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157.232 21.8554 157.232 17.8277C157.232 13.7999 159.984 10.7608 164.113 10.7608C168.241 10.7608 170.994 13.7999 170.994 17.8277Z" fill="#01718F"></path><path d="M175.697 27.6774H179.747V17.3517C179.747 13.4338 181.359 11.6396 185.094 11.6396C185.252 11.6396 185.917 11.6396 186.114 11.6762V7.97799C183.007 7.64844 180.926 8.96662 179.668 11.603V7.97799H175.697V27.6774Z" fill="#01718F"></path><path d="M196.774 28.0435C197.56 28.0435 198.504 28.0069 199.33 27.8605V24.7115C198.701 24.7847 198.189 24.8213 197.678 24.8213C195.162 24.8213 194.454 23.3201 194.454 20.6837V10.9072H199.369V7.97796H194.454V1.31384L190.325 3.9502V7.97796H186.826V10.9072H190.325V21.1231C190.325 26.1029 192.684 28.0435 196.774 28.0435Z" fill="#01718F"></path></svg></a><div class="search-input header__search" itemscope="" itemType="https://schema.org/WebSite"><meta itemProp="url" content="https://export.ebay.com"/><form itemProp="potentialAction" itemscope="" itemType="https://schema.org/SearchAction"><meta itemProp="target" content="https://export.ebay.com/search?search={search_term_string}"/><div class="search-input__inner" id="search-holder"><label class="search-input__input-holder" id="search-inner"><span class="search-input__label">Search</span><input type="search" class="search-input__input" name="search_term_string" value="" itemProp="query-input"/></label></div></form></div><div class="header__rigth-block"><a class="btn btn--button btn--medium btn--color-4 header__button btn btn--button" href="http://www.ebay.com/sl/sell?sr=wnstart" type="button" data-button-track="btn_top_button"><span data-button-track="btn_top_button">Create Your Listing</span><svg class="btn__arrow" width="13" height="12" viewBox="0 0 13 12" fill="none" xmlns="http://www.w3.org/2000/svg" data-button-track="btn_top_button"><path fill-rule="evenodd" clip-rule="evenodd" d="M7.05072 0.266326C6.64555 -0.108986 6.01285 -0.0847849 5.63754 0.320381C5.26223 0.725547 5.28643 1.35825 5.69159 1.73356L9.21793 5.00007L1.35059 5.00006C0.798301 5.00006 0.350586 5.44778 0.350586 6.00006C0.350586 6.55235 0.798301 7.00006 1.35059 7.00006L9.06407 7.00007L5.67547 10.2817C5.27874 10.6659 5.26859 11.299 5.6528 11.6957C6.03702 12.0925 6.6701 12.1026 7.06683 11.7184L12.3446 6.6072C12.5419 6.41614 12.6519 6.15236 12.6489 5.87775C12.6458 5.60313 12.53 5.34186 12.3285 5.15523L7.05072 0.266326Z"></path></svg></a></div></div><div class="header__menu"><div class="mobile-menu" style="max-height:calc(100vh - 0px"><div class="mobile-menu__links-mobile"><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>First steps</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/first-steps/">First steps</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>How to list your items</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/first-steps/how-create-listing/">How to list your items</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>How to use an eBay seller account</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/first-steps/how-use-ebay-seller-account/">How to use an eBay seller account</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Meet our sellers</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/first-steps/meet-our-sellers/">Meet our sellers</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Education</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/first-steps/education/">Education</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Shipping</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/shipping/">Shipping</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>How to set up your shipping</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/shipping/how-set-your-delivery-options/">How to set up your shipping</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Shipping tips and best practice</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/shipping/shipping-tips-and-best-practice/">Shipping tips and best practice</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><a rel="" target="_self" class="mobile-menu__sub-block-title" href="/en/shipping/ebay-international-shipping/">eBay International Shipping Program is being expanded to international sellers</a><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/shipping/ebay-international-shipping/">eBay International Shipping Program is being expanded to international sellers</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Manage listings</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/">Manage listings</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>How to optimize your listings</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/how-optimize-your-listings/">How to optimize your listings</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Limits</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/limits/">Limits</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Listing on eBay international sites</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/regional-sites/">Listing on eBay international sites</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><a rel="" target="_self" class="mobile-menu__sub-block-title" href="/en/listings/update-item-specifics-bulk/">Update item specifics in bulk using the file download/upload feature</a><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/update-item-specifics-bulk/">Update item specifics in bulk using the file download/upload feature</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><a rel="" target="_self" class="mobile-menu__sub-block-title" href="/en/listings/ebay-bulk-listing-tools/">eBay bulk listing tools</a><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/ebay-bulk-listing-tools/">eBay bulk listing tools</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><a rel="" target="_self" class="mobile-menu__sub-block-title" href="/en/listings/how-to-list-and-deliver-digital-items-on-ebay/">How to list and deliver digital items on eBay</a><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/listings/how-to-list-and-deliver-digital-items-on-ebay/">How to list and deliver digital items on eBay</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Seller performance</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-performance/">Seller performance</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Seller performance</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-performance/seller-level-and-sales/">Seller performance</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Feedback</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-performance/feedback/">Feedback</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Disputes and seller protection</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-performance/case-resolution/">Disputes and seller protection</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Transactions</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-performance/transactions/">Transactions</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Fees, taxes & payments</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/fees-and-payments/">Fees, taxes & payments</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Seller fees</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/fees-and-payments/seller-fees/">Seller fees</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Taxes</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/fees-and-payments/taxes-and-accounting/">Taxes</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Payments</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/fees-and-payments/payments/">Payments</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Regulations & policies</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/regulations/">Regulations & policies</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>eBay policies</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/regulations/ebay-policies/">eBay policies</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>International regulations</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/regulations/international-regulations/">International regulations</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Extended Producer Responsibility</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/regulations/extended-producer-responsibility/">Extended Producer Responsibility</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Marketing</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/">Marketing</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Your