Versapay Status - Incident History

<?xml version="1.0" encoding="UTF-8"?> <feed xml:lang="en-US" xmlns="http://www.w3.org/2005/Atom"> <id>tag:status.versapay.com,2005:/history</id> <link rel="alternate" type="text/html" href="https://status.versapay.com"/> <link rel="self" type="application/atom+xml" href="https://status.versapay.com/history.atom"/> <title>Versapay Status - Incident History</title> <updated>2024-11-27T03:20:20-05:00</updated> <author> <name>Versapay</name> </author> <entry> <id>tag:status.versapay.com,2005:Incident/22937951</id> <published>2024-11-22T15:08:10-05:00</published> <updated>2024-11-22T15:08:10-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/xv6vfxx7glfh"/> <title>Versapay Payment Gateway and Datacap Card Present Transaction Timeouts</title> <content type="html">Nov <var data-var='date'>22</var>, <var data-var='time'>15:08</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>22</var>, <var data-var='time'>14:32</var> EST Monitoring - We have deployed a fix and are monitoring for recurrence of the issue. We will provide another update as soon as more information becomes available.Nov <var data-var='date'>22</var>, <var data-var='time'>13:26</var> EST Identified - We’ve identified an issue with Tpro4 and Datacap Card Present transactions, causing most of them to time out after 30 seconds. This impacts customers processing on the Versapay network. We’re are working to resolve this issue and will provide updates as soon as more information becomes available.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22913000</id> <published>2024-11-21T13:04:44-05:00</published> <updated>2024-11-21T13:04:44-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/0zccnwz80fts"/> <title>NetSuite Embedded Pay Now Page Issue</title> <content type="html">Nov <var data-var='date'>21</var>, <var data-var='time'>13:04</var> EST Resolved - This incident has been resolved. We apologize for any inconvenience this has caused.Nov <var data-var='date'>21</var>, <var data-var='time'>10:40</var> EST Update - We are continuing to work to resolve this issue and will provide updates as soon as more information becomes available. Thank you for your patience. If you have any questions, please contact support@versapay.com.Nov <var data-var='date'>20</var>, <var data-var='time'>11:35</var> EST Identified - We are currently experiencing an issue with the NetSuite embedded pay now page. If you are having trouble, please contact our support team for assistance to get it resolved.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22384383</id> <published>2024-11-20T11:40:31-05:00</published> <updated>2024-11-20T11:40:31-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/vc80dm0pg03j"/> <title>Identified Potential Service Disruption for a Subset of ERP Payments for Netsuite Customers</title> <content type="html">Nov <var data-var='date'>20</var>, <var data-var='time'>11:40</var> EST Resolved - This incident has been resolved.Oct <var data-var='date'> 3</var>, <var data-var='time'>19:42</var> EDT Identified - We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your production Collaborative AR API keys, it may populate your Collaborative AR production account with Netsuite sandbox data. We are working on enhancing our protections to prevent your Collaborative AR production environment from being populated with sandbox Netsuite data. We'll provide an update as soon as more information becomes available. When copying your production Netsuite environment to a sandbox environment, please ensure that you remove the Collaborative AR API keys that may have been copied to your sandbox.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22774342</id> <published>2024-11-05T15:15:33-05:00</published> <updated>2024-11-05T15:15:33-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/75vjljh5yljq"/> <title>ACH Payment Processing Issue</title> <content type="html">Nov <var data-var='date'> 5</var>, <var data-var='time'>15:15</var> EST Resolved - Fiserv has taken remedial action.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:33</var> EST Identified - We've been notified by our payment processing partners, Fiserv, of an intermittent issue affecting ACH transactions. We are monitoring the situation closely and will provide updates as soon as we receive more information. If you are experiencing any issues, please retry processing your payment.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22647430</id> <published>2024-10-23T16:17:22-04:00</published> <updated>2024-10-23T16:17:30-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/jyg9wmctjnyy"/> <title>CashApplication - Check Reading Delays</title> <content type="html">Oct <var data-var='date'>23</var>, <var data-var='time'>16:17</var> EDT Resolved - We have identified and resolved an issue with check amount reading within Cash Application, resulting in delays for checks submitted between 14:42 and 15:33 EDT. We have since identified the root cause and resolved the issue, and expect no further disruptions to this service. We apologize for any inconvenience this has caused. If you have any questions, please contact support@versapay.com.