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1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Service</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/products/customer-service/inbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Voix entrante</span></div></a><a href="/fr/products/customer-service/outbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Voix sortante</span></div></a><a href="/fr/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Service client sur les réseaux sociaux</span></div></a><a href="/fr/products/customer-service/livechat/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Assistance par Live Chat</span></div></a><a href="/fr/products/customer-service/community-forum/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Communautés</span></div></a><a href="/fr/products/customer-service/conversational-ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Plateforme d'IA conversationnelle</span></div></a><a href="/fr/products/customer-service/conversational-ivr/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">SVI conversationnel</span></div></a><a href="/fr/products/customer-service/knowledge-base/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Logiciel de base de connaissances</span></div></a><a href="/fr/products/customer-service/agent-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Poste de travail agent unifié</span></div></a><a href="/fr/products/customer-service/agent-assist/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Assistance aux agents optimisée par l'IA</span></div></a><a href="/fr/products/customer-service/omnichannel-routing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Routage omnicanal</span></div></a><a href="/fr/products/customer-service/quality-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion de la qualité optimisée par l'IA</span></div></a><a href="/fr/products/customer-service/supervisor-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Console superviseur</span></div></a><a href="/fr/products/customer-service/conversational-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Analyse conversationnelle</span></div></a><a href="/fr/products/customer-service/workforce-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion des agents du support</span></div></a><a href="/fr/products/customer-service/analytics-and-reporting/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Rapports et analyses</span></div></a><a href="/fr/products/customer-service/omnichannel-survey/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Enquêtes omnicanal</span></div></a><a href="/fr/products/customer-service/guided-workflow/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workflows guidés</span></div></a><a href="/fr/products/customer-service/service-command-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Centre opérationnel de services</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="h-5 flex-none me-3"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 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desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/social-media-management/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/products/social-media-management/social-media-publishing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Publications et interactions sur les réseaux sociaux</span></div></a><a href="/fr/products/social-media-management/employee-advocacy-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Programme d'employés ambassadeurs</span></div></a><a href="/fr/products/social-media-management/distributed-marketing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Marketing sur les réseaux sociaux pour les équipes à distance</span></div></a></div><div class="h-full border-t border-gainsboroGray pt-6 mt-6"><p class="text-mediumGrey text-desktop-large/overline-4-bold uppercase mb-[18px]">Fonctionne mieux avec</p><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Veille sur les réseaux sociaux</span></div></a><a href="/fr/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Publicité sur les réseaux sociaux</span></div></a><a href="/fr/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Commerce conversationnel</span></div></a><a href="/fr/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Service client sur les réseaux sociaux</span></div></a></div></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="h-5 flex-none me-3"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Insights</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/consumer-intelligence/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Veille sur les réseaux sociaux</span></div></a><a href="/fr/products/consumer-intelligence/competitive-benchmarking/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Insights sur la concurrence et études comparatives</span></div></a><a href="/fr/products/consumer-intelligence/product-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Product Insights</span></div></a><a href="/fr/products/consumer-intelligence/location-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Location Insights</span></div></a><a href="/fr/products/consumer-intelligence/visual-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Visual Insights</span></div></a><a href="/fr/products/consumer-intelligence/media-monitoring/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Surveillance et analyse des médias</span></div></a><a href="/fr/products/consumer-intelligence/surveys/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Surveys</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 42 43" class="h-5 flex-none me-3"><path d="M20.514 0H4.975C2.232 0 0 2.222 0 4.953v33.772c0 1.832 1.022 3.41 2.505 4.275l1.976-4.563a9.16 9.16 0 0 1 16.528 0L22.985 43c1.482-.848 2.505-2.443 2.505-4.275V4.953C25.49 2.223 23.258 0 20.514 0Zm-7.77 31.398c-2.845 0-5.162-2.307-5.162-5.14 0-2.833 2.317-5.14 5.163-5.14 2.845 0 5.162 2.307 5.162 5.14 0 2.833-2.317 5.14-5.162 5.14ZM31.352 12.74h-.528c-1.27 0-2.3 1.024-2.3 2.29v12.23c0 1.264 1.03 2.29 2.3 2.29h.528c1.27 0 2.3-1.026 2.3-2.29V15.03c0-1.265-1.03-2.29-2.3-2.29ZM39.7 6.378h-.529c-1.27 0-2.3 1.025-2.3 2.29V33.62c0 1.264 1.03 2.29 2.3 2.29h.529c1.27 0 2.3-1.026 2.3-2.29V8.668c0-1.265-1.03-2.29-2.3-2.29Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/marketing-and-advertising/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/products/marketing-and-advertising/content-marketing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Marketing