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service_to_america_medals"><a title="Service to America Medals" target="_blank" href="https://servicetoamericamedals.org/" class="dropdown-item">Service to America Medals</a></li> </ul> </li> <li class="mobile-btn extra-btn"><i class="fas fa-bars"></i></li></ul> </div> </div> </div> </div> </header> <div class="hero-wrapper"> <div class="hero" style="background:url(https://bestplacestowork.org/wp-content/uploads/sites/11/2021/06/BPTW_analysis-1-scaled.jpg) no-repeat center center #101820; background-size: cover;"> <div class="container"> <div class="row"> <div class="col-10 offset-1 col-sm-8 offset-sm-2"> <h1 style="color:#101820;">Government-Wide Findings</h1> </div> </div> </div> </div> </div> <div class="block page-block hide-title"> <div class="container"> <div class="row"> <div class="col-0 col-md-3"> <div id="floating-nav"> <div class="navigation"> <ul> <li> <strong>Jump to</strong> </li> <li id="nav-h-a-look-across-the-federal-government" data-nav-item="h-a-look-across-the-federal-government" class="nav-item current"> A Look Across the Federal Government </li> <li id="nav-h-connection-to-the-mission" data-nav-item="h-connection-to-the-mission" class="nav-item "> Connection to the Mission and the Importance of Leadership </li> <li id="nav-h-notable-workforce-data" data-nav-item="h-notable-workforce-data" class="nav-item "> Notable Workforce Data </li> <li id="nav-h-listening-to-the-workforce" data-nav-item="h-listening-to-the-workforce" class="nav-item "> Listening to the Workforce </li> </ul> </div> </div> </div> <div class="col-md-9 offset-md-0 col-10 offset-1"> <article class="entry post-767 page type-page status-publish has-post-thumbnail hentry" id="page-767" role="page"> <h1 class="page-title">Government-Wide Findings</h1> <section class="entry-content"> <div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading content-item" id="content-h-a-look-across-the-federal-government">A Look Across the Federal Government</h2> <p>The 2023 Best Places to Work in the Federal Government® employee engagement and satisfaction score is 65.7 out of 100, representing a 2.3-point increase from 2022 regarding how our nation’s civil servants view their jobs and agencies. The data includes responses from more than 1 million federal employees, the highest total in the history of the Best Places to Work rankings.  </p> <p>The 2023 government-wide score represented the first increase since 2020, when the federal workforce and the country began dealing with the upheaval caused by the COVID-19 pandemic. </p> <p>The increase in the government-wide score reflects a stepped-up effort on employee engagement and satisfaction by the Biden administration, and may also have been influenced by a flurry of important laws enacted by Congress during the past several years. These actions have required increased commitment by the workforce at agencies across the federal enterprise to implement a wide range of major new policies and programs designed to help individuals, companies and the economy. </p> <p>New laws included the Build Back Better Act, the American Rescue Plan, the Bipartisan Infrastructure Law, and the CHIPS and Science Act, among others. </p> <p>Some sense of normalcy and stability developed in 2023, even if uncertainties remained, with many workers adjusting to the new realities of the workplace post pandemic, and agencies continuing combinations of in-office, hybrid and full-time telework. </p> <p>Among the employees surveyed in 2023, 53.7% have a hybrid work schedule, 14.3 % telework full time and 31.9% go to their workplace each day. This is almost identical to what occurred in 2022. </p> <p>Those who telework full time register the highest 2023 Best Places to Work score among federal employees (74.6) followed by those who work at headquarters (69.2) and those who work in field offices (61.7).</p> <p>Of the 73 agencies included in the Best Places to Work rankings, 49 have registered increases or held steady in their employee engagement and satisfaction scores compared with 2022. Among the 459 subcomponents, 303 have improved or held steady. These numbers represent a substantial improvement from 2022 both for agencies and subcomponents across the government. </p> <p>The data also reveals that employee engagement and satisfaction scores are the highest at midsize agencies, followed by small and then large agencies. </p> <div style="background-color:rgba(188,188,188,0.25)" data-bg-color="#bcbcbc" data-bg-color-opacity="25" data-border-thickness="0" class="wp-block-pps-gutenberg-blocks-styled-container pps-styled-container pb-0 p-b-0 pt-3 p-t-3"> <h5 class="wp-block-heading" id="h-government-wide-engagement-and-satisfaction-score-trend">Government-wide Engagement and Satisfaction Score Trend</h5> <div id="govt-wide-engagement-score-trend-wrapper"></div> <div style="height:25px" aria-hidden="true" class="wp-block-spacer"></div> <p class="has-small-font-size">*<em><em>Because the Department of Veterans Affairs and several other agencies did not participate in the Federal Employee Viewpoint Survey and instead decided to administer their own internal surveys, they are not included in the government-wide Best Places to Work engagement and satisfaction score but are part of the agency rankings. </em></em></p> <p class="has-small-font-size">*<em>A break in trendline represents significant changes to the Federal Employee Viewpoint Survey and calculation methodology. Therefore, yearly Best Places to Work scores should only be compared with those that are on the same trendline. </em></p> <p><sub>Government-wide Best Places to Work in the Federal Government data: Partnership for Public Service.