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Impact Factory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/impact-factory | Feefo | Page 9
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alt="Merchant Logo" data-aqa-id="merchant-details-merchant-logo" loading="lazy" decoding="async" data-nimg="fill" class="sc-59180a97-3 hWCvhN" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:contain;color:transparent" src="https://www.feefo.com/api/merchant-image/impact-factory-logo.png"/></a></div><div class="sc-59180a97-4 gjZJZH"><h1 data-aqa-id="merchant-details-name" class="sc-59180a97-5 dzkDbr">Impact Factory Reviews</h1><div data-aqa-id="merchant-details-url" class="sc-59180a97-6 DKqMR"><div gradientBorderGap="4" class="StyledLinkTextContainer-feefo-ui__sc-a2xigi-1 eiOCzP"><a target="_blank" href="https://www.impactfactory.com" title="Link to the Impact Factory website" aria-label="Go to Impact Factory website" font-size="14" fontColour="#292F36" id="merchant-website-link-reviews" class="StyledLinkText-feefo-ui__sc-a2xigi-0 kkNUJk">https://www.impactfactory.com<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 19 18" font-size="18" color="#292F36" style="position:relative;top:3px"><path fill="#292F36" d="M16.592 7.313a.563.563 0 0 1-1.125 0V4.17l-4.664 4.664a.563.563 0 0 1-.796-.795l4.664-4.665h-3.142a.563.563 0 1 1 0-1.125h4.5a.56.56 0 0 1 .563.563zM13.779 9a.563.563 0 0 0-.562.563v5.062h-9v-9h5.062a.562.562 0 1 0 0-1.125H4.217a1.125 1.125 0 0 0-1.125 1.125v9a1.125 1.125 0 0 0 1.125 1.125h9a1.125 1.125 0 0 0 1.125-1.125V9.563A.563.563 0 0 0 13.779 9"></path></svg></a></div></div></div><div class="sc-59180a97-7 eLVXlr"><span class="sc-59180a97-8 ipfHpN"><div class="sc-59180a97-9 hVQjtr">Rated</div><div data-aqa-id="merchant-details-rated-text" class="sc-59180a97-10 cZwmgF">Exceptional</div></span><p data-aqa-id="merchant-details-headline" class="sc-59180a97-11 cpCIwZ">Training Consultancy</p></div></div></div><div data-aqa-id="merchant-rating-card" class="MerchantRatingContainer-feefo-ui__sc-13grbzm-1 hOaIVQ"><div class="MerchantRatingContainerTab-feefo-ui__sc-13grbzm-2 hpEjca"><div tabindex="0" data-aqa-id="merchant-rating-service-tab" id="merchant-rating-service-tab" class="MerchantRatingContainerTabItem-feefo-ui__sc-13grbzm-3 cceuty"><div class="StarContainer-feefo-ui__sc-13grbzm-12 lkfOBz"><div data-aqa-id="merchant-rating-service-label" class="RatingName-feefo-ui__sc-13grbzm-11 gIKLBb">Service</div><div id="merchant-rating-service-tab-rating-container" class="RatingContainer-feefo-ui__sc-13grbzm-10 bydKwc"><div id="merchant-rating-service-tab-star-rating" class="StarRatingContainer-feefo-ui__sc-13grbzm-17 gLQbVT"><div id="merchant-rating-service-star-rating-outlined" class="OutlinedStarContainer-feefo-ui__sc-13grbzm-5 fbcLwi"><div data-aqa-id="star" id="merchant-rating-star-outlined-5-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-5" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-5-svg" font-size="18"><path id="merchant-rating-star-outlined-5-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-5-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-4-svg" font-size="18"><path id="merchant-rating-star-outlined-4-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-4-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-3-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-3" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-3-svg" font-size="18"><path id="merchant-rating-star-outlined-3-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-3-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-2-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-2" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-2-svg" font-size="18"><path id="merchant-rating-star-outlined-2-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-2-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-1" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-1-svg" font-size="18"><path id="merchant-rating-star-outlined-1-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-1-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div><div data-aqa-id="merchant-rating-service-star-filled" id="merchant-rating-service-star-rating-filled" class="FilledStarContainer-feefo-ui__sc-13grbzm-0 gFzZmS"><div data-aqa-id="star" id="merchant-rating-star-filled-5-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 efOCjs"><div width="11" height="11" id="merchant-rating-star-filled-5" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-5-svg" font-size="11"><path id="merchant-rating-star-filled-5-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-5-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 efOCjs"><div width="11" height="11" id="merchant-rating-star-filled-4" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-4-svg" font-size="11"><path id="merchant-rating-star-filled-4-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-4-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-3-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 efOCjs"><div width="11" height="11" id="merchant-rating-star-filled-3" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-3-svg" font-size="11"><path id="merchant-rating-star-filled-3-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-3-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-2-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 efOCjs"><div width="11" height="11" id="merchant-rating-star-filled-2" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-2-svg" font-size="11"><path id="merchant-rating-star-filled-2-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-2-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 efOCjs"><div width="11" height="11" id="merchant-rating-star-filled-1" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-1-svg" font-size="11"><path id="merchant-rating-star-filled-1-path-1" fill="#FFFFFF" d="m6.342 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class="StarContainer-feefo-ui__sc-13grbzm-12 