de contenu et planification de campagne</span></div></a><a href="/fr/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Publicité sur les réseaux sociaux</span></div></a><a href="/fr/products/marketing-and-advertising/marketing-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Analyse marketing</span></div></a><a href="/fr/products/marketing-and-advertising/ad-comment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Modération des commentaires publicitaires</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Plateforme</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/products/platform/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/products/platform/ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">L'IA de Sprinklr</span></div></a><a href="/products/platform/ai-plus/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI+</span></div></a><a href="/products/platform/ai-studio/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Studio</span></div></a><a href="/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sécurité</span></div></a><a href="/products/platform/integrations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Intégrations</span></div></a><a href="/products/platform/sprinklr-sandbox/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sandbox</span></div></a><a href="/products/platform/display/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Display</span></div></a><a href="/products/platform/presentations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Présentations</span></div></a><a href="/products/platform/active-data-retention/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Rétention active des données</span></div></a><a data-link-type="external" href="https://developer.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">API</span></div></a></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="MULTI_LEVEL_INFO_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Solutions">Solutions</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="bg-white grid auto-cols-auto grid-flow-col auto-rows-min"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Par secteur</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Par les équipes</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class=""><div class="grid auto-rows-auto auto-cols-full h-full"><div class="min-w-[274px] desktop-lg:min-w-[268px] max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto header-scrollbar p-8"><div class="grid auto-rows-max gap-y-4"><a href="/fr/industries/cpg/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Produits de grande consommation</span></div></a><a href="/fr/industries/financial-services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Services financiers</span></div></a><a href="/fr/industries/government/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Secteur public</span></div></a><a href="/fr/industries/retail/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Vente au détail</span></div></a><a href="/fr/industries/technology/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Technologie</span></div></a><a href="/fr/industries/telecom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Télécommunications</span></div></a><a href="/fr/industries/travel-hospitality/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Tourisme et hôtellerie</span></div></a></div></div></div></div><div class="hidden"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Équipes marketing</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Équipes de service client</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Équipes marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/teams/marketing/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/teams/marketing/crisis-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion de crise</span></div></a><a href="/fr/teams/marketing/campaign-content-lifecycle-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion du cycle de vie du contenu</span></div></a><a href="/fr/teams/marketing/social-media-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion des réseaux sociaux</span></div></a><a href="/fr/teams/marketing/compliant-digital-selling/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Vente digitale conforme</span></div></a><a href="/fr/teams/marketing/franchise-digital-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion digitale des franchises</span></div></a><a href="/fr/teams/marketing/executive-reputation-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion de la réputation de la direction</span></div></a><a href="/fr/teams/marketing/industry-insights-competitive-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Insights secteur et veille concurrentielle</span></div></a><a href="/fr/teams/marketing/creative-insights-production-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Insights créatifs et optimisation de la production</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Équipes de service client</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/fr/teams/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Vue d'ensemble</p></a><a href="/fr/teams/customer-service/omnichannel-contact-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Centre de contact omnicanal</span></div></a><a href="/fr/teams/customer-service/customer-self-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Service client en libre-service</span></div></a><a href="/fr/teams/customer-service/digital-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Service client digital</span></div></a><a href="/fr/teams/customer-service/outbound-campaign-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion des campagnes sortantes</span></div></a><a href="/fr/teams/customer-service/workforce-engagement-and-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Gestion de l'engagement du personnel</span></div></a><a href="/fr/teams/customer-service/contact-center-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Intelligence des centres de contact</span></div></a><a href="/fr/teams/customer-service/social-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Service client sur les réseaux sociaux</span></div></a><a href="/fr/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Commerce conversationnel</span></div></a><a href="/fr/teams/customer-service/proactive-digital-engagement/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Engagement digital proactif</span></div></a></div></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINK"><a href="/fr/unified-cxm/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unified-CXM">Unified-CXM</span></div></a></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Clients">Clients</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/fr/stories/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Témoignages clients</span></div></a><a href="/sprinklr-champion/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Champions Sprinklr</span></div></a><a data-link-type="external" href="https://community.