Contact us

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On receipt of your email, an acknowledgement of receipt will be sent to you along with a reference number. You will promptly receive a response in writing.</p> <p> </p> </div> <div class="formulaire"> <form lang="en" style="" method="POST" enctype="multipart/form-data" action="" class="general"> <div class="dynamic-field"> <span>Do you have a customer account?</span> <div class="slider-radio big"> <input id="compte-client" type="radio" name="" /> <label for="compte-client"></label> </div> <p class="show-field"><input id="numero-compte-client" placeholder="Account number *" pattern="/[0-9]+/" type="number" min="0" name="client" value=""/></p> <p class="show-field actif"><input id="numero-facture" placeholder="Invoice number" pattern="/[0-9]+/" type="number" min="0" name="invoice" value="" /></p> </div> <p><input placeholder="Registration" name="registration" type="text" value="" /></p> <p><input placeholder="Full Name *" name="fullname" type="text" value="" required /></p> <div class="halfs"> <div class="half"> <p><input placeholder="Email *" name="email" pattern="([-!#-'*+-9=?A-Z^-~]+(\.[-!#-'*+-9=?A-Z^-~]+)*|([]!#-[^-~ \t]|(\\[\t -~]))+)@[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?(\.[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?)+" type="email" required value=""/></p> </div> <div class="half"> <p><input placeholder="Phone" name="phone" type="text" value=""/></p> </div> </div> <p><textarea rows="8" name="message" type="text" placeholder="Your message *" required></textarea></p> <p class="file"> <input placeholder="Choose a file..." type="text" class="input-file-trigger" /> <input name="file" type="file" accept="image/png,image/jpg,image/tiff,application/pdf" class="d-none" /><span>The file must be in one of the accepted formats (.png, .jpg, .tiff, .pdf) and with a maximum size of 20 MB.</span></p> <div class="g-recaptcha" data-sitekey="6Lf1L7UUAAAAADoeLlRI5j1xkg1E06bZbLuc1EqJ"></div> <p class="capchat"> </p> <input type="hidden" name="current_form" value="general"> <p><input type="submit" class="btn large" name="submit" value="Send" /></p> </form> <p class="asterique">Fields marked with * are required</p> </div> </div> </div> <div class="container-contest"> <div class="wrapper small"> <div class="texte"> <p>If you notice a mistake in your invoice, please contact the Customer Service Centre at 514 PONT A25 (514 766-8225). Your request will be reviewed by a Customer Service representative. In the case of inconsistencies in the invoice, the situation can be corrected immediately.</p> <p> </p> <p>If this first verification confirms that the invoice is valid, you may request a further review by completing the Objection Form below. To ensure an efficient process, please complete all required fields, describe your objection and provide all relevant details.</p> <p> </p> <p>An acknowledgement of receipt will be sent to you along with a reference number. You will subsequently receive a response in writing informing you of the result.</p> <p> </p> <h2>Reasons for disputing an invoice</h2> <p> </p> <p>The A25 Bridge provides its users with an efficient means of improving their travels. However, if you believe that the rate used in your invoice is incorrect, you may submit an objection for any of the following reasons:</p> <p> </p> <ul> <li>Error in vehicle identification</li> <li>At the time indicated on the invoice (date and time), your vehicle had been reported stolen to the police</li> <li>An error occurred when recording the payment of your invoice in your customer account</li> </ul> <p> </p> <h2>Appealing a decision</h2> <p> </p> <p>If you are unsatisfied with the result of your objection, you can appeal the decision by submitting a complaint in writing or by mail.</p> <p> </p> <p><strong>Important</strong><br /> We remind our customers that the toll rates, administration fees and other charges are established in accordance with the Partnership Agreement between the Quebec Ministry of Transport and Concession A25, with the Act respecting transport infrastructure partnerships and with the <em>Règlement concernant les infrastructures routières à péage exploitées en vertu d’une entente de partenariat public-privé</em>. For more information on invoicing and obligations, we invite you to consult the applicable rate schedule in the <a href="https://www.a25.com/en/fonctionnement/?section=tarification" target="_top">Toll Rates section</a>.