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</li> <li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"> <div data-topnav-flyout="menu" class="globalnav-flyout"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="/ae/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 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xmlns="http://www.w3.org/2000/svg"> <path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 1.805-1.582zm-4.125.586c0-1.131.832-1.782 2.303-1.869l1.822-.112v-.574c0-.779-.486-1.207-1.43-1.207-.755 0-1.283.287-1.423.785h-1.02c.135-1.014 1.131-1.682 2.479-1.682 1.541 0 2.402.792 2.402 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globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewbox="0 0 34 44"> <path 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</svg> </span><span class="globalnav-link-text">Vision</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/ae/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 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aria-label="TV and Home" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 65 44" width="65" xmlns="http://www.w3.org/2000/svg"> <path d="m4.3755 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 1.3125-.2344 2.2676-.6973 2.9824l1.4708 1.5764h-1.3242zm-4.541-1.4824c0 .9492.7676 1.5938 1.8984 1.5938.7676 0 1.5586-.3047 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data-topnav-flyout-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" href="/ae/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a> <div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"> <form action="/ae/search" method="get" class="globalnav-searchfield"> <div class="globalnav-searchfield-wrapper"> <input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" class="globalnav-searchfield-input"></input><input id="globalnav-searchfield-src" type="hidden" name="src" value=""></input><input type="hidden" name="type" value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 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class="as-shopagreement-item"> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem"><a href="#topic-1">SALES & REFUND TERMS AND CONDITIONS (“TERMS”)</a></li> <li class="as-shopagreement-listitem"><a href="#topic-2">Standard Return Policy</a></li> <li class="as-shopagreement-listitem"><a href="#topic-3">Wireless Services</a></li> <li class="as-shopagreement-listitem"><a href="#topic-4">Pricing and Price Reductions/Corrections</a></li> <li class="as-shopagreement-listitem"><a href="#topic-5">Order, Order Acknowledgement, and Order Acceptance</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Shipping & Delivery</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Consumers Only</a></li> <li class="as-shopagreement-listitem"><a href="#topic-7">Apple One-Year Limited Manufacturer Warranty</a></li> <li class="as-shopagreement-listitem"><a href="#topic-8">UAE Sales Only</a></li> <li class="as-shopagreement-listitem"><a href="#topic-9">Apple Store Customer Service</a></li> <li class="as-shopagreement-listitem"><a href="#topic-10">Export </a></li> <li class="as-shopagreement-listitem"><a href="#topic-11">Product Availability and Limitations</a></li> <li class="as-shopagreement-listitem"><a href="#topic-12">Contacting Apple</a></li> <li class="as-shopagreement-listitem"><a href="#topic-13">Payments</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-1"> <h3 class="as-help-helpoverlaysubtitle"> SALES & REFUND TERMS AND CONDITIONS (“TERMS”) </h3> <p class="as-help-helpoverlaysummary"> Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at the Apple Online Store (we’ll refer to this as the “Apple Store” in this policy). </p> <p class="as-help-helpoverlaysummary"> As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. By placing an order or making a purchase at an Apple Store, you agree to the terms set forth below, along with Apple’s Privacy Policy and Terms of Use. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-2"> <h3 class="as-help-helpoverlaysubtitle"> Standard Return Policy </h3> <p class="as-help-helpoverlaysummary"> We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. </p> <p class="as-help-helpoverlaysummary"> To return an undamaged product purchased at the Apple Store, please contact us at 8000 444 0396 between 10:00 and 19:00 Sunday to Thursday within 14 days from the date you receive the product. Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. Please note the following: </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Products can be returned only in the country in which they were originally purchased.</li> <li class="as-help-helpoverlaylistitem">The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer products.</li> <li class="as-help-helpoverlaylistitem">Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.</li> <li class="as-help-helpoverlaylistitem">Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.</li> </ul> <p class="as-help-helpoverlaysummary"> For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refunds page. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-3"> <h3 class="as-help-helpoverlaysubtitle"> Wireless Services </h3> <p class="as-help-helpoverlaysummary"> Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-4"> <h3 class="as-help-helpoverlaysubtitle"> Pricing and Price Reductions/Corrections </h3> <p class="as-help-helpoverlaysummary"> Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at <a href="/ae/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ae/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store toll free at 8000 444 0396 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-5"> <h3 class="as-help-helpoverlaysubtitle"> Order, Order Acknowledgement, and Order Acceptance </h3> <p class="as-help-helpoverlaysummary"> To place an order for products or services at the Apple Store, you can visit the store website at <a href="https://www.apple.com/ae/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/ae</a> or use the Apple Store mobile app, and then simply add the products you want to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store toll free at 8000 444 0396 between 10:00-19:00 Sunday to Thursday and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number. </p> <p class="as-help-helpoverlaysummary"> Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is at our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within twenty-four hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-6"> <h3 class="as-help-helpoverlaysubtitle"> Shipping & Delivery </h3> <p class="as-help-helpoverlaysummary"> Please review the <a href="/ae/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/ae/shop/help/shipping_delivery</a> page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. </p> <p class="as-help-helpoverlaysummary"> As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-7"> <h3 class="as-help-helpoverlaysubtitle"> Consumers Only </h3> <p