O2 | Service Status

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target="_self">Apple iPhone</a> </li>  <li> <a href="https://www.o2.co.uk/android" manual_cm_re="meganav_Shop-_-Phones-_-Android phones" target="_self">Android phones</a> </li>  <li> <a href="https://www.o2.co.uk/shop/like-new" manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" target="_self">Refurbished phones</a> </li>  <li class="indented"> Tablets and dongles </li>  <li> <a href="https://www.o2.co.uk/shop/tablets" manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Pay Monthly tablets" target="_self">Pay Monthly tablets</a> </li>  <li> <a href="https://www.o2.co.uk/ipad" manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Apple iPad" target="_self">Apple iPad</a> </li>  <li> <a href="https://www.o2.co.uk/android-tablets" manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Android tablets" target="_self">Android tablets</a> </li>  <li> <a href="https://www.o2.co.uk/tablet-computers" manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Tablet computers" target="_self">Tablet computers</a> </li>  <li> <a href="https://www.o2.co.uk/shop/mobile-broadband" manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Dongles and mobile wifi" target="_self">Dongles and mobile wifi</a> </li>  <li class="indented"> Sims and Tariffs </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly sims" target="_self">Pay Monthly sims</a> </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=bigbundles" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go sims" target="_self">Pay As You Go sims</a> </li>  <li> <a href="https://www.o2.co.uk/shop/all-tariffs" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" target="_self">Tariffs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/international" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" target="_self">International</a> </li>  <li> <a href="https://www.o2.co.uk/topup" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" target="_self">Top-up</a> </li>  <li class="indented"> Accessories and more </li>  <li> <a href="https://www.o2.co.uk/shop/accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-Accessories" target="_self">Accessories</a> </li>  <li> <a href="https://www.o2.co.uk/shop/smartwatches#sort=content.sorting.featured&page=1" manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch/smartwatches" target="_self">Apple Watch/smartwatches</a> </li>  <li> <a href="https://www.o2.co.uk/shop/wireless-accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods/wireless accessories" target="">AirPods/wireless accessories</a> </li>  <li> <a href="https://www.o2.co.uk/shop/great-deals" manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals" target="_self">Great deals</a> </li>  <li> <a href="https://www.o2.co.uk/christmas" manual_cm_re="meganav_Shop-_-Accessories and more-_-Christmas deals" target="_self">Christmas deals</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Why O2-_-na-_-na">Why O2</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Browse Why O2-_-na-_-na">Browse Why O2</a></li>  <li class="indented"> Flexibility </li>  <li> <a href="https://www.o2.co.uk/custom-plans" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" target="_self">O2 custom plans</a> </li>  <li> <a href="https://www.o2recycle.co.uk/" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" target="_self">O2 Recycle</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" target="_self">Click and collect</a> </li>  <li class="indented"> Perks </li>  <li> <a href="https://www.o2.co.uk/extras" manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" target="">O2 Extras</a> </li>  <li> <a href="https://priority.o2.co.uk/offers?category=offers" manual_cm_re="meganav_Why O2-_-Perks-_-Priority offers" target="_self">Priority offers</a> </li>  <li> <a href="https://priority.o2.co.uk/tickets" manual_cm_re="meganav_Why O2-_-Perks-_-Priority Tickets" target="_self">Priority Tickets</a> </li>  <li> <a href="https://www.o2.co.uk/perks/perks-at-o2-venues" manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" target="_self">Perks at O2 venues</a> </li>  <li> <a href="https://payandgorewards.o2.co.uk/web/o2" manual_cm_re="meganav_Why O2-_-Perks-_-Pay & Go Rewards" target="_self">Pay & Go Rewards</a> </li>  <li class="indented"> Services </li>  <li> <a href="https://www.o2.co.uk/myo2" manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" target="_self">Manage your account</a> </li>  <li> <a href="https://www.o2.co.uk/help/guru" manual_cm_re="meganav_Why O2-_-Services-_-O2 Gurus - tips and advice" target="_self">O2 Gurus - tips and advice</a> </li>  <li> <a href="https://www.o2.co.uk/help/online-safety" manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" target="_self">Keeping kids safe online</a> </li>  <li> <a href="https://www.o2.co.uk/inspiration" manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" target="_self">Ideas