</p> <p> </p> </div> <div class="formulaire"> <form lang="en" style="" method="POST" enctype="multipart/form-data" action="" class="contest"> <div class="dynamic-field"> <span>Do you have a customer account?</span> <div class="slider-radio big"> <input id="contester-numero-compte-client" type="radio" name="" checked /> <label for="contester-numero-compte-client"></label> </div> <p class="show-field actif"><input required="required" class="required" placeholder="Account number *" type="number" pattern="/[0-9]+/" min="0" name="client" value=""/></p> <p class="show-field" style="opacity:0;"><input type="text" name="" /></p> </div> <p><input placeholder="Invoice number *" name="invoice" value="" pattern="/[0-9]+/" type="number" min="0" required /></p> </p> <div class="dynamic-field"> <span>Are you the owner of the vehicle?</span> <div class="slider-radio big alone"> <input id="proprietaire-vehicule" type="radio" name="owner" checked /> <label for="proprietaire-vehicule"></label> </div> <p></p> <p></p> <p></p> <p></p> </div> <p><input placeholder="Registration *" name="registration" type="text" value="" required /></p> <p><input placeholder="Full Name *" name="fullname" type="text" value="" required /></p> <p><input placeholder="Address *" name="address" type="text" value="" required /></p> <div class="halfs"> <div class="half"> <p><input placeholder="City *" value="" name="city" type="text" required /></p> </div> <div class="half"> <div class="select"> <select name="province" required> <option value="">Select your province ... *</option> <option value="alberta">Alberta</option> <option value="colombie-britanique">British Columbia</option> <option value="manitoba">Manitoba</option> <option value="nouveau-brunswick">New Brunswick</option> <option value="nouvelle-ecosse">Nova Scotia</option> <option value="nunavut">Nunavut</option> <option value="ontario">Ontario</option> <option value="quebec">Quebec</option> <option value="saskatchewan">Saskatchewan</option> <option value="terre-neuve-et-labrador">Newfoundland and Labrador</option> <option value="territoires_du_nord-ouest">Northwest Territories</option> <option value="yukon">Yukon</option> <option value="ile-du-prince-édouard">Prince Edward Island</option> </select> <i class="fa fa-sort" aria-hidden="true"></i> </div> </div> </div> <div class="halfs"> <div class="half"> <p><input placeholder="Postal code *" name="zip" type="text" value="" required pattern="[A-Za-z]\d[A-Za-z][ -]?\d[A-Za-z]\d" /></p> </div> <div class="half"> <p><input placeholder="Phone *" name="phone" type="text" value=""required /></p> </div> </div> <p><input placeholder="Email *" name="email" pattern="([-!#-'*+-9=?A-Z^-~]+(\.[-!#-'*+-9=?A-Z^-~]+)*|([]!#-[^-~ \t]|(\\[\t -~]))+)@[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?(\.[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?)+" type="email" required value=""/></p> <p><textarea rows="8" name="message" type="text" placeholder="Your message *" required></textarea></p> <p class="file"> <input placeholder="Choose a file..." type="text" class="input-file-trigger"/> <input name="file" type="file" accept="image/png,image/jpg,image/tiff,application/pdf" class="d-none"/><span>The file must be in one of the accepted formats (.png, .jpg, .tiff, .pdf) and with a maximum size of 20 MB.</span></p> <div class="g-recaptcha" data-sitekey="6Lf1L7UUAAAAADoeLlRI5j1xkg1E06bZbLuc1EqJ"></div> <p class="capchat"></p> <input type="hidden" name="current_form" value="contest"> <p><input type="submit" name="submit" class="btn large" value="Send" /></p> </form> <p class="asterique">Fields marked with * are required</p> </div> </div> </div> <div class="container-complaint"> <div class="wrapper small"> <div class="texte"> <p>We are sorry that you are unsatisfied with A25 Bridge services. It is important for us to fully understand the nature of your complaint to ensure that your case is adequately handled.</p> <p> </p> <h3>How to submit a complaint?