lkfOBz"><div data-aqa-id="merchant-rating-product-service-label" id="merchant-rating-product-tab-label" class="RatingName-feefo-ui__sc-13grbzm-11 crMTnh">Product</div><div id="merchant-rating-service-tab-rating-container" class="RatingContainer-feefo-ui__sc-13grbzm-10 bydKwc"><div id="merchant-rating-service-tab-star-rating" class="StarRatingContainer-feefo-ui__sc-13grbzm-17 gLQbVT"><div id="merchant-rating-service-star-rating-outlined" class="OutlinedStarContainer-feefo-ui__sc-13grbzm-5 fbcLwi"><div data-aqa-id="star" id="merchant-rating-star-outlined-5-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-5" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-5-svg" font-size="18"><path id="merchant-rating-star-outlined-5-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-5-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-4-svg" font-size="18"><path id="merchant-rating-star-outlined-4-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-4-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-3-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-3" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-3-svg" font-size="18"><path id="merchant-rating-star-outlined-3-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-3-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-2-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-2" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-2-svg" font-size="18"><path id="merchant-rating-star-outlined-2-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-2-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-outlined-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bkPdyc"><div width="11" height="11" id="merchant-rating-star-outlined-1" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-outlined-1-svg" font-size="18"><path id="merchant-rating-star-outlined-1-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-outlined-1-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div><div data-aqa-id="merchant-rating-service-star-filled" id="merchant-rating-service-star-rating-filled" class="FilledStarContainer-feefo-ui__sc-13grbzm-0 knmUnP"><div data-aqa-id="star" id="merchant-rating-star-filled-5-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bLJfRK"><div width="11" height="11" id="merchant-rating-star-filled-5" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-5-svg" font-size="11"><path id="merchant-rating-star-filled-5-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-5-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bLJfRK"><div width="11" height="11" id="merchant-rating-star-filled-4" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-4-svg" font-size="11"><path id="merchant-rating-star-filled-4-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-4-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-3-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bLJfRK"><div width="11" height="11" id="merchant-rating-star-filled-3" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-3-svg" font-size="11"><path id="merchant-rating-star-filled-3-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-3-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-2-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bLJfRK"><div width="11" height="11" id="merchant-rating-star-filled-2" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-2-svg" font-size="11"><path id="merchant-rating-star-filled-2-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-2-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="merchant-rating-star-filled-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 bLJfRK"><div width="11" height="11" id="merchant-rating-star-filled-1" font-size="11" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 ccwZKj"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="11" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-star-filled-1-svg" font-size="11"><path id="merchant-rating-star-filled-1-path-1" fill="#FFFFFF" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-star-filled-1-path-2" fill="#FFFFFF" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div></div><div data-aqa-id="merchant-rating-service-rating-value" id="merchant-rating-service-tab-rating-value" class="RatedAmount-feefo-ui__sc-13grbzm-9 cgvOZW">4.8</div><div id="merchant-rating-service-tab-total-rating" class="TotalRating-feefo-ui__sc-13grbzm-21 dWtQGc">/<!-- -->5</div></div></div></div></div><div class="MerchantRatingProgressContainer-feefo-ui__sc-13grbzm-4 btbQGi"><div class="StarRatingProgressContainer-feefo-ui__sc-13grbzm-18 xhqBB"><div class="StarRatingProgressBarContainer-feefo-ui__sc-13grbzm-19 dIsqlO"><span data-aqa-id="merchant-rating-service-5-star-progress" id="merchant-rating-service-5-star-progress" class="StarProgressContainer-feefo-ui__sc-13grbzm-15 kONluo"><span id="merchant-rating-service-5-star-label" class="StarProgressLabelContainer-feefo-ui__sc-13grbzm-16 dABTOh"><p class="StarLabel-feefo-ui__sc-13grbzm-13 kNjdXc">5</p><div data-aqa-id="star" id="merchant-rating-service-5-grey-star-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gAeveZ"><div width="16" height="16" id="merchant-rating-service-5-grey-star" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-service-5-grey-star-svg" font-size="18"><path id="merchant-rating-service-5-grey-star-path-1" fill="#D9D9D9" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-service-5-grey-star-path-2" fill="#D9D9D9" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></span><span id="merchant-rating-service-5-progressbar-container" class="StarProgressbarContainer-feefo-ui__sc-13grbzm-14 hVfzEk"><div id="merchant-rating-service-5-progressbar" class="ProgressBarWrapper-feefo-ui__sc-pfnh7n-0 lcpLJe"><div backgroundColor="#ECECEC" data-testid="progress-container" data-aqa-id="progress-bar-container" id="merchant-rating-service-5-progressbar-container" class="Container-feefo-ui__sc-pfnh7n-1 eVyzHU"><div