and Inspiration</a> </li>  <li> <a href="https://www.o2.co.uk/shop/services/drive" manual_cm_re="meganav_Why O2-_-Services-_-O2 Drive - car insurance" target="_self">O2 Drive - car insurance</a> </li>  <li class="indented"> Connected </li>  <li> <a href="https://www.o2.co.uk/coveragechecker" manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" target="_self">Coverage checker</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/network-coverage" manual_cm_re="meganav_Why O2-_-Connected-_-Best Network Coverage" target="">Best Network Coverage</a> </li>  <li> <a href="https://www.o2.co.uk/5G" manual_cm_re="meganav_Why O2-_-Connected-_-5G network" target="_self">5G network</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/free-wifi" manual_cm_re="meganav_Why O2-_-Connected-_-O2 Wifi" target="_self">O2 Wifi</a> </li>  <li> <a href="https://www.o2.co.uk/shop/international/using-phone-abroad" manual_cm_re="meganav_Why O2-_-Connected-_-O2 Travel - roaming abroad" target="_self">O2 Travel - roaming abroad</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Help-_-na-_-na">Help</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Browse Help-_-na-_-na">Browse Help</a></li>  <li class="indented"> Top queries </li>  <li> <a href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" manual_cm_re="meganav_Help-_-Top queries-_-Track my order" target="_self">Track my order</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" manual_cm_re="meganav_Help-_-Top queries-_-Sim card" target="_self">Sim card</a> </li>  <li> <a href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" manual_cm_re="meganav_Help-_-Top queries-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/personal-hotspot" manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" target="_self">Collection and delivery</a> </li>  <li class="indented"> Device help </li>  <li> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" manual_cm_re="meganav_Help-_-Device help-_-How to use your device" target="_self">How to use your device</a> </li>  <li> <a href="https://diagnostics.o2.co.uk/fix-my-device" manual_cm_re="meganav_Help-_-Device help-_-Faulty device" target="_self">Faulty device</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/phone-health-check" manual_cm_re="meganav_Help-_-Device help-_-Device health check" target="_self">Device health check</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" target="_self">Lost or stolen</a> </li>  <li> <a href="https://community.o2.co.uk/" manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" target="_self">Check O2 Community</a> </li>  <li class="indented"> Managing your account </li>  <li> <a href="https://accounts.o2.co.uk" manual_cm_re="meganav_Help-_-Managing your account-_-My O2" target="_self">My O2</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" target="_self">Your bill</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" manual_cm_re="meganav_Help-_-Managing your account-_-Payments" target="_self">Payments</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" target="_self">Premium charges</a> </li>  <li> <a href="https://www.o2.co.uk/abouto2/your-data-hub" manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" target="_self">Your Data Hub</a> </li>  <li class="indented"> Other ways to get help </li>  <li> <a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Help-_-Other ways to get help-_-Help articles" target="_self">Help articles</a> </li>  <li> <a href="https://www.o2.co.uk/apps/aura" manual_cm_re="meganav_Help-_-Other ways to get help-_-Aura" target="">Aura</a> </li>  <li> <a href="https://www.o2.co.uk/storelocator" manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" target="_self">Store locator</a> </li>  <li> <a href="https://status.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" target="_self">Network status</a> </li>  <li> <a href="https://www.o2.co.uk/contactus" manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" target="_self">Contact us</a> </li> </ul> </li> </ul>  <div class="bottomLinks"> <ul> <li><a manual_cm_re="meganav_Find a store-_-na-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a></li> <li><a manual_cm_re="meganav_Business-_-na-_-na" href="https://www.o2.co.uk/business">Business</a></li> </ul> </div>  </div> <div class="linksModuleWrapper linksWrapperConsumer"> <div class="linksWrapper linksWrapperConsumerWidth"> <ul name="Shop">  <li class='tier-menu-wrapper'> <span> Phones </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/phones" href="https://www.o2.co.uk/shop/phones" target="_self">Phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/upgrade/upgradeOptions" href="https://www.o2.co.uk/upgrade/upgradeOptions" target="_self">Upgrades</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" data-parent="Shop" data-parent-link="/shop" data-href="/iphone" href="https://www.o2.co.uk/iphone" target="_self">Apple