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Easy","file-name":"4ddbfe6e-c6ea-17ad-40fd-0dd45696be87.xml","text_html":"\u003cp>eBay selects the delivery service for you, arranges buyer payment, and provides you with a prepaid, tracked and fully protected label or QR code, ensuring a simple and secure delivery.\u003c/p>","image_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","alt_s":"","image_s":"/static-assets/images/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg"}]}]},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text-image-tile-element","objectGroupId":"851f","objectId":"851f6c3b-8610-af96-1f29-21a8fbdfa364","title_t":"Competitive rates","internal-name":"Text Image Tile Element - Competitive rates","file-name":"851f6c3b-8610-af96-1f29-21a8fbdfa364.xml","text_html":"\u003cp>Provide your buyers with the delivery options to meet their needs, with competitive prices.\u003c/p>","image_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","alt_s":"","image_s":"/static-assets/images/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg"}]}]}],"colourGroup_s":"default","columnLayout_s":"three-column","padding_s":"","targeting_s":"","anchor_b":"true","file-name":"e892dd59-6a04-1b2f-6aac-b222647364db.xml","disclaimer_html":"","userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text-image-tile","objectGroupId":"b907","objectId":"b9079175-34d9-a7da-0c27-53a4df773719","title_t":"You're protected","subtitle_t":"","internal-name":"Text Image tile - You're protected","anchor_b":"true","elements_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text-image-tile-element","objectGroupId":"ac0e","objectId":"ac0eed48-c6e4-10c3-f0e6-7a8de0b28c52","title_t":"Protection","internal-name":"Text Image Tile Element - Protection","file-name":"ac0eed48-c6e4-10c3-f0e6-7a8de0b28c52.xml","text_html":"\u003cp>Your item is fully covered against loss or damage during transit from the moment it's scanned by the carrier until delivery confirmation.\u003c/p>","image_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","alt_s":"","image_s":"/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg"}]}]},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text-image-tile-element","objectGroupId":"f727","objectId":"f7278b0c-7f8e-9556-2823-8db5c0e246b8","title_t":"Seller standards","internal-name":"Text Image Tile Element - Seller standards","file-name":"f7278b0c-7f8e-9556-2823-8db5c0e246b8.xml","text_html":"\u003cp>Your seller performance standards and service metrics won’t be affected by late deliveries, as long as you post using the prepaid label provided within your stated handling time.\u003cbr />\u003c/p>","image_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","alt_s":"","image_s":"/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg"}]}]},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text-image-tile-element","objectGroupId":"9bd6","objectId":"9bd6a47d-0640-8f08-96a2-ce0f30a50a2c","title_t":"Neutral or negative feedback","internal-name":"Text Image Tile Element - Neutral or negative feedback","file-name":"9bd6a47d-0640-8f08-96a2-ce0f30a50a2c.xml","text_html":"\u003cp>Neutral or negative feedback for delivery-related issues can be requested to be removed from your account via \u003ca href=\"http://ebay.co.uk/sellerhelp\">Seller Help\u003c/a>, as long as you post using the prepaid label provided within your stated handling time.\u003c/p>","image_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","alt_s":"","image_s":"/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":"/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg"}]}]}],"colourGroup_s":"default","columnLayout_s":"three-column","padding_s":"","targeting_s":"","file-name":"b9079175-34d9-a7da-0c27-53a4df773719.xml","disclaimer_html":"","userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/text","objectGroupId":"5f5d","objectId":"5f5d9837-b6de-1c37-0a31-ae85284039f9","title_t":"","subTitle_t":"","internal-name":"Text - Evri parcel drop-off point","colourGroup_s":"default","padding_s":"top-bot","targeting_s":"","anchor_b":"false","anchorSecTitle_b":"false","file-name":"5f5d9837-b6de-1c37-0a31-ae85284039f9.xml","text_html":"\u003cp>Find your nearest parcel drop-off point for \u003ca href=\"https://www.evri.com/find-a-parcelshop\">Evri\u003c/a>.\u003c/p>","subtext_html":"","userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/accordion","objectGroupId":"c992","objectId":"c992b776-da26-f6b4-8843-669aac27bce8","title_t":"FAQs - About Simple Delivery","subtitle_t":"","internal-name":"Accordion - FAQ - About Simple Delivery","colourGroup_s":"default","layout_s":"","padding_s":"default","targeting_s":"","anchor_b":"true","file-name":"c992b776-da26-f6b4-8843-669aac27bce8.xml","accordionList_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How does Simple Delivery work?","text_html":"\u003cp>We automatically select the appropriate postage options so you don’t have to waste time getting out the tape measure and scales, or worry about making a costly mistake. Your buyer will have the flexibility to choose either a standard or express delivery option at checkout. \u003cbr />\u003c/p>\n\u003cp>1. After your item is sold, you’ll be provided with a printable label and printer-less QR code. For clothing items,* you’ll receive a Packlink label, and for all other eligible categories, you’ll be provided with a label from eBay.\u003c/p>\n\u003cp>2. Generate the label or QR code from your account, and follow the instructions to drop off your item at the nearest carrier location. All items with Simple Delivery will be tracked and fully covered. \u003c/p>\n\u003cp>Simple Delivery is available for eligible listings by private sellers on the eBay.co.uk site. Labels are only available for domestic deliveries within the UK. \u003cbr />  \u003cbr />*All items listed in clothing categories on ebay.co.uk, excluding categories such as accessories, hats, footwear, watches, bags and jewellery.\u003cbr />\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What will the transactions look like for the delivery costs?","text_html":"\u003cp>\u003cstrong>For clothing categories:\u003c/strong>\u003cbr />When your buyer pays for delivery at checkout, the amount will be credited to and deducted from your account and paid to Packlink, the label provider. You'll receive a postage label and QR code to post the sold item. The label cost, covered by the buyer's payment, is included in your eBay sales earnings.\u003cbr />\u003cbr />See \u003ca href=\"https://www.ebay.co.uk/help/fees-billing/sell-fees-payments/reconciling-ebay-sales-transactions?id=4847\">Reconciling your eBay sales transactions\u003c/a> for further information. \u003cbr />\u003cbr />\u003c/p>\n\u003cp>\u003cstrong>For all other eligible categories:\u003c/strong>\u003cbr />Your buyer will pay for delivery at checkout and you’ll receive a postage label and QR code to post the sold item. Delivery costs are paid to eBay.\u003cbr />\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Can I adjust the size and weight details of my item?","text_html":"\u003cp>If we're unable to determine the size and weight of your item accurately, you'll be asked to specify these details when you list it. This ensures you receive a suitable postage label when your item sells. You may also choose to update the size and weight if you believe our estimate is incorrect. Just make sure to report accurate measurements to avoid additional charges.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How are transaction fees dealt with for the prepaid postage label provided?","text_html":"\u003cp>There are no transaction fees applied to the delivery costs when using the prepaid Packlink delivery label that comes with Simple Delivery.