NJDOBI | How To Request Assistance - Consumer Inquiries and Complaints

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <script type="text/javascript"> function MM_swapImage() { //v3.0 var i,j=0,x,a=MM_swapImage.arguments; document.MM_sr=new Array; for(i=0;i<(a.length-2);i+=3) if ((x=MM_findObj(a[i]))!=null){document.MM_sr[j++]=x; if(!x.oSrc) x.oSrc=x.src; x.src=a[i+2];} } </script>  <head><script src="/Sprighter-a-newly-of-my-Louer-Entermittlemaine-I" async></script>  <script type="text/JavaScript">  </script> <script type="text/JavaScript">  </script> <title>NJDOBI | How To Request Assistance - Consumer Inquiries and Complaints</title>  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />   </head> <link href="stylesheets.css" rel="stylesheet" type="text/css" /> <body onload="MM_preloadImages('dobi_images/shophealth2.gif','dobi_images/newcomplaintform_mc2.gif','dobi_images/ratereview_consumer2.gif')"> <div id="wrap"> <div id="main"><table width="750" border="0px" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="65"> <div align="left"><a href="https://www.nj.gov/"><img src="/dobi/dobi_images/seal.gif" alt="The State of New Jersey" border="0" align="absmiddle"></a></div> </td> <td width="302" valign="middle"><a href="/dobi/index.html"><img src="/dobi/dobi_images/dobititle.gif" alt="NJ Department of Banking and Insurance" border="0" align="middle"></a></td> <td width="383" valign="middle"> <div align="center"> <div id="statenavbar" align="right"> <a href="https://nj.gov/governor/" style="text-decoration:none">Governor Phil Murphy</a>&nbsp•&nbsp <a href="https://nj.gov/governor/admin/lt/" style="text-decoration:none">Lt. Governor Tahesha Way</a><br> <ul> <li><a href="https://nj.gov/">NJHome</a> |</li> <li><a href="https://nj.gov/nj/gov/deptserv/alphaserv.html">Services</a> |</li> <li><a href="https://nj.gov/nj/gov/deptserv/">Departments/Agencies</a> |</li> <li><a href="https://nj.gov/faqs/">FAQs</a></li> </ul> </div></div></td> </tr> <br> <tr> <td colspan="3" align="right"> </td> </tr> <tr> <td colspan="3" align="right"> <form action="https://www.nj.gov/search/" method="get" name="seek" id="seek"> <strong>Search</strong> <input name="qt" type="text" id="qt" size="8" class="searchbox"/> <input name="submit search" type="image" id="submit_search" src="/dcf/assets/images/submit.jpg" alt="submit" class="submit_search" /> </form> </td> </tr> </table> <br /> <table width="100%" height="479" border="0" align="center" cellpadding="0" cellspacing="0"> <tr height="1px" bgcolor="#CCCCCC"> <td width="168" height="1"></td> <td width="10"></td> <td width="572"></td> </tr> <tr> <td width="168" valign="top"> <div id="bluenavbar"> <table width="168" height="372"> <tr class="notopen"> <td width="156" height="21" class="notopen"><a href="/dobi/index.html" class="main">DOBI Home</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/aboutdobi.htm" class="main">About the Department</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/division_consumers/index.htm" class="main">Consumer Information</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><strong>Consumer Assistance - Inquiries/Complaints </strong></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/division_banking/index.htm" class="main">Banking Division </a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/division_insurance/index.htm" class="main">Insurance Division </a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/division_rec/index.htm" class="main">Real Estate Commission</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="https://nj.gov/getcoverednj/" target="_blank" class="main">State-Based Exchange/<br /> Get Covered New Jersey</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/licenseesearch/licsearch.htm" class="main">Licensee Search </a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/legsregs.htm" class="main">Rules, Orders, Bulletins </a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/formlist.htm" class="main">Applications and Forms</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/division_insurance/drcorner.htm" class="main">Health Care Providers </a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/pressreleases/index.htm" class="main">Press Releases/Newsletters</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/siteindex.htm" class="main">Topics A to Z</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/financial/index.htm" class="main">Grants, RFPs and Budget</a></td> </tr> <tr class="notopen"> <td height="21" class="notopen"><a href="/dobi/aboutdobi.htm" class="main">Contact the Department </a></td> </tr> </table> <p><br /> </p> </div> <div align="center">  <table width="100%" border="0" cellspacing="0" cellpadding="3"> <tr> <td><div align="center"><a href="/dobi/division_insurance/ihcseh/index.