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<!DOCTYPE HTML> <html lang="en-US"> <head> <title>We're here to help!聽 Create a case with our Customer Service team by completing and submitting the form below.聽聽</title> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="referrer" content="no-referrer-when-downgrade"> <!-- THIS SCRIPT NEEDS TO BE LOADED FIRST BEFORE wforms.js --> <script type="text/javascript" data-for="FA__DOMContentLoadedEventDispatch" src="https://www.tfaforms.com/js/FA__DOMContentLoadedEventDispatcher.js" defer></script> <script type="text/javascript"> document.addEventListener("FA__DOMContentLoaded", function(){ const FORM_TIME_START = Math.floor((new Date).getTime()/1000); let formElement = document.getElementById("tfa_0"); if (null === formElement) { formElement = document.getElementById("0"); } let appendJsTimerElement = function(){ let formTimeDiff = Math.floor((new Date).getTime()/1000) - FORM_TIME_START; 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} #tfa_6015668635601-D, *[id^="tfa_6015668635601["][class~="field-container-D"] { width: auto !important; } #tfa_6015668635561, *[id^="tfa_6015668635561["] { width: 620px !important; } #tfa_6015668635561-D, *[id^="tfa_6015668635561["][class~="field-container-D"] { width: auto !important; } #tfa_6015668635561, *[id^="tfa_6015668635561["] { height: 117px !important } #tfa_6015668635561-D, *[id^="tfa_6015668635561["][class~="field-container-D"] { height: auto !important; } #tfa_6015668635561-L, label[id^="tfa_6015668635561["], *[id^="tfa_6015668635561["][id$="-L"] { height: auto !important; } </style><div class=""><div class="wForm" id="4966570-WRPR" data-language="en_US" dir="ltr"> <div class="codesection" id="code-4966570"><style type="text/css"> .wFormTitle h3 { font-size:30px; } </style> </div> <h3 class="wFormTitle" data-testid="form-title" id="4966570-T"><span style="font-weight: normal;">We're here to help! Create a case with our Customer Service team by completing and submitting the form below. </span></h3> <form method="post" action="https://www.tfaforms.com/api_v2/workflow/processor" class="hintsSide labelsAbove" id="4966570" enctype="multipart/form-data"> <fieldset id="tfa_6015668635641" class="section"> <legend id="tfa_6015668635641-L">Your Information</legend> <div id="tfa_6015668635642" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635610-D"> <label id="tfa_6015668635610-L" class="label preField " for="tfa_6015668635610">Salutation</label><br><div class="inputWrapper"><select id="tfa_6015668635610" name="tfa_6015668635610" title="Salutation" class=""><option value="">Please select...</option> <option value="tfa_6015668635614" id="tfa_6015668635614" class="">None</option> <option value="tfa_6015668635611" id="tfa_6015668635611" class="">Dr.</option> <option value="tfa_6015668635612" id="tfa_6015668635612" class="">Mr.</option> <option value="tfa_6015668635613" id="tfa_6015668635613" class="">Mrs.</option> <option value="tfa_6015668635615" id="tfa_6015668635615" class="">Ms.</option> <option value="tfa_6015668635616" id="tfa_6015668635616" class="">Prof.</option></select></div> </div> <div class="oneField field-container-D " id="tfa_6015668635575-D"> <label id="tfa_6015668635575-L" class="label preField reqMark" for="tfa_6015668635575">First Name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635575" name="tfa_6015668635575" value="" title="First Name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_6015668635577-D"> <label id="tfa_6015668635577-L" class="label preField reqMark" for="tfa_6015668635577">Last Name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635577" name="tfa_6015668635577" value="" title="Last Name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_6015668635566-D"> <label id="tfa_6015668635566-L" class="label preField reqMark" for="tfa_6015668635566">Email</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635566" name="tfa_6015668635566" value="" title="Email" class="validate-email required"></div> </div> <div class="oneField field-container-D " id="tfa_6015668635567-D"> <label id="tfa_6015668635567-L" class="label preField reqMark" for="tfa_6015668635567">Phone Number</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635567" name="tfa_6015668635567" value="" title="Phone Number" class="validate-integer required"></div> </div> </div> <div id="tfa_6015668635643" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635602-D"> <label id="tfa_6015668635602-L" class="label preField reqMark" for="tfa_6015668635602">Please select your customer type:</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_6015668635602" name="tfa_6015668635602" title="Please select your customer type:" class="required"><option value="">Please select...