id="merchant-rating-service-5-progressbar-element" data-aqa-id="progress-bar-element" role="progressbar" tabindex="0" progressColor="#FFD100" progress="87.8048780487805" aria-valuenow="87.8048780487805" aria-valuemin="0" aria-label="87.8048780487805% Completed" aria-valuemax="100" class="Progress-feefo-ui__sc-pfnh7n-2 ProgressElement-feefo-ui__sc-pfnh7n-3 dKziyd"></div></div></div></span></span><span data-aqa-id="merchant-rating-service-4-star-progress" id="merchant-rating-service-4-star-progress" class="StarProgressContainer-feefo-ui__sc-13grbzm-15 kONluo"><span id="merchant-rating-service-4-star-label" class="StarProgressLabelContainer-feefo-ui__sc-13grbzm-16 dABTOh"><p class="StarLabel-feefo-ui__sc-13grbzm-13 kNjdXc">4</p><div data-aqa-id="star" id="merchant-rating-service-4-grey-star-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gAeveZ"><div width="16" height="16" id="merchant-rating-service-4-grey-star" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-service-4-grey-star-svg" font-size="18"><path id="merchant-rating-service-4-grey-star-path-1" fill="#D9D9D9" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-service-4-grey-star-path-2" fill="#D9D9D9" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></span><span id="merchant-rating-service-4-progressbar-container" class="StarProgressbarContainer-feefo-ui__sc-13grbzm-14 hVfzEk"><div id="merchant-rating-service-4-progressbar" class="ProgressBarWrapper-feefo-ui__sc-pfnh7n-0 lcpLJe"><div backgroundColor="#ECECEC" data-testid="progress-container" data-aqa-id="progress-bar-container" id="merchant-rating-service-4-progressbar-container" class="Container-feefo-ui__sc-pfnh7n-1 eVyzHU"><div id="merchant-rating-service-4-progressbar-element" data-aqa-id="progress-bar-element" role="progressbar" tabindex="0" progressColor="#FFD100" progress="9.75609756097561" aria-valuenow="9.75609756097561" aria-valuemin="0" aria-label="9.75609756097561% Completed" aria-valuemax="100" class="Progress-feefo-ui__sc-pfnh7n-2 ProgressElement-feefo-ui__sc-pfnh7n-3 dxmHkv"></div></div></div></span></span><span data-aqa-id="merchant-rating-service-3-star-progress" id="merchant-rating-service-3-star-progress" class="StarProgressContainer-feefo-ui__sc-13grbzm-15 kONluo"><span id="merchant-rating-service-3-star-label" class="StarProgressLabelContainer-feefo-ui__sc-13grbzm-16 dABTOh"><p class="StarLabel-feefo-ui__sc-13grbzm-13 kNjdXc">3</p><div data-aqa-id="star" id="merchant-rating-service-3-grey-star-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gAeveZ"><div width="16" height="16" id="merchant-rating-service-3-grey-star" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-service-3-grey-star-svg" font-size="18"><path id="merchant-rating-service-3-grey-star-path-1" fill="#D9D9D9" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-service-3-grey-star-path-2" fill="#D9D9D9" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></span><span id="merchant-rating-service-3-progressbar-container" class="StarProgressbarContainer-feefo-ui__sc-13grbzm-14 hVfzEk"><div id="merchant-rating-service-3-progressbar" class="ProgressBarWrapper-feefo-ui__sc-pfnh7n-0 lcpLJe"><div backgroundColor="#ECECEC" data-testid="progress-container" data-aqa-id="progress-bar-container" id="merchant-rating-service-3-progressbar-container" class="Container-feefo-ui__sc-pfnh7n-1 eVyzHU"><div id="merchant-rating-service-3-progressbar-element" data-aqa-id="progress-bar-element" role="progressbar" tabindex="0" progressColor="#FFD100" progress="2.4390243902439024" aria-valuenow="2.4390243902439024" aria-valuemin="0" aria-label="2.4390243902439024% Completed" aria-valuemax="100" class="Progress-feefo-ui__sc-pfnh7n-2 ProgressElement-feefo-ui__sc-pfnh7n-3 hXeId"></div></div></div></span></span><span data-aqa-id="merchant-rating-service-2-star-progress" id="merchant-rating-service-2-star-progress" class="StarProgressContainer-feefo-ui__sc-13grbzm-15 kONluo"><span id="merchant-rating-service-2-star-label" class="StarProgressLabelContainer-feefo-ui__sc-13grbzm-16 dABTOh"><p class="StarLabel-feefo-ui__sc-13grbzm-13 kNjdXc">2</p><div data-aqa-id="star" id="merchant-rating-service-2-grey-star-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gAeveZ"><div width="16" height="16" id="merchant-rating-service-2-grey-star" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-service-2-grey-star-svg" font-size="18"><path id="merchant-rating-service-2-grey-star-path-1" fill="#D9D9D9" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-service-2-grey-star-path-2" fill="#D9D9D9" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></span><span id="merchant-rating-service-2-progressbar-container" class="StarProgressbarContainer-feefo-ui__sc-13grbzm-14 hVfzEk"><div id="merchant-rating-service-2-progressbar" class="ProgressBarWrapper-feefo-ui__sc-pfnh7n-0 lcpLJe"><div backgroundColor="#ECECEC" data-testid="progress-container" data-aqa-id="progress-bar-container" id="merchant-rating-service-2-progressbar-container" class="Container-feefo-ui__sc-pfnh7n-1 eVyzHU"><div id="merchant-rating-service-2-progressbar-element" data-aqa-id="progress-bar-element" role="progressbar" tabindex="0" progressColor="#FFD100" progress="0" aria-valuenow="0" aria-valuemin="0" aria-label="0% Completed" aria-valuemax="100" class="Progress-feefo-ui__sc-pfnh7n-2 ProgressElement-feefo-ui__sc-pfnh7n-3 fHjDQx"></div></div></div></span></span><span data-aqa-id="merchant-rating-service-1-star-progress" id="merchant-rating-service-1-star-progress" class="StarProgressContainer-feefo-ui__sc-13grbzm-15 kONluo"><span id="merchant-rating-service-1-star-label" class="StarProgressLabelContainer-feefo-ui__sc-13grbzm-16 dABTOh"><p class="StarLabel-feefo-ui__sc-13grbzm-13 kNjdXc">1</p><div data-aqa-id="star" id="merchant-rating-service-1-grey-star-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gAeveZ"><div width="16" height="16" id="merchant-rating-service-1-grey-star" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none" viewBox="0 