\u003cbr />\u003cbr />See \u003ca href=\"https://www.ebay.co.uk/help/selling/fees-credits-invoices/selling-fees?id=4822\">Fees for private sellers\u003c/a> for more details. \u003cbr />\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How is the label provided to me chosen?","text_html":"\u003cp>We’ll take into account the buyer’s location, the item location, distance to your local drop-off location, the appropriate delivery service for the item you're posting, and whether the buyer has selected a standard or express delivery service at checkout, amongst a number of other factors.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How are delivery costs determined for my buyer?","text_html":"\u003cp>When you create a listing, you'll see an estimated \"starting from\" delivery cost for standard home delivery. Buyers can choose between standard or express delivery, which have different prices. Delivery costs can also change based on the item's final sale price. Additionally, we may periodically provide promotional offers that discount or provide free delivery. For buyers purchasing multiple items from you, combined postage could be available. After the sale, you can check the delivery cost paid by the buyer in the Order Details, Postage Labels section in My eBay, your order confirmation, and the postage label invoice.\u003c/p>"}],"userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/accordion","objectGroupId":"470c","objectId":"470cfc8e-4df1-fba2-28fa-1974b490aa43","title_t":"Opt in/opt out and eligibility","subtitle_t":"","internal-name":"Accordion - FAQs - Opt in/opt out and eligibility","anchor_b":"false","colourGroup_s":"default","layout_s":"","padding_s":"default","targeting_s":"","file-name":"470cfc8e-4df1-fba2-28fa-1974b490aa43.xml","accordionList_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Can I opt out of Simple Delivery?","text_html":"\u003cp>Yes, you can opt out of Simple Delivery when you’re creating the listing. \u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What listings are eligible for Simple Delivery?","text_html":"\u003cp>Simple Delivery is currently available to private sellers in the UK selling:\u003c/p>\n\u003cul>\n\u003cli>Clothing items that have a ‘Buy it Now’ price, auction starting price, or reserve price of £500 or less\u003c/li>\n\u003cli>Items in all other eligible categories that have a 'Buy it Now' price, auction starting price, or reserve price of £750 or less   \u003c/li>\n\u003cli>Items (once packaged) within the following dimensions and maximum weight:\u003cbr />\u003cbr />- \u003cstrong>For shop drop-off:\u003c/strong> where no side exceeds 120cm in length, the volume is no more than 245cm and the package is up to 15kg. To calculate the volume: add together the two shortest sides and multiply it by two, and then add the length.\u003cbr />\u003cbr />- \u003cstrong>For locker drop-off:\u003c/strong> 66cm x 41cm x 38cm and the package is up to 15kg.\u003c/li>\n\u003c/ul>\n\u003cp>Authenticity Guarantee and bulky listings are currently excluded from Simple Delivery.\u003cbr />\u003cbr />\u003ca href=\"https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575\">Learn more about ineligible items\u003c/a>.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What UK postcodes are excluded for Simple Delivery?","text_html":"\u003cp>No express delivery option will be available to your buyers, where your item is based in certain parts of any of the following postcodes: AB, BN, BT, CA, DD, DG, E1, EC, EH, FK, G8, GY, HS, IM, IP, IV, JE, KA, KW, LL, ML, NE, NG, PA, PH, PL, RH, SA, SY, TD, TQ, TR, YO, ZE.\u003c/p>\n\u003cp>Delivery from the following out-of-areas postcodes will be between 5-7 business days following dispatch: AB35-AB38, AB53-AB56, FK17-FK22, IM1-IM9, IV10-IV19, IV2, IV20-IV29, IV3, IV30-IV39, IV4, IV40-IV49, IV5, IV50-IV56, IV6-IV9, KA27, KA28, KW1, KW10-KW17, KW2-KW9, PA17, PA18, PA20-PA38, PA41-PA80, PH10, PH11, PH13-PH49, PH3, PH5, PH50, PH6, PH7, PO30-PO41, TR21-TR25. Simple Delivery is not available outside the UK and is not available to PO Box or BFPO addresses.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Do I need to do anything to my current listings?","text_html":"\u003cp>Simple Delivery will automatically apply to all new eligible listings from private sellers in the relevant categories. Your existing listings will not be affected.\u003c/p>"}],"userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/accordion","objectGroupId":"098c","objectId":"098c8dce-7edd-6ea2-b3d3-1251c3c8084d","title_t":"Protections and returns","subtitle_t":"","internal-name":"Accordion - FAQs - Protections and returns","anchor_b":"false","colourGroup_s":"default","layout_s":"","padding_s":"default","targeting_s":"","file-name":"098c8dce-7edd-6ea2-b3d3-1251c3c8084d.xml","accordionList_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How is my item covered?","text_html":"\u003cp>Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Does Simple Delivery have a cover limit for items during transit?","text_html":"\u003cp>No, there is no cover limit within Simple Delivery for eligible items; they are fully protected for the amount they sold for on eBay.\u003c/p>\n\u003cp>To ensure this complete coverage:\u003c/p>\n\u003cul>\n\u003cli>Use the prepaid label provided by eBay.\u003c/li>\n\u003cli>For clothing categories, comply with the Packlink terms and conditions of carriage. For all other eligible categories, comply with the eBay Simple Delivery terms and conditions of carriage.\u003cbr />\u003c/li>\n\u003c/ul>\n\u003cp> See 'What listings are eligible for Simple Delivery?' for more information.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What should happen in the event my item is lost or damaged during transit?","text_html":"\u003cp>Your buyer should raise an “Item not received” or “Arrived damaged” claim as applicable. See our \u003ca href=\"https://www.ebay.co.uk/help/buying/returns-refunds/returns-missing-items-refunds-buyers?id=4008\">Help page\u003c/a> for more information.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What happens if the buyer wants to return an item?","text_html":"\u003cp>Should the buyer request a return, you may be responsible for refunding the buyer any outbound delivery costs for the label provided to you (including for express delivery), in addition to the item cost. See '\u003ca href=\"https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115\">How to handle a return request as a seller\u003c/a>' for more information.\u003ca id=\"post\">\u003c/a>\u003c/p>"}],"userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/accordion","objectGroupId":"5628","objectId":"562831cb-c65d-3350-3ec1-bf3a86c9650e","anchor_b":"false","title_t":"How to post","subtitle_t":"","internal-name":"Accordion - FAQs - How to post","colourGroup_s":"default","layout_s":"","padding_s":"default","targeting_s":"","file-name":"562831cb-c65d-3350-3ec1-bf3a86c9650e.xml","accordionList_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"When must I send my item?","text_html":"\u003cp>You should aim to send your item within 2 business days to ensure that buyers receive their order quickly and we're able to estimate the delivery date accurately. You can select a maximum handling time of 3 business days. Provided you use the prepaid label and you send the item within your stated handling time, your seller performance standards and service metrics won’t be affected by late deliveries. See our \u003ca href=\"https://www.ebay.co.uk/help/policies/selling-policies/seller-standards-policy?id=4347\">Seller standards policy\u003c/a> and \u003ca href=\"https://www.ebay.co.uk/help/policies/selling-policies/seller-performance-policy/service-metrics-policy?id=4769\">Service metrics policy\u003c/a> for more information.