Apple Store Call Center - Apple（日本）

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class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="/web/20210310144245js_/https://www.apple.com/ac/globalnav/6/ja_JP/scripts/ac-globalnav.built.js"></script> <script type="text/javascript" charset="utf-8"> window.acAnalyticsSettings = { compatibilityMode: true, onPageDataLoadedOptions: { page: { sourceData: { 's-channel': 'other' } } } }; </script> <script src="/web/20210310144245js_/https://www.apple.com/metrics/ac-analytics/2.12.0/scripts/ac-analytics.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20210310144245js_/https://www.apple.com/metrics/ac-analytics/2.12.0/scripts/auto-init.js" type="text/javascript" charset="utf-8"></script>  <div id="header"><img src="/web/20210310144245im_/https://www.apple.com/jp/store/english/images/head-20110216.jpg" alt="" width="908" height="150" border="0" class="head"></div> <div id="main"> <div id="border">  <div id="content" class="column"> <div class="column_box"> <div class="column_head"> </div> <div class="right"> <h3>We're ready to take your calls - in English.</h3> <p>Require more information on our complete range of products and services? Ready to make a purchase? Please call the dedicated sales line (above) to contact an English speaking specialist now.</p> <p>Lines are open Weekdays 9:00 to 21:00, Saturday, Sunday and Holidays 9:00 to 18:00. We look forward to taking your calls.</p> <p>Note: The Apple Japan web site is only available in Japanese.</p> <h3>Customize your Mac and iPod</h3> <p>We offer a variety of options for you to customize your Mac. Take advantage of the full line of Mac and iPod accessories, and our free message engraving service for iPods. Our sales consultants will help find the right solution to meet your needs and budget. </p> <h3>Education Discount</h3> <p>Special pricing is available for college students, teachers, and educational facility staff: Buy for yourself or for your school! Please call for more details.</p> <p>Note: Excludes iPod, AppleTV and Refurbished products.</p> <h3>Global Warranty</h3> <p>Mac and iPods are sold with a global warranty. Information on support in Japan or overseas is shown under "Apple Support and Service" to the right of this page.</p> </div> <div class="clearer"> </div> <div class="clearer"> </div> <div class="column_bottom"> </div> </div> <div class="column_box"> <div class="column_head"> </div> <h2>FAQs</h2> <div class="right"> <h3>Does Mac speak my language?</h3> <p>Every new Mac comes with the latest operating system, OS X which is multi-lingual as standard. A simple setting change allows use in English and a large range of international languages. In addition, your Mac can be ordered with an English Language (U.S. style) keyboard, or Japanese - the choice is yours.</p> <h3>Why would I switch from a PC?</h3> <p>How much time have you spent troubleshooting your PC? Imagine a computer designed by people who hate to waste time as much as you do. Where all the hardware and software just works, and works well together...</p> <p><a href="https://web.archive.org/web/20210310144245/https://www.apple.com/why-mac/">https://www.apple.com/why-mac/</a><br> </p> <h3>Are product manuals available in English?</h3> <p>Your Mac comes equipped with cables, manuals and other items appropriate for the country in which you purchased it, so these are supplied in Japanese. However, English manuals are freely available to download from our website - just click <a href="https://web.archive.org/web/20210310144245/https://www.apple.com/support/manuals/">here</a>.</p> <h3>What is the voltage of Mac/iPod? </h3> <p>Apple products can run on voltages between 100V and 240V - so there's no need for additional power adapters if you take them overseas. Specifications for main products are shown below: <p>Note: Excludes certain desktop models.</p> <ul class="fl style4"> <li><a href="https://web.archive.org/web/20210310144245/https://www.apple.com/imac/specs/">iMac</a></li> <li><a href="https://web.archive.org/web/20210310144245/https://www.apple.com/mac-mini/specs.html">Mac mini</a></li> </ul> <ul class="fl"> <li class="style4"><a href="https://web.archive.org/web/20210310144245/https://www.apple.com/macbook-air/specs.html">MacBook Air</a></li> <li class="style4"><a href="https://web.archive.org/web/20210310144245/https://www.apple.com/macbook-pro/specs-retina/">MacBook Pro</a></li> </ul> </p> </div> <div class="clearer"> </div> <div class="column_bottom"> </div> </div> </div> <div id="sidebar" class="column"> <div class="box_head"> </div> <div class="box"> <h2>Payment Methods</h2> <h3>Credit Card</h3> <p>We accept American Express, Diners Club, JCB, MasterCard and Visa.</p> <h3>Bank Transfer</h3> <p>Upon availability.</p> <h3>Convenience Store Bill</h3> <p>Allows cash payment at the majority of convenience stores in Japan upon availability.</p> <h3>Apple Loan</h3> <p>Apple product financing is available though the Apple Loan Program.