"> <p> Sekisui House acknowledges the Traditional Custodians of the Land on which we work, and the Land on which our projects are sited. 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