Website Privacy Statement | UCSF Benioff Children’s Hospitals

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 /> <link rel="stylesheet" type="text/css" href=/assets/bch/main.css?v=754aa12d0b3de52563c5716af1d66516 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/69de606f-159b-41ad-82da-d7a76950873b/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="69de606f-159b-41ad-82da-d7a76950873b" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfbenioffchildrens-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Website Privacy Statement | UCSF Benioff Children’s Hospitals</title> <link href="/-/media/project/ucsf/ucsf-bch/header/favicon-32x32.png?rev=7da17355eec44d65b26747967816d41b" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfbenioffchildrens.org/about/website-privacy-policy" /> <meta content="Why Choose Us?" name="mainNavName" /> <meta content="false" name="includeBackgroundCircles" /> <meta property="og:description" content="UCSF respects patients’ privacy. 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Please read our privacy statement, so that you understand how we use and protect information collected through our websites.","image":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-health/article/hero/privacy-2x.jpg?rev=7a4102f0f05347f38ff8f193c6177309","url":"https://www.ucsfbenioffchildrens.org/about/website-privacy-policy","dateCreated":"2022-04-26T21:51:18+00:00","dateModified":"2022-04-26T22:50:27+00:00","articleSection":"Article"} </script> </head> <body class="default-device bodyclass"> <a href="#content" class="skip-to-content">Skip to Main Content</a> <div id="wrapper">  <header> <div id="header" class="container-fluid"> <div class="component rich-text ie-warning-banner"> <div class="component-content"> <p> Looks like you’re visiting Benioff Children's Hospitals on Internet Explorer. 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<div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Here to serve you</strong><br /> <br /> Explore our network of care for kids, from the tiniest to teens and young adults.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear-desktop-rest-2x.jpg?rev=b2c91ed1a6d249c49fa9286e7a01bab5&hash=A347E1DA0A80123FDDE201165E43F0F8" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/bear-mobile-rest-2x.jpg?rev=2220d40548444275a049491392534f2a&hash=A85346FB4F34254B1D5F7FCC866E6151" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear-desktop-reveal-2x.jpg?rev=38fcccb37a634e6898b67285c23a549e&hash=0D3F65FA6918201EA65163B60DBC441F" alt="" width="1052" height="1052" /> <img 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class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>World-class docs</strong><br /> <br /> We'll help you find the best provider for your child.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/owl-desktop-rest-2x.jpg?rev=7e911f11024343d7a9a13713953eb8fb&hash=384FE4163B6248176595088F96A567A1" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/owl-mobile-rest-2x.jpg?rev=fec609445bca43e8a8f7bb4a867abf42&hash=8B61432B10F8EE126BE0463CE9DE4222" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/owl-desktop-reveal-2x.jpg?rev=0ab458f2fbb14f10903ab37717b338e8&hash=52A5E5D57A22518D340404E5161FC779" alt="" width="1052" height="1052" /> <img loading="lazy" 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href="/billing-and-insurance/help-paying-your-bill">Help Paying Your Bill</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Stress-free visits</strong><br /> <br /> Accommodations. Admission. Discharge. Procedure prep. We've got you covered.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-desktop-rest-2x.jpg?rev=5453ff2904f349bf905e8ad5988df42c&hash=69A36D82ED2E83EAC4CA12387B81A5D2" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-mobile-rest-2x.jpg?rev=e89b3e76e48540c78561359763de37ce&hash=1845F55F329B99BDE2BB692437C056BA" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-desktop-reveal-2x.jpg?rev=06fdd4cc44314bb59336d7d0eff3950f&hash=93705BF71AA91BE768E5A4E89CAD4990" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/seal-mobile-reveal-2x.jpg?rev=bf2b743a916f4fd7b5af74594ca2bfad&hash=D3747D2179DDFB04F9D69C59615282CA" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> <li data-main-nav-name="Patient Education"> <a>Patient Education</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Patient Education</a> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/conditions">Conditions</a></p> </li> <li> <p><a href="/treatments">Treatments</a></p> </li> <li> <p><a href="/medical-tests">Tests</a></p> </li> <li> <p><a href="/education/clinical-trials-at-ucsf-benioff-childrens-hospitals">Clinical Trials</a></p> </li> <li> <p><a href="/education">FAQs & More</a></p> </li> <li> <p><a href="/patient-stories">Patient Stories</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Extraordinary kid care</strong><br /> <br /> Our specialists handle conditions ranging from the common to the most rare.