ISG Software Research Analyst Perspectives | Customer Experience Management

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hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/model-building-and-llm" class="minimal-mobile-menu-link"><span>Model Building & Large Language Models</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/artificial-intelligence/natural-language-processing" class="minimal-mobile-menu-link"><span>Natural Language Processing</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/customerexperience" class="minimal-mobile-menu-link"><span>Customer Experience</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/agentmanagement" class="minimal-mobile-menu-link"><span>Agent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/contactcenter" class="minimal-mobile-menu-link"><span>Contact Center</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/customerexperiencemanagement" class="minimal-mobile-menu-link"><span>Customer Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/fieldservice" class="minimal-mobile-menu-link"><span>Field Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/intelligentselfservice" class="minimal-mobile-menu-link"><span>Intelligent Self-Service</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/customerexperience/voiceofthecustomer" class="minimal-mobile-menu-link"><span>Voice of the Customer</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitalbusiness" class="minimal-mobile-menu-link"><span>Digital Business</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-applications" class="minimal-mobile-menu-link"><span>Digital Applications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digitalcommunications" class="minimal-mobile-menu-link"><span>Digital Communications</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-intelligence" class="minimal-mobile-menu-link"><span>Digital Intelligence</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/digital-operations" class="minimal-mobile-menu-link"><span>Digital Operations</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/experiencemanagement" class="minimal-mobile-menu-link"><span>Experience Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/generative-ai" class="minimal-mobile-menu-link"><span>Generative AI</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/performancemanagement" class="minimal-mobile-menu-link"><span>Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/sustainabilityandesg" class="minimal-mobile-menu-link"><span>Sustainability & ESG</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitalbusiness/workmanagement" class="minimal-mobile-menu-link"><span>Work Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/digitaltechnology" class="minimal-mobile-menu-link"><span>Digital Technology</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/businesscontinuity" class="minimal-mobile-menu-link"><span>Business Continuity</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/cloudcomputing" class="minimal-mobile-menu-link"><span>Cloud Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/devops" class="minimal-mobile-menu-link"><span>DevOps and Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/digitalsecurity" class="minimal-mobile-menu-link"><span>Digital Security</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/intelligentautomation" class="minimal-mobile-menu-link"><span>Intelligent Automation</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/internetofthings" class="minimal-mobile-menu-link"><span>IoT and Edge Computing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/itops" class="minimal-mobile-menu-link"><span>ITOps</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/it-service-management" class="minimal-mobile-menu-link"><span>IT Service Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/digitaltechnology/observability" class="minimal-mobile-menu-link"><span>Observability</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/humancapitalmanagement" class="minimal-mobile-menu-link"><span>Human Capital Management</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/employeeexperience" class="minimal-mobile-menu-link"><span>Employee Experience</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/learningmanagement" class="minimal-mobile-menu-link"><span>Learning Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/payrollmanagement" class="minimal-mobile-menu-link"><span>Payroll Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/talentmanagement" class="minimal-mobile-menu-link"><span>Talent Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/totalcompensationmanagement" class="minimal-mobile-menu-link"><span>Total Compensation Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/humancapitalmanagement/workforcemanagement" class="minimal-mobile-menu-link"><span>Workforce Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/marketing" class="minimal-mobile-menu-link"><span>Marketing</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/customerdataplatforms" class="minimal-mobile-menu-link"><span>Customer Data Platforms</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalexperienceplatforms" class="minimal-mobile-menu-link"><span>Digital Experience Platform</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/digitalmarketing" class="minimal-mobile-menu-link"><span>Digital Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/intelligentmarketing" class="minimal-mobile-menu-link"><span>Intelligent Marketing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/marketingperformancemanagement" class="minimal-mobile-menu-link"><span>Marketing Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/marketing/productexperiencemanagement" class="minimal-mobile-menu-link"><span>Product Experience Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeoffinance" class="minimal-mobile-menu-link"><span>Office of Finance</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/businessplanning" class="minimal-mobile-menu-link"><span>Business Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/digitalfinance" class="minimal-mobile-menu-link"><span>Digital Finance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/erpandcontinuousaccounting" class="minimal-mobile-menu-link"><span>ERP & Continuous Accounting</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/consolidate-and-close-management" class="minimal-mobile-menu-link"><span>Consolidate & Close Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/procure-to-pay" class="minimal-mobile-menu-link"><span>Procure-to-Pay</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeoffinance/order-to-cash" class="minimal-mobile-menu-link"><span>Order-to-Cash</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/officeofrevenue" class="minimal-mobile-menu-link"><span>Office of Revenue</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/digitalcommerce" class="minimal-mobile-menu-link"><span>Digital Commerce</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/partnermanagement" class="minimal-mobile-menu-link"><span>Partner Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenuemanagement" class="minimal-mobile-menu-link"><span>Revenue Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/revenueperformancemanagement" class="minimal-mobile-menu-link"><span>Revenue Performance Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/salesengagement" class="minimal-mobile-menu-link"><span>Sales Engagement</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/officeofrevenue/subscriptionmanagement" class="minimal-mobile-menu-link"><span>Subscription Management</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/operationsandsupplychain" class="minimal-mobile-menu-link"><span>Operations & Supply Chain</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousplanning" class="minimal-mobile-menu-link"><span>Continuous Planning</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/continuousupplychainanderp" class="minimal-mobile-menu-link"><span>Continuous Supply Chain & ERP</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/productinformationmanagement" class="minimal-mobile-menu-link"><span>Product Information Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/propertytechnology" class="minimal-mobile-menu-link"><span>Property Technology</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/supplierrelationshipmanagement" class="minimal-mobile-menu-link"><span>Supplier Relationship Management</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/focus/operationsandsupplychain/sustainabilitymanagement" class="minimal-mobile-menu-link"><span>Sustainability Management</span></a></span> </li> </ul> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industries" class="minimal-mobile-menu-link"><span>Industries</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/automotive" class="minimal-mobile-menu-link"><span>Automotive</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/banking" class="minimal-mobile-menu-link"><span>Banking</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/consumer-products" class="minimal-mobile-menu-link"><span>Consumer Products</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/financial-services" class="minimal-mobile-menu-link"><span>Financial Services</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/food-beverage" class="minimal-mobile-menu-link"><span>Food & Beverage</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/healthcare" class="minimal-mobile-menu-link"><span>Healthcare</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/hospitality" class="minimal-mobile-menu-link"><span>Hospitality</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/insurance" class="minimal-mobile-menu-link"><span>Insurance</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/manufacturing" class="minimal-mobile-menu-link"><span>Manufacturing</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/media-entertainment" class="minimal-mobile-menu-link"><span>Media & Entertainment</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/real-estate" class="minimal-mobile-menu-link"><span>Real Estate</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/vertical-industry/retail" class="minimal-mobile-menu-link"><span>Retail</span></a></span> </li> </ul> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research" class="minimal-mobile-menu-link"><span>Research</span></a></span> <ul class="minimal-mobile-menu-submenu level-2"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://www.isg-research.net/research/market-agendas" class="minimal-mobile-menu-link"><span>Market Agendas</span></a></span> </li> <li class="minimal-has-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://blog.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Analyst Perspectives</span></a></span> <ul class="minimal-mobile-menu-submenu level-3"> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://davidmenninger.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>David Menninger</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://jefforr.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Jeff Orr</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://keithdawson.isg-research.net" class="minimal-mobile-menu-link"><span>Keith Dawson</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://marksmith.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Mark Smith</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://mattaslett.isg-research.net" class="minimal-mobile-menu-link"><span>Matt Aslett</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://matthewbrown.isg-research.net" class="minimal-mobile-menu-link"><span>Matthew Brown</span></a></span> </li> <li class="minimal-no-mobile-submenu minimal-mobile-menu-item hs-skip-lang-url-rewrite"> <span><a href="https://robertkugel.ventanaresearch.com/" class="minimal-mobile-menu-link"><span>Robert Kugel</span></a></span> </li> <li class="minimal-no-mobile-submenu 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We have seen tremendous innovation and expansion of the available technologies for running centers and optimizing the performance of the human labor pool, as well as an explosion of tools built to automate customer interactions.</span></p> </div> <a href="https://blog.isg-research.net/verint-focuses-bots-on-contact-center-outcomes"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/agent-management">agent management</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/unlocking-success-with-enterprise-genai-tools">Unlocking Success with Enterprise GenAI Tools</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/jeff-orr"> Jeff Orr </a> on <span class="post-date">31 October 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=200&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=100&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=200&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=300&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=400&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=500&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png?width=600&name=Unlocking_Success_with_Enterprise_GenAI_Tools.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from <span><a href="https://www.ventanaresearch.com/focus/artificial-intelligence/generative-ai">GenAI software</a></span> is the ability to analyze vast amounts of data and extract actionable insights, enhancing...</p> </div> <a href="https://blog.isg-research.net/unlocking-success-with-enterprise-genai-tools"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/playbook">Playbook</a>, <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology</a>, <a href="https://blog.isg-research.net/topic/employee-experience">employee experience</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a>, <a href="https://blog.isg-research.net/topic/generative-ai">Generative AI</a>, <a href="https://blog.isg-research.net/topic/intelligent-automation">Intelligent Automation</a>, <a href="https://blog.isg-research.net/topic/promptbook">Promptbook</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/contact-center-ai-gain-traction-profitable-use-cases">Contact Center AI Gain Traction: Profitable Use Cases</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">29 October 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=200&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=100&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=200&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=300&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=400&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=500&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png?width=600&name=Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>With a flood of artificial intelligence-related tools now available for contact center buyers, it can be helpful to take a step back and review where buyers can expect a quick return on investment and maximum improvement in efficiency and productivity. For now, it appears that there are three broad buckets into which contact center-focused AI applications are clustered. They all relate to agent behavior and activity, including:</p> </div> <a href="https://blog.isg-research.net/contact-center-ai-gain-traction-profitable-use-cases"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/sprinklr-zeros-in-on-a-cxm-platform">Sprinklr Zeros in on a CXM Platform</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">23 October 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=200&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=100&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=200&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=300&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=400&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=500&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png?width=600&name=Sprinklr_Zeros_in_on_a_CXM_Platform.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span>Sprinklr’s analyst day in September was an opportunity for the company to dive deeply into its progress in pivoting its product offerings to align with a broader perception of the market for contact centers and adjacent customer-related applications.</span></p> </div> <a href="https://blog.isg-research.net/sprinklr-zeros-in-on-a-cxm-platform"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/agent-management">agent management</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/ccaas-cpaas-or-ucaas-for-cx-it-doesnt-matter">CCaaS, CPaaS or UCaaS for CX? It Doesn’t Matter.</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">18 September 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=200&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=100&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 100w, https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=200&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 200w, https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=300&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 300w, https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=400&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 400w, https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=500&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 500w, https://blog.isg-research.net/hs-fs/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png?width=600&name=CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>It is unfortunate that business-focused digital communications are sold under three different headings: Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS). (And that just counts the cloud options—let us acknowledge the huge, continuing, installed base on premises.) These are terrible ways to describe complex, varied and overlapping offerings. What distinguishes them are:</p> </div> <a href="https://blog.isg-research.net/ccaas-cpaas-or-ucaas-for-cx-it-doesnt-matter"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-engagement">Customer Engagement</a>, <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/digital-communications">Digital Communications</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/ccaas">CCaaS</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a>, <a href="https://blog.isg-research.net/topic/cxm">CXM</a>, <a href="https://blog.isg-research.net/topic/ucaas">UCaaS</a>, <a href="https://blog.isg-research.net/topic/cpaas">CPaaS</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/businesses-need-a-more-expansive-view-of-self-services-value">Businesses Need a More Expansive View of Self-Service’s Value</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">20 June 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=200&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=100&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=200&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=300&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=400&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=500&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png?width=600&name=Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Self-service has changed immensely in recent years. It has gotten better, qualitatively, in delivering answers and resolutions to customers. But it has also gotten extremely complex, relying on a basket of new technologies to achieve results. It helps to look at it through the eyes of the three main constituencies that are affected by it: customers, contact centers and the businesses they sit in.</p> </div> <a href="https://blog.isg-research.net/businesses-need-a-more-expansive-view-of-self-services-value"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/verint-turns-focus-to-cx-automation-and-ai">Verint Turns Focus to CX Automation and AI</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">12 June 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=200&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=100&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=200&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=300&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=400&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=500&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png?width=600&name=Verint_Turns_Focus_to_CX_Automation_and_AI.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><a href="http://www.verint.com/"><span data-contrast="none">Verint</span></a><span data-contrast="auto"> held its analyst conference recently, using the opportunity to flesh out how it is responding to the rapid developments in artificial intelligence (AI) and data-related technologies and to changes in the way enterprises consider the purchasing process for contact center-related tools. </span></p> </div> <a href="https://blog.isg-research.net/verint-turns-focus-to-cx-automation-and-ai"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/ai-can-boost-cx-outcomes-in-field-service">AI Can Boost CX Outcomes in Field Service</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">14 May 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=200&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=100&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 100w, https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=200&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 200w, https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=300&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 300w, https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=400&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 400w, https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=500&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 500w, https://blog.isg-research.net/hs-fs/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png?width=600&name=AI_Can_Boost_CX_Outcomes_in_Field_Service.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p>Field service operations are not often discussed as part of enterprise customer experience planning, but there is a strong argument that they should be seen as an important factor driving how customers perceive brands. Like contact centers, field service teams are dealing with the advance of startling new technologies that can be expensive and disruptive. The flip side of disruption, though, is that it presents interesting opportunities for improving customer-related outcomes.</p> </div> <a href="https://blog.isg-research.net/ai-can-boost-cx-outcomes-in-field-service"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/zendesk-shifts-the-conversation-from-service-to-enterprise-cx">Zendesk Shifts the Conversation from Service to Enterprise CX</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/keith-dawson"> Keith Dawson </a> on <span class="post-date">20 March 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=200&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=100&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=200&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=300&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=400&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=500&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png?width=600&name=Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">The next phase of buying for contact centers and adjoining service/customer experience (CX) teams is going to be heavily influenced by how vendors develop tightly integrated ecosystems and define use cases and benefits across enterprise personas. There are more people involved in the work of delivering customer service, and a broader technology landscape from which buyers can choose their software applications. Platforms now function well beyond the communications needs of the contact center,...</span></p> </div> <a href="https://blog.isg-research.net/zendesk-shifts-the-conversation-from-service-to-enterprise-cx"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience</a>, <a href="https://blog.isg-research.net/topic/contact-center">Contact Center</a>, <a href="https://blog.isg-research.net/topic/agent-management">agent management</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a> <hr> </div> <div class="blog-index__post-content" style="margin-bottom: 80px"> <div class="post-meta"> <h2 style="font-size: 1.875rem;"><a href="https://blog.isg-research.net/zohos-roadmap-addresses-evolving-enterprise-needs">Zoho’s Roadmap Addresses Evolving Enterprise Needs</a></h2> <div class="author-meta"> Posted by <a href="https://blog.isg-research.net/author/robert-kugel"> Robert Kugel </a> on <span class="post-date">12 March 2024 </span> </div> <hr>  </div> <div class="list-card-p"><div class="wrapingimage"> <img src="https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=200&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png" width="200" !important: srcset="https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=100&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 100w, https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=200&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 200w, https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=300&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 300w, https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=400&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 400w, https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=500&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 500w, https://blog.isg-research.net/hs-fs/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png?width=600&name=Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png 600w" sizes="(max-width: 200px) 100vw, 200px"> </div> <p><span data-contrast="auto">Zoho recently held its annual analyst day to communicate its strategy, objectives and product roadmap. The privately held company, headquartered in Chennai, Tamil Nadu, India, has an unconventional approach to the software market. Its self-described corporate philosophy emphasizes making bold moves that challenge assumptions. Its design engineering approach stresses simplicity and cost while aiming to provide easy-to-use software with sufficient capabilities to improve personal and...</span></p> </div> <a href="https://blog.isg-research.net/zohos-roadmap-addresses-evolving-enterprise-needs"><span class="readmore"> Read More </span></a><br><br> Topics: <a href="https://blog.isg-research.net/topic/office-of-finance">Office of Finance</a>, <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer</a>, <a href="https://blog.isg-research.net/topic/digital-commerce">Digital Commerce</a>, <a href="https://blog.isg-research.net/topic/erp-and-continuous-accounting">ERP and Continuous Accounting</a>, <a href="https://blog.isg-research.net/topic/digital-finance">digital finance</a>, <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management</a>, <a href="https://blog.isg-research.net/topic/generative-ai">Generative AI</a>, <a href="https://blog.isg-research.net/topic/procure-to-pay">Procure-to-Pay</a>, <a href="https://blog.isg-research.net/topic/order-to-cash">Order-to-Cash</a> <hr> </div> <script> // Check active classes var checkClass = function() { if ( $('.fil_item').hasClass('hide') ) { $('.fil_item').removeClass('hide'); 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100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=50&name=Menninger.David%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=100&name=Menninger.David%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=150&name=Menninger.David%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=200&name=Menninger.David%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=250&name=Menninger.David%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Menninger.David%20Pic.Circle.png?width=300&name=Menninger.David%20Pic.Circle.png 300w"> <h5 class="analyst_name">David Menninger</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://jefforr.