0 18 18" role="img" id="merchant-rating-service-1-grey-star-svg" font-size="18"><path id="merchant-rating-service-1-grey-star-path-1" fill="#D9D9D9" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="merchant-rating-service-1-grey-star-path-2" fill="#D9D9D9" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></span><span id="merchant-rating-service-1-progressbar-container" class="StarProgressbarContainer-feefo-ui__sc-13grbzm-14 hVfzEk"><div id="merchant-rating-service-1-progressbar" class="ProgressBarWrapper-feefo-ui__sc-pfnh7n-0 lcpLJe"><div backgroundColor="#ECECEC" data-testid="progress-container" data-aqa-id="progress-bar-container" id="merchant-rating-service-1-progressbar-container" class="Container-feefo-ui__sc-pfnh7n-1 eVyzHU"><div id="merchant-rating-service-1-progressbar-element" data-aqa-id="progress-bar-element" role="progressbar" tabindex="0" progressColor="#FFD100" progress="0" aria-valuenow="0" aria-valuemin="0" aria-label="0% Completed" aria-valuemax="100" class="Progress-feefo-ui__sc-pfnh7n-2 ProgressElement-feefo-ui__sc-pfnh7n-3 fHjDQx"></div></div></div></span></span></div><div class="StarRatingsContainer-feefo-ui__sc-13grbzm-20 doRnXf"><p data-aqa-id="merchant-rating-service-five-star-count" class="TotalStars-feefo-ui__sc-13grbzm-22 JlcnB">72</p><p data-aqa-id="merchant-rating-service-four-star-count" class="TotalStars-feefo-ui__sc-13grbzm-22 JlcnB">8</p><p data-aqa-id="merchant-rating-service-three-star-count" class="TotalStars-feefo-ui__sc-13grbzm-22 JlcnB">2</p><p data-aqa-id="merchant-rating-service-two-star-count" class="TotalStars-feefo-ui__sc-13grbzm-22 JlcnB">0</p><p data-aqa-id="merchant-rating-service-one-star-count" class="TotalStars-feefo-ui__sc-13grbzm-22 JlcnB">0</p></div></div></div><span data-aqa-id="merchant-rating-service-total-count" class="PastYearRatingsContainer-feefo-ui__sc-13grbzm-7 bxrTFc"><p class="PastYearRatingsValueLabel-feefo-ui__sc-13grbzm-8 kbnwGF">82</p><p class="PastYearLabel-feefo-ui__sc-13grbzm-6 ihrAHj"> ratings over the past year</p></span></div></div></div></div><div flex_direction="row" class="sc-c0682874-1 gbOJiq"><div class="sc-c0682874-3 kWoVOG"><div class="sc-c0682874-4 hrVwEk"><div class="sc-e24e8278-0 cfjgVu"><div 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id="sort-by-dropdown-icon-path" d="M13.793 8H6.207a.5.5 0 0 0-.353.854l3.792 3.792a.5.5 0 0 0 .708 0l3.792-3.792A.5.5 0 0 0 13.793 8Z" fill="currentColor"></path></svg></div></button><ul data-aqa-id="sort-by-dropdown-menu" data-testid="dropdown-menu" role="listbox" aria-labelledby="feefo-dropdown-Sort_by-label" id="feefo-dropdown-Sort_by-menu" class="StyledDropdownMenuOptions-feefo-ui__sc-o1biqr-5 btWVCt"></ul></div><button id="filter-review-button" buttonTheme="primary" data-aqa-id="reviews-filter-button" class="StyledButton-feefo-ui__sc-1pft5ie-2 fqMUqh sc-e24e8278-6 dCELnP"><div id="filter-review-button-button-space" class="ButtonSpace-feefo-ui__sc-1pft5ie-4 erGLko"><span id="filter-review-button-text" class="Span-feefo-ui__sc-199zvs7-8 ButtonText-feefo-ui__sc-1pft5ie-3 kJliEC dnkVDx">Filter Reviews</span><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none" viewBox="0 0 15 18" class="ButtonIcon" aria-hidden="true" id="filter-review-button-icon"><path fill="#343330" d="M11.792 9c0 .138-.049.27-.135.368a.43.43 0 0 1-.324.153H4a.43.43 0 0 1-.324-.153A.56.56 0 0 1 3.542 9a.56.56 0 0 1 .134-.368A.43.43 0 0 1 4 8.479h7.333c.122 0 .239.055.324.153.086.097.135.23.135.368m1.833-3.646H1.708a.43.43 0 0 0-.324.152.56.56 0 0 0-.134.368c0 .139.048.271.134.369a.43.43 0 0 0 .324.152h11.917a.43.43 0 0 0 .324-.152.56.56 0 0 0 .134-.369.56.56 0 0 0-.134-.368.43.43 0 0 0-.324-.152m-4.583 6.25h-2.75a.43.43 0 0 0-.324.153.56.56 0 0 0-.135.369c0 .138.049.27.135.368a.43.43 0 0 0 .324.153h2.75a.43.43 0 0 0 .324-.153.56.56 0 0 0 .134-.368.56.56 0 0 0-.134-.369.43.43 0 0 0-.324-.152"></path></svg></div></button></div><div class="sc-e24e8278-7 kkVllp"><div data-aqa-id="reviews-applied-filters" class="sc-e24e8278-8 jA-Dswb"><div data-aqa-id="reviews-time-filter-title" class="sc-e24e8278-9 ksNqXH">Time<!-- -->:</div><div data-aqa-id="reviews-time-filter-values" class="sc-e24e8278-10 ersJeT"><span data-aqa-id="reviews-year-time-filter-value">Past year</span></div><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" data-aqa-id="reviews-time-remove-filter-button" aria-label="Time-remove-filter-button" class="sc-e24e8278-11 fkzyWz"><circle cx="10" cy="10" r="10" fill="#0B06F9"></circle><rect width="10.667" height="1.333" x="6.703" y="5.757" fill="#fff" rx="0.667" transform="rotate(45 6.703 5.757)"></rect><rect width="10.667" height="1.333" x="14.242" y="6.7" fill="#fff" rx="0.667" transform="rotate(135 14.242 6.7)"></rect></svg></div></div></div><div class="sc-c0682874-8 cdtcOO"><div data-aqa-id="feedback-container" class="sc-3251946c-0 dRXJlU"><div class="sc-3251946c-1 eNBLKG"><div data-aqa-id="feedback-customer-details-container" class="sc-3251946c-2 fFEKVS"><div class="sc-9971eb42-7 ZBsxw"><div class="sc-9971eb42-8 bwJPW"><div data-aqa-id="avatar" class="MediaCustomerPhoto-feefo-ui__sc-1qwn52x-0 jHzHeR">LO</div><div class="sc-9971eb42-9 calcVV"><div data-aqa-id="customer-name" class="sc-9971eb42-10 iRguQW">Lorenzer</div><div class="sc-9971eb42-11 gktsqd"><div data-aqa-id="customer-feedback-date" class="sc-9971eb42-13 gBQsGp">12 months ago</div></div></div></div><div data-aqa-id="customer-purchased-date" class="sc-9971eb42-14 feAvtC">Date of purchase: 03/11/2023</div></div><div class="sc-9971eb42-4 fSljCG"><a href="https://www.feefo.com/en-GB/reviews/impact-factory/655c21a6e4b009f6baec6bb1/customer-review-" aria-label="feedback-url" id="review-summary-https://www.feefo.com/en-GB/reviews/impact-factory/655c21a6e4b009f6baec6bb1/customer-review-"><div data-aqa-id="star-rating" class="sc-fea02640-0 bynAca"><div class="sc-fea02640-1 kjMFaz"><div class="sc-fea02640-3 kEMEbo"><div