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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Продукт</a> <ul class="sub-menu"> <li id="menu-item-348839" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348839"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. 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Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Продукт</a> <ul class="sub-menu"> <li id="menu-item-970820" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970820"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Menu Item<div class="menu-item-description">Многоканална платформа за клиентско обслужване</div></a></li> <li id="menu-item-730800" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-730800"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-ticketing"></use></svg><a href="https://www.liveagent.bg/software-za-upravlenie-na-zapitvania/" title="Разгледайте селекция от най-използваните софтуери за управление на запитвания на пазара. Изберете идеалния инструмент за управление на запитвания и издигнете клиентското си обслужване до най-високо ниво." hreflang="bg-BG" onover-preload="1">Запитвания<div class="menu-item-description">Усъвършенствана система за управление на запитвания</div></a></li> <li id="menu-item-348860" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-348860"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-live-chat"></use></svg><a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. 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Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-902429" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902429"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#thumbsup"></use></svg><a href="https://www.liveagent.bg/software-za-klientsko-obsluzhvane-v-socialnite-medii/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. 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Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">База знания<div class="menu-item-description">Предложете възможности за самообслужване</div></a></li> </ul> </li> <li id="menu-item-348883" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348883"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Използвайте за</a> <ul class="sub-menu"> <li id="menu-item-348845" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-348845"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-business-solutions"></use></svg><a href="https://www.liveagent.bg/biznes/" title="Liveagent е хелп деск софтуер, който се адаптира към нуждите на различните бизнес модели. Вижте как LiveAgent се вписва във вашата ниша. 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Сред тях са Habrahabr, Finančná Správa, E-ville и EON." hreflang="bg-BG" onover-preload="1">Конкретна цел<div class="menu-item-description">Един продукт, много възможни цели</div></a></li> </ul> </li> <li id="menu-item-348884" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348884"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Интеграции</a> <ul class="sub-menu"> <li id="menu-item-951152" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951152"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1">WhatsApp</a></li> <li id="menu-item-730787" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730787"><a href="https://www.liveagent.bg/integracii/wordpress/" title="Вдигнете нивото на клиентското си обслужване на сайтовете си в WordPress. Интеграцията с WordPress на LiveAgent ви позволява да слагате бутон за чат на сайтовете си." hreflang="bg-BG" onover-preload="1">WordPress</a></li> <li id="menu-item-730788" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730788"><a href="https://www.liveagent.bg/integracii/prestashop/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете добавянето на бутон за лайв чат в Prestashop уебсайта си с нашата интеграция с LvieAgent." hreflang="bg-BG" onover-preload="1">Prestashop</a></li> <li id="menu-item-730793" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730793"><a href="https://www.liveagent.bg/integracii/magento/" title="Интегрирайте Магенто 2 с LiveAgent и подобрете работния си процес. Ще следите клиентските поръчки чрез запитванията и можете да използвате само една платформа." hreflang="bg-BG" onover-preload="1">Magento</a></li> <li id="menu-item-730790" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730790"><a href="https://www.liveagent.bg/integracii/shopify/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете интеграция на LiveAgent с Shopify. Тази интеграция ви позволява да настроите бутон за лайв чат в електронния си магазин." hreflang="bg-BG" onover-preload="1">Shopify</a></li> <li id="menu-item-730791" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730791"><a href="https://www.liveagent.bg/integracii/mailchimp/" title="Софтуерът за управление на запитвания може да върши толкова много допълнителни неща с интеграция с Mailchimp за LiveAgent. Интеграцията с Mailchimp ви позволява да управлявате контактите си през help desk-а си." hreflang="bg-BG" onover-preload="1">Mailchimp</a></li> <li id="menu-item-730798" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730798"><a href="https://www.liveagent.bg/integracii/pipedrive/" title="Следете новите си клиенти и сделки с интеграцията на PipeDrive в LiveAgent. С тази интеграция ще разполагате с всичката си информация в едно табло за управление за улесняване и оптимизиране на работния процес." hreflang="bg-BG" onover-preload="1">PipeDrive</a></li> <li id="menu-item-730792" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730792"><a href="https://www.liveagent.bg/integracii/slack/" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG" onover-preload="1">Slack</a></li> <li id="menu-item-348886" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-348886"><a href="/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">Още интерграции</a></li> </ul> </li> </ul> </li> <li id="menu-item-348882" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348882"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Ресурси</a> <ul class="sub-menu"> <li id="menu-item-348888" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348888"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Научете повече</a> <ul class="sub-menu"> <li id="menu-item-730797" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-730797"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#graduation"></use></svg><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия<div class="menu-item-description">Станете експерт в клиентското обслужване</div></a></li> <li id="menu-item-730796" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-730796"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-templates"></use></svg><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони<div class="menu-item-description">Гъвкави шаблони за всякакви случаи</div></a></li> <li id="menu-item-886716" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886716"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-checklists"></use></svg><a