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href="https://www.timocom.com.ua/%D0%BF%D0%BE%D1%81%D0%BB%D1%83%D0%B3%D0%B8/%D1%84%D1%83%D0%BD%D0%BA%D1%86%D1%96%D1%8F-%D1%80%D0%B5%D0%B9%D1%82%D0%B8%D0%BD%D0%B3%D1%83" title="Українська" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> Українська </a> </div> <div class="navbar-close d-none d-xl-block mb-5 mb-xl-0" role="button"> <button type="button" class="close" title="close" data-dismiss="alert" aria-label="Close"> <span aria-hidden="true"><i class="icon-light-plus-circle"></i></span> </button> </div> </div> </li> <li class="nav-item is-input mt-3 mt-lg-0" role="listitem"> <a href="https://my.timocom.com/app/weblogin/" class="btn btn-block nowrap btn-light" title="login">Login</a> </li> </ul> </div> </div> </nav> <main id="maincontent" class="ci-maincontent"> <a name="ci-anchor-271536" id="ci-anchor-271536"></a> <section id="m01-stage-271536" class="ci-module-wrapper" > <div class=""> <div class="row justify-content-center "> <div class="col-12 w-100 ci-m01-stage"> <header class="page-header size-default bg-blue"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/271534/uncropped_hq/1920/0/6e685b9a9f7426ecf41d1876d9ead6b5/600B7AAD35168C8D40F79F8AC568DA82/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 1200px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271534/uncropped_hq/1199/0/6e685b9a9f7426ecf41d1876d9ead6b5/40301AAA500755A1F20043764A9D86A2/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271534/uncropped_hq/991/0/6e685b9a9f7426ecf41d1876d9ead6b5/3CE13045416E7509CF2212E05D14459C/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 768px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271534/landscape_ratio2x1/767/384/90e9d20d87780aceec237f2817191db/41A31A3A35C93DE767993CCEFE4BA2F6/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 576px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/271534/landscape_ratio2x1/575/288/90e9d20d87780aceec237f2817191db/C083E2676A0837D9BCB7FB4B5F94EBB3/timocom-bewertungsfunktion-header-xl.webp" alt="Ratings feature - improve transparency, foster trust, increase profits" title="Ratings feature - improve transparency, foster trust, increase profits" title="" class="ci-image ci-img-responsive w-100 img-fluid" /> </picture> </div> </div> <div class="ci-positioned-text-container d-flex flex-column align-items-center justify-content-center " style="left: 22%;margin-right: -22%;top: 54%;margin-bottom: -54%;transform: translate(-22%, -54%);width: 42%; width: 42%;" data-ci-module="customposition" data-ci-options="x:22;y:54"> <div class="container py-3 py-md-5"> <div class="row justify-content-center"> <div class="col-12 text-left text-white"> <h1 class="wordbreak "> Ratings feature – increase security while searching for new business partners </h1> </div> </div> </div> </div> </header> </div> </div> </div> </section> <section class="d-none d-md-block m-0 py-2 ci-breadcrumb bg-gray-200"> <div class="container"> <div class="row"> <div class="col-12"> <nav id="breadcrumb" aria-label="breadcrumb"> <small> <ul class="d-flex flex-col list-unstyled m-0 p-0" vocab="https://schema.org/" typeof="BreadcrumbList" aria-label="Breadcrumb navigation"> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/"> <span property="name">TIMOCOM United Kingdom</span> </a> <meta property="position" content="1"> </li> <li class="d-inline-block"><span class="mx-1">/</span></li> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/ratings-feature"> <span property="name">Ratings feature</span> </a> <meta property="position" content="2"> </li> </ul> </small> </nav> </div> </div> </div> </section> <div class=""> <a name="ci-anchor-271606" id="ci-anchor-271606"></a> <section id="m14-image-video-271606" class="ci-module-wrapper py-5 ci-m14-image-video" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-left ci-text-align-left"> <h2 class="wordbreak wordbreak"> Write and receive ratings for orders </h2> <div class="ci-richtext wordbreak ci-bulletpoints-styled ci-bulletpoints- ci-numberedliststyle- ci-bulletpoints-color-default"> <p class="align--left">The ratings feature allows you to rate your transport customers and service providers in the <a title="Overview" href="/services" target="_self">Marketplace</a> – ratings can be submitted once a transport is complete. You, the user, can thus contribute, order by order, to transparency within the System.