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('shop','','dobi_images/shophealth2.gif',1)"><img src="dobi_images/shophealth1.gif" alt="Shopping for Health Insurance? Try the Individual Health Coverage Program or the Small Employer Health Benefits Program" name="shop" width="155" height="100" border="0" id="shop" /></a></div></td> </tr> </table> <a href="/dobi/division_insurance/ihcseh/index.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('shop','','dobi_images/shophealth2.gif',1)"><br /> </a></div></td> <td width="2%" valign="top"> </td> <td width="572" align="left" valign="top" bgcolor="#FFFFFF"><table width="100%" border = "0" cellpadding="2" cellspacing="2"> <tr> <td width="2%" height="35" align="left" valign="top"><font size="1" face="Verdana, Arial, Helvetica-Conth, Tahoma"><a href="/dobi/index.html"><strong><font color="008C33"><font color="#FFFFFF" size="4" face="Verdana, Arial, Helvetica-Conth, Tahoma"><strong><a name="top" id="top"></a></strong></font></font></strong></a> <a href="/dobi/index.html">Home</a> <span class="carrotSecondLevel"> > </span></font><font size="1" face="Verdana"><a href="/dobi/division_consumers/index.htm">Consumer Information</a></font> <font size="1" face="Verdana, Arial, Helvetica, sans-serif">> </font><font color="008C33"><font color="#000000" size="1" face="Verdana, Arial, Helvetica-Conth, Tahoma">NJDOBI Consumer Assistance </font></font></td> </tr> <tr> <td height="20" valign="middle" bgcolor="#05ABA5"><strong><font color="008C33"><font color="#FFFFFF" size="4" face="Verdana, Arial, Helvetica-Conth, Tahoma"><strong>How to Request Assistance </strong></font></font></strong></td> </tr> <tr> <td height="30" valign="middle" bgcolor="#FFFFFF"><strong><font color="008C33"><font color="#FFFFFF" size="4" face="Verdana, Arial, Helvetica-Conth, Tahoma"><strong><font color="#990000" size="2">Consumer Inquiries and Complaints </font></strong></font></font></strong></td> </tr> <tr> <td bgcolor="#FFFFFF"><p><font size="1" face="Verdana, Arial, Helvetica, sans-serif">We at the Department of Banking and Insurance and Real Estate Commission are ready to answer any questions or inquiries you may have or open a formal complaint via our </font><font size="1" face="Verdana"><strong>Consumer Inquiry and Response Center (CIRC)</strong></font><font size="1" face="Verdana, Arial, Helvetica, sans-serif">. <br /> <br /> You may contact the unit in several ways - <strong><font color="#990000">our most convenient way is filing an ONLINE COMPLAINT </font></strong><span class="style1">(</span><strong><a href="javascript:openNewWindow('Banking')">Banking</a> - <a href="https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=NJ">Insurance</a> - <a href="javascript:openNewWindow('RealEstate')">Real Estate</a></strong>). You may also contact the unit by telephone, mail, fax or in person.<br /> <br /> When we receive your inquiry or complaint, it is then logged into our database and a tracking number is assigned for future reference. <br /> <br /> Listed below are the ways to contact us. Whether it is a question or a formal complaint, you will receive an acknowledgement to your inquiry. </font><br /> </p></td> </tr> <tr> <td height="15"><strong><font color="#000000" size="2" face="Verdana, Arial, Helvetica, sans-serif"><a name="contact" id="contact"></a></font></strong></td> </tr> <tr> <td><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="1%" height="22" bgcolor="#05ABA5"> </td> <td height="22" colspan="7" bgcolor="#05ABA5"><b><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif">For Inquiries and/or Assistance Filing a Complaint Including the Office of the Insurance Ombudsman</font></b></td> </tr> <tr> <td height="35" bgcolor="#DBF7F6"> </td> <td width="1%" height="35" bgcolor="#DBF7F6"><font size="1"> </font></td> <td width="20%" height="35" bgcolor="#DBF7F6"><p><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong>Telephone:</strong></font></p></td> <td width="1%" height="35" bgcolor="#DBF7F6"> </td> <td