href="https://www.liveagent.bg/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="bg-BG" onover-preload="1">Контролни списъци<div class="menu-item-description">Как да се справите с процесите си</div></a></li> </ul> </li> <li id="menu-item-348879" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348879"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348957" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-348957"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#pencil"></use></svg><a href="https://www.liveagent.bg/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог<div class="menu-item-description">Новини за клиентското обслужване и LiveAgent</div></a></li> <li id="menu-item-730795" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-730795"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-glossary"></use></svg><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник<div class="menu-item-description">Научете термините в клиентското обслужване</div></a></li> <li id="menu-item-730811" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-730811"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Помощ<div class="menu-item-description">Статии с инструкции и упътвания</div></a></li> </ul> </li> <li id="menu-item-348880" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348880"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348915" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-348915"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-typing-test"></use></svg><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане<div class="menu-item-description">Подобрете скоростта си на писане</div></a></li> <li id="menu-item-961717" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961717"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#menu-reviews"></use></svg><a href="https://www.liveagent.bg/reviews/" title="Reviews for software are crucial in determining the right fit for your needs. They can help you understand the features, functionality, and cost of the software, and even broaden your horizons and change your opinion. Good reviews are created by adjusting the software as you would use it in your daily work to guarantee relevance for readers." hreflang="bg-BG" onover-preload="1">Отзиви<div class="menu-item-description">Разгледайте отзивите за различни софтуери</div></a></li> </ul> </li> <li id="menu-item-348890" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348890"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">За компанията</a> <ul class="sub-menu"> <li id="menu-item-348962" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-348962"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#heart"></use></svg><a href="https://www.liveagent.bg/za-nas/otnosno-liveagent/" title="Открийте как LiveAgent, първият help desk софтуер, трансформира клиентското обслужване с иновации и ефективност от 2004 г. насам. Присъединете се към над 150 милиона потребители и над 40 000 бизнеса, които се доверяват на нашия софтуер за отлично обслужване в реално време. Запишете се за безплатен 14-дневен пробен период и усетете разликата!" hreflang="bg-BG" onover-preload="1">За нас<div class="menu-item-description">Запознайте се с екипа зад продукта</div></a></li> <li id="menu-item-348934" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-348934"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.67#trophy"></use></svg><a href="https://www.liveagent.bg/nagradi-i-sertifikati/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. Цените започват от $15/месец. Започнете с 14-дневен тест период. Базиран на облак или на място." hreflang="bg-BG" onover-preload="1">Награди<div class="menu-item-description">Нашите награди и постижения</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-730812" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-730812"><a href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">Функции</a></li> <li id="menu-item-803030" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803030"><a href="/ceni/" title="Explore LiveAgent's flexible pricing plans starting at just $9 per month. Whether you're a small, medium, or large business, we offer tailored solutions to enhance your customer support. Enjoy features like AI assistance, extensive integrations, and more, with a 14-day free trial. Visit now to find the perfect plan for your business needs!" hreflang="bg-BG" onover-preload="1">Цени</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testov-period/" class="Button Button--outline" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Демо</span> </a> <a href="/testov-period/" class="Button Button--outline" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-bg" lang="bg"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Европа</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Азия</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Средния Изток</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Америка</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Европа</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </span> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/" title="Hervorragender Kundenservice beginnt mit besserer Helpdesk-Software. Sehen Sie sich die Vorteile von LiveAgent an und beginnen Sie in 5 Minuten damit." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/teadmusbaasi-tarkvara-2/" title="Tutvuge põhjaliku juhendiga 20 parimast teadmusbaasi tarkvarast, mis lihtsustab teadmiste haldamist ja suurendab tõhusust" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-base-de-conocimientos/" title="Explora una guía completa de las 20 mejores opciones de software de base de conocimientos, optimizando la gestión de información y aumentando la eficiencia." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/" title="Un bon service client passe d'abord par un meilleur logiciel de service d'assistance. Découvrez les avantages de LiveAgent et commencez à l'utiliser en 5 minutes." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-gnosiakis-vasis/" title="Ανακαλύψτε το λογισμικό γνωσιακής βάσης LiveAgent για εύκολη δημιουργία αποθετηρίων γνώσης και αυτοεξυπηρέτηση πελατών. Απολαύστε δωρεάν δοκιμή, ευέλικτα προγράμματα τιμολόγησης και υποστήριξη σε πολλές γλώσσες. Εξασφαλίστε καλύτερη εμπειρία πελάτη και αποτελεσματική διαχείριση γνώσης τώρα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/conoscenze-base-software-2/" title="Scopri una guida completa alle 20 migliori opzioni di software di base di conoscenza, per semplificare la gestione delle informazioni e aumentare l'efficienza." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/zinasanu-bazes-programmatura-2/" title="Atklājiet 20 labākās zināšanu bāzes programmatūras 2024. gadā, lai optimizētu informācijas pārvaldību un palielinātu efektivitāti. Salīdziniet cenas un uzziniet par populārākajiem risinājumiem, piemēram, LiveAgent, Notion un Zendesk. Nepalaidiet garām šo visaptverošo ceļvedi!