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-desktop-rest-2x.jpg?rev=d69faccd6dfc498bb0d5985921c092b0&hash=86D77E6EE80E5DD5A4DABAA2EF8B4CC1" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-mobile-rest-2x.jpg?rev=99932688462542b691fc7b1a68ade852&hash=92DEC48F6C2F23A79AFB52C04D9B2849" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-desktop-reveal-2x.jpg?rev=027ba526c88248ccad2f321e23280749&hash=D3149531A4A6AADC894DEAEA7CAD2BFB" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/duck-mobile-reveal-2x.jpg?rev=55295e6188da43be9ece147b079d213f&hash=A104B491ACCC8544E81717571E7D98EE" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> <li data-main-nav-name="Medical Professionals"> <a>Medical Professionals</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Medical Professionals</a> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/refer-a-patient">Refer a Patient</a></p> </li> <li> <p><a href="/medical-professionals/transfer-or-transport-a-patient">Transfer or Transport a Patient</a></p> </li> <li> <p><a href="/medical-professionals/request-a-consultation">Request a Consultation</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://clinicaltrials.ucsf.edu/browse/pediatric" target="_blank">Clinical Trials</a></p> </li> <li> <p><a href="/medical-professionals/specialty-care-clinic-schedules">Specialty Care Clinic Schedules</a></p> </li> <li> <p><a href="/medical-professionals/continuing-medical-education">Continuing Medical Education (CME)</a></p> </li> <li> <p><a href="/medical-professionals/graduate-training">Graduate Training</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://medconnection.ucsfbenioffchildrens.org/" target="_blank">Physician Channel</a></p> </li> <li> <p><a rel="noopener noreferrer" href="https://www.ucsfhealth.org/mdlink" target="_blank">MD Link</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Referrals made easy</strong><br /> <br /> Contacts and resources to get your patients to our pediatric specialists</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-desktop-rest-2x.jpg?rev=1da1822e5cdb4c6aa0dd6114f9182d7b&hash=1B479C1D9B21A69D7511629C5E45AD84" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-mobile-rest-2x.jpg?rev=ba989996478f487396b325931cbb28cd&hash=4719FC66F428635555F41363BC774116" alt="" width="1536" height="884" /> </div> <div class="bch-alternate"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-desktop-reveal-2x.jpg?rev=fcd5b7c59c0843dd9c25eb16dbf4dbb5&hash=1797C32D6FAECB0F43CDBA3342A44E01" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/bear2-mobile-reveal-2x.jpg?rev=aa9a0dc2f3bf49ff8e63d60ceb6a9060&hash=768AB3F1E32C50F5694D1864C2884750" alt="" width="1536" height="884" /> </div> </div> <div class="color-block"><span></span></div> </div> </div> </li> <li data-main-nav-name="Why Choose Us?"> <a>Why Choose Us?</a> <div class="sub-nav container"> <a href="#" class="sub-nav-close">Why Choose Us?</a> <div class="meta-links"> <div class="component-content"> <ul class="use-arrow-icon"> <li> <p><a href="/about/our-mission">Our Mission</a></p> </li> <li> <p><a href="/about">Our Organization</a></p> </li> <li> <p><a href="/about/quality">Quality of Patient Care</a></p> </li> <li> <p><a href="/about/our-leadership">Our Leadership</a></p> </li> </ul> </div> </div> <div class="bch-nav-bys-wrapper"> <div class="bch-nav-bys-image"> <div class="bch-nav-bys-bubble"> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/speech-bubble.gif?rev=0993d54128424e819ecb24b4c2c8a739&hash=CEEF7A262E5CD6501499F87943E57EA8" alt="Speech Bubble" width="134" height="134" /> </div> <div class="bch-nav-bys-text-wrapper"> <p class="bch-nav-bys-text"> <p><strong>Best in Northern CA</strong><br /> <br /> We're ranked #1 in pediatric cancer, heart surgery, cardiology & more.</p> </p> <button class="bys-close">X</button> </div> <div class="bch-initial"> <img loading="lazy" class="bch-desktop-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-desktop-rest-2x.jpg?rev=2831aebc02a240b6a6f84d94fd65ebfd&hash=5BB41C2E95C0BB5F5B9D4C546BBE1D70" alt="" width="1052" height="1052" /> <img loading="lazy" class="bch-mobile-image" src="/-/media/project/ucsf/ucsf-bch/header/owl2-mobile-rest-2x.jpg?rev=ad990a846e8e45fdbdf6c8b91e910206&hash=D77118C8D299D00AEB15C3ED4FF89CCC" 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href="/refer-a-patient">Refer a Patient</a></li> </ul> <div class="mobile-nav-footer"> </div> </div> </div> </div> </div> </div> </div> </div> </header>   <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-health/article/hero/privacy-2x.jpg?h=1112&iar=0&w=2880&rev=7a4102f0f05347f38ff8f193c6177309&hash=817A87A9B006E165E6ECF0A1B9FDC529" alt="" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/about">About Us </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Website Privacy Statement </h1> </div> </div> </div><div class="component clinic-ctas no-links container"> <div class="component-content"> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="component titled-rich-text rich-text col-xs-12"> <div class="component-content"> <p>UCSF knows that you care about how your information is used and shared. We take protecting your privacy seriously. Please read the full statement below to understand how UCSF uses and protects information collected through this website.