iPhone</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Android phones" data-parent="Shop" data-parent-link="/shop" data-href="/android" href="https://www.o2.co.uk/android" target="_self">Android phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/like-new" href="https://www.o2.co.uk/shop/like-new" target="_self">Refurbished phones</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Tablets and dongles </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Pay Monthly tablets" data-parent="Shop" data-parent-link="/shop" data-href="/shop/tablets" href="https://www.o2.co.uk/shop/tablets" target="_self">Pay Monthly tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Apple iPad" data-parent="Shop" data-parent-link="/shop" data-href="/ipad" href="https://www.o2.co.uk/ipad" target="_self">Apple iPad</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Android tablets" data-parent="Shop" data-parent-link="/shop" data-href="/android-tablets" href="https://www.o2.co.uk/android-tablets" target="_self">Android tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Tablet computers" data-parent="Shop" data-parent-link="/shop" data-href="/tablet-computers" href="https://www.o2.co.uk/tablet-computers" target="_self">Tablet computers</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets and dongles-_-Dongles and mobile wifi" data-parent="Shop" data-parent-link="/shop" data-href="/shop/mobile-broadband" href="https://www.o2.co.uk/shop/mobile-broadband" target="_self">Dongles and mobile wifi</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Sims and Tariffs </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly sims" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/sim-only-deals" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" target="_self">Pay Monthly sims</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go sims" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/pay-as-you-go#simtype=bigbundles" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=bigbundles" target="_self">Pay As You Go sims</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/all-tariffs" href="https://www.o2.co.uk/shop/all-tariffs" target="_self">Tariffs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" data-parent="Shop" data-parent-link="/shop" data-href="/shop/international" href="https://www.o2.co.uk/shop/international" target="_self">International</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" data-parent="Shop" data-parent-link="/shop" data-href="/topup" href="https://www.o2.co.uk/topup" target="_self">Top-up</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Accessories and more </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/accessories" href="https://www.o2.co.uk/shop/accessories" target="_self">Accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch/smartwatches" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/smartwatches#sort=content.sorting.featured&page=1" href="https://www.o2.co.uk/shop/smartwatches#sort=content.sorting.featured&page=1" target="_self">Apple Watch/smartwatches</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods/wireless accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/wireless-accessories" href="https://www.o2.co.uk/shop/wireless-accessories" target="">AirPods/wireless accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals" data-parent="Shop" data-parent-link="/shop" data-href="/shop/great-deals" href="https://www.o2.co.uk/shop/great-deals" target="_self">Great deals</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Christmas deals" data-parent="Shop" data-parent-link="/shop" data-href="/christmas" href="https://www.o2.co.uk/christmas" target="_self">Christmas deals</a> </li> </ul> </li> </ul> <ul name="Why-O2">  <li class='tier-menu-wrapper'> <span> Flexibility </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" data-parent="Why O2" data-parent-link="/why-o2" data-href="/custom-plans" href="https://www.o2.co.uk/custom-plans" target="_self">O2 custom plans</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2recycle.co.uk/" href="https://www.o2recycle.co.uk/" target="_self">O2 Recycle</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Click and collect</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Perks </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" data-parent="Why O2" data-parent-link="/why-o2" data-href="/extras" href="https://www.o2.co.uk/extras" target="">O2 Extras</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority offers" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/offers?category=offers" href="https://priority.o2.co.uk/offers?category=offers" target="_self">Priority offers</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority Tickets" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/tickets" href="https://priority.o2.co.uk/tickets" target="_self">Priority