Frequently Asked Questions

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aria-modal="true" aria-labelledby="CartPopupHeading" data-cart-popup-wrapper> <div class="cart-popup" data-cart-popup tabindex="-1"> <div class="cart-popup__header"> <h2 id="CartPopupHeading" class="cart-popup__heading">Just added to your cart</h2> <button class="cart-popup__close" aria-label="Close" data-cart-popup-close><svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-close" viewBox="0 0 40 40"><path d="M23.868 20.015L39.117 4.78c1.11-1.108 1.11-2.77 0-3.877-1.109-1.108-2.773-1.108-3.882 0L19.986 16.137 4.737.904C3.628-.204 1.965-.204.856.904c-1.11 1.108-1.11 2.77 0 3.877l15.249 15.234L.855 35.248c-1.108 1.108-1.108 2.77 0 3.877.555.554 1.248.831 1.942.831s1.386-.277 1.94-.83l15.25-15.234 15.248 15.233c.555.554 1.248.831 1.941.831s1.387-.277 1.941-.83c1.11-1.109 1.11-2.77 0-3.878L23.868 20.015z" class="layer"/></svg></button> </div> <div class="cart-popup-item"> <div class="cart-popup-item__image-wrapper hide" data-cart-popup-image-wrapper> <div class="cart-popup-item__image cart-popup-item__image--placeholder" data-cart-popup-image-placeholder> <div data-placeholder-size></div> <div class="placeholder-background placeholder-background--animation"></div> </div> </div> <div class="cart-popup-item__description"> <div> <div class="cart-popup-item__title" data-cart-popup-title></div> <ul class="product-details" aria-label="Product details" data-cart-popup-product-details></ul> </div> <div class="cart-popup-item__quantity"> <span class="visually-hidden" data-cart-popup-quantity-label></span> <span aria-hidden="true">Qty:</span> <span aria-hidden="true" data-cart-popup-quantity></span> </div> </div> </div> <a href="/cart" class="cart-popup__cta-link btn btn--secondary-accent"> View cart (<span data-cart-popup-cart-quantity></span>) </a> <div class="cart-popup__dismiss"> <button class="cart-popup__dismiss-button text-link text-link--accent" data-cart-popup-dismiss> Back to Shopping </button> </div> </div> </div> <div id="shopify-section-header" class="shopify-section"><nav class="navbar header navbar-fixed-top"> <div id="headerTicker" class="ticker-container" data-duration="4" data-animationDuration="500"> <div class="ticker-item"><p class="mySlides header-text">Free Shipping on domestic orders of $25 or more</p></div> </div> <div class="header-container page-width"> <div class="navbar-header"> <a href="/" style="padding: 0px 15px 0px 0px;"> <img class="logo" alt="Chipotle logo" src="//chipotlegoods.com/cdn/shop/files/logo-chipotle-goods_1.png?v=1613756903" /> </a> <button type="button" id="sidebarCollapse" class="header-toggle navbar-toggle collapsed" data-toggle="collapse" aria-expanded="false" aria-controls="navbar"> <span class="sr-only">Toggle navigation</span> <span class="header-toggle-icon icon-bar"></span> <span class="header-toggle-icon icon-bar"></span> <span class="header-toggle-icon icon-bar"></span> </button> </div> <div class="navbar-collapse collapse" aria-expanded="false" style="height: 1px; max-height: fit-content;"> <ul class="header-nav"><li class="header-item"> <a class="header-link" href="/collections/chipotle-goods"><span class="label-nav">Products</span></a> </li><li class="header-item"> <a class="header-link" href="/pages/about-us"><span class="label-nav">About</span></a> </li><li class="header-item"> <a class="header-link" href="/pages/contact-us"><span class="label-nav">Contact</span></a> </li><li class="header-item"> <a class="header-link" href="/pages/faq"><span class="label-nav">FAQS</span></a> </li><li class="dropdown header-item"> <a class="header-link" href="/cart"> <img src="//chipotlegoods.com/cdn/shop/t/6/assets/cart.svg?v=144480252122040615051596103025" alt="cart icon" /> <span class="lineItemsCount" data-cart-count-bubble>0</span> </a> </li> <li class="dropdown header-item header-last-item"> <a href="#" class="dropdown-toggle" data-toggle="dropdown" role="button" aria-expanded="false"><img src="//chipotlegoods.com/cdn/shop/t/6/assets/account.svg?v=46169712223631766811596103021" alt="account icon" /></a> <ul class="header-dropdown dropdown-menu dropdown-menu-right" role="menu"> <li role="menuitem"><a href="/account/login">LOGIN</a></li> </ul> </li> </ul> </div> <nav id="sidebar"> <div