</p> <h3>Cash On Delivery</h3> <p>Choose the COD option and you can simply pay our delivery driver when the product arrives. The charge for the COD service is 500 yen (tax excluded) per order upon availability.</p> <div class="clearer"> </div> <div class="box_bottom"> </div> </div> <div class="box_head_2"> </div> <div class="box"> <h2>Apple Support and Service</h2> <p>In Japan, you can contact the Apple service and support center via the toll free number shown below.（Weekdays 9:00 to 21:00)</p> <p><span class="info_red">0120-27753-5</span><br> (Please press 9 for English assistance) </p> <p>For repairs or service while overseas either visit an Apple Retail Store or contact Apple via the following numbers. </p> <p><a href="/web/20210310144245/https://www.apple.com/support/contact/phone_contacts.html">https://www.apple.com/support/<br>contact/phone_contacts.html</a></p> <p>We can also provide AppleCare - an optional protection plan which can be purchased to provide extended warranty. <a href="https://web.archive.org/web/20210310144245/https://www.apple.com/legal/applecare/appgeos.html">AppleCare protection plan terms and conditions.</a></p> <div class="clearer"> </div> <div class="box_bottom"> </div> </div> </div> <div class="clearer"> </div> </div> <div id="main_bottom"> </div> </div>  <footer id="ac-globalfooter" class="no-js" lang="ja-JP" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="/web/20210310144245/https://www.apple.com/jp/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list"> <li class="ac-gf-breadcrumbs-item"><a class="ac-gf-breadcrumbs-link" 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class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-music/" data-analytics-title="apple music">Apple Music</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-tv-plus/" data-analytics-title="apple tv plus">Apple TV+</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-arcade/" data-analytics-title="apple arcade">Apple Arcade</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/icloud/" data-analytics-title="icloud">iCloud</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-one/" data-analytics-title="apple one">Apple One</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-pay/" data-analytics-title="apple pay">Apple Pay</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-books/" data-analytics-title="apple books">Apple Books</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/app-store/" data-analytics-title="app store">App Store</a></li> </ul> </div> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-accounts"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-accounts"> <h3 class="ac-gf-directory-column-section-title">アカウント</h3> </label> <a href="#ac-gf-directory-column-section-state-accounts" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://web.archive.org/web/20210310144245/https://appleid.apple.com/jp/" data-analytics-title="manage your apple id" data-analytics-exit-link>Apple IDの管理</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/account" data-analytics-title="apple store account">Apple Storeアカウント</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://web.archive.org/web/20210310144245/https://www.icloud.com/" data-analytics-title="icloud.com" data-analytics-exit-link>iCloud.com</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"><input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-storeservices"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-storeservices"> <h3 class="ac-gf-directory-column-section-title">Apple Store</h3> </label> <a href="#ac-gf-directory-column-section-state-storeservices" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/retail/" data-analytics-title="find a store">お近くのApple Store</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/shop" data-analytics-title="shop online">オンラインで購入</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/retail/geniusbar/" data-analytics-title="genius bar">Genius Bar</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/today/" data-analytics-title="today at apple">Today at Apple</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/today/camp/" data-analytics-title="apple camp">サマーキャンプ</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://web.archive.org/web/20210310144245/https://apps.apple.com/jp/app/apple-store/id375380948" data-analytics-title="apple store app" data-analytics-exit-link>Apple Store App</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/special_deals" data-analytics-title="refurbished and clearance">整備済製品＆旧モデル新品</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/ww/financing" data-analytics-title="financing">分割でのお支払い</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/trade-in/" data-analytics-title="apple trade in">Apple Trade In</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/order/list" data-analytics-title="order status">ご注文状況</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/help" data-analytics-title="shopping