data-aqa-id="star" id="customer-star-service-attributes-outlined-0-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-star-service-attributes-outlined-0" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-star-service-attributes-outlined-0-svg" font-size="18"><path id="customer-star-service-attributes-outlined-0-path-1" fill="#E3EBF5" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-star-service-attributes-outlined-0-path-2" fill="#E3EBF5" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="customer-star-service-attributes-outlined-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-star-service-attributes-outlined-1" font-size="18" 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data-aqa-id="star" id="customer-star-service-attributes-outlined-1-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-star-service-attributes-outlined-1" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-star-service-attributes-outlined-1-svg" font-size="18"><path id="customer-star-service-attributes-outlined-1-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-star-service-attributes-outlined-1-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 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6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="customer-star-service-attributes-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-star-service-attributes-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-star-service-attributes-outlined-4-svg" font-size="18"><path id="customer-star-service-attributes-outlined-4-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-star-service-attributes-outlined-4-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div></div></div></a></div><div class="sc-9971eb42-3 ffNIF"></div></div><div class="sc-3251946c-3 dOdHwh"><div data-aqa-id="customer-comment-what-customer-says" class="sc-d23b41c-1 hFNXEs">What Lorenzer said about Impact Factory<!-- -->:</div><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-container" class="sc-d23b41c-5 epKtko"><span data-aqa-id="customer-comment"> <div class="sc-1edd9af3-0 hRXwrD">Although this training was via Teams, it went well and trainer made me feel comfortable and confident. I am not use to this way of training but it went very well and will surely have training like thi</div></span><span>...</span><br/><span data-aqa-id="customer-comment-read-more-button" style="margin-top:1.25rem"><div id="cusomter-comment-read-all" class="UnderlinedButtonStyle-feefo-ui__sc-1pft5ie-0 flEjGI">Read all<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" fill="none" viewBox="0 0 18 18" id="cusomter-comment-read-all-icon-right"><path fill="#292F36" d="M2.977 6.352a.563.563 0 0 1 .796 0L9 11.58l5.227-5.228a.563.563 0 0 1 .796.796l-5.625 5.625a.56.56 0 0 1-.796 0L2.977 7.148a.56.56 0 0 1 0-.796"></path></svg></div></span></div></div></div><div class="sc-3251946c-9 cBVIOq"><div data-aqa-id="comment-container" class="sc-74a40ac-0 kkmleT"><div class="sc-74a40ac-2 kOeilv"><div data-aqa-id="comment-logo" class="sc-74a40ac-3 fAVmgq"><img alt="Merchant Logo" data-aqa-id="comment-logo" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" style="color:transparent;object-fit:contain" src="https://www.feefo.com/api/merchant-image/impact-factory-logo.png"/></div><div class="sc-74a40ac-4 fpCMTV"><div data-aqa-id="comment-author" class="sc-74a40ac-5 ijuZup">Taylor Ali</div><div class="sc-74a40ac-6 eXKSyo"><div data-aqa-id="comment-location" class="sc-74a40ac-7 ciDqwY">Impact Factory</div><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><div data-aqa-id="comment-date" class="sc-74a40ac-9 bbSJfX">11 months ago</div></div></div></div><div data-aqa-id="comment-content" class="sc-74a40ac-8 iRuzzd"><div class="sc-1edd9af3-0 hRXwrD">Hi Lorenzer, Thank you so much for your five star review of our One-Day Customer Service course. We're so pleased to hear that you had an enjoyable remote training experience with us. We know it can present challenges, so it is excellent to know that you would be interested in attending online training again. Do remember we remain a resource for you if you have any questions or need any additional advice. We also run free one hour remote tasters every month which you are welcome to attend. www.impactfactory.com and click the Free Tasters tab. Very best Taylor, Digital Marketing Manager Impact Factory</div></div></div></div><div data-aqa-id="feedback-product-container" class="sc-3251946c-7 gkrUVt"><div class="sc-3251946c-5 dntMQo"><div data-aqa-id="feedback-product-reviews-label" class="sc-3251946c-6 gcPJvM">Product reviews</div></div><div elementTitle="[object Object]" class="AccordionContainer-feefo-ui__sc-1iu2nuw-0 hflUhO sc-3251946c-8 iDVGYo" data-aqa-id="accordion-feedback-accordion-title-656724cde4b0e1430ffc4639"><div elementTitle="[object Object]" class="AccordionWrapper-feefo-ui__sc-1iu2nuw-1 bOYaAw"><h3><button aria-controls="Feedback_Accordion_Title_656724cde4b0e1430ffc4639_content" aria-expanded="false" id="Feedback_Accordion_Title_656724cde4b0e1430ffc4639_button" class="AccordionTitleWrapper-feefo-ui__sc-1iu2nuw-2 iGMzpE"><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-summery" class="sc-d23b41c-3 jZfJJZ">Customer Service Course - 1 Day</div><div data-aqa-id="customer-comment-product-container-accordion" class="sc-d23b41c-5 meFmZ"><span data-aqa-id="customer-comment"><div class="sc-1edd9af3-0 hRXwrD">It made me really think of my role. Patience, listening skills, attitude.