</h3> <p> </p> <p>As a first step, please contact Customer Service in order to allow one of our Customer Service representative to find a solution that suits your needs.</p> <p> </p> <p>If you are still unsatisfied with the response or service, you can submit a complaint. Our review process ensures that your concern will be fully and independently assessed. Our evaluation will be based on a review of your request and on applicable legal provisions, including the Act respecting transport infrastructure partnerships and the <em>Règlement concernant les infrastructures routières à péage exploitées en vertu d’une entente de partenariat public-privé</em>.</p> <p> </p> <p>To submit a complaint, please complete the form below. Upon receipt of your complaint, an acknowledgment of receipt will be sent to you along with a reference number. We will investigate your complaint within the shortest possible time and contact you to review your situation. Once the complaint is closed, you will receive a written response.</p> </div> <div class="formulaire"> <form lang="en" style="" method="POST" enctype="multipart/form-data" action="" class="complaint"> <div class="dynamic-field"> <span>Do you have a customer account?</span> <div class="slider-radio big"> <input id="plainte-numero-compte-client" type="radio" name="" /> <label for="plainte-numero-compte-client"></label> </div> <p class="show-field"><input placeholder="Account number *" type="number" pattern="/[0-9]+/" min="0" name="client" value=""/></p> <p class="show-field actif"><input id="numero-compte-client" placeholder="Invoice number" type="number" pattern="/[0-9]+/" min="0" name="invoice" value=""value=""/></p> </div> <p><input placeholder="Full Name *" name="fullname" type="text" value="" required /></p> <p><input placeholder="Address *" name="address" type="text" value="" required /></p> <div class="halfs"> <div class="half"> <p><input placeholder="City *" value="" name="city" type="text" required /></p> </div> <div class="half"> <div class="select"> <select name="province" required> <option value="">Select your province ... *</option> <option value="alberta">Alberta</option> <option value="colombie-britanique">British Columbia</option> <option value="manitoba">Manitoba</option> <option value="nouveau-brunswick">New Brunswick</option> <option value="nouvelle-ecosse">Nova Scotia</option> <option value="nunavut">Nunavut</option> <option value="ontario">Ontario</option> <option value="quebec">Quebec</option> <option value="saskatchewan">Saskatchewan</option> <option value="terre-neuve-et-labrador">Newfoundland and Labrador</option> <option value="territoires_du_nord-ouest">Northwest Territories</option> <option value="yukon">Yukon</option> <option value="ile-du-prince-édouard">Prince Edward Island</option> </select> <i class="fa fa-sort" aria-hidden="true"></i> </div> </div> </div> <div class="halfs"> <div class="half"> <p><input placeholder="Postal code *" name="zip" pattern="[A-Za-z]\d[A-Za-z][ -]?\d[A-Za-z]\d" type="text" required /></p> </div> <div class="half"> <p><input placeholder="Phone *" name="phone" type="text" value=""required /></p> </div> </div> <p><input placeholder="Email *" name="email" pattern="([-!#-'*+-9=?A-Z^-~]+(\.[-!#-'*+-9=?A-Z^-~]+)*|([]!#-[^-~ \t]|(\\[\t -~]))+)@[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?(\.[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?)+" type="email" required value=""/></p> <p><textarea rows="8" name="message" type="text" placeholder="Your message *" required></textarea></p> <p class="file"> <input placeholder="Choose a file..." type="text" class="input-file-trigger" /> <input name="file" accept="image/png,image/jpg,image/tiff,application/pdf" type="file" class="d-none" /><span>The file must be in one of the accepted formats (.png, .jpg, .tiff, .pdf) and with a maximum size of 20 MB.</span></p> <div class="g-recaptcha" data-sitekey="6Lf1L7UUAAAAADoeLlRI5j1xkg1E06bZbLuc1EqJ"></div> <p class="capchat"></p> <input type="hidden" name="current_form" value="complaint"> <p><input type="submit" name="submit" class="btn large" value="Send" /></p> </form> <p class="asterique">Fields marked with * are required</p> </div> </div> </div> <div class="container-fraud"¨> <div class="wrapper small"> <div class="texte"> <p>If you have received a communication from someone claiming to be A25 and it appears to be suspicious, do not click on any links. Instead, report it immediately using this form before deleting it.