help">ご利用ガイド</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-business"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-business"> <h3 class="ac-gf-directory-column-section-title">ビジネス</h3> </label> <a href="#ac-gf-directory-column-section-state-business" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/business/" data-analytics-title="apple and business">Appleとビジネス</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/retail/business/" data-analytics-title="shop for business">ビジネス向けストア</a></li> </ul> </div> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-education"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-education"> <h3 class="ac-gf-directory-column-section-title">教育</h3> </label> <a href="#ac-gf-directory-column-section-state-education" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/education/" data-analytics-title="apple and education">Appleと教育</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/education/k12/how-to-buy/" data-analytics-title="shop for k12">購入とサポート</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/shop/goto/educationrouting" data-analytics-title="shop for university">学生・教職員向けストア</a></li> </ul> </div> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-healthcare"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-healthcare"> <h3 class="ac-gf-directory-column-section-title">ヘルスケア</h3> </label> <a href="#ac-gf-directory-column-section-state-healthcare" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/healthcare/" data-analytics-title="apple in healthcare">Appleとヘルスケア</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/healthcare/apple-watch/" data-analytics-title="health on apple watch">Apple Watchと健康</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-responsibility"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-responsibility"> <h3 class="ac-gf-directory-column-section-title">Appleの取り組み</h3> </label> <a href="#ac-gf-directory-column-section-state-responsibility" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/accessibility/" data-analytics-title="accessibility">アクセシビリティ</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/environment/" data-analytics-title="environment">環境</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/privacy/" data-analytics-title="privacy">プライバシー</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/supplier-responsibility/" data-analytics-title="supplier responsibility">サプライヤー責任</a></li> </ul> </div> <input class="ac-gf-directory-column-section-state" type="checkbox" id="ac-gf-directory-column-section-state-about"/> <div class="ac-gf-directory-column-section"> <label class="ac-gf-directory-column-section-label" for="ac-gf-directory-column-section-state-about"> <h3 class="ac-gf-directory-column-section-title">Appleについて</h3> </label> <a href="#ac-gf-directory-column-section-state-about" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-open"> <span class="ac-gf-directory-column-section-anchor-label">メニューを開く</span> </a> <a href="#" class="ac-gf-directory-column-section-anchor ac-gf-directory-column-section-anchor-close"> <span class="ac-gf-directory-column-section-anchor-label">メニューを閉じる</span> </a> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/newsroom/" data-analytics-title="newsroom">Newsroom</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/leadership/" data-analytics-title="apple leadership">Appleの役員について</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jobs/jp/" data-analytics-title="job opportunities">採用情報</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/apple-events/" data-analytics-title="events">イベント</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/job-creation/" data-analytics-title="european job creation">雇用創出</a></li> <li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/web/20210310144245/https://www.apple.com/jp/contact/" data-analytics-title="contact apple">Appleの連絡先</a></li> </ul> </div> </div>  </nav> <section class="ac-gf-footer"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"> そのほかの購入方法：<a href="/web/20210310144245/https://www.apple.com/jp/retail/" data-analytics-title="find an apple store">お近くのApple Store</a>、または<a href="https://web.archive.org/web/20210310144245/https://locate.apple.com/jp/ja/" data-analytics-title="other retailers or resellers" data-analytics-exit-link>Apple製品取扱店</a>で製品を購入することもできます。電話による購入、ご相談は<a href="/web/20210310144245/https://www.apple.com/jp/store/0120-993-993/">0120-993-993</a>まで。English Sales Line, <a href="/web/20210310144245/https://www.apple.com/jp/store/english/">Click here</a>. </div> <div class="ac-gf-footer-locale"> <a class="ac-gf-footer-locale-link" href="/web/20210310144245/https://www.apple.com/choose-country-region/" title="お住いの国または地域を選択" aria-label="日本. お住いの国または地域を選択" data-analytics-title="choose your country">日本</a> </div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © 2021 Apple Inc. 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