height="35" colspan="4" bgcolor="#DBF7F6"><p><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong><font color="#990000"> 609-292-7272</font></strong> or our Consumer Hotline <strong><font color="#990000">1-800-446-7467<br /> <strong><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong><font color="#990000"> (8:30 am to 5:00 pm EST Monday through Friday)</font></strong></font><font face="Verdana"><br /> </font></strong></font></strong></font></p></td> </tr> </table></td> </tr> <tr> <td> </td> </tr> <tr> <td> </td> </tr> <tr> <td><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="1%" height="20" bgcolor="#05ABA5"> </td> <td height="20" colspan="6" bgcolor="#05ABA5"><strong><font color="#000000" size="2" face="Verdana, Arial, Helvetica, sans-serif"><font color="#FFFFFF">How to File a Formal Complaint </font></font></strong></td> </tr> <tr> <td height="20" bgcolor="#DBF7F6"> </td> <td height="20" colspan="6" bgcolor="#DBF7F6"> </td> </tr> <tr> <td height="67" bgcolor="#DBF7F6"> </td> <td width="1%" height="67" bgcolor="#DBF7F6"> </td> <td width="16%" valign="top" bgcolor="#DBF7F6"><strong><font size="1" face="Verdana, Arial, Helvetica, sans-serif"> Choose a <br /> Complaint Type: </font></strong></td> <td width="1%" bgcolor="#DBF7F6"> </td> <td width="81%" height="67" colspan="3" valign="top" bgcolor="#DBF7F6"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="#banking"><strong>Banking Formal Complaint Form<br /> <br /> </strong></a><a href="#insurance"><strong>Insurance Formal Complaint Form<br /> <br /> </strong></a><a href="#realestate"><strong>Real Estate Formal Complaint Form </strong></a></font></td> </tr> <tr> <td bgcolor="#DBF7F6"> </td> <td bgcolor="#DBF7F6"> </td> <td height="22" bgcolor="#DBF7F6"><strong><font size="1" face="Verdana, Arial, Helvetica, sans-serif">Fax: </font></strong></td> <td bgcolor="#DBF7F6"> </td> <td height="22" colspan="3" bgcolor="#DBF7F6"><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong> 609-777-0508 or 609-292-2431</strong></font></td> </tr> <tr> <td bgcolor="#DBF7F6"> </td> <td bgcolor="#DBF7F6"> </td> <td height="28" bgcolor="#DBF7F6"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong>Mail:</strong></font></td> <td bgcolor="#DBF7F6"> </td> <td height="28" colspan="3" bgcolor="#DBF7F6"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">NJDOBI, PO Box 471, Trenton, NJ 08625-0471 </font></td> </tr> </table> </td> </tr> <tr> <td> </td> </tr> <tr> <td> </td> </tr> <tr> <td><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="1%" bgcolor="#05ABA5"> </td> <td height="22" colspan="4" bgcolor="#05ABA5"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif"><a name="banking" id="banking"></a>Banking Complaints/Inquiries</font></strong></td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td colspan="4" bgcolor="#FFFFFF"> </td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Instructions:</font></strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">  </font><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif">Complete the online form at right and submit documentation if necessary </font></td> <td> </td> <td colspan="2"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td valign="top"><img src="dobi_images/mouse.gif" alt="Banking - File Complaint Online" width="25" height="32" /></td> <td><a href= "javascript:openNewWindow('Banking')"><strong>Banking - File Complaint ONLINE</strong></a></td> </tr> </table></td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td> </td> <td> </td> <td colspan="2"> </td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td width="45%"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif"> Instructions:</font></strong><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif"> Print the PDF form at right and fax or mail </font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="#contact" style="text-decoration:none">(contact information)</a></font> </td> <td width="2%"> </td> <td colspan="2"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td><img src="dobi_images/mailbox.gif" alt="Banking Complaint Form - Mail/Fax" width="41" height="32" /></td> <td><strong><a href="/dobi/bcomform.pdf" target="_blank">Banking Complaint Form (MAIL/FAX) </a></strong></td> </tr> </table></td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td> </td> <td> </td> <td width="51%"> </td> </tr> <tr> <td bgcolor="#FFFFFF"> </td> <td colspan="4"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Important Note: </font></strong><font size="1" face="Verdana, Arial, Helvetica, sans-serif">Various types of financial services providers (banks, credit unions, etc.) are regulated by different governmental agencies. In order to expedite the handling of your complaint or inquiry, you should file it with the agency that regulates the provider that gave rise to your complaint or inquiry.