class="navbar-header"> <a href="/"><img class="mobile-logo" alt="Chipotle logo" src="//chipotlegoods.com/cdn/shop/files/logo-chipotle-goods_1.png?v=1613756903" /></a> <button id="dismiss" class="close-button"><img src="//chipotlegoods.com/cdn/shop/t/6/assets/close_20x20.png?v=130900500661051857071596103026" alt="close"></button> </div> <ul class="mobile-header-links list-unstyled components"><li class="mobile-header-item"> <a class="mobile-header-link" href="/collections/chipotle-goods"><span class="label-nav">Products</span></a> </li><li class="mobile-header-item"> <a class="mobile-header-link" href="/pages/about-us"><span class="label-nav">About</span></a> </li><li class="mobile-header-item"> <a class="mobile-header-link" href="/pages/contact-us"><span class="label-nav">Contact</span></a> </li><li class="mobile-header-item"> <a class="mobile-header-link" href="/pages/faq"><span class="label-nav">FAQS</span></a> </li><li class="mobile-header-item"> <a class="mobile-header-link" href="/cart">Cart <span class="lineItemsCount" data-cart-count-bubble>(0)</span></a> </li> <li class="mobile-header-item"> <a class="mobile-header-link" href="#accountSubmenu" data-toggle="collapse" aria-expanded="false">Account</a> <ul class="collapse list-unstyled" id="accountSubmenu"> <li class="mobile-header-subitem"><a class="mobile-header-link" href="/account/login">LOGIN</a></li> </ul> </li> </ul> </nav> </div> </nav> </div> <div class="page-container drawer-page-content" id="PageContainer"> <main class="main-content js-focus-hidden" id="MainContent" role="main" tabindex="-1"> <div class="page-width"> <div class="grid"> <div class="grid__item medium-up--five-sixths medium-up--push-one-twelfth"> <div class="section-header text-center"> <h1>Frequently Asked Questions</h1> </div> <div class="rte"> <div id="faq_accordion"> <div class="has-edit-button"> <div class="panel-group" id="faqitems" role="tablist" aria-multiselectable="true"> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading1"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_1" aria-expanded="false" aria-controls="collapse1"> Exchanges <span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_1" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading1"> <div class="panel-body"> <meta charset="utf-8"> <p><span>We do not offer exchanges.</span></p> <meta charset="utf-8"> <p><span>If the merchandise is damaged, defective, or parts are missing, please contact our customer service team at </span>chipotlegoods@loomstate.org and we will do our best to ship out a replacement of the item if available.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading0"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_0" aria-expanded="false" aria-controls="collapse0"> Returns & Replacements<span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_0" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading0"> <div class="panel-body"> <meta charset="utf-8"> <meta charset="utf-8"> <p><span>If your purchase isn’t just right, we’re happy to accept your return within 30 days for a full refund of unwashed, unworn items. A UPS return shipping label (valid for 30 days) is included in your shipment to make returning your order easy. Place return items in a standard, mailable box with the packing slip included with your order, place the UPS shipping label on the outside of the box, tape it up and drop it off at your local UPS store. Your account will be credited within 15 business days after the merchandise arrives at our facility. If you have any questions, please reach out on the ‘Contact Us’ section of our website.</span></p> <p><span>*Custom items are not eligible for returns.</span></p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading2"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_2" aria-expanded="false" aria-controls="collapse2"> Credit Card Refund <span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_2" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading2"> <div class="panel-body"> <p>The credit card used at time of purchase will be credited for the cost of the merchandise. If the merchandise was damaged or defective and you do not require a replacement or we cannot fulfill a replacement, the shipping costs for that item will also be refunded.