</p><p><strong>The ratings feature is an excellent addition to our System:</strong></p> </div> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="text-left"> <div class="embed-responsive embed-responsive-16by9 mb-lg-0"> <iframe src="https://player.vimeo.com/video/662566153?h=e949bb68f3?autoplay=0&mute=0&muted=0&loop=0&controls=1" class="border-0" frameid="video-frame-271604" allow="fullscreen; picture-in-picture" allowfullscreen="" width="100%" height="100%" frameborder="0"> </iframe> </div> </div> </div> </div> </div> </section><a name="ci-anchor-271542" id="ci-anchor-271542"></a> <section id="m02-2-column-container-271542" class="ci-module-wrapper ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 bg-blue text-white text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> If you send freight, you can </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-white ci-numberedliststyle- ci-trimmed-paragraph"> <p>benefit from:</p><ul class="rte--list"><li>Increased security: Positive ratings in the categories communication, handling of goods, and punctual loading and unloading of goods provide reassurance that your freight is in good hands.</li><li>First choice: A positive company score is a signal to transport customers to put your company at the top of the list of potential business partners.</li><li>Saves time: Viewing ratings given to other System users is a better, faster way to select the best business partner out there.</li></ul> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 bg-blue-40 text-dark text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <i class="icon icon-light-chart-line icon-lg mb-3 text-left "></i> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> If you are a transport company, you can </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph"> <p>benefit from:</p><ul class="rte--list"><li>Increased security: Ratings on prompt payment, fairness and communication help you to select your business partner.</li><li>Improve market value: Positive ratings contribute to your company score, giving your company a competitive advantage.</li><li>Efficiency: The new Smart Logistics System transparent ratings feature is a one-stop shop where you can discover what other people thought of working with your potential business partners.</li></ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-271550" id="ci-anchor-271550"></a> <section id="m02-2-column-container-271550" class="ci-module-wrapper ci-m02-two-column-container pt-5 overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> How it works </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Rate completed transport orders </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>Once the unloading date is passed, each business partner receives a notification informing them that they can rate the transaction, based on a standard 5 star scale. To ensure people only rate companies they have actually worked with, all ratings are assigned via the <a title="Transport orders | Send & receive digital transport orders" href="/services/transport-orders" target="_self">transport orders application</a>. You can rate your business partner and view your own rating in the transport order details.</p> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/271548/uncropped/890/0/5b86e6af78347a89e0dbba0f307fb407/85B9329F9F523596BB44B29096B7CAC8/en-timocom-ratings-feature-screenshot-1.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271548/uncropped/621/0/5b86e6af78347a89e0dbba0f307fb407/198FA2D8ABF63CBA949089D1428AFD9F/en-timocom-ratings-feature-screenshot-1.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/271548/uncropped/510/0/5b86e6af78347a89e0dbba0f307fb407/9E1D97E702BFB049808D84EEAC68B5AE/en-timocom-ratings-feature-screenshot-1.webp" alt="Smart Logistics System screenshot: rating a transport order in the TIMOCOM freight exchange." title="Smart Logistics System screenshot: rating a transport order in the TIMOCOM freight exchange." title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-271558" id="ci-anchor-271558"></a> <section id="m02-2-column-container-271558" class="ci-module-wrapper bg-gray-200 ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/271556/uncropped/890/0/57af42cd4dd2a5f8703bdb921090ccf5/90FA2D8694DACBD0B715DF5EFF9C91AC/en-timocom-ratings-feature-screenshot-2.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271556/uncropped/621/0/57af42cd4dd2a5f8703bdb921090ccf5/101F51082BE70B206FE8919F7E0084AC/en-timocom-ratings-feature-screenshot-2.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/271556/uncropped/510/0/57af42cd4dd2a5f8703bdb921090ccf5/2E6A8F50B2EB61413E44C8A270A53D2F/en-timocom-ratings-feature-screenshot-2.webp" alt="Smart Logistics System screenshot: rating a transport order in the TIMOCOM freight exchange." title="Smart Logistics System screenshot: rating a transport order in the TIMOCOM freight exchange." title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Rate different categories </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p><strong>Transport customers</strong> can rate the communication between business partners, whether the service provider arrived on time to load and unload the goods and how goods and documentation were handled.</p><p><strong>Service providers</strong> can also rate communication, along with whether or not the contractual conditions were fair and whether payment was prompt.