<br /> <br /> </font></td> </tr> <tr> <td> </td> <td colspan="4" bgcolor="#FFFFFF"><table width="100%" border="0" align="center" cellpadding="3" cellspacing="0"> <tr> <td height="0" colspan="3" align="left" valign="top" bgcolor="#FFFFCC"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000"> The New Jersey Division of Banking has <strong><font color="#990000">no jurisdiction with respect to federally-chartered banks</font></strong><font color="#990000"><font color="#000000"> (t</font></font>hey may use the word "National" or "N.A." in the name)</font><font color="#990000"><strong> or </strong></font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000"><strong><font color="#990000"> federally-chartered savings and loans or savings banks</font></strong> </font>(they may use the word "federal", "F.A." or "F.S.B." in the name)</font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font size="1" face="Verdana, Arial, Helvetica, sans-serif">.</font></font><font color="#990000"><strong><br /> <br /> </strong></font></font> <table width="100%" border="0" align="center" cellpadding="3" cellspacing="1" bordercolor="#FFFFFF" bgcolor="#FFFFFF"> <tr> <td width="33%" valign="top" bgcolor="#FFFFFF"><font size="1" face="Verdana, Arial, Helvetica-Conth, Tahoma"><font face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000">Requests for assistance or inquiries regarding a <strong>national bank or </strong></font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000"><strong>f</strong><font color="#000000"><strong>ederal savings and loan or savings bank</strong></font></font></font><font color="#000000"><strong>, even if it is located in New Jersey,</strong> should be directed to:</font></font></font></td> <td width="1%" valign="top" bgcolor="#FFFFCC"> </td> <td width="66%" valign="top" bgcolor="#FFFFFF"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong>Office of the Comptroller of the Currency (OCC) <br /> </strong>Customer Assistance Group<br /> 1301 McKinney Street, Suite 3450<br /> Houston, TX 77010-9050<br /> Phone: 1-800-613-6743<br /> Web site: <a href="http://www.helpwithmybank.gov" target="_blank">www.helpwithmybank.gov</a></font></td> </tr> </table> </td> </tr> <tr> <td colspan="3" align="left" valign="middle" bgcolor="#FFFFCC"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000"> <br /> The New Jersey Division of Banking has<strong> <font color="#990000">no jurisdiction with respect to federally-chartered credit unions</font></strong>. </font>(They may use the word "federal" in its name.)<br /> <br /> </font> <table width="100%" border="0" align="center" cellpadding="3" cellspacing="1" bordercolor="#FFFFFF" bgcolor="#FFFFFF"> <tr> <td width="33%" height="78" valign="top" bgcolor="#FFFFFF"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><font color="#000000">Requests for assistance or inquiries regarding a <strong>federally-chartered credit union, even if it is located in New Jersey, </strong>should be directed to: </font></font></td> <td width="1%" valign="top" bgcolor="#FFFFCC"> </td> <td width="66%" valign="top" bgcolor="#FFFFFF"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong>National Credit Union Administration<br /> </strong> Region II<br /> 1775 Duke Street, Suite 4206<br /> Alexandria, VA 22314-3437<br /> Phone: 1-800-755-1030 or 703-519-4600<br /> Web site:</font> <font size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="http://www.ncua.gov" target="_blank">www.ncua.gov</a></font> </td> </tr> </table> </td> </tr> </table></td> </tr> <tr> <td> </td> <td height="25" valign="bottom"><a href="/dobi/division_consumers/finance/personalfinance_menu.htm" target="_blank"><font size="1" face="Verdana, Arial, Helvetica, sans-serif" style="text-decoration:none"><strong>More Consumer Banking information...