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class="jsx-738a68fb90e38c13">UK Editorial Complaints Policy</h1><div class="rich-text"><p style="margin-left:0px;">The Condé Nast Publications Ltd.</p><p style="margin-left:0px;">We take all complaints about editorial content seriously and are committed to abiding by the Independent Press Standards Organisation ("IPSO”) rules and regulations and the <a href="https://www.ipso.co.uk/editors-code-of-practice/"><u>Editors' Code of Practice</u></a> that IPSO enforces (the "Editors' Code").</p><h2 style="margin-left:0px;">1. What is a complaint?</h2><p style="margin-left:0px;">When making a complaint, you must clearly state that your complaint is a formal complaint under this policy.</p><h2 style="margin-left:0px;">2. What does this policy cover?</h2><p style="margin-left:0px;">This policy only applies to complaints about editorial content in our publications and digital services that we control in the UK, Channel Islands and Isle of Man. It does not cover:</p><ul><li>Complaints about TV and radio services (which is regulated by Ofcom, ATVOD and/or the BBC Trust)</li><li>complaints about advertising (as that is regulated by the Advertising Standards Authority);</li><li>concerns about matters of taste/decency and due impartiality;</li><li>complaints about books;</li><li>complaints about 'user generated content' (i.e. material on our digital services e.g websites or apps that was not posted by us or on our behalf) which we have not reviewed or moderated;</li><li>any complaint that falls outside the remit of <a href="https://www.ipso.co.uk/"><u>IPSO</u></a></li></ul><h2 style="margin-left:0px;">3. How we deal with complaints</h2><ul><li>Complaints will only be accepted within four months from the date of the behaviour or first publication of the article that you are complaining about. Where an article remains accessible on our website, complaints will be accepted up to 12 months from the date of the behaviour or first publication of the article that you are complaining about.</li><li>We will consider complaints from (a) any person who has been directly affected by the matter complained of; or (b)from a representative group affected by an alleged breach of the Editor's Code which is significant and of substantial public interest; or (c) from a third party seeking to correct a significant inaccuracy of published information</li><li>We reserve the right to reject, without further investigation, complaints that show no breach of the Editor's Code; or that are trivial, hypothetical, gratuitously abusive or offensive, or otherwise vexatious or insignificant;</li><li>If you are taking legal action, we may be unable to consider your complaint.</li></ul><h2 style="margin-left:0px;">4. What happens to your complaint?</h2><ul><li>The complaints process is free of charge irrespective of the outcome of your complaint</li><li>We aim to acknowledge your complaint within 5 working days of receipt. You agree to respond promptly to any request for further information.</li><li>If we receive multiple complaints about the same issue we may make one response to all.</li><li>We will resolve your complaint within 28 days of receiving everything we need from you to allow us to investigate. If we fail to meet this timescale, you can take your complaint to IPSO.</li><li>We will always treat you courteously and with respect. We expect the same from you.</li></ul><h2 style="margin-left:0px;">5. Complaint to IPSO on exhaustion of our complaints procedure</h2><p style="margin-left:0px;">If you are unhappy with our final response to your complaint you may complain to <a href="http://www.ipso.co.uk/"><u>IPSO</u></a>. IPSO offers without charge a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether the Editors Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing.</p><h2 style="margin-left:0px;">6. Policy Changes</h2><p style="margin-left:0px;">We reserve the right to amend this policy as required to ensure compliance with IPSO regulations. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.</p><h2 style="margin-left:0px;">7. How to complain</h2><p style="margin-left:0px;">When making your complaint, you must include:</p><ul><li>a copy of the article in question, or a link to the relevant webpage or a web address, if the complaint is about published material (or reference to the publication title, issue date, page and article title if a copy is unavailable);</li><li>a written explanation of your concerns with reference to the Editors' Code</li><li>any other documents that will help us assess your complaint.</li></ul><p style="margin-left:0px;">Complaints received without this information cannot be considered. We may seek further details after your initial contact. If you cannot provide the requested information we may be unable to consider your complaint.</p><ul><li>Email: complaints@condenast.co.uk</li><li>Write: Complaints, The Condé Nast Publications Ltd, The Adelphi, 1-11 John Adam Street, London, WC2N 6HT, UK.