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=100&name=Orr.Jeff.Circle.png" alt="Jeff Orr" width="100" data-constrained="true" caption="false" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=50&name=Orr.Jeff.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=100&name=Orr.Jeff.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=150&name=Orr.Jeff.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=200&name=Orr.Jeff.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=250&name=Orr.Jeff.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Orr.Jeff.Circle.png?width=300&name=Orr.Jeff.Circle.png 300w" sizes="(max-width: 100px) 100vw, 100px"> <h5 class="analyst_name">Jeff Orr</h5> </a> </div> </div>   <div class="row-fluid"> <div class="span6" style="text-align: center;"> <a href="https://keithdawson.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=100&name=Dawson.Keith%20Pic.Circle.png" alt="Keith Dawson" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=50&name=Dawson.Keith%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=100&name=Dawson.Keith%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=150&name=Dawson.Keith%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=200&name=Dawson.Keith%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=250&name=Dawson.Keith%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Dawson.Keith%20Pic.Circle.png?width=300&name=Dawson.Keith%20Pic.Circle.png 300w"> <h5 class="analyst_name">Keith Dawson</h5> </a> </div> <div class="span6" style="text-align:center;"> <a href="https://marksmith.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=100&name=Smith.Mark%20Pic.Circle.png" alt="Mark Smith" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=50&name=Smith.Mark%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=100&name=Smith.Mark%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=150&name=Smith.Mark%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=200&name=Smith.Mark%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=250&name=Smith.Mark%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Smith.Mark%20Pic.Circle.png?width=300&name=Smith.Mark%20Pic.Circle.png 300w"> <h5 class="analyst_name">Mark Smith</h5> </a> </div> </div>   <div class="row-fluid"> <div class="span6" style="text-align: center;"> <a href="https://mattaslett.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=100&name=Aslett.Matt%20Pic.Circle.png" alt="Matt Aslett" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=50&name=Aslett.Matt%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=100&name=Aslett.Matt%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=150&name=Aslett.Matt%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=200&name=Aslett.Matt%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=250&name=Aslett.Matt%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Aslett.Matt%20Pic.Circle.png?width=300&name=Aslett.Matt%20Pic.Circle.png 300w"> <h5 class="analyst_name">Matt Aslett</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://matthewbrown.isg-research.net/"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=100&name=profile_vr_matthew_brown_circle_900x900.png" alt="Matthew Brown" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=50&name=profile_vr_matthew_brown_circle_900x900.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=100&name=profile_vr_matthew_brown_circle_900x900.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=150&name=profile_vr_matthew_brown_circle_900x900.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=200&name=profile_vr_matthew_brown_circle_900x900.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=250&name=profile_vr_matthew_brown_circle_900x900.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/profile_vr_matthew_brown_circle_900x900.png?width=300&name=profile_vr_matthew_brown_circle_900x900.png 300w"> <h5 class="analyst_name">Matthew Brown</h5> </a> </div> </div>   <div class="row-fluid"> <div class="span6" style="text-align: center;"> <a href="https://robertkugel.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=100&name=Kugel.Robert%20Pic.Circle.png" alt="Robert Kugel" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=50&name=Kugel.Robert%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=100&name=Kugel.Robert%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=150&name=Kugel.Robert%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=200&name=Kugel.Robert%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=250&name=Kugel.Robert%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Kugel.Robert%20Pic.Circle.png?width=300&name=Kugel.Robert%20Pic.Circle.png 300w"> <h5 class="analyst_name">Robert Kugel</h5> </a> </div> <div class="span6" style="text-align: center;"> <a href="https://stephenhurrell.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=100&name=Hurrell.Stephen%20Pic.Circle.png" alt="Stephen Hurrell" width="100" data-constrained="true" caption="false" sizes="(max-width: 100px) 100vw, 100px" srcset="https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=50&name=Hurrell.Stephen%20Pic.Circle.png 50w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=100&name=Hurrell.Stephen%20Pic.Circle.png 100w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=150&name=Hurrell.Stephen%20Pic.Circle.png 150w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=200&name=Hurrell.Stephen%20Pic.Circle.png 200w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=250&name=Hurrell.Stephen%20Pic.Circle.png 250w, https://blog.isg-research.net/hs-fs/hubfs/_images/_team/Hurrell.Stephen%20Pic.Circle.png?width=300&name=Hurrell.Stephen%20Pic.Circle.png 300w"> <h5 class="analyst_name">Stephen Hurrell</h5> </a> </div> </div>   <div class="row-fluid">  <div style="text-align: center;"> <a href="https://blog.isg-research.net"> <img class="analyst_img" style="width: 100px;" src="https://blog.isg-research.net/hs-fs/hubfs/ISG_Bug_Reverse_Transparent.png?width=100&name=ISG_Bug_Reverse_Transparent.png" alt="ISG Software Research" width="100" data-constrained="true" caption="false" 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<a href="https://blog.isg-research.net/archive/2017/01">January 2017 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/12">December 2016 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/11">November 2016 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/10">October 2016 <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/09">September 2016 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2016/08">August 2016 <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a 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href="https://blog.isg-research.net/archive/2014/07">July 2014 <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/06">June 2014 <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/05">May 2014 <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/04">April 2014 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/03">March 2014 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/02">February 2014 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2014/01">January 2014 <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/12">December 2013 <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/11">November 2013 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/10">October 2013 <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/09">September 2013 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/08">August 2013 <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/07">July 2013 <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/06">June 2013 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/05">May 2013 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/04">April 2013 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/03">March 2013 <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/02">February 2013 <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2013/01">January 2013 <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/12">December 2012 <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/11">November 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/10">October 2012 <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/09">September 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/08">August 2012 <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/07">July 2012 <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/06">June 2012 <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/05">May 2012 <span class="filter-link-count" dir="ltr">(32)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/04">April 2012 <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/03">March 2012 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/02">February 2012 <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2012/01">January 2012 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/12">December 2011 <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/11">November 2011 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/10">October 2011 <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/09">September 2011 <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/08">August 2011 <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/07">July 2011 <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/06">June 2011 <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/05">May 2011 <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/04">April 2011 <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/03">March 2011 <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/02">February 2011 <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2011/01">January 2011 <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/12">December 2010 <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/11">November 2010 <span class="filter-link-count" dir="ltr">(132)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/archive/2010/06">June 2010 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> </ul> <a class="filter-expand-link" href="#">see all</a> </div> </div> </span> <span id="hs_cos_wrapper_post_filter" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_filter" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_filter"><div class="block"> <h3>Posts by Topic</h3> <div class="widget-module"> <ul> <li> <a href="https://blog.isg-research.net/topic/10q">10Q <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/vendor-references">[Vendor references] <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/absolute-data">Absolute Data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/accessibility">Accessibility <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li> <a href="https://blog.isg-research.net/topic/accountants">accountants <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting">Accounting <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-close">accounting close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-software">accounting software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounting-analytics-erp-eam-crm-hcm-innovation-cl">accounting, analytics, ERP, EAM, CRM, HCM, innovat <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounts-payable">Accounts Payable <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/accounts-receivable">Accounts Receivable <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/acd">ACD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/acquisition">acquisition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/agent-management">agent management <span class="filter-link-count" dir="ltr">(110)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/agile">agile <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai">AI <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai-machine-learning">AI & Machine Learning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ai-and-machine-learning">AI and Machine Learning <span class="filter-link-count" dir="ltr">(270)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/aiops">AIOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alert">alert <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alpine-data-labs">alpine data labs <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alteryx">alteryx <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/alteryx-inspire">Alteryx Inspire <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analysis">analysis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-catalyst">analytic catalyst <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-data-platforms">Analytic Data Platforms <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytic-operations">Analytic Operations <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytical-application">analytical application <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytical-discovery">analytical discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics">Analytics <span class="filter-link-count" dir="ltr">(955)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-data">Analytics & Data <span class="filter-link-count" dir="ltr">(124)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-and-data">Analytics and Data <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/analytics-in-the-cloud">analytics in the cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/and-verint">and Verint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/application">application <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/arcplan">arcplan <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/artificial-intelligence">Artificial intelligence <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/asc-606">asc 606 <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/asc842">ASC842 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/assets">assets <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/audit">audit <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/augmented-analytics">Augmented Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/automation">automation <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/awards">Awards <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/azure">azure <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/backup">Backup <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/balanced-scorecard">balanced scorecard <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/banking">banking <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/benchmark">benchmark <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/beps">BEPS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/beqom">beqom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/best-pracices">best pracices <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bi-platform">BI platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-analytics">big analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-data">Big Data <span class="filter-link-count" dir="ltr">(431)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/big-query">big query <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/billing-and-recurring-revenue">Billing and Recurring Revenue <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/billing-software">billing software <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/blockchain">blockchain <span class="filter-link-count" dir="ltr">(34)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/blockchain-distributed-ledger-dlt-erp-scm-supply-c">blockchain, distributed ledger, DLT, ERP, SCM, sup <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/board-international">BOARD International <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/board-of-directors">board of directors <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bots">bots <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/box">box <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/bribery">bribery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budget">budget <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting">Budgeting <span class="filter-link-count" dir="ltr">(74)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting-and-planning">budgeting and planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/budgeting-software">budgeting software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business">Business <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-activity-monitoring">business activity monitoring <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-analytics">Business Analytics <span class="filter-link-count" dir="ltr">(663)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-applications">Business Applications <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-collaboration">Business Collaboration <span class="filter-link-count" dir="ltr">(361)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-continuity">Business Continuity <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-digital-commerce">business digital commerce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-innovation">business innovation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence">Business Intelligence <span class="filter-link-count" dir="ltr">(666)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-3">business intelligence <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-2">business intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-intelligence-business-analytics-cloud-clo">Business Intelligence, Business Analytics, Cloud, <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-mobility">Business Mobility <span class="filter-link-count" dir="ltr">(160)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-model">business model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-objects">Business Objects <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-objects-predictive-analytics">Business Objects predictive analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-performance">Business Performance <span class="filter-link-count" dir="ltr">(739)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-performance-management-bpm">Business Performance Management (BPM) <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-plan">business plan <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-planning">Business Planning <span class="filter-link-count" dir="ltr">(96)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process">business process <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-execution">business process execution <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-management">Business Process Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-monitoring">business process monitoring <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-process-outsourcing">business process outsourcing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-suite">Business Suite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-technology">Business Technology <span class="filter-link-count" dir="ltr">(40)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-technology-innovation">Business Technology Innovation <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/business-value">business value <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calabrio">Calabrio <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-center">Call Center <span class="filter-link-count" dir="ltr">(301)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-center-analytics">call center analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-copy">Call Copy <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/call-routing">Call Routing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/callidus-software">Callidus Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calliduscloud">CallidusCloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/callminer">Callminer <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/calltower">CallTower <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cambridge-semantics">Cambridge Semantics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/camelon-software">Camelon Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/candidate-engagement">candidate engagement <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/candidate-experience">Candidate Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capacity-utilization">capacity utilization <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-adequacy">capital adequacy <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-budget">capital budget <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-markets">capital markets <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/capital-spending">capital spending <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cash-management">cash management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ccaas">CCaaS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cdh3">CDH3 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cdp">CDP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/celergo-hcm">Celergo HCM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cem">CEM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceo">CEO <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceo-cfo-financial-performance-management-forecasti">CEO, CFO, Financial Performance Management, Foreca <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cep">CEP <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ceridian">Ceridian <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cfo">CFO <span class="filter-link-count" dir="ltr">(164)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/challenge">challenge <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/channel">channel <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/channelinsight">ChannelInsight <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chargebacks">chargebacks <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chart-of-accounts">chart of accounts <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chatbots">Chatbots <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chatter">Chatter <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chief-risk-officer">Chief Risk Officer <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/chro">CHRO <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ci-cd">CI/CD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cicero">Cicero <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cincom">Cincom <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cio">CIO <span class="filter-link-count" dir="ltr">(112)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cio-callenges">cio callenges <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cirro">Cirro <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cisco">Cisco <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ciso">CISO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clarabridge">Clarabridge <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clarity-systems">Clarity Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/clickfox">Clickfox <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/close">close <span class="filter-link-count" dir="ltr">(43)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/closed-loop">closed loop <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/closing">closing <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud">Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-analytics">cloud analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-business-intelligence">cloud business intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-computing">Cloud Computing <span class="filter-link-count" dir="ltr">(863)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud-erp">cloud ERP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloud9-analytics">Cloud9 Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloudera">Cloudera <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cloudops">CloudOps <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cmo">CMO <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coaching">coaching <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coda">CODA <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognitive-computing">Cognitive Computing <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos">Cognos <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-analytics">cognos analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-enterprise">cognos enterprise <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-express">cognos express <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cognos-insight">cognos insight <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaboration">Collaboration <span class="filter-link-count" dir="ltr">(263)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaboration-for-business">collaboration for business <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-conversational-computing">Collaborative & Conversational Computing <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-analytics">Collaborative Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/collaborative-computing">collaborative computing <span class="filter-link-count" dir="ltr">(34)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commerce">Commerce <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commission">commission <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commodity-model">commodity model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/commodity-models">commodity models <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/communications">communications <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/compensation">Compensation <span class="filter-link-count" dir="ltr">(64)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/competition">competition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/complex-event-processing">Complex Event Processing <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/compliance">compliance <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/composite-document">Composite document <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/composite-software">Composite Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/computer-vision">Computer Vision <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/computing">computing <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/concur">Concur <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/confirmit">Confirmit <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/connectwise">ConnectWise <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/connotate">Connotate <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidate-and-close-management">Consolidate and Close Management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidate-close-report">Consolidate/Close/Report <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidating">consolidating <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consolidation">Consolidation <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/consulting">Consulting <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contact-center">Contact Center <span