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Communauté Sprinklr</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Entreprise">Entreprise</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/fr/our-story/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Notre histoire</span></div></a><a href="/fr/leadership/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Leadership</span></div></a><a href="/newsroom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Presse</span></div></a><a href="/partners/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Partenaires</span></div></a><a href="/careers/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Nous rejoindre</span></div></a><a data-link-type="external" href="https://investors.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Relations avec les investisseurs</span></div></a><a href="/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sécurité et confidentialité des données</span></div></a><a href="/sustainability/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Développement durable</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Ressources">Ressources</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="border-r border-menuBorder shrink-0 w-[252px]"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Apprendre</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Services</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Assistance</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/sprinklr-social-roi-estimator/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Social ROI Estimator</span></div></a><a href="/ai-maturity-assessment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Évaluation de la maturité de l'IA</span></div></a><a href="/cx-wise/#home"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CX-WISE</span></div></a><a href="/analyst-reports/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Rapports d’analystes</span></div></a><a href="/demo-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Centre de démonstration Sprinklr</span></div></a><a href="/resources/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">eBooks et rapports</span></div></a><a href="/events/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Événements et webinaires</span></div></a><a href="/blog/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Blog</span></div></a><a href="/cxm/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Guide sur la gestion unifiée de l’expérience client (Unified-CXM)</span></div></a><a href="/forbes-influential-cmos-2024/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Forbes CMO influent 2024</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Nos services</span></div></a><a href="/sprinklr-training/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Formation</span></div></a><a href="/agency/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Pour les agences</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/help/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Centre d'aide</span></div></a><a data-link-type="external" href="https://www.sprinklr.com/help/categories/release-notes/6328445025677d3d31fd6dcd/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Notes de version</span></div></a><a href="/contact-us/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Contact</span></div></a></div></div></div></div></div></div></div></div></li></ul></div><div class="flex justify-end flex-1 items-center gap-5 desktop-lg:gap-10"><a href="/fr/pricing/customer-service/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Tarifs">Tarifs</span></div></a><a href="/fr/demo-care/"><button class="inline-flex items-center justify-center text-center rounded-full ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer bg-primaryOceanBlue text-white hover:bg-prussianBlue active:bg-midnightBlue uppercase text-mobile-sm/overline-2 px-6 py-1.5 gap-6 tablet-sm:text-tablet-sm/overline-3 tablet-sm:px-8 tablet-sm:py-2 desktop-lg:text-desktop-large/overline-3-bold desktop-lg:py-3">Démo</button></a></div></div></div></div></div></div><main data-element-id="page-template-product-feature" data-element-type="page-template"><section data-widget-name="widgetProductHero" id="4d8CaVg7K2IoV5Lw3R3KrQ"><div class="w-full relative overflow-hidden"><div class="rounded-full bg-secondaryBlanc py-2.5 px-4 inline-flex gap-4 items-center max-desktop-sm:hidden absolute tablet-sm:top-8 tablet-sm:left-8 desktop-lg:top-10 desktop-lg:left-10"><a href="/fr/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11 10" class="h-2.5 inline-block group-hover:fill-primaryOceanBlue"><path d="M9.5 9.491A.505.505 0 0 1 9 10H2a.505.505 0 0 1-.5-.509v-4.58H0L5.164.132a.494.494 0 0 1 .672 0L11 4.911H9.5v4.58Z"></path></svg><span>Home</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><a href="/fr/products/customer-service/" class="group block"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><span>Sprinklr Service</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px]"><span>Rapports et analyses</span></span></div><div class="flex flex-col items-center text-center [text-wrap:balance] mx-auto max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] pt-14 tablet-sm:pt-[72px] desktop-sm:pt-24 desktop-lg:pt-[120px]"><h1 class="whitespace-pre-line text-mobile-sm/overline-2-bold tablet-sm:text-tablet-sm/overline-1-bold desktop-lg:text-desktop-large/overline-1-bold uppercase text-cometBlack mb-2 tablet-sm:mb-4 desktop-lg:mb-6">LOGICIEL D'ANALYSE DES CENTRES DE CONTACT</h1><h2 class="whitespace-pre-line text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-2 desktop-sm:text-tablet-sm/heading-1 desktop-lg:text-desktop-large/heading-2">Partager en toute transparence les informations exploitables du centre de contact à d'autres parties de l'entreprise</h2><span class="whitespace-pre-line text-mobile-sm/body-4 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-1 mt-3 tablet-sm:mt-4">Donnez à votre entreprise les moyens d'innover, d'améliorer les processus et d'améliorer l'efficacité grâce à des informations précieuses directement exploitables provenant de milliards de données sur plus de 30 canaux.