</p> <h2>Introduction</h2> <p>UCSF owns and operates a consumer-facing website, <a href="/">www.ucsfbenioffchildrens.org</a> (hereafter referred to as the "Website").</p> <p>The Website allows patients, family members, guardians and other members of the public to view health-related information, learn about our medical programs and arrange for health care and other services.</p> <p>This Privacy Statement applies to the Website. It describes how UCSF collects and uses the personal information you provide on the Website as well as other information that is collected from your use of the Website. It also describes the choices available to you regarding our use of your personal information and how you can update your preferences.</p> <p>For the purposes of this Privacy Statement, personal information means collected information that could be used to identify you or any other individual. Information that has been stripped of details that could be used to identify an individual, either by UCSF or others, is no longer personal information and is not covered by the terms of this Privacy Statement.</p> <h2>What does this Website Privacy Statement cover?</h2> <p>This Privacy Statement covers how UCSF collects, uses and shares Website user data. This Privacy Statement does not cover the use and disclosure of protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). For information on UCSF's use and disclosure of PHI, please refer to our <a href="/-/media/project/ucsf/ucsf-bch/pdf/ucsfhipaa-072021.pdf?rev=7d1e8a99feb141f98603292fe3174be9&hash=0E0BCAA05EDAEA64CB4506C7F45FBEA5">Notice of Privacy Practices</a>.</p> <h2>Security</h2> <p>If the Website collects personal information, UCSF requires the use of the industry standard security protocol known as Secure Sockets Layer (SSL) to encrypt that information during transmission.</p> <h2>Changes to this Statement</h2> <p>The Website Privacy Statement is effective as of April 21, 2022, and may be amended thereafter. New versions of this Statement are effective when they are posted at this URL. Unless specified in an updated version, use of the information that we collect will be subject to the version of the Statement that was in effect at the time the information was collected.</p> <h2>Collecting, using and disclosing personal information</h2> <p>Except as outlined in this Website Privacy Statement, we do not collect any personally identifiable information about visitors to the Website. The policies, sources, uses and disclosures of information are outlined in sections 1 through 6 below:</p> <h3>1. Information collection and use</h3> <p>We may collect the following personal information from you:</p> <ul> <li>Contact information, such as name, email address, mailing address and phone number</li> <li>Preference information, such as the types of emails you'd like to receive from us</li> <li>Health or medical information, such as health symptoms, health conditions and medications</li> <li>Your device location</li> <li>Pages you visited on the Website</li> <li>Any webpage on another site that referred you to the Website</li> <li>Data about your web browsing history through cookies (see "Cookies, web beacons and other similar technologies," below)</li> <li>Web browser type used</li> <li>Date and time you visited the Website</li> <li>Other internet tags and navigational data</li> </ul> <p>We may use and disclose this information to:</p> <ul> <li>Send you requested product or service information</li> <li>Send you electronic communications, such as digital newsletters, text messages and emails</li> <li>Improve the UCSF website user experience and marketing efforts</li> <li>Conduct internal quality improvement and troubleshooting</li> <li>Remove personal details, such as name and email address, from collected information so it can't be used to identify you</li> <li>Address any complaints or inquiries made by you or on your behalf</li> <li>Comply with a law or legal process that requires us to disclose this information to authorities that may request this information</li> </ul> <p>When you provide us with personal information about dependents and family members, we will use this information only for the specific reason for which it was provided.