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/" title="Puikus klientų aptarnavimas prasideda nuo pažangesnės aptarnavimo komandos programinės įrangos. Susipažinkite su LiveAgent privalumais ir pradėkite ja naudotis vos po keleto minučių." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/tudastar-szoftver/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/kennisbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kunnskapsbase-programvare-2/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title="Świetna obsługa klienta zaczyna się od lepszego oprogramowania wsparcia klienta. Poznaj korzyści płynące z korzystania z LiveAgent i zacznij używać go w 5 minut." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/" title="Un serviciu clienți excelent începe cu un software de asistență mai bun. Vedeți beneficiile LiveAgent și începeți să îl utilizați în 5 minute." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/" title="Отличное обслуживание клиентов начинается с лучшего программного обеспечения для службы поддержки. Узнайте преимущества LiveAgent и начните использовать его всего за 5 минут." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/softver-bazy-znalosti/" title="Objavte 20 najlepších softvérov znalostnej bázy v roku 2024 na LiveAgent.sk. Porovnajte ceny a funkcie, aby ste zefektívnili správu informácií a zvýšili svoju efektivitu. Prečítajte si náš komplexný sprievodca teraz!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/programska-oprema-baze-znanja-2/" title="Raziščite obsežen vodnik po 20 najboljših možnostih programske opreme baze znanja, ki poenostavljajo upravljanje informacij in povečujejo učinkovitost" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Азия</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zhishi-ku-ruanjian-2/" title="LiveAgent 知识库软件提供强大的 WYSIWYG 编辑器和多语言支持，助您轻松创建专业知识库与常见问题解答。通过简化客户服务流程，减少工单数量，提高客户满意度，节省成本，提升收入。立即访问，体验高效自助服务平台！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/" title="Discover LiveAgent, the all-in-one help desk software that enhances customer service with 24/7 support and no setup fees. Easily manage tickets across multiple channels, boost revenue with fast live chat, and improve issue resolution through advanced call center features. Start a free trial without the need for a credit card and experience seamless customer communication today!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/20-phan-mem-co-so-tri-thuc-tot-nhat-nam-2024/" title="Khám phá hướng dẫn toàn diện về 20 giải pháp phần mềm cơ sở tri thức tốt nhất, tối ưu hoạt động quản lý thông tin và nâng cao hiệu quả" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Средния Изток</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/knowledge-base-software-2/" title="اكتشف برنامج قاعدة المعرفة من LiveAgent لتحسين تجربة العملاء بنظام إدارة متكامل ودعم متعدد اللغات. استفد من محرر WYSIWYG والوصول السهل للمقالات والمنتديات. جرّبه مجانًا لمدة 7 أو 30 يومًا." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Америка</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-base-de-conhecimento-2/" title="Explore um guia abrangente com as 20 melhores opções de software de base de conhecimento, tornando a gestão da informação mais eficiente e aumentando a eficácia." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.67" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Копирано!"> <div class="Post Post--sidebar-right"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Софтуер за база знания</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-">Софтуер за база знания</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent предлага софтуер за <a href="https://www.liveagent.bg/funkcii/baza-znaniya/" title="Създавайте категории в клиентския портал и осигурете на клиентите си лесен достъп до базата знания, в която могат сами да откриват информация." hreflang="bg-BG" onover-preload="1">база знания</a> за подобрено самообслужване на клиентите, с безплатен пробен период, високи оценки и функции за персонализиране, форум, проследяване на посетители и напреднал инструмент за търсене.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2022-07-12 10:43 am +02:00"> Published on July 12, 2022 </span> by <a href="https://www.liveagent.bg/author/tomas-hujcak/" title="Author - Tomas Hujcak" hreflang="bg-BG" onover-preload="1">Tomas Hujcak</a>. <span itemprop="dateModified" content="June 12, 2024 10:43 am +02:00"> Последни промени на June 12, 2024 в 10:43 am. </span> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-%D1%81%D0%BE%D1%84%D1%82%D1%83%D0%B5%D1%80-%D0%B7%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F-%D0%B7%D0%B0-%D0%BF%D0%BE-%D0%B4%D0%BE%D0%B1%D1%80%D0%BE-%D1%81%D0%B0%D0%BC%D0%BE%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B2%D0%B0%D0%BD%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Софтуер за база знания за по-добро самообслужване</span></a><a href="#h-%D0%BA%D0%B0%D0%BA%D0%B2%D0%BE-%D0%B5-%D1%85%D0%BE%D1%81%D1%82%D0%BD%D0%B0%D1%82%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Какво е хостната база знания?</span></a><a href="#h-%D0%B4%D0%B5%D0%BC%D0%BE%D0%BD%D1%81%D1%82%D1%80%D0%B0%D1%86%D0%B8%D1%8F-%D0%BD%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%B8-%D0%BF%D0%BE%D1%80%D1%82%D0%B0%D0%BB" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Демонстрация на база знания / клиентски портал</span></a><a href="#h-%D0%BA%D0%B0%D0%BA%D0%B2%D0%BE-%D0%B5-%D1%81%D0%BE%D1%84%D1%82%D1%83%D0%B5%D1%80-%D0%B7%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Какво е софтуер за база знания?</span></a><a href="#h-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-%D0%BD%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0%D1%82%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Управление на базата знания</span></a><a href="#h-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-%D0%BD%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F-%D0%B7%D0%B0-%D0%B5%D0%BA%D0%B8%D0%BF%D0%B8-%D0%B7%D0%B0-%D0%BF%D0%BE%D0%B4%D0%B4%D1%80%D1%8A%D0%B6%D0%BA%D0%B0" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Управление на база знания за екипи за поддръжка</span></a><a href="#h-%D0%BF%D0%BE-%D0%B4%D0%BE%D0%B1%D1%80%D0%BE-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%BE-%D0%B8%D0%B7%D0%B6%D0%B8%D0%B2%D1%8F%D0%B2%D0%B0%D0%BD%D0%B5-%D1%87%D1%80%D0%B5%D0%B7-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">По-добро клиентско изживяване чрез база знания</span></a><a href="#h-%D0%BE%D0%BD%D0%BB%D0%B0%D0%B9%D0%BD-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F-%D0%BA%D0%B0%D1%82%D0%BE-%D1%87%D0%B0%D1%81%D1%82-%D0%BE%D1%82-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%B8%D1%8F-%D0%BF%D0%BE%D1%80%D1%82%D0%B0%D0%BB" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Онлайн база знания като част от клиентския портал</span></a><a href="#h-wysiwyg-%D1%80%D0%B5%D0%B4%D0%B0%D0%BA%D1%82%D0%BE%D1%80" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">WYSIWYG редактор</span></a><a href="#h-%D1%84%D0%BE%D1%80%D1%83%D0%BC" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Форум</span></a><a