</span><div class="flex gap-6 tablet-sm:gap-8 desktop-lg:gap-10 mt-6 tablet-sm:mt-8 desktop-lg:mt-10"><button><div class="spr-btn spr-btn-primary spr-btn-default"><span>Demander une démo</span></div></button></div></div><div class="w-full relative mt-8 tablet-sm:mt-10 desktop-sm:mt-16 desktop-lg:mt-20 pb-20 tablet-sm:pb-[200px] desktop-lg:pb-60"><div class="absolute h-full top-6 w-full -z-10 flex flex-col tablet-sm:top-0"><div class="absolute -left-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primarySkyBlue/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><div class="absolute -right-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primaryEarthGreen/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><svg class="w-full z-[1] h-[var(--mobile-curve-height)] tablet-sm:h-[var(--tablet-curve-height)] desktop-sm:h-[var(--desktop-small-curve-height)] desktop-lg:h-[var(--desktop-large-curve-height)]" preserveAspectRatio="none" viewBox="0 0 100 100" style="--mobile-curve-height:15px;--tablet-curve-height:91px;--desktop-small-curve-height:156px;--desktop-large-curve-height:204px"><path fill="#F5F5F5" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="flex-1 bg-[#F5F5F5]"></div></div><div><img alt="Scale actionable insights from contact center to other parts of the organization seamlessly" fetchPriority="high" width="1920" height="1200" decoding="async" data-nimg="1" class="w-full origin-center object-contain mx-auto max-w-[312px] tablet-sm:max-w-[588px] desktop-sm:max-w-[740px] desktop-lg:max-w-[978px] block" style="color:transparent;transform:rotate3d(1, 1, 0, clamp(0deg, calc(30deg - (var(--scroll) - 150) * 0.05deg),30deg))" srcSet="//images.ctfassets.net/ukazlt65o6hl/2YqEZiRW8xVKBvERezdLaJ/758f28d8b65502e52812586e4b558d84/hero_bg_reporting___analytics_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2YqEZiRW8xVKBvERezdLaJ/758f28d8b65502e52812586e4b558d84/hero_bg_reporting___analytics_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2YqEZiRW8xVKBvERezdLaJ/758f28d8b65502e52812586e4b558d84/hero_bg_reporting___analytics_default?w=3840&q=50&fm=webp"/></div></div></div></section><section data-widget-name="widgetProductSection" id="7ahjkfIcQqabdxGE6bzgHr"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="7dgpZhywVreRDUARCI28wj"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Assurez une amélioration continue grâce à des informations en temps réel</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Obtenez des résultats commerciaux positifs en visualisant les parcours des clients et en surveillant l'activité des agents en temps réel.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d5ammmmlda:-content-0" data-state="active" id="radix-:R1d5ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Analyse du parcours</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d5ammmmlda:-content-1" data-state="inactive" id="radix-:R1d5ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Surveillance en temps réel</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d5ammmmlda:-content-2" data-state="inactive" id="radix-:R1d5ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Tableaux de bord exploitables</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-0" id="radix-:R1d5ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Suivez l'expérience client à chaque point de contact</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Surveillez le parcours client de bout en bout et analysez chaque donnée d'interaction à l'aide d'analyses détaillées à plusieurs niveaux pour améliorer votre expérience client. </p></div><img alt="Track customer experience at every touchpoint " loading="lazy" width="1920" height="1225" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/18115IJiWNYTpxIlbP3BMa/6f1f21bef48289889afb374f971bbdeb/carousel_content_block_reporting___analytics_track_customer_experience_at_every_touchpoint_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/18115IJiWNYTpxIlbP3BMa/6f1f21bef48289889afb374f971bbdeb/carousel_content_block_reporting___analytics_track_customer_experience_at_every_touchpoint_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/18115IJiWNYTpxIlbP3BMa/6f1f21bef48289889afb374f971bbdeb/carousel_content_block_reporting___analytics_track_customer_experience_at_every_touchpoint_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-1" id="radix-:R1d5ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Surveillez les événements critiques et réagissez instantanément</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Obtenez des informations précieuses directement exploitables sur vos opérations métiers à différents niveaux. Suivez les KPI importants, répondez aux événements critiques et concentrez-vous sur l'amélioration continue en temps réel.</p></div><img alt="Monitor critical events and react instantly " loading="lazy" width="1920" height="1095" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5f5aGMO9XZAFYZysvEaxTi/0d0d06d9d82c79fe1787c04f0561f103/carousel_content_block_reporting___analytics_monitor_critical_events_and_react_instantly_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5f5aGMO9XZAFYZysvEaxTi/0d0d06d9d82c79fe1787c04f0561f103/carousel_content_block_reporting___analytics_monitor_critical_events_and_react_instantly_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5f5aGMO9XZAFYZysvEaxTi/0d0d06d9d82c79fe1787c04f0561f103/carousel_content_block_reporting___analytics_monitor_critical_events_and_react_instantly_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-2" id="radix-:R1d5ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Optimisez les performances et la productivité de l'équipe</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Créez des tableaux de bord à plusieurs niveaux en quelques minutes pour les files d'attente, les emplacements, les agents et les interactions, et suivez les KPI, les performances de l'équipe et les objectifs quotidiens.