CINXE.COM

<!doctype html><html lang="en"><head><script type="application/javascript" id="hs-cookie-banner-scan" data-hs-allowed="true" src="/_hcms/cookie-banner/auto-blocking.js?portalId=5977230&domain=massgeneralbrighamhealthplan.org"></script> <meta charset="utf-8"> <title>Contact us | Mass General Brigham Health Plan</title> <link rel="shortcut icon" href="https://massgeneralbrighamhealthplan.org/hubfs/Mass_General_Brigham_August_2022/Images/faviconV2.png"> <meta name="description" content="We’re here to help with answers to all your questions about Mass General Brigham Health Plan insurance plans and services. Contact us at 866-414-5533. "> <link type="text/css" rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085669395/1699282157532/Mass_General_Brigham_August_2022/css/main.min.css"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script src="/hs/hsstatic/jquery-libs/static-1.4/jquery/jquery-1.11.2.js"></script> <script>hsjQuery = window['jQuery'];</script> <meta property="og:description" content="We’re here to help with answers to all your questions about Mass General Brigham Health Plan insurance plans and services. Contact us at 866-414-5533. "> <meta property="og:title" content="Contact us | Mass General Brigham Health Plan"> <meta name="twitter:description" content="We’re here to help with answers to all your questions about Mass General Brigham Health Plan insurance plans and services. Contact us at 866-414-5533. "> <meta name="twitter:title" content="Contact us | Mass General Brigham Health Plan"> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Roboto:ital,wght@0,400;0,700;1,400&display=swap"> <link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Roboto+Slab:wght@300&display=swap"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085698924/1699282157548/Mass_General_Brigham_August_2022/css/theme-overrides.min.css"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82090546779/1660631028396/module_82090546779_Site_Search.min.css"> <link rel="stylesheet" href="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82092291893/1664866873822/module_82092291893_Featured_Content_Button_Navigation.min.css"> <style> #hs_cos_wrapper_widget_1697053447581 .cm-cwbi-wrapper .cta-block { padding-top:7rem; padding-bottom:7rem; padding-left:0px; margin-bottom:0px; margin-bottom:0 !important; } </style> <style> #hs_cos_wrapper_widget_1697490471696 hr { border:0 none; border-bottom-width:1px; border-bottom-style:solid; border-bottom-color:rgba(0,0,0,1.0); margin-left:auto; margin-right:auto; margin-top:10px; margin-bottom:10px; width:50%; } </style> <style> #hs_cos_wrapper_widget_1668624001341 .cm-cwbi-wrapper .cta-block { padding-top:7rem; padding-bottom:7rem; padding-left:0px; margin-bottom:5rem; } </style> <style> @font-face { font-family: "Roboto"; font-weight: 400; font-style: normal; font-display: swap; src: url("/_hcms/googlefonts/Roboto/regular.woff2") format("woff2"), url("/_hcms/googlefonts/Roboto/regular.woff") format("woff"); } </style>  <style id="hs_editor_style" type="text/css"> .row1-row-0-force-full-width-section > .row-fluid { max-width: none !important; } /* HubSpot Styles (default) */ .row1-row-0-padding { padding-top: 0px !important; } </style> <link rel="canonical" href="https://massgeneralbrighamhealthplan.org/meet-us/contact-us"> <script> /*Code to remove the consent banner cookies when a visitor clicks an element with the 'removeCookies' id.*/ var _hsp = window._hsp = window._hsp || []; document.getElementById("removeCookies").onclick = function() { _hsp.push(['revokeCookieConsent']); }; </script> <script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString();f="; SameSite=Strict"}document.cookie=a+"="+b+d+f+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="https://mgb.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '555fbf7a-be0d-4c7e-8667-7267bb9555b0'); </script> <meta property="og:url" content="https://massgeneralbrighamhealthplan.org/meet-us/contact-us"> <meta name="twitter:card" content="summary"> <meta http-equiv="content-language" content="en"> <meta name="generator" content="HubSpot"></head> <body> <div class="body-wrapper hs-content-id-88561667454 hs-site-page page "> <div data-global-resource-path="Mass_General_Brigham_August_2022/templates/partials/headers/mgbhp-header.html"><div class="otr_hder"> <header class="header"> <button class="menu-toggle"></button> <div class="region r-header-top"> <div class="r-header-top__content"> <div id="hs_cos_wrapper_top_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://member.massgeneralbrighamhealthplan.org/" class="menu-link">Member portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://employer.massgeneralbrighamhealthplan.org/" class="menu-link">Employer portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://broker.massgeneralbrighamhealthplan.org/" class="menu-link">Broker portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="http://provider.massgeneralbrighamhealthplan.org/" class="menu-link">Provider portal</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/covid-19" class="menu-link">COVID-19</a> </li> </ul> </nav></div> </div> </div> <div