href="#h-%D0%BE%D1%82%D0%B7%D0%B8%D0%B2%D0%B8-%D0%B8-%D0%BF%D1%80%D0%B5%D0%BF%D0%BE%D1%80%D1%8A%D0%BA%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отзиви и препоръки</span></a><a href="#h-%D0%B8%D0%BD%D1%81%D1%82%D1%80%D1%83%D0%BC%D0%B5%D0%BD%D1%82-%D0%B7%D0%B0-%D1%82%D1%8A%D1%80%D1%81%D0%B5%D0%BD%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Инструмент за търсене</span></a><a href="#h-%D0%BB%D0%B5%D1%81%D0%BD%D0%BE-%D0%B7%D0%B0-%D0%B8%D0%B7%D0%BF%D0%BE%D0%BB%D0%B7%D0%B2%D0%B0%D0%BD%D0%B5-%D1%82%D0%B0%D0%B1%D0%BB%D0%BE" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Лесно за използване табло</span></a><a href="#h-%D0%BA%D0%B0%D1%82%D0%B5%D0%B3%D0%BE%D1%80%D0%B8%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Категории</span></a><a href="#h-%D0%BC%D0%BD%D0%BE%D0%B3%D0%BE%D0%B5%D0%B7%D0%B8%D1%87%D0%BD%D0%BE-%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B2%D0%B0%D0%BD%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Многоезично обслужване</span></a><a href="#h-%D0%BF%D0%BE%D0%B4%D0%B4%D1%80%D1%8A%D0%B6%D0%BA%D0%B0-%D0%BD%D0%B0-%D0%BC%D0%BD%D0%BE%D0%B6%D0%B5%D1%81%D1%82%D0%B2%D0%BE-%D0%B1%D0%B0%D0%B7%D0%B8-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Поддръжка на множество бази знания</span></a><a href="#h-%D1%81%D1%82%D0%B0%D1%82%D0%B8%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Статии</span></a><a href="#h-%D0%BF%D1%80%D0%B8%D0%BA%D0%B0%D1%87%D0%B5%D0%BD%D0%B8-%D1%84%D0%B0%D0%B9%D0%BB%D0%BE%D0%B2%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Прикачени файлове</span></a><a href="#h-%D0%B1%D0%B5%D0%B7%D0%BF%D1%80%D0%BE%D0%B1%D0%BB%D0%B5%D0%BC%D0%BD%D0%B8-%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81-%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D0%B8-%D1%87%D1%80%D0%B5%D0%B7-%D0%BF%D0%BB%D0%B0%D1%82%D1%84%D0%BE%D1%80%D0%BC%D0%B0-%D0%B7%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Безпроблемни бизнес процеси чрез платформа за база знания</span></a><a href="#h-%D0%BD%D0%B5%D1%82%D1%8A%D1%80%D0%BF%D0%B5%D0%BB%D0%B8%D0%B2%D0%B8-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B8-%D1%82%D1%8A%D1%80%D1%81%D0%B5%D1%89%D0%B8-%D0%BF%D0%BE%D0%BC%D0%BE%D1%89" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Нетърпеливи клиенти, търсещи помощ</span></a><a href="#h-%D0%B8%D0%B7%D0%B3%D1%83%D0%B1%D0%B5%D0%BD%D0%B8-%D0%B8-%D0%BE%D0%B1%D1%8A%D1%80%D0%BA%D0%B0%D0%BD%D0%B8-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Изгубени и объркани клиенти</span></a><a href="#h-%D0%BF%D1%80%D0%B5%D1%82%D0%BE%D0%B2%D0%B0%D1%80%D0%B5%D0%BD-%D0%B5%D0%BA%D0%B8%D0%BF-%D0%B7%D0%B0-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%BE-%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B2%D0%B0%D0%BD%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Претоварен екип за клиентско обслужване</span></a><a href="#h-%D1%81%D1%82%D0%B0%D0%BD%D0%B5%D1%82%D0%B5-%D0%BF%D0%BE-%D0%B4%D0%BE%D0%B1%D1%80%D0%B8-%D1%81-%D0%B3%D1%8A%D0%B2%D0%BA%D0%B0%D0%B2-%D1%81%D0%BE%D1%84%D1%82%D1%83%D0%B5%D1%80-%D0%B7%D0%B0-%D0%B1%D0%B0%D0%B7%D0%B0-%D0%B7%D0%BD%D0%B0%D0%BD%D0%B8%D1%8F" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Станете по-добри с гъвкав софтуер за база знания</span></a><a href="#h-%D0%B8%D0%B7%D0%BF%D1%80%D0%B5%D0%B2%D0%B0%D1%80%D0%B5%D1%82%D0%B5-%D0%BA%D0%BE%D0%BD%D0%BA%D1%83%D1%80%D0%B5%D0%BD%D1%86%D0%B8%D1%8F%D1%82%D0%B0" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Изпреварете конкуренцията</span></a><a href="#h-%D0%BF%D0%BE%D0%BA%D1%80%D0%B8%D0%B9%D1%82%D0%B5-%D0%BE%D1%87%D0%B0%D0%BA%D0%B2%D0%B0%D0%BD%D0%B8%D1%8F%D1%82%D0%B0-%D0%BD%D0%B0-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B8%D1%82%D0%B5" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Покрийте очакванията на клиентите</span></a><a href="#h-%D0%BF%D0%BE%D0%B2%D0%B8%D1%88%D0%B5%D1%82%D0%B5-%D0%BF%D1%80%D0%B8%D1%85%D0%BE%D0%B4%D0%B8%D1%82%D0%B5-%D1%81%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Повишете приходите си</span></a><a href="#h-%D1%81%D0%BF%D0%B5%D1%81%D1%82%D0%B5%D1%82%D0%B5-%D0%BF%D0%BE%D0%B2%D0%B5%D1%87%D0%B5-%D0%BE%D1%82-%D0%BB%D0%B0%D0%B9%D0%B2-%D1%87%D0%B0%D1%82-%D1%83%D1%81%D0%BB%D1%83%D0%B3%D0%B0%D1%82%D0%B0" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Спестете повече от лайв чат услугата</span></a><a href="#h-%D0%BD%D0%B0%D0%B9-%D0%B4%D0%BE%D0%B1%D1%80%D0%BE%D1%82%D0%BE-%D0%B7%D0%B0-%D0%BF%D0%B0%D1%80%D0%B8%D1%82%D0%B5-%D0%B2%D0%B8" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Най-доброто за парите ви</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2020/08/new-Knowledge-Base-Templates-.svg"> <img fetchpriority="high" src="https://www.liveagent.bg/wp/urlslab-download/aa021066a9db902c391fca78c8754c22/new-Knowledge-Base-Templates-.svg" alt="Софтуер за база знания" class="compact-header__img" urlslab-id="28"> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <h2 class="wp-block-heading" id="h-софтуер-за-база-знания-за-по-добро-самообслужване">Софтуер за база знания за по-добро самообслужване</h2> <p>Осигурете най-доброто <a href="https://www.liveagent.bg/softuer-za-upravlenie-na-klientskoto-izjivyavane/" title="Софтуерът за клиентско изживяване играе ключова роля в събирането, подреждането и проследяването на обратната връзка от клиентите в съвременния бизнес." hreflang="bg-BG" onover-preload="1">клиентско изживяване</a> чрез нашия клиентски портал за самообслужване. Подобрете ежедневната работа за сътрдуниците <a href="https://www.liveagent.bg/akademiya/klientska-usluga-sprjamo-klientsko-obslujvane/" title="Клиентска услуга и обслужване: научете как разликите им подобряват удовлетворението и лоялността на клиентите. Разберете повече!" hreflang="bg-BG" onover-preload="1">клиентско обслужване</a> и осигурете отлично клиентско изживяване чрез възможностите за самообслужване. Възползвайте се от инструментите за база знания на LiveAgent и предложете подходящи статии, ръководства и друга полезна информация за всеки клиент. Пробвайте платформата ни за база знания още днес и вижте как може да ви помогне да подобрите клиентското си обслужване.</p> <p><strong>Предварителен преглед на съобщения</strong></p> <h2 class="wp-block-heading" id="h-какво-е-хостната-база-знания">Какво е хостната база знания?</h2> <p>Базата знания е платформа, където сътрудниците клиентско обслужване могат да споделят статии с клиентите. Платформата служи като единствения източник на потвърдена информация, която е лесно достъпна. Базата знания е част от <a href="https://www.liveagent.bg/software-za-klientski-portal/" title="Намалете разходите за клиентско обслужване с LiveAgent - водещ софтуер за клиентски портал през 2021. Осигурете самообслужване чрез база знания, форуми и често задавани въпроси. Започнете безплатен тестов период без кредитна карта и подобрете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">клиентки портал</a> за самообслужване. Клиентите ви могат да разглеждат базата знания и съдържанието на портала за самообслужване, да открият насоки във форумите или да споделят знанията си с други клиенти.</p> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/e6f6b85bf3f9b40c452b9e19d8b4a45e/kb_what_is-1-1024x617.