class="filter-link-count" dir="ltr">(437)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contact-center-analytics">Contact Center Analytics <span class="filter-link-count" dir="ltr">(226)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contactual">Contactual <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/container">container <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/content-management">Content Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contingency">contingency <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contingency-planning">contingency planning <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-accounting">Continuous Accounting <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-improvement">continuous improvement <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-payroll">Continuous Payroll <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-planning">Continuous Planning <span class="filter-link-count" dir="ltr">(60)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-supply-chain">continuous supply chain <span class="filter-link-count" dir="ltr">(42)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-supply-chain-erp">Continuous Supply Chain & ERP <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/continuous-threat-exposure-management">Continuous Threat Exposure Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contract">contract <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/contract-management">contract management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/control">control <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controller">Controller <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controller-2">controller <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/controls">controls <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-ai">Conversational AI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-computing">Conversational Computing <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/conversational-marketing">Conversational Marketing <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/coo">COO <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/core-hr">Core HR <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cornerstone-ondemand">Cornerstone OnDemand <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corporate-finance">Corporate Finance <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corporate-governance">Corporate Governance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/corvisa-cloud">Corvisa Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cost-management">Cost Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/costing">costing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cpaas">CPaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cpq">CPQ <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/credit">credit <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crisis">crisis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crm">CRM <span class="filter-link-count" dir="ltr">(267)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crm-customer-service">CRM customer service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cro">CRO <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cryptic">cryptic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/crystal-reports">Crystal reports <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ctalk-ltd">cTalk Ltd <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ctem">CTEM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cto">CTO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/currency">currency <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer">Customer <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-contact-center">Customer & Contact Center <span class="filter-link-count" dir="ltr">(557)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-analytics">Customer Analytics <span class="filter-link-count" dir="ltr">(263)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-communications">Customer Communications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-data-management">Customer Data Management <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-data-platforms">Customer Data Platforms <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-digital-technology">Customer Digital Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-engagement">Customer Engagement <span class="filter-link-count" dir="ltr">(70)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-excellence">Customer Excellence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-experience">Customer Experience <span class="filter-link-count" dir="ltr">(532)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-experience-management">Customer Experience Management <span class="filter-link-count" dir="ltr">(55)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-feedback">Customer Feedback <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-feedback-management">Customer Feedback Management <span class="filter-link-count" dir="ltr">(123)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-information-management">Customer Information Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-intelligence">Customer Intelligence <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-interaction-technology">Customer Interaction Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-journey-maps">Customer Journey Maps <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-life-cycle">customer life cycle <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-performance">Customer Performance <span class="filter-link-count" dir="ltr">(109)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-relationship-management">Customer Relationship Management <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-service">Customer Service <span class="filter-link-count" dir="ltr">(289)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/customer-service-and-support">customer service and support <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cxm">CXM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/cybersecurity">Cybersecurity <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dashboard">dashboard <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dashboards">Dashboards <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data">Data <span class="filter-link-count" dir="ltr">(305)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-analytics">Data Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-artisan">data artisan <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-blending">data blending <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-catalog">Data catalog <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-democratization">Data Democratization <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-discovery">Data Discovery <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-fabric">data fabric <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-governance">Data Governance <span class="filter-link-count" dir="ltr">(155)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-integration">Data Integration <span class="filter-link-count" dir="ltr">(82)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-integrity">data integrity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-intelligence">Data Intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-lake">Data Lake <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-lakes">data lakes <span class="filter-link-count" dir="ltr">(43)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-management">Data Management <span class="filter-link-count" dir="ltr">(88)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-mart">data mart <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-mining">Data Mining <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-observability">Data Observability <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-operations">data operations <span class="filter-link-count" dir="ltr">(101)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-ops">Data Ops <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-orchestration">Data Orchestration <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-pipelines">Data Pipelines <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-platforms">data platforms <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-preparation">Data Preparation <span class="filter-link-count" dir="ltr">(89)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-products">Data Products <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-quality">Data Quality <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-science">Data Science <span class="filter-link-count" dir="ltr">(61)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-scientist">Data Scientist <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-storage">Data Storage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-virtualization">Data Virtualization <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-virtualization-data-integration-data-lake-big">Data virtualization, data integration, data lake, <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-visualization">Data Visualization <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-viz">data viz <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/data-warehousing">Data Warehousing <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database">Database <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database-as-a-service">Database as a Service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/database-com">database.com <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/datameer">Datameer <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dataops">dataops <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dataprep">DataPrep <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/datawatch">Datawatch <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dayforce">dayforce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ddi">DDI <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/debt">debt <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision">decision <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-hub">Decision Hub <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-intelligence">Decision Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decision-management">Decision Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/decusoft">Decusoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/deep-learning">Deep Learning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dell">Dell <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dell-boomi">Dell Boomi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-chain">Demand Chain <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-generation">Demand Generation <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-management">demand management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/demand-planning">Demand Planning <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/design">design <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/designed-data">designed data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/desktop-analytics">Desktop Analytics <span class="filter-link-count" dir="ltr">(124)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/development">development <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/devops-and-platforms">DevOps and Platforms <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/devsecops">DevSecOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/df11">DF11 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dg">DG <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dhcp">DHCP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-applications">Digital Applications <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-business">Digital Business <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-commerce">Digital Commerce <span class="filter-link-count" dir="ltr">(104)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-communications">Digital Communications <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-experience-platform">Digital Experience Platform <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-finance">digital finance <span class="filter-link-count" dir="ltr">(106)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-innovation-awards">Digital Innovation Awards <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-intelligence">Digital Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-interviewing">Digital Interviewing <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-marketing">Digital Marketing <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-operations">Digital Operations <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-publishing">Digital Publishing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-security">Digital Security <span class="filter-link-count" dir="ltr">(23)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-technology">Digital Technology <span class="filter-link-count" dir="ltr">(292)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/digital-transformation">Digital transformation <span class="filter-link-count" dir="ltr">(20)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/direct-data-mapping">Direct Data Mapping <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/disaster-recovery">Disaster Recovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery">Discovery <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery-analytics">discovery analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/discovery-tools">discovery tools <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/distribution">distribution <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dns">DNS <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/document-management">Document Management <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dodd-frank">Dodd-Frank <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/domestic-payroll">Domestic Payroll <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/domo">Domo <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dovetail">Dovetail <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dreamforce">Dreamforce <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-analysis">driver analysis <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-based">driver-based <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/driver-based-planning">driver-based planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics">Dynamics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-ax">Dynamics AX <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-gp">Dynamics GP <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/dynamics-nav-dynamics-sl">Dynamics NAV Dynamics SL <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/e-discovery">e-discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/echopass">Echopass <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eclipse">Eclipse <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/edi">EDI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ediscovery">eDiscovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/editorial">Editorial <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/effectiveness">effectiveness <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eg-solutions">eg Solutions <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/elasticube">elasticube <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/eloqua">Eloqua <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/embedded-analytics">embedded analytics <span class="filter-link-count" dir="ltr">(95)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/emc">EMC <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-engagement">Employee Engagement <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-experience">employee experience <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-onboarding">Employee Onboarding <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/employee-productivity">Employee Productivity <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/empower">Empower <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/end-to-end">end-to-end <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/endeca">endeca <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enghouse-interactive">Enghouse interactive <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enkata">Enkata <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-applications">Enterprise Applications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-data-strategy">Enterprise Data Strategy <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-messaging-internet-of-things-iot-middle">Enterprise messaging, Internet of Things, IoT, mid <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-profitability-management">enterprise profitability management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-resource-planning">Enterprise Resource Planning <span class="filter-link-count" dir="ltr">(72)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-risk-management">enterprise risk management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-software">Enterprise Software <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-spreadsheet">enterprise spreadsheet <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterprise-tax">Enterprise Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/enterworks">Enterworks <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/environment-management">Environment Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/environmental">Environmental <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/envision">Envision <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/epicor">Epicor <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/epiphany">Epiphany <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/equifax">Equifax <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/equity-research">equity research <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erm">ERM <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erp">ERP <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/erp-and-continuous-accounting">ERP and Continuous Accounting <span class="filter-link-count" dir="ltr">(151)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/error">error <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/esg">ESG <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/esri">ESRI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/essbase">Essbase <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ethority">eThority <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-data">Event Data <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-discovery">Event discovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-stream">Event Stream <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-stream-processing">Event Stream Processing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/event-streams">Event Streams <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exacttarget">ExactTarget <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exadata">exadata <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exalytics">Exalytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/excel">Excel <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/excentive">Excentive <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/executive">executive <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expense">expense <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expense-management">expense management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/experience-management">Experience Management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/expert-systems">Expert Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exploration">Exploration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exploratory-analytics">exploratory analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/explorium">Explorium <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/extended-close">extended close <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/extended-reality">extended reality <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/external-data-platform">External Data Platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/exterro">Exterro <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/f-type">F-Type <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fasb">FASB <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fast-close">Fast close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/feedback">Feedback <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fei">FEI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ferf-ceo">FERF CEO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/field-service">Field Service <span class="filter-link-count" dir="ltr">(29)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance">finance <span class="filter-link-count" dir="ltr">(53)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-analytics">Finance Analytics <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-cloud">finance cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-financial-applications-financial-close">Finance Financial Applications Financial Close <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-performance-management">Finance Performance Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/finance-transformation">finance transformation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial">financial <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-analytics">financial analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-applications">Financial Applications <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-close">Financial Close <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-governance">Financial Governance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-management">Financial Management <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-model">financial model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance">Financial Performance <span class="filter-link-count" dir="ltr">(561)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-2">financial performance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-management">Financial Performance Management <span class="filter-link-count" dir="ltr">(237)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-performance-management-fpm">Financial Performance Management (FPM) <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-planning">financial planning <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-regulation">financial regulation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-reporting">financial reporting <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-risk-management">financial risk management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-services">Financial Services <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-software">financial software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-standards">financial standards <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-statement">financial statement <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financial-systems">financial systems <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financialforce">FinancialForce <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financialforce-com">FinancialForce.com <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/financials">financials <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/five9">Five9 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/flow">flow <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fms">FMS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/for-example-genesys">for example Genesys <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/forecast">Forecast <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/forecasting">forecasting <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fpa">FP&A <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fpm">FPM <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fraud">Fraud <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fuel50">Fuel50 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/fusion-applications">Fusion Applications <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gaap">GAAP <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gamifiacation">Gamifiacation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gartner">Gartner <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/genai">GenAI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/generative-ai">Generative AI <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/genesys">Genesys <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/geographic-information-systems">Geographic Information Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gis">GIS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/global-payroll">Global Payroll <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/globoforce">Globoforce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/golden-records">Golden Records. <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gooddata">Gooddata <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/google">Google <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance">Governance <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk">Governance & Risk <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk-and-compliance">Governance Risk and Compliance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/governance-risk-compliance-grc">Governance, Risk & Compliance (GRC) <span class="filter-link-count" dir="ltr">(143)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/grc">GRC <span class="filter-link-count" dir="ltr">(55)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/grc-governance-risk-compliance-risk-management-wat">GRC, governance, risk, compliance, risk management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/green">Green <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/greenplum">Greenplum <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/gui">GUI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hadoop">Hadoop <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hana">HANA <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/harvard-business-review">Harvard Business Review <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hawq">HAWQ <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm">HCM <span class="filter-link-count" dir="ltr">(57)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-analytics">HCM Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-systems">HCM Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hcm-hr-hrms-workforce-management-learning-manageme">HCM, HR, HRMS, Workforce Management, Learning Mana <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdfs">HDFS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdinsights">HDinsights <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hdp">HDP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/headcount-planning">headcount planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/healthcare-compliance">Healthcare Compliance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/healthcare-reform">Healthcare