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How can I ensure my item is properly packaged?","text_html":"\u003cp>After you’ve sold your item, it’s important to pack it securely, in the right type of packaging, to make sure it gets to your buyer in perfect condition. Here are some tips on packing your item:\u003c/p>\n\u003cul>\n\u003cli>Choose a container that’s slightly larger than the item, so you can cushion it with packing material on all sides.\u003c/li>\n\u003cli>Surround the item with bubble wrap, packing peanuts, foam, or paper (so there’s no room for things to move around).\u003c/li>\n\u003cli>Use clear or brown packaging tape, eBay-branded tape, reinforced packing tape, or paper tape, which should be at least 2 inches wide.\u003c/li>\n\u003cli>Don’t use masking tape, cellophane tape, cord, string, or twine.\u003c/li>\n\u003cli>Tape the opening of the box and reinforce all seams and edges.\u003c/li>\n\u003cli>Clearly label the package on a flat surface and include a return address.\u003c/li>\n\u003cli>If you’re reusing a box, cover any previous labels and cross out any previous addresses with a black marker. You can also print a packing slip and include it in your package when you print your label.\u003c/li>\n\u003c/ul>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Do I need a printer to use the label?","text_html":"\u003cp>No, you'll be provided with a QR code that you can take to the carrier drop-off location to have the label printed for you. You’ll also be provided with a label you can print at home.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What carriers are available on Simple Delivery?","text_html":"\u003cp>All postage labels will be from Evri.\u003cbr />\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Where can I find my nearest drop off location?","text_html":"\u003cp>Once you generate the label, a link will be provided to help you find your nearest parcel drop-off point for \u003ca href=\"https://www.evri.com/find-a-parcelshop\">Evri\u003c/a>. \u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How can I print the packing slip?","text_html":"\u003cp>After you generate the prepaid label, you can print a packing slip from the Postage labels page. You can also print a packing slip in My eBay or Seller Hub.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"How can I track the status of the item?","text_html":"\u003cp>You can track the status of your item in the View Order Details section of My eBay or Seller Hub.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"Can I arrange for my item to be collected?","text_html":"\u003cp>Collection is not currently available for Simple Delivery. If you would like your item collected, you should opt out of Simple Delivery when creating your listing.\u003c/p>"}],"userVisibility_s":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","type":"/component/accordion","objectGroupId":"e43f","objectId":"e43fa594-e4ec-8715-0ad9-8a34a5b4660e","title_t":"Troubleshooting","subtitle_t":"","internal-name":"Accordion - FAQs - Troubleshooting","anchor_b":"false","colourGroup_s":"default","layout_s":"","padding_s":"default","targeting_s":"","file-name":"e43fa594-e4ec-8715-0ad9-8a34a5b4660e.xml","accordionList_o":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What if I send my item after the stated handling time, or what if I don’t use the prepaid label?","text_html":"\u003cp>Your seller performance standards and service metrics will not be protected for late deliveries due to posting after the handling time, or if you don’t use the prepaid label.\u003c/p>\n\u003cp>If you choose to purchase your own delivery label separately, you’ll have to cover the cost. If you would prefer to purchase your own label, you should opt your item out of the Simple Delivery experience at the point of listing. We do not reimburse the costs of using your own label. You’ll also be unable to benefit from any enhanced cover for loss or damage to the item during transit. Any claims due to loss or damage in transit will need to be addressed directly with the delivery service provider, from which you have purchased the label, for cover limits.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What happens if the item cannot be delivered to the buyer?","text_html":"\u003cp>The carrier will make three delivery attempts, and if they're unable to deliver after the third attempt, the item will be returned to you.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What if the label provided is not appropriate for my item?","text_html":"\u003cp>If your parcel exceeds the maximum size and weight of the label, and you listed following our recommended size and weight for your item, you won't have to pay additional costs. If you provided the item's size and weight yourself, and these are not accurate, you'll need to take care of any additional costs.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"What if I cannot post my item at my nearest drop off location, or the carrier does not accept my package?","text_html":"\u003cp>\u003cstrong>For clothing categories:\u003c/strong>\u003cbr />Items that don't comply with Packlink's terms and conditions of carriage may not be accepted nor protected during transit. To avoid any inconvenience, please refer to Packlink's terms and conditions (including their Packaging Guide) for further information.\u003c/p>\n\u003cp>\u003cstrong>For all other eligible categories:\u003c/strong>\u003cbr />Items that don't comply with the eBay delivery \u003ca href=\"https://pages.ebay.co.uk/shipping/delivery/seller-tnc.html\">terms and conditions\u003c/a> may not be accepted nor protected during transit. To avoid any inconvenience, make sure your items comply with the terms and conditions and \u003ca href=\"https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575\">prohibited and restricted items guidance\u003c/a>. \u003c/p>\n\u003cp>If everything with your package is in order but you're still experiencing issues at the drop-off point or with the carrier, please get in touch with our customer service team.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"I haven’t yet generated the prepaid label and one of the addresses is wrong. What can I do?","text_html":"\u003cp>If you need to correct the sender address, you can do so by following the instructions provided in our editing process. In case the delivery address given by the buyer is incorrect, you have the ability to update the recipient's name, as well as the first and second lines of the address. Unfortunately, other address details can't be modified. If there's an error with any other part of the delivery address, the best course of action is to cancel the order and request that the buyer repurchase the item with the correct delivery information. See our \u003ca href=\"https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20transaction&lucenceai=lucenceai&docId=HELP1090\">Help page\u003c/a> for more information.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"I have already generated the prepaid label and one of the addresses is wrong. What can I do?","text_html":"\u003cp>If the buyer’s address needs to be changed, please cancel the order and ask the buyer to repurchase the item. See our \u003ca href=\"https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20transaction&lucenceai=lucenceai&docId=HELP1090\">Help page\u003c/a> for more information. If the sender address is incorrect, please reach out to our customer services team.