class="as-help-helpoverlaysummary"> The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-8"> <h3 class="as-help-helpoverlaysubtitle"> Apple One-Year Limited Manufacturer Warranty </h3> <p class="as-help-helpoverlaysummary"> <strong>Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at <a href="https://www.apple.com/legal/warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: www.apple.com/legal/warranty">https://www.apple.com/legal/warranty</a> and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer—please see your product box and literature for details.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-9"> <h3 class="as-help-helpoverlaysubtitle"> UAE Sales Only </h3> <p class="as-help-helpoverlaysummary"> The Apple Store accepts orders from billing addresses within the UAE. Apple will not ship products purchased at the Apple Store to an address outside of the UAE. <a href="https://www.apple.com/choose-country-region" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: www.apple.com/choose-country-region">Please click here to find an Apple Store outside of the UAE</a>. Apple products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. If you do plan to export an Apple product to another country, you must obtain any legally-required export licenses (or other government approvals) prior to doing so. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-10"> <h3 class="as-help-helpoverlaysubtitle"> Apple Store Customer Service </h3> <p class="as-help-helpoverlaysummary"> If you experience any problem with your order or want to check the status of your order, please check <a href="/ae/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/ae/shop/account/home</a> or contact the Apple Store Customer Service toll free at 8000 444 0396 from Sunday to Thursday 10:00-19:00. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-11"> <h3 class="as-help-helpoverlaysubtitle"> Export </h3> <p class="as-help-helpoverlaysummary"> This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licenses (or other government approvals) prior to doing so. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-12"> <h3 class="as-help-helpoverlaysubtitle"> Product Availability and Limitations </h3> <p class="as-help-helpoverlaysummary"> Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-13"> <h3 class="as-help-helpoverlaysubtitle"> Contacting Apple </h3> <p class="as-help-helpoverlaysummary"> The Apple Store is operated by Apple M E FZCO Dubai Branch, which is incorporated in the Emirate of Dubai, United Arab Emirates, with commercial license number 695998 and its registered office located at Office 302, Level 3, Building 4, Emaar Square, PO Box 116977, Downtown Dubai, Dubai, United Arab Emirates. You may contact the Apple Store toll free at 8000 444 0396. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <div class="as-shopagreement-item" id="topic-14"> <h3 class="as-help-helpoverlaysubtitle"> Payments </h3> <p class="as-help-helpoverlaysummary"> If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorization from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order. </p> <p class="as-help-helpoverlaysummary"> We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate the name, address, and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made. </p> <p class="as-help-helpoverlaysummary"> Further information on payment can be found in the Payment & Pricing section of the Help page located at <a href="/ae/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ae/shop/help/payments</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Return