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Message sneak-peeks" data-src="https://www.liveagent.bg/wp/urlslab-download/06e71ae7bb6e54547790c84ae961364c/kb_what_is-1-1024x617.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></picture></figure> <h2 class="wp-block-heading" id="h-демонстрация-на-база-знания-клиентски-портал">Демонстрация на база знания / клиентски портал</h2> <figure class="wp-block-embed"><div class="wp-block-embed__wrapper urlslab_yt"><link rel="stylesheet" id="urlslab_youtube_loader-css" type="text/css" media="all" href="https://www.liveagent.bg/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <div class="youtube_urlslab_loader" data-ytid="hrCeVuzfock" width="500" height="375"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">Knowledge Base Customer Portal Demo LiveAgent | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M307S</strong><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4e775ddb1ceddcf580f6369a924b8911/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.bg/wp/urlslab-download/8f9dd23b41498d907100e6275f30e406/hqdefault.jpg" alt="Youtube video: Knowledge Base Customer Portal Demo LiveAgent" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="30"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="Knowledge Base Customer Portal Demo LiveAgent"><meta itemprop="description" content="LiveAgent enables users to create customer portals complete with multiple external and internal knowledge bases. As a part of the solution, users can create FAQs, how-to-articles, create feedback and suggestion boxes, and community forums. Users can also submit tickets and track their progress, as well as view all tickets submitted in the past. All knowledge base articles and content can be edited with a WYSIWYG (What You See Is What You Get) editor in real-time. Customer portals can be edited to match your business aesthetic and style with our custom HTML and CSS editor. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/hrCeVuzfock/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=hrCeVuzfock"><link itemprop="embedUrl" content="https://www.youtube.com/embed/hrCeVuzfock"><meta itemprop="duration" content="P0Y0M0DT0H0M307S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> </div></figure> <p><strong>Софтуер за база знания</strong></p> <h2 class="wp-block-heading" id="h-какво-е-софтуер-за-база-знания">Какво е софтуер за база знания?</h2> <p>Базата знания обикновено разполага с интуитивен интерфейс, текстов редактор и други незаменими функции, които могат да помогнат на служителите да създадат съдържание за клиентите си. Интелигентните функции за база знания включват поддръжка на множество езици, мощна търсачка, персонализирани теми, табла за дискусии и други незаменими функции.</p> <ul class="wp-block-list"> <li>Лесно достъпна база знания за всички клиенти</li> <li>Надеждно управление на базата знания в едно софтуерно решение за клиентско обслужване</li> </ul> <h2 class="wp-block-heading" id="h-управление-на-базата-знания">Управление на базата знания</h2> <p>Подобрете управление на базата си знания и осигурете правилните отговори на всеки, който търси отлично клиентско обслужване.</p> <ul class="wp-block-list"> <li>Създайте</li> <li>Конфигурирайте</li> <li>Персонализирайте</li> <li>Напълнете със съдържания</li> <li>Създайте</li> </ul> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/30fb8c075250f56b267d50d5961dce1f/kb_management_01.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Knowledge base management" data-src="https://www.liveagent.bg/wp/urlslab-download/4732aeb1a21baf0e27f5844d1b6f0709/kb_management_01.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></figure> <p>Конфигурирайте</p> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/03e3996ae312a891c7ac1d016fb983ba/kb_management_02.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Knowledge base management" data-src="https://www.liveagent.bg/wp/urlslab-download/977aae4a7d72aed9875824555e83ca81/kb_management_02.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></figure> <p>Персонализирайте</p> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/18ee180cca05eed9cdf217cc1f0a88c8/kb_management_03.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Knowledge base management" data-src="https://www.liveagent.bg/wp/urlslab-download/c1ee7021f6592619865a750bdba5baec/kb_management_03.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></figure> <p>Напълнете със съдържания</p> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/e55e00828c7c29502dff738876f89c6f/kb_management_04.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Knowledge base management" data-src="https://www.liveagent.bg/wp/urlslab-download/73abcf48243d58ff7e16919b1dbaae5a/kb_management_04.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></figure> <h2 class="wp-block-heading" id="h-управление-на-база-знания-за-екипи-за-поддръжка">Управление на база знания за екипи за поддръжка</h2> <p>Нашият интуитивен софтуер за база знания може да ви помогне да управлявате базата знания на компанията си и да я направите достъпна за всеки клиент. Разрешете запитванията и проблемите на клиентите си като споделите знанията и се фокусирате върху по-належащите въпроси.</p> <p><strong>Само част от възможностите за служителите ви:</strong></p> <ul class="wp-block-list"> <li>Напишете и осигурете на клиентите си подробни статии с нашия WYSIWYG редактор</li> <li>Външни и вътрешни бази знания за споделяне на знанията</li> <li>Теми с възможност за персонализация и красив интерфейс за центъра ви за знания</li> </ul> <h2 class="wp-block-heading" id="h-по-добро-клиентско-изживяване-чрез-база-знания">По-добро клиентско изживяване чрез база знания</h2> <p>Нашият софтуер за база знания може да ви помогне да намалите обема на запитванията чрез платформа за самообслужване за всички клиенти. Дайте още по-бързи отговори, учебно съдържание и статии на едно място, за да радост на клиентите ви.</p> <p><strong>Само част от това, което получават клиентите ви:</strong></p> <ul class="wp-block-list"> <li>Безплатно споделяне на информация и неограничен достъп</li> <li>Отговори на по-сложни и на често задавани въпроси</li> <li>Форуми, разширено търсене и лесна обратна връзка за служителите</li> </ul> <p><a href="https://www.liveagent.bg/testov-period/" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1">Започнете тестов период БЕЗПЛАТНО</a><br><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4167bb1b6428e06e4a7efe7a7c463bcc/kb_lets_talk_01-1.png.webp 1690w, https://www.liveagent.bg/wp/urlslab-download/fb615f5f5b15c7580df6e0b52cf56bb8/kb_lets_talk_01-1-300x234.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/e1d49af4d9eaf74eb3e9e21bdf47cb4c/kb_lets_talk_01-1-1024x797.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/cb4254f0f0ff1f10439a8b2ec822ab85/kb_lets_talk_01-1-768x598.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/086bcce24ea14f2f850b38c31f175219/kb_lets_talk_01-1-1536x1196.png.