\u003c/p>"},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","title_t":"The buyer is contacting me regarding the delivery. What can I do?","text_html":"\u003cp>Buyers can easily monitor their order's delivery status from their 'Purchase History' section, where they will find a clickable tracking number linked directly next to the order. Find more information on our \u003ca href=\"https://www.ebay.co.uk/help/buying/postage-delivery/tracking-item?id=4027&st=3&pos=1&query=Tracking%20your%20item&intent=where%20is%20my%20item&lucenceai=lucenceai&docId=HELP1032\">Help page\u003c/a>.\u003c/p>"}],"userVisibility_s":""}],"colourPalette_s":"palette1","targeting_s":"","metaImage_s":"","search_t":"","image_crops":[{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":""},{"objectPath":"/site/website/sc-ucp-pages/postage/simple-delivery/index.xml","value":""}],"status":200,"siteConfig":{"siteName":"Seller Centre","titleSuffix":"UK Seller Centre"}},"isMweb":false,"accountType":"anonymous","nativeFriendly":false,"activeMenuL1":null,"locale":{"breadcrumb.home":"Home","searchForm.placeholder":"Search","searchForm.clear":"Clear","searchPage.pageTitle":"Search","searchPage.title":"Showing of for “”","searchPage.noResultsTitle":"No results available for “”","notFoundPage.title":"We looked everywhere.","notFoundPage.text":"Looks like this page is missing. 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data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Manage Returns">Manage Returns</span></a></li><li class="menu-item"><a href="/sellercentre/postage/why-free-postage-works" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Why free postage works ">Why free postage works </span></a></li><li class="menu-item"><a href="/sellercentre/postage/seller-managed-services" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Seller managed services">Seller managed services</span></a></li><li class="menu-item"><a href="/sellercentre/postage/bulky-parcel-services-by-hubeurope" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Bulky parcel services by HubEurope">Bulky parcel services by HubEurope</span></a></li><li class="menu-item"><a href="/sellercentre/postage/peak-season" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Our essential delivery guide for peak season">Our essential delivery guide for peak season</span></a></li></ul></li><li class="menu-item menu-item--has-children"><a href="/sellercentre/grow-your-sales" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Growth">Growth</span></a><button class="menu-item__flyout">Expand: Growth</button><ul class="level-2"><li class="menu-item menu-item--has-children"><a href="/sellercentre/grow-your-sales/reach-more-buyers" class="" tabindex="0" _sp="p3137842.m48037.l51049" 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data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Global Sales">Global Sales</span></a><button class="menu-item__flyout">Expand: Global Sales</button><ul class="level-2"><li class="menu-item"><a href="/sellercentre/global-sales/advanced-international-selling" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Advanced international selling">Advanced international selling</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/european-sales-booster" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="European Sales Booster & Webinterpret">European Sales Booster & Webinterpret</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/how-to-export" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="How to export">How to export</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/weee-regulations" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="WEEE regulations - EPR">WEEE regulations - EPR</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/german-epr" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="German Packaging Act - EPR">German Packaging Act - EPR</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/digital-services-act" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Digital Services Act">Digital Services Act</span></a></li><li class="menu-item"><a href="/sellercentre/global-sales/general-product-safety-regulation" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="General Product Safety Regulation">General Product Safety Regulation</span></a></li></ul></li><li class="menu-item menu-item--has-children"><a href="/sellercentre/news" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="News">News</span></a><button class="menu-item__flyout">Expand: News</button><ul class="level-2"><li class="menu-item"><a href="/sellercentre/news/2024-october" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Business Seller Update October 2024">Business Seller Update October 2024</span></a></li><li class="menu-item"><a href="/sellercentre/news/2024-june" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Business Seller Update June 2024">Business Seller Update June 2024</span></a></li><li class="menu-item"><a href="/sellercentre/news/2024-february" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Business Seller Update February 2024">Business Seller Update February 2024</span></a></li><li class="menu-item"><a href="/sellercentre/news/2023-september" class="" tabindex="0" _sp="p3137842.m48037.l51049" data-click="{"eventFamily":"SLRCTR","eventAction":"ACTN","actionKind":"NAV","flushImmediately":false,"eventProperty":{"sid":"p3137842.m48037.l51049","pageInstanceId":"d2709be4-117c-daea-a9bb-db78afc4d582"}}"><span data-text="Business Seller Update September 2023">Business Seller Update September 2023</span></a></li></ul></li></ul><div class="targeting-switch"><span class="listbox-button"><button type="button" class="btn btn--form" aria-expanded="false" aria-haspopup="listbox"><span class="btn__cell"><span class="btn__text"><span class="targeting-switch__prefix">Viewing as:</span> <strong>Business Seller</strong></span><svg class="icon icon--12" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-chevron-down-12"></use></svg></span></button><select hidden="" class="listbox-button__native"><option value="c2c"></option><option value="b2c" selected=""></option></select></span></div></nav></div><div class="search-form"><svg class="search-form__icon icon icon--16" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-search-16"></use></svg><form method="get" action="/sellercentre/search" class="search-form__form"><div class="input--text"><input placeholder="Search" type="text" aria-label="Search" name="search" tabindex="0"/></div><input type="submit" style="display:none" value="Search"/></form><span class="search-form__reset" tabindex="0" role="button" aria-label="Clear"><svg class="icon icon--16" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-close-16"></use></svg></span></div></header><div class="page-content page-content--palette1"><div class="page-content__overlay"></div><div class="hero-card colour-palette-variant-4 colour-palette-palette3 layout-right hero-card--no-image deck-wrapper"><div class="deck-content"><div class="text"><h1>Simple Delivery</h1><p>Your all-in-one delivery solution</p><div class="cta-list"></div></div><div class="image"></div></div></div><div class="breadcrumb deck-wrapper"><div class="deck-content"><nav aria-labelledby="ebay-breadcrumb-breadcrumbs-heading" class="breadcrumbs" role="navigation"><h2 id="ebay-breadcrumb-breadcrumbs-heading" class="clipped">Page navigation</h2><ul><li><button aria-current="location">Home</button></li></ul></nav></div></div><div class="anchor-card deck-wrapper"><div class="deck-content"><div class="anchor-navigation" style="min-height:0"><div class="sticky-placeholder-width "><div class="anchor-navigation__wrapper"><div class="anchor-navigation__title">On this page</div><ul><li><a href="#what-is-simple-delivery-">What is Simple Delivery?</a></li><li><a href="#why-use-simple-delivery-">Why use Simple Delivery?