class="r-header"> <div class="r-header__content"> <div class="logo-wrapper"> <div id="hs_cos_wrapper_header_logo" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="custom-logo"> <a href="https://www.massgeneralbrighamhealthplan.org/"> <img src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Logos/MGB_Health_Plan_horiz_rgb-1.svg" alt="MGB_Health_Plan_horiz_rgb-1"> </a> </div></div> </div> <div class="des_menu"> <div id="hs_cos_wrapper_btm_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link">Explore plans</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-business" class="menu-link">1-4 employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-groups" class="menu-link">5-50 employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/large-groups" class="menu-link">51+ employees</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/individuals-families" class="menu-link">You and your family</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/allies" class="menu-link">Allies plans</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamadvantage.org" class="menu-link">Medicare Advantage</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/medicare-balance" class="menu-link">Medicare Balance</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="javascript:;" class="menu-link">Members</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/find-provider" class="menu-link">Find a doctor</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/benefits" class="menu-link">Benefits</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/pharmacy" class="menu-link">Pharmacy</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/behavioral-health" class="menu-link">Mental health resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/members/member-resources" class="menu-link">Member forms & resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/mgb-aco" class="menu-link">Mass General Brigham ACO</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/employers" class="menu-link">Employers</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-business" class="menu-link">Small businesses</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/small-groups" class="menu-link">Small groups</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/large-groups" class="menu-link">Large groups</a> </li> </ul> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/brokers" class="menu-link">Brokers</a> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers" class="menu-link">Providers</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/join" class="menu-link">Join the network</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/authorization-guidelines" class="menu-link">Authorization guidelines</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/claims" class="menu-link">Claims information</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/medical-policies" class="menu-link">Medical policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/pharmacy-guidelines" class="menu-link">Medical specialty and pharmacy policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/payment-guidelines" class="menu-link">Payment policies</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/care-management" class="menu-link">Care management</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/resources" class="menu-link">Provider resources</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/providers/product-reference" class="menu-link">Product reference</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/admin-newsletter" class="menu-link">Provider admin newsletter</a> </li> </ul> </li> <li class="has-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us" class="menu-link active-branch">Meet us</a> <span class="submenu-toggle"></span> <ul class="submenu level-2"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/contact-us" class="menu-link active-item" aria-current="page">Contact us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/our-leadership" class="menu-link">Our leadership</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://blog.massgeneralbrighamhealthplan.org" class="menu-link">Blog</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/innovations" class="menu-link">Innovations from Mass General Brigham Health Plan</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/in-our-community" class="menu-link">In our community</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/quality" class="menu-link">Commitment to quality</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/careers" class="menu-link">Careers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/newsroom" class="menu-link">Newsroom</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/privacy-and-security" class="menu-link">Privacy and security</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/transparency-regulations" class="menu-link">Transparency & regulations</a> </li> </ul> </li> </ul> </nav></div> </div> <div class="mob_menu"> </div> <div