</p></div><img alt="Optimize team performance and productivity " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5JRYilW8md9O0TVDCKWvUT/5533f409d29575dd725a512a3d2f8c37/carousel_content_block_reporting___analytics_optimize_team_performance_and_productivity_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5JRYilW8md9O0TVDCKWvUT/5533f409d29575dd725a512a3d2f8c37/carousel_content_block_reporting___analytics_optimize_team_performance_and_productivity_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5JRYilW8md9O0TVDCKWvUT/5533f409d29575dd725a512a3d2f8c37/carousel_content_block_reporting___analytics_optimize_team_performance_and_productivity_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="LK0KDUTR4KAfKRIt7tf2h"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:Rnammmmlda:"><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" fill="url(#blur)"></circle></mask><mask id="blur-2-:Rnammmmlda:"><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:Rnammmmlda:"><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" fill="url(#blur)"></circle></mask><clipPath id="curve-mask-:Rnammmmlda:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:Rnammmmlda:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:Rnammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:Rnammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:Rnammmmlda:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="6Ghk6aCgUXgbQpcQWtCowW"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Transformez votre centre de contact en facteur de différenciation stratégique pour votre marque</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Bénéficiez d'une source unique d'informations grâce à l'analyse conversationnelle en temps réel alimentée par l'IA sur les commentaires des clients, la qualité et les performances des agents.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d7ammmmlda:-content-0" data-state="active" id="radix-:R1d7ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Informations conversationnelles </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d7ammmmlda:-content-1" data-state="inactive" id="radix-:R1d7ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Automatisation de la qualité</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d7ammmmlda:-content-2" data-state="inactive" id="radix-:R1d7ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Coaching des agents </h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-0" id="radix-:R1d7ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Accédez à des informations sur chaque conversation avec le client </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Obtenez des informations en temps réel sur les moments importants des conversations avec les clients à l'aide de l'analyse des sentiments basée sur l'IA pour gérer efficacement les escalades. </p></div><img alt="Access intelligence on every customer conversation " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/1aeaVE60UBDQ5zP72pXPLd/c969c90c40c65e3319e9b68da752e115/carousel_content_block_reporting___analytics_access_intelligence_on_every_customer_conversation_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/1aeaVE60UBDQ5zP72pXPLd/c969c90c40c65e3319e9b68da752e115/carousel_content_block_reporting___analytics_access_intelligence_on_every_customer_conversation_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/1aeaVE60UBDQ5zP72pXPLd/c969c90c40c65e3319e9b68da752e115/carousel_content_block_reporting___analytics_access_intelligence_on_every_customer_conversation_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-1" id="radix-:R1d7ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Générez des scores de qualité des agents à l'aide de l'IA </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Découvrez les résultats et les raisonnements relatifs aux paramètres d'assurance qualité à l'aide de modèles d'IA personnalisés propres au secteur. Utilisez ces informations pour identifier les domaines d'amélioration et les opportunités de coaching.</p></div><img alt="Generate agent quality scores using AI " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/gEadgcBoadY4byq0DsUB4/aedb08fc0dc410d664da8b6eeb699385/carousel_content_block_reporting___analytics_generate_agent_quality_scores_using_ai_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/gEadgcBoadY4byq0DsUB4/aedb08fc0dc410d664da8b6eeb699385/carousel_content_block_reporting___analytics_generate_agent_quality_scores_using_ai_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/gEadgcBoadY4byq0DsUB4/aedb08fc0dc410d664da8b6eeb699385/carousel_content_block_reporting___analytics_generate_agent_quality_scores_using_ai_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-2" id="radix-:R1d7ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Assurez la conformité et la qualité </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Donnez à vos superviseurs une visibilité sur les cas et analysez les informations clés (canaux, sentiment des clients, comportement des agents) pour orienter les décisions sur les stratégies d'auto-apprentissage, de coaching et d'engagement des agents. </p></div><img alt="Ensure compliance and quality " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/35aLd37CHuIMwxp1yUXqUb/eaa4fdec58f7f1963a69ec9e38111d99/carousel_content_block_reporting___analytics_ensure_compliance_and_quality_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/35aLd37CHuIMwxp1yUXqUb/eaa4fdec58f7f1963a69ec9e38111d99/carousel_content_block_reporting___analytics_ensure_compliance_and_quality_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/35aLd37CHuIMwxp1yUXqUb/eaa4fdec58f7f1963a69ec9e38111d99/carousel_content_block_reporting___analytics_ensure_compliance_and_quality_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="LRAMTtipgW4onXE5yYyJL"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="7wmP87GZivVF0pmIj8Xn4H"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Obtenez des informations à tous les niveaux</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Obtenez des informations précieuses directement exploitables grâce à des rapports complets, basés sur des personas et prêts à l'emploi, et prenez ainsi des décisions stratégiques pour votre centre de contact.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d9ammmmlda:-content-0" data-state="active" id="radix-:R1d9ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Vue agent </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d9ammmmlda:-content-1" data-state="inactive" id="radix-:R1d9ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Vue superviseur </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d9ammmmlda:-content-2" data-state="inactive" id="radix-:R1d9ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Vue d'ensemble </h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-0" id="radix-:R1d9ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Visualisez les performances quotidiennes </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Permettez aux agents de votre centre de contact de surveiller leurs performances quotidiennes, leurs paramètres d'hygiène et de suivre leurs objectifs.