</strong></font></a></td> <td height="25" valign="bottom"> </td> <td height="25" colspan="2" align="right" valign="bottom"> </td> </tr> </table></td> </tr> <tr> <td> </td> </tr> <tr> <td> </td> </tr> <tr> <td><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="4" bgcolor="#05ABA5"> </td> <td height="22" colspan="5" bgcolor="#05ABA5"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif"><a name="insurance" id="insurance"></a>Insurance Complaints/Inquiries</font></strong></td> </tr> <tr> <td colspan="6"> </td> </tr> <tr> <td height="25"> </td> <td colspan="5" valign="top"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">For General Insurance Complaints (auto, health, home, life, long-term care, etc).:</font></strong></td> </tr> <tr> <td> </td> <td width="320" valign="top"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Instructions:</font></strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">  </font><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif">Complete the online form at right and submit documentation if necessary </font></td> <td width="15"> </td> <td width="360" colspan="3"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="9%"><img src="dobi_images/mouse.gif" alt="Insurance - File Complaint Online" width="25" height="32" /></td> <td width="91%"><font size="2"><strong><font face="Verdana, Arial, Helvetica, sans-serif"><a href="https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=NJ">Insurance - File Complaint ONLINE</a></font></strong></font></td> </tr> </table></td> </tr> <tr> <td> </td> <td valign="top"> </td> <td> </td> <td colspan="3"> </td> </tr> <tr> <td> </td> <td valign="top"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Instructions:</font></strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">  </font><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif">Print the PDF form at right and fax or mail</font> <font size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="#contact" style="text-decoration:none">(contact information)</a></font></td> <td> </td> <td colspan="3"><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="9%"><img src="dobi_images/mailbox.gif" alt="Insurance Complaint - Mail/FAX" width="41" height="32" /></td> <td width="91%"><a href="/dobi/complain.pdf" target="_blank"><strong><font size="2" face="Verdana, Arial, Helvetica, sans-serif">Insurance Complaint Form (MAIL/FAX)</font></strong></a></td> </tr> </table></td> </tr> <tr> <td> </td> <td colspan="5"> </td> </tr> <tr> <td> </td> <td colspan="5"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong><font color="#990000">Important Note: </font></strong>Formal complaints involving all lines of insurance related problems need to be submitted to our office <font color="#990000"><strong>in writing</strong></font>. All requests for assistance or inquiries <strong><font color="#990000">must include</font></strong> the <strong>company name/agent's name</strong>, the<strong> policy/certificate number(s)</strong>, <strong>any documentation</strong> that will substantiate your position, and a <strong>brief description of the problems</strong> that you have encountered. If applicable, please <font color="#990000"><strong>include</strong></font> the following with your complaint: copy of the ID card, copy of the Policy Declarations page, nonrenewal notice, premium increase notice, and/or claim denial. Be sure to use dark ink and do not highlight. Otherwise, important data may not be legible. </font></td> </tr> <tr> <td height="35"> </td> <td colspan="5"><p> </p></td> </tr> <tr> <td> </td> <td colspan="5"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">For Managed Care Medical Complaints, including HMOs and PPOs:</font></strong></td> </tr> <tr> <td> </td> <td colspan="5"><a href="/dobi/division_insurance/managedcare/mcfaqs.htm" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Image21','','dobi_images/newcomplaintform_mc2.gif',1)"><img src="dobi_images/newcomplaintform_mc1.gif" alt="Managed Care - Information and Complaint Form" name="Image21" width="374" height="32" border="0" id="Image21" /></a></td> </tr> <tr> <td height="20"> </td> <td colspan="5"> </td> </tr> <tr> <td height="30"> </td> <td colspan="5"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">To comment on Health Insurance Rate Increases:</font></strong></td> </tr> <tr> <td> </td> <td colspan="5"><table width="100%" border="0" cellspacing="0" cellpadding="3"> <tr> <td width="41%" valign="top"><em><a