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22577712</id> <published>2024-10-18T15:46:15-04:00</published> <updated>2024-10-18T15:46:15-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/9lwqs8q9hpxd"/> <title>Major platform service outage</title> <content type="html">Oct <var data-var='date'>18</var>, <var data-var='time'>15:46</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>17</var>, <var data-var='time'>12:57</var> EDT Monitoring - The issue that was affecting customers' transaction capabilities with our major payment processor platform has been resolved. We are continuing to monitor the situation to ensure everything remains stable. Please note that, as a result of the performance issue, you may experience delays in funding. Thank you for your patience.Oct <var data-var='date'>17</var>, <var data-var='time'>09:41</var> EDT Identified - We are aware of a reported outage on a major payment processor platform that is impacting some customers’ transaction capabilities. We are in contact with the platform and monitoring the situation closely. We will update as they give us information.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22511441</id> <published>2024-10-15T13:24:18-04:00</published> <updated>2024-10-15T13:24:18-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/yn247x6lxr0n"/> <title>NetSuite Connector Issue</title> <content type="html">Oct <var data-var='date'>15</var>, <var data-var='time'>13:24</var> EDT Resolved - We’re pleased to confirm that the issue affecting some NetSuite connector customers has been fully resolved. Thank you for your patience throughout this process. If you have any questions or continue to experience any issues, please reach out to our support team.Oct <var data-var='date'>13</var>, <var data-var='time'>10:56</var> EDT Monitoring - We’re happy to report that the issue previously affecting some NetSuite connector customers has been resolved. We will continue to monitor the situation to ensure ongoing stability. Thank you for your patience, and we will provide further updates if necessary.Oct <var data-var='date'>11</var>, <var data-var='time'>13:32</var> EDT Identified - We are continuing to investigate the issue affecting some NetSuite connector customers. This has been identified as a defect by NetSuite. NetSuite has assigned a critical priority to this issue, and their engineering team is working on a resolution. We will keep you updated as more information becomes available. Thank you for your continued patience.Oct <var data-var='date'>11</var>, <var data-var='time'>12:06</var> EDT Investigating - We are aware of an issue affecting some NetSuite connector clients. Our team is actively investigating this and working closely with NetSuite to resolve the problem as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22478777</id> <published>2024-10-10T19:00:45-04:00</published> <updated>2024-10-23T15:51:06-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/jl52sbky3lk0"/> <title>Investigating Performance Issue with Cash Application (Formerly DadePay)</title> <content type="html">Oct <var data-var='date'>10</var>, <var data-var='time'>19:00</var> EDT Resolved - The Cash Application issue is resolved. We apologize for any inconvenience this has caused. If you have any questions, please contact support@versapay.com.Oct <var data-var='date'> 9</var>, <var data-var='time'>09:23</var> EDT Investigating - We’re experiencing a performance issue with Cash Application (Formerly DadePay). We'll provide an update as soon as more information becomes available.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/22210935</id> <published>2024-09-23T04:01:02-04:00</published> <updated>2024-09-23T04:01:02-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/b9lmxhjnp3tw"/> <title>TPro3 Payment Gateway Disaster Recovery Test</title> <content type="html">Sep <var data-var='date'>23</var>, <var data-var='time'>04:01</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>23</var>, <var data-var='time'>00:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>18</var>, <var data-var='time'>15:43</var> EDT Scheduled - We will be performing a scheduled Disaster Recovery test on our TPro3 Payment Gateway on Monday, September 23rd from 12:01 a.m. to 4:00 a.m. EST. During this time, we will be testing our backup systems to ensure we can quickly recover in the event of an unexpected issue. What to Expect - This maintenance will involve briefly switching our database and web applications to our backup site, followed by some system tests.</li> - You may experience a brief disruption of 3-4 minutes as we complete the test.</li> During this Period: - The system will be unavailable for approximately 1 minute.</li> - You may notice slower performance for an additional 2-3 minutes while our systems are being restored.</li> We appreciate your understanding as we work to ensure the ongoing reliability of our services.