</option> <option value="tfa_6015668635603" id="tfa_6015668635603" class="">Individual </option> <option value="tfa_6015668635606" id="tfa_6015668635606" class="">Student </option> <option value="tfa_6015668635604" id="tfa_6015668635604" class="">Instructor</option> <option value="tfa_6015668635605" id="tfa_6015668635605" class="">Professional </option></select></div> </div> <div class="oneField field-container-D hintsBelow " id="tfa_6015668635580-D"> <label id="tfa_6015668635580-L" class="label preField " for="tfa_6015668635580">Your Account Number/Subscriber Number (if known):</label><br><div class="inputWrapper"> <input type="text" id="tfa_6015668635580" name="tfa_6015668635580" value="" maxlength="12" aria-describedby="tfa_6015668635580-HH" title="Your Account Number/Subscriber Number (if known):" class="validate-integer"><span class="field-hint-inactive" id="tfa_6015668635580-H"><span id="tfa_6015668635580-HH" class="hint">Will begin with zeros, followed by a series of numbers.</span></span> </div> </div> </div> </fieldset> <fieldset id="tfa_6015668635644" class="section"> <legend id="tfa_6015668635644-L">Case Information</legend> <div id="tfa_6015668635657" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635586-D"> <label id="tfa_6015668635586-L" class="label preField reqMark" for="tfa_6015668635586">What can we help you with?</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_6015668635586" name="tfa_6015668635586" title="What can we help you with?" class="required"><option value="">Please select...</option> <option value="tfa_6015668635662" id="tfa_6015668635662" data-conditionals="#tfa_6015668635663,#tfa_6015668635665" class="">Journal Author/Manuscript Questions </option> <option value="tfa_6015668635589" id="tfa_6015668635589" data-conditionals="#tfa_6015668635584,#tfa_6015668635655,#tfa_6015668635582" class="">Book/Online Product Order Inquiry </option> <option value="tfa_6015668635620" id="tfa_6015668635620" data-conditionals="#tfa_6015668635584,#tfa_6015668635582" class="">Continuing Education/Nursing Center </option> <option value="tfa_6015668635619" id="tfa_6015668635619" data-conditionals="#tfa_6015668635584,#tfa_6015668635629,#tfa_6015668635582" class="">Journal Online Access</option> <option value="tfa_6015668635592" id="tfa_6015668635592" data-conditionals="#tfa_6015668635584,#tfa_6015668635629,#tfa_6015668635582" class="">Journal Inquiry </option> <option value="tfa_6015668635591" id="tfa_6015668635591" data-conditionals="#tfa_6015668635584,#tfa_6015668635653,#tfa_6015668635582" class="">Payment/Invoice Question </option> <option value="tfa_6015668635596" id="tfa_6015668635596" data-conditionals="#tfa_6015668635597,#tfa_6015668635582" class="">Remove from mailing list </option> <option value="tfa_6015668635587" id="tfa_6015668635587" data-conditionals="#tfa_6015668635584,#tfa_6015668635650,#tfa_6015668635582" class="">Return/Refund Request</option> <option value="tfa_6015668635621" id="tfa_6015668635621" data-conditionals="#tfa_6015668635584,#tfa_6015668635582" class="">Tax Exempt </option> <option value="tfa_6015668635593" id="tfa_6015668635593" data-conditionals="#tfa_6015668635594,#tfa_6015668635584,#tfa_6015668635582" class="">Other</option></select></div> </div> <div class="oneField field-container-D " id="tfa_6015668635594-D"> <label id="tfa_6015668635594-L" class="label preField reqMark" for="tfa_6015668635594">If other, please explain: </label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635594" name="tfa_6015668635594" value="" data-maxwords="10" data-condition="`#tfa_6015668635593`" title="If other, please explain: " class="required count-words"></div> </div> </div> <fieldset id="tfa_6015668635650" class="section" data-condition="`#tfa_6015668635587`"> <legend id="tfa_6015668635650-L">Did you know?</legend> <div class="htmlSection" id="tfa_6015668635651"><div class="htmlContent" id="tfa_6015668635651-HTML">You can review our return policy and instructions <a href="https://shop.lww.com/merchandise" target="_blank">here</a>. </div></div> </fieldset> <fieldset id="tfa_6015668635653" class="section" data-condition="`#tfa_6015668635591`"> <legend id="tfa_6015668635653-L">Did you know?