</div></span></div><div class="sc-9971eb42-6 bGmCeS"><div data-aqa-id="star-rating" class="sc-fea02640-0 bynAca"><div class="sc-fea02640-1 kjMFaz"><div class="sc-fea02640-3 kEMEbo"><div data-aqa-id="star" id="customer-comment-media-star-rating-outlined-0-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-comment-media-star-rating-outlined-0" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-0-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-0-path-1" fill="#E3EBF5" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-0-path-2" fill="#E3EBF5" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 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viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-3-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-3-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-3-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="customer-comment-media-star-rating-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-comment-media-star-rating-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-4-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-4-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-4-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div></div></div><a href="impact-factory/products/customer-service-course-1-day?sku=CUST1&displayFeedbackType=PRODUCT&timeFrame=YEAR" aria-label="More reviews of the product" data-aqa-id="customer-comment-more-reviews-of-the-product" id="more-reviews-of-the-product-id-656724cde4b0e1430ffc4639" class="sc-d23b41c-4 icOBjU">More reviews of this product (7)</a><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><a href="https://www.impactfactory.com/cust1" aria-label="View product page" data-aqa-id="customer-comment-view-product-page" target="_blank" id="view-product-page-id-656724cde4b0e1430ffc4639" class="sc-d23b41c-4 icOBjU">View product website</a></div></div><div class="AccordionArrow-feefo-ui__sc-1iu2nuw-4 gNQOwQ"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 18 18" font-size="1.125rem"><path fill="#292F36" d="M2.977 6.352a.563.563 0 0 1 .796 0L9 11.58l5.227-5.228a.563.563 0 0 1 .796.796l-5.625 5.625a.56.56 0 0 1-.796 0L2.977 7.148a.56.56 0 0 1 0-.796"></path></svg></div></button></h3><div aria-hidden="true" id="Feedback_Accordion_Title_656724cde4b0e1430ffc4639_content" role="region" aria-labelledby="Feedback_Accordion_Title_656724cde4b0e1430ffc4639_button" contentFontSize="0.875rem !important" class="AccordionContent-feefo-ui__sc-1iu2nuw-5 hxpqlR"><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-container" class="sc-d23b41c-5 epKtko"><span data-aqa-id="customer-comment"> <div class="sc-1edd9af3-0 hRXwrD">It made me really think of my role. Patience, listening skills, attitude.</div></span></div></div><br/><div class="sc-3251946c-9 cBVIOq"><div data-aqa-id="comment-container" class="sc-74a40ac-0 kkmleT"><div class="sc-74a40ac-2 kOeilv"><div data-aqa-id="comment-logo" class="sc-74a40ac-3 fAVmgq"><img alt="Merchant Logo" data-aqa-id="comment-logo" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" style="color:transparent;object-fit:contain" src="https://www.feefo.com/api/merchant-image/impact-factory-logo.png"/></div><div class="sc-74a40ac-4 fpCMTV"><div data-aqa-id="comment-author" class="sc-74a40ac-5 ijuZup">Taylor Ali</div><div class="sc-74a40ac-6 eXKSyo"><div data-aqa-id="comment-location" class="sc-74a40ac-7 ciDqwY">Impact Factory</div><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><div data-aqa-id="comment-date" class="sc-74a40ac-9 bbSJfX">11 months ago</div></div></div></div><div data-aqa-id="comment-content" class="sc-74a40ac-8 iRuzzd"><div class="sc-1edd9af3-0 hRXwrD">Hello again, Lorenzer! Thank you for your four star review of our One-Day Customer Service course. We are thrilled that you enjoyed the course and were able to think of your role with some immediate takeaways. We do believe that small changes make the biggest impact. Thank you for taking the time to give us feedback - we really appreciate it. We hope to welcome you to Impact Factory again. Very best, Taylor, Digital Marketing Manager Impact Factory</div></div></div></div></div></div></div></div><div class="sc-3251946c-10 gJFiju"><div class="sc-3251946c-11 cMWRxC"><div data-aqa-id="feedback-like-button" tabindex="0" id="feedback-like-button-for-feedback-655c21a6e4b009f6baec6bb1" class="sc-3251946c-12 dITaOZ"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" id="feedback-like-button-for-feedback-655c21a6e4b009f6baec6bb1-icon"><path stroke="#000000" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.834 18.333V9.167m-4.167 1.666v5.834c0 .92.746 1.666 1.667 1.666h11.188a2.5 2.5 0 0 0 2.471-2.12l.898-5.833A2.5 2.5 0 0 0 15.42 7.5H12.5a.833.833 0 0 1-.833-.833V3.72c0-1.134-.92-2.054-2.055-2.054-.27 0-.516.159-.626.406L6.054 8.672a.83.83 0 0 1-.762.495H3.334c-.92 0-1.667.746-1.667 1.666"></path></svg>0</div><div tabindex="0" data-aqa-id="feedback-share-button" id="feedback-share-button-for-feedback-655c21a6e4b009f6baec6bb1" class="sc-3251946c-12 dITaOZ">Share<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" id="feedback-share-button-for-feedback-655c21a6e4b009f6baec6bb1-icon"><path stroke="#292F36" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="m7.158 11.258 5.692 3.317m-.008-9.15L7.158 8.742M17.5 4.167a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0M7.5 10a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0m10 5.833a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0"></path></svg></div></div></div></div></div><div data-aqa-id="feedback-container" class="sc-3251946c-0 dRXJlU"><div class="sc-3251946c-1 eNBLKG"><div data-aqa-id="feedback-customer-details-container" class="sc-3251946c-2 fFEKVS"><div class="sc-9971eb42-7 ZBsxw"><div class="sc-9971eb42-8 bwJPW"><div data-aqa-id="avatar" class="MediaCustomerPhoto-feefo-ui__sc-1qwn52x-0 jHzHeR"><div height="18" width="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 tmeFg"><svg width="18" height="18" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg" role="img"><circle cx="10" cy="6" r="4" stroke="#303030" stroke-width="2"></circle><path d="M17.5 18c0-5-2.5-8-7.5-8s-8 3-8 8" stroke="#303030" stroke-width="2" stroke-linecap="round"></path></svg></div></div><div class="sc-9971eb42-9 calcVV"><div data-aqa-id="customer-name" class="sc-9971eb42-10 iRguQW">Trusted Customer</div><div class="sc-9971eb42-11 gktsqd"><div data-aqa-id="customer-feedback-date" class="sc-9971eb42-13 gBQsGp">12 months ago</div></div></div></div><div