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-271566" id="ci-anchor-271566"></a> <section id="m02-2-column-container-271566" class="ci-module-wrapper ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Company score and individual ratings in the company profile </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>The company score is displayed in each company profile, and is comprised of transport customer and service provider ratings from the past 12 months. You will also see the average ratings for each category here. </p> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/271564/uncropped/890/0/709b111583f08f50155067e900c875f7/DF7C57D34B475141F858CD7CCB8A2F7B/en-timocom-ratings-feature-screenshot-3.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/271564/uncropped/621/0/709b111583f08f50155067e900c875f7/9E82DC24FE40E6E12CA893CFB3A775AC/en-timocom-ratings-feature-screenshot-3.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/271564/uncropped/510/0/709b111583f08f50155067e900c875f7/DD831FB3E7881A4FA74511E1722AABA0/en-timocom-ratings-feature-screenshot-3.webp" alt="Smart Logistics System screenshot: ratings feature for transport partners" title="Smart Logistics System screenshot: ratings feature for transport partners" title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-271602" id="ci-anchor-271602"></a> <section id="m09-cta-area-271602" class="ci-module-wrapper py-5 bg-cool-gray-120 text-white" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-10 col-lg-8 col-xl-8 mt-2"> <div class="m-n1 pt-3"> <address class="m-1 text-white lead"> <p class="mb-0 wordbreak" >Do you have any questions? We would be delighted to help you:</p> <div class="mt-2"> <p class="m-0"> <i class="icon-solid-phone mr-1 icon-sm"></i> <a class="text-white text-decoration-underline pl-2 mb-0" href="tel:+49 211 88 26 88 26"> <span class="no-wrap">+49 211 88 26 88 26</span> </a> </p> <p class="m-0"> <i class="icon-solid-envelope mr-1 icon-sm"></i> <a class="text-white text-decoration-underline pl-2 mb-0 wordbreak" href="mailto:info.gb@timocom.com"> <span>info.gb@timocom.com</span> </a> </p> </div> </address> </div> </div> </div> </div> </section><a name="ci-anchor-271598" id="ci-anchor-271598"></a> <section id="m08-accordion-271598" class="ci-module-wrapper py-5" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> FAQ </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8 ci-m08-accordion"> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-1-271568" aria-expanded="true" aria-controls="item-271598-1-271568"> <div class="card-header color-blue w-100 text-left" itemprop="name"> How does my company receive ratings? </div> </button> <div id="item-271598-1-271568" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>The TIMOCOM ratings feature is transaction based, that is you can only rate companies you have actually worked with.</p><p>Service providers and transport customers can rate each other provided that both have entered into a contract with each other for a transport order within the Smart Logistics System. This ensures that both business partners have actually worked together.</p> </div> </div> </div> </div> <meta itemprop="position" content="1"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-2-271582" aria-expanded="true" aria-controls="item-271598-2-271582"> <div class="card-header color-blue w-100 text-left" itemprop="name"> What are the rating categories? </div> </button> <div id="item-271598-2-271582" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>When you rate a service provider, you can rate the following categories:</p><ul class="rte--list"><li>Communication with dispatch personnel</li><li>Goods loaded and unloaded on time</li><li>Handling of goods</li><li>Handling of documentation</li></ul><p>When you rate a transport customer, you can rate the following categories:</p><ul class="rte--list"><li>Communication</li><li>Contract fairness</li><li>Payment</li></ul><p>Each category is given equal weight in the overall rating score. Sub-categories for which no rating was provided will not be included in the calculation.</p> </div> </div> </div> </div> <meta itemprop="position" content="2"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-3-271584" aria-expanded="true" aria-controls="item-271598-3-271584"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Can I add a comment to my rating (and if not, why not?) </div> </button> <div id="item-271598-3-271584" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>No, there is no comment function attached to the ratings feature. Splitting the rating up into categories provides a nuanced rating, so there is no need for comments. Comments cannot be verified by TIMOCOM, which means that comments could be used to publish insults or incorrect information, which, in a worst case scenario, can harm a company’s business.