To Top</a> </p> </div> <span class="a11y">This section contains Arabic content</span> <div id="content" dir="rtl" style="text-align:right" lang="ar"> <div class="section"> <div class="subsection"> <div class="as-shopagreement-item"> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem"><a href="#topic-15">شروط وأحكام المبيعات واسترداد المبالغ ("الشروط")</a></li> <li class="as-shopagreement-listitem"><a href="#topic-16">سياسة الإرجاع القياسية</a></li> <li class="as-shopagreement-listitem"><a href="#topic-17">الخدمات اللاسلكية</a></li> <li class="as-shopagreement-listitem"><a href="#topic-18">التسعير وتخفيض/تصحيح الأسعار</a></li> <li class="as-shopagreement-listitem"><a href="#topic-19">الطلبات والإقرار بالطلبات وقبول الطلبات</a></li> <li class="as-shopagreement-listitem"><a href="#topic-20">الشحن والتوصيل</a></li> <li class="as-shopagreement-listitem"><a href="#topic-21">للمستهلكين فقط</a></li> <li class="as-shopagreement-listitem"><a href="#topic-22">ضمان Apple المحدود لمدة عام واحد من المُصنّع</a></li> <li class="as-shopagreement-listitem"><a href="#topic-23">المبيعات في الإمارات العربية المتحدة فقط</a></li> <li class="as-shopagreement-listitem"><a href="#topic-24">خدمة العملاء في متجر Apple Store</a></li> <li class="as-shopagreement-listitem"><a href="#topic-25">التصدير </a></li> <li class="as-shopagreement-listitem"><a href="#topic-26">توفر المنتجات وقيودها</a></li> <li class="as-shopagreement-listitem"><a href="#topic-27">الاتصال بشركة Apple</a></li> <li class="as-shopagreement-listitem"><a href="#topic-28">المدفوعات</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-15"> <h3 class="as-help-helpoverlaysubtitle"> شروط وأحكام المبيعات واسترداد المبالغ ("الشروط") </h3> <p class="as-help-helpoverlaysummary"> نشكرك على التسوق مع Apple، فنحن نقدِّر حرصك على شراء المنتجات الرائعة التي نبتكرها. ومن جانبنا، نحرص أيضاً على ضمان استمتاعك بتجربة قيِّمة أثناء استكشافك لمنتجاتنا وتقييمها وشرائها في متجر Apple Online Store (ونشير إليه في هذه السياسة باسم "Apple Store"). </p> <p class="as-help-helpoverlaysummary"> كما يحدث في أي تجربة تسوق، فهناك شروط وأحكام تسري على المعاملات التي تتم في Apple Store. عندما تطلب منتجاً أو تجري عملية شراء في Apple Store، فإنك توافق على الشروط المبينة أدناه وكذلك على سياسة الخصوصية وشروط الاستخدام التي تطبقها Apple. </p> </div> <div class="as-shopagreement-item" id="topic-16"> <h3 class="as-help-helpoverlaysubtitle"> سياسة الإرجاع القياسية </h3> <p class="as-help-helpoverlaysummary"> نؤمن إيماناً راسخاً بأن المنتجات التي اشتريتها من Apple Store ستغمرك بالإثارة والسرور. ذلك لأننا نبذل كل ما بوسعنا لضمان تصميمها وتصنيعها لتناسب احتياجاتك. ولكننا نتفهم أنه في بعض الأحيان لا يرتقي المنتج إلى مستوى توقعاتك. وفي هذه الحالات نادرة الحدوث، ندعوك لمراجعة الشروط الخاصة بإعادة المنتجات. </p> <p class="as-help-helpoverlaysummary"> لإعادة منتج غير تالف تم شراؤه من Apple Store، يرجى الاتصال بنا على 8000 444 0396 بين 10:00 ص و07:00 م من الأحد إلى الخميس في غضون 14 يوماً من تاريخ استلام المنتج. وبمجرد استلامنا لمنتجك المعاد، سنبدله لك أو نعرض عليك استرداد سعره بناءً على طريقة الدفع الأصلية التي استخدمتها. يرجى ملاحظة ما يلي: </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">لا يمكن إعادة المنتجات إلا في البلد التي تم شراؤها منه.</li> <li class="as-help-helpoverlaylistitem">المنتجات التالية لا تستوفي شروط الإعادة: تنزيلات البرامج الإلكترونية، والاشتراكات في برنامج Software-Up-To-Date، وبطاقات الهدايا من Apple Store، وأي منتج من منتجات Apple Developer.