</a></li><li><a href="#you-re-protected">You're protected</a></li><li><a href="#f-a-qs-about-simple-delivery">FAQs - About Simple Delivery</a></li></ul></div></div></div></div></div><div class="text-image-card layout-left deck-wrapper"><div class="deck-content"><span class="anchor-link" id="what-is-simple-delivery-"></span><div class="text"><span class="text__anchor-tag" id="what-is-simple-delivery-"></span><h2>What is Simple Delivery?</h2><div class="html"><p>Transform your eBay selling experience with Simple Delivery* – a solution designed to make sending your items easier.</p> <p>With Simple Delivery, you no longer have to figure out what delivery service to use when listing your items, and you get a prepaid and tracked label that fully covers your item. Don’t have access to a printer? No problem. In addition to receiving a prepaid label, you’ll also receive a QR code to take to your drop-off location so they can print the label for you.</p> <p>With this easy-to-use option you’ll have peace of mind, and your buyers will have the option of standard or express delivery, creating a great experience for you both.</p> <p><em>*Simple Delivery is available for private sellers in the UK listing eligible items. Both item and buyer delivery addresses must be in the UK, as the labels are only available for UK carriers.</em></p></div><div class="cta-list"></div></div><div class="image"><div class="image__wrapper"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_ServiceOverview_1200x1200.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_ServiceOverview_1200x1200.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_ServiceOverview_1200x1200.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_ServiceOverview_1200x1200.jpg?crafterSite=sellercenter-uk" alt=""/></div></div></div></div><div class="text-image-tile-card deck-wrapper"><div class="deck-content"><div class="text-image-tile-card__text"><span class="anchor-link" id="why-use-simple-delivery-"></span><h2>Why use Simple Delivery?</h2></div><div class="text-image-tile-list text-image-tile-list--three-column"><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_Benefits_Convenient_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_Convenient_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_Benefits_Convenient_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_Convenient_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Convenient</h4><div class="text-image-tile__text html"><p>Save time and effort listing items with our easy sizing tool – no weighing or measuring your package, or choosing a delivery service necessary.</p></div><div class="text-image-tile__cta-list"></div></div></div><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_Easy_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Easy</h4><div class="text-image-tile__text html"><p>eBay selects the delivery service for you, arranges buyer payment, and provides you with a prepaid, tracked and fully protected label or QR code, ensuring a simple and secure delivery.</p></div><div class="text-image-tile__cta-list"></div></div></div><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_Benefits_CompetitiveRates_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Competitive rates</h4><div class="text-image-tile__text html"><p>Provide your buyers with the delivery options to meet their needs, with competitive prices.</p></div><div class="text-image-tile__cta-list"></div></div></div></div></div></div><div class="text-image-tile-card deck-wrapper"><div class="deck-content"><div class="text-image-tile-card__text"><span class="anchor-link" id="you-re-protected"></span><h2>You're protected</h2></div><div class="text-image-tile-list text-image-tile-list--three-column"><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Protection_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Protection</h4><div class="text-image-tile__text html"><p>Your item is fully covered against loss or damage during transit from the moment it's scanned by the carrier until delivery confirmation.</p></div><div class="text-image-tile__cta-list"></div></div></div><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_SellerStandards_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Seller standards</h4><div class="text-image-tile__text html"><p>Your seller performance standards and service metrics won’t be affected by late deliveries, as long as you post using the prepaid label provided within your stated handling time.<br /></p></div><div class="text-image-tile__cta-list"></div></div></div><div class="text-image-tile "><div class="text-image-tile__image"><img sizes="(max-width:959px) 100vw, (min-width:960px) 50vw" srcSet="https://ucpstatic.ebay.com/static-assets/image-crops/25/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg?crafterSite=sellercenter-uk 300w, https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg?crafterSite=sellercenter-uk 600w, https://ucpstatic.ebay.com/static-assets/images/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg?crafterSite=sellercenter-uk 1200w" src="https://ucpstatic.ebay.com/static-assets/image-crops/50/2024/06/UK_Managed_Shipping_SC_YoureProtected_Feedback_1200x900.jpg?crafterSite=sellercenter-uk" alt=""/></div><div class="text-image-tile__text-wrap"><h4 class="text-image-tile__title">Neutral or negative feedback</h4><div class="text-image-tile__text html"><p>Neutral or negative feedback for delivery-related issues can be requested to be removed from your account via <a href="http://ebay.co.uk/sellerhelp">Seller Help</a>, as long as you post using the prepaid label provided within your stated handling time.</p></div><div class="text-image-tile__cta-list"></div></div></div></div></div></div><div class="text-card text-card--one-column deck-wrapper deck-wrapper--top-bot"><div class="deck-content"><div class="text text__primary"><div class="html"><p>Find your nearest parcel drop-off point for <a href="https://www.evri.com/find-a-parcelshop">Evri</a>.</p></div><div class="cta-list"></div></div></div></div><div class="accordion-card deck-wrapper"><div class="deck-content"><div class="accordion-card__text"><span class="anchor-link" id="f-a-qs-about-simple-delivery"></span><h2>FAQs - About Simple Delivery</h2></div><div class="accordion-list accordion-list--layout-two-column"><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-0" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-0"><h3>How does Simple Delivery work?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-0" aria-labelledby="accordion-heading-0" class="accordion-item__text html"><p>We automatically select the appropriate postage options so you don’t have to waste time getting out the tape measure and scales, or worry about making a costly mistake. Your buyer will have the flexibility to choose either a standard or express delivery option at checkout. <br /></p> <p>1. After your item is sold, you’ll be provided with a printable label and printer-less QR code. For clothing items,* you’ll receive a Packlink label, and for all other eligible categories, you’ll be provided with a label from eBay.</p> <p>2. Generate the label or QR code from your account, and follow the instructions to drop off your item at the nearest carrier location. All items with Simple Delivery will be tracked and fully covered. </p> <p>Simple Delivery is available for eligible listings by private sellers on the eBay.co.uk site. Labels are only available for domestic deliveries within the UK. <br /> <br />*All items listed in clothing categories on ebay.co.uk, excluding categories such as accessories, hats, footwear, watches, bags and jewellery.<br /></p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-1" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-1"><h3>What will the transactions look like for the delivery costs?