Tickets</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" data-parent="Why O2" data-parent-link="/why-o2" data-href="/perks/perks-at-o2-venues" href="https://www.o2.co.uk/perks/perks-at-o2-venues" target="_self">Perks at O2 venues</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Pay & Go Rewards" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://payandgorewards.o2.co.uk/web/o2" href="https://payandgorewards.o2.co.uk/web/o2" target="_self">Pay & Go Rewards</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Services </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" data-parent="Why O2" data-parent-link="/why-o2" data-href="/myo2" href="https://www.o2.co.uk/myo2" target="_self">Manage your account</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-O2 Gurus - tips and advice" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/guru" href="https://www.o2.co.uk/help/guru" target="_self">O2 Gurus - tips and advice</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/online-safety" href="https://www.o2.co.uk/help/online-safety" target="_self">Keeping kids safe online</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" data-parent="Why O2" data-parent-link="/why-o2" data-href="/inspiration" href="https://www.o2.co.uk/inspiration" target="_self">Ideas and Inspiration</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-O2 Drive - car insurance" data-parent="Why O2" data-parent-link="/why-o2" data-href="/shop/services/drive" href="https://www.o2.co.uk/shop/services/drive" target="_self">O2 Drive - car insurance</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Connected </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" data-parent="Why O2" data-parent-link="/why-o2" data-href="/coveragechecker" href="https://www.o2.co.uk/coveragechecker" target="_self">Coverage checker</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Best Network Coverage" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/network-coverage" href="https://www.o2.co.uk/connectivity/network-coverage" target="">Best Network Coverage</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-5G network" data-parent="Why O2" data-parent-link="/why-o2" data-href="/5G" href="https://www.o2.co.uk/5G" target="_self">5G network</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 Wifi" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/free-wifi" href="https://www.o2.co.uk/connectivity/free-wifi" target="_self">O2 Wifi</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 Travel - roaming abroad" data-parent="Why O2" data-parent-link="/why-o2" data-href="/shop/international/using-phone-abroad" href="https://www.o2.co.uk/shop/international/using-phone-abroad" target="_self">O2 Travel - roaming abroad</a> </li> </ul> </li> </ul> <ul name="Help">  <li class='tier-menu-wrapper'> <span> Top queries </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Track my order" data-parent="Help" data-parent-link="/help" data-href="/help/pay-monthly/how-to-track-your-order" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" target="_self">Track my order</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Sim card" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/activating-your-sim" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" target="_self">Sim card</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Top-up" data-parent="Help" data-parent-link="/help" data-href="/help/pay-as-you-go/topping-up" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/personal-hotspot" href="https://www.o2.co.uk/help/digital-services/personal-hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Collection and delivery</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Device help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-How to use your device" data-parent="Help" data-parent-link="/help" data-href="/help/phones-sims-and-devices" href="https://www.o2.co.uk/help/phones-sims-and-devices" target="_self">How to use your device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Faulty device" data-parent="Help" data-parent-link="/help" data-href="https://diagnostics.o2.co.uk/fix-my-device" href="https://diagnostics.o2.co.uk/fix-my-device" target="_self">Faulty device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Device health check" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/phone-health-check" href="https://www.o2.co.uk/help/digital-services/phone-health-check" target="_self">Device health check</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/lost-or-stolen-device" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" target="_self">Lost or stolen</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" data-parent="Help" data-parent-link="/help" data-href="https://community.o2.co.uk/" href="https://community.o2.co.uk/" target="_self">Check O2 Community</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Managing your account </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-My O2" data-parent="Help" data-parent-link="/help" data-href="https://accounts.o2.co.uk" href="https://accounts.o2.co.uk" target="_self">My O2</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/understanding-your-bill" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" target="_self">Your bill</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Payments" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/how-to-pay" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" target="_self">Payments</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/premium-service-checker" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_self">Premium charges</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" data-parent="Help" data-parent-link="/help" data-href="/abouto2/your-data-hub" href="https://www.o2.co.uk/abouto2/your-data-hub" target="_self">Your Data Hub</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Other ways to get help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Help articles" data-parent="Help" data-parent-link="/help" data-href="/help" href="https://www.o2.co.uk/help" target="_self">Help articles</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Aura" data-parent="Help" data-parent-link="/help" data-href="/apps/aura" href="https://www.o2.co.uk/apps/aura" target="">Aura</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" data-parent="Help" data-parent-link="/help" data-href="/storelocator" href="https://www.o2.co.uk/storelocator" target="_self">Store locator</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" data-parent="Help" data-parent-link="/help" data-href="https://status.o2.co.uk/" href="https://status.o2.co.uk/" target="_self">Network status</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" data-parent="Help" data-parent-link="/help" data-href="/contactus" href="https://www.o2.co.uk/contactus" target="_self">Contact us</a> </li> </ul> </li> </ul> </div>  <div class="modulesWrapper">  <div class="quickLinks" data-qa-quickLinks-module name="Shop"> <ul> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/apple" manual_cm_re="meganav_Shop-_-banner-_-Apple" tabindex="0">  <picture> <source srcset="//status.o2.co.uk/v0172/shared/css/quick-links-apple-1100.png" media="(min-width: 972px)"> <source srcset="//status.o2.co.uk/v0172/shared/css/transparent.png" media="(max-width: 971px)"> <img src="//status.o2.co.uk/v0172/shared/css/quick-links-apple-1100.png" alt="Apple" height="32" width="137"/> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/huawei" manual_cm_re="meganav_Shop-_-banner-_-Huawei" tabindex="0">  <picture> <source srcset="//status.o2.co.uk/v0172/shared/css/huawei-global-nav-050320.png" media="(min-width: 972px)"> <source srcset="//status.o2.co.uk/v0172/shared/css/transparent.png" media="(max-width: 971px)"> <img src="//status.o2.co.uk/v0172/shared/css/huawei-global-nav-050320.png" alt="Huawei" height="32" width="137"/> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/oppo#sort=content.sorting.featured&page=1" manual_cm_re="meganav_Shop-_-banner-_-OPPO" tabindex="0">  <picture> <source srcset="//status.o2.co.uk/v0172/shared/css/quick-links-oppo-1100.png" media="(min-width: 972px)"> <source srcset="//status.o2.co.uk/v0172/shared/css/transparent.png" media="(max-width: 971px)"> <img src="//status.o2.co.uk/v0172/shared/css/quick-links-oppo-1100.png" alt="OPPO" height="32" width="137"/> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/samsung" manual_cm_re="meganav_Shop-_-banner-_-Samsung" tabindex="0">  <picture> <source srcset="//status.o2.co.uk/v0172/shared/css/quick-links-samsung-1100.png" media="(min-width: 972px)"> <source srcset="//status.o2.co.uk/v0172/shared/css/transparent.png" media="(max-width: 971px)"> <img src="//status.o2.co.uk/v0172/shared/css/quick-links-samsung-1100.png" alt="Samsung" height="32" width="137"/> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/sony" manual_cm_re="meganav_Shop-_-banner-_-Sony" tabindex="0">  <picture> <source srcset="//status.o2.co.uk/v0172/shared/css/quick-links-sony-1100.png" media="(min-width: 972px)"> <source srcset="//status.o2.co.uk/v0172/shared/css/transparent.png" media="(max-width: 971px)"> <img src="//status.o2.co.uk/v0172/shared/css/quick-links-sony-1100.png" alt="Sony" height="32" width="137"/> </picture> </span> </li> </ul> </div>   <div class="newNavModules" data-qa-newNavModules-module name="Why-O2"> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/5G" manual_cm_re="meganav_Why O2-_-banner-_-Part of Earth's surface surrounded by the light of the sun">  <picture> <source 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href="https://www.o2.co.uk/shop/phones?osr=ts_iphone12#sort=content.sorting.featured&page=1&offer=Apple-iPhone-12-5G-range" title="iPhone 12"> iPhone 12 </a> </li> <li> <a href="https://www.o2.co.uk/apple-watch?osr=ts_applewatch" title="Apple Watch"> Apple