</li> <li class="as-help-helpoverlaylistitem">تقدم Apple ميزات أمان لتُمكِّنك من حماية منتجك في حالة فقدانه أو سرقته. إذا لم تعطل هذه الميزات قبل إعادة جهازك، قد ترفض Apple إعادة الجهاز أو تبديله.</li> <li class="as-help-helpoverlaylistitem">لا يمكن إعادة البرامج المفتوحة إذا كانت تحتوي على ختم ورخصة البرنامج على الجزء الخارجي من العلبة ويمكنك قراءة رخصة البرنامج قبل فتح العلبة. واستثناءً من ذلك، يجوز إعادة برامج Apple إذا لم توافق على شروط الترخيص، إلا أنه لا يجوز لك الاحتفاظ بأي نسخ من البرامج المعادة أو استخدامها بأي طريقة.</li> </ul> <p class="as-help-helpoverlaysummary"> لتفاصيل كاملة عن كيفية إعادة منتج اشتريته من Apple Store، يرجى زيارة صفحة الإعادة والاسترداد. </p> </div> <div class="as-shopagreement-item" id="topic-17"> <h3 class="as-help-helpoverlaysubtitle"> الخدمات اللاسلكية </h3> <p class="as-help-helpoverlaysummary"> تستخدم بعض منتجات Apple خدمات لاسلكية يمكن أن تكبدك تكاليف إضافية وتخضع لشروط اتفاقية منفصلة بينك وبين مزود الخدمة اللاسلكية الذي تختاره. اتصل بمزود الخدمة اللاسلكية لمزيد من المعلومات. </p> </div> <div class="as-shopagreement-item" id="topic-18"> <h3 class="as-help-helpoverlaysubtitle"> التسعير وتخفيض/تصحيح الأسعار </h3> <p class="as-help-helpoverlaysummary"> تحتفظ Apple بالحق في تغيير أسعار المنتجات المعروضة في متجر Apple Store في أي وقت وكذلك تصحيح الأخطاء في الأسعار التي تقع من دون قصد. ولن يؤثر أي تغيير في الأسعار على أي طلب قبلته Apple بالفعل. وفي حالة وقوع خطأ في السعر، سنخطرك بالخطأ ونسمح لك إما بالاستمرار في إتمام المعاملة بالسعر الصحيح أو إلغاء طلبك من دون أن تتحمل أي تكلفة. تتوفر معلومات إضافية عن الأسعار والضرائب في قسم الدفع والأسعار في صفحة المساعدة على <a href="/ae/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ae/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> علاوة على حقك في إلغاء الطلب أو إعادة المنتج أو إلغاء عقد الخدمة لأي سبب على النحو المبين سلفاً، فإذا خفّضت Apple سعر أيٍ من المنتجات التي تحمل علامتها التجارية خلال 14 يوماً من تاريخ استلامك للمنتج، فلا تتردد في التواصل مع متجر Apple Store من خلال الهاتف المجاني 8000 444 0396 لطلب استرداد مبلغ أو رصيد يساوي الفرق بين السعر الذي دفعته وسعر البيع الحالي. لاسترداد المبلغ أو الحصول على رصيد، عليك التواصل مع Apple في غضون 14 يوماً من تاريخ تعديل السعر. يرجى ملاحظة أن هذا لا يشمل تخفيضات الأسعار لفترة محدودة مثل التخفيضات التي تحدث أثناء مناسبات البيع الخاصة. </p> </div> <div class="as-shopagreement-item" id="topic-19"> <h3 class="as-help-helpoverlaysubtitle"> الطلبات والإقرار بالطلبات وقبول الطلبات </h3> <p class="as-help-helpoverlaysummary"> لطلب منتجات أو خدمات في Apple Store، يمكنك زيارة موقع المتجر على <a href="/ae/store" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: home">http://www.apple.com/ae</a> أو استخدام تطبيق Apple Store للهواتف المتحركة، وإضافة المنتجات التي تريدها إلى حقيبة التسوق بكل بساطة، ثم إنهاء مشترياتك (بطريقة الدفع التي تختارها) باستخدام Apple ID أو بوصفك عميل زائر، ثم طلب شحن مشترياتك إليك أو إلى شخص تحدده. وكبديل لذلك، يمكنك الاتصال برقم Apple Store المجاني على 8000 444 0396 بين 10:00 ص و07:00 م من الأحد إلى الخميس وسيساعدك أحد المختصين في Apple لإتمام إجراءات الطلب بالكامل بدءاً من تحديد المنتج وحتى طريقة الدفع. وأياً كانت الطريقة التي تختارها للطلب، ستُتاح لك الفرصة لمراجعة طلبك قبل إرساله. وبمجرد إرسال طلبك، سنقدم لك رقم الطلب عبر الويب. </p> <p class="as-help-helpoverlaysummary"> وبعد تلقي طلبك ببضع لحظات، سنرسل لك رسالة عبر البريد الإلكتروني لتأكيد الطلب. وكما هو الحال مع رقم الطلب على الويب، لا تعني رسالة تأكيد الطلب عبر البريد الإلكتروني قبولنا لطلبك، بل هو مجرد تأكيد من جانبنا على تلقينا لطلبك. وبمجرد معالجتنا