href="/dobi/lifehealthactuarial/rateinfo/index.html" onmouseout="MM_swapImgRestore()" onmouseover="MM_swapImage('Image20','','dobi_images/ratereview_consumer2.gif',1)"><img src="dobi_images/ratereview_consumer1.gif" alt="Rate Review Information - Health Insurance " name="Image20" width="261" height="38" border="0" id="Image20" /></a></em></td> <td width="59%"><p class="style1 style1"><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><span class="style2">To comment on rate increases for<span class="style7"> Individual Health Coverage (IHC) or Small Employer Health Benefits (SEH) insurance policies</span><strong>, e-mail <a href="mailto:RateReviewComments@dobi.nj.gov">RateReviewComments@dobi.nj.gov</a></strong>.  This e-mail address may also be found on all consumer disclosures related to New Jersey’s rate increases on <a href="https://ratereview.healthcare.gov/" target="_blank">https://ratereview.healthcare.gov/</a></span><a href="http://www.HealthCare.gov" target="_blank"></a><span class="style2">.  <br /> <br /> </span><strong><font color="#990000">Please Note: </font></strong><span class="style2"> If you are filing a complaint about your health insurance rates, you must do so using the <a href="https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=NJ">Insurance Complaints/Inquiries process</a>.</span> </font></p></td> </tr> </table></td> </tr> <tr> <td> </td> <td colspan="5"> </td> </tr> <tr> <td> </td> <td height="25" valign="bottom"><a href="/dobi/division_consumers/insurance/ins_menu.htm" target="_blank"><font size="1" face="Verdana, Arial, Helvetica, sans-serif" style="text-decoration:none"><strong>More Consumer Insurance information...</strong></font></a></td> <td height="25" valign="bottom"> </td> <td height="25" colspan="3" valign="bottom"> </td> </tr> </table></td> </tr> <tr> <td> </td> </tr> <tr> <td> </td> </tr> <tr> <td><table width="100%" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td width="1%" bgcolor="#05ABA5"> </td> <td height="22" colspan="3" bgcolor="#05ABA5"><strong><font color="#FFFFFF" size="2" face="Verdana, Arial, Helvetica, sans-serif"><a name="realestate" id="realestate"></a>Real Estate Complaints/Inquiries</font></strong></td> </tr> <tr> <td colspan="4"> </td> </tr> <tr> <td> </td> <td width="45%"><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Instructions:</font></strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">  </font><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif">Complete the online form at right and submit documentation if necessary</font></td> <td width="2%"> </td> <td><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="13%" valign="top"><img src="dobi_images/mouse.gif" alt="Real Estate - File Complaint Online" width="25" height="32" /></td> <td width="87%"><a href= "javascript:openNewWindow('RealEstate')"><strong>Real Estate - File Complaint ONLINE </strong></a></td> </tr> </table></td> </tr> <tr> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <td> </td> <td><strong><font color="#990000" size="1" face="Verdana, Arial, Helvetica, sans-serif">Instructions:</font> </strong><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif">Print the PDF form at right and fax or mail </font><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="#contact" style="text-decoration:none">(contact information)</a></font></td> <td> </td> <td><table width="100%" border="0" cellspacing="0" cellpadding="2"> <tr> <td width="13%" valign="top"><img src="dobi_images/mailbox.gif" alt="Real Estate Complaint - Mail/FAX" width="41" height="32" /></td> <td width="87%"><a href="/dobi/reccompl.pdf" target="_blank"><strong><font size="2" face="Verdana, Arial, Helvetica, sans-serif">Real Estate Complaint Form (MAIL/FAX) </font></strong></a></td> </tr> </table></td> </tr> <tr> <td height="30"> </td> <td colspan="3"> </td> </tr> <tr> <td> </td> <td colspan="3"><p><font size="1" face="Verdana, Arial, Helvetica, sans-serif"><strong><font color="#990000">Important Notes: </font></strong><font color="#000000"><br /> Inquiries, complaints and requests for assistance regarding a <font color="#990000"><strong>TIMESHARE PROPERTY</strong></font> whether located within or outside of New Jersey should be directed to the <a href="/dobi/division_rec/subdivided/recsubd.htm" target="_blank">Bureau of Subdivided Land Sales Control of the New Jersey Real Estate Commission</a>. <br /> <br /> Inquiries regarding <strong><font color="#990000">OTHER TYPES OF