class="des_srch"> <div id="hs_cos_wrapper_st_srch" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="hs-search-field"> <div class="hs-search-field__bar"> <div class="block-title">Search</div> <form action="/hs-search-results"> <div class="frm_item"> <input type="text" class="hs-search-field__input" name="term" autocomplete="off" aria-label="Search" placeholder="Search"> </div> <input type="hidden" name="type" value="SITE_PAGE"> <input type="hidden" name="type" value="BLOG_POST"> <input type="hidden" name="type" value="LISTING_PAGE"> <div class="frm_btn"> <button aria-label="Search"></button> </div> </form> </div> <ul class="hs-search-field__suggestions"></ul> </div></div> </div> </div> </div> </header> </div></div> <main id="main-content" class="body-container-wrapper home-page"> <div class="container-fluid home-row1"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 row1-row-0-force-full-width-section row1-row-0-padding dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1697053447581" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="cm-cwbi-wrapper" id=""> <div class="field__item"> <section class="row cta-block" style="background-image:url('https://massgeneralbrighamhealthplan.org/hubfs/iStock-1389827981.jpg'); background-position:center center;"> <h1 class="cta-block__title large-7"> Contact Mass General Brigham Health Plan </h1> <div class="cta-block__text large-7"> </div> <div class="cta-block__links large-7"> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row2"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668623910594" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1668623910594_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h3>Get answers fast with live chat</h3> <p>Even before you’re a member, you can live chat with our customer service team during regular business hours. Chat with us, call or email one of our customer service lines listed below.<br><br></p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1696519085395" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <style> .colorbutton-widget_1696519085395.colorbutton-widget_1696519085395 { background-color: #003A96; color: #FFFFFF; } .colorbutton-widget_1696519085395.colorbutton-widget_1696519085395:hover { background-color: #0077c8; color: #FFFFFF; } </style> <a class="button colorbutton-widget_1696519085395" href="https://member.massgeneralbrighamhealthplan.org/Chat/ChatNowAnonymous"> Chat with us </a></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1696519155677" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1696519155677_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><br>Need support managing your health insurance plan outside of business hours? The<span> </span><a href="https://member.massgeneralbrighamhealthplan.org" rel="noopener" target="_blank">Member portal</a><span> </span>and the<span> </span><a href="/memberapp" rel="noopener" target="_blank">Member app</a><span> </span>are available 24/7 for accessing your cost sharing information, member ID card, provider search tools, and more.</p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-section"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668623936436" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1668623936436_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">Customer Service</p> <p><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Email Us</a><br><a href="tel:8664145533">866-414-5533</a><br><span>TTY: 711</span><br><span>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM</span><br><span>Thursdays 8:00 AM to 8:00 PM</span><br><span> </span></p> <p style="font-weight: bold;">Customer Service for Mass General Brigham employees</p> <p><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Email Us</a><br><a href="tel:800-432-9449">800-432-9449</a><br><span>TTY: 711</span><br><span>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM</span><br><span>Thursdays 8:00 AM to 8:00 PM</span><br><span> </span></p> <p style="font-weight: bold;">Customer Service for GIC and City of Boston Members</p> <p><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Email Us</a><br><a href="tel:866-567-9175">866-567-9175</a><br><span>TTY: 711</span><br><span>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM</span><br><span>Thursdays 8:00 AM to 8:00 PM</span></p></span></div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1697490370678" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_1697490370678_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">Customer Service for Mass General Brigham ACO Members</p> <p><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Email Us</a><br><a href="tel:800-462-5449">800-462-5449</a><br><span>TTY: 711</span><br><span>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM</span><br><span>Thursdays 8:00 AM to 8:00 PM<br><br></span><span></span></p> <p style="font-weight: bold;"><span>Customer Service for Medicare Advantage Members</span></p> <p><a href="mailto:healthplanmedadvcustomerservice@mgb.org" rel="noopener">Email Us</a><br><a