data-aqa-id="customer-purchased-date" class="sc-9971eb42-14 feAvtC">Date of purchase: 10/11/2023</div></div><div class="sc-9971eb42-4 fSljCG"><a href="https://www.feefo.com/en-GB/reviews/impact-factory/6565469de4b01da550b0c7ad/customer-review-" aria-label="feedback-url" id="review-summary-https://www.feefo.com/en-GB/reviews/impact-factory/6565469de4b01da550b0c7ad/customer-review-"><div data-aqa-id="star-rating" 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6.367 7.992 6.34 6.056z"></path><path id="customer-star-service-attributes-outlined-3-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="customer-star-service-attributes-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-star-service-attributes-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-star-service-attributes-outlined-4-svg" font-size="18"><path id="customer-star-service-attributes-outlined-4-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-star-service-attributes-outlined-4-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div></div></div></a></div><div class="sc-9971eb42-3 ffNIF"></div></div><div class="sc-3251946c-3 dOdHwh"><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-container" class="sc-d23b41c-5 epKtko"><span data-aqa-id="customer-comment"> <div class="sc-1edd9af3-0 hRXwrD">They sent all relevant information regarding the course straight away and again before the training. They were on hand when I called to ask a few questions and put my mind at ease.</div></span></div></div></div><div class="sc-3251946c-9 cBVIOq"><div data-aqa-id="comment-container" class="sc-74a40ac-0 kkmleT"><div class="sc-74a40ac-2 kOeilv"><div data-aqa-id="comment-logo" class="sc-74a40ac-3 fAVmgq"><img alt="Merchant Logo" data-aqa-id="comment-logo" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" style="color:transparent;object-fit:contain" src="https://www.feefo.com/api/merchant-image/impact-factory-logo.png"/></div><div class="sc-74a40ac-4 fpCMTV"><div data-aqa-id="comment-author" class="sc-74a40ac-5 ijuZup">Taylor Ali</div><div class="sc-74a40ac-6 eXKSyo"><div data-aqa-id="comment-location" class="sc-74a40ac-7 ciDqwY">Impact Factory</div><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><div data-aqa-id="comment-date" class="sc-74a40ac-9 bbSJfX">11 months ago</div></div></div></div><div data-aqa-id="comment-content" class="sc-74a40ac-8 iRuzzd"><div class="sc-1edd9af3-0 hRXwrD">Hi there, Thank you so much for your five star review of our One-Day Performance Management course. We're pleased to hear that you received all of the pre-course preparation documents and were put at ease when speaking with our team. We always help in any way that we can! Do remember we remain a resource for you if you have any questions or need any additional advice. We also run free one hour remote tasters every month which you are welcome to attend. www.impactfactory.com and click the Free Tasters tab. Very best Taylor, Digital Marketing Manager Impact Factory</div></div></div></div><div data-aqa-id="feedback-product-container" class="sc-3251946c-7 gkrUVt"><div class="sc-3251946c-5 dntMQo"><div data-aqa-id="feedback-product-reviews-label" class="sc-3251946c-6 gcPJvM">Product reviews</div></div><div elementTitle="[object Object]" class="AccordionContainer-feefo-ui__sc-1iu2nuw-0 hflUhO sc-3251946c-8 iDVGYo" data-aqa-id="accordion-feedback-accordion-title-6566d723e4b0e3e103092082"><div elementTitle="[object Object]" class="AccordionWrapper-feefo-ui__sc-1iu2nuw-1 bOYaAw"><h3><button aria-controls="Feedback_Accordion_Title_6566d723e4b0e3e103092082_content" aria-expanded="false" id="Feedback_Accordion_Title_6566d723e4b0e3e103092082_button" class="AccordionTitleWrapper-feefo-ui__sc-1iu2nuw-2 iGMzpE"><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-summery" class="sc-d23b41c-3 jZfJJZ">Performance Management Course</div><div data-aqa-id="customer-comment-product-container-accordion" class="sc-d23b41c-5 meFmZ"><span data-aqa-id="customer-comment"><div class="sc-1edd9af3-0 hRXwrD">Great insight into how to performance manage a team overall. It has been a while for me since leading a team, so helped a lot. Also gave a greater un</div></span><span>...</span></div><div class="sc-9971eb42-6 bGmCeS"><div data-aqa-id="star-rating" class="sc-fea02640-0 bynAca"><div class="sc-fea02640-1 kjMFaz"><div class="sc-fea02640-3 kEMEbo"><div data-aqa-id="star" id="customer-comment-media-star-rating-outlined-0-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-comment-media-star-rating-outlined-0" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-0-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-0-path-1" fill="#E3EBF5" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-0-path-2" fill="#E3EBF5" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 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viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-3-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-3-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-3-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div><div data-aqa-id="star" id="customer-comment-media-star-rating-outlined-4-container" class="StarContainer-feefo-ui__sc-bwwjrc-0 gYTOFQ"><div width="21" height="21" id="customer-comment-media-star-rating-outlined-4" font-size="18" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 njaeq"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="21" fill="none" viewBox="0 0 18 18" role="img" id="customer-comment-media-star-rating-outlined-4-svg" font-size="18"><path id="customer-comment-media-star-rating-outlined-4-path-1" fill="#FFD100" d="m6.342 6.058-5.94.461c-.387.03-.544.536-.248.797l3.285 2.918C5.166 9.7 6.367 7.992 6.34 6.056z"></path><path id="customer-comment-media-star-rating-outlined-4-path-2" fill="#FFD100" d="m17.599 6.528-5.945-.462L9.4.282a.425.425 0 0 0-.8 0L7.544 2.989c.38.737.614 1.584.676 2.507.178 2.56-1.252 4.97-3.529 5.861l.012.01-1.417 6.071c-.092.394.319.706.647.493L9 