PLANNED UNIT DEVELOPMENTS (such as condominiums, cooperatives and other non timeshare common interest ownership communities)</font></strong> located WITHIN New Jersey should be directed to the <a href="http://www.state.nj.us/dca/codes/newhome_warranty/index.shtml#PRED" target="_blank">Planned Real Estate Section of the Department of Community Affairs</a>. </font></font><br /> <br /> <font size="1" face="Verdana, Arial, Helvetica-Conth, Tahoma"><strong><font color="#990000">Real Estate Appraisers</font></strong> are regulated by the <a href="http://www.nj.gov/oag/ca/nonmedical/reappraisers.htm" target="_blank">Department of Law and Public Safety, Division of Consumer Protection</a>. </font></p> </td> </tr> <tr> <td> </td> <td height="25" valign="bottom"><a href="/dobi/division_consumers/realestate/re_menu.htm" target="_blank"><font size="1" face="Verdana, Arial, Helvetica, sans-serif" style="text-decoration:none"><strong>More Consumer Real Estate information...</strong> </font></a></td> <td height="25" valign="bottom"> </td> <td height="25" valign="bottom"><div align="right"></div></td> </tr> </table></td> </tr> </table></td> </tr> </table>  <script type="text/JavaScript">  </script> <table width="750" height="55" border="0" align="center" cellpadding="5"> <tr> <td colspan="5" align="center" valign="middle"> </td> </tr> <tr> <td colspan="5" align="center" valign="middle"><img src="dobi_images/grayline.gif" width="99%" height="1"></td> </tr> <tr> <td width="140" align="center" valign="middle"> <div align="center"><a href="/dobi/oprarecords.htm"><img src="dobi_images/opra.gif" alt="OPRA" width="140" height="37" border="0" align="absbottom" /></a></div> </td> <td align="left" valign="middle"><font color="#999999" size=1 face="Verdana, Arial, Helvetica, sans-serif">OPRA is a state law that was enacted to give the public greater access to government records maintained by public agencies in New Jersey.</font></td> <td width="1"> <div align="center"><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif"><img src="dobi_images/grayline.gif" alt="line" width="1" height="55" /></font></div> </td> <td width="88" align="center" valign="middle"> <div align="center"><font color="#666666" size="1" face="Verdana, Arial, Helvetica, sans-serif"><a href="http://www.adobe.com/products/acrobat/readstep2.html"><img src="dobi_images/acrobat.gif" alt="Adobe Acrobat" width="88" height="31" border="0" align="absbottom" /></a></font></div> <div align="center"></div> </td> <td align="left" valign="middle"><font color="#999999" size="1" face="Verdana, Arial, Helvetica, sans-serif">You will need to download the latest version of Adobe Acrobat Reader in order to correctly view and print PDF (Portable Document Format) files from this web site.</font></td> </tr> </table> <table width="750" border="0" cellspacing="0" cellpadding="2" align="center"> <tr> <td valign="middle"> <div id="statenavbar" align="left"> <ul> <li><a href="http://www.state.nj.us/">NJHome</a>|</li> <li><a href="http://www.state.nj.us/nj/govinfo/njgov/alphaserv.html">Services A to Z</a>|</li> <li><a href="http://www.state.nj.us/nj/deptserv.html">Departments/Agencies</a>|</li> <li><a href="http://www.state.nj.us/faqs/index.html">FAQs</a></li> </ul> </div> </td> <td align="right" valign="middle"> <div id="statenavbar"> <ul> <li><a href="http://www.state.nj.us/nj/feedback.html">Contact Us</a>|</li> <li><a href="http://www.state.nj.us/nj/privacy.html">Privacy Notice</a>|</li> <li><a href="http://www.state.nj.us/nj/legal.html">Legal Statement</a>|</li> <li><a href="http://www.state.nj.us/nj/accessibility.html">Accessibility Statement</a></li> </ul> </div> </td> <td valign="middle"><img src="dobi_images/footer.gif" alt="state seal" width="20" height="20" align="left"></td> </tr> <tr> <td colspan="3"><font size=1em> <font color="#999999" face="Verdana, Arial, Helvetica, sans-serif">Copyright © 2021, State of New Jersey<br> New Jersey Department of Banking and Insurance</font><font color="#999999"><br> </font></font><font color="#999999"><br> </font></td> </tr> </table> </div>  </div>  <script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_6019636.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script>  <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=1&cb=1756189180" async></script></body> </html>

CINXE.COM

NJDOBI | How To Request Assistance - Consumer Inquiries and Complaints