href="tel:855-833-3668" rel="noopener">855-833-3668</a><br>TTY:711<br>Hours:<br>October 1 – March 31, 8 AM-8 PM ET, Mon-Sun  <br>April 1 – September 30, 8 AM-8 PM ET, Mon-Fri</p> <p style="font-weight: bold;"><br>Customer Service for Medicare Balance Members</p> <p style="font-weight: normal;"><a href="mailto:HealthPlanCustomerService-Members@mgb.org" rel="noopener">Email Us</a><br><a href="tel:800-665-1685" rel="noopener" target="_blank">800-665-1685</a><br>TTY: 711<br>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM<br>Thursdays 8:00 AM to 8:00 PM</p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1697490471696" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <hr></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-section"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668623940816" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1668623940816_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">Broker & Account Services team</p> <p><a href="mailto:HealthPlanBrokerandAccountSupport@mgb.org" rel="noopener">Email Us</a><br><a href="tel:866-643-8392">866-643-8392</a><br><span>Hours: <br>Monday through Friday, 8:00 AM to 6:00 PM</span><br><span>Thursdays 8:00 AM to 8:00 PM</span><br><span> </span></p> <p style="font-weight: bold;">Provider Service</p> <p><a href="mailto:HealthPlanProvidersService@mgb.org" rel="noopener">Email Us</a><br><a href="tel:855-444-4647">855-444-4647</a><br><span>Hours: <br>Monday through Friday, 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM</span></p></span></div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16974903970323" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_16974903970323_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p style="font-weight: bold;">Media Inquiries</p> <p><span>Melanie Lown<br></span>Mass General Brigham Health Plan<br><a href="mailto:mlown@mgb.org" rel="noopener">Email Melanie</a><br><span> </span></p> <p style="font-weight: bold;">Compliance Hotline</p> <p>If you have a legal or ethical question or believe that another member of the Mass General Brigham Health Plan community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at <a href="tel:1-844-556-2925">1-844-556-2925 </a>or <a href="https://massgeneralbrighamhealthplan.ethicspoint.com" rel="noopener noreferrer" target="_blank">massgeneralbrighamhealthplan.ethicspoint.com </a> for confidential and anonymous reporting.</p></span></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row3"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1668624001341" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="cm-cwbi-wrapper" id=""> <div class="field__item"> <section class="row cta-block" style="background-image:url('https://massgeneralbrighamhealthplan.org/hubfs/MGBHP%20Rebrand/Rebrand%20images/iStock-1336876548.jpg'); background-position:center center;"> <h2 class="cta-block__title large-7"> Report a compliance issue </h2> <div class="cta-block__text large-7"> <main> <div> <div> <div> <div> <h4><span style="color: #ffffff;">Compliance Hotline</span></h4> <p>If you have a legal or ethical question or believe that another member of the Mass General Brigham Health Plan community has violated a legal or ethical responsibility, you can contact the Compliance Hotline at<span style="color: #b1e4e3;"> <a href="tel:1-844-556-2925" rel="noopener" style="color: #b1e4e3;">1-844-556-2925</a><span style="color: #b1e4e3;">  or </span><a href="https://massgeneralbrighamhealthplan.ethicspoint.com" rel="noopener noreferrer" target="_blank" style="color: #b1e4e3;">massgeneralbrighamhealthplan.ethicspoint.com </a><span style="color: #b1e4e3;"> </span></span>for confidential and anonymous reporting.</p> </div> </div> </div> </div> </main> </div> <div class="cta-block__links large-7"> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid home-row4"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row5"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row6"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row7"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row8"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> <div class="container-fluid home-row9"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> </main> <div data-global-resource-path="Mass_General_Brigham_August_2022/templates/partials/footers/mgbhp-footer.html"><footer class="footer"> <div id="back-to-top" class="back-to-top"><a href="#">Back to Top</a></div> <div class="region r-footer-middle"> <div class="region__content r-footer-middle__content"> <section id="block-contactinfo" class="contact-info"> <div id="hs_cos_wrapper_footer_logo" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="custom-logo"> <a href="https://massgeneralbrighamadvantage.org/"> <img src="https://massgeneralbrighamhealthplan.org/hubfs/Mass%20General%20Brigham%20Health%20Plan/Logos/MGB_Health_Plan_horiz_rgb_rev.svg" alt="MGB Health Plan"> </a> </div></div> </section> <div id="block-footernavigation" class="footer-nav"> <div id="hs_cos_wrapper_ftr_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/explore-plans" class="menu-link">Find