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-1" aria-labelledby="accordion-heading-1" class="accordion-item__text html"><p><strong>For clothing categories:</strong><br />When your buyer pays for delivery at checkout, the amount will be credited to and deducted from your account and paid to Packlink, the label provider. You'll receive a postage label and QR code to post the sold item. The label cost, covered by the buyer's payment, is included in your eBay sales earnings.<br /><br />See <a href="https://www.ebay.co.uk/help/fees-billing/sell-fees-payments/reconciling-ebay-sales-transactions?id=4847">Reconciling your eBay sales transactions</a> for further information. <br /><br /></p> <p><strong>For all other eligible categories:</strong><br />Your buyer will pay for delivery at checkout and you’ll receive a postage label and QR code to post the sold item. Delivery costs are paid to eBay.<br /></p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-2" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-2"><h3>Can I adjust the size and weight details of my item?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-2" aria-labelledby="accordion-heading-2" class="accordion-item__text html"><p>If we're unable to determine the size and weight of your item accurately, you'll be asked to specify these details when you list it. This ensures you receive a suitable postage label when your item sells. You may also choose to update the size and weight if you believe our estimate is incorrect. Just make sure to report accurate measurements to avoid additional charges.</p></div></div></div><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-3" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-3"><h3>How are transaction fees dealt with for the prepaid postage label provided?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-3" aria-labelledby="accordion-heading-3" class="accordion-item__text html"><p>There are no transaction fees applied to the delivery costs when using the prepaid Packlink delivery label that comes with Simple Delivery.<br /><br />See <a href="https://www.ebay.co.uk/help/selling/fees-credits-invoices/selling-fees?id=4822">Fees for private sellers</a> for more details. <br /></p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-4" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-4"><h3>How is the label provided to me chosen?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-4" aria-labelledby="accordion-heading-4" class="accordion-item__text html"><p>We’ll take into account the buyer’s location, the item location, distance to your local drop-off location, the appropriate delivery service for the item you're posting, and whether the buyer has selected a standard or express delivery service at checkout, amongst a number of other factors.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-5" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-5"><h3>How are delivery costs determined for my buyer?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-5" aria-labelledby="accordion-heading-5" class="accordion-item__text html"><p>When you create a listing, you'll see an estimated "starting from" delivery cost for standard home delivery. Buyers can choose between standard or express delivery, which have different prices. Delivery costs can also change based on the item's final sale price. Additionally, we may periodically provide promotional offers that discount or provide free delivery. For buyers purchasing multiple items from you, combined postage could be available. After the sale, you can check the delivery cost paid by the buyer in the Order Details, Postage Labels section in My eBay, your order confirmation, and the postage label invoice.</p></div></div></div></div></div></div><div class="accordion-card deck-wrapper"><div class="deck-content"><div class="accordion-card__text"><h2>Opt in/opt out and eligibility</h2></div><div class="accordion-list accordion-list--layout-two-column"><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-0" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-0"><h3>Can I opt out of Simple Delivery?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-0" aria-labelledby="accordion-heading-0" class="accordion-item__text html"><p>Yes, you can opt out of Simple Delivery when you’re creating the listing. </p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-1" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-1"><h3>What listings are eligible for Simple Delivery?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-1" aria-labelledby="accordion-heading-1" class="accordion-item__text html"><p>Simple Delivery is currently available to private sellers in the UK selling:</p> <ul> <li>Clothing items that have a ‘Buy it Now’ price, auction starting price, or reserve price of £500 or less</li> <li>Items in all other eligible categories that have a 'Buy it Now' price, auction starting price, or reserve price of £750 or less </li> <li>Items (once packaged) within the following dimensions and maximum weight:<br /><br />- <strong>For shop drop-off:</strong> where no side exceeds 120cm in length, the volume is no more than 245cm and the package is up to 15kg. To calculate the volume: add together the two shortest sides and multiply it by two, and then add the length.<br /><br />- <strong>For locker drop-off:</strong> 66cm x 41cm x 38cm and the package is up to 15kg.</li> </ul> <p>Authenticity Guarantee and bulky listings are currently excluded from Simple Delivery.<br /><br /><a href="https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575">Learn more about ineligible items</a>.</p></div></div></div><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-2" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-2"><h3>What UK postcodes are excluded for Simple Delivery?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-2" aria-labelledby="accordion-heading-2" class="accordion-item__text html"><p>No express delivery option will be available to your buyers, where your item is based in certain parts of any of the following postcodes: AB, BN, BT, CA, DD, DG, E1, EC, EH, FK, G8, GY, HS, IM, IP, IV, JE, KA, KW, LL, ML, NE, NG, PA, PH, PL, RH, SA, SY, TD, TQ, TR, YO, ZE.</p> <p>Delivery from the following out-of-areas postcodes will be between 5-7 business days following dispatch: AB35-AB38, AB53-AB56, FK17-FK22, IM1-IM9, IV10-IV19, IV2, IV20-IV29, IV3, IV30-IV39, IV4, IV40-IV49, IV5, IV50-IV56, IV6-IV9, KA27, KA28, KW1, KW10-KW17, KW2-KW9, PA17, PA18, PA20-PA38, PA41-PA80, PH10, PH11, PH13-PH49, PH3, PH5, PH50, PH6, PH7, PO30-PO41, TR21-TR25. Simple Delivery is not available outside the UK and is not available to PO Box or BFPO addresses.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-3" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-3"><h3>Do I need to do anything to my current listings?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-3" aria-labelledby="accordion-heading-3" class="accordion-item__text html"><p>Simple Delivery will automatically apply to all new eligible listings from private sellers in the relevant categories. Your existing listings will not be affected.</p></div></div></div></div></div></div><div class="accordion-card deck-wrapper"><div class="deck-content"><div class="accordion-card__text"><h2>Protections and returns</h2></div><div class="accordion-list accordion-list--layout-two-column"><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-0" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-0"><h3>How is my item covered?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-0" aria-labelledby="accordion-heading-0" class="accordion-item__text html"><p>Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-1" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-1"><h3>Does Simple Delivery have a cover limit for items during transit?