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/4f7ad9b7a15981ed37bb5cc4a4778923/kb_lets_talk_01-1-64x50.png.webp 64w, https://www.liveagent.bg/wp/urlslab-download/35baa6f21599f106cd910fe340c5e705/kb_lets_talk_01-1-32x25.png.webp 32w, https://www.liveagent.bg/wp/urlslab-download/8474a3b32a8f788241e4ec29a6272fc8/kb_lets_talk_01-1-430x335.png.webp 430w, https://www.liveagent.bg/wp/urlslab-download/37fde9ef40bba957bb0a8ae508041f86/kb_lets_talk_01-1-514x400.png.webp 514w, https://www.liveagent.bg/wp/urlslab-download/ae3e609bb9987ad3db697570046764bd/kb_lets_talk_01-1-185x144.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/fe1b30781e9a6c8da8d6ac30ef8e3718/kb_lets_talk_01-1-110x86.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/ac06b48902039eda9b11fbe5d7a3b255/kb_lets_talk_01-1-485x378.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1690px) 100vw, 1690px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/f75230a147a185d7bb2a525af9be1c18/kb_lets_talk_01-1.png 1690w, https://www.liveagent.bg/wp/urlslab-download/8021776e01b2c7e8083635a9837b3f19/kb_lets_talk_01-1-300x234.png 300w, https://www.liveagent.bg/wp/urlslab-download/34b9ed28133ee86b3a7ccf02c2b1838f/kb_lets_talk_01-1-1024x797.png 1024w, https://www.liveagent.bg/wp/urlslab-download/daea6a304b8d766f16ed59d27da9999c/kb_lets_talk_01-1-768x598.png 768w, https://www.liveagent.bg/wp/urlslab-download/5b4eaa3267ff59360b6dd39774380077/kb_lets_talk_01-1-1536x1196.png 1536w, https://www.liveagent.bg/wp/urlslab-download/ae9a72feb1d9d3458a007a6462c87506/kb_lets_talk_01-1-64x50.png 64w, https://www.liveagent.bg/wp/urlslab-download/2563fb4d116ead41b2a36b8ab771eb6f/kb_lets_talk_01-1-32x25.png 32w, https://www.liveagent.bg/wp/urlslab-download/8b0420e0a89a97262402f9182eb9247e/kb_lets_talk_01-1-430x335.png 430w, https://www.liveagent.bg/wp/urlslab-download/9587feb91dc326f1d451de9f4c49f124/kb_lets_talk_01-1-514x400.png 514w, https://www.liveagent.bg/wp/urlslab-download/30ed077b6b954eceb40df875947848f7/kb_lets_talk_01-1-185x144.png 185w, https://www.liveagent.bg/wp/urlslab-download/12ce33e26a75524a1bdfa7852acbe296/kb_lets_talk_01-1-110x86.png 110w, https://www.liveagent.bg/wp/urlslab-download/799d3a4304957313e05e13e67272b2c1/kb_lets_talk_01-1-485x378.png 485w" urlslab-lazy="yes" sizes="(max-width: 1690px) 100vw, 1690px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4167bb1b6428e06e4a7efe7a7c463bcc/kb_lets_talk_01-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1690" height="1316" alt="" data-src="https://www.liveagent.bg/wp/urlslab-download/f75230a147a185d7bb2a525af9be1c18/kb_lets_talk_01-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture><br></p> <h2 class="wp-block-heading" id="h-онлайн-база-знания-като-част-от-клиентския-портал">Онлайн база знания като част от клиентския портал</h2> <p>Осигурете лесни отговори на въпросите и намалете времето за отговор. Нашите инструменти включват множество типове бази знания, функции за търсене и инструмети на екипна работа.</p> <p><strong>Управление на съдържанието</strong></p> <h2 class="wp-block-heading" id="h-wysiwyg-редактор">WYSIWYG редактор</h2> <p>Нашият редактор тип WYSIWYG (“What you see is what you get” – “Виждате това, което получавате”) може да ви помогне да създавате статии, ръководства, статии с инструкции и информационни сегменти, за да разширите центъра си за знания. Споделянето на знанията е лесно с нашия красив редактор. Оформете текстовете си, добавете изображения или се възползвайте от други разширени функции на ваше разположение. Освен това работи като маркдаун редактор, така че можете да използвате и HTML или CSS, за да създадете собствени дизайни.</p> <ul class="wp-block-list"> <li>Напишете учебното си съдържание в нашия WYSIWYG редактор</li> <li>Възползвайте се от предимствата на HTML или CSS, за да подобрите статиите си</li> </ul> <p>Научете повече за WYSIWYG редактора</p> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/596569df3226c3147f51ff9a9fd70979/kb_customer_portal_01-1-1024x783.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Content management" data-src="https://www.liveagent.bg/wp/urlslab-download/4f8babc8d8a519d77bae6643f74aeac1/kb_customer_portal_01-1-1024x783.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></figure> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/95e336312ff30149b9f78115f41eb4bf/kb_customer_portal_02-1-1024x621.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="LiveAgent's customer portal setting" data-src="https://www.liveagent.bg/wp/urlslab-download/76831e8f003df9a98fe9e44fa8603cc3/kb_customer_portal_02-1-1024x621.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></figure> <p><strong>Проследяване на посетителите</strong></p> <h2 class="wp-block-heading" id="h-форум">Форум</h2> <p>Форумът на LiveAgent е неразделна част от платформата ви за база знания. Всеки клиент или член на екипа за клиентско обслужване може да се включи в разговор във форума. Може да открива проблеми, да дава предложения и да намира начини да решава проблемите заедно с останалите. Можете също така да се възползвате от вътрешните форуми и да работите съвмествно върху проблеми от вътрешната база знания в рамките на едно софтуерно решение за база знания.</p> <ul class="wp-block-list"> <li>Изградете връзки с клиентите си чрез форум за обслужване</li> <li>Съвместна работа с колеги и клиенти на едно място</li> </ul> <p><strong>По-доволни клиенти</strong></p> <h2 class="wp-block-heading" id="h-отзиви-и-препоръки">Отзиви и препоръки</h2> <p>Събирането на обратна връзка и четенето на препоръки от клиентите подобрява както базата ви знания, така и бизнеса ви. Четенето на предложенията от клиентите и отговарянето на тях може да ви помогне да подобрите учебното си съдържание и да изградите по-добри връзки с клиентите. Дайте на клиентите си възможност да предлагат промени или да дават нови идеи за подобрения. Добавете и персонализирайте бутона за обратна връзка според предпочитанията си.</p> <ul class="wp-block-list"> <li>Събирайте обратна връзка и предложения с един бутон</li> <li>Подобрете взаимоотношенията си като слушате предложенията на клиентите</li> </ul> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/a2f3e2d1575fb57eb7f9586626e82ed4/kb_customer_portal_03-1-1024x604.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Happier customers" data-src="https://www.liveagent.bg/wp/urlslab-download/35cbfcc03b92951d2523cc4b1c38e213/kb_customer_portal_03-1-1024x604.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></figure> <p><strong>Разширено търсене</strong></p> <h2 class="wp-block-heading" id="h-инструмент-за-търсене">Инструмент за търсене</h2> <p>Клиентите ви могат да използват поле за търсене, за да намерят по-бързо отговори по конкретни теми в базата ви знания. С нашата мощна лента за търсачката, софтуерът ни за управление на база знания е лесен за употреба, особено при наличието на много съдържание. Като предложите опция за лесно търсене, можете да помогнете на клиентите си да намират статиите в базата знания и да намалите броя запитвания за често срещани проблеми.