</p><br /> <p>In addition to reporting a scam message to us you can also report it using <a href="https://www.getcybersafe.gc.ca/en/blogs/reporting-spam-text-messages-7726">Get Cybersafe</a>.</p><br /> <p>If you have supplied your financial information, including credit card details, get in touch with your financial institution straight away.</p><br /> </div> <div class="formulaire"> <form lang="en" style="" method="POST" enctype="multipart/form-data" action="" class="fraud"> <p><input placeholder="Full Name *" name="fullname" type="text" value="" required /></p> <p><input placeholder="Email *" name="email" pattern="([-!#-'*+-9=?A-Z^-~]+(\.[-!#-'*+-9=?A-Z^-~]+)*|([]!#-[^-~ \t]|(\\[\t -~]))+)@[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?(\.[0-9A-Za-z]([0-9A-Za-z-]{0,61}[0-9A-Za-z])?)+" type="email" required value=""/></p> <p><input placeholder="The phone number which sent the communication *" name="phone" type="text" value=""/> </p> <p class="file"> <span style="color:black;font-weight:bold;">You can also attach a screenshot of the message</span>  <br><br> <span style="font-size: 1.15rem !important" class="input-file-trigger btn large">Choose a file...</span> <br><br> <input name="file" type="file" accept="image/png,image/jpg,image/tiff,application/pdf" class="d-none" /><span style="color:black">The file must be in one of the accepted formats (.png, .jpg, .tiff, .pdf) and with a maximum size of 20 MB.</span> <br> <span style="display: inline-block;color: black;" class="file-name-text"></span> </p> <p><input required pattern="(https:\/\/www\.|http:\/\/www\.|https:\/\/|http:\/\/)?[a-zA-Z0-9\W+]{2,}(\.[a-zA-Z0-9\W+]{2,})(\.[a-zA-Z0-9]{2,})?[\/]{0,1}" placeholder="Type here the link that is given to make a payment*" name="fraud_url" type="text" value=""/> </p> <p style="display:none"><textarea readonly rows="8" name="message" type="text" placeholder="Additionnal informations"></textarea></p>  <div class="g-recaptcha" style="margin-top: 5px;" data-sitekey="6Lf1L7UUAAAAADoeLlRI5j1xkg1E06bZbLuc1EqJ"></div> <p class="capchat"></p> <input type="hidden" name="current_form" value="fraud"> <p><input type="submit" name="submit" class="btn large" value="Send" /></p> </form> <p class="asterique">Fields marked with * are required</p> </div> </div> </div> </div> </div> <div class="bg-bleu info-contact"> <div class="wrapper small"> <div class="title"> <h3>Contact us</h3> </div> <div class="halfs"> <div class="half"> <p><strong>CUSTOMER CALL CENTER</strong></p> <p>9 a.m. to 5:00 p.m., Monday to Friday</p> <p>514 766-8225<br /> Toll free : 1-855-766-8225</p> <p> </p> <p> </p> </div> <div class="half"> <p><strong>CUSTOMER SERVICE CENTER</strong></p> <p>9 a.m. to 5:00 p.m., Monday to Friday</p> <p> </p> <p> </p> </div> </div> <div class="halfs"> <div class="half"> </div> <div class="half"> </div> </div> </div> </div> <div class="bg-image more" style="background-image:url(https://a25.com/wp-content/themes/winkstrategies//assets/images/a25-map-contact2.jpg)"></div> </main> <footer> <div class="wrapper"> <div class="footer-widgets"> <div class="footer-widget"> <p><strong>About</strong></p> <ul> <li><a href="https://a25.com/en/customer-service/partners/">Partners</a></li> <li><a href="https://a25.com/en/customer-service/archives/">Archives</a></li> <li><a href="https://a25.com/en/customer-service/press-room/">Media</a></li> </ul> </div> <div class="footer-widget"> <p><strong><a href="https://a25.com/en/news/">News</a></strong></p> <ul> <li><a href="https://a25.com/en/category/maintenance-and-construction-work/">Maintenance and works</a></li> </ul> </div> <div class="footer-widget"> <p><strong><a href="https://a25.com/en/operation/">How tolling works</a></strong></p> <ul> <li><a href="https://a25.com/en/operation/#tarification">Toll rates</a></li> <li><a href="https://a25.com/en/operation/#transpondeur">Transponder</a></li> </ul> 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