Reform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/heiler">Heiler <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hewlett-packard">Hewlett Packard <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hirevue">HireVue <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hiring">Hiring <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hive">Hive <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hive9-marketing-performance-management">Hive9 Marketing Performance Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hortonworks">Hortonworks <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hospitality">Hospitality <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/host-analytics">Host Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp">HP <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp-neoview">HP Neoview <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hp-touchpad">HP Touchpad <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr">HR <span class="filter-link-count" dir="ltr">(56)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-analytics">HR Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-management">HR Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-managementhrms">HR Management(HRMS) <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-research">HR research <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-tech">HR Tech <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-technology">HR technology <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hr-technology-conference">HR Technology Conference <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hrpayroll">HR/Payroll <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hris">HRIS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hrms">HRMS <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/html5">HTML5 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hubspot">HubSpot <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital">Human Capital <span class="filter-link-count" dir="ltr">(45)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital-analytics">Human Capital Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-capital-management">Human Capital Management <span class="filter-link-count" dir="ltr">(308)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-concepts">Human Concepts <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/human-resources-management">Human Resources Management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hunite">Hunite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hybrid-cloud-platforms">Hybrid Cloud Platforms <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hybris">Hybris <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/hyperion">Hyperion <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/i9">I9 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iac">IaC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iasb">IASB <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm">IBM <span class="filter-link-count" dir="ltr">(73)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-business-analytics">IBM Business Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-db2">IBM DB2 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-predictive-customer-intelligence">IBM Predictive Customer Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-spss">IBM SPSS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibm-watson">IBM Watson <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ibp">IBP <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ifrs">IFRS <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ifrs16">IFRS16 <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/impala">Impala <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/in-memory">In-memory <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/in-memory-computing">In-Memory Computing <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inclusion">Inclusion <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/incontact">InContact <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/industry-analyst">Industry Analyst <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inetsoft">InetSoft <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/influencers">Influencers <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infodiscovery">InfoDiscovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infomgt-location">InfoMgt; Location <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infopia">InfoPia <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infor">Infor <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infor-birst">Infor Birst <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica">Informatica <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-cloud">Informatica Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-hparser">Informatica HParser <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatica-world">Informatica World <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/informatics">Informatics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information">Information <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-applications">Information Applications <span class="filter-link-count" dir="ltr">(222)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-availability">Information Availability <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builder-iway">Information Builder iway <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builders">Information Builders <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-builders-summit-2019">Information Builders Summit 2019 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-discovery">Information Discovery <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-life-cycle-management">Information Life Cycle Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-management">Information Management <span class="filter-link-count" dir="ltr">(381)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-management-im">Information Management (IM) <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-optimization">Information Optimization <span class="filter-link-count" dir="ltr">(52)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-platform">Information Platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/information-technology">Information Technology <span class="filter-link-count" dir="ltr">(47)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/infosphere">InfoSphere <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/initiatives-management">Initiatives Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/initiatives-planning">Initiatives Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inkling">inkling <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/innovation-awards">Innovation Awards <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/insights">Insights <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intacct">Intacct <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/integrated-business-planning">Integrated Business Planning <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-automation">Intelligent Automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-cx">Intelligent CX <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-marketing">intelligent marketing <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-memory">Intelligent Memory <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-sales">intelligent sales <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intelligent-self-service">Intelligent Self-Service <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactions">Interactions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactive-intelligence">Interactive Intelligence <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/interactive-intelligence-jacada">Interactive Intelligence Jacada <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internal-audit">Internal Audit <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/international-finance">International Finance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internet-of-everything">Internet of Everything <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/internet-of-things">Internet of Things <span class="filter-link-count" dir="ltr">(74)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intradiem">Intradiem <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/intuit-quicken">Intuit Quicken <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inventory-management">inventory management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/inventory-optimization">Inventory Optimization <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot">IOT <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot-and-edge-computing">IoT and Edge Computing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/iot-operationalintelligence-real-time">IOT, OperationalIntelligence, Real-time <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ipam">IPAM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it">IT <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-analytics">IT Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-analytics-performance">IT Analytics & Performance <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-controls">IT controls <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-cost">IT cost <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-governance">IT governance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-performance">IT Performance <span class="filter-link-count" dir="ltr">(178)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-performance-management-itpm">IT Performance Management (ITPM) <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-research">IT Research <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-risk-management">IT Risk Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/it-service-management">IT Service Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itil">ITIL <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itops">ITOps <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/itsm">ITSM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jacada">Jacada <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jaspersoft">Jaspersoft <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jd-edwards">JD Edwards <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jda-software">JDA Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jibe">Jibe <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jobscience">Jobscience <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jobvite">JobVite <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/johnson-controls-panoptix">Johnson Controls Panoptix <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/jonova">Jonova <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/journalism">Journalism <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/json">JSON <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kalido">Kalido <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kana">Kana <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kapow">Kapow <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kapplets">Kapplets <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/karmasphere">Karmasphere <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kenandy">Kenandy <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kenexa">Kenexa <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/key-performance-indicators">Key Performance Indicators <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/key-performance-indictors">Key Performance Indictors <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kinaxis">Kinaxis <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knoahsoft">KnoahSoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knopahsoft">KnopahSoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knowlagent">Knowlagent <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/knowledge-management">Knowledge Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kofax">Kofax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kognitio">Kognitio <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kpi">KPI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kri">KRI <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kronos">Kronos <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kxen">KXEN <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kyriba">Kyriba <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/kyriba-financial-performance-management">Kyriba Financial Performance Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lagan">Lagan <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lan">LAN <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lasr">LASR <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lawson">Lawson <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lawson-software">Lawson Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning">Learning <span class="filter-link-count" dir="ltr">(22)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning-management">Learning Management <span class="filter-link-count" dir="ltr">(66)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/learning-management-system">Learning Management System <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-accounting">Lease Accounting <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-and-tax-accounting">lease and tax accounting <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lease-management">Lease Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/leasing">leasing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/leonardo">Leonardo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/linux">Linux <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/liveops">LiveOps <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lms">LMS <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/local-ly">Local.ly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/location-analytics">Location Analytics <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/location-intelligence">Location Intelligence <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logi-analytics">Logi Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logitech">Logitech <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/logixml">LogiXML <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/longview">LongView <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/looker">looker <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lucent">Lucent <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lumira">Lumira <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/lxp">LXP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-conversational-computing">Machine Conversational Computing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-data">Machine data <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning">Machine Learning <span class="filter-link-count" dir="ltr">(36)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-and-cognitive-computing">Machine Learning and Cognitive Computing <span class="filter-link-count" dir="ltr">(21)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-digital-technology">Machine Learning Digital Technology <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/machine-learning-operations">Machine Learning Operations <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/management">Management <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/manticore-technology">Manticore Technology <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/manufacturing">Manufacturing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mapr">MapR <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mapreduce">MapReduce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/market-agenda">Market Agenda <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/market-research">Market Research <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing">Marketing <span class="filter-link-count" dir="ltr">(102)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-automation">Marketing Automation <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-performance-management">Marketing Performance Management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-planning">Marketing Planning <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketing-sales">marketing sales <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marketo">Marketo <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/markettools">MarketTools <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/marklogic">MarkLogic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/master-data-management">Master Data Management <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/maxager">Maxager <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/maximo">Maximo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mdm">MDM <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mdx">MDX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/meg-whitman">Meg Whitman <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/merced-systems">Merced Systems <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mercer">Mercer <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/meridian-learning-learning-management-systems-lms-">Meridian, Learning, Learning Management Systems, L <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/metrics">Metrics <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft">Microsoft <span class="filter-link-count" dir="ltr">(37)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-azure">Microsoft Azure <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-excel">Microsoft Excel <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-office">Microsoft Office <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-powerpoint">Microsoft Powerpoint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-windows-phone">Microsoft Windows Phone <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microsoft-linkedin-cmo-sales">Microsoft, LinkedIn, CMO, Sales <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/microstrategy">MicroStrategy <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/middleware">Middleware <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/migration">Migration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mlops">MLOps <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile">Mobile <span class="filter-link-count" dir="ltr">(118)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-analytics">Mobile Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-applications">Mobile Applications <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-apps">Mobile Apps <span class="filter-link-count" dir="ltr">(42)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-bi-analytics-business-intelligence">Mobile BI, Analytics, Business Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-business-intelligence">Mobile Business Intelligence <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-computing">mobile computing <span class="filter-link-count" dir="ltr">(31)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-intelligence">Mobile Intelligence <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing">mobile marketing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing-digital-commerce">Mobile Marketing Digital Commerce <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-technology">Mobile Technology <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobile-marketing-location-communication">Mobile, Marketing Location Communication <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mobility">Mobility <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-building-and-large-language-models">Model Building and Large Language Models <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-n">Model N <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/model-training">Model Training <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/modeling">Modeling <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/monarch">Monarch <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mpp">MPP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mro">MRO <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/mulesoft">Mulesoft <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/multi-cloud">Multi-Cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/na14">NA14 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/narrative-science">Narrative Science <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language">Natural Language <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language-generation">Natural Language Generation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/natural-language-processing">natural language processing <span class="filter-link-count" dir="ltr">(86)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/navetti">Navetti <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nec">NEC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netapp">NetApp <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netbase">NetBase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netezza">Netezza <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netops">NetOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite">NetSuite <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite-openai">NetSuite OpenAi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/netsuite-tribehr-hcm-hr-hrms-customer-experience-z">NetSuite, TribeHR, HCM, HR, HRMS, Customer Experie <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/networking">Networking <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/news">News <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/newvoicemedia">NewVoicemedia <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexidia">Nexidia <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexus-7">Nexus 7 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nexxphase">Nexxphase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nice-systems">NICE Systems <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nist">NIST <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nlp">NLP <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/noble-systems">Noble Systems <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nokia">Nokia <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nomis-solutions">Nomis Solutions <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nosql">NoSQL <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nps">NPS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/nuview-systems">NuView Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obamacare">Obamacare <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obiee">OBIEE <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/obifs">OBIFS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/object-storage">Object storage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/observability">Observability <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-finance">Office of Finance <span class="filter-link-count" dir="ltr">(505)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-revenue">Office of Revenue <span class="filter-link-count" dir="ltr">(39)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/office-of-sales">Office of Sales <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/olap">OLAP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/omnichannel">Omnichannel <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/omnichannel-commerce-digital-kdigital">Omnichannel, Commerce, Digital kDigital <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/on24">On24 <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/onboarding">Onboarding <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/onvisource">OnviSource <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-ccaas">Open CCaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-pages">Open Pages <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-source-software">Open Source Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/open-world">Open World <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openconnect">OpenConnect <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openpages">OpenPages <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openspan">OpenSpan <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/opentext">OpenText <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/openworld">OpenWorld <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/opera-solutions">Opera Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-data-platforms">operational data platforms <span class="filter-link-count" dir="ltr">(39)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-intelligence">Operational Intelligence <span class="filter-link-count" dir="ltr">(180)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-management">Operational Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-performance">Operational Performance <span class="filter-link-count" dir="ltr">(696)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-performance-management-opm">Operational Performance Management (OPM) <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operational-planning">Operational Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operations">Operations <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/operations-supply-chain">Operations & Supply Chain <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle">Oracle <span class="filter-link-count" dir="ltr">(78)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle-cloud">Oracle Cloud <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oracle-fusion-hcm">Oracle Fusion HCM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/orcaeyes">OrcaEyes <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/orchestration">Orchestration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/order-management">Order Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/order-to-cash">Order-to-Cash <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/overall-operational-leadership">Overall Operational Leadership <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/oversight-systems">Oversight Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/overtone">Overtone <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paas">PaaS <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/panopticon">Panopticon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paraccel">Paraccel <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pardot">Pardot <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/partner-experience">Partner Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/partner-management">partner management <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/patersons">Patersons <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/paxata">Paxata <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pay-equity">Pay Equity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pay-for-performance">Pay for Performance <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/payroll-management">Payroll Management <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/payroll-optimization">Payroll Optimization <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pdi">PDI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pentaho">Pentaho <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/people-analytics">People Analytics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/people-cloud">People Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/peoplefluent">Peoplefluent <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/peoplesoft">PeopleSoft <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance">Performance <span class="filter-link-count" dir="ltr">(30)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance-analytics">Performance Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/performance-management">Performance Management <span class="filter-link-count" dir="ltr">(89)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/perillon">Perillon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/personalization">Personalization <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pervasive">Pervasive <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pim">PIM <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pim-product-information-management-sales-marketing">PIM, Product Information Management, Sales, Market <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pipkins">Pipkins <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pitney-bowes">Pitney Bowes <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pivotal-hd">Pivotal HD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pivotlink">PivotLink <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planmill">PlanMill <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planning">Planning <span class="filter-link-count" dir="ltr">(88)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/planview">Planview <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plateau">Plateau <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/platfora">Platfora <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/platform-as-a-service">Platform as a service <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/playbook">Playbook <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plex">Plex <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/plunk">Plunk <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/portfolio-management">Portfolio Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/portrait-software">Portrait Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/potus-department-of-labor-flsa-part-541-overtime-r">POTUS, Department of Labor, FLSA, Part 541, Overti <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/powercenter">PowerCenter <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive">Predictive <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-analytics">Predictive Analytics <span class="filter-link-count" dir="ltr">(203)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-hcm">Predictive HCM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predictive-planning">Predictive Planning <span class="filter-link-count" dir="ltr">(49)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/predixion">Predixion <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/price-and-revenue-management">Price and Revenue Management <span class="filter-link-count" dir="ltr">(70)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/price-optimization">Price Optimization <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pricing-and-promotion-management">Pricing and Promotion Management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pricing-management">pricing management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pro">PRO <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/process-management">process management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/process-mining">Process Mining <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/procure-to-pay">Procure-to-Pay <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/procurement">procurement <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/product-experience-management">product experience management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/product-information-management">Product Information Management <span class="filter-link-count" dir="ltr">(90)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/professional-services">Professional Services <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/professional-services-automation">Professional Services Automation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profit-velocity">Profit Velocity <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profitability">Profitability <span class="filter-link-count" dir="ltr">(14)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/profitability-management">profitability management <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-management">Project Management <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-planning">Project Planning <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/project-portfolio-management">Project Portfolio Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projecthelp">ProjectHelp <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projectops">ProjectOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/projector">Projector <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/promptbook">Promptbook <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/property-technology">Property Technology <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pros">PROS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pros-pricing">PROS Pricing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/psa">PSA <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/publishing">Publishing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/purchasing">purchasing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/purchasing-sourcing-payments">Purchasing/Sourcing/Payments <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pv-accelerator">PV Accelerator <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/pxm">PXM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qad">QAD <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik">Qlik <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-qlik-sense">Qlik Qlik Sense <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-qonnections">Qlik Qonnections <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlik-analytics-qlik-sense-qlik-business-intelligen">Qlik, Analytics, Qlik Sense, Qlik, Business intell <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qliktech">Qliktech <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qlikview">QlikView <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qualtrics">Qualtrics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quantrix">Quantrix <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quinterian">Quinterian <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/quotas">Quotas <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/qvidian">Qvidian <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/r">R <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ransomware">Ransomware <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rapide">Rapide <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rapidminer">Rapidminer <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rdbms">RDBMS <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/real-estate">real estate <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/real-time">Real-time <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reconciliation">Reconciliation <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recovery">Recovery <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recruiting">Recruiting <span class="filter-link-count" dir="ltr">(41)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/recurring-revenue">Recurring Revenue <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/report">report <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reporting">Reporting <span class="filter-link-count" dir="ltr">(78)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/reporting-xbrl-ixbrl-document-management">Reporting, XBRL, iXBRL, document management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/research">Research <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/resilience">Resilience <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/responsetek">ResponseTek <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/retail-analytics">Retail Analytics <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue">Revenue <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-and-lease-accounting">revenue and lease accounting <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-management">Revenue Management <span class="filter-link-count" dir="ltr">(33)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-performance">Revenue Performance <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-performance-management">Revenue Performance Management <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-recognition">revenue recognition <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revenue-lease-and-tax-accounting">Revenue, Lease and Tax Accounting <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revolution">Revolution <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/revolution-analtyics">Revolution Analtyics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rightnow">RightNow <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rim">RIM <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk">Risk <span class="filter-link-count" dir="ltr">(37)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk-compliance-grc">Risk & Compliance (GRC) <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/risk-analytics">Risk Analytics <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/riversand">Riversand <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/roambi">Roambi <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-automation">robotic automation <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-finance">robotic finance <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/robotic-process-automation">Robotic Process Automation <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/roi">ROI <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rpa">RPA <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/rypple">Rypple <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sop">S&OP <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/saas">SaaS <span class="filter-link-count" dir="ltr">(27)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sab-miller">SAB Miller <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/saba">Saba <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sage">Sage <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sage-software">Sage Software <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales">Sales <span class="filter-link-count" dir="ltr">(169)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-and-operations-planning">Sales and Operations Planning <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-cloud">Sales Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-coaching">Sales Coaching <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-commission">Sales Commission <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-compensation">Sales Compensation <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-effectiveness">Sales Effectiveness <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-enablement">sales enablement <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-enablement-and-execution">Sales Enablement and Execution <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-engagement">Sales Engagement <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-force-automation">Sales Force Automation <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-forecasting">Sales Forecasting <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-operations">Sales Operations <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance">Sales Performance <span class="filter-link-count" dir="ltr">(446)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance-management">Sales Performance Management <span class="filter-link-count" dir="ltr">(77)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-performance-management-spm">Sales Performance Management (SPM) <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-planning">Sales Planning <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-planning-and-analytics">Sales Planning and Analytics <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-tax">Sales Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-marketing-sales-performance-management-marke">Sales, Marketing, Sales Performance Management, Ma <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sales-sfa-spm-sales-performance-management-sales-c">Sales, SFA, SPM, Sales Performance Management, Sal <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/salescloud">SalesCloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/salesforce-com">Salesforce.com <span class="filter-link-count" dir="ltr">(58)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap">SAP <span class="filter-link-count" dir="ltr">(76)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-epm">SAP EPM <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-hana">SAP HANA <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-insider">SAP insider <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-lumira">SAP Lumira <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-netweaver">SAP NetWeaver <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-predictive-analytics">SAP predictive analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sap-teched">SAP TechEd <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sapphire">SAPPHIRE <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sarbanes-oxley">Sarbanes Oxley <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sas">SAS <span class="filter-link-count" dir="ltr">(26)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sas-institute">SAS institute <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sasb">SASB <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sase">SASE <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/savi">Savi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scm">SCM <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scm-demand-planning">SCM Demand Planning <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scout-rfp">Scout RFP <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/scribe-software">Scribe Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/search">Search <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sec">SEC <span class="filter-link-count" dir="ltr">(19)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sec-software">SEC Software <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/secfinops">SecFinOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/secops">SecOps <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/security">Security <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/security-posture">Security Posture <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sedar">SEDAR <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/self-service">Self-service <span class="filter-link-count" dir="ltr">(41)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/semantic-model">semantic model <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/service-supply-chain">Service & Supply Chain <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/service-cloud">Service Cloud <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/servigistics">Servigistics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sfa">SFA <span class="filter-link-count" dir="ltr">(24)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sfdc">SFDC <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sharepoint">SharePoint <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/shoretel">ShoreTel <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/siemens-enterprise-communications">Siemens Enterprise Communications <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/signal-demand">Signal Demand <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/silverpop">SilverPop <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/simba">Simba <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-financial-close">Smart Financial Close <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-manufacturing">Smart Manufacturing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-phones">Smart Phones <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smart-watches">Smart Watches <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smarter-analytics">Smarter Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smarter-workforce">Smarter Workforce <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/smb">SMB <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/snaplogic">SnapLogic <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/snowfly">Snowfly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/soa">SOA <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/soc">SOC <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social">Social <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-business">Social Business <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-collaboration">Social Collaboration <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-crm">Social CRM <span class="filter-link-count" dir="ltr">(128)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-dynamx">Social Dynamx <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media">Social Media <span class="filter-link-count" dir="ltr">(365)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media-analytics">Social Media Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-media-intelligence">Social Media Intelligence <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/social-recognition">Social Recognition <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/socialtext">SocialText <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sococare">SoCoCare <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/softscape">Softscape <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/software">Software <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/software-as-a-service">Software as a Service <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sourcing">sourcing <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sovereign-cloud">Sovereign Cloud <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sox">SOX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spago-solutions">Spago Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spatial-data-quality">Spatial Data Quality <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/speech-analytics">Speech Analytics <span class="filter-link-count" dir="ltr">(177)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/splunk">Splunk <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spm">SPM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spotfire">Spotfire <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spreadsheets">Spreadsheets <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/spss">SPSS <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sql-h">SQL-H <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sqlstream">SQLstream <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/star-analytics">Star Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/statistics">Statistics <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/stibo-systems">Stibo Systems <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/stratahadoop">Strata+Hadoop <span class="filter-link-count" dir="ltr">(56)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-analytics">Streaming Analytics <span class="filter-link-count" dir="ltr">(28)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-data">Streaming Data <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/streaming-data-events">Streaming Data & Events <span class="filter-link-count" dir="ltr">(32)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscriber-experience">Subscriber Experience <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-billing">Subscription Billing <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-management">Subscription Management <span class="filter-link-count" dir="ltr">(68)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/subscription-recurring-revenue-zuora">Subscription, Recurring Revenue, Zuora <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/successfactors">SuccessFactors <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumo-logic">Sumo Logic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumtotal">SumTotal <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sumtotal-systems">SumTotal Systems <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sungard">Sungard <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sunsystems">Sunsystems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supplier-relationship-management">supplier relationship management <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain">Supply Chain <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-management">supply chain management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-performance">Supply Chain Performance <span class="filter-link-count" dir="ltr">(253)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/supply-chain-planning">Supply Chain Planning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/surface">Surface <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/surveys">Surveys <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability">Sustainability <span class="filter-link-count" dir="ltr">(38)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability-and-esg">Sustainability and ESG <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sustainability-management">Sustainability Management <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/swordciboodle">SwordCiboodle <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase">Sybase <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase-iq">Sybase IQ <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/sybase-mobile-industry">Sybase. Mobile Industry <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/syncsort">Syncsort <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/synygy">Synygy <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tableau">Tableau <span class="filter-link-count" dir="ltr">(13)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tableau-software">Tableau Software <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tablets">Tablets <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tagetik">Tagetik <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talemetry">Talemetry <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talend">Talend <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-acquisition">Talent Acquisition <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-generation">Talent Generation <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talent-management">Talent Management <span class="filter-link-count" dir="ltr">(133)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/taleo">Taleo <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/talx">TALX <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tamr">Tamr <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tanner-labs">Tanner Labs <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax">Tax <span class="filter-link-count" dir="ltr">(35)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-compliance">tax compliance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-department">tax department <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-planning">tax planning <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-software">Tax Software <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-datawarehouse">Tax-Datawarehouse <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tax-tax-provision-transfer-pricing">tax; tax provision; transfer pricing <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tcm">TCM <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology">Technology <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-innovation">Technology Innovation <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-innovation-award">Technology Innovation Award <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-spending">Technology Spending <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/technology-vendors">Technology Vendors <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/telephony">Telephony <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/teradata">Teradata <span class="filter-link-count" dir="ltr">(16)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/teradata-aster">Teradata Aster <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/text-analytics">Text Analytics <span class="filter-link-count" dir="ltr">(182)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tez">Tez <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/thomson-reuters-multinational">Thomson-Reuters multinational <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/threat-landscape">Threat Landscape <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/threat-management">Threat Management <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tibco">Tibco <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tidemark">Tidemark <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/time-attendance">Time & Attendance <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tm">TM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tm1">TM1 <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/topic">Topic <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/total-compensation-management">Total Compensation Management <span class="filter-link-count" dir="ltr">(46)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/total-rewards-management">total rewards management <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/towers-watson">Towers Watson <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/towers-watson-talent-management">Towers Watson Talent Management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/training">Training <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/transcom">Transcom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/transera">Transera <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/treasury">Treasury <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/tribehr">TribeHR <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/trifacta">Trifacta <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/twitter">Twitter <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ucaas">UCaaS <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/uda">UDA <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ui">UI <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ukg">UKG <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ultimate">Ultimate <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ultimate-software">Ultimate Software <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unanet-technologies">Unanet Technologies <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/uncategorized">Uncategorized <span class="filter-link-count" dir="ltr">(103)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unica">Unica <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unicorns">Unicorns <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unified-communications">Unified Communications <span class="filter-link-count" dir="ltr">(83)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/unit4">Unit4 <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/upstream-works">Upstream Works <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/us-gaap">US-GAAP <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/us-gaap-accounting">US-GAAP accounting <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/usability">Usability <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/use-cases">Use Cases <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/ux">UX <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/value-index">Value Index <span class="filter-link-count" dir="ltr">(11)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/value-added-tax">Value-Added Tax <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vantage-platform">Vantage platform <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/varicent">Varicent <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vat">VAT <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendavo">Vendavo <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendavo-price-pricing-optimization-revenue-custome">Vendavo, price, pricing, optimization, revenue, cu <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendor-management-systems">Vendor Management Systems <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vendors">Vendor(s) <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/verint">Verint <span class="filter-link-count" dir="ltr">(12)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/verizon">Verizon <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vertex">Vertex <span class="filter-link-count" dir="ltr">(7)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vertical-solutions">Vertical Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vibe">Vibe <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/virtual-audit">virtual audit <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/virtual-close">virtual close <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visi">Visi <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vistaar-technologies">Vistaar Technologies <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visual-insight">Visual Insight <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/visualization">Visualization <span class="filter-link-count" dir="ltr">(17)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vitria">Vitria <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vivisimo">Vivisimo <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vmware">VMWare <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vocalcom">Vocalcom <span class="filter-link-count" dir="ltr">(3)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vocalcom-and-zeacom">Vocalcom and Zeacom <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-analytics">Voice Analytics <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-automation">voice automation <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-of-the-customer">Voice of the Customer <span class="filter-link-count" dir="ltr">(260)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/voice-of-the-customer-interactive-intelligence">Voice of the Customer Interactive Intelligence <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/volly">Volly <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vovici">Vovici <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/vpi">VPI <span class="filter-link-count" dir="ltr">(5)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wall-street-journal">Wall Street Journal <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wan">WAN <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/warehouse-management">warehouse management <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/watson">Watson <span class="filter-link-count" dir="ltr">(6)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wearable-computing">Wearable Computing <span class="filter-link-count" dir="ltr">(15)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/webon">Webon <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wellness">Wellness <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/wfm">WFM <span class="filter-link-count" dir="ltr">(2)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-and-resource-management">Work and Resource Management <span class="filter-link-count" dir="ltr">(18)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-experience-management">work experience management <span class="filter-link-count" dir="ltr">(9)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/work-management">Work Management <span class="filter-link-count" dir="ltr">(10)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workday">Workday <span class="filter-link-count" dir="ltr">(25)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workday-collaboration">Workday Collaboration <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-analytics">Workforce Analytics <span class="filter-link-count" dir="ltr">(57)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-force-optimization">Workforce Force Optimization <span class="filter-link-count" dir="ltr">(44)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-management">Workforce Management <span class="filter-link-count" dir="ltr">(169)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-optimization">Workforce Optimization <span class="filter-link-count" dir="ltr">(29)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-performance">Workforce Performance <span class="filter-link-count" dir="ltr">(387)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-performance-management">Workforce Performance Management <span class="filter-link-count" dir="ltr">(4)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-planning">Workforce Planning <span class="filter-link-count" dir="ltr">(8)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/workforce-solutions">Workforce Solutions <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li style="display:none;"> <a href="https://blog.isg-research.net/topic/working-capital">Working Capital <span class="filter-link-count" dir="ltr">(1)</span></a> </li> <li 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"@type": "BlogPosting", "headline": "Verint Focuses Bots on Contact Center Outcomes", "mainEntityOfPage": "https://blog.isg-research.net/verint-focuses-bots-on-contact-center-outcomes", "datePublished": "05/11/2024", "dateModified": "05/11/2024", "articleBody": "Verint is operating in quite a different marketplace for contact center and agent management technology than existed five years ago. We have seen tremendous innovation and expansion of the available technologies for running centers and optimizing the performance of the human labor pool, as well as an explosion of tools built to automate customer interactions. Agent management tools that were considered fundamental just a few years ago, like call recording, quality monitoring, and even workforce management software, are now heavily commoditized. They have moved into the background as software providers and buyers focus on understanding and deploying much more complex tools built around artificial intelligence. These new offerings are starting to change the way humans and automated systems interact and how enterprises manage both of those labor pools. At its recent analyst conference, Verint laid out the latest steps in its strategy for coping with marketplace changes, including its efforts to pivot from traditional AM tools to software components reflective of its innovations around AI, automation and analytics. Verint noted several important multi-million-dollar deals revolving around its bot products. These are a series of automated “agents” that each focus on a narrowly defined function and slot easily into the overall platform that controls how Verint customers organize data and workflows. Verint’s strategy for bots has been evolving. Two years ago, when bots were new and conversations around AI were fever-pitched, Verint was one of the first providers in the space to separate AI-as-a-platform from AI-as-applications and to discuss contact center AI as a means to achieving specific performance goals on specific tasks. For most of the two years since AI became an industry disruptor, conversations have focused on the best way to implement AI tools for customer experience. Software providers differ in approaches, with some primarily talking about AI as a platform service that enables smart applications and others focusing more on the applications themselves. That is a false duality because buyers can’t be expected to deploy meaningful AI applications without having a solid underlying platform. So, the conversation is really about how to express to buyers the realizable value of the new tools without forcing them to overhaul a sizable portion of operations, which is disruptive. At that early stage, Verint’s approach was to identify specific use cases that could benefit from AI-based automation, and incrementally developed bots as a definitive solution to those problems. That was a smart approach competitively because it indicated to buyers that Verint’s development efforts were focused on problems that were important to contact center managers in the short term: interaction containment, summarization and self-service. As bots were developed, deployed and improved, Verint took its initial argument about identifying specific, immediately helpful use cases and added the critical element of ROI. The provider began to detail exactly what customers were expected to see when using the bots. Verint was among the first to put hard-dollar savings numbers to the potential scenarios. What we saw at the recent conference was the result of this strategy playing out. Verint used real-world examples to describe the experiences of actual contact center customers, who were able to cite actual dollars saved. This authority about customer service outcomes is exactly what buyers need to hear from software providers about these technologies. Verint has also started to differentiate between “copilot” bots and those used for self-service. This distinction got lost in early discussions around contact center AI. Verint and some of its key competitors are now much more up-front about how human labor and automated systems work in tandem, with some applications focused on human productivity and others on interacting with customers. They share common elements, including enabling data and platform solutions, but they are now seen as having different goals expressed in different outcome metrics. (Self-service bots focusing on containment, for example, and copilot bots on boosting human awareness of context and procedure.) In one example, Verint described a sequence of copilot bots working in tandem to support human agents: a Smart Transfer bot, followed by one enabling knowledge automation, then Coaching, plus a bot helping with Wrap-Up. In Verint’s telling, this sequence could significantly reduce average call duration. That helps alleviate fears that improved self-service containment means humans are left with the hardest and longest interactions that machines can’t handle. Verint also demonstrated a new bot called Genie (one of the few to have branding). Genie is an impressive bot focused on advanced business analytics which is aimed at expanding the roster of workers who can get insights without deferring to a dedicated business analyst for data processing. This opens the analysis space to people who wouldn’t necessarily have the time or skills to work with the data but can now get real answers to questions they don’t even know how to ask. Verint executives described the need for this tool in terms of a bottleneck: There are not enough analysts to fill the need for insights. I think it may also be true that there’s too much data touching too many different activities in and around contact centers. It will be interesting to see how Verint quantifies Genie’s value in ROI terms, as it does for the rest of the bot portfolio. Viewed with a longer lens, agent management technology will continue to be upended by AI-focused development. AI applications can dramatically increase human agent productivity and reduce the number of interactions that need to reach those agents. The result has been a shift in the focus of technology away from long-term fundamentals like scheduling and monitoring and towards tools that use more automation to do things like evaluate interactions in bulk looking for performance anomalies. Ventana Research asserts that by 2026, agent training and skill development will be primarily self-directed, using automated scheduling and AI assessments. Agent management in 2024 is more focused on analytics and automation than on enabling shift trading or optimized scheduling. Verint performed very well in ISG Research’s 2024 Agent Management Buyers Guide, with an Exemplary rating and overall leader. The company has considerable capability to provide centers with the core foundational tools while expanding the boundaries of the AM segment with tools that guide, coach and inform agents and then better measure their success. All contact centers are facing dramatic changes in how they structure the labor component of operations. Verint is one of the key software providers capable of helping buyers transition to a more complex model of human/automated hybrid work, including better measuring outcomes and understanding the costs and ROI involved in that transition. Buyers should consider Verint’s contact center platforms, notably the data platform, the array of AI-based bots and the core agent management tools. The core tools are time-tested and well regarded; the new ones come with vendor assertions about ROI. Enterprises should include Verint in any exploration of these systems. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/Verint_Focuses_Bots_on_Contact_Center_Outcomes.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Unlocking Success with Enterprise GenAI Tools", "mainEntityOfPage": "https://blog.isg-research.net/unlocking-success-with-enterprise-genai-tools", "datePublished": "31/10/2024", "dateModified": "31/10/2024", "articleBody": "Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from GenAI software is the ability to analyze vast amounts of data and extract actionable insights, enhancing decision-making processes. This empowers the workforce to make informed decisions quicker. Utilizing GenAI in customer service and support can lead to more personalized and responsive interactions. By analyzing customer behavior and preferences, companies can tailor offerings and communications, resulting in enhanced customer satisfaction and loyalty. To increase the chances of successful integration with GenAI tools, a comprehensive approach is vital. Structured support is necessary for workers who engage with GenAI tools. The tools, while powerful, are only as effective as the users who operate them. Training sessions, user guides and other resources help users understand the full capabilities of the tools, how to formulate effective queries and best practices for the technology. Without adequate support, workers may struggle to navigate GenAI tools, leading to misunderstandings or misapplications that could result in errors or unintended outcomes. Well-defined guidelines and prompt optimization training help minimize the risk of errors while also maintaining compliance with enterprise policies. New technologies can often be met with resistance or skepticism, particularly in enterprise environments where workers may be wary of change. Overall satisfaction, engagement and adoption rates are likely to improve when users feel supported and confident in their ability to use the technology. By providing the workforce with relevant training and resources tailored to the enterprise’s specific context, workers can effectively apply GenAI tools to meet business needs, drive value and contribute to broader objectives. We assert that through 2026, only 1 in 5 enterprises will analyze patterns and generate insights from GenAI software that empower data-driven decision-making and lead to improved business outcomes. To maximize the potential of GenAI tools, enterprises must provide users with effective starting points focused on knowledge, policies and procedures that enable early success. One of the foremost strategies is providing comprehensive training on prompts. This training serves to develop foundational skills for users to engage effectively with GenAI tools. By educating workers about how to craft precise prompts, organizations can increase user confidence in extracting meaningful responses from the software. Organizations need to increase trust and accuracy when developing applications that incorporate GenAI, including fine-tuning and prompt engineering. One of the most important approaches will be the use of vector search to augment GenAI with context from enterprise content and data via a concept known as retrieval-augmented generation (RAG). This knowledge is essential for making the most of the capabilities that GenAI tools offer. In addition to training, the use of playbooks for predefined prompts and actions (“promptbooks”) plays a significant role in accelerating success with GenAI tools. These promptbooks provide standardized templates that can fast-track outcomes, allowing users to access proven prompts that yield consistent results. By offering predefined paths for common tasks, organizations can decrease the time spent on trial and error, enabling users to focus on applying their expertise efficiently. For example, effective promptbooks can be tailored specifically to meet enterprise needs, addressing functions or departments within the organization. Whether it's generating reports, drafting project plans, making policy inquiries or answering frequently asked questions, these promptbooks can guide users in crafting the most relevant queries. Each department has unique workflows and requirements, and by developing promptbooks that reflect these differences, enterprises can ensure that users have relevant and applicable resources at their fingertips. In addition to customized promptbooks, offering shortcut tools and templates is another effective strategy. Providing users with access to pre-approved company format tools can significantly enhance their experience with GenAI software. These tools may include presentation templates that conform to company standards or standardized document templates designed for routine tasks. Shortcut tools help reinforce user confidence by supporting expertise application more effectively. When users have access to templates and tools that align with their tasks, they can focus on applying their knowledge and skills without the burden of figuring out the structure or format. This not only enhances productivity but also fosters a sense of ownership and competence in using the GenAI tools. Lastly, integrating GenAI tools with existing knowledge management systems broadens the utility within the enterprise environment. Linking GenAI tools to knowledge bases allows workers to access information in real time, reinforcing that they have accurate and up-to-date resources at their disposal. This integration aids in providing quick answers to questions and access to company policies, minimizing delays in decision-making and increasing overall efficiency. Enhancing user engagement and satisfaction is paramount to GenAI adoption and success. One of the most effective ways to achieve this is through the establishment of workforce feedback mechanisms. By creating a system where users can easily share their experiences and insights, enterprises can gain valuable perspectives on how workers are interacting with GenAI tools. In addition to feedback mechanisms, fostering community building among users can significantly enhance engagement. Creating forums or platforms where users can collaborate and share best practices encourages knowledge sharing and collective problem-solving. Encouraging peer support among knowledge workers cultivates a collaborative environment that enriches the user experience. As organizations embark on their journey to integrate GenAI tools, software providers have a critical role in enhancing the overall user experience. It is imperative that they move beyond simply offering a basic query box. Comprehensive support that includes resources tailored to user needs, guidance on best practices and readily available assistance are essential for maximizing the effectiveness of GenAI tools. Prioritizing user success in the adoption of GenAI tools ensures a worthwhile return on investment. The landscape of enterprise technology is continually evolving, and organizations must remain proactive in efforts to innovate and optimize user interactions with GenAI. By implementing structured support systems that include feedback mechanisms and community building, enterprises can create an environment where users feel valued and engaged. As we look to the future, the successful integration of GenAI tools in enterprise environments hinges on continuous improvement in user experiences. By providing great starting points and fostering a culture of support, organizations can significantly impact early adoption and ultimate success with GenAI solutions. Embracing this commitment not only enhances productivity but also fortifies the enterprise’s competitive edge. Regards, Jeff Orr", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/Unlocking_Success_with_Enterprise_GenAI_Tools.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Jeff Orr", "url": "https://blog.isg-research.net/author/jeff-orr", "sameAs": "https://www.linkedin.com/in/jefforr" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Contact Center AI Gain Traction: Profitable Use Cases", "mainEntityOfPage": "https://blog.isg-research.net/contact-center-ai-gain-traction-profitable-use-cases", "datePublished": "29/10/2024", "dateModified": "29/10/2024", "articleBody": "With a flood of artificial intelligence-related tools now available for contact center buyers, it can be helpful to take a step back and review where buyers can expect a quick return on investment and maximum improvement in efficiency and productivity. For now, it appears that there are three broad buckets into which contact center-focused AI applications are clustered. They all relate to agent behavior and activity, including: Front end containment and deflection via self-service, meaning the chatbot/virtual agent universe. Back-end applications that use AI to produce or analyze information that comes from or is delivered to agents. And apps related to measuring quality, coaching, training and other in-center actions. We find a lot of variation and a bit of overlap within each of these three buckets. What's interesting to me is that most of the applications take existing processes or actions that agents deal with and then either add or subtract some motion to improve productivity. For example, chatbots and virtual assistants that raise the containment rate affect the content and quantity of interactions that ultimately reach agents, changing the nature of the skills they need and the key performance indicators that measure success. By siphoning off the bulk of rote, procedural interactions, automated AI systems leave behind longer interactions that often have higher stakes for the customer relationship or higher value transactions that require a human touch. On the back end, we find applications that use enterprise knowledge resources to deliver guidance during interactions and analytics tools that suss out customer sentiment and buying intent. The former moves the needle on standard contact center KPIs like average handle time and customer satisfaction. The latter applications do more for sales and marketing teams that use the information to orchestrate processes leading to desired outcomes—many of which relate to revenue and company health. Finally, the third group is very clearly aimed at reducing the time-costing burden of after-call work, supervisor evaluation, shift trading and agent self-management. New applications for GenAI are emerging all the time: Take any aspect of the agent/supervisor work model and you can find processes that are inherently inefficient, repetitive and time-consuming, and therefore costly and degrading to the customer experience. The vast majority of these processes can—and are—being automated through well-tailored AI applications coming from many providers in the marketplace. When we look at the way AI has been rolled out in contact center tools and platforms, we see an increasing focus on identifying the immediate benefits and return on investment. This has been especially evident in transcription/summarization, compliance monitoring and raising containment rates. Applications with a clear return on investment appear to be the most popular in these earliest days of AI rollouts. But (and there’s always a “but”), the contact center has always been a conservative entity in its approach to technology innovation. It took the better part of a decade to adopt computer telephony integration in the ‘90s. That was a no-brainer, too, but it was significantly disruptive to make it happen. It took about five years to move from time division multiplexing to internet protocol at the turn of the century. It’s taken almost 20 years to get from on-premises to cloud, and we’re still not even halfway to a full conversion. The lesson is that the bulk of enterprises will be slow to invest in AI for contact centers without: A clear demonstration of immediate cost-reduction A pathway to partial or sequential deployment of different apps in different contexts over time Clear examples that identify peer companies across industries with demonstrated success A genuine assessment comparing what the buyer wants to accomplish to the disruption in operations that deployment might cause, and A pitch that includes buyers outside of the traditional contact center and IT groups, especially since marketing and sales are the analytics consumers of the AI learnings about customer behavior. All told, I think contact center buyers want assurance that what’s being created is essential to cost control right now and that it will also provide operational flexibility for the foreseeable future. ISG Research believes that by 2027, customer experiences will be largely driven by processes controlled by automated GenAI tools. One of the most important lessons learned in the past two years is that buyers are genuinely interested in AI applications that demonstrate quick time to value. In other words, show a contact center a tool that automates an agented task or speeds a case to resolution, and you’ll be able to have an extended conversation about how that tool can be integrated into existing technology. On the other hand, start the discussion from the top down, arguing that AI should be everywhere, pervasive across applications in a platform, and the conversation is trickier and likely longer as buyers ponder the potential for disruption and the downsides of transformation. It also suggests that there is common ground between the needs of various teams that weigh in on AI deployments. When decision-makers express a desire for “value optimization,” that’s akin to how contact center managers strive for cost control and productivity improvements. In a recent study (ISG Market Lens, 2024 AI Study, n=200), ISG Research asked enterprise decision-makers to identify specific AI applications currently in deployment; 64% cited customer chat and 57% cited predictive analytics/forecasting. What I take away from these points is that early-stage conversations with customers must emphasize practical, immediate results from specific applications. I believe that after this first wave of successful applications has shown a year or two of real gains, conditions will be ripe for more expansive discussions that take AI from narrow approaches to broader options, making more use of AI as it relates to interdepartmental and back-office workflows. Today’s value-realization proof points grow more apparent every day, and enterprises are increasingly alert to the opportunities. The next step is to use these successful use cases to build consensus among contact center leadership, the IT teams that work with them and executive teams, all based on a shared understanding of how AI creates specific, measurable results in productivity and efficiency. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/Contact_Center_AI_Gain_Traction_Profitable_Use_Cases.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Sprinklr Zeros in on a CXM Platform", "mainEntityOfPage": "https://blog.isg-research.net/sprinklr-zeros-in-on-a-cxm-platform", "datePublished": "23/10/2024", "dateModified": "23/10/2024", "articleBody": "Sprinklr’s analyst day in September was an opportunity for the company to dive deeply into its progress in pivoting its product offerings to align with a broader perception of the market for contact centers and adjacent customer-related applications. Sprinklr has described its market as “unified CXM,” or customer experience management. This is nominally aligned with how ISG Research defines the new space emerging from the collision of contact center tools with other systems necessary to manage CX at the enterprise level. For Sprinklr, taking this approach involves a bit of messaging finesse combined with a commitment to building out a very broad set of features in the software. There are indications that the company is having success along both tracks. Of course, messaging along these lines involves persuading a critical mass of buyers that there is no danger or uncertainty involved in taking a non-traditional approach to outfitting contact centers. In other words, it means convincing contact center managers and IT teams that they won't be exposed to a downside by deploying interaction routing that doesn't depend on a standard cloud provider laying down all of the operating software—no penalty in accessing applications, nor future-proofing or in the reliability of the underlying network. ISG Research asserts that by 2028, one-half of the contact centers that replace core platforms will focus that purchase around data tools like CRM or CXM rather than the voice routing engine. This notion has been gaining credence for several years now and was reiterated by several Sprinklr customers who described their experiences using Sprinklr systems to handle high-criticality customer-facing operations. On the product development track, Sprinklr provided analysts with a look at the latest iterations of both contact center and extended CX developments. Some are further down the development road than others. Workforce management, for example, still needs several important features that are currently road-mapped or in development. Sprinklr divides its product set into four related suites, one each for Service, Social, Insights and Marketing. Service now includes a variety of advanced functions like conversational AI, multichannel communications, ticketing and knowledge base management. Some core features of the cloud component include workforce management (still a work in progress) and quality management. It has intriguing analytics and agent-assist features, along with an environment for creating self-service and hybrid bot/human workflows. Sprinklr is one of at least a dozen companies making a serious run at the contact center market from an adjacent segment. The two most relevant adjacent segments are CRM, which provides expertise in tracking customers and managing the data, and marketing technology, which contributes a revenue-centric and analytics-driven approach to customer relations. Sprinklr emerged from the marketing technology segment with tools originally built around managing the marketing components of social media. Coming at contact centers from an outsider position presents both challenges and opportunities. Since most of the core technology needed to run a center is mature and (to some degree) commoditized, competition now rests on being able to differentiate based on elements like analytics, automation, data management and AI applications. These areas allow vendors with more enterprise software expertise (like Sprinklr has in marketing) to achieve quick gains. At the same time, it does put pressure on outside vendors to either create new cloud service tools or build just enough of a portfolio to allow the solutions to ride on top of existing cloud contact center or communication platforms in a bring-your-own-telephony configuration. Sprinklr performed well Exemplary in ISG Research’s recent CXM Buyers Guide, earning a rating as an Exemplary provider. What emerges from our analysis and from spending time with Sprinklr product teams and executives is a picture of a company eager to have the industry adopt its market redefinition as quickly as possible in order to solidify in buyers’ minds this new idea: Building out and running a contact center is inextricably linked to controlling customer behavior through an enterprise-wide CX program. But this requires getting buy-in from a much wider group of potential stakeholders across the enterprise, which can be challenging, while also earning the confidence of the very risk-averse contact center and IT teams who lead contact center buying decisions. The customers Sprinklr featured at its analyst conference expressed confidence in the tools and the integrations Sprinklr provided for building enterprise CX. Even as market definitions remain in flux, buyers should look at Sprinklr’s CXM offerings as one potentially valuable approach to melding contact center and CX operations. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.isg-research.net/hubfs/Sprinklr_Zeros_in_on_a_CXM_Platform.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "CCaaS, CPaaS or UCaaS for CX? It Doesn’t Matter.", "mainEntityOfPage": "https://blog.isg-research.net/ccaas-cpaas-or-ucaas-for-cx-it-doesnt-matter", "datePublished": "18/09/2024", "dateModified": "18/09/2024", "articleBody": "It is unfortunate that business-focused digital communications are sold under three different headings: Contact Center as a Service (CCaaS), Unified Communication as a Service (UCaaS) and Communication Platform as a Service (CPaaS). (And that just counts the cloud options—let us acknowledge the huge, continuing, installed base on premises.) These are terrible ways to describe complex, varied and overlapping offerings. What distinguishes them are: The legacy that provides their point of focus; and How well they provide applications for business purposes. The legacy origins tell us a lot about the strengths and weaknesses of the various platform types. CCaaS, for example, was originally built around the automatic call distributor (ACD), the necessary heart of voice-based customer contact. Similarly, UCaaS’ origin story lies in the business phone system, or PBX, and CPaaS as a platform for mediating between telcos and developers building applications atop telecom infrastructure. CCaaS is the most tightly bound to business outcomes, as one would expect in the heavily measured contact center environment. UCaaS also has a wide range of business use cases at its disposal, many also relevant to contact centers. Those UC use cases are also relevant to efforts to expand the boundaries of the contact center to include knowledge workers and other teams—workers who need communications tools melded with data management in pursuit of enterprise customer experience (CX). So, you can make an argument that the same UC and CC tools (or at least the same underlying platforms) can support the marketing and sales and back-office functions of CX. CPaaS is another story altogether. CPaaS has a problem: It is poorly defined as both a product and a market segment, and it’s focused on being useful to developers and IT teams rather than on its value to business users. As a result, CPaaS risks being crowded out of the market by other types of communications platforms and by customer engagement suites coming from outside the telecom space. Modern business buyers are looking for digital communications platforms that feature an integrated suite of data management and artificial intelligence (AI) applications. CPaaS software providers have been slower to incorporate those applications into their platforms than CCaaS and even UCaaS. Contact center software providers, which compete for many of the same enterprise deployments as CPaaS software providers, have been faster to incorporate AI and workflow automation into their platforms. They have also been aggressive in building out APIs that go well beyond messaging. CCaaS often now incorporates critical tools like knowledge management, AI self-service and automation into the platform, with APIs to support them. This leaves CPaaS software providers behind the technology curve at precisely the moment when enterprises are evaluating the avalanche of new tools available. I think the market needs to be prepared for a spate of mergers, acquisitions and partnerships that connect the three kinds of communications platforms, further erasing the differences and boosting the business value of all of them. This will provide the necessary foundation for the true CX application suites that focus less on the communications aspects than on engagement management, and on driving revenue from customers. In effect, the industry will see two types of platforms that absolutely must be made to play well together: customer experience management (CXM) systems at the top, directing customer orchestration, tracking and interaction management, and communications platforms below that, integrating with telecom networks and knitting business users across the organization together with messaging, voice, video and other baseline needs. There will be overlap between those, of course. And what we may see come out of this is a unified set of tools, with software providers collaborating via huge ecosystems and API connections, sitting atop giant cloud hyperscalers and telcos, ensuring reliability and scalability. Maybe we can call it something cool, like CXaaS, or CX as a Service? The key takeaway here is that the industry is in the process of disconnecting some of the basic aspects of customer engagement from the mechanics of communications. When significant portions of customer engagement have been diverted to automated systems (chatbots or IVAs, primarily), then from the customer’s point of view what they are doing is directly akin to working with an app or a website. This is amplified further by the ongoing shift from voice to digital communications channels. ISG Research asserts that by 2028, most customer communications, both inbound and outbound, will be created and overseen by conversational AI systems. All of this changes the way service and engagement are perceived by the customer in unpredictable ways. From the enterprise perspective, that moves decision-making and process creation farther away from the contact center, which is healthy. And it suggests that the future of the contact center itself will depend less on the underlying communications infrastructure than on the quality of process integrations that link engagement to business goals like revenue and growth. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/CCaaS_CPaaS_or_UCaaS_for_CX_It_Doesnt_Matter.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Businesses Need a More Expansive View of Self-Service’s Value", "mainEntityOfPage": "https://blog.isg-research.net/businesses-need-a-more-expansive-view-of-self-services-value", "datePublished": "20/06/2024", "dateModified": "20/06/2024", "articleBody": "Self-service has changed immensely in recent years. It has gotten better, qualitatively, in delivering answers and resolutions to customers. But it has also gotten extremely complex, relying on a basket of new technologies to achieve results. It helps to look at it through the eyes of the three main constituencies that are affected by it: customers, contact centers and the businesses they sit in. Customers are clearly warming up to modern self-service. When all you got was an IVR or a hold queue, there was almost no value to it from the customer point of view. The limited range of things that it could resolve up to about five years ago made it the go-to customer whipping boy for as long as there has been service. But with the options expanded and “smart,” customers can use it to transact, research, purchase and effectively take control of their side of the relationship. Contact centers are also beneficiaries. When you care about costs, and your costs are largely based on how many agents you employ, then doubling the rate of interactions handled by the automated system can potentially save a lot of money. But it’s at the company level that things get weird. First, because when you raise the rates of interactions deflected away from agents, the business then expects the costs associated with the contact center to decline, and that decline is expected to be manifested in a reduction in headcount. But the resources required to achieve those cost reductions are significant: deflection rates are going up because artificial intelligence (AI), knowledge management and automation tools are being deployed. Those represent a cost increase for the general contact center tech stack. And until a business can fully build out those systems, populate them with appropriate information and determine how agents will interact with a differently informed set of customers, that business can’t cut costs within the center. You need to spend widely on technology and process reform before you can expect to see the benefits and then reduce costs. It’s something of a catch-22, in that you have to spend more to save more, and no one yet knows whether that’s a good deal for customer management in the long term. Contact center buyers (including IT and business teams) are growing increasingly concerned about the cost impacts of embedding AI and automation into the customer experience (CX) application stack. One way through this trap is to see self-service as a bigger opportunity for monetizing customer engagement than most organizations realize. Even if contact center leadership sees it as an engine of deflection, others (CX teams especially) should be viewing it as a window to capture information about customers, including using it for surveys and voice-of-the-customer research, or as an engagement mechanism that allows them to put different, personalized offers and information in front of customers based on data. In addition, when you step back from the center and look at self-service as a CX project, you can see that the same information reservoirs and systems that power front-end chatbots can also work with other customer modes that don’t, at first blush, come to mind as “self-service”—retail kiosking, for example, or web content that dynamically adjusts based on customer intent and behavior. It is notable that a lot of these extended contexts in which customers work with self-service don’t actually look like self-service, which in the customer’s mind still means “talking to an agent.” These engagements look more like research, or shopping, or account management. Doing an automated password reset on a shopping website is certainly self-service, but it’s not the kind of self-service that annoys a customer because they can’t talk to a human. The point here is that depending on what lens you use to look at the changes in self-service, you can perceive it as either a cost-saver, a cost-sink, an engagement opportunity or a monetization strategy, or some combination of all of those. That’s why I think companies need to look well beyond containment to understand the real benefits of self-service. Contact centers still have control over many of the specific interactions via the communications modules that agents use, but others, like marketing teams, are using and providing the information that flows through that communication, like knowledge resources in service contexts, AI platforms and data tools. Today’s self-service is more likely to be multi-modal, longer lasting and seem less like “service” and more like a process of finding something out (pre- or post-purchase) that ultimately leads to greater engagement with the customer, including more agent involvement. That agent involvement ultimately comes at a different point in the process and requires a different skill set than a typical first-tier triage agent. Looking again at those three constituencies that are impacted by the changing landscape, businesses should view self-service more expansively. They should lean heavily on these new communications mechanisms to increase the value of their customer relationships. The key to this is to educate customers on the value they gain from engaging with automated systems. They get faster, more accurate answers that are consistent across channels. They can take their time to ask and re-ask and explore what interests them without being exposed to the call center pressure of time and cost that forces interactions into predefined times and procedures. Contact center leadership needs to understand the complex dependencies among previously separate types of technologies. Modern self-service depends on the careful integration of customer data, company data, transaction processing, knowledge management and conversational AI, and that counts just what is relatively new in the toolkit. Those who decide on tools for the contact center need to adjust their views: given how complex and costly AI and automation projects are, the rationale for self-service must go well beyond containment and the possibility of headcount reduction. Decisions around use cases and deployments need to build in revenue enhancement opportunities and greater access to meaningful data that can be used to predict customer behavior and guide it in the direction they choose. This is how contact center and broader CX teams should be coming together to coordinate plans and goals. They need to bring a solid understanding of how much more expansive today’s self-service is, and how much more valuable to the organization when it is made intelligent and integrated into broader engagement processes. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Businesses_Need_a_More_Expansive_View_of_Self-Services_Value.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Verint Turns Focus to CX Automation and AI", "mainEntityOfPage": "https://blog.isg-research.net/verint-turns-focus-to-cx-automation-and-ai", "datePublished": "12/06/2024", "dateModified": "12/06/2024", "articleBody": "Verint held its analyst conference recently, using the opportunity to flesh out how it is responding to the rapid developments in artificial intelligence (AI) and data-related technologies and to changes in the way enterprises consider the purchasing process for contact center-related tools. The market for contact center technology is changing very quickly. It has historically focused on traditional routing-based systems, starting with the automatic call distributor (ACD). ACDs have long functioned as the engine for connecting consumers to centers, even in the digital channel era. Increasingly, buyers are taking a more expansive approach to organizing their contact center tech stacks, and not always using the ACD as the core component upon which to build those stacks. This is especially notable in enterprises that are seeking to use their centers to drive growth and revenue, not just in a reactive call-handling role. In response to that shift, software providers have been keen to develop more complex software portfolios that reflect the innovations around AI, automation and analytics. (The shift is also derived from the fact that commoditization of core contact center tools, like the ACD, forces providers to examine their growth in adjacent technologies.) For many providers, it has been difficult to articulate the benefits of those technologies to contact center buyers specifically, largely because the contact center still operates as a silo relative to other customer experience (CX) teams. Verint has been dealing with both of those elements: steadily developing innovative tools that boost contact center performance while also establishing the contact center as a more integrated part of an enterprise CX program. At the analyst conference, Verint explored a new conception of the market for the contact center (and its adjacencies) that focuses on CX automation. I think that after watching them evolve their message over recent years, in tandem with their technology, they have finally landed on an effective way to present the combination of core contact center technology and extended tools that coordinate data and enhance the capabilities of a mixed contact center/CX team. It is with some satisfaction that I note that the framework Verint is using maps very well to the Customer Experience Management market view expressed by Ventana Research since 2022. It’s clear that Verint has been looking for ways to translate very complex interdepartmental technologies into use cases and benefits for people in specific roles. That has been part of their messaging as well as product development. With regard to AI, for example, Verint has been very clear about identifying the specific use cases in which to deploy AI, and put dollar figures on the proposed benefits and ROI. The company is using the phrase “CX Automation” as a way of describing the functions of its products in the center and the connections that the technology enables the contact center to build with other departments and processes. The reason CX Automation resonates as a way to describe this evolving market is because it focuses on outcomes, rather than activities. CX Automation explicitly acknowledges the changed landscape: new and different buyers, competing visions of a CX tech stack and providers with different priorities replacing the uniformity of the traditional contact center ACD-focused product set. When I look forward 3-5 years, I see a contact center landscape very far removed from the one where a handful of contact-center-as-a-service (CCaaS) and legacy prem companies deliver routing as the core product. It will be an environment in which data is central and communications tools are taken for granted. One can argue whether CX Automation is the best name for a market segment, but it’s a very accurate description of the combined universe of functions that start in the call center and radiate outward to affect every business action that impacts customer behavior. By 2027, 90% of customer interactions will combine automated conversational self-service and live agents, reducing costs, time and enabling agents to focus on high-value interactions.  Another example is the way Verint has developed its Engagement Data Hub, which is the fundamental platform resource that drives just about every other component. Clearly, control of customer and interaction data is a precursor to successful AI outcomes. Identifying the Data Hub as the substrate through which to achieve those AI results is a smart move, and a differentiated one, because not all of Verint’s competitors have this capability. To make the point even clearer, the Data Hub is presented as the place where its AI bots go through continuous training, using current and updated data. This helps clarify the value amid the complexity. Another AI tool that Verint has developed in the past year is a Data Insights Bot that puts relevant insights into the hands of people one step removed from the center, allowing them to see relationships between actions and outcomes and understand the interconnectedness between what happens in the center and the wider world of business goals and outcomes. That’s the difference between this bot and the other, more narrowly defined bots—this one is open-ended and designed specifically for users to “have a conversation with their data.” This could potentially distinguish it from even advanced analytics by its proactivity in surfacing relevant insights before users even ask direct questions. There is clearly value in the way Verint is bundling its offerings. CEO Dan Bodner shared the details of a number of seven- and eight-figure deals that were closed already in 2024, with more potentially to come. That signals an appetite for complexity among serious enterprises and an acknowledgement that the traditional basket of routing and associated tools is no longer sufficient for running a modern contact center. Enterprises should look at the technology model Verint is offering and consider it for its openness, its focus on control of data and the resolute way the company associates ROI with specific use cases in both contact centers and broader CX. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Verint_Turns_Focus_to_CX_Automation_and_AI.