</p> </div> </div> </div> </div> <meta itemprop="position" content="3"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-4-271586" aria-expanded="true" aria-controls="item-271598-4-271586"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Why can I only provide a rating via the transport orders application? </div> </button> <div id="item-271598-4-271586" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>We want to make sure that service providers and transport customers have actually entered into a business contract with one another, to prevent people manipulating ratings results.</p> </div> </div> </div> </div> <meta itemprop="position" content="4"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-5-271588" aria-expanded="true" aria-controls="item-271598-5-271588"> <div class="card-header color-blue w-100 text-left" itemprop="name"> I have completed a transport order. When do I get the opportunity to rate my business partner? </div> </button> <div id="item-271598-5-271588" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>It is possible to rate the company you worked with on the transport order once the unloading date for the order has passed.</p> </div> </div> </div> </div> <meta itemprop="position" content="5"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-6-271590" aria-expanded="true" aria-controls="item-271598-6-271590"> <div class="card-header color-blue w-100 text-left" itemprop="name"> I completed X transport orders over the last year, can I rate them? </div> </button> <div id="item-271598-6-271590" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>No. Only those transport orders completed after the feature has gone live can be rated.</p> </div> </div> </div> </div> <meta itemprop="position" content="6"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-7-271592" aria-expanded="true" aria-controls="item-271598-7-271592"> <div class="card-header color-blue w-100 text-left" itemprop="name"> How is the company score calculated? Which ratings are included? When is the company score published? </div> </button> <div id="item-271598-7-271592" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>The company score is calculated by averaging all ratings a company has received, whether they were acting as a transport customer or service provider.</p><p>The service provider and/or transport customer rating includes all ratings for transactions (transport orders) that took place within the last 12 months.</p> </div> </div> </div> </div> <meta itemprop="position" content="7"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-8-271594" aria-expanded="true" aria-controls="item-271598-8-271594"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Will I be automatically reminded that I can leave a rating? </div> </button> <div id="item-271598-8-271594" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Once it is possible to rate a transaction, you will receive a notification via the Smart Logistics System bell, and a notification e-mail will be sent to the contact person for the order. If no contact person has been set in the order, then all company users will receive a notification via the bell and an e-mail notification (provided they have agreed to this in the settings). One reminder notification will also be sent via the bell and e-mail.</p> </div> </div> </div> </div> <meta itemprop="position" content="8"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-9-271596" aria-expanded="true" aria-controls="item-271598-9-271596"> <div class="card-header color-blue w-100 text-left" itemprop="name"> How can I change a rating I have submitted? </div> </button> <div id="item-271598-9-271596" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>It is possible to change a rating any time within the ratings period, provided the rating was only saved, not submitted.</p> </div> </div> </div> </div> <meta itemprop="position" content="9"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-10-271570" aria-expanded="true" aria-controls="item-271598-10-271570"> <div class="card-header color-blue w-100 text-left" itemprop="name"> I am not happy with my rating. What are my options? How can I change the rating? </div> </button> <div id="item-271598-10-271570" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>You have the opportunity to request, once only, that your contractual partner change the rating they submitted for your company. This can be done directly in the Smart Logistics System via the detailed transport order view (section “Ratings”). We recommend contacting your contractual partner personally to find out why they have given you an unsatisfactory rating.</p><p>Once a rating is submitted, it immediately becomes part of your company score, even if you have submitted a correction request that is still pending. Once the correction has taken place, the company score will be recalculated.</p><p>Correction requests must be answered within 7 days.