</li></ul></div></section></div></div><span class="jsx-c0c74ea4ac505846 checker absolute"></span></section></article><div class="column-navigation py-32 pl-4"><aside class="navigation"><div><h3>Important documents and links</h3><div><ul><li><a href="https://www.condenast.com/privacy-pages/uk/reports">UK Gender Pay Reports</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/terms">UK Terms and Conditions</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/terms/competitions">UK Competition Terms and Conditions</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/terms/advertising">UK Print and Tablet Advertising Terms and Conditions</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/privacy">UK Privacy Notice</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/cookie-notice">UK Cookie Notice</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/code-of-conduct">UK Code of Conduct</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/modern-slavery-statement">UK Modern Slavery Statement</a></li><li><a href="https://strapi-bus-eng-prod.s3.us-east-1.amazonaws.com/Implementation_Statement_Conde_Nast_5_April_2023_f1c9847758.pdf" target="_blank" rel="noopener noreferrer">UK The Implementation Statement</a></li><li><a href="https://strapi-bus-eng-prod.s3.us-east-1.amazonaws.com/Conde_Nast_SIP_2023_8f829dedba.pdf" target="_blank" rel="noopener noreferrer">UK Statement of Investment Principles</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/complaints/policy">UK Editorial Complaints Policy</a></li><li><a href="https://www.condenast.com/careers">UK Information notice for job applicants/employees in the UK</a></li><li><a href="https://www.condenast.com/privacy-pages/uk/licensing">UK Licensing & Reuse of Content</a></li><li><a href="https://www.ipso.co.uk/IPSO/cop.html" target="_blank" rel="noopener noreferrer">UK Editors' Code of Practice</a></li></ul></div></div></aside></div></div></main></div><div><footer id="footer" class="jsx-d4ca4a36817c2f3e px-4 py-4 md:px-6 md:py-6 block bg-near-black"><section class="jsx-d4ca4a36817c2f3e border-b border-dark-border pt-12 mb-8 overflow-x-auto"><div class="jsx-d4ca4a36817c2f3e snap-mandatory snap-x flex overflow-nav-group"><div class="jsx-d4ca4a36817c2f3e inline-block pb-4 item text-yellow-200"><a class="mr-8 font-label hover:opacity-50 transition-opacity duration-300" href="/about">About</a></div><div class="jsx-d4ca4a36817c2f3e inline-block pb-4 item text-yellow-200"><a class="mr-8 font-label hover:opacity-50 transition-opacity duration-300" href="/brands">Brands</a></div><div class="jsx-d4ca4a36817c2f3e 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ALL RIGHTS RESERVED</div></section></footer></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"page":{"status":200,"results":[{"id":3,"Title":"Condé Nast UK Complaints Policy","Slug":"policy","Market":"UK","createdAt":"2024-02-23T07:50:50.790Z","updatedAt":"2024-09-05T08:12:45.585Z","publishedAt":"2024-02-23T07:51:07.662Z","Content":[{"id":1029,"__component":"cn-components.block-text","title":"UK Editorial Complaints Policy","slug":null,"text":"\u003cp style=\"margin-left:0px;\"\u003eThe Condé Nast Publications Ltd.\u003c/p\u003e\u003cp style=\"margin-left:0px;\"\u003eWe take all complaints about editorial content seriously and are committed to abiding by the Independent Press Standards Organisation (\"IPSO”) rules and regulations and the \u003ca href=\"https://www.ipso.co.uk/editors-code-of-practice/\"\u003e\u003cu\u003eEditors' Code of Practice\u003c/u\u003e\u003c/a\u003e that IPSO enforces (the \"Editors' Code\").\u003c/p\u003e\u003ch2 style=\"margin-left:0px;\"\u003e1. What is a complaint?\u003c/h2\u003e\u003cp style=\"margin-left:0px;\"\u003eWhen making a complaint, you must clearly state that your complaint is a formal complaint under this policy.\u003c/p\u003e\u003ch2 style=\"margin-left:0px;\"\u003e2. What does this policy cover?\u003c/h2\u003e\u003cp style=\"margin-left:0px;\"\u003eThis policy only applies to complaints about editorial content in our publications and digital services that we control in the UK, Channel Islands and Isle of Man. It does not cover:\u003c/p\u003e\u003cul\u003e\u003cli\u003eComplaints about TV and radio services (which is regulated by Ofcom, ATVOD and/or the BBC Trust)\u003c/li\u003e\u003cli\u003ecomplaints about advertising (as that is regulated by the Advertising Standards Authority);\u003c/li\u003e\u003cli\u003econcerns about matters of taste/decency and due impartiality;\u003c/li\u003e\u003cli\u003ecomplaints about books;\u003c/li\u003e\u003cli\u003ecomplaints about 'user generated content' (i.e. material on our digital services e.g websites or apps that was not posted by us or on our behalf) which we have not reviewed or moderated;\u003c/li\u003e\u003cli\u003eany complaint that falls outside the remit of \u003ca href=\"https://www.ipso.co.uk/\"\u003e\u003cu\u003eIPSO\u003c/u\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2 style=\"margin-left:0px;\"\u003e3. How we deal with complaints\u003c/h2\u003e\u003cul\u003e\u003cli\u003eComplaints will only be accepted within four months from the date of the behaviour or first publication of the article that you are complaining about. Where an article remains accessible on our website, complaints will be accepted up to 12 months from the date of the behaviour or first publication of the article that you are complaining about.\u003c/li\u003e\u003cli\u003eWe will consider complaints from (a) any person who has been directly affected by the matter complained of; or (b)from a representative group affected by an alleged breach of the Editor's Code which is significant and of substantial public interest; or (c) from a third party seeking to correct a significant inaccuracy of published information\u003c/li\u003e\u003cli\u003eWe reserve the right to reject, without further investigation, complaints that show no breach of the Editor's Code; or that are trivial, hypothetical, gratuitously abusive or offensive, or otherwise vexatious or insignificant;\u003c/li\u003e\u003cli\u003eIf you are taking legal action, we may be unable to consider your complaint.