</p> <ul class="wp-block-list"> <li>Разширеният инструмент за търсене помага на клиентите да намират отговори</li> <li>По-бързо разрешаване на проблемите и по-доволни клиенти</li> </ul> <p><strong>Интуитивен интерфейс</strong></p> <h2 class="wp-block-heading" id="h-лесно-за-използване-табло">Лесно за използване табло</h2> <p>Да имате ефективна база знания означава да помагате на клиентите си с подходящо съдържание. Не трябва да забравяте обаче и служителите си. Наличието на удобно за използване табло в инструмента за управление на база знания е друга ключова функция, която често се забравя. Интерфейсът на LiveAgent ви позволява да създавате нови статии с минимално или дори никакво обучение. Готови ли сте да опитате? Пробвайте безплатната ни демострация и вижте сами.</p> <ul class="wp-block-list"> <li>Интуитивен интерфейс с лесна навигация</li> <li>Лесен за употреба дори без обучение или опит</li> </ul> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/18c66e364cbcf7d539d7e5125e94fa56/kb_customer_portal_05-1-1024x664.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Intuitive interface" data-src="https://www.liveagent.bg/wp/urlslab-download/3b490bb718e9fe09e6f7acd27592c2d5/kb_customer_portal_05-1-1024x664.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></figure> <p><strong>Лесна организация</strong></p> <h2 class="wp-block-heading" id="h-категории">Категории</h2> <p>Основната цел на създаването на онлайн софтуер за база знания е да бъде лесен за търсене. Колкото повече съдържание създава бизнесът ви обаче, толкова по-хаотично може да стане. Затова, LiveAgent ви дава възможност да създавате категории за клиенттие си и няма да се изгубите в съдържанието. Създайте отделни категории за най-често обсъжданите теми, на които трябва да отговорите, и разделете учебното съдържание както сметнете за добре.</p> <ul class="wp-block-list"> <li>Подобрете споделянето на знанията чрез категории</li> <li>Направете статиите си лесни за откривате чрез подходящи теми</li> </ul> <p><strong>Световен обхват</strong></p> <h2 class="wp-block-heading" id="h-многоезично-обслужване">Многоезично обслужване</h2> <p>Софтуерът за база знания на LiveAgent е отличен начин да предложите възможност за самообслужване 24/7 в множество държави. Бизнесът ви само трябва да създаде основните статии и да ги предостави на езиците, на които говорят клиентите ви. Това решение може да подобри клиентското обслужване, а по този начин и удовлетвореността на клиентите. Създайте категория за всеки език и обновете съдържанието на базата си знания за новите аудитории.</p> <ul class="wp-block-list"> <li>Създайте съдържание в базата знания на множество езици</li> <li>Достигнете до по-широка аудитория чрез публични бази знания</li> </ul> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b4df649235fa130b644dca5d4432e02e/kb_customer_portal_07-1-1024x572.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Worldwide reach" data-src="https://www.liveagent.bg/wp/urlslab-download/20f74a770924e5e759622ee2e698d3f2/kb_customer_portal_07-1-1024x572.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></figure> <p><strong>Множество бази знания</strong></p> <h2 class="wp-block-heading" id="h-поддръжка-на-множество-бази-знания">Поддръжка на множество бази знания</h2> <p>Множеството бази знания са полезни ако компанията ви продава няколко продукта, бранда или няколко независими услуги. Един акаунт в LiveAgent ви дава възможност да създадете неограничен брой бази знания, като всяка от тях може да има стой собствен уникален дизайн, настройки и съдържание. Осигурете на клиентите си информацията, която търсят, с помощта на зашеметяващи ръководства.</p> <ul class="wp-block-list"> <li>Управлявайте множество бази знания</li> <li>Създайте множесто вътрешни бази знания за служителите си</li> </ul> <p><strong>Ръководства за потребителя</strong></p> <h2 class="wp-block-heading" id="h-статии">Статии</h2> <p>Напишете изчерпателни статии, пълни с полезна информация и ги поддържайте огранизирани и лесни за намиране. Лесно е да пишете статии с WYSIWYG редактора на LiveAgent. Разпространете знанията и дайте възможност на клиентите си да открият сами отговорите. Искате да обучите членовете на екипа за клиентско обслужване? Вътрешните статии в базата знания функционират като материали за обучение и могат да помогнат на служителите ви да разрешават по-бързо проблемите.</p> <ul class="wp-block-list"> <li>Напишете подробни статии и ръководства за решаване на проблеми</li> <li>Обучете екипите си за обслужване и ги направете експерти</li> </ul> <figure class="wp-block-image aligncenter"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/26e58ae41e410bf45f10b982e0d5e990/kb_customer_portal_09-1-1024x737.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="User manuals" data-src="https://www.liveagent.bg/wp/urlslab-download/0825bdaed2cb281c0ac53a5987ace586/kb_customer_portal_09-1-1024x737.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></figure> <p><strong>Поддръжка на файлове</strong></p> <h2 class="wp-block-heading" id="h-прикачени-файлове">Прикачени файлове</h2> <p>Искате да разширите статиите си чрез прикачени файлове? Добавете изображения, скрийншотове, снимки и аудио файлове или дори видео файлове и вградете видеоклипове от външни доставчици, например YouTube. Прикачените файлове могат да направят статиите ви по-лесни за разбиране и четене или дори да ги направят по-забавни. Добавете видео уроци или демонстрации към ръководствата си или дайте инструкции стъпка по стъпка с помощна на скрийншоти на продукта.</p> <ul class="wp-block-list"> <li>Добавяйте всички по-важни типове прикачени файлове към статиите си</li> <li>Подобрете качеството на статиите си с изображения, видеоклипове или гласови записи</li> </ul> <h2 class="wp-block-heading" id="h-безпроблемни-бизнес-процеси-чрез-платформа-за-база-знания">Безпроблемни бизнес процеси чрез платформа за база знания</h2> <p>Вие познавате най-добре клиентите си. Дайте им информацията, от която се нуждаят, и се фокусирайте върху удовлетвореността им.</p> <figure class="wp-block-image"><img decoding="async" alt="Clock icon" data-src="https://www.liveagent.bg/wp/urlslab-download/e6296dbc581497fd6e12d1d85b067a09/Clock-4.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></figure> <h3 class="wp-block-heading" id="h-нетърпеливи-клиенти-търсещи-помощ">Нетърпеливи клиенти, търсещи помощ</h3> <p>Добре написана статия в базата знания осигурява на клиентите ви възможно най-бързото обслужване. Напишете, оформете и редактирайте всичките си статии в базата знания с помощта на нашия WYSIWYG рекатор.</p> <figure class="wp-block-image"><img decoding="async" alt="" data-src="https://www.liveagent.bg/wp/urlslab-download/afb68b727c1ea000d2c28db6a9ff616f/Lost.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></figure> <h3 class="wp-block-heading" id="h-изгубени-и-объркани-клиенти">Изгубени и объркани клиенти</h3> <p>Клиентите, които се окажат изгубени, може да се откажат от вас. За да не допускате това, създайте често задавани въпроси и технически ръководства като част от портала за осблужване.</p> <figure class="wp-block-image"><img decoding="async" alt="" data-src="https://www.liveagent.bg/wp/urlslab-download/cb4940a4bf7a1fc8eac81d086b30787c/Clock-5.