eBay Store</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/ebay-store/">Your eBay Store</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Promotion</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/promote-listings/">Promotion</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Advertising</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/advertising/">Advertising</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>eBay services and tools to help a seller</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/ebay-services-and-tools-help-seller/">eBay services and tools to help a seller</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Seasonal guide for eBay sellers</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/seasonal-guide-for-ebay-sellers/">Seasonal guide for eBay sellers</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Seller Hub: your business control center</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/seller-hub/">Seller Hub: your business control center</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>Grow your P&A business</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/marketing/pa/">Grow your P&A business</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>Seller updates</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__link-item-menu"><div class="mobile-menu__sub-link-item-menu"><div class="mobile-menu__sub-link-item-menu-list"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-updates/">Seller updates</a></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>eBay news</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" 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14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-updates/releases-archive/">Archive of eBay updates</a></div></div></div></div><div class="mobile-menu__sub-link-item-menu-block"><div class="mobile-menu__sub-block-title"><span>2025 January Seller update</span><svg class="mobile-menu__sub-link-item-arrow" width="12" height="6" viewBox="0 0 12 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.43253e-05 1.04907e-06L6.00003 6L12 0L10 1.74844e-07L6.00004 4L2.00006 8.74222e-07L6.43253e-05 1.04907e-06Z"></path></svg></div><div class="mobile-menu__content-wrap"><div class="mobile-menu__content"><div class="mobile-menu__sub-link-item-menu-top"><div class="mobile-menu__sub-link-item-menu-top-arrow-wrap"><svg class="mobile-menu__sub-link-item-menu-top-arrow" width="29" height="28" viewBox="0 0 29 28" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.2028 6.26639C14.6079 5.89107 15.2406 5.91528 15.616 6.32044C15.9913 6.72561 15.9671 7.35831 15.5619 7.73362L9.87642 13.0002L21.9111 13.0002C22.4634 13.0002 22.9111 13.4479 22.9111 14.0002C22.9111 14.5525 22.4634 15.0002 21.9111 15.0002L10.1242 15.0002L15.578 20.2818C15.9748 20.666 15.9849 21.2991 15.6007 21.6959C15.2165 22.0926 14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/seller-updates/2025-january-seller-update/">2025 January Seller update</a></div></div></div></div></div></div></div></div><div class="mobile-menu__link-item"><div class="mobile-menu__link-item-inner"><span>eBay Partners</span><svg class="mobile-menu__link-item-arrow" width="12" height="6" viewBox="0 0 12 6" 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14.5834 22.1027 14.1867 21.7185L6.79775 14.5628C6.60047 14.3718 6.49045 14.108 6.4935 13.8334C6.49654 13.5588 6.6124 13.2975 6.81387 13.1109L14.2028 6.26639Z" fill="#3665F3"></path></svg></div><a class="mobile-menu__sub-link-item-menu-top-title" href="/en/ebay-partners/">eBay Partners</a></div></div></div></div></div></div></div><div class="desktop-menu"><div class="desktop-menu__links"><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_207" class="desktop-menu__link-item" tabindex="0" href="/en/first-steps/"><span>First steps</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_812" class="desktop-menu__link-item" tabindex="0" href="/en/shipping/"><span>Shipping</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_782" class="desktop-menu__link-item" tabindex="0" href="/en/listings/"><span>Manage listings</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_809" class="desktop-menu__link-item" tabindex="0" href="/en/seller-performance/"><span>Seller performance</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_681" class="desktop-menu__link-item" tabindex="0" href="/en/fees-and-payments/"><span>Fees, taxes & payments</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_2214" class="desktop-menu__link-item" tabindex="0" href="/en/regulations/"><span>Regulations & policies</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_748" class="desktop-menu__link-item" tabindex="0" href="/en/marketing/"><span>Marketing</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_73" class="desktop-menu__link-item" tabindex="0" href="/en/seller-updates/"><span>Seller updates</span></a></div><div class="desktop-menu__link-item-wrapper"><a id="top-level-link_1319" class="desktop-menu__link-item" tabindex="0" href="/en/ebay-partners/"><span>eBay Partners</span></a></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/first-steps/how-create-listing/">How to list your items</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-create-listing/">How to create a listing: the step-by-step guide</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/cant-list-an-item-what-could-be-the-problem/">Rules and restrictions in selling: items categories and number of listings</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/end-listing/">How to end a listing</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-revise-listing/">How to revise a listing</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-to-price-your-items/">How to price your items</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/selling-through-auctions/">Selling through auctions</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-to-relist-items/">How to relist items</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-manage-bidders/">How to cancel bids and manage bidders</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/how-to-organize-your-items-catalog-on-ebay/">How to organize your items catalog on eBay</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/great-price-badge/">Great Price badge</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-create-listing/presale-listings-on-ebay/">Presale listings on eBay</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/">How to use an eBay seller account</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/how-to-create-seller-account/">How to register as a seller on eBay: step-by-step guide</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/how-close-your-ebay-seller-account/">How to close your eBay seller account</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/how-protect-ebay-seller-account/">How to protect your eBay seller account</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/what-do-if-my-ebay-seller-account-blocked/">What to do if my eBay seller account Is blocked</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/changing-registration-country/">Changing registration country</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/multiple-accounts/">Multiple accounts</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/how-use-ebay-seller-account/how-to-change-your-seller-account-type/">How to change your seller account type</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/first-steps/meet-our-sellers/">Meet our sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/meet-our-sellers/european-sellers/">Sellers from Europe</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/meet-our-sellers/latam-sellers/">Sellers from Latin America</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/meet-our-sellers/asian-sellers/">Sellers from Asia and the Middle East</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/first-steps/education/">Education</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/education/webinars/">Webinars</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/education/grow-with-ebay/">Grow your business with eBay</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/education/podcasts/">Podcasts</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/education/ebay-academy/">Welcome to eBay Academy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/first-steps/education/training-calendar/">Training