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-1" aria-labelledby="accordion-heading-1" class="accordion-item__text html"><p>No, there is no cover limit within Simple Delivery for eligible items; they are fully protected for the amount they sold for on eBay.</p> <p>To ensure this complete coverage:</p> <ul> <li>Use the prepaid label provided by eBay.</li> <li>For clothing categories, comply with the Packlink terms and conditions of carriage. For all other eligible categories, comply with the eBay Simple Delivery terms and conditions of carriage.<br /></li> </ul> <p> See 'What listings are eligible for Simple Delivery?' for more information.</p></div></div></div><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-2" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-2"><h3>What should happen in the event my item is lost or damaged during transit?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-2" aria-labelledby="accordion-heading-2" class="accordion-item__text html"><p>Your buyer should raise an “Item not received” or “Arrived damaged” claim as applicable. See our <a href="https://www.ebay.co.uk/help/buying/returns-refunds/returns-missing-items-refunds-buyers?id=4008">Help page</a> for more information.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-3" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-3"><h3>What happens if the buyer wants to return an item?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-3" aria-labelledby="accordion-heading-3" class="accordion-item__text html"><p>Should the buyer request a return, you may be responsible for refunding the buyer any outbound delivery costs for the label provided to you (including for express delivery), in addition to the item cost. See '<a href="https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115">How to handle a return request as a seller</a>' for more information.<a id="post"></a></p></div></div></div></div></div></div><div class="accordion-card deck-wrapper"><div class="deck-content"><div class="accordion-card__text"><h2>How to post</h2></div><div class="accordion-list accordion-list--layout-two-column"><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-0" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-0"><h3>When must I send my item?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-0" aria-labelledby="accordion-heading-0" class="accordion-item__text html"><p>You should aim to send your item within 2 business days to ensure that buyers receive their order quickly and we're able to estimate the delivery date accurately. You can select a maximum handling time of 3 business days. Provided you use the prepaid label and you send the item within your stated handling time, your seller performance standards and service metrics won’t be affected by late deliveries. See our <a href="https://www.ebay.co.uk/help/policies/selling-policies/seller-standards-policy?id=4347">Seller standards policy</a> and <a href="https://www.ebay.co.uk/help/policies/selling-policies/seller-performance-policy/service-metrics-policy?id=4769">Service metrics policy</a> for more information.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-1" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-1"><h3>How can I ensure my item is properly packaged?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-1" aria-labelledby="accordion-heading-1" class="accordion-item__text html"><p>After you’ve sold your item, it’s important to pack it securely, in the right type of packaging, to make sure it gets to your buyer in perfect condition. Here are some tips on packing your item:</p> <ul> <li>Choose a container that’s slightly larger than the item, so you can cushion it with packing material on all sides.</li> <li>Surround the item with bubble wrap, packing peanuts, foam, or paper (so there’s no room for things to move around).</li> <li>Use clear or brown packaging tape, eBay-branded tape, reinforced packing tape, or paper tape, which should be at least 2 inches wide.</li> <li>Don’t use masking tape, cellophane tape, cord, string, or twine.</li> <li>Tape the opening of the box and reinforce all seams and edges.</li> <li>Clearly label the package on a flat surface and include a return address.</li> <li>If you’re reusing a box, cover any previous labels and cross out any previous addresses with a black marker. You can also print a packing slip and include it in your package when you print your label.</li> </ul></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-2" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-2"><h3>Do I need a printer to use the label?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-2" aria-labelledby="accordion-heading-2" class="accordion-item__text html"><p>No, you'll be provided with a QR code that you can take to the carrier drop-off location to have the label printed for you. You’ll also be provided with a label you can print at home.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-3" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-3"><h3>What carriers are available on Simple Delivery?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-3" aria-labelledby="accordion-heading-3" class="accordion-item__text html"><p>All postage labels will be from Evri.<br /></p></div></div></div><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-4" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-4"><h3>Where can I find my nearest drop off location?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-4" aria-labelledby="accordion-heading-4" class="accordion-item__text html"><p>Once you generate the label, a link will be provided to help you find your nearest parcel drop-off point for <a href="https://www.evri.com/find-a-parcelshop">Evri</a>. </p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-5" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-5"><h3>How can I print the packing slip?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-5" aria-labelledby="accordion-heading-5" class="accordion-item__text html"><p>After you generate the prepaid label, you can print a packing slip from the Postage labels page. You can also print a packing slip in My eBay or Seller Hub.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-6" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-6"><h3>How can I track the status of the item?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-6" aria-labelledby="accordion-heading-6" class="accordion-item__text html"><p>You can track the status of your item in the View Order Details section of My eBay or Seller Hub.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-7" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-7"><h3>Can I arrange for my item to be collected?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-7" aria-labelledby="accordion-heading-7" class="accordion-item__text html"><p>Collection is not currently available for Simple Delivery. If you would like your item collected, you should opt out of Simple Delivery when creating your listing.</p></div></div></div></div></div></div><div class="accordion-card deck-wrapper"><div class="deck-content"><div class="accordion-card__text"><h2>Troubleshooting</h2></div><div class="accordion-list accordion-list--layout-two-column"><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-0" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-0"><h3>What if I send my item after the stated handling time, or what if I don’t use the prepaid label?