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading3"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_3" aria-expanded="false" aria-controls="collapse3"> Tracking Your Order <span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_3" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading3"> <div class="panel-body"> <p>UPS tracking information is available when your order has shipped.</p> <p>You will find your tracking number on your order page after 5 PM EST the next business day after your order was submitted.</p> <p>This can be found by clicking the “profile” icon in the top right corner, selecting “My Account”, and clicking “Orders” in the right rail.</p> <p>You can also contact us at chipotlegoods@loomstate.org.</p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading4"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_4" aria-expanded="false" aria-controls="collapse4">Order Is Incorrect or Missing Items <span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_4" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading4"> <div class="panel-body"> <p>If you received the wrong merchandise or you did not receive an item or items in your order, we want your order to be rectified as soon as possible.</p> <p>Contact our customer service team at chipotlegoods@loomstate.org and be sure to include the following information:</p> <p><strong>Billing Name, Customer PO or Order Number, Product Code, Product Description, Quantity, and Size of merchandise. You will find all of this information on the packing slip included in the box with your merchandise.</strong></p> <p><strong>We will need to know what you ordered and did not receive or </strong><strong>what you received incorrectly.</strong></p> </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading" role="tab" id="heading5"> <h4 class="panel-title"><a data-toggle="collapse" href="#faq_5" aria-expanded="false" aria-controls="collapse5"> Error Message & Technical Difficulties <span class="more">+</span><span class="less" style="display: none;">-</span> </a></h4> </div> <div id="faq_5" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading5"> <div class="panel-body"> <ul> <li>Check that your web browser has been updated to its latest version. <ul> <li>Usually, you can check it in the 'About' window and force it to update from there.</li> </ul> </li> <li>Try cleaning the cache memory and cookies from your browser, follow the steps below. <ul> <li>From browser press <strong>CTRL-SHIFT-DELETE</strong> if you're using Windows, <strong>COMMAND-SHIFT-DELETE</strong> if you're using MacOS.</li> <li>In the cache-cleaning menus, if you don't want to lose your logged accounts when deleting the cache memory and cookies, you should unmark 'Saved Passwords' from your menu. Ideally, you should only clean your cache memory and cookies, so choose only that options.</li> <li>Don't want to clear your cache and lose passwords? Place the order using a different browser or computer if available.</li> </ul> </li> </ul> </div> </div> </div> <div class="last"> <div class="panel-heading" id="heading6"> <h4 class="panel-title"><a href="#faq_6"> Still having issues? </a></h4> </div> <div id="faq_6" class="panel-collapse collapse in" aria-labelledby="heading6"> <div class="panel-body"> <p>Our customer service team can be reached directly at +1 (631) 518 3320, Monday through Friday, 9:30AM to 5:30PM EST.</p> </div> </div> </div> </div> </div> </div> <div style="display: none;"></div> <div style="display: none;"></div> </div> </div> </div> </div> <script> // faq toggle $("#faqitems > .panel").on('show.bs.collapse hide.bs.collapse', function () { console.log(`toggle`) $(this).find(".more, .less").toggle(); }) </script> <script type="text/javascript">if(typeof webyze_filterCollectionProducts == 'function')webyze_filterCollectionProducts();</script> </main> <div id="shopify-section-footer" class="shopify-section"> <style> .site-footer__hr { border-bottom: 1px solid #e6e6e6; } .site-footer p, .site-footer__linklist-item a, .site-footer__rte a, .site-footer h4, .site-footer small, .site-footer__copyright-content a, .site-footer__newsletter-error, .site-footer__social-icons .social-icons__link { color: #3d4246; } .site-footer { color: #3d4246; background-color: #ffffff; } .site-footer__rte a { border-bottom: 1px solid #3d4246; } .site-footer__rte a:hover, .site-footer__linklist-item a:hover, .site-footer__copyright-content a:hover { color: #61696f; border-bottom: 1px solid #61696f; } .site-footer__social-icons .social-icons__link:hover { color: #61696f; } .site-footer__item .site-footer__social-icons { text-align:left} .site-footer__item .site-footer__social-icons .social-icons__item { padding: 0 15px 0 0 } .site-footer > .page-width { margin:0 auto; } .site-footer__linklist-item a:hover { border: none} .site-footer__linklist-item { margin-bottom: 12px } .app-icon__link img { max-width: 130px; margin: -15px 0 25px;} .site-footer__item .h4 { text-transform:uppercase; font-size:14px; font-weight: bold; letter-spacing: 1.4px; } .site-footer__item .h4:nth-child(n + 2) { margin-top:40px } </style><footer class="site-footer" role="contentinfo" data-section-id="footer" data-section-type="footer-section"> <div class="page-width"> <div class="site-footer__content"> <div class="site-footer__item"> <div class="site-footer__item-inner site-footer__item-inner--link_list"> <img alt="chipotle logo" src="//chipotlegoods.com/cdn/shop/files/loomstate_small_a0ed434d-425b-4ab7-8b6a-3a217e794580.png?v=1613756949" /> </div> </div><div class="site-footer__item" > <div class="site-footer__item-inner site-footer__item-inner--link_list"><p class="h4">Visit</p><ul class="site-footer__linklist "><li class="site-footer__linklist-item"> <a href="https://chipotle.com" > Chipotle.com </a> </li><li class="site-footer__linklist-item"> <a href="#privacy" > Your Privacy Choices </a> </li></ul></div> </div><div class="site-footer__item" > <div class="site-footer__item-inner site-footer__item-inner--link_list"><p class="h4">Shop</p><ul class="site-footer__linklist "><li class="site-footer__linklist-item"> <a href="/collections/chipotle-goods" > Chipotle Goods </a> </li></ul></div> </div><div class="site-footer__item" > <div class="site-footer__item-inner site-footer__item-inner--link_list"><p class="h4">About</p><ul class="site-footer__linklist "><li class="site-footer__linklist-item"> <a href="/pages/about-us" > Philosophy </a> </li><li class="site-footer__linklist-item"> <a href="https://chipotle-ls.myshopify.com/pages/about-us#partner" > Partners </a> </li><li class="site-footer__linklist-item"> <a href="https://www.chipotle.com/about-us/privacy-policy" > Privacy Policy, including California Privacy Rights </a> </li><li class="site-footer__linklist-item"> <a href="https://www.chipotle.com/privacy-center" > Privacy Center </a> </li><li class="site-footer__linklist-item"> <a href="https://www.chipotle.com/cookie-policy" > Cookie Policy </a> </li><li class="site-footer__linklist-item"> <a href="https://www.chipotle.com/consumer-health-data-notice" > Consumer Health Data Notice </a> </li><li class="site-footer__linklist-item"> <a href="https://www.chipotle.com/recruiting-notice" > Applicant Privacy Notice </a> </li></ul></div> </div><div class="site-footer__item" > <div class="site-footer__item-inner site-footer__item-inner--link_list"><p class="h4">Help</p><ul class="site-footer__linklist "><li class="site-footer__linklist-item"> <a href="http://chipotle-ls.myshopify.com/account/login" > Sign-in </a> </li><li class="site-footer__linklist-item"> <a href="https://chipotle-ls.myshopify.com/account/register" > Register </a> </li><li class="site-footer__linklist-item"> <a href="/pages/size-chart" > Fit Guide </a> </li><li class="site-footer__linklist-item"> <a href="/pages/faq" aria-current="page" > FAQ </a> </li></ul></div> </div><div class="site-footer__item"> <div class="site-footer__item-inner site-footer__item-inner--link_list"> <p class="h4">Connect with us</p> <ul class="list--inline site-footer__social-icons social-icons site-footer__icon-list"><li class="social-icons__item"> <a class="social-icons__link" href="https://www.facebook.com/chipotle" aria-describedby="a11y-external-message" target="_blank"><svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-facebook" viewBox="0 0 20 20"><path fill="#444" d="M18.05.811q.439 0 .744.305t.305.744v16.637q0 .439-.305.744t-.744.305h-4.732v-7.221h2.415l.342-2.854h-2.757v-1.83q0-.659.293-1t1.073-.342h1.488V3.762q-.976-.098-2.171-.098-1.634 0-2.635.964t-1 