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></figure> <h3 class="wp-block-heading" id="h-претоварен-екип-за-клиентско-обслужване">Претоварен екип за клиентско обслужване</h3> <p>Искате да осигурите петзвездно обслужване с ограничени ресурси? Намалете натоварването от входящите имейли и чатове като създадете база знания.</p> <h2 class="wp-block-heading" id="h-станете-по-добри-с-гъвкав-софтуер-за-база-знания">Станете по-добри с гъвкав софтуер за база знания</h2> <p>Подобрете бизнеса си във всички важни аспекти и започнете да покривате очакванията на клиентите с правилния софтуер за база знания.</p> <ul class="wp-block-list"> <li><a href="#%D1%81%D0%BF%D0%B5%D1%87%D0%B5%D0%BB%D0%B5%D1%82%D0%B5%D0%A3%D1%81%D0%BF%D0%B5%D1%85" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Спечелете предимство<br></a></li> <li><a href="#%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D1%81%D0%BA%D0%BE%D0%A3%D0%B4%D0%BE%D0%B2%D0%BB%D0%B5%D1%82%D0%B2%D0%BE%D1%80%D0%B5%D0%BD%D0%B8%D0%B5" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Покрийте очакванията<br></a></li> <li><a href="#%D0%BF%D0%BE%D0%B4%D0%BE%D0%B1%D1%80%D0%B5%D1%82%D0%B5%D0%92%D1%8A%D0%B7%D0%B2%D1%80%D1%8A%D1%89%D0%B0%D0%B5%D0%BC%D0%BE%D1%81%D1%82%D1%82%D0%B0" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Създайте клиентска лоялност<br></a></li> </ul> <p><strong>Спечелете предимство</strong></p> <h2 class="wp-block-heading" id="h-изпреварете-конкуренцията"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Изпреварете конкуренцията</a></h2> <p>По-голямата част от компаниите поставят фокуса на екипите си за клиентско обслужване единствено върху директната поддръжка. Изпреварете конкурентите си чрез софтуер за управление на база знания и осигурете правилнтие ресурси за клиентско самообслужване.</p> <ul class="wp-block-list"> <li>Изпреварете конкуренцията чрез фантастична база знания</li> <li>Подобрете бизнеса си чрез по-добро клиентско обслужване</li> </ul> <p>1% <strong>от компаниите използват бази знания</strong></p> <p>Не пестете от самообслужване и спечелете предимство пред конкуренцията с база знания за клиентите си. Дайте на клиентите си надеждна опция за самообслужване.</p> <p><strong>Покрийте очакванията</strong></p> <h2 class="wp-block-heading" id="h-покрийте-очакванията-на-клиентите"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Покрийте очакванията на клиентите</a></h2> <p>Клиентите очакват подгодящи отговори без да се налага да се свързват с екипа за клиентско обслужване. Нашата функция за търсене може да ви помогне да дадете незабавни отговори и да намали броя на запитванията от клиенти</p> <ul class="wp-block-list"> <li>Повишете удовлетвореността на клиентите чрез база знания</li> <li>Дайте незабавни отговори и намалете обема на запитванията</li> </ul> <p><strong>66% от клиентите предпочитат самообслужване</strong></p> <p>По-голямата част от клиентите се опитват да решат проблемите си сами преди да се свържат с клиенткото обслужване. Повишете удовлетвореността им като им осигурите мощни инструменти да самообслужване.</p> <p><strong>Създайте клиентска лоялност</strong></p> <h2 class="wp-block-heading" id="h-повишете-приходите-си"><a href="#" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG">Повишете приходите си</a></h2> <p>По-голямата част от посетителите могат да се превърнат в клиенти благодарение на достатъчен брой статии в базата знания. Разширете клиентската си база с ефективен софтуер за база знания.</p> <ul class="wp-block-list"> <li>Привличайте повече клиенти с информативно съдържание</li> <li>Повишете възвръщаемостта на инвестициите и приходите сиň</li> </ul> <p><strong>90% от клиентите идват от базата знания</strong></p> <p>Статиите в базата знания могат да ви помогнат да привлечете повече клиенти и да повишите задържането на клиентите благодарение на полезни и подходящи съвети</p> <h2 class="wp-block-heading" id="h-спестете-повече-от-лайв-чат-услугата">Спестете повече от лайв чат услугата</h2> <p class="has-text-align-center">Изберете страхотен софтуер с възможност за <a href="https://www.liveagent.bg/live-chat-za-wordpress/" title="С лайв чата на LiveAgent за WordPress, можете да предоставите незабавно клиентско обслужване, да подобрите ангажираността на клиентите с проактивни действия и да повишите удовлетвореността на клиентите." hreflang="bg-BG" onover-preload="1">лайв чат</a> на подходяща цена. Спестете пари с нашия калкулатор за цени и вземете най-добрата <a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. Започнете безплатно и повишете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">чат</a> функционалност.</p> <div data-widget> <link data-href="https://www.liveagent.bg/app/themes/liveagent/apps/web-calc-featured/build/static/css/main.css?25021272942" rel="stylesheet"> <div id="calcfeaturedWrapper"> <div id="calcfeatured" dir="ltr" class="calcfeatured--main"></div> </div> <script> (() => { sessionStorage.setItem('WebCalcFeatured', '["livechat"]'); })() </script> <script data-src="https://www.liveagent.bg/app/themes/liveagent/apps/web-calc-featured/build/static/js/main.js?25021272942"></script> </div> <h2 class="wp-block-heading" id="h-най-доброто-за-парите-ви">Най-доброто за парите ви</h2> <p>Подбрахме внимателно функциите в ценовите си планове, за да моцете да изберете най-достъпния план с най-доброто съотношение цена-качество. Плащайте само за това, което използвате, без да излезете извън бюджета си.</p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Свързани статии</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/shabloni/iskane-za-intergracia/" title="Научете как да създавате шаблони за заявки за срочно и информативно интегриране на базата знания, които ще ви предоставят цялата информация, от която се нуждаете." hreflang="bg-BG" onover-preload="1"><img alt="Научете как да създавате шаблони за заявки за срочно и информативно интегриране на базата знания, които ще ви предоставят цялата информация, от която се нуждаете." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/c1598c6286c2a1ee/1729260189_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/shabloni/iskane-za-intergracia/" title="Научете как да създавате шаблони за заявки за срочно и информативно интегриране на базата знания, които ще ви предоставят цялата информация, от която се нуждаете." hreflang="bg-BG" onover-preload="1">База знания: Шаблони за заявки за интеграция</a></p><p class="urlslab-rel-res-item-summary">Получете безплатни шаблони за заявки за интеграция, за да подобрите бизнес процесите си и да осигурите отлично клиентско обслужване.</p><a href="https://www.liveagent.bg/shabloni/iskane-za-intergracia/" title="Научете как да създавате шаблони за заявки за срочно и информативно интегриране на базата знания, които ще ви предоставят цялата информация, от която се нуждаете." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/software-za-klientski-portal/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with 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