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Por favor:<ul><li>Montar um carrinho de compras on-line ou;</li><li>Envie-nos uma lista para brasil@thorlabs.com;</li><li>Envie-nos uma descrição dos itens para brasil@thorlabs.com,</li></ul>E teremos o maior prazer de emitir uma cotação formal e enviaremos para você dentro de 24 horas.<br><br>Por favor informar <u>nome/razão social</u>, <u>endereço completo</u> (endereço de entrega e de faturamento) CPF/CNPJ.</div></div><br><div class='row'><b>Q: Posso ver os preços em Real R$ no web?</b><br><div class='response'><b>R:</b> Sim, você pode ver preços de todos itens em R$ e a disponibilidade de produtos no www.thorlabs.com<br><br><div class='panel panel-default' align=''><div class='panel-heading'>No canto superior direito há opção para alterar a moeda para R$.</div><div class='panel-body'><img src='images/FAQinfo1.jpg' class='img-responsive'></div><div class='panel-heading'>Escolhendo itens, preço e disponibilidade em São Carlos, SP, Brazil serão indicados.</div><div class='panel-body'><img src='images/FAQinfo2.jpg' class='img-responsive'></div><div class='panel-heading'>Você pode montar um carrinho. O seu carrinho mostrará os preços e a disponibilidade para entrega no Brasil:<br></div><div class='panel-body'><img src='images/FAQinfo3.jpg' class='img-responsive'></div></div>Assim, você pode finalizar a compra, pedir uma cotação formal e/ou confirmar a compra. Infelizmente pagamentos em R$ não pode ser feito online. Caso for pagamento com cartão de crédito, por favor informar e mandaremos um formulário de autorização de transação de cartão de crédito.</div></div><br><div class='row'><b>Q: Receberei uma NF?</b><br><div class='response'><b>R:</b> Sim, a NF (fatura) será enviada por correio eletrônico e a NF também acompanha o produto enviado fisicamente.</div></div><br><div class='row'><b>Q: Quais são os termos de pagamento?</b><br><div class='response'><b>R:</b> A Thorlabs trabalha com a forma de Pagamento Pré-Pago.<br>Por favor nos contatar caso seja necessário o pagamento em 10 dias ou 30 dias a partir da data da NF.<br>Temos uma conta bancária no Banco do Brasil, e no Bradesco.<br>Aceitamos pagamento por depósito bancário, transferência, boleto ou cartão de crédito.</div></div><br><div class='row'><b>Q: Eu pago frete a parte?</b><br><div class='response'><b>R:</b> Comprando em Real R$, você não paga frete separadamente. O preço do produto já inclui o frete até seu destino.<br>Comprando em U$ (Dollars) na Thorlabs EUA, o frete pré-pago é incluído na cotação. Mas isto depende muito de seu modo de transporte e dos “incoterms” utilizados.</div></div><br><div class='row'><b>Q: Qual é o prazo de entrega para receber os produtos?</b><br><div class='response'><b>R:</b> Nós temos produtos em estoque para pronta entrega em Sao Carlos, SP, Brasil.<br>Os produtos em estoque podem ser consultados pelo link: <a href="http://www.thorlabs.com/brazilstock.cfm">http://www.thorlabs.com/brazilstock.cfm</a><br>Se o produto não estiver disponível em estoque em Real R$, a entrega é feita normalmente de 2 a 8 semanas; prazo a ser confirmado na recepção da ordem.</div></div><br><div class='row'><b>Q: Tem uma lista de produtos em estoque no Brasil?</b><br><div class='response'><b>R:</b> A lista de itens em estoque no Brasil está sempre atualizada.<br><a href="http://www.thorlabs.com/brazilstock.cfm">http://www.thorlabs.com/brazilstock.cfm</a></div></div><br><div class='row'><b>Q: Preciso de NF hoje, mesmo que receberei os produtos só mais tarde, o que Thorlabs pode oferecer?</b><br><div class='response'><b>R:</b> Podemos emitir um 'NF de simples faturamento para entrega futura'.