</sub></p> </div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading content-item" id="content-h-connection-to-the-mission"><strong>Connection to the Mission and the Importance of Leadership</strong> </h2> <p>The 2023 Best Places to Work data shows that the top factors influencing engagement and satisfaction center on employees having a strong connection to their agency’s mission as well as effective senior leadership. </p> <p>The connection to mission includes identifying with the work and goals of the organization, feeling inspired by the job, having a sense of accomplishment and believing that the work contributes to the common good. </p> <p>Effective leadership involves senior leaders generating high levels of motivation and commitment, maintaining high standards of honesty and integrity, and keeping employees informed about what is going on in the organization. Senior leaders encompass the heads of departments and agencies, and their immediate leadership teams, including members of the Senior Executive Service. </p> <p>It is noteworthy that one’s connection to mission has emerged as the most important driver of engagement and satisfaction for the first time in the history of the rankings. In past years, leadership was the leading driver of employee engagement, and it remains a critical component of a well-functioning workforce.  </p> <p>Over the years, we have learned that good leaders not only focus on policy but also place an emphasis on creating workplace conditions that foster improved government effectiveness.  </p> <p>Leaders should take targeted actions responsive to workforce needs, ensuring that employees are motivated and their concerns are both heard and addressed so agencies can achieve their missions and serve the public good.  </p> <p>Federal leaders also should learn from the examples of high-performing agencies highlighted by the Best Places to Work findings and create workplace conditions that foster improved government effectiveness and performance. Moreover, agencies should strive to follow the best practices of top private sector employers. </p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading content-item" id="content-h-notable-workforce-data"><strong>Notable Workforce Data</strong> </h2> <p>In past years, employees gave their supervisors a higher score than their senior leaders, and that remains true for 2023. The 2023 supervisor score is 80.2, a 0.5-point increase from 2022.</p> <p>Although the senior leadership score of 57.3 is low and an issue of concern, it has increased by 2 points from 2022. Given the impact of senior leaders on employee engagement and satisfaction, it should be celebrated that the senior leadership score has increased.  </p> <p>In terms of length of government service, senior leaders and employees with less than one year of experience have the highest engagement and satisfaction scores. The scores for employees after their first year on the job tend to go down the longer they remain in the government, a signal that agency leaders need to pay closer attention to newer employees and find ways to help them maintain and improve their engagement and satisfaction levels.</p> <p>The same is not true on the issue of employee recognition for their work, which is the lowest category score among all workplace issues in the survey. Only about half of all employees agree their commitment to high-quality work is recognized in a meaningful way. </p> <p>In addition, although the 2023 data shows a 1.5-point increase in employee satisfaction with pay, the category score is just 57.4, despite a federal government-wide pay raise of 4.6% in 2023 and 2.7% in 2022. </p> <p>The data also reveals that 33.8 % of employees are considering leaving their organization within a year. This includes 18.2% who might look for another job in the federal government and 11.6% who might leave government completely, including by retiring. </p> <h2 class="wp-block-heading content-item" id="content-h-listening-to-the-workforce"><strong>Listening to the Workforce</strong> </h2> <p>Employees give their agencies a score of 47.7 out of 100 on the question of whether “the results of this survey will be used to make my agency a better place to work.”  </p> <p>Although still low, this represents a 4.8-point increase from 2022 and suggests an increased confidence in the willingness of agency leaders to take responsive actions when employees provide feedback.  </p> <p>This year’s survey response rate is also higher compared with 2022. Analysis shows that communication from leadership about the employee survey results is a key to improving the survey response rate. According to the data, 70% of respondents say their organization shares the employee survey results. Agencies whose employees indicate their organization shares the survey results have a higher survey response rate. </p> <p>The nation’s more than 2 million civil servants are vital to our system of government and the health of our democracy. The 2023 Best Places to Work analysis shows signs of improved employee engagement and satisfaction across the federal government and should encourage agency leaders to continue to place increased emphasis on empowering and recognizing the federal workforce with targeted, proactive strategies responsive to its concerns. </p> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> <div class="su-box su-box-style-default" id="" style="border-color:#004f4b;border-radius:3px"><div class="su-box-title" style="background-color:#00827E;color:#ffffff;border-top-left-radius:1px;border-top-right-radius:1px">Recommended Steps to Improve Employee Engagement</div><div class="su-box-content su-u-clearfix su-u-trim" style="border-bottom-left-radius:1px;border-bottom-right-radius:1px"> <p><strong>Based on our findings from the Best Places to Work data, there are several approaches that can be taken by agencies to improve employee engagement and satisfaction. This includes: </strong></p> <table> <tbody> <tr> <td><img fetchpriority="high" decoding="async" class="alignnone wp-image-357 size-thumbnail" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2023/05/noun-participation-4570280-00827E.svg" alt="" width="250" height="250"></td> <td style="padding: 10px;">Increase employee involvement in decision-making and opportunities for leadership and employee communication. </td> </tr> <tr> <td><img decoding="async" class="alignnone wp-image-357 size-thumbnail" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2023/05/noun-goal-3202593-00827E.svg" alt="" width="250" height="250"></td> <td style="padding: 10px;">Maintain transparent goals and increase recognition of work critical to the achievement of those goals.</td> </tr> <tr> <td><img decoding="async" class="alignnone wp-image-357 size-thumbnail" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2023/05/noun-light-2525537-00827E.svg" alt="" width="250" height="250"></td> <td style="padding: 10px;">Create time and space for innovation. </td> </tr> <tr> <td><img loading="lazy" decoding="async" class="alignnone wp-image-357 size-thumbnail" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2023/05/noun-conversation-1136840-00827E.svg" alt="" width="250" height="250"></td> <td style="padding: 10px;">Create opportunities for interpersonal relationships through resource groups, coaching or mentoring. These efforts are not just critical for learning the work, but also create opportunities to raise concerns, provide space to grow and break down silos.</td> </tr> </tbody> </table> </div></div> <div style="height:50px" aria-hidden="true" class="wp-block-spacer"></div> </div></div> </section> </article> </div> </div> </div> </div> <div class="page-block-footer"> <div class="container"> <div class="row"> <div class="col"> <p></p> <p></p> <h3 id="h-what-are-the-rankings"><strong>What are the rankings?</strong></h3> <p> </p> <p><span class="EOP SCXW139414466 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"><span class="TextRun SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW138226325 BCX0">The Best Places to Work rankings, produced by the </span></span><a class="Hyperlink SCXW138226325 BCX0" href="https://ourpublicservice.org/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138226325 BCX0">Partnership for Public Service</span></span></a><span class="TextRun SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"> <span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138226325 BCX0">and</span> </span><a class="Hyperlink SCXW138226325 BCX0" href="https://www.bcg.com/industries/public-sector/us-public-sector-and-government" target="_blank" rel="noreferrer noopener"><span class="FieldRange SCXW138226325 BCX0"><span class="TextRun Underlined SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138226325 BCX0">Boston Consulting Group</span></span></span></a><span class="TextRun SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW138226325 BCX0">, offer the most comprehensive assessment of how federal public servants view their jobs and workplaces, providing employee perspectives on leadership, pay, innovation, work-life </span><span class="NormalTextRun SCXW138226325 BCX0">balance</span><span class="NormalTextRun SCXW138226325 BCX0"> and other issues. </span><span class="NormalTextRun SCXW138226325 BCX0">The </span><span class="NormalTextRun