</p> <p><strong>Children's privacy</strong></p> <p>We are committed to protecting the privacy of children and adolescents. UCSF's online services are not intended for or designed to attract children younger than 13 years of age. We do not knowingly collect, maintain or use personal information from children younger than 13. If you learn that your child has provided us with personal information without your consent, you may alert us at <a href="/cdn-cgi/l/email-protection#087f6d6a7b6d7a7e616b6d7b487d6b7b6e266d6c7d"><span class="__cf_email__" data-cfemail="e2958780918790948b818791a297819184cc878697">[email protected]</span></a> and we will promptly take steps to delete such information.</p> <h3>2. Cookies, web beacons and other similar technologies</h3> <p>The Website may partner with third parties, including Google (Google Analytics), to use cookies, web beacons and other storage technologies to collect or receive information from the Website and elsewhere on the internet and use that information as part of targeted advertising or remarketing. These companies collect information from across the internet and are not controlled or managed by UCSF. You can opt out of having your browsing data collected by these companies by managing your ads preferences or privacy settings on these companies' websites.</p> <p>If you wish to opt out of these analytics tracking services, visit these websites at the following links:</p> <ul> <li><a rel="noopener noreferrer" href="https://support.google.com/ads/answer/2662922?hl=en" target="_blank">Google Analytics</a>, <a rel="noopener noreferrer" href="https://tools.google.com/dlpage/gaoptout" target="_blank">Google Analytics Opt-Out Browser Add-on</a>.</li> <li><a rel="noopener noreferrer" href="http://optout.aboutads.info/" target="_blank">YourAdChoices</a>.</li> <li>For EU users, visit <a rel="noopener noreferrer" href="http://www.youronlinechoices.eu/" target="_blank">Your Online Choices</a> to learn how to opt out of having your data used for online behavioral advertising by European Interactive Digital Advertising Alliance (EDAA) member companies.</li> </ul> <h3>3. Opt out</h3> <p>If you make a request to receive information (for example, additional information about one of our programs) through the Website by providing an email address or mobile phone number, you may request to discontinue receiving similar messages in the future. Materials sent to you by email or text message contain information on how to opt out.</p> <h3>4. Sharing of data</h3> <p>Personal information is not disclosed without your consent other than a) as required by laws that guarantee public access to certain types of information (these laws apply to UC campuses only, not UC affiliates) or b) in response to subpoenas or other legal instruments.</p> <h3>5. Data retention</h3> <p>We retain your personal information for the time period necessary to fulfill the purposes outlined in this Privacy Statement, including to meet our legal obligations, resolve disputes and enforce our agreements, unless a longer retention period is required or permitted by law.</p> <h3>6. Links to external sites</h3> <p>The Website may contain links to external websites. UCSF is not responsible for the privacy policies or practices on websites that may be accessed through these external links. When following a link to another website, you are responsible for reading that website's privacy statement and making sure that you accept it and can abide by it.</p> <p>Links within the Website to external websites do not represent endorsement by the University of California or its affiliates. To learn more, we encourage you to carefully review our <a href="/about/terms-of-use">Terms of Use</a>.</p> <h2>Contact us</h2> <p>If you have questions about the Website Privacy Statement, please contact UCSF Web Services at <a href="/cdn-cgi/l/email-protection#37405255445245415e545244774254445119525342"><span class="__cf_email__" data-cfemail="20574542534552564943455360554353460e454455">[email protected]</span></a>.</p> <p><strong>The Website Privacy Statement shall be governed by and construed in accordance with the laws of the State of California.</strong></p> <br class="t-last-br" /> </div> </div> </div> </div> </div> </main>   <footer> <div id="footer" class="container"> <div class="component footer-values col-xs-12"> <div class="component-content"> <div></div> </div> </div> <div class="component footer-content col-xs-12"> <div class="component-content"> <div class="container"><div class="top-row"> <div class="component image file-type-icon-media-link logo"> <div 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Website Privacy Statement | UCSF Benioff Children’s Hospitals