Calendar</a></div></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/shipping/how-set-your-delivery-options/">How to set up your shipping</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/how-set-your-delivery-options/international-shipping/">Setting up your shipping options: the step-by-step guide</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/how-set-your-delivery-options/shipping-exclusions/">How to set shipping exclusions to specific regions</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/how-set-your-delivery-options/handling-time-estimated-delivery-dates/">Handling time & estimated delivery dates</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/how-set-your-delivery-options/signature-confirmation/">When you need signature confirmation</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/">Shipping tips and best practice</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/tips-shipping-internationally/">Tips for shipping internationally</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/combined-shipping/">Offering combined shipping</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/drop-shipping/">Drop shipping</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/packaging-tips/">How to pack an item for shipping</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/shipping/shipping-tips-and-best-practice/how-make-your-packaging-eco-friendly/">Eco-friendly packaging: 11 tips for a sustainable seller</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/shipping/ebay-international-shipping/">eBay International Shipping Program is being expanded to international sellers</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/how-optimize-your-listings/">How to optimize your listings</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/tips-listing-optimization/">Tips on listing optimization</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/photo-tips/">Photo tips</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/how-make-your-listings-more-mobile-friendly/">How to make your listings more mobile-friendly</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/how-to-create-listings-with-variations/">How to create Listings with variations</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/the-perfect-clothing-ad/">Checklist: your perfect listing to sell clothes</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/bulk-listing-tool/">New Bulk Listing Tool: advantages and features</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/how-list-faster-with-business-policies/">How to list faster with business policies</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/adding-a-video-to-your-listing/">Adding a video to your listing</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/listing-with-charity-option/">How to create a listing with a charity option</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/selling-templates/">How to create and use selling templates</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/item-specifics/">Item specifics</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/how-optimize-your-listings/product-identifiers/">Product identifiers</a></div><div class="desktop-menu__link-block"></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/limits/">Limits</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/limits/selling-limits/">Selling limit and zero insertion fee listings</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/limits/category-limits/">eBay category limits</a></div><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/ebay-bulk-listing-tools/">eBay bulk listing tools</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/regional-sites/">Listing on eBay international sites</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/regional-sites/active-and-passive-international-selling/">How listing on eBay international sites can help increase sales</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/listings/regional-sites/ebaymag-the-tool-to-manage-listings-and-optimize-shipping/">eBaymag: the tool to manage listings and optimize shipping</a></div><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/how-to-list-and-deliver-digital-items-on-ebay/">How to list and deliver digital items on eBay</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/listings/update-item-specifics-bulk/">Update item specifics in bulk using the file download/upload feature</a></div></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-performance/seller-level-and-sales/">Seller performance</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/global-seller-performance-standards/">Overview of seller performance policies on international eBay sites</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/service-metrics-policy/">Service metrics and peer benchmarking</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/seller-performance-policy/">Seller performance and feedback policy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/seller-levels/">Seller levels and performance standards</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/top-rated-seller/">Top Rated Seller</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/how-improve-seller-performance-standards/">How to monitor and improve your seller performance</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/seller-level-and-sales/cbt-seller-dashboard/">The CBT Seller Dashboard</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-performance/feedback/">Feedback</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/feedback/feedback-profiles/">Feedback profiles</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/feedback/viewing-and-responding-to-feedback-from-buyers/">Viewing and responding to feedback from buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/feedback/leaving-feedback-for-buyers/">Leaving feedback for buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/feedback/feedback-policies/">Feedback policies</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-performance/case-resolution/">Disputes and seller protection</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/item-not-received-cases/">Item not received issues</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/seller-protection/">Seller protections</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/setting-buyer-requirements-or-blocking-a-buyer/">Setting buyer requirements or blocking a buyer</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/handling-payment-disputes/">Handling payment disputes</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/appeal-defect/">Appeal a defect</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/payment-dispute-seller-protections/">Payment dispute seller protections</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/how-to-appeal-case-outcome/">How to appeal case outcome</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/best-practices-to-avoid-issues-with-buyers/">Best practices to avoid issues with buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/case-resolution/ask-ebay-to-step-in-and-help/">Ask eBay to step in and help</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-performance/transactions/">Transactions</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/how-returns-work/">How returns work</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/how-to-set-up-a-returns-policy/">How to set up a return policy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/cancel-transaction/">How sellers can cancel an order</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/refunding-buyers/">Refunding buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/buyer-not-pay-item/">What to do if a buyer has not paid for the item</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/order-cancellation-policy/">Order cancellation policy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/return-shipping/">Return shipping for sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/item-location-policy/">Item location policy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-performance/transactions/how-to-handle-a-return-request/">How to handle a return request</a></div></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/fees-and-payments/seller-fees/">Seller fees</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/seller-fees/selling-fees-for-managed-payments-sellers/">Selling fees for eBay sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/seller-fees/international-fees/">International fees for eBay sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/seller-fees/zero-insertion-fee-on-international-sites/">Monthly Zero insertion fee listings and basic fees on international eBay sites</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/seller-fees/fee-credits/">Fee credits</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/seller-fees/how-fees-and-selling-costs-are-charged/">How fees and selling costs are charged</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/">Taxes</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat/">Value Added Tax</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/pt-vat/">VAT import regulations for Portugal</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/uk-vat/">VAT import regulations for the UK</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat-eu-2021/">VAT import regulations for the EU</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat-kazakhstan/">VAT on eBay fees in Kazakhstan</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat-on-ebay-fees-in-egypt-and-bosnia-and-herzegovina/">VAT on eBay fees in Egypt and Bosnia and Herzegovina</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat-import-regulations-for-norway/">VAT import regulations for Norway</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/taxes-and-accounting/vat-on-ebay-fees-in-nigeria/">VAT on eBay fees in Nigeria</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/fees-and-payments/payments/">Payments</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/managed-payments/">eBay is managing payments</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/introducing-managed-payments/">What does it mean for eBay to manage payments</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/choosing-your-payment-method/">How to set up and change your payment method for fees and selling costs</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/payment-holds/">Payments on hold</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/invoices-to-buyers/">How to send invoices to buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/fees-and-payments/payments/running-total-in-transaction-details/">Running Total in transaction details</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/regulations/ebay-policies/">eBay policies</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/ebay-policies/ebay-rules-and-policies-overview/">eBay rules and policies overview</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-rate/">Shipping performance policy — Item Not Received rate</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/ebay-policies/ebay-verified-rights-owner-program-and-intellectual-property-policy/">eBay Verified Rights Owner Program and Intellectual property policy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/ebay-policies/bber/">Service standard policy — bad buyer experience rate</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/ebay-policies/shipping-hazardous-materials/">Shipping hazardous materials</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/regulations/international-regulations/">International regulations</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/ce-marked-products/">Selling products with a CE mark into the EU</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/markings-in-uk/">Using of the UKCA/UKNI and CE markings in the UK market</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/dac7-sales-reporting-obligations/">DAC7 — Sales reporting obligations</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/14-day-right-of-withdrawal-under-the-eu-consumer-rights-directive/">14-day right of withdrawal under the EU Consumer Rights Directive</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/eu-digital-services-act/">EU Digital Services Act</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/international-regulations/gpsr/">General Product Safety Regulation (GPSR)</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/regulations/extended-producer-responsibility/">Extended Producer Responsibility</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/extended-producer-responsibility/epr-in-france/">EPR in France</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/extended-producer-responsibility/german-packaging-act/">The German Packaging Act</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/regulations/extended-producer-responsibility/the-german-eee-act-elektrog/">The German EEE Act (ElektroG)</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/ebay-store/">Your eBay Store</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/set-your-store/">Set up your Store</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/subscriptions-and-fees/">eBay Store subscriptions and fees</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/how-close-your-ebay-store/">How to close your eBay Store</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/customize-your-ebay-store/">How to customize your eBay Store</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/ebay-store-on-international-ebay-sites-fees-and-benefits/">eBay Stores on international eBay sites: fees and benefits</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-store/building-a-repeat-buyer-business-for-your-store/">Building a repeat buyer business for your Store</a></div><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/">Seasonal guide for eBay sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/run-marketing-campaign/">Run marketing campaign</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/free-downloadable-seasonal-checklists/">Free, downloadable seasonal checklists</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/inventory-is-the-key-how-to-get-ready-for-peak-season/">Inventory is the key: how to get ready for peak season</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/excellent-customer-service-during-busy-seasons/">Excellent customer service during busy seasons</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/shipping-tips-for-the-holiday-season/">Shipping tips for the holiday season</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/how-to-package-seasonal-products-and-decorate-your-store/">How to package seasonal products and decorate your Store</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/top-selling-items-for-this-holiday-season/">Top selling items for this holiday season</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/2024-holiday-calendar/">2024 holiday calendar: key dates for your marketing campaigns</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/spring-trends-in-sales/">Spring trends in sales</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/summer-sales-trends-weddings-parties-and-holidays/">Summer sales trends: weddings, parties, and holidays</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/fall-sales-period-2024-halloween-black-friday-cyber-monday/">Fall sales period 2024: Halloween, Black Friday, Cyber Monday</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seasonal-guide-for-ebay-sellers/top-selling-items-for-2024-holiday-season/">Top selling items for 2024 holiday season</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/promote-listings/">Promotion</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/discounts-manager/">Discounts Manager</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/promotion-strategies/">Promotion strategies</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/volume-price-discount/">Volume pricing</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/offer-buyers/">Offer to buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/connect-with-more-buyers-using-social-media/">Connect with more buyers using social media</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/seo-promotion/">The basics of SEO on eBay</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/best-offer/">Adding Best Offer to listings</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/practical-tips-to-sell-vintage/">10 practical tips: how to sell vintage like a pro</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/how-to-find-and-understand-your-target-audience-practical-tips/">How to find and understand your target audience: practical tips</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/how-to-get-started-with-seller-hubs-social-page/">How to get started with Seller Hub’s Social