a plan</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/find-provider" class="menu-link">Find a provider</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/pharmacy-2023" class="menu-link">Drug look-up</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/newsroom" class="menu-link">Newsroom</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us" class="menu-link">Meet us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/careers" class="menu-link">Careers</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/meet-us/contact-us" class="menu-link active-item" aria-current="page">Contact us</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/interoperability" class="menu-link">Connect to third-party apps</a> </li> </ul> </nav></div> </div> <div class="footer-social"> <div id="hs_cos_wrapper_scl_links" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="scl_liks"> <ul class="menu"> <li> <a href="https://www.facebook.com/MGBHealthPlan/" target="_blank" title="Facebook"></a> </li> <li> <a href="https://www.instagram.com/mgbhealthplan/" target="_blank" title="Instagram"></a> </li> <li> <a href="https://www.linkedin.com/company/mgbhealthplan" target="_blank" title="Linkedin"></a> </li> <li> <a href="https://www.youtube.com/channel/UChkuvuY5gEoHRMhA3maf2cA" target="_blank" title="YouTube"></a> </li> </ul> </div></div> </div> </div> </div> <div class="r-footer-last"> <div class="region__content r-footer-last__content"> <section id="block-copyright" class="copyright"> <div class="field-wrapper"> <div class="field__item"> <div id="hs_cos_wrapper_copyrgt" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_copyrgt_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>© 2024 Mass General Brigham Health Plan, Inc. All Rights Reserved.<br>Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc.<br>and Mass General Brigham Health Insurance Company</p></span></div> </div> </div> </section> <div class="copymenu"> <div id="hs_cos_wrapper_copy_menu" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <nav aria-label="Main menu" class="navigation-primary"> <ul class="submenu level-1"> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://secure.ethicspoint.com/domain/media/en/gui/47250/index.html" class="menu-link">Report a compliance issue</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/nondiscrimination-notice" class="menu-link">Non-discrimination notice</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/nondiscrimination-notice-espanol" class="menu-link">Non-discrimination Spanish</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/privacy" class="menu-link">Disclaimer, privacy, and security</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://resources.massgeneralbrighamhealthplan.org/sales/pdfs/Mass_General_Brigham_Health_Plan_Notice_of_Privacy_Practice_Flyer.pdf" class="menu-link">Notice of privacy practices</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/web-accessibility-statement" class="menu-link">Web Accessibility Statement</a> </li> <li class="no-submenu menu-item hs-skip-lang-url-rewrite"> <a href="https://massgeneralbrighamhealthplan.org/alternate-language-assistance" class="menu-link">Alternate language assistance</a> </li> </ul> </nav></div> </div> </div> </div> </footer></div> </div>  <script defer src="/hs/hsstatic/content-cwv-embed/static-1.1293/embed.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/template_assets/82085669408/1699282166046/Mass_General_Brigham_August_2022/js/main.min.js"></script> <script> var hsVars = hsVars || {}; hsVars['language'] = 'en'; </script> <script src="/hs/hsstatic/cos-i18n/static-1.53/bundles/project.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82085669386/1660631129110/module_82085669386_Menu_Section.min.js"></script> <script src="https://massgeneralbrighamhealthplan.org/hs-fs/hub/5977230/hub_generated/module_assets/82090546779/1660631027605/module_82090546779_Site_Search.min.js"></script>  <script type="text/javascript"> var _hsq = _hsq || []; _hsq.push(["setContentType", "standard-page"]); _hsq.push(["setCanonicalUrl", "https:\/\/massgeneralbrighamhealthplan.org\/meet-us\/contact-us"]); _hsq.push(["setPageId", "88561667454"]); _hsq.push(["setContentMetadata", { "contentPageId": 88561667454, "legacyPageId": "88561667454", "contentFolderId": null, "contentGroupId": null, "abTestId": null, "languageVariantId": 88561667454, "languageCode": "en", }]); </script> <script type="text/javascript" id="hs-script-loader" async defer src="/hs/scriptloader/5977230.js?businessUnitId=0"></script>  <script type="text/javascript"> var hsVars = { render_id: "457e094f-6451-4ebd-9bfb-b1ad2a4dfa1d", ticks: 1732518555366, page_id: 88561667454, content_group_id: 0, portal_id: 5977230, app_hs_base_url: "https://app.hubspot.com", cp_hs_base_url: "https://cp.hubspot.com", language: "en", analytics_page_type: "standard-page", scp_content_type: "", analytics_page_id: "88561667454", category_id: 1, folder_id: 0, is_hubspot_user: false } </script> <script defer src="/hs/hsstatic/HubspotToolsMenu/static-1.354/js/index.js"></script> </body></html>