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class="p1">Here at Adafruit we’ve split support into two categories:</p> <ul class="ul1"> <li class="li1">Our customer support team answers all non-tech support related inquiries via our <a href="https://www.adafruit.com/contact_us">Contact</a> form. You can also email us directly at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="fa898f8a8a95888eba9b9e9b9c888f938ed4999597">[email protected]</a></li> <li class="li1">If you have a technical support question please post in the <a href="http://www.adafruit.com/forums/">forums</a></li> </ul> <p class="p2">Read below if you need assistance and you’re not sure where to go!</p> <hr /> <h2>Technical Support</h2> <p class="p1">Our team in the <a href="https://forums.adafruit.com">forums</a> provides technical support to Adafruit customers and customers of <a href="https://www.adafruit.com/distributors/">official Adafruit distributors</a>. They have extensive experience with our products and are able to authorize replacements, refunds and prepaid returns if necessary. Responses in the forums can take up to 1-2 business days. When posting in the forums you may encounter another member of the community chiming in with additional tips, tricks and how-tos!</p> <p class="p2">Please click on the most appropriate forum on the <a href="http://www.adafruit.com/forums/">Adafruit fourms website</a> and click “Post a Topic” to create a new post within that forum for technical support. <a href="https://learn.adafruit.com/getting-help-with-your-technical-support-questions">Here are some tips</a> to help you create your post:</p> <ol class="ol1"> <li class="li1">Tell us what product you are asking about, your Adafruit order number, and when you purchased the item.</li> <li class="li1">Post clear photos, focused, and detailed pictures of the front and back of the boards, as well as any connections to the board.</li> <li class="li1">For software issues, please post the complete text of your IDE's error message. Please use the [code] tag when posting error message as well as code.</li> <li class="li1">If you are having trouble with a code sketch, please post or link to your entire source code. Again, please use the [code] tag when posting code.</li> <li class="li1">If you are building a project from the Learning System, please post a link to the page you are having difficulty with.</li> <li class="li1">Please create a new post in the forums instead of piggybacking on an existing topic. If you do see other threads with similar questions or issues referring to them in your post can help and is greatly appreciated!</li> <li class="li2"><span class="s1"></span><span class="s2">Responses in the forums can take up to 1-2 business days. Please reach out to <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="c6b5b3b6b6a9b4b286a7a2a7a0b4b3afb2e8a5a9ab">[email protected]</a> with a link to your post in the forums if you do not receive a response within that time frame.</span></li> </ol> <p class="p1">We do not provide engineering or consulting services at this time. 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Please remember this and be patient with regards to responses from them when asking them questions. Please note our Discord community members are not able to authorize replacements or refunds for defective products. Please create a post in the forums if you suspect you've received a faulty product.</span></p> <p class="p2">Our <a href="http://www.adafruit.com/jobs/">Jobs Board</a> was created to connect those needing engineering or consulting services with our talented community. This has worked out for many people - helping top businesses find staff and services, and helping makers showcase their skills. <a href="http://www.adafruit.com/jobs/">Check out the jobs board here!</a></p> </div> <hr /> <div class="row"> <div class="col-md-12"> <h2 class="flush-top">Customer Support </h2> <p class="p1">Our Customer Support team handles all non-technical support inquiries via our <a href="https://www.adafruit.com/contact_us">Contact Form</a>. Using the contact form you can submit inquiries regarding <a href="https://learn.adafruit.com/sales-tax-exempt-accounts">Domestic Sales Tax and Australian GST exemption</a>, billing, <a href="https://learn.adafruit.com/how-to-make-an-educational-purchase-order-in-the-us">purchase orders</a>, <a href="https://learn.adafruit.com/how-do-i-return-my-order">returns</a>, <a href="https://learn.adafruit.com/what-can-i-do-if-my-order-has-not-arrived">missing packages</a>, changes to your order and more. 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