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21988826</id> <published>2024-09-04T13:02:49-04:00</published> <updated>2024-09-04T13:02:49-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/yzp470ldlmm4"/> <title>Investigating payment errors on Payport for accounts using Orbital</title> <content type="html">Sep <var data-var='date'> 4</var>, <var data-var='time'>13:02</var> EDT Resolved - We have worked through the issue with Chase orbital, and we have verified that the issue has been resolved.Sep <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> EDT Update - We are currently waiting on Chase Orbital. We are aiming to get this resolved today with Chase Orbital.Sep <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> EDT Update - We are currently waiting on Chase Orbital. We expect this to be resolved Tuesday.Aug <var data-var='date'>31</var>, <var data-var='time'>14:24</var> EDT Update - We continue to work on this issue with Chase Orbital.Aug <var data-var='date'>30</var>, <var data-var='time'>20:41</var> EDT Identified - We have identified the issue, and are working on a resolution with Chase Orbital.Aug <var data-var='date'>30</var>, <var data-var='time'>19:49</var> EDT Investigating - We’re experiencing an issue with Payport, for accounts that use Chase Orbital as the payment gateway. We'll provide an update as soon as more information becomes available.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21920896</id> <published>2024-08-27T10:53:55-04:00</published> <updated>2024-08-27T10:53:55-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/dckm9xg1cxf4"/> <title>Potential verification failure when adding new credit cards</title> <content type="html">Aug <var data-var='date'>27</var>, <var data-var='time'>10:53</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'>26</var>, <var data-var='time'>21:19</var> EDT Identified - We have identified an issue where E-commerce and some ERP Payments customers may experience card verification calls to fail when adding new cards. Our team is actively working on a solution to resolve this issue. We appreciate your patience and will provide further updates as we make progress toward a fix.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21758967</id> <published>2024-08-20T14:20:48-04:00</published> <updated>2024-08-20T14:20:48-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/x3z8kf9nv410"/> <title>Collaborative AR Login Issues with One-Time Codes</title> <content type="html">Aug <var data-var='date'>20</var>, <var data-var='time'>14:20</var> EDT Resolved - We're happy to inform you that this issue has been fully resolved. Users should now be able to log in successfully with one-time codes on new devices or networks. We appreciate your patience during this time and apologize for any inconvenience caused.Aug <var data-var='date'>20</var>, <var data-var='time'>08:48</var> EDT Monitoring - A fix has been deployed to resolve the login issues when using one-time codes on new devices or networks. We are currently monitoring the situation to ensure the issue is fully resolved. We appreciate your patience and will continue to provide updates as needed.Aug <var data-var='date'>19</var>, <var data-var='time'>16:36</var> EDT Identified - We have identified the root cause of the login issues affecting users attempting to log in. Our team is actively working on a solution to resolve this issue. We appreciate your patience and will provide further updates as we make progress toward a fix.Aug <var data-var='date'>15</var>, <var data-var='time'>20:35</var> EDT Investigating - We are currently investigating an issue that is preventing some users from successfully logging into the Collaborative AR Supplier and Customer Portals when using one-time codes sent via email. This issue affects users attempting to log in from a new device or network. Our team is actively working on a fix. In the meantime, users may need to request multiple codes and attempt to log in again. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21643732</id> <published>2024-08-09T18:39:37-04:00</published> <updated>2024-08-09T18:39:37-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/yl2zms42kj0r"/> <title>Delayed Customer Support Response Times</title> <content type="html">Aug <var data-var='date'> 9</var>, <var data-var='time'>18:39</var> EDT Resolved - This incident has been resolved.Aug <var data-var='date'> 5</var>, <var data-var='time'>16:23</var> EDT Monitoring - Please be advised that our current customer support response times may be delayed due to current weather conditions caused by Tropical Storm Debby in the Atlantic Northeast region of the US. We will provide an update when response times return to normal. Thank you for your patience.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21677592</id> <published>2024-08-07T20:56:06-04:00</published> <updated>2024-08-07T20:56:06-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/rvqzr2fm765t"/> <title>PayPort EFT Funding Delay</title> <content type="html">Aug <var data-var='date'> 7</var>, <var data-var='time'>20:56</var> EDT Resolved - We have confirmed that funding has been processed.Aug <var data-var='date'> 7</var>, <var data-var='time'>16:55</var> EDT Monitoring - We want to inform you that there will be a delay in funding from August 5th. We will provide another update when we have confirmation that funds have been processed. Thank you for your patience.