\u003c/li\u003e\u003c/ul\u003e\u003ch2 style=\"margin-left:0px;\"\u003e4. What happens to your complaint?\u003c/h2\u003e\u003cul\u003e\u003cli\u003eThe complaints process is free of charge irrespective of the outcome of your complaint\u003c/li\u003e\u003cli\u003eWe aim to acknowledge your complaint within 5 working days of receipt. You agree to respond promptly to any request for further information.\u003c/li\u003e\u003cli\u003eIf we receive multiple complaints about the same issue we may make one response to all.\u003c/li\u003e\u003cli\u003eWe will resolve your complaint within 28 days of receiving everything we need from you to allow us to investigate. If we fail to meet this timescale, you can take your complaint to IPSO.\u003c/li\u003e\u003cli\u003eWe will always treat you courteously and with respect. We expect the same from you.\u003c/li\u003e\u003c/ul\u003e\u003ch2 style=\"margin-left:0px;\"\u003e5. Complaint to IPSO on exhaustion of our complaints procedure\u003c/h2\u003e\u003cp style=\"margin-left:0px;\"\u003eIf you are unhappy with our final response to your complaint you may complain to \u003ca href=\"http://www.ipso.co.uk/\"\u003e\u003cu\u003eIPSO\u003c/u\u003e\u003c/a\u003e. IPSO offers without charge a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether the Editors Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing.\u003c/p\u003e\u003ch2 style=\"margin-left:0px;\"\u003e6. Policy Changes\u003c/h2\u003e\u003cp style=\"margin-left:0px;\"\u003eWe reserve the right to amend this policy as required to ensure compliance with IPSO regulations. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.\u003c/p\u003e\u003ch2 style=\"margin-left:0px;\"\u003e7. How to complain\u003c/h2\u003e\u003cp style=\"margin-left:0px;\"\u003eWhen making your complaint, you must include:\u003c/p\u003e\u003cul\u003e\u003cli\u003ea copy of the article in question, or a link to the relevant webpage or a web address, if the complaint is about published material (or reference to the publication title, issue date, page and article title if a copy is unavailable);\u003c/li\u003e\u003cli\u003ea written explanation of your concerns with reference to the Editors' Code\u003c/li\u003e\u003cli\u003eany other documents that will help us assess your complaint.\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin-left:0px;\"\u003eComplaints received without this information cannot be considered. We may seek further details after your initial contact. If you cannot provide the requested information we may be unable to consider your complaint.\u003c/p\u003e\u003cul\u003e\u003cli\u003eEmail: complaints@condenast.co.uk\u003c/li\u003e\u003cli\u003eWrite: Complaints, The Condé Nast Publications Ltd, The Adelphi, 1-11 John Adam Street, London, WC2N 6HT, UK.\u003c/li\u003e\u003c/ul\u003e","navTitle":null,"navSlug":null}]}]},"sidebarContent":[{"id":1050,"__component":"cn-components.block-text","title":"Important documents and links","slug":null,"text":"\u003cul\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/reports\"\u003eUK Gender Pay Reports\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/terms\"\u003eUK Terms and Conditions\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/terms/competitions\"\u003eUK Competition Terms and Conditions\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/terms/advertising\"\u003eUK Print and Tablet Advertising Terms and Conditions\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/privacy\"\u003eUK Privacy Notice\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/cookie-notice\"\u003eUK Cookie Notice\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/code-of-conduct\"\u003eUK Code of Conduct\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/modern-slavery-statement\"\u003eUK Modern Slavery Statement\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://strapi-bus-eng-prod.s3.us-east-1.amazonaws.com/Implementation_Statement_Conde_Nast_5_April_2023_f1c9847758.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eUK The Implementation Statement\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://strapi-bus-eng-prod.s3.us-east-1.amazonaws.com/Conde_Nast_SIP_2023_8f829dedba.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eUK Statement of Investment Principles\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/complaints/policy\"\u003eUK Editorial Complaints Policy\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/careers\"\u003eUK Information notice for job applicants/employees in the UK\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.condenast.com/privacy-pages/uk/licensing\"\u003eUK Licensing \u0026amp; Reuse of Content\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"https://www.ipso.co.uk/IPSO/cop.html\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eUK Editors' Code of Practice\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e","navTitle":null,"navSlug":null}]},"__N_SSP":true},"page":"/privacy-pages/uk/complaints/policy","query":{},"buildId":"o6GsPmcMj75bk0lHbPl71","isFallback":false,"dynamicIds":[740],"gssp":true,"locale":"en","locales":["en","de","ja","fr","es-ES","es-MX","it","es"],"defaultLocale":"en","scriptLoader":[]}</script></body></html>