page</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/how-to-understand-the-new-generation-of-buyers/">How to understand the new generation of buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/promote-listings/how-to-attract-more-buyers-by-being-a-sustainable-seller/">How to attract more buyers by being a sustainable seller</a></div><div class="desktop-menu__link-block"></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/advertising/">Advertising</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/promoted-listings/">Promoted Listings</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/promoted-stores/">Promoted Stores</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/promoted-offsite/">Promoted Offsite</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/priority-campaign-strategy/">Priority campaign strategy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/general-campaign-strategy/">General campaign strategy</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/promoted-stores-faq/">Promoted Stores FAQ</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/promoted-offsite-faq/">Promoted Offsite FAQ</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/ebay-advertising-dashboards/">eBay Advertising dashboards</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/advertising/general-attribution/">Introducing updates to Promoted Listings on ebay.de</a></div><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/seller-hub/">Seller Hub: your business control center</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seller-hub/monitoring-your-business-in-seller-hub/">Monitoring your business in Seller Hub</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seller-hub/seller-hub-reports/">How to use Seller Hub Reports</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seller-hub/managing-your-sales-in-seller-hub/">Manage your sales using Seller Hub</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seller-hub/payments-tab/">How to use the Payments tab in Seller Hub</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/seller-hub/uploading-your-listings-in-bulk-using-reports-tab/">Uploading your listings in bulk using Reports tab</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/">eBay services and tools to help a seller</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/product-research/">Product research</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/how-put-ebay-store-vacation/">How to manage Time Away</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/csv-upload-and-price-guide/">Tools for trading cards sellers: CSV Upload and Price Guide</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/how-to-work-with-multiple-accounts/">Teamwork on eBay: how to set up Multi-User Account Access</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/listing-quality-report/">Optimize your listings with the Listing Quality Report</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/newsletters-to-buyers/">How to create and send newsletters to buyers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/ebay-services-and-tools-help-seller/how-to-create-buyer-groups/">How to create buyer groups</a></div><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/marketing/pa/">Grow your P&A business</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/basics-of-selling-vehicles-parts-and-accessories/">Basics of selling vehicles, parts, and accessories</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/fees-for-selling-vehicles-on-ebay-motors/">Fees for selling vehicles on eBay Motors</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/ebay-guaranteed-fit-program/">eBay Guaranteed Fit program</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/vehicle-compatibility-fitment-guide-for-ebay-sellers/">Vehicle compatibility (fitment): guide for eBay sellers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/selling-vehicle-parts-on-ebay/">Tools and solutions for selling vehicle parts on eBay</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/marketing/pa/sale-of-auto-parts/">Selling auto parts and accessories on eBay: how to build inventory and choose suppliers</a></div></div></div></div><div class="desktop-menu__link-item-menu-wrap"><div style="display:flex;flex-direction:row;justify-content:center;align-content:stretch;box-sizing:border-box;width:100%;gap:0" class="desktop-menu__link-item-menu container"><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-updates/ebay-news/">eBay news</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/meet-the-winners-of-ebay-exporter-of-the-year-2023/">Meet the winners of eBay Exporter of the Year 2023!</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/update-on-the-classification-of-shipping-methods-and-logistics-service-providers/">Update on the classification of shipping methods and logistics service providers</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/seller-protection-serbia/">Updates on seller protection for shipments from Serbia</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/updates-on-seller-protection-for-shipments-tofrom-israel/">Updates on seller protection for shipments to/from Israel</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/israel-export-institute-launches-an-online-catalog-to-support-businesses/">Israel Export Institute launches an online catalog to support businesses</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/seller-protection-turkey-syria/">Updates on seller protection due to Turkey & Syria earthquake</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/quick-setup-promoted-listings-advanced/">Quick setup for Promoted Listings Advanced</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/seller-protections-shipping-delays-hurricane-fiona/">Seller Protections for shipping delays due to Hurricane Fiona</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/changes-promoted-listings-standard/">Changes to Promoted Listings Standard ad fees</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/ebay-partners-for-sellers-services-all-providers-on-one-page/">eBay partners for sellers services — all providers on one page</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/seller-performance-protection2022/">Important updates on seller protection</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/final-value-fee-c2c-sellers/">From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/ebay-news/ebay-news-archive/">eBay news archive</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-updates/releases-archive/">Archive of eBay updates</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2024-november-seller-update/">2024 November Seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2024-july-seller-update/">2024 July Seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2024-march-seller-update/">2024 March seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/seller-update-fall-2023/">2023 Fall seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/seller-update-june-2023/">2023 Summer seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2023-winter-seller-update/">2023 Winter seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2022-fall-seller-update/">2022 October seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2022-april-seller-update/">2022 April seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/2022-winter-seller-update/">2022 Winter seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/ebay-2021-fall-update/">2021 Fall seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/releases-archive/ebay-2021-spring-update/">2021 Spring Seller Update</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"><div class="desktop-menu__link-block"><a class="desktop-menu__link-title" rel="" target="_self" tabindex="1" href="/en/seller-updates/2025-january-seller-update/">2025 January Seller update</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/2025-january-seller-update/tools-you-can-trust/">Tools you can trust</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/2025-january-seller-update/grow-your-business/">Grow your business</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/2025-january-seller-update/fees-and-financials/">Fees and financials</a><a class="desktop-menu__sub-link-item" tabindex="1" href="/en/seller-updates/2025-january-seller-update/international-updates/">International updates</a></div></div><div