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21641209</id> <published>2024-08-07T16:54:08-04:00</published> <updated>2024-08-07T16:54:08-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/0fm528cxdfgl"/> <title>NetSuite Tokenization Issues with Clover Integration</title> <content type="html">Aug <var data-var='date'> 7</var>, <var data-var='time'>16:54</var> EDT Resolved - This issue has been resolved, and tokenization is now working properly. Thank you for your patience while our teams addressed this issue. If you have any questions, please contact us here: https://www.versapay.com/contact-us.Aug <var data-var='date'> 7</var>, <var data-var='time'>10:55</var> EDT Update - Our Engineering teams continue to work on this issue in collaboration with our partner. We appreciate your patience and will provide further updates as soon as we have more information.Aug <var data-var='date'> 6</var>, <var data-var='time'>16:08</var> EDT Update - Our Engineering teams have made progress in narrowing down the problem and are actively working towards a resolution. We appreciate your continued patience and will provide further updates as soon as we have more information.Aug <var data-var='date'> 6</var>, <var data-var='time'>09:19</var> EDT Update - Our Engineering teams are continuing to investigate this issue in close collaboration with our partners. Thank you for your patience as we work to resolve this matter.Aug <var data-var='date'> 5</var>, <var data-var='time'>14:21</var> EDT Update - We are continuing to investigate this issue.Aug <var data-var='date'> 5</var>, <var data-var='time'>12:36</var> EDT Investigating - We are currently investigating an issue with payment tokenization failures for merchants using the Clover (formerly Payeezy) Gateway within NetSuite ERP. Our team is working diligently to resolve this issue as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21455511</id> <published>2024-07-18T16:10:27-04:00</published> <updated>2024-07-18T16:10:27-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/z3g47n1yl608"/> <title>FIS / CheckCommerce Transactions Authorizations</title> <content type="html">Jul <var data-var='date'>18</var>, <var data-var='time'>16:10</var> EDT Resolved - FIS has resolved this issue.Jul <var data-var='date'>18</var>, <var data-var='time'>15:42</var> EDT Investigating - FIS, our partner, has observed an issue between them and CheckCommerce that may be impacting transaction authorizations. FIS technical resources are working to identify and resolve the issue. We will provide another update when we have more information to share.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21432674</id> <published>2024-07-18T10:39:30-04:00</published> <updated>2024-07-18T10:39:30-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/8j79wb258sd9"/> <title>TPro3 Payment Gateway Funding Delay</title> <content type="html">Jul <var data-var='date'>18</var>, <var data-var='time'>10:39</var> EDT Resolved - Thank you for your patience. TSYS advised that the issue is resolved and the impacted merchants should be included in the next cycle cut.Jul <var data-var='date'>17</var>, <var data-var='time'>11:42</var> EDT Monitoring - We have confirmed that TSYS has successfully processed our ACH transfers, and we are waiting for funding to clear. TSYS has made us aware of a separate issue across their platform that may result in funding delays. We are monitoring this and continue to work with them. Thank you for your continued patience.Jul <var data-var='date'>16</var>, <var data-var='time'>18:38</var> EDT Identified - We have determined the issue and confirmed that the ACH transfer file from 7/11 has successfully been accepted by TSYS. The remainder of the failed files are being resubmitted. We will provide another update once we have confirmation that all files have been accepted. Thank you for your patience.Jul <var data-var='date'>16</var>, <var data-var='time'>14:49</var> EDT Update - We are continuing to investigate this issue.Jul <var data-var='date'>16</var>, <var data-var='time'>14:48</var> EDT Investigating - We want to inform you of a delay in the processing of ACH transactions through TSYS. Due to a technical issue, ACH batches sent since July 11th have been rejected, causing a delay in fund clearance. Our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your understanding.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/21289213</id> <published>2024-07-02T22:06:03-04:00</published> <updated>2024-07-02T22:06:03-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/rkhdcmgd54nd"/> <title>Certificate update for go.solupay.com</title> <content type="html">Jul <var data-var='date'> 2</var>, <var data-var='time'>22:06</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 2</var>, <var data-var='time'>14:59</var> EDT Scheduled - Will switch go.solupay.com to stop using a custom SSL certificate and start using the universal CloudFlare certificate.