</div></div><br><div class='row'><b>Q: Gostaria de pagar com cartão de crédito on-line em Real, como devo proceder?</b><br><div class='response'><b>R:</b> Enviaremos um documento para você preencher e devolver para autorizar o debito no seu cartão de crédito aqui no Brasil usando R$ para compras em Real R$. Uma vez que o débito tenha sido autorizado pela empresa de cartão de crédito CIELO, lhe enviaremos um comprovante do débito.</div></div><br><div class='row'><b>Q: Posso obter uma cotação e confirmar uma ordem em USD?</b><br><div class='response'><b>R:</b> Sim, estaremos felizes emitir uma cotação em USD com todos os detalhes que você precisará para importar os itens cotados para o Brasil. (tradução dos itens, peso unitário, HTS e NCM.)</div></div><br><div class='row'><b>Q: Posso obter uma cotação em USD no modulo “importa fácil”?</b><br><div class='response'><b>R:</b> Sim, temos experiência em preparar a cotação “importa fácil”. Precisamos pre-embalar os itens as serem cotados para ter certeza que caiba num pacote com os limites da “importa fácil”. Uma vez que vocês obtiverem a Licença de Importação, preparamos o pacote para despacho conforme regras da importa fácil utilizando as etiquetas certas e o serviço dos Correios US Postal Service.</div></div><br><div class='row'><b>Q: Preciso de um produto com urgência, qual e a maneira mais rápida?</b><br><div class='response'><b>R:</b> Tem várias possibilidades, listamos algumas que vocês podem escolher dependendo da disponibilidade do produto, do custo, da urgência. Por favor entre em contato para podermos ajudar a agilizar no seu caso especifico.<br><ol type="a"><li>O produto está em estoque na Thorlabs Brasil. (conforme lista online ou informação no site quando está em R$. ver mais detalhes neste documento.) Favor entrar em contato com Thorlabs Brasil para fechar seu pedido para saída de São Carlos em 24 h para entrega para vocês.<ul type="disc"><li>Isto seria a maneira mais rápida, porém,</li><li>O preço em R$ inclui todos impostos, frete e taxas de importação.</li></ul></li><li>O produto não está em estoque no Brasil, mas está em estoque na Thorlabs EUA.<br><ol type="a"><li>Podemos importar o produto em 2-3 semanas e revender em R$ para vocês.<br><ul type="disc"><li>Isto seria a maneira mais ou menos rápida, porém,</li><li>O preço em R$ inclui todos impostos, frete e taxas de importação.</li></ul></li><li>Vocês podem pedir o produto em USD e entrega por FEDEX / DHL para seu endereço no Brasil<br><ul type="disc"><li>Isto seria a maneira mais ou menos rápida (demora em torno de 1 semana), porém,</li><li>Além do preço em USD teria o frete (normalmente 100 USD dependendo do peso/tamanho do pacote) mais 60% de impostos em cima do valor total (60% do valor produto+frete) a pagar na importação para a empresa de courier.</li></ul></li></ol></li></ol></div></div><br><div class='row'><b>Q: Thorlabs tem uma 'carta de exclusividade'?</b><br><div class='response'><b>R:</b> Sim, temos. Entre em contato conosco e enviaremos esta carta para vocês.</div></div><br><div class='row'><b>Q: Tenho uma pergunta técnica, estou procurando um produto que não encontrei no www.thorlabs.com. O que fazer?</b><br><div class='response'><b>R:</b> Temos suporte técnico para produtos da Thorlabs. Mrs. Vanessa Calil aqui em São Carlos, Brasil, será feliz em ajudá-lo. Por favor, escreva para brasil@thorlabs.com ou techsupport.br@thorlabs.com ou ligue para 16-3413-7062.</div></div><br><div class='row'><h4>Agradecemos a preferência pelos produtos da Thorlabs.</h4></div><br></div></div><div class='modal-footer'><div align='center'><button type='button' class='btn btn-danger' data-dismiss='modal'>Close</button></div></div></div></div></div>