Watch </a> </li> <li> <a href="https://www.o2.co.uk/shop/brand/samsung?osr=ts_samsung" title="Samsung"> Samsung </a> </li> <li> <a href="https://www.o2.co.uk/ipad?osr=ts_ipad" title="iPad"> iPad </a> </li> </ul> </div> </div> </div>   </nav> </div>  <div component-name="template" class=""> <div class="row top-content "> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div component-name="headerTabs"> <div class="module header-tabs"> <div class="header-xxl-bespoke-bgr" id=""> <div class="container"> <div class="module-body"> <div class="info"> <h1>Check coverage and network status</h1> </div> <div class="info module-tabs"> <ul class="tabs"> <li class=""> <a href="https://www.o2.co.uk/coveragechecker">O2 Coverage Checker</a> </li> <li class="active"> <a href="http://status.o2.co.uk">O2 Network Issues</a> </li> </ul> </div> </div> </div> </div> </div> </div> <div id="sbuzz_hdhealth"> <img src="images/onload.gif " onload="initHDHealth();"> </div>     </div> </div> <div class="container flex-container"> <div class="article-content col-xs-12 col-sm-12 col-md-12 col-lg-12"> <a id="main-content" aria-hidden="true" tabindex="-1"></a> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div>  <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What should I do if I’m having signal issues?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Use the <a href=\"https://status.o2.co.uk/\">O2 network status checker</a> to see if there’s a known network connection problem in your area, or to report an unknown issue to us. From here, you’ll be able to subscribe to updates using Keep Me Posted. </p>\r\n\r\n<p>If there’s no known issue, try manually resetting your device by: </p>\r\n\r\n<ul>\r\n\t<li>Turning your phone off and on </li>\r\n\t<li>Making sure mobile data is turned on in your settings</li>\r\n\t<li>Choosing the O2 network manually in your settings</li>\r\n\t<li>Resetting your network settings (this will also reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you’ve used before) </li>\r\n</ul>\r\n\r\n<p>Instructions on how to take these steps can be found using our device-specific trouble-shooter <a href=\"https://diagnostics.o2.co.uk/repair-my-device\">here</a>.<br />\r\n<br />\r\nIf you think there might be an issue with your device or sim: </p>\r\n\r\n<ul>\r\n\t<li>Try your sim in a different O2 phone </li>\r\n\t<li>Try a different O2 sim in your phone  </li>\r\n</ul>\r\n\r\n<p>If you need more help with solving signal issues, visit the <a href=\"http://o2uk.co/GuruBoardCommunity\">O2 Community</a> where our Gurus will be able to offer more advice. </p>" } }, { "@type": "Question", "name": "How do I get a network connection when I don't have any signal?", "acceptedAnswer": { "@type": "Answer", "text": "<p>When you have no signal, you can use Wifi to call and message instead.</p>\r\n\r\n<p>If it's available with your device, you can use our <a href=\"https://www.o2.co.uk/connectivity/wifi-and-4g-calling\">Wifi Calling service</a> to make calls, receive calls and send and receive text messages when you have no signal. We also have over 16,000 <a href=\"https://www.o2.co.uk/connectivity/free-wifi\">Wifi hotspots</a> available to connect to for free, which offer speeds up to 10 times faster than a normal mobile connection.</p>" } }, { "@type": "Question", "name": "5G explained", "acceptedAnswer": { "@type": "Answer", "text": "<p>The power of 5G on personal and business devices will give everyone a better and more reliable connection in extra busy places, delay-free downloads and buffer-free streaming. But it’s 5G’s impact on the world around us that’s even more exciting. This new technology has the power to connect buildings, transport and services in ways we’ve never seen, completely revolutionising everything from the way traffic flows on our roads, to the way we receive health care.</p>\r\n\r\n<p>We now have 5G in parts of most major UK towns and cities, as well as lots of smaller towns and villages. <a href=\"https://www.o2.co.uk/5G\">Find out more about O2 5G</a>.</p>\r\n\r\n<p>O2 Business customer? <a href=\"https://www.o2.co.uk/business/why-o2/our-mobile-network-for-business/5G-and-business\">Find out how 5G can transform your business</a>.</p>\r\n\r\n<p>Take a look at our <a href=\"https://www.o2.co.uk/5G/setup\">5G explained page</a> for FAQs and more information on how to get 5G.</p>" } }, { "@type": "Question", "name": "2G, 3G, 4G and other jargon", "acceptedAnswer": { "@type": "Answer", "text": "<p><strong>2G</strong> </p>\r\n\r\n<p>Second generation mobile network known as GSM. Simply put, 2G allows you to send text messages.</p>\r\n\r\n<p><strong>3G</strong> </p>\r\n\r\n<p>The third generation of mobile phone technology, offering better coverage for voice calls and text messaging, as well as providing faster access to the internet. </p>\r\n\r\n<p><strong>3.5G</strong> </p>\r\n\r\n<p>Also known as HSDPA (High Speed Data Packet Access), 3.5G provides faster data rates than 3G.