</legend> <div class="htmlSection" id="tfa_6015668635654"><div class="htmlContent" id="tfa_6015668635654-HTML">You can pay or print your invoice online <a href="https://shop.lww.com/online-bill-pay-and-print" target="_blank">here</a>. </div></div> </fieldset> <fieldset id="tfa_6015668635655" class="section" data-condition="`#tfa_6015668635589`"> <legend id="tfa_6015668635655-L">Did you know?</legend> <div class="htmlSection" id="tfa_6015668635656"><div class="htmlContent" id="tfa_6015668635656-HTML">You can check the status of your order and track your shipment <a target="_blank" href="https://shop.lww.com/order-status">here</a>. </div></div> </fieldset> <fieldset id="tfa_6015668635663" class="section" data-condition="`#tfa_6015668635662`"> <legend id="tfa_6015668635663-L">Author/Manuscript Questions</legend> <div class="htmlSection" id="tfa_6015668635664"><div class="htmlContent" id="tfa_6015668635664-HTML"><b>PLEASE NOTE: </b><b>All questions regarding author submissions are best handled by the journal's editorial manager team.</b> <br><br>To locate their contact information <span style="font-size: 14px;">select the </span><span style="font-size: 14px; font-weight: var(--lwc-fontWeightBold,700);">For Authors </span><span style="font-size: 14px;">tab on the <a target="_blank" href="https://lww.com/pages/default.aspx">journal's website</a>. </span><span style="font-size: 14px;">Select</span><span style="font-size: 14px; font-weight: var(--lwc-fontWeightBold,700);"> Submit a Manuscript </span><span style="font-size: 14px;">or</span><span style="font-size: 14px; font-weight: var(--lwc-fontWeightBold,700);"> Information for Authors. </span><span style="font-size: 14px;">(</span><i style="font-size: 14px;">even if you do not need to submit a manuscript, the contact information found under this option can answer any author related question you may have</i><span style="font-size: 14px;">.)</span><span style="font-size: 14px;"><br></span><br>Authors who have already submitted papers may check on the status of their submission at any time by logging in to the journal's Editorial Manager site as an author. Click on the Submissions Being Processed link to view the status of all active submissions.</div></div> </fieldset> <div class="oneField field-container-D " id="tfa_6015668635665-D"> <label id="tfa_6015668635665-L" class="label preField reqMark" for="tfa_6015668635665">What is the journal name?</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635665" name="tfa_6015668635665" value="" data-condition="`#tfa_6015668635662`" title="What is the journal name?" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_6015668635597-D"> <label id="tfa_6015668635597-L" class="label preField reqMark" for="tfa_6015668635597">Please attach a copy/image of the latest promotion you received. This will allow us to remove your information from the appropriate marketing team. </label><br><div class="inputWrapper"><input type="file" aria-required="true" id="tfa_6015668635597" name="tfa_6015668635597" size="" data-condition="`#tfa_6015668635596`" title="Please attach a copy/image of the latest promotion you received. This will allow us to remove your information from the appropriate marketing team. " class="required"></div> </div> <div class="oneField field-container-D hintsBelow " id="tfa_6015668635629-D" role="radiogroup" aria-labelledby="tfa_6015668635629-L" data-tfa-labelledby="-L tfa_6015668635629-L"> <label id="tfa_6015668635629-L" class="label preField reqMark" data-tfa-check-label-for="tfa_6015668635629">Are you a society member and receiving a journal as a benefit to your membership?</label><br><div class="inputWrapper"><span id="tfa_6015668635629" class="choices horizontal required" data-condition="`#tfa_6015668635592` OR `#tfa_6015668635619`"><span class="oneChoice"><input type="radio" value="tfa_6015668635630" class="" id="tfa_6015668635630" name="tfa_6015668635629" aria-required="true" data-conditionals="#tfa_6015668635633" aria-labelledby="tfa_6015668635630-L" data-tfa-labelledby="tfa_6015668635629-L tfa_6015668635630-L" data-tfa-parent-id="tfa_6015668635629"><label class="label postField" id="tfa_6015668635630-L" for="tfa_6015668635630"><span class="input-radio-faux"></span>Yes</label></span><span class="oneChoice"><input type="radio" value="tfa_6015668635631" class="" id="tfa_6015668635631" name="tfa_6015668635629" aria-required="true" aria-labelledby="tfa_6015668635631-L" data-tfa-labelledby="tfa_6015668635629-L