style="display:flex;flex-direction:column;justify-content:flex-start;align-content:stretch;flex:1;width:0;gap:0"></div></div></div></div></div></div></header></div><section class="layout__container"><script type="application/ld+json">{ "@context": "https://schema.org", "@type": "Article", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://export.ebay.com/en/seller-performance/case-resolution/ask-ebay-to-step-in-and-help/" }, "headline": "Ask eBay to step in and help", "description": "", "image": "", "author": { "@type": "Organization", "name": "eBay" }, "publisher": { "@type": "Organization", "name": "eBay", "logo": { "@type": "ImageObject", "url": "https://export.ebay.com/_next/static/images/logo-ebay-eb746d23bc9a1ecd21ed8a75b12c769c.png" } } }</script><div class="page-title container page-title--regular"><h1 class="page-title__element" itemProp="headline">Ask eBay to step in and help</h1></div><nav class="breadcrumbs container container--not-fullwidth" itemscope="" itemType="https://schema.org/BreadcrumbList"><div class="breadcrumbs__list-element" itemscope="" itemProp="itemListElement" itemType="https://schema.org/ListItem"><a class="breadcrumbs__item" itemType="https://schema.org/Thing" itemProp="item" href="/en/"><span class="breadcrumbs__item-text" itemProp="name"><span>Sell worldwide with eBay</span><svg class="breadcrumbs__arrow" width="17" height="16" viewBox="0 0 17 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.73802 10.7232L11.9344 8.00002L6.73802 5.2768" stroke-linecap="round" 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itemProp="name"><span>Disputes and seller protection</span><svg class="breadcrumbs__arrow" width="17" height="16" viewBox="0 0 17 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6.73802 10.7232L11.9344 8.00002L6.73802 5.2768" stroke-linecap="round" stroke-linejoin="round"></path></svg></span></a><meta itemProp="position" content="3"/></div><div class="breadcrumbs__list-element" itemscope="" itemProp="itemListElement" itemType="https://schema.org/ListItem"><span class="breadcrumbs__item breadcrumbs__item--not-link" itemProp="name">Ask eBay to step in and help</span><meta itemProp="position" content="4"/></div></nav><article><div class="block-anchors"><nav class="block-anchors__inner"><a class="block-anchors__item block-anchors__item--title block-anchors__item--active">Ask eBay to step in and help</a><div class="block-anchors__content"><p><a href="#When-you-can-ask-eBay-to-step-in">When you can ask eBay to step in</a></p><p><a href="#How-to-ask-us-to-step-in">How to ask us to step in</a></p><p><a href="#What-happens-after-eBay-steps-in">What happens after eBay steps in</a></p></div></nav></div><div class="block block--default block-adjustable-image block--offset-xs"><div class="block-adjustable-image__inner container"><div class="block-adjustable-image__wrap block-adjustable-image__wrap--"><div class="block-adjustable-image__text-block element--bg-1"><div class="block-adjustable-image__text element--text-color rich-text"><p><br/></p><ul><li><a href="#When-you-can-ask-eBay-to-step-in">When you can ask eBay to step in</a></li><li><a href="#How-to-ask-us-to-step-in">How to ask us to step in</a></li><li><a href="#What-happens-after-eBay-steps-in">What happens after eBay steps in</a><br/><br/></li></ul><p></p></div></div><div class="block-adjustable-image__img-wrap element--bg-2 block-adjustable-image__img-wrap--half"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Ask eBay to step in and help" title="Ask eBay to step in and help" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Foriginal_images%2F2329485521.png&w=480&q=90 480w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Foriginal_images%2F2329485521.png&w=768&q=90 768w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Foriginal_images%2F2329485521.png&w=992&q=90 992w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Foriginal_images%2F2329485521.png&w=1920&q=90 1920w" src="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Foriginal_images%2F2329485521.png&w=1920&q=90" decoding="async" data-nimg="fill" class="block-adjustable-image__img" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div><div class="block block--default block block-paragraph block--offset-xs container container--not-fullwidth block-paragraph--left"><div class="rich-text"><p>If your buyer has requested a <a href="https://export.ebay.com/en/seller-performance/transactions/how-to-handle-a-return-request/" target="_blank" rel="noopener noreferrer">return</a> or let you know about an issue with their purchase and you can't resolve things for them, you can ask eBay to help.</p><p>Once eBay steps in, it'll review the details and get back to you and the buyer <b>within 48 hours</b>.</p></div></div><div class="block block--default block block-banner-icon block--offset-xs block-banner-icon--regular"><div class="block-banner-icon__inner container"><div class="block-banner-icon__wrap"><div class="block-banner-icon__text-block element--bg-1"><div class="block-banner-icon__content-container"><div class="block-banner-icon__img-wrap"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Take note" title="Take note" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FTake_note_lsFZulr.svg&w=480&q=90 480w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FTake_note_lsFZulr.svg&w=768&q=90 768w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FTake_note_lsFZulr.svg&w=992&q=90 992w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FTake_note_lsFZulr.svg&w=1920&q=90 1920w" src="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FTake_note_lsFZulr.svg&w=1920&q=90" decoding="async" data-nimg="fill" class="block-banner-icon__img" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/></span></div><div class="block-banner-icon__text element--text-color rich-text"><p>If eBay steps in to help with a return at any stage and the buyer returns the item used or damaged, you'll no longer be able to deduct an amount from the buyer's refund, even if you qualify under our <a href="https://export.ebay.com/en/seller-performance/case-resolution/seller-protection/" target="_blank" rel="noopener noreferrer">seller protections</a>.</p></div></div></div></div></div></div><div class="block block-embed"><div class="block-embed__inner container"><div id="When-you-can-ask-eBay-to-step-in"></div></div></div><div class="block block--default block block-paragraph block--offset-xs container container--not-fullwidth block-paragraph--left"><div class="rich-text"><h2>When you can ask eBay to step in</h2><p>Once the buyer has let you know that they have an issue, you have <b>3 business days</b> to respond with a resolution. After that, if the matter hasn't been resolved, either of you can ask us to step in and help.</p><p>You don't have to ask us to step in immediately <b>after the 3 business days</b> though – if you're still working things through with the buyer, you generally have <b>up to 21 business days</b> <b>after the request was opened</b> to ask us for help.</p><p>If any issues come up after an item is returned to you, you'll be able to report the problem and ask eBay to step in and help.</p></div></div><div class="block block-embed"><div class="block-embed__inner container"><div id="How-to-ask-us-to-step-in"></div></div></div><div class="block block--default block block-paragraph block--offset-xs container container--not-fullwidth block-paragraph--left"><div class="rich-text"><h2>How to ask eBay to step in</h2><p>You can ask eBay to step in from the <b>Returns & Refunds section</b> of Seller Help. </p><ol><li>Simply select <b>Take Action</b> beside the item.</li><li>And then <b>Ask eBay to step in</b>.</li></ol><p></p><p></p></div></div><div class="block block-link-button block--offset-xs container container--not-fullwidth block--light"><div class="block-link-button__inner container block-link-button__inner--left container"><button class="btn btn--button block-link-button__link btn--secondary" href="" type="button" data-button-track=""><span data-button-track="">Go to Seller Help</span><svg class="btn__arrow" width="13" height="12" viewBox="0 0 13 12" fill="none" xmlns="http://www.w3.org/2000/svg" data-button-track=""><path fill-rule="evenodd" clip-rule="evenodd" d="M7.05072 0.266326C6.64555 -0.108986 6.01285 -0.0847849 5.63754 0.320381C5.26223 0.725547 5.28643 1.35825 5.69159 1.73356L9.21793 5.00007L1.35059 5.00006C0.798301 5.00006 0.350586 5.44778 0.350586 6.00006C0.350586 6.55235 0.798301 7.00006 1.35059 7.00006L9.06407 7.00007L5.67547 10.2817C5.27874 10.6659 5.26859 11.299 5.6528 11.6957C6.03702 12.0925 6.6701 12.1026 7.06683 11.7184L12.3446 6.6072C12.5419 6.41614 12.6519 6.15236 12.6489 5.87775C12.6458 5.60313 12.53 5.34186 12.3285 5.15523L7.05072 0.266326Z"></path></svg></button></div></div><div class="block block--default block block-paragraph block--offset-xs container container--not-fullwidth block-paragraph--left"><div class="rich-text"><p>You can also ask eBay to step in and help from <b>Seller Hub</b> or from <b>My eBay Sold</b>.