</p> </div> </div> </div> </div> <meta itemprop="position" content="10"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-11-271572" aria-expanded="true" aria-controls="item-271598-11-271572"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Where can I complain about an unfair rating, or a rating that has not been corrected? </div> </button> <div id="item-271598-11-271572" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>TIMOCOM acts as a neutral market platform, and thus cannot correct or delete ratings. Please contact your business partner directly and request that they correct the rating: this feature is available for every rating submitted.</p> </div> </div> </div> </div> <meta itemprop="position" content="11"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-12-271574" aria-expanded="true" aria-controls="item-271598-12-271574"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Where can I find companies that I have not yet rated after completing a transport order with them? </div> </button> <div id="item-271598-12-271574" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>In the transport order overview, you can filter for all those orders that have not yet been rated.</p><p>Plus, the Ratings widget on the start page displays the number of pending ratings. Click on this number to be taken directly to those orders that you have not yet rated.</p> </div> </div> </div> </div> <meta itemprop="position" content="12"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-13-271576" aria-expanded="true" aria-controls="item-271598-13-271576"> <div class="card-header color-blue w-100 text-left" itemprop="name"> How does TIMOCOM protect the ratings feature from fake ratings? </div> </button> <div id="item-271598-13-271576" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>The TIMOCOM ratings feature is transaction based. That means that companies can only rate each other when there is proof that they have worked on a transport order together (the order was processed via the TIMOCOM transport orders application).</p><p>This makes it much more difficult to manipulate ratings, because of course competitors cannot leave a rating unless they have actually worked with each other.</p> </div> </div> </div> </div> <meta itemprop="position" content="13"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-14-271578" aria-expanded="true" aria-controls="item-271598-14-271578"> <div class="card-header color-blue w-100 text-left" itemprop="name"> What happens to my company rating when I cancel the service? What happens to ratings when a company is no longer allowed to access the System? What about ratings for returning customers? </div> </button> <div id="item-271598-14-271578" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>If you cancel your contract with TIMOCOM, you will lose your company score. The score cannot be restored even if you decide to join the TIMOCOM network again at a later date.</p><p>If a company is denied access to the System, on the other hand, the company rating remains intact and will be on display for all Smart Logistics System users once again when access is restored.</p> </div> </div> </div> </div> <meta itemprop="position" content="14"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-271598-15-271580" aria-expanded="true" aria-controls="item-271598-15-271580"> <div class="card-header color-blue w-100 text-left" itemprop="name"> I have put my contract with TIMOCOM on hold. Can I keep my ratings? (And if yes, does the rating change as the validity period for older ratings expires)? </div> </button> <div id="item-271598-15-271580" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>If you put your contract on hold (as opposed to cancelling it), you will keep all your ratings. However, the company score is made up only of ratings submitted in the last 12 months, so that older ratings will no longer be included in the score when you resume the contract. This could mean that your company score will have changed once you start working with TIMOCOM again.</p> </div> </div> </div> </div> <meta itemprop="position" content="15"> </div> </div> </div> </div> </div> </section><a name="ci-anchor-269308" id="ci-anchor-269308"></a> <section id="m18-icon-link-list-269308" class="ci-module-wrapper py-5 bg-white " > <div class="container"> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="d-sm-block d-md-flex text-center justify-content-center flex-md-wrap flex-lg-nowrap mx-lg-n4"> <div class="p-4 py-md-0 flex-grow-1" > <a href="/services" data-cif-tracking="{"uniqueTargetId":"overlay_269304_269158"}" class="ci-link-whole-module" title="Overview"> <div class="text-center img-fluide"> <p class="icon icon-xxl text-center mb-0 icon-light-service color-blue mb-0"></p> </div> <div class="m-n1 pt-3"> <div class="ci-btn btn m-1 wordbreak btn-link" > Services > </div> </div> </a> </div><div class="p-4 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