</p>\r\n\r\n<p><strong>4G</strong> </p>\r\n\r\n<p>The fourth generation of mobile phone technology. With 4G, using the internet on your phone is even quicker, with speeds 5-7 times faster than 3G. If you have a 4G ready phone, but you’re not in a 4G area, you’ll still be able to use 3G. All of our tariffs come with access to both 3G and 4G data.</p>\r\n\r\n<p><strong>5G</strong></p>\r\n\r\n<p>5G will give everyone a better and more reliable connection in extra busy places, delay-free downloads and buffer-free streaming.</p>\r\n\r\n<p><strong>Cellular network</strong> </p>\r\n\r\n<p>The radio network used to send and receive calls and messages, and use the internet.</p>\r\n\r\n<p><strong>Wifi</strong> </p>\r\n\r\n<p>You can connect to the internet using wifi, to browse the web, download applications, or send and receive emails, without using your 3G or 4G data.</p>\r\n\r\n<p><strong>O2 Wifi</strong> </p>\r\n\r\n<p>A fast, free wifi service available to everyone. You just download the app, and you’ll be connected to O2 Wifi whenever you’re in a hotspot.</p>\r\n\r\n<p><strong>What is Wifi Calling? </strong></p>\r\n\r\n<p>Some phones can use wifi to make voice calls. Wifi Calling (also called Voice over Wifi or VoWifi), helps you make and receive calls even if you can't connect to the mobile network, like when you're on the London Underground. When connected to wifi, you can just dial the number you want to call like normal.</p>\r\n\r\n<p><strong>What is 4G Calling? </strong></p>\r\n\r\n<p>Some phones support 4G Calling (also called Voice over LTE or VoLTE). 4G Calling lets you make clearer voice calls using our award-winning 4G network. If 4G Calling is available, you can just dial the number you want to call like normal. You can check 4G Calling coverage with our coverage checker.</p>\r\n\r\n<p><strong>O2 Pocket Hotspot</strong> </p>\r\n\r\n<p>A portable gadget that connects you and up to four other people or devices to the internet, when there’s O2 mobile data coverage. The O2 Pocket Hotspot automatically connects to our mobile network as soon as you insert a Pay As You Go sim.</p>" } } ] } </script>  <article role="article" about="/coveragechecker" class="default-o2-page full clearfix"> <div class="content"> <div class="field field--name-field-page-rows field--type-entity-reference-revisions field--label-hidden field--items" id="node"> <div class="row "> <div component-name="faq" data-qa-faq-component class="col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div class="module faq no-hover full-width"> <div class="module-body"> <dl> <dt id='what-should-i-do-if-im-having-signal-issues' data-qa-question-what-should-i-do-if-im-having-signal-issues tabindex="0"><span>What should I do if I’m having signal issues?</span></dt> <dd data-qa-answer-what-should-i-do-if-im-having-signal-issues><p>Use the <a href="https://status.o2.co.uk/">O2 network status checker</a> to see if there’s a known network connection problem in your area, or to report an unknown issue to us. From here, you’ll be able to subscribe to updates using Keep Me Posted. </p> <p>If there’s no known issue, try manually resetting your device by: </p> <ul> <li>Turning your phone off and on </li> <li>Making sure mobile data is turned on in your settings</li> <li>Choosing the O2 network manually in your settings</li> <li>Resetting your network settings (this will also reset Wi-Fi networks and passwords, cellular settings, VPN and APN settings that you’ve used before) </li> </ul> <p>Instructions on how to take these steps can be found using our device-specific trouble-shooter <a href="https://diagnostics.o2.co.uk/repair-my-device">here</a>.<br/> <br/> If you think there might be an issue with your device or sim: </p> <ul> <li>Try your sim in a different O2 phone </li> <li>Try a different O2 sim in your phone  </li> </ul> <p>If you need more help with solving signal issues, visit the <a href="http://o2uk.co/GuruBoardCommunity">O2 Community</a> where our Gurus will be able to offer more advice. </p> </dd> <dt id='how-do-i-get-a-network-connection-when-i-dont-have-any-signal' data-qa-question-how-do-i-get-a-network-connection-when-i-dont-have-any-signal tabindex="0"><span>How do I get a network connection when I don't have any signal?</span></dt> <dd data-qa-answer-how-do-i-get-a-network-connection-when-i-dont-have-any-signal><p>When you have no signal, you can use Wifi to call and message instead.</p> <p>If it's available with your device, you can use our <a href="https://www.o2.co.uk/connectivity/wifi-and-4g-calling">Wifi Calling service</a> to make calls, receive calls and send and receive text messages when you have no signal. We also have over 16,000 <a href="https://www.o2.co.uk/connectivity/free-wifi">O2 Wifi hotspots</a> available to connect to for free, which offer speeds up to 10 times faster than a normal mobile connection.