</p></div><img alt="Visualize daily performance " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/MoD3wZy7rVr6ZegUlCcSV/19bc21d463f46af53128e8c0017a63a1/carousel_content_block_reporting___analytics_visualize_daily_performance_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/MoD3wZy7rVr6ZegUlCcSV/19bc21d463f46af53128e8c0017a63a1/carousel_content_block_reporting___analytics_visualize_daily_performance_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/MoD3wZy7rVr6ZegUlCcSV/19bc21d463f46af53128e8c0017a63a1/carousel_content_block_reporting___analytics_visualize_daily_performance_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-1" id="radix-:R1d9ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Analysez les performances de l'équipe </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Surveillez les performances des agents individuels et les indicateurs globaux de l'équipe. Identifiez les tendances et les causes profondes des anomalies de performances. </p></div><img alt="Analyze team performance " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6HoL3yKw0rivpIrJGLEzaO/9fd5efaa5d0ff36f20a5a328b4ea2502/carousel_content_block_reporting___analytics_analyze_team_performance_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6HoL3yKw0rivpIrJGLEzaO/9fd5efaa5d0ff36f20a5a328b4ea2502/carousel_content_block_reporting___analytics_analyze_team_performance_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6HoL3yKw0rivpIrJGLEzaO/9fd5efaa5d0ff36f20a5a328b4ea2502/carousel_content_block_reporting___analytics_analyze_team_performance_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-2" id="radix-:R1d9ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Surveillez les performances du sol</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Gagnez en visibilité sur les performances des files d'attente et des agents en temps réel, et prenez des mesures immédiates pour améliorer la satisfaction client et réduire le temps de traitement moyen.</p></div><img alt="Monitor floor performance " loading="lazy" width="1919" height="1099" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/0YLxfRfjlq7DkrcMgmytk/43ed5b9ecbf3101c722a4aa0d174c55e/carousel_content_block_reporting___analytics_monitor_floor_performance_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/0YLxfRfjlq7DkrcMgmytk/43ed5b9ecbf3101c722a4aa0d174c55e/carousel_content_block_reporting___analytics_monitor_floor_performance_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/0YLxfRfjlq7DkrcMgmytk/43ed5b9ecbf3101c722a4aa0d174c55e/carousel_content_block_reporting___analytics_monitor_floor_performance_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="w6ksoShPsBhJYdzaCSsso"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:Rrammmmlda:"><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" fill="url(#blur)"></circle></mask><mask id="blur-2-:Rrammmmlda:"><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:Rrammmmlda:"><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" fill="url(#blur)"></circle></mask><clipPath id="curve-mask-:Rrammmmlda:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:Rrammmmlda:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:Rrammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:Rrammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:Rrammmmlda:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="2Dj48cL7qhL9IiPw7lwROP"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Gardez le contrôle total des données et de leurs visualisations</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Gagnez du temps grâce à des visualisations de données faciles à comprendre et sécurisez les informations sensibles en gérant l'accès et les autorisations des utilisateurs.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1dbammmmlda:-content-0" data-state="active" id="radix-:R1dbammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Tableaux de bord personnalisables</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1dbammmmlda:-content-1" data-state="inactive" id="radix-:R1dbammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Tableaux de bord sur demande</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1dbammmmlda:-content-2" data-state="inactive" id="radix-:R1dbammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Intégrité des données</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1dbammmmlda:-trigger-0" id="radix-:R1dbammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Prenez en charge toutes les visualisations de données</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Personnalisez les tableaux de bord avec une bibliothèque de widgets. Faites votre choix dans une liste exhaustive de plus de 5 000 mesures, telles que la personnalisation des couleurs, les mises en page et l'ajout d'étiquettes et d'annotations.</p></div><img alt="Take charge of all data visualizations " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4NZfUhrVPz6BvzPO5qRZky/0219b9c07d8271d1446a74267b2d496f/carousel_content_block_reporting___analytics_take_charge_of_all_data_visualizations_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4NZfUhrVPz6BvzPO5qRZky/0219b9c07d8271d1446a74267b2d496f/carousel_content_block_reporting___analytics_take_charge_of_all_data_visualizations_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4NZfUhrVPz6BvzPO5qRZky/0219b9c07d8271d1446a74267b2d496f/carousel_content_block_reporting___analytics_take_charge_of_all_data_visualizations_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1dbammmmlda:-trigger-1" id="radix-:R1dbammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Exportez facilement d'un format à l'autre</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Partagez rapidement des rapports dans différents formats, tels qu'Excel, CSV, PDF et PNG, et planifiez des exportations à la demande vers des chemins S3, SFTP ou E-mail.