لطلبك وتجهيزه للشحن، سنرسل لك رسالة عبر البريد الإلكتروني تفيد بقبولنا لطلبك وتحتوي على تفاصيل الشحن ("رسالة الإشعار بالشحن عبر البريد الإلكتروني"). ويخضع قرار قبول طلبك من عدمه لتقديرنا وحدنا. ولأننا نريد أن نتأكد من توفر المنتج الذي تريده، لن نقبل طلبك إلا بعد تجهيزه للشحن. وفي أغلب الحالات، يكون ذلك في غضون أربع وعشرين ساعة بالنسبة للمنتجات المتوفرة بالمخزن. أما بالنسبة للمنتجات التي لا تكون متوفرة بالمخزن، ستصلك رسالة بريد إلكتروني لقبول الطلب عند توفر المنتج وتجهيزه للشحن، ولن يتجاوز ذلك الوقت بأي حال من الأحوال الإطار الزمني لعمليات "الشحن" الذي يظهر لك عند إنهاء عملية الشراء. وبمجرد إرسالنا رسالة البريد الإلكتروني لقبول الطلب واستلامك إياها، تكون Apple قد أبرمت عقداً معك (وسوف ندرج أهم شروط العقد في رسالة القبول عبر البريد الإلكتروني المذكورة). </p> </div> <div class="as-shopagreement-item" id="topic-20"> <h3 class="as-help-helpoverlaysubtitle"> الشحن والتوصيل </h3> <p class="as-help-helpoverlaysummary"> يرجى مراجعة صفحة <a href="/ae/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/ae/shop/help/shipping_delivery</a> لمعرفة المزيد حول كيفية استلام المنتجات التي اشتريتها من Apple Store وموعد الاستلام. نظراً لأن موعد تسليم الطلب يمكن أن يتأثر بعدة عوامل خارجة عن إرادة Apple بعد مغادرته لمنشآتنا، فلا يمكن أن تتحمل Apple مسؤولية حالات التأخر في التسليم. ولكننا سنحرص على التعاون معك لضمان تسليم الطلب إليك بكل سلاسة.<br /> بينما تتولى شركة Apple إرسال المنتجات التي اشتريتها من متجر Apple Store، فإن مخاطر الخسارة أو التلف في المنتج/المنتجات ستنتقل إليك أو إلى شخص تحدده أنت عندما يصبح المنتج أو تصبح المنتجات في حيازتك أو حيازته الفعلية. ستنتقل ملكية المنتج أو المنتجات إليك عندما يستلم عامل شركة الشحن المنتج أو المنتجات من مخازننا. في تلك اللحظة، ستستلم "رسالة الإشعار بالشحن عبر البريد الإلكتروني".  في حال مواجهة أي مشكلات عند التوصيل، يرجى الاتصال بشركة Apple لحلها.  </p> </div> <div class="as-shopagreement-item" id="topic-21"> <h3 class="as-help-helpoverlaysubtitle"> للمستهلكين فقط </h3> <p class="as-help-helpoverlaysummary"> يقوم Apple Store ببيع المنتجات وشحنها فقط للمستخدمين النهائيين. لا يجوز لك شراء منتجات من Apple Store بغرض إعادة بيعها، ونحتفظ بالحق في رفض طلبك أو إلغائه إذا ساورتنا شكوك في أنك تفعل ذلك. </p> </div> <div class="as-shopagreement-item" id="topic-22"> <h3 class="as-help-helpoverlaysubtitle"> ضمان Apple المحدود لمدة عام واحد من المُصنّع </h3> <p class="as-help-helpoverlaysummary"> <strong>تقدم Apple ضماناً محدوداً لمدة عام واحد ضد عيوب المواد والتصنيع لأي منتج جديد من منتجات Apple. ويمكن مراجعة شروط وأحكام الضمان المُطبقة على <a href="https://www.apple.com/legal/warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: www.apple.com/legal/warranty">https://www.apple.com/legal/warranty</a> كما أنها متوفرة مع علبة جهاز Apple. لا ينطبق ضمان Apple المحدود لمدة عام واحد على غير منتجات Apple حتى وإن كانت معبأة مع منتجات Apple أو مباعة معها. ويمكن أن تكون المنتجات الأخرى بخلاف منتجات Apple مشمولة بضمان الجهة المصنعة لها - يرجى مراجعة علبة المنتج والمواد المرفقة به للتفاصيل.</strong> </p> </div> <div class="as-shopagreement-item" id="topic-23"> <h3 class="as-help-helpoverlaysubtitle"> المبيعات في الإمارات العربية المتحدة فقط </h3> <p class="as-help-helpoverlaysummary"> يقبل Apple Store الطلبات من عناوين داخل الإمارات العربية المتحدة. ولا تقوم Apple بشحن منتجات تم شراؤها في Apple Store إلى عناوين خارج الإمارات العربية المتحدة. <a href="https://www.apple.com/choose-country-region" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: www.apple.com/choose-country-region">يرجى النقر هنا للعثور على Apple Store خارج الإمارات العربية