</p> </dd> <dt id='5g-explained' data-qa-question-5g-explained tabindex="0"><span>5G explained</span></dt> <dd data-qa-answer-5g-explained><p>The power of 5G on personal and business devices will give everyone a better and more reliable connection in extra busy places, delay-free downloads and buffer-free streaming. But it’s 5G’s impact on the world around us that’s even more exciting. This new technology has the power to connect buildings, transport and services in ways we’ve never seen, completely revolutionising everything from the way traffic flows on our roads, to the way we receive health care.</p> <p>We now have 5G in parts of most major UK towns and cities, as well as lots of smaller towns and villages. <a href="https://www.o2.co.uk/5G">Find out more about O2 5G</a>.</p> <p>O2 Business customer? <a href="https://www.o2.co.uk/business/why-o2/our-mobile-network-for-business/5G-and-business">Find out how 5G can transform your business</a>.</p> <p>Take a look at our <a href="https://www.o2.co.uk/5G/setup">5G explained page</a> for FAQs and more information on how to get 5G.</p> </dd> <dt id='2g-3g-4g-and-other-jargon' data-qa-question-2g-3g-4g-and-other-jargon tabindex="0"><span>2G, 3G, 4G and other jargon</span></dt> <dd data-qa-answer-2g-3g-4g-and-other-jargon><p><strong>2G</strong> </p> <p>Second generation mobile network known as GSM. Simply put, 2G allows you to send text messages.</p> <p><strong>3G</strong> </p> <p>The third generation of mobile phone technology, offering better coverage for voice calls and text messaging, as well as providing faster access to the internet. </p> <p><strong>3.5G</strong> </p> <p>Also known as HSDPA (High Speed Data Packet Access), 3.5G provides faster data rates than 3G.</p> <p><strong>4G</strong> </p> <p>The fourth generation of mobile phone technology. With 4G, using the internet on your phone is even quicker, with speeds 5-7 times faster than 3G. If you have a 4G ready phone, but you’re not in a 4G area, you’ll still be able to use 3G. All of our tariffs come with access to both 3G and 4G data.</p> <p><strong>5G</strong></p> <p>5G will give everyone a better and more reliable connection in extra busy places, delay-free downloads and buffer-free streaming.</p> <p><strong>Cellular network</strong> </p> <p>The radio network used to send and receive calls and messages, and use the internet.</p> <p><strong>Wifi</strong> </p> <p>You can connect to the internet using wifi, to browse the web, download applications, or send and receive emails, without using your 3G or 4G data.</p> <p><strong>O2 Wifi</strong> </p> <p>A fast, free wifi service available to everyone. You just download the app, and you’ll be connected to O2 Wifi whenever you’re in a hotspot.</p> <p><strong>What is Wifi Calling? </strong></p> <p>Some phones can use wifi to make voice calls. Wifi Calling (also called Voice over Wifi or VoWifi), helps you make and receive calls even if you can't connect to the mobile network, like when you're on the London Underground. When connected to wifi, you can just dial the number you want to call like normal.</p> <p><strong>What is 4G Calling? </strong></p> <p>Some phones support 4G Calling (also called Voice over LTE or VoLTE). 4G Calling lets you make clearer voice calls using our award-winning 4G network. If 4G Calling is available, you can just dial the number you want to call like normal. You can check 4G Calling coverage with our coverage checker.</p> <p><strong>O2 Pocket Hotspot</strong> </p> <p>A portable gadget that connects you and up to four other people or devices to the internet, when there’s O2 mobile data coverage. The O2 Pocket Hotspot automatically connects to our mobile network as soon as you insert a Pay As You Go sim.</p> </dd> </dl> </div> </div> </div> </div> <div class="row "> <div component-name="textarea" id=""> <div class="default-content-container"> <div class="col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component"> <p>Data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage.</p> <p> </p> </div> </div> </div> </div> </div> </div> </article> </div> </div>  </div> </div>  <div component-name="footer" class=""> <footer> <div id="o2-footer"> <div class="global-navigation-grid"> <div class="container"> <div class="row"> <div class="o2-footer-primary footer-hidden tablet-show tablet-pro-show desktop-show"> <div class="in-liner col-sm-offset-0 col-sm-3 col-md-offset-1 col-md-3 col-lg-3 col-lg-offset-1"> <div class="menu-list menu-activity"> <dl> <div id="block-personal-footer-most-popular" data-block-plugin-id="menu_block:personal-footer-menu" class="block block-menu-block block-menu-blockpersonal-footer-menu"> <dd class=""> <img src="//status.o2.co.uk/v0172/shared/css/find-a-store2x_0.png" alt="Find a store" width="32" height="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a> </dd> <dd class=""> <img 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