</p></div><img alt="Export across formats at ease " loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/1T0nH3lKl9tdptiUOSRwcV/207d9112bad61a0032ff38d0c7750410/carousel_content_block_reporting___analytics_export_across_formats_at_ease_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/1T0nH3lKl9tdptiUOSRwcV/207d9112bad61a0032ff38d0c7750410/carousel_content_block_reporting___analytics_export_across_formats_at_ease_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/1T0nH3lKl9tdptiUOSRwcV/207d9112bad61a0032ff38d0c7750410/carousel_content_block_reporting___analytics_export_across_formats_at_ease_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1dbammmmlda:-trigger-2" id="radix-:R1dbammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Appliquez les autorisations d'accès</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Sécurisez vos données en définissant l'accès et les autorisations des utilisateurs, ainsi que la possibilité de filtrer vos données en fonction des groupes d'utilisateurs et des propriétés.</p></div><img alt="Enforce access permissions " loading="lazy" width="1920" height="1529" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/74s1z9Lthm2CBGSm77UYPM/270f6a84b63ee9a87f037a57adf82be4/carousel_content_block_reporting___analytics_enforce_access_permissions_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/74s1z9Lthm2CBGSm77UYPM/270f6a84b63ee9a87f037a57adf82be4/carousel_content_block_reporting___analytics_enforce_access_permissions_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/74s1z9Lthm2CBGSm77UYPM/270f6a84b63ee9a87f037a57adf82be4/carousel_content_block_reporting___analytics_enforce_access_permissions_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="5f2rp4H5snXeBPN29IfVmR"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetAccordion" id="0yLweuV8z9IGBcrrCSlxH"><div class="flex flex-col items-center justify-center mx-auto px-6 tablet-sm:px-10 desktop-sm:px-0 desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px]"><p class="whitespace-pre-line text-center text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-3">Foire aux questions</p><div class="w-full desktop-sm:w-[740px] desktop-lg:w-[978px]"><div class="w-full"><div class="w-full pt-2 desktop-sm:pt-5 desktop-lg:pt-7" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2fddammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rfddammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Qu'est-ce qu'un logiciel d'analyse des centres de contact ?</button><div data-state="closed" id="radix-:R2fddammmmlda:" role="region" aria-labelledby="radix-:Rfddammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Le logiciel d'analyse des centres de contact mesure et analyse les <a data-link-type="external" href="https://www.sprinklr.com/blog/contact-center-metrics/" class="font-semibold text-primaryOceanBlue hover:underline"><u>indicateurs des centres de contact</u></a> pour obtenir des informations approfondies sur les interactions avec les clients, les performances des agents et les données des centres de contact afin d'aider les équipes de service client à créer une meilleure expérience client.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2nddammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rnddammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Quelles sont les principales fonctionnalités d'un logiciel d'analyse des centres de contact ?</button><div data-state="closed" id="radix-:R2nddammmmlda:" role="region" aria-labelledby="radix-:Rnddammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Voici les principales fonctionnalités d'un logiciel d'analyse des centres de contact :</p><p><strong class="font-bold">📱Tableau de bord unique. </strong>Il vous aide à obtenir une vue à 360° des clients puisque vous pouvez consolider les données, analyser les tendances et afficher des indicateurs en temps réel, tels que le volume des appels et la disponibilité des agents, afin d'aider les superviseurs à prendre des décisions plus rapidement. </p><p><strong class="font-bold">📊Examen du SLA</strong>. Il vous aide à assurer la conformité, à suivre les performances par rapport aux objectifs, à identifier les domaines d'amélioration et à garantir la <a data-link-type="external" href="https://www.sprinklr.com/cxm/customer-satisfaction/" class="font-semibold text-primaryOceanBlue hover:underline"><u>satisfaction client</u></a> en consultant les données SLA entre les agents, les équipes, les régions, les produits et les services. </p><p><strong class="font-bold">🔊Alertes alimentées par l'IA</strong>. Vous recevrez des alertes automatisées concernant les <a data-link-type="external" href="https://www.sprinklr.com/blog/contact-center-kpi/" class="font-semibold text-primaryOceanBlue hover:underline"><u>KPI critiques du centre de contact</u></a>, car les algorithmes analysent les transcriptions des appels et les interactions avec les clients pour détecter les anomalies ou les tendances et informer les parties concernées. En fonction de ces informations, vous pouvez facilement éviter les escalades et les baisses de CSAT potentielles. </p><p><strong class="font-bold">💰Indicateurs opérationnels. </strong>Il vous aide à identifier les inefficacités et à optimiser les ressources dans un <a data-link-type="external" href="https://www.sprinklr.com/cxm/contact-center/" class="font-semibold text-primaryOceanBlue hover:underline"><u>centre de contact</u></a>. </p><p>Les avantages sont nombreux. Avec un logiciel d'analyse des centres de contact alimenté par l'IA comme Sprinklr, vous pouvez réduire les coûts de votre centre de contact jusqu'à 30 %. Intéressé ? <a data-link-type="external" href="https://www.sprinklr.com/demo-care/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Inscrivez-vous</u></a><u> dès aujourd'hui à une démo</u> du logiciel d'analyse des centres de contact de Sprinklr.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2vddammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rvddammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>En quoi un logiciel d'analyse des centres de contact améliore-t-il le service client ?</button><div data-state="closed" id="radix-:R2vddammmmlda:" role="region" aria-labelledby="radix-:Rvddammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Un logiciel d'analyse des centres de contact améliore le service client de différentes façons :</p><ul><li class="m-0 p-0">Vous pouvez analyser les conversations clients à grande échelle </li><li class="m-0 p-0">Vous pouvez réduire les coûts des centres de contact </li><li class="m-0 p-0">Vous pouvez améliorer la productivité des agents </li><li class="m-0 p-0">Vous pouvez optimiser les processus et les workflows </li><li class="m-0 p-0">Vous pouvez obtenir des informations sur le comportement des clients</li></ul></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R37ddammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R17ddammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Un logiciel d'analyse des centres de contact peut-il s'intégrer aux systèmes existants ?