tfa_6015668635631-L" data-tfa-parent-id="tfa_6015668635629"><label class="label postField" id="tfa_6015668635631-L" for="tfa_6015668635631"><span class="input-radio-faux"></span>No</label></span></span></div> </div> <fieldset id="tfa_6015668635633" class="section" data-condition="`#tfa_6015668635630`"> <legend id="tfa_6015668635633-L">Society Members</legend> <div class="htmlSection" id="tfa_6015668635634"><div class="htmlContent" id="tfa_6015668635634-HTML">Please send your inquiry to memberservice@lww.com so our society team can assist you with your request. </div></div> </fieldset> <div class="oneField field-container-D hintsBelow " id="tfa_6015668635617-D"> <label id="tfa_6015668635617-L" class="label preField " for="tfa_6015668635617">Invoice/Order Number (if known):</label><br><div class="inputWrapper"> <input type="text" id="tfa_6015668635617" name="tfa_6015668635617" value="" maxlength="8" aria-describedby="tfa_6015668635617-HH" title="Invoice/Order Number (if known):" class="validate-alphanum"><span class="field-hint-inactive" id="tfa_6015668635617-H"><span id="tfa_6015668635617-HH" class="hint">Invoice numbers will begin with a letter, followed by a series of numbers. Example: G4066585</span></span> </div> </div> <div id="tfa_6015668635661" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635582-D"> <label id="tfa_6015668635582-L" class="label preField " for="tfa_6015668635582">Title of Product/Journal (if applicable):</label><br><div class="inputWrapper"><input type="text" id="tfa_6015668635582" name="tfa_6015668635582" value="" data-condition="`#tfa_6015668635589` OR `#tfa_6015668635620` OR `#tfa_6015668635619` OR `#tfa_6015668635592` OR `#tfa_6015668635591` OR `#tfa_6015668635596` OR `#tfa_6015668635587` OR `#tfa_6015668635621` OR `#tfa_6015668635593`" title="Title of Product/Journal (if applicable):" class=""></div> </div> <div class="oneField field-container-D " id="tfa_6015668635581-D"> <label id="tfa_6015668635581-L" class="label preField " for="tfa_6015668635581">ISBN Number without dashes (if applicable):</label><br><div class="inputWrapper"><input type="text" id="tfa_6015668635581" name="tfa_6015668635581" value="" maxlength="13" title="ISBN Number without dashes (if applicable):" class="validate-integer"></div> </div> </div> <div id="tfa_6015668635647" class="section inline group"> <div class="oneField field-container-D " id="tfa_6015668635598-D" role="radiogroup" aria-labelledby="tfa_6015668635598-L" data-tfa-labelledby="-L tfa_6015668635598-L"> <label id="tfa_6015668635598-L" class="label preField reqMark" data-tfa-check-label-for="tfa_6015668635598">Are you contacting us about an existing case?</label><br><div class="inputWrapper"><span id="tfa_6015668635598" class="choices horizontal required"><span class="oneChoice"><input type="radio" value="tfa_6015668635599" class="" id="tfa_6015668635599" name="tfa_6015668635598" aria-required="true" data-conditionals="#tfa_6015668635601" aria-labelledby="tfa_6015668635599-L" data-tfa-labelledby="tfa_6015668635598-L tfa_6015668635599-L" data-tfa-parent-id="tfa_6015668635598"><label class="label postField" id="tfa_6015668635599-L" for="tfa_6015668635599"><span class="input-radio-faux"></span>Yes</label></span><span class="oneChoice"><input type="radio" value="tfa_6015668635600" class="" id="tfa_6015668635600" name="tfa_6015668635598" aria-required="true" aria-labelledby="tfa_6015668635600-L" data-tfa-labelledby="tfa_6015668635598-L tfa_6015668635600-L" data-tfa-parent-id="tfa_6015668635598"><label class="label postField" id="tfa_6015668635600-L" for="tfa_6015668635600"><span class="input-radio-faux"></span>No</label></span></span></div> </div> <div class="oneField field-container-D " id="tfa_6015668635601-D"> <label id="tfa_6015668635601-L" class="label preField reqMark" for="tfa_6015668635601">What is the case number?</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_6015668635601" name="tfa_6015668635601" value="" maxlength="8" data-condition="`#tfa_6015668635599`" title="What is the case number?" class="validate-integer required"></div> </div> </div> <div class="oneField field-container-D " id="tfa_6015668635561-D"> <label id="tfa_6015668635561-L" class="label preField reqMark" for="tfa_6015668635561">Your Inquiry:</label><br><div class="inputWrapper"><textarea aria-required="true" id="tfa_6015668635561" name="tfa_6015668635561" placeholder="Please include as many details as possible. 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