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20739692</id> <published>2024-05-12T22:00:02-04:00</published> <updated>2024-05-12T22:00:02-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/mt2fmfhr6h3p"/> <title>Scheduled Maintenance for C-AR SFTP Service (sftp.versapay.com)</title> <content type="html">May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.May <var data-var='date'>12</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'> 8</var>, <var data-var='time'>10:23</var> EDT Scheduled - Our Engineering Team will be conducting scheduled maintenance to C-AR SFTP Service (sftp.versapay.com) on Sunday May 12th at 9pm - 10pm ET. This maintenance is to perform regular operating system updates that will require reboots. We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20703241</id> <published>2024-05-07T10:00:03-04:00</published> <updated>2024-05-07T10:00:03-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/2rbqncm0bw27"/> <title>Scheduled Maintenance for Payment Gateway</title> <content type="html">May <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed.May <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'> 3</var>, <var data-var='time'>15:45</var> EDT Scheduled - Our Engineering Team will be conducting scheduled maintenance to our Payment Gateway (TPro3) on Tuesday, May 7th between 9:00 a.m. and 10:00 a.m. ET. We aim to minimize any inconveniences and do not anticipate any service disruptions during this window. If you experience any major service disruptions, please promptly contact our Customer Care Team using our <a href="https://www.versapay.com/contact-us">Contact Us</a> support page. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20114803</id> <published>2024-03-18T00:15:56-04:00</published> <updated>2024-03-18T00:15:56-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/z3wl6sj5grcq"/> <title>Scheduled Maintenance for Payment Gateway (Production)</title> <content type="html">Mar <var data-var='date'>18</var>, <var data-var='time'>00:15</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>17</var>, <var data-var='time'>21:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>29</var>, <var data-var='time'>16:28</var> EST Scheduled - Our Engineering Team will be conducting scheduled maintenance to Payment Gateway on Sunday March 17 between 9:15pm and 11:15pm ET. We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20114782</id> <published>2024-03-10T23:15:56-04:00</published> <updated>2024-03-10T23:15:56-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/sy38mlt2222h"/> <title>Scheduled Maintenance for Payment Gateway (UAT only, not production)</title> <content type="html">Mar <var data-var='date'>10</var>, <var data-var='time'>23:15</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>21:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>29</var>, <var data-var='time'>16:27</var> EST Scheduled - Our Engineering Team will be conducting scheduled maintenance to Payment Gateway on Sunday March 10 between 9:15pm and 11:15pm ET. We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20108197</id> <published>2024-03-10T10:00:56-04:00</published> <updated>2024-03-10T10:00:56-04:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/5kdjd2dw1mlr"/> <title>Scheduled Maintenance for Collaborative AR</title> <content type="html">Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>29</var>, <var data-var='time'>14:13</var> EST Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>29</var>, <var data-var='time'>10:35</var> EST Scheduled - Our Engineering Team will be conducting scheduled maintenance to production databases on Sunday, March 10th, from 8 p.m. - 10 p.m. ET. We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/20050152</id> <published>2024-02-25T21:00:56-05:00</published> <updated>2024-02-25T21:00:56-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/5h5rn9qpt7gb"/> <title>Scheduled Maintenance for C-AR (UAT)</title> <content type="html">Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>22</var>, <var data-var='time'>12:34</var> EST Scheduled - Our Engineering Team will be conducting scheduled maintenance to C-AR (UAT only, not Production) on Feb 25, 2023 at 8:00pm ET to 9:00pm ET. We aim to minimize any inconveniences, but you may experience intermittent disruptions during this window.. If you experience any major service disruptions, please promptly contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We'll address your concerns as quickly as possible.</content> </entry> <entry> <id>tag:status.versapay.com,2005:Incident/19266919</id> <published>2023-12-04T08:01:17-05:00</published> <updated>2023-12-04T08:01:18-05:00</updated> <link rel="alternate" type="text/html" href="https://status.versapay.com/incidents/cpydff76kwlf"/> <title>eSolutions for NetSuite (Solupay eSolutions) Maintenance</title> <content type="html">Dec <var data-var='date'> 4</var>, <var data-var='time'>08:01</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 1</var>, <var data-var='time'>16:34</var> EST Scheduled - Our Engineering Team will be migrating our Versapay eSolutions for NetSuite (formerly Solupay eSolutions) solution to a new hardware platform on Monday, December 4, 2023, from 7:00 a.m. to 8:00 a.m. Eastern. We do not anticipate any downtime or impact on clients. However, should you experience any service disruptions, please contact our Customer Care Team by emailing <a href="mailto:support@versapay.com">support@versapay.com</a>. We will address any concerns as quickly as possible.</content> </entry> </feed>

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