</p></div></div><div class="block block_triple-items container container--not-fullwidth block--default"><div class="block_triple-items__wrap"><div class="block_triple-items__steps-block"><button class="triple-item triple-item--active"><div class="triple-item__counter element--bg-1 element--title-color"></div><span class="triple-item__title element--title-color">How to ask eBay to step in and help in Seller Hub</span></button><button class="triple-item"><div class="triple-item__counter element--bg-1 element--title-color"></div><span class="triple-item__title element--title-color">How to ask eBay to step in and help in My eBay Sold</span></button></div><div class="block_triple-items__text-block"><div class="rich-text"><ol><li>Go to <a href="https://www.ebay.com/sh/ord" target="_blank" rel="noopener noreferrer"><b>Orders</b></a> in Seller Hub and open the <b>Returns</b> or the <b>Requests and disputes</b> tab.</li><li>Select <b>See details</b> next to the request.</li><li>If you want eBay to help, select <b>Report problem</b> and follow the instructions from there.</li></ol></div></div></div></div><div class="block block--default block block-banner-icon block--offset-xs block-banner-icon--regular"><div class="block-banner-icon__inner container"><div class="block-banner-icon__wrap"><div class="block-banner-icon__text-block element--bg-1"><div class="block-banner-icon__content-container"><div class="block-banner-icon__img-wrap"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Valuable insights" title="Valuable insights" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FValuable_insights_sHgv7bH.svg&w=480&q=90 480w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FValuable_insights_sHgv7bH.svg&w=768&q=90 768w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FValuable_insights_sHgv7bH.svg&w=992&q=90 992w, /_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FValuable_insights_sHgv7bH.svg&w=1920&q=90 1920w" src="/_next/image/?url=https%3A%2F%2Fexport.ebay.com%2Febayhub_media%2Fmedia%2FValuable_insights_sHgv7bH.svg&w=1920&q=90" decoding="async" data-nimg="fill" class="block-banner-icon__img" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/></span></div><div class="block-banner-icon__text element--text-color rich-text"><p>Whenever possible, we recommend resolving your buyer's issue and not asking eBay to step in. If it's counted as a case closed without seller resolution, it may affect your <a href="https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-performance-policy/" target="_blank" rel="noopener noreferrer">seller performance level</a>.</p></div></div></div></div></div></div><div class="block block-embed"><div class="block-embed__inner container"><div id="What-happens-after-eBay-steps-in"></div></div></div><div class="block block--default block block-paragraph block--offset-xs container container--not-fullwidth block-paragraph--left"><div class="rich-text"><h2>What happens after eBay steps in</h2><p>eBay'll review the details of your case and will aim to resolve it in the fairest way possible. It normally comes back with an answer <b>within 48 hours</b>, though occasionally it might take longer if it needs more information.</p><p>Once eBay's found a resolution, it'll let you and the buyer know the outcome and anything else you need to do. For example, eBay may ask the buyer to return the item to you in these situations:</p><ul><li>eBay can't determine that the item received by the buyer matches the listing description</li><li>You offer returns and your stated return policy applies</li><li>You already offered to accept a return</li></ul><p>If eBay determines that you've met your obligations to the buyer, the case will be closed and you won't need to do anything else.</p><p>If eBay determines that you are responsible for providing a refund to the buyer, it'll issue the refund and then seek reimbursement from you. You won't receive <a href="https://export.ebay.com/en/fees-and-payments/seller-fees/fee-credits/" target="_blank" rel="noopener noreferrer">fee credits</a> if this happens, and the case will be counted as "closed without seller resolution", which can affect your <a href="https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-levels/" target="_blank" rel="noopener noreferrer">seller performance level</a>.</p><p>For more information about how eBay decides the outcome of a case, see the <a href="https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210" target="_blank" rel="noopener noreferrer">eBay Money Back Guarantee policy</a>.</p><p>If you don't agree with eBay’s resolution, you can appeal by providing new information within 30 calendar days of the case being closed.</p></div></div><div class="block block--offset-xs block-emphasized_paragraph container block--default"><div class="rich-text"><h4>Top Takeaway</h4><p>eBay recommends trying to resolve the buyer's issue <b>within 3 business days</b>. After that, it can step in and help. However, if eBay determines you were responsible for providing a resolution to the buyer, your <a href="https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-performance-policy/" target="_blank" rel="noopener noreferrer">seller performance level</a> may be affected.</p></div></div></article></section><div class="layout__footer"><footer class="footer"><div class="block-horizontal_bar block--offset-xs block-horizontal_bar--is-footer footer__links"><div class="block-horizontal_bar__inner element--bg-1 container container--not-fullwidth"><div class="block-horizontal_bar__items"><div class="block-horizontal_bar__item"><span class="block-horizontal_bar__item-title element--title-color">First steps</span><div class="block-horizontal_bar__item-list"><div class="block-horizontal_bar__wrap"><button class="btn btn--inline block-horizontal_bar__item-link element--button-color" href="" type="button" data-button-track="btn_footer_create_account"><span 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in\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"#How-to-ask-us-to-step-in\"\u003eHow to ask us to step in\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"#What-happens-after-eBay-steps-in\"\u003eWhat happens after eBay steps in\u003c/a\u003e\u003c/p\u003e","align":"left"},"id":"f362ca78-fab3-40a8-8712-e01571508e93"},{"type":"adjustable_image_block","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"link_mode":"inline","header":"","content":"\u003cp\u003e\u003cbr/\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href=\"#When-you-can-ask-eBay-to-step-in\"\u003eWhen you can ask eBay to step in\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"#How-to-ask-us-to-step-in\"\u003eHow to ask us to step in\u003c/a\u003e\u003c/li\u003e\u003cli\u003e\u003ca href=\"#What-happens-after-eBay-steps-in\"\u003eWhat happens after eBay steps in\u003c/a\u003e\u003cbr/\u003e\u003cbr/\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e","ln":{"link_mode":"inline","page_link":null,"url":"","document":null,"link_name":"","seo_name":"","flag":""},"image":{"id":5056,"title":"Ask eBay to step in and help","url":"/ebayhub_media/original_images/2329485521.png"},"imagesvg":null,"page_width":"half","page_align":""},"id":"67b07d80-7460-4b31-a59a-0bf4240ef2e6"},{"type":"paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003cp\u003eIf your buyer has requested a \u003ca href=\"https://export.ebay.com/en/seller-performance/transactions/how-to-handle-a-return-request/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ereturn\u003c/a\u003e or let you know about an issue with their purchase and you can\u0026#x27;t resolve things for them, you can ask eBay to help.\u003c/p\u003e\u003cp\u003eOnce eBay steps in, it\u0026#x27;ll review the details and get back to you and the buyer \u003cb\u003ewithin 48 hours\u003c/b\u003e.