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-0" aria-labelledby="accordion-heading-0" class="accordion-item__text html"><p>Your seller performance standards and service metrics will not be protected for late deliveries due to posting after the handling time, or if you don’t use the prepaid label.</p> <p>If you choose to purchase your own delivery label separately, you’ll have to cover the cost. If you would prefer to purchase your own label, you should opt your item out of the Simple Delivery experience at the point of listing. We do not reimburse the costs of using your own label. You’ll also be unable to benefit from any enhanced cover for loss or damage to the item during transit. Any claims due to loss or damage in transit will need to be addressed directly with the delivery service provider, from which you have purchased the label, for cover limits.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-1" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-1"><h3>What happens if the item cannot be delivered to the buyer?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-1" aria-labelledby="accordion-heading-1" class="accordion-item__text html"><p>The carrier will make three delivery attempts, and if they're unable to deliver after the third attempt, the item will be returned to you.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-2" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-2"><h3>What if the label provided is not appropriate for my item?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-2" aria-labelledby="accordion-heading-2" class="accordion-item__text html"><p>If your parcel exceeds the maximum size and weight of the label, and you listed following our recommended size and weight for your item, you won't have to pay additional costs. If you provided the item's size and weight yourself, and these are not accurate, you'll need to take care of any additional costs.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-3" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-3"><h3>What if I cannot post my item at my nearest drop off location, or the carrier does not accept my package?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-3" aria-labelledby="accordion-heading-3" class="accordion-item__text html"><p><strong>For clothing categories:</strong><br />Items that don't comply with Packlink's terms and conditions of carriage may not be accepted nor protected during transit. To avoid any inconvenience, please refer to Packlink's terms and conditions (including their Packaging Guide) for further information.</p> <p><strong>For all other eligible categories:</strong><br />Items that don't comply with the eBay delivery <a href="https://pages.ebay.co.uk/shipping/delivery/seller-tnc.html">terms and conditions</a> may not be accepted nor protected during transit. To avoid any inconvenience, make sure your items comply with the terms and conditions and <a href="https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575">prohibited and restricted items guidance</a>. </p> <p>If everything with your package is in order but you're still experiencing issues at the drop-off point or with the carrier, please get in touch with our customer service team.</p></div></div></div><div class="accordion-list__child"><div class="accordion-item accordion-list__item"><div id="accordion-heading-4" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-4"><h3>I haven’t yet generated the prepaid label and one of the addresses is wrong. What can I do?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-4" aria-labelledby="accordion-heading-4" class="accordion-item__text html"><p>If you need to correct the sender address, you can do so by following the instructions provided in our editing process. In case the delivery address given by the buyer is incorrect, you have the ability to update the recipient's name, as well as the first and second lines of the address. Unfortunately, other address details can't be modified. If there's an error with any other part of the delivery address, the best course of action is to cancel the order and request that the buyer repurchase the item with the correct delivery information. See our <a href="https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20transaction&lucenceai=lucenceai&docId=HELP1090">Help page</a> for more information.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-5" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-5"><h3>I have already generated the prepaid label and one of the addresses is wrong. What can I do?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-5" aria-labelledby="accordion-heading-5" class="accordion-item__text html"><p>If the buyer’s address needs to be changed, please cancel the order and ask the buyer to repurchase the item. See our <a href="https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel%20transaction&lucenceai=lucenceai&docId=HELP1090">Help page</a> for more information. If the sender address is incorrect, please reach out to our customer services team.</p></div></div><div class="accordion-item accordion-list__item"><div id="accordion-heading-6" tabindex="0" role="button" class="accordion-item__title" aria-expanded="false" aria-controls="collapse-6"><h3>The buyer is contacting me regarding the delivery. What can I do?</h3><svg class="icon icon--24" xmlns="http://www.w3.org/2000/svg" focusable="false" aria-hidden="true"><use xlink:href="#icon-add-24"></use></svg></div><div id="collapse-6" aria-labelledby="accordion-heading-6" class="accordion-item__text html"><p>Buyers can easily monitor their order's delivery status from their 'Purchase History' section, where they will find a clickable tracking number linked directly next to the order. Find more information on our <a href="https://www.ebay.co.uk/help/buying/postage-delivery/tracking-item?id=4027&st=3&pos=1&query=Tracking%20your%20item&intent=where%20is%20my%20item&lucenceai=lucenceai&docId=HELP1032">Help page</a>.</p></div></div></div></div></div></div></div></div></div><div class="global-footer"><div class="wrap"><div class="global-footer"><footer id="glbfooter" role="contentinfo" class="gh-w gh-flex"><div><div id=rtm_html_1650></div><div id=rtm_html_1651></div></div><h2 class=gh-ar-hdn>Additional site navigation</h2><div id="gf-t-box"><table class="gf-t" role="presentation"><tr><td colspan=2><ul id="gf-l" class="gh-hide-if-nocss"><li class="gf-li"><a href="https://www.ebayinc.com/our-company/" _exsp=m571.l2602 class="thrd gf-bar-a" > About eBay</a></li><li class="gf-li"><a href="https://community.ebay.co.uk/t5/Announcements/bg-p/Announcements" _exsp=m571.l2935 class="thrd gf-bar-a" > Announcements</a></li><li class="gf-li"><a href="https://community.ebay.co.uk" _exsp=m571.l1540 class="thrd gf-bar-a" > Community</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetycentre/index.html" _exsp=m571.l2616 class="thrd gf-bar-a" > Safety Centre</a></li><li class="gf-li"><a href="https://sellercentre.ebay.co.uk" _exsp=m571.l1613 class="thrd gf-bar-a" > Seller Centre</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/vero/index.html" _exsp=m571.l3418 class="thrd gf-bar-a" > VeRO: Protecting Intellectual Property</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/policies/az-index/az-index-policies?id=4649" _exsp=m571.l2604 class="thrd gf-bar-a" > Policies</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/safetytips" _exsp=m571.l185738 class="thrd gf-bar-a" > Product Safety Tips</a></li><li class="gf-li"><a href="https://www.ebay.co.uk/help/home" _sp=m571.l1545 data-sp=m571.l1545 class="thrd gf-bar-a" > Help & Contact</a></li><li class="gf-li"><a href="https://pages.ebay.co.uk/sitemap.html" _exsp=m571.l2909 class="thrd gf-bar-a" > Site Map</a></li></ul></td></tr><tr valign="top"><td class="gf-legal">Copyright © 1995-2024 eBay Inc. 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