المتحدة</a>. تخضع منتجات Apple لقوانين ولوائح مراقبة الصادرات السارية ويجب أن يتم شراؤها وبيعها وتصديرها وإعادة تصديرها ونقلها واستخدامها بما يتفق مع تلك القوانين واللوائح. إذا كنت تخطط لتصدير أحد منتجات Apple إلى بلد آخر، عليك الحصول على كافة تراخيص التصدير اللازمة قانوناً (أو غيرها من الموافقات الحكومية) قبل أن تفعل ذلك. </p> </div> <div class="as-shopagreement-item" id="topic-24"> <h3 class="as-help-helpoverlaysubtitle"> خدمة العملاء في متجر Apple Store </h3> <p class="as-help-helpoverlaysummary"> إذا واجهتك أي مشكلة في طلبك أو إذا أردت معرفة حالة طلبك، يرجى مراجعة <a href="/ae/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/ae/shop/account/home</a> أو التواصل مع خدمة عملاء Apple Store من خلال الهاتف المجاني على 8000 444 0396 بين 10:00 ص و07:00 م من الأحد إلى الخميس. </p> </div> <div class="as-shopagreement-item" id="topic-25"> <h3 class="as-help-helpoverlaysubtitle"> التصدير </h3> <p class="as-help-helpoverlaysummary"> يخضع هذا العقد لقوانين مراقبة الصادرات السارية. لا يجوز تصدير أي منتج تم شراؤه من Apple Store إلى بلد آخر أو منطقة أخرى إذا كانت قوانين مراقبة الصادرات تحظر ذلك. إذا كنت تخطط لتصدير أحد منتجات Apple إلى بلد آخر أو منطقة أخرى، عليك الحصول على كافة تراخيص التصدير اللازمة قانوناً (أو غيرها من الموافقات الحكومية) قبل أن تفعل ذلك. </p> </div> <div class="as-shopagreement-item" id="topic-26"> <h3 class="as-help-helpoverlaysubtitle"> توفر المنتجات وقيودها </h3> <p class="as-help-helpoverlaysummary"> ونظراً للشعبية التي تحظى بها منتجاتنا و/أو قيود التوريد على بعض المنتجات، قد تُضطر Apple للحد من عدد المنتجات المتاحة للشراء. ولكننا بلا شك نحرص على إنتاجها في أسرع وقت ممكن. تحتفظ Apple بالحق في تغيير الكميات المتاحة للشراء في أي وقت، حتى بعد طلبك لأحد المنتجات، شريطة ألا تكون Apple قد قبلت طلبك بعد. </p> </div> <div class="as-shopagreement-item" id="topic-27"> <h3 class="as-help-helpoverlaysubtitle"> الاتصال بشركة Apple </h3> <p class="as-help-helpoverlaysummary"> الشركة التي تدير Apple Store هي شركة Apple M E FZCO فرع دبي، المؤسسة في إمارة دبي بالإمارات العربية المتحدة برخصة تجارية رقم 695998 ومكتبها المسجل يقع في المكتب رقم 302، الطابق الثالث، البناية رقم 4، إعمار سكوير، صندوق بريد 116977، وسط مدينة دبي، دبي، الإمارات العربية المتحدة. يمكنك التواصل مع Apple Store مجاناً على 8000 444 0396. </p> </div> <div class="as-shopagreement-item" id="topic-28"> <h3 class="as-help-helpoverlaysubtitle"> المدفوعات </h3> <p class="as-help-helpoverlaysummary"> إذا كنت تدفع ببطاقة ائتمانية، فعندما ترسل طلبك، قد نحجز إجمالي المبلغ المستحق للطلب على بطاقتك الائتمانية. وإذا لم نحصل على إذن من الجهة المصدرة لبطاقتك الائتمانية، سنبلغك بذلك حتى توفر لنا طريقة دفع أخرى. وسيتم خصم المبلغ من بطاقتك الائتمانية بمجرد قبولنا لطلبك. </p> <p class="as-help-helpoverlaysummary"> نحتفظ بحق التحقق من هوية حامل البطاقة. لضمان عدم استخدام البطاقة الائتمانية أو بطاقة السحب الخاصة بك من دون إذنك، فسنتحقق من الاسم والعنوان والمعلومات الشخصية الأخرى التي تقدمها أثناء إجراءات الطلب ونقارنها بالمعلومات لدى الجهة المصدرة للبطاقة والجهة المسؤولة عن تكاملها. بقبولك هذه الأحكام والشروط فإنك توافق على إجراء هذه الفحوصات. </p> <p class="as-help-helpoverlaysummary"> يمكنك العثور على المزيد من المعلومات عن الدفع في قسم الدفع والأسعار في صفحة المساعدة على <a href="/ae/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/ae/shop/help/payments</a>. </p> </div> </div> </div> </div> </div> </div> </div> <div id="generic-faq-app"></div> <div id="generic-group-faq-app" data-react-group-faq data-analytics-section="faq"></div> <div 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