\u003c/p\u003e","align":"left"},"id":"890e9e78-c7d0-4fb0-958a-5614debb8e36"},{"type":"bar_with_icon","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"font_weight":"regular","content":"\u003cp\u003eIf eBay steps in to help with a return at any stage and the buyer returns the item used or damaged, you\u0026#x27;ll no longer be able to deduct an amount from the buyer\u0026#x27;s refund, even if you qualify under our \u003ca href=\"https://export.ebay.com/en/seller-performance/case-resolution/seller-protection/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eseller protections\u003c/a\u003e.\u003c/p\u003e","icon":{"id":1052,"title":"Take note","url":"/ebayhub_media/media/Take_note_lsFZulr.svg"}},"id":"009a27fb-5361-46ed-8a61-11b224140bd0"},{"type":"embed_block","value":{"html":"\u003cdiv id=\"When-you-can-ask-eBay-to-step-in\"\u003e\u003c/div\u003e","is_frame":false},"id":"c1fd4cb0-07fe-4cb2-be24-46ba1da7b701"},{"type":"paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003ch2\u003eWhen you can ask eBay to step in\u003c/h2\u003e\u003cp\u003eOnce the buyer has let you know that they have an issue, you have \u003cb\u003e3 business days\u003c/b\u003e to respond with a resolution. After that, if the matter hasn\u0026#x27;t been resolved, either of you can ask us to step in and help.\u003c/p\u003e\u003cp\u003eYou don\u0026#x27;t have to ask us to step in immediately \u003cb\u003eafter the 3 business days\u003c/b\u003e though – if you\u0026#x27;re still working things through with the buyer, you generally have \u003cb\u003eup to 21 business days\u003c/b\u003e \u003cb\u003eafter the request was opened\u003c/b\u003e to ask us for help.\u003c/p\u003e\u003cp\u003eIf any issues come up after an item is returned to you, you\u0026#x27;ll be able to report the problem and ask eBay to step in and help.\u003c/p\u003e","align":"left"},"id":"dc042406-a80d-44cb-bffb-67345eb36e0b"},{"type":"embed_block","value":{"html":"\u003cdiv id=\"How-to-ask-us-to-step-in\"\u003e\u003c/div\u003e","is_frame":false},"id":"6df54803-777f-4811-8e6b-ca20a37836a3"},{"type":"paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003ch2\u003eHow to ask eBay to step in\u003c/h2\u003e\u003cp\u003eYou can ask eBay to step in from the \u003cb\u003eReturns \u0026amp; Refunds section\u003c/b\u003e of Seller Help. \u003c/p\u003e\u003col\u003e\u003cli\u003eSimply select \u003cb\u003eTake Action\u003c/b\u003e beside the item.\u003c/li\u003e\u003cli\u003eAnd then \u003cb\u003eAsk eBay to step in\u003c/b\u003e.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e","align":"left"},"id":"b0668365-1f1e-44b6-97bc-67870ac15a9d"},{"type":"link_button","value":{"color":"light","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"ln":{"link_mode":"button","page_link":null,"url":"https://www.ebay.com/sellerhelp/return-refund","document":null,"link_name":"Go to Seller Help","seo_name":"","flag":""},"align":"left"},"id":"86633080-20fa-4ba5-a70c-b18b21454721"},{"type":"paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003cp\u003eYou can also ask eBay to step in and help from \u003cb\u003eSeller Hub\u003c/b\u003e or from \u003cb\u003eMy eBay Sold\u003c/b\u003e.\u003c/p\u003e","align":"left"},"id":"aed7508a-fb6a-4715-9287-5945400e3a3f"},{"type":"tabs_block","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"header":"","tabs":[{"header":"How to ask eBay to step in and help in Seller Hub","content":"\u003col\u003e\u003cli\u003eGo to \u003ca href=\"https://www.ebay.com/sh/ord\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cb\u003eOrders\u003c/b\u003e\u003c/a\u003e in Seller Hub and open the \u003cb\u003eReturns\u003c/b\u003e or the \u003cb\u003eRequests and disputes\u003c/b\u003e tab.\u003c/li\u003e\u003cli\u003eSelect \u003cb\u003eSee details\u003c/b\u003e next to the request.\u003c/li\u003e\u003cli\u003eIf you want eBay to help, select \u003cb\u003eReport problem\u003c/b\u003e and follow the instructions from there.\u003c/li\u003e\u003c/ol\u003e"},{"header":"How to ask eBay to step in and help in My eBay Sold","content":"\u003cp\u003eFor help with a return request:\u003c/p\u003e\u003col\u003e\u003cli\u003eFind the order in \u003ca href=\"https://www.ebay.com/mys/sold?MyEbayBeta\u0026amp;CurrentPage=MyeBayNextSold\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cb\u003eMy eBay Sold\u003c/b\u003e\u003c/a\u003e and select \u003cb\u003eView return details\u003c/b\u003e.\u003c/li\u003e\u003cli\u003eSelect \u003cb\u003eReport problem\u003c/b\u003e, and follow the instructions from there.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003eFor help with an item not received request:\u003c/p\u003e\u003col\u003e\u003cli\u003eFind the order in \u003ca href=\"https://www.ebay.com/mys/sold?MyEbayBeta\u0026amp;CurrentPage=MyeBayNextSold\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cb\u003eMy eBay Sold\u003c/b\u003e\u003c/a\u003e and select \u003cb\u003eView request details\u003c/b\u003e.\u003c/li\u003e\u003cli\u003eSelect \u003cb\u003eAsk eBay to step in and help\u003c/b\u003e, and follow the instructions from there.\u003c/li\u003e\u003c/ol\u003e"}]},"id":"b2cae250-5531-4808-a959-b4d31d55e29d"},{"type":"bar_with_icon","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"font_weight":"regular","content":"\u003cp\u003eWhenever possible, we recommend resolving your buyer\u0026#x27;s issue and not asking eBay to step in. If it\u0026#x27;s counted as a case closed without seller resolution, it may affect your \u003ca href=\"https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-performance-policy/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eseller performance level\u003c/a\u003e.\u003c/p\u003e","icon":{"id":1051,"title":"Valuable insights","url":"/ebayhub_media/media/Valuable_insights_sHgv7bH.svg"}},"id":"7ba69a79-099a-414b-b21d-2dde373ec80c"},{"type":"embed_block","value":{"html":"\u003cdiv id=\"What-happens-after-eBay-steps-in\"\u003e\u003c/div\u003e","is_frame":false},"id":"a7500e4f-4584-41fe-bf8e-27a176f2fc8d"},{"type":"paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003ch2\u003eWhat happens after eBay steps in\u003c/h2\u003e\u003cp\u003eeBay\u0026#x27;ll review the details of your case and will aim to resolve it in the fairest way possible. It normally comes back with an answer \u003cb\u003ewithin 48 hours\u003c/b\u003e, though occasionally it might take longer if it needs more information.\u003c/p\u003e\u003cp\u003eOnce eBay\u0026#x27;s found a resolution, it\u0026#x27;ll let you and the buyer know the outcome and anything else you need to do. For example, eBay may ask the buyer to return the item to you in these situations:\u003c/p\u003e\u003cul\u003e\u003cli\u003eeBay can\u0026#x27;t determine that the item received by the buyer matches the listing description\u003c/li\u003e\u003cli\u003eYou offer returns and your stated return policy applies\u003c/li\u003e\u003cli\u003eYou already offered to accept a return\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eIf eBay determines that you\u0026#x27;ve met your obligations to the buyer, the case will be closed and you won\u0026#x27;t need to do anything else.\u003c/p\u003e\u003cp\u003eIf eBay determines that you are responsible for providing a refund to the buyer, it\u0026#x27;ll issue the refund and then seek reimbursement from you. You won\u0026#x27;t receive \u003ca href=\"https://export.ebay.com/en/fees-and-payments/seller-fees/fee-credits/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003efee credits\u003c/a\u003e if this happens, and the case will be counted as \u0026quot;closed without seller resolution\u0026quot;, which can affect your \u003ca href=\"https://export.ebay.com/en/seller-performance/seller-level-and-sales/seller-levels/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eseller performance level\u003c/a\u003e.\u003c/p\u003e\u003cp\u003eFor more information about how eBay decides the outcome of a case, see the \u003ca href=\"https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eeBay Money Back Guarantee policy\u003c/a\u003e.\u003c/p\u003e\u003cp\u003eIf you don\u0026#x27;t agree with eBay’s resolution, you can appeal by providing new information within 30 calendar days of the case being closed.\u003c/p\u003e","align":"left"},"id":"40003779-5d39-4c74-b4c2-db8e4c0648ec"},{"type":"emphasized_paragraph","value":{"color":"default","show_border":false,"custom_colors_show":false,"custom_colors":{"schemeColor_1":"","schemeColor_2":"","schemeColor_3":"","schemeColor_4":"","schemeColor_5":"","schemeColor_6":"","schemeColor_7":""},"paragraph":"\u003ch4\u003eTop Takeaway\u003c/h4\u003e\u003cp\u003eeBay recommends trying to resolve the buyer\u0026#x27;s issue \u003cb\u003ewithin 3 business days\u003c/b\u003e. After that, it can step in and help. 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