2.72V9.47H7.951v2.854h2.415v7.221H1.413q-.439 0-.744-.305t-.305-.744V1.859q0-.439.305-.744T1.413.81H18.05z"/></svg><span class="icon__fallback-text">Facebook</span> </a> </li><li class="social-icons__item"> <a class="social-icons__link" href="https://twitter.com/chipotletweets" aria-describedby="a11y-external-message" target="_blank"><svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-twitter" viewBox="0 0 20 20"><path fill="#444" d="M19.551 4.208q-.815 1.202-1.956 2.038 0 .082.02.255t.02.255q0 1.589-.469 3.179t-1.426 3.036-2.272 2.567-3.158 1.793-3.963.672q-3.301 0-6.031-1.773.571.041.937.041 2.751 0 4.911-1.671-1.284-.02-2.292-.784T2.456 11.85q.346.082.754.082.55 0 1.039-.163-1.365-.285-2.262-1.365T1.09 7.918v-.041q.774.408 1.773.448-.795-.53-1.263-1.396t-.469-1.864q0-1.019.509-1.997 1.487 1.854 3.596 2.924T9.81 7.184q-.143-.509-.143-.897 0-1.63 1.161-2.781t2.832-1.151q.815 0 1.569.326t1.284.917q1.345-.265 2.506-.958-.428 1.386-1.732 2.18 1.243-.163 2.262-.611z"/></svg><span class="icon__fallback-text">Twitter</span> </a> </li><li class="social-icons__item"> <a class="social-icons__link" href="https://www.instagram.com/chipotle/" aria-describedby="a11y-external-message" target="_blank"><svg aria-hidden="true" focusable="false" role="presentation" class="icon icon-instagram" viewBox="0 0 512 512"><path d="M256 49.5c67.3 0 75.2.3 101.8 1.5 24.6 1.1 37.9 5.2 46.8 8.7 11.8 4.6 20.2 10 29 18.8s14.3 17.2 18.8 29c3.4 8.9 7.6 22.2 8.7 46.8 1.2 26.6 1.5 34.5 1.5 101.8s-.3 75.2-1.5 101.8c-1.1 24.6-5.2 37.9-8.7 46.8-4.6 11.8-10 20.2-18.8 29s-17.2 14.3-29 18.8c-8.9 3.4-22.2 7.6-46.8 8.7-26.6 1.2-34.5 1.5-101.8 1.5s-75.2-.3-101.8-1.5c-24.6-1.1-37.9-5.2-46.8-8.7-11.8-4.6-20.2-10-29-18.8s-14.3-17.2-18.8-29c-3.4-8.9-7.6-22.2-8.7-46.8-1.2-26.6-1.5-34.5-1.5-101.8s.3-75.2 1.5-101.8c1.1-24.6 5.2-37.9 8.7-46.8 4.6-11.8 10-20.2 18.8-29s17.2-14.3 29-18.8c8.9-3.4 22.2-7.6 46.8-8.7 26.6-1.3 34.5-1.5 101.8-1.5m0-45.4c-68.4 0-77 .3-103.9 1.5C125.3 6.8 107 11.1 91 17.3c-16.6 6.4-30.6 15.1-44.6 29.1-14 14-22.6 28.1-29.1 44.6-6.2 16-10.5 34.3-11.7 61.2C4.4 179 4.1 187.6 4.1 256s.3 77 1.5 103.9c1.2 26.8 5.5 45.1 11.7 61.2 6.4 16.6 15.1 30.6 29.1 44.6 14 14 28.1 22.6 44.6 29.1 16 6.2 34.3 10.5 61.2 11.7 26.9 1.2 35.4 1.5 103.9 1.5s77-.3 103.9-1.5c26.8-1.2 45.1-5.5 61.2-11.7 16.6-6.4 30.6-15.1 44.6-29.1 14-14 22.6-28.1 29.1-44.6 6.2-16 10.5-34.3 11.7-61.2 1.2-26.9 1.5-35.4 1.5-103.9s-.3-77-1.5-103.9c-1.2-26.8-5.5-45.1-11.7-61.2-6.4-16.6-15.1-30.6-29.1-44.6-14-14-28.1-22.6-44.6-29.1-16-6.2-34.3-10.5-61.2-11.7-27-1.1-35.6-1.4-104-1.4z"/><path d="M256 126.6c-71.4 0-129.4 57.9-129.4 129.4s58 129.4 129.4 129.4 129.4-58 129.4-129.4-58-129.4-129.4-129.4zm0 213.4c-46.4 0-84-37.6-84-84s37.6-84 84-84 84 37.6 84 84-37.6 84-84 84z"/><circle cx="390.5" cy="121.5" r="30.2"/></svg><span class="icon__fallback-text">Instagram</span> </a> </li></ul> <p class="h4">Download our app</p> <ul class="list--inline site-footer__social-icons social-icons site-footer__icon-list"> <li><a class="app-icon__link" href="https://play.google.com/store/apps/details?id=com.chipotle.ordering"><img src="//chipotlegoods.com/cdn/shop/t/6/assets/getAndroid.png?v=171544258042590717801596103027" alt="get android app"/></a></li> <li><a class="app-icon__link" href="https://itunes.apple.com/us/app/chipotle/id327228455?mt=8"><img src="//chipotlegoods.com/cdn/shop/t/6/assets/getIos.png?v=119424454912863481811596103028" alt="get ios app"/></a></li> </ul> </div> </div> </div> </div> <hr class="site-footer__hr"> <div class="page-width"> <div class="grid grid--no-gutters small--text-center grid--footer-float-right"><div class="grid__item small--hide one-half "></div><div class="grid__item medium-up--hide one-half small--one-whole"></div><div class="grid__item small--one-whole site-footer-item-align-left"> <small class="site-footer__copyright-content">© 2024, <a href="/" title="">Chipotle Goods</a></small> <small class="site-footer__copyright-content site-footer__copyright-content--powered-by">  <a href="https://www.loomstate.org">Powered by Loomstate</a></small> </div> </div> </div> </footer> </div> <script> let link = document.querySelector('a[href="#privacy"]'); link.addEventListener('click', function(event) { event.preventDefault(); 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