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "AI Can Boost CX Outcomes in Field Service", "mainEntityOfPage": "https://blog.isg-research.net/ai-can-boost-cx-outcomes-in-field-service", "datePublished": "14/05/2024", "dateModified": "14/05/2024", "articleBody": "Field service operations are not often discussed as part of enterprise customer experience planning, but there is a strong argument that they should be seen as an important factor driving how customers perceive brands. Like contact centers, field service teams are dealing with the advance of startling new technologies that can be expensive and disruptive. The flip side of disruption, though, is that it presents interesting opportunities for improving customer-related outcomes. The basic challenge in field service is to transition from processes that are mostly manual to a more fully automated way of operating, much like the rest of the service environment. What makes field service so expensive is that it relies on actual human beings moving through space to customer locations, doing so while equipped with the precise information and physical equipment needed to address an issue. One missing part on a truck can short-circuit what would otherwise be a successful interaction, forcing another visit that adds immense cost and degrades the customer’s brand perception. Moving from manual to automated processes is the only way to scale operations without bloating costs. Other challenges exist as well. The industry is experiencing a shortage of skilled workers (both technicians and agents), especially in important, high-volume industries like telecom and manufacturing. Field service operations are charged with becoming more efficient and speedier while at the same time controlling costs. And enterprises are starting to look at field service through the lens of both brand management and revenue generation. This has sparked a debate about the role of field service in boosting enterprise CX, especially when a business realizes that customer encounters in the field are even more visible than those coming through contact centers. That puts a premium on analyzing customer responses and satisfaction measures. The same technology trends affecting other areas of service are poised to have an impact on the field service space. There’s no surprise that many of the advances are related to the development of artificial intelligence (both generative and predictive). Just as contact centers are seeking out use cases for AI where there are clear and measurable cost-related benefits, field service teams are looking at systems that provide automated assistance in real time to technicians at customer sites. This may be the most immediate, visible and beneficial use case. AI can also be used for onsite diagnostic purposes. Some software providers have explored AI tools that are trained on source data related to servicing specific types of equipment. AI also allows for more predictive maintenance of complex systems. When you can use analytics to assess where potential problems are likely to emerge, you can preemptively reach out to customers to schedule service, lowering overall costs and ensuring that fixes, when needed, are minimally disruptive to customer operations. This can also help businesses transition away from the traditional break/fix model of field service to a more effective model that uses predictive maintenance to engage with customers in novel ways. That, too, can change the underlying cost and revenue structures inherent in field service. Ventana Research asserts that by 2026, 4 in 10 enterprises offering field service will start AI automation pilot projects to reduce dispatch requirements and proactively engage customers early in the service process. These AI trends are evident in some of the recent releases by major software providers in the space. Salesforce, for example, recently announced that a beta of Einstein Copilot is part of the latest Einstein 1 Field Service edition of its toolkit. ServiceNow’s Washington release added features related to predictive parts forecasting, work order summarization and automated mobile data entry. Across the industry, AI and related predictive/analytic components are making their way into the default field service management platforms. Field service management software providers are doing more to integrate systems into business platforms and processes. We are seeing software providers build closer connections between FSM and back-office systems like ERP and customer relationship management (CRM). This lets onsite technicians better access real-time data about specific customers and not just the device or problem at hand. Closer integrations bring in purchase orders, inventory data, customer contracts and warrantees. It also makes it easier to manage the complex dance that occurs between the business that “owns” the customer relationship and any contractors that may be needed to perform onsite service tasks. One of the many sensitive issues bedeviling the consumer perception of a company’s field service is the lack of continuity of information between the brand the consumer buys from and third parties that deliver installation or service calls on expensive items like white goods or electronics. Having the technical ability to smooth that handoff makes it possible to better identify trouble spots in the service process. That, in turn, allows the business to make field service a driver of successful CX rather than a potential minefield of dissatisfaction. When technology moves forward, it provides enterprises an opportunity to reassess processes, expectations and goals. No surprise, then, that various AI and data-related innovations are encouraging experimentation with different models for field service. One is the move to predictive maintenance, noted above. Another is the use of outcome-based service contracts instead of the more common approach of charging based on how much time was spent on issues or the specific activities performed. It’s hard not to see this as a positive development. First, it ties planning and resource allocation to specific, measurable and obtainable results. And second, it encourages decision-makers to view the actions of service teams (including contact centers) based on key performance indicators that better reflect organizational goals like revenue, customer longevity and contract value than cost-centric measures of speed and quantity. Enterprises should consider some of the new capabilities in tandem with process improvements to drive better customer perceptions of their experiences, including the use of AI to arm technicians with faster diagnostic solutions. This will help solidify field service as a growth driver rather than a cost sink. Field service management software providers have been measured in adding AI and machine learning components in ways that are directly targeted to specific problems in the field service process rather than throwing technology at the wall to see what sticks. That’s a solid win for enterprises. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/AI_Can_Boost_CX_Outcomes_in_Field_Service.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Zendesk Shifts the Conversation from Service to Enterprise CX", "mainEntityOfPage": "https://blog.isg-research.net/zendesk-shifts-the-conversation-from-service-to-enterprise-cx", "datePublished": "20/03/2024", "dateModified": "20/03/2024", "articleBody": "The next phase of buying for contact centers and adjoining service/customer experience (CX) teams is going to be heavily influenced by how vendors develop tightly integrated ecosystems and define use cases and benefits across enterprise personas. There are more people involved in the work of delivering customer service, and a broader technology landscape from which buyers can choose their software applications. Platforms now function well beyond the communications needs of the contact center, taking in customer data, enterprise analytics, and the operations surrounding service delivery (e.g., case tracking and field service). With the breadth of options, buyers are trying to make choices that they can stand behind for the long term, but that don't lock them into a closed vendor system. Zendesk is well situated to take advantage of the changing needs of service teams. It was founded in 2007 and has since grown organically and through acquisition. The company went through some changes in the 2020s, notably a merger that didn't come to fruition and a staff reduction in 2023, a year after it was taken private in 2022. It is now headed by Tom Eggemeier, a seasoned CX executive with long experience at Genesys (which is owned by the same private equity firm as Zendesk). Amidst the changes, the company has consistently acquired niche vendors to provide key components for Zendesk's software portfolio. It has transitioned its software from being itself a niche application for tracking customer support requests into a full suite that supports a variety of applications serving needs across CX departments. The market is increasingly looking at vendor platforms as an indicator of future direction. Zendesk Sunshine is its base platform. It is an open Customer Relationship Management (CRM) tool, native to Amazon Web Services (AWS), that connects customer data from all sources to provide context. Sunshine checks all the relevant boxes: integrations, flexibility, customization, scalability. A platform is defined by three characteristics. First, it must provide a set of technical capabilities that facilitate the creation and maintenance of applications and the full integration of software from third-party developers. Second, it must encourage those third parties to work with it as an ecosystem — having an applications marketplace, for example. Third, the platform vendor must actively promote the use of the applications that can reside on the platform and facilitate the creation of application development skills by internal developers. Based on that definition, Zendesk actually has two platforms: Sunshine (the CRM layer) and Sunshine Conversations, a set of communications applications for capturing customer messages in Zendesk. Developers can build messaging into their own apps and services to ensure that customers can engage with companies over websites, social channels and private in-app messaging. It can also unify conversations across every digital channel to ensure context across CX stakeholders. Sunshine Conversations was built from a 2019 acquisition. Atop those platforms sit several application sets. Zendesk for Service is the primary offering for contact centers. It contains messaging, artificial intelligence (AI) and automation, an agent workspace, trouble ticketing and some self-service features. Zendesk Sell is a suite of sales engagement tools, including customized email sequences, targeted prospect lists, trigger-based actions for automating workflows and the ability to track things like deal progression, recurring revenue, volume and forecasts. Sell and Service can exchange data and work in tandem. A recent application addition is Conversational Commerce, a set of tools that connects brands with shoppers by managing ongoing messaging throughout different phases of the customer's journey. Unlike many contact center products in the market, this Zendesk offering focuses squarely on helping turn service interactions into revenue opportunities. Agents can act on customers' abandoned carts, for example. They have better information from across the enterprise to help them nudge customers complete purchases, like in-stock data, customer purchase history and merchandise preferences. It is integrated directly into Shopify's e-commerce platform and WhatsApp messaging. Conversational Commerce is part of Zendesk's efforts to move upmarket towards serving larger enterprise customers. In the last year, Zendesk has made two other moves that signal a serious shift in how it views the market. It acquired Tymeshift, a workforce management solution that automatically schedules agents to meet AI-forecasted needs based on historical and real-time data. It provides a comprehensive overview of team performance and capacity, allowing managers to optimize staffing and manage costs. Via public APIs, Tymeshift integrates workforce management analytics with CRM, HR, and finance systems. In 2024, Zendesk acquired Klaus, an AI-powered quality management system that analyzes both human and digital agent performance. Klaus’ AI scores 100% of customer support interactions, pinpoints conversations with positive or negative sentiment and identifies outliers, churn risk, escalations and follow-ups across all conversations — even those done by digital agents or outsourced teams. Klaus spots knowledge gaps and coaching opportunities that can be used to improve agent performance and productivity. Klaus and Tymeshift combine to function as a nearly complete workforce engagement or agent management toolkit. And that presents an interesting option for contact center buyers: Zendesk can function as a Contact Center as a Service (CCaaS) alternative, with everything operationally needed beyond the core voice routing, which can be had through an Amazon integration or one of many bring-your-own-telephony options. This is an example of the transition in the industry to focus more on enterprise CX than on interaction routing. In the future (based on extrapolating today's trends), the center's role will be to execute the strategies of the enterprise, not just to respond reflexively to the customer. As people gravitate towards thinking about their centers as part of a larger CX whole, they're going to be looking at an expanding landscape of vendors — some from the CRM world, some from Martech and some from data management — and seeing a plethora of options for replicating old-style contact center functionality while adding the most enterprise-related value. Zendesk is now well-poised for this transition. Tymeshift and Klaus represent an opportunity to articulate the benefits of an alternative contact center framework. AI will be an accelerator in the shift to enterprise CX. Zendesk's AI offering provides pre-built and pre-trained bots for messaging and email — the primary AI entry point for many contact centers. Zendesk offers two levels of AI functionality: Zendesk AI, a layer that combines Zendesk’s data and insights with the company’s proprietary models and external large language models. This level is included with standalone product and suite plans, with specific features varying by plan level. The second level is Zendesk Advanced AI, an expansion of features available as an add-on for the higher-tier plans. The basic level includes the features that are evolving into modern table stakes: pre-trained bots for messaging and email; agent assistance via AI insights and suggestions; and intelligent triage that uses intent detection, language detection, and sentiment analysis to classify incoming requests and build workflows based on them. At the advanced level, Zendesk adds AI-powered intents for bots and greater intelligence in the Agent Workspace, along with some added administrative features. Zendesk has a plan to develop proof points for its AI applications, specifically by showing quantitative value in places where people care deeply about the outcomes. At a recent event, the Zendesk team was able to discuss the costs and benefits of its AI applications with a high degree of granularity. That should open the door to serious consideration by less technical line-of-business (LOB) buyers. Zendesk also appears aware of the need to help those LOB buyers have productive conversations internally with IT teams and others about deployment, disruptiveness to processes, and seeing value. Those conversations are becoming more important: Ventana Research predicts that by 2026, two-thirds of enterprises will have projects underway to unsilo the sources of customer information, spurring discussions between IT and CX professionals on data management strategies. For contact center and CX buyers, the emergence of suites of applications built on open platforms like Sunshine represents an opportunity to future-proof their operations. It can also help shift the emphasis in service teams from cost control to revenue generation. With tools for Service and Sales, Zendesk has already extended the utility of the platform to enterprise CX teams. Now, with augmented contact center capabilities in agent management, it may be time for buyers to rethink how they organize service into a larger enterprise technology stack. Regards, Keith Dawson", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Zendesk_Shifts_the_Conversation_from_Service_to_Enterprise_CX.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Keith Dawson", "url": "https://blog.isg-research.net/author/keith-dawson", "sameAs": "www.linkedin.com/in/keith-dawson-b17b71" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "BlogPosting", "headline": "Zoho’s Roadmap Addresses Evolving Enterprise Needs", "mainEntityOfPage": "https://blog.isg-research.net/zohos-roadmap-addresses-evolving-enterprise-needs", "datePublished": "12/03/2024", "dateModified": "12/03/2024", "articleBody": "Zoho recently held its annual analyst day to communicate its strategy, objectives and product roadmap. The privately held company, headquartered in Chennai, Tamil Nadu, India, has an unconventional approach to the software market. Its self-described corporate philosophy emphasizes making bold moves that challenge assumptions. Its design engineering approach stresses simplicity and cost while aiming to provide easy-to-use software with sufficient capabilities to improve personal and organizational performance. Zoho’s suite offers more than 50 applications. Each addresses a specific business problem. The applications can be customized relatively easily and linked together as needed. ISG-Ventana Research covers Zoho from multiple perspectives. We all assess its overall strategy and direction, but my colleague Keith Dawson provides his perspective on the customer experience, while David Menninger looks at its data and analytics capabilities. The ability to embed predictive and generative artificial intelligence is becoming an important differentiator in business software because these are catalysts for boosting productivity. Enterprises are showing a willingness to pay more for AI, but only to a point, making it strategically important to have the infrastructure to deliver a rich set of AI functionality at low cost. Zoho’s long-term strategy is designed to benefit from a future IT landscape that rewards a very low total cost of ownership business model with a steady accretion of wallet share. This distinguishes it from most software providers and the standard technology industry emphasis on rapid domination of a market category. To better understand Zoho’s strategy, it’s useful to look at it in a broader context. The arc of business computing has traced a steady evolution to ever more loosely coupled systems. In computing architecture, a loosely coupled system is designed so that a change in one component has a limited impact on the capabilities or performance of another, and each component in the system makes little or no use of the constructs of any other component. Tight coupling is just the opposite. Until the 1990s, applications were an integral part of a hardware bundle, in part because this offered a more efficient use of expensive compute and storage resources. Then, Moore’s law and clever computer science (including more productive programming languages and relational databases) fostered an explosion in business applications such that today, almost every aspect of an enterprise’s activity is managed by software. However, the first generation of these systems were monolithic, meaning there were cost and performance advantages to doing everything in a single package. Over the past 15 years, steady advances in computer science (including techniques such as containerization, service-oriented architecture and application programming interfaces) have made it much easier and sometimes less expensive and more advantageous to use focused applications to augment the functionality of a core system such as customer relationship management or ERP. Along with this, low-code and no-code programming enables people with a deep understanding of business needs but a limited technical background to quickly translate requirements into software that automates and controls a process or set of tasks within a process. This has created a market for software that: Augments functionality in a core system, adding data collection or task execution that complements the core. Offers similar functionality as the core but is easier and less expensive to implement and maintain. Has operating characteristics that make it easier to use. Often, this application replaces purely manual and paper-based systems that use spreadsheets in email or collaboration systems. Typically, these focused systems are priced below the threshold where a formal business case and levels of review are necessary to authorize their purchase. The introduction of AI is likely to multiply opportunities for this type of software. In 2023, Zoho reported it had 100 million users and $1 billion in revenues. It has over 600 partners in its marketplace. Zoho’s emphasis on low-code and no-code should be attractive for partners because it boosts productivity and facilitates the ability to translate the domain and vertical expertise into software that is well suited to the needs of a business. And Zoho has invested heavily in its infrastructure–including networks, data centers, hardware and storage–to support its low-cost business model while providing customers with the option of having a private cloud to deal with privacy and concerns about the use of data. As is the case with every business application provider, Zoho is adopting AI and generative AI wherever practical. ISG-Ventana Research asserts that by 2027, almost all providers of software designed for finance organizations will incorporate AI capabilities to reduce workloads and improve performance. At the same time, how AI is infused into business applications and the technology supporting it (especially in managing data) is important. In this case, Zoho pointed to “contextual intelligence” (the application of AI in a specific business context) as a broad theme in its product roadmap. The point here is to ensure that the technology understands the context of the interaction with the user, which requires a finer sense of the business relationship, data and actions while respecting the permissions necessary to have access to information and answers. The roadmap presentations also highlighted the need for business application providers to orchestrate multiple language models for task execution, since processes will use some combination of narrow, small, medium and large language models. Moreover, these models are likely to be trained for specific expertise domains (such as legal, accounting or engineering) or vertical industries as well as an enterprise’s specific content to ensure that the result is as faithful as possible to intent and consistent with its characteristics. Contextual intelligence can substantially increase productivity. For example, business analysts spend significant time assembling data in a tabular report and creating commentary about the numbers. Used with natural language processing, contextual intelligence can create a first draft of business commentary that describes the analysis, highlights the causal factors driving results and provides recommendations or action items. As a simple illustration, the system could autogenerate a formatted chart along with commentary like, “Sales were up 17% in North America as revenue from the X division was boosted by the introduction of product A, which accounted for 23% of its sales. Operating margin in the region was 14.3% as reported and 13.2% in constant currency compared to...” Freeing up time spent on less valuable work enables business and financial analysts to do more of what they are hired to do: analyze and find actionable insights. The technology also expands the scope of self-service reporting, where all executives and managers can simply ask questions and get answers. Customers who spoke at the analyst event provided a wide range of use cases for Zoho’s offerings in multiple parts of a business. Their comments confirmed its value in supporting organizations that needed to replace either outmoded technology or manual operations for specific uses that are simple for those using the software to understand and measure with limited risk. For the finance and accounting department, Zoho stresses its ability to deliver operational efficiency and accounting accuracy while addressing sometimes complex local requirements and reducing compliance risks. The company’s target market is small and midsize enterprises, which often have the same basic requirements as larger organizations but with limited resources. The product suite has a core accounting system as well as payroll, inventory and order management, invoicing and billing, travel and expense, indirect tax (such as value-added and sales and use) and e-commerce. ISG-Ventana Research asserts that by 2027, two-thirds of enterprises will digitize indirect tax management to comply with increasing e-invoicing and real-time tiling mandates. Implementation partners serving customers have relatively easy-to-use tools for customization and configuration. The company offers APIs to facilitate integration with other applications and data stores and low-code or no-code software development kits partners can use to incorporate subject matter expertise in some vertical industry or service domain. It is increasing its use of AI for accurate ingestion of document data, managing bank feeds and auto-matching these to transactions as well as detecting fraud and anomalies. How enterprises pay for goods and services is also changing as alternative payment systems have attempted to disrupt this part of commerce by using technology to reduce cost and friction. Zoho also aims to make e-commerce more approachable for SMEs around the world, lowering technology barriers so these companies can operate commission-free in a low-cost environment. It supports the Open Network for Digital Commerce in India, designed to replicate the capabilities of e-commerce giants for use by smaller retailers. Rather than being vertically integrated, ONDC is a loosely coupled network that enables individual buyers, sellers and logistics providers to interact and fulfill a transaction using any software. Zoho’s direction and strategy face several challenges. Zoho is still not as well known in North America and Europe as its larger software competitors, making it necessary to continue marketing efforts to build brand awareness and highlight differentiation. The company also faces a market reality that buying complementary capabilities from a separate software provider can face internal resistance from those opposed to proliferating vendors. Plus, a go-to-market approach built around a land-and-expand direction almost always faces the difficulty of adding revenue from selling additional functionality, especially if the economic buyer is in a different business unit or department. For that reason, Zoho has placed greater emphasis on its Zoho One suite. Even here, there is a challenge in getting adoption and use of more of its capabilities to create referenceable customers in multiple departments. And although the company has added new service provider logos over the past two years, it remains to be seen the degree to which these organizations will dedicate efforts, given the smaller size of Zoho engagements. I recommend that small and midsize organizations consider Zoho, especially when software from a single provider is preferred to help run multiple departments. Information technology-focused consulting organizations, especially those with vertical specialization, should investigate the value of Zoho in using low-code or no-code to embed industry expertise to improve clients’ productivity and performance. Larger midsize- and larger enterprises may find that Zoho’s applications can fill gaps or provide capabilities at a lower cost of ownership compared to other software providers. Regards, Robert Kugel", "image": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/Zohos_Roadmap_Addresses_Evolving_Enterprise_Needs.png", "height": 400, "width": 750 }, "author": { "@type": "Person", "name": "Robert Kugel", "url": "https://blog.isg-research.net/author/robert-kugel", "sameAs": "https://www.linkedin.com/in/robertkugel" }, "publisher": { "@type": "Organization", "name": "ISG", "url": "blog.isg-research.net", "logo": { "@type": "ImageObject", "url": "https://www.ventanaresearch.com/hubfs/ISG_Software_Research_Logo_Color@2x.png" } } }</script>  <script data-hs-allowed="true" src="/_hcms/forms/v2.js"></script> <script data-hs-allowed="true"> var options = { portalId: '2035844', formId: 'fa276fc9-9a16-4673-a644-1fcbedcc3c24', formInstanceId: '2741', pageId: '3884418273', region: 'na1', inlineMessage: "Thanks for subscribing!", rawInlineMessage: "Thanks for subscribing!", hsFormKey: "daadfc7672048786293dbe53796bbfa2", css: '', target: '#hs_form_target_module_1552944263900179', contentType: "listing-page", formsBaseUrl: '/_hcms/forms/', formData: { cssClass: 'hs-form stacked hs-custom-form' } }; 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ISG Software Research Analyst Perspectives | Customer Experience Management