SCXW138226325 BCX0">data used to develop the scores and rankings was collected by the Office of Personnel Management’s </span></span><a class="Hyperlink SCXW138226325 BCX0" href="https://www.fedview.opm.gov/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138226325 BCX0">Federal Employee Viewpoint Survey</span></span></a><span class="TextRun SCXW138226325 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"> <span class="NormalTextRun SCXW138226325 BCX0">from May to July 14, 2023</span><span class="NormalTextRun SCXW138226325 BCX0">,</span><span class="NormalTextRun SCXW138226325 BCX0"> and involved more than </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW138226325 BCX0">625,000 employees</span><span class="NormalTextRun SCXW138226325 BCX0">. </span><span class="NormalTextRun SCXW138226325 BCX0">Additional</span> <span class="NormalTextRun SCXW138226325 BCX0">data</span><span class="NormalTextRun SCXW138226325 BCX0"> from the agencies that administer their own employee surveys</span> <span class="NormalTextRun SCXW138226325 BCX0">includes</span> <span class="NormalTextRun SCXW138226325 BCX0">at</span><span class="NormalTextRun SCXW138226325 BCX0"> least </span><span class="NormalTextRun AdvancedProofingIssueV2Themed SCXW138226325 BCX0">394,800 employees</span><span class="NormalTextRun SCXW138226325 BCX0"> at 1</span><span class="NormalTextRun SCXW138226325 BCX0">2</span> <span class="NormalTextRun SCXW138226325 BCX0">agencies</span><span class="NormalTextRun SCXW138226325 BCX0">.</span><span class="NormalTextRun SCXW138226325 BCX0"> Combined, this year’s ranking</span><span class="NormalTextRun SCXW138226325 BCX0">s</span> <span class="NormalTextRun SCXW138226325 BCX0">represent</span> <span class="NormalTextRun SCXW138226325 BCX0">the </span><span class="NormalTextRun SCXW138226325 BCX0">view</span><span class="NormalTextRun SCXW138226325 BCX0">s</span><span class="NormalTextRun SCXW138226325 BCX0"> of more than </span><span class="NormalTextRun SCXW138226325 BCX0">1</span><span class="NormalTextRun SCXW138226325 BCX0"> million federal employees. </span></span><span class="EOP SCXW138226325 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span> </span></p> <p> </p> <h3 id="h-what-is-the-engagement-and-satisfaction-score">What is the engagement and satisfaction score?</h3> <p> </p> <p><span class="TextRun SCXW244025746 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244025746 BCX0">The Best Places to Work score is calculated using a proprietary weighted formula that looks at responses to three different questions in the </span></span><a class="Hyperlink SCXW244025746 BCX0" href="https://www.fedview.opm.gov/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW244025746 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW244025746 BCX0">federal survey</span></span></a><span class="TextRun SCXW244025746 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW244025746 BCX0">. The more the question predicts intent to remain, the higher the weighting.</span></span><span class="EOP SCXW244025746 BCX0" data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">I recommend my organization as a good place to work. (Q. 46)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Considering everything, how satisfied are you with your job? (Q. 70)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Considering everything, how satisfied are you with your organization? (Q. 72)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li> </ul> <p></p> <p> </p> <div class="wp-block-spacer" aria-hidden="true"></div> <p> </p> <h3 id="h-changes-to-the-2021-rankings">Changes to the 2023 Rankings</h3> <p> </p> <p><span data-contrast="auto">Due to changes to the Federal Employee Viewpoint Survey and the Partnership’s method for calculating scores, 2023 Best Places to Work results cannot be compared to the years before 2020. Also, because workplace categories go through calculation changes to reflect the latest changes in the FEVS survey items, some category scores are not comparable to previous years’ scores. See more information in </span><a href="https://bestplacestowork.org/about/methodology/"><span data-contrast="none">Methodology</span></a><span data-contrast="auto">.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p></p> <p></p> </div> </div> </div> </div> <footer class="site-footer"> <div class="container"> <div class="row"> <div class="col-12 col-md-5 col-lg-3 info"> <div class="logo"> <a href="https://ourpublicservice.org/" title="Partnership for Public Service logo"> <img alt="Partnership for Public Service logo" class="partnership-logo" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2022/03/PPS_vertical_KO.svg" /> </a> </div> <div class="address"> <p class="location"><b>Partnership for Public Service</b><br /> 600 14th Street NW <br /> Suite 600<br /> Washington, DC 20005<br /> <br /> <a href="tel:2027759111">(202) 775-9111</a></p> </div> <div class="site-list"> <section 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