</button><div data-state="closed" id="radix-:R37ddammmmlda:" role="region" aria-labelledby="radix-:R17ddammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Oui, les logiciels d'analyse des centres de contact peuvent s'intégrer aux systèmes existants tels que VoIP, SVI, distribution automatique, les plates-formes de chat, les <a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/workforce-management/" class="font-semibold text-primaryOceanBlue hover:underline"><u>systèmes de gestion du personnel</u></a> et les <a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/quality-management/" class="font-semibold text-primaryOceanBlue hover:underline"><u>systèmes de gestion de la qualité</u></a>. Ces intégrations offrent une vue complète des interactions avec les clients et des informations concernant les centres de contact, et permettent une prise de décision fondée sur les données pour améliorer le service client global. </p><p><strong class="font-bold"><i>Recommandation :</i></strong><i> recherchez des logiciels qui offrent des intégrations transparentes ; ils sont la clé pour une analyse complète des centres de contact. Découvrez les </i><a data-link-type="external" href="https://www.sprinklr.com/products/platform/integrations/?filters=care" class="font-semibold text-primaryOceanBlue hover:underline"><i><u>intégrations de Sprinklr</u></i></a><i> ici.</i></p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R3fddammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R1fddammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Quels sont les avantages de l'utilisation d'un logiciel d'analyse des centres de contact pour les entreprises ?</button><div data-state="closed" id="radix-:R3fddammmmlda:" role="region" aria-labelledby="radix-:R1fddammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Les principaux avantages de l'utilisation d'un logiciel d'analyse des centres de contact sont les suivants :</p><ul><li class="m-0 p-0">Résolution proactive des problèmes </li><li class="m-0 p-0">Meilleure expérience client </li><li class="m-0 p-0">Meilleure efficacité opérationnelle </li><li class="m-0 p-0">Interactions personnalisées </li><li class="m-0 p-0">Avantage concurrentiel </li></ul><p>Le logiciel d'analyse des centres de contact aide les agents à comprendre les besoins, les préférences et les comportements des clients, ce qui leur permet d'adapter les interactions et d'améliorer la satisfaction, la fidélité et l'expérience globale des clients. <a data-link-type="external" href="https://lite.sprinklr.com/signup?product=service" class="font-semibold text-primaryOceanBlue hover:underline"><u>Essayez gratuitement le logiciel d'analyse des centres de contact alimenté par l'IA de Sprinklr</u></a> !</p></div></div></div></div></div></div></div></div></div></section></div></div></section></main><div class="relative z-10 after:absolute after:h-[2px] after:bg-black after:-top-[1px] after:w-full"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" 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style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div></div></div><div class="hidden desktop-sm:flex desktop-sm:justify-between gap-x-10"><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Produits</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/products/customer-service/">Sprinklr Service</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/products/consumer-intelligence/">Sprinklr Insights</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/products/marketing-and-advertising/">Sprinklr Marketing</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/products/social-media-management/">Sprinklr Social</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/products/platform/">Unified CXM Platform</a></li></ul></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Solutions</p><div class="grid gap-5 text-silverGray desktop-sm:grid-cols-1 desktop-sm:gap-y-2 desktop-sm:border-0 grid-cols-1 tablet-sm:pt-6 desktop-sm:pt-6 border-t border-cometBlack"><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 auto-cols-fr max-desktop-sm:grid-flow-col"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Secteurs d'activité</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/fr/industries/cpg/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Produits de grande consommation</span></a></li><li class="block hover:underline"><a href="/fr/industries/financial-services/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Services financiers</span></a></li><li class="block hover:underline"><a href="/fr/industries/retail/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Vente au détail</span></a></li><li class="block hover:underline"><a href="/fr/industries/technology/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Technologie</span></a></li><li class="block hover:underline"><a href="/fr/industries/telecom/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Télécommunication</span></a></li><li class="block hover:underline"><a href="/fr/industries/travel-hospitality/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Tourisme et hôtellerie</span></a></li></ul></div><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Équipes</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/fr/teams/marketing/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Marketing</span></a></li><li class="block hover:underline"><a href="/fr/teams/customer-service/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Service client</span></a></li></ul></div></div></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Entreprise</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/fr/our-story/">Notre histoire</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/newsroom/">Presse</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/partners/">Partenaires</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/careers/">Nous rejoindre</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/culture-talent/">Culture d’entreprise et talents</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a data-link-type="external" href="https://investors.sprinklr.com/">Relations avec les investisseurs</a></li><li class="block 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