14.64l5.068 3.29c.328.213.739-.1.647-.493l-1.417-6.07 4.55-4.041c.295-.263.138-.768-.248-.797z"></path></svg></div></div></div></div></div><a href="impact-factory/products/performance-management-course?sku=PMAN1&displayFeedbackType=PRODUCT&timeFrame=YEAR" aria-label="More reviews of the product" data-aqa-id="customer-comment-more-reviews-of-the-product" id="more-reviews-of-the-product-id-6566d723e4b0e3e103092082" class="sc-d23b41c-4 icOBjU">More reviews of this product (6)</a><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><a href="https://www.impactfactory.com" aria-label="View product page" data-aqa-id="customer-comment-view-product-page" target="_blank" id="view-product-page-id-6566d723e4b0e3e103092082" class="sc-d23b41c-4 icOBjU">View product website</a></div></div><div class="AccordionArrow-feefo-ui__sc-1iu2nuw-4 gNQOwQ"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 18 18" font-size="1.125rem"><path fill="#292F36" d="M2.977 6.352a.563.563 0 0 1 .796 0L9 11.58l5.227-5.228a.563.563 0 0 1 .796.796l-5.625 5.625a.56.56 0 0 1-.796 0L2.977 7.148a.56.56 0 0 1 0-.796"></path></svg></div></button></h3><div aria-hidden="true" id="Feedback_Accordion_Title_6566d723e4b0e3e103092082_content" role="region" aria-labelledby="Feedback_Accordion_Title_6566d723e4b0e3e103092082_button" contentFontSize="0.875rem !important" class="AccordionContent-feefo-ui__sc-1iu2nuw-5 hxpqlR"><div class="sc-d23b41c-2 ctyGXN"><div data-aqa-id="customer-comment-container" class="sc-d23b41c-5 epKtko"><span data-aqa-id="customer-comment"> <div class="sc-1edd9af3-0 hRXwrD">Great insight into how to performance manage a team overall. It has been a while for me since leading a team, so helped a lot. Also gave a greater understanding of how to deal with situations head on</div></span><span>...</span><br/><span data-aqa-id="customer-comment-read-more-button" style="margin-top:1.25rem"><div id="cusomter-comment-read-all" class="UnderlinedButtonStyle-feefo-ui__sc-1pft5ie-0 flEjGI">Read all<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" fill="none" viewBox="0 0 18 18" id="cusomter-comment-read-all-icon-right"><path fill="#292F36" d="M2.977 6.352a.563.563 0 0 1 .796 0L9 11.58l5.227-5.228a.563.563 0 0 1 .796.796l-5.625 5.625a.56.56 0 0 1-.796 0L2.977 7.148a.56.56 0 0 1 0-.796"></path></svg></div></span></div></div><br/><div class="sc-3251946c-9 cBVIOq"><div data-aqa-id="comment-container" class="sc-74a40ac-0 kkmleT"><div class="sc-74a40ac-2 kOeilv"><div data-aqa-id="comment-logo" class="sc-74a40ac-3 fAVmgq"><img alt="Merchant Logo" data-aqa-id="comment-logo" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" style="color:transparent;object-fit:contain" src="https://www.feefo.com/api/merchant-image/impact-factory-logo.png"/></div><div class="sc-74a40ac-4 fpCMTV"><div data-aqa-id="comment-author" class="sc-74a40ac-5 ijuZup">Taylor Ali</div><div class="sc-74a40ac-6 eXKSyo"><div data-aqa-id="comment-location" class="sc-74a40ac-7 ciDqwY">Impact Factory</div><svg xmlns="http://www.w3.org/2000/svg" width="4" height="4" fill="none" viewBox="0 0 4 5"><circle cx="2" cy="2.5" r="2" fill="#AFAFAF"></circle></svg><div data-aqa-id="comment-date" class="sc-74a40ac-9 bbSJfX">11 months ago</div></div></div></div><div data-aqa-id="comment-content" class="sc-74a40ac-8 iRuzzd"><div class="sc-1edd9af3-0 hRXwrD">Hello again! Thank you once more for your five star review of our One-Day Performance Management course. We are absolutely delighted that you enjoyed the course and found it insightful to your management journey. We strongly believe in practical work, so we are thrilled that this provided a greater understanding to help you deal with specific situations. Thank you for taking the time to give us feedback - we really appreciate it. We hope to welcome you to Impact Factory again. Very best, Taylor, Digital Marketing Manager Impact Factory</div></div></div></div></div></div></div></div><div class="sc-3251946c-10 gJFiju"><div class="sc-3251946c-11 cMWRxC"><div data-aqa-id="feedback-like-button" tabindex="0" id="feedback-like-button-for-feedback-6565469de4b01da550b0c7ad" class="sc-3251946c-12 dITaOZ"><svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" id="feedback-like-button-for-feedback-6565469de4b01da550b0c7ad-icon"><path stroke="#000000" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.834 18.333V9.167m-4.167 1.666v5.834c0 .92.746 1.666 1.667 1.666h11.188a2.5 2.5 0 0 0 2.471-2.12l.898-5.833A2.5 2.5 0 0 0 15.42 7.5H12.5a.833.833 0 0 1-.833-.833V3.72c0-1.134-.92-2.054-2.055-2.054-.27 0-.516.159-.626.406L6.054 8.672a.83.83 0 0 1-.762.495H3.334c-.92 0-1.667.746-1.667 1.666"></path></svg>0</div><div tabindex="0" data-aqa-id="feedback-share-button" id="feedback-share-button-for-feedback-6565469de4b01da550b0c7ad" class="sc-3251946c-12 dITaOZ">Share<svg xmlns="http://www.w3.org/2000/svg" width="1em" height="1em" fill="none" viewBox="0 0 20 20" id="feedback-share-button-for-feedback-6565469de4b01da550b0c7ad-icon"><path stroke="#292F36" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="m7.158 11.258 5.692 3.317m-.008-9.15L7.158 8.742M17.5 4.167a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0M7.5 10a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0m10 5.833a2.5 2.5 0 1 1-5 0 2.5 2.5 0 0 1 5 0"></path></svg></div></div></div></div></div></div><div class="sc-8e249707-0 jVqRpW"><ul class="PaginateContainer-feefo-ui__sc-1bopp9g-0 jPAsZs" role="navigation" aria-label="Pagination"><li class="previous"><a class="" href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR&page=8" tabindex="0" role="button" aria-disabled="false" aria-label="Previous page" rel="prev"><div id="previous page" font-size="1.25rem" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 pGpjN"><svg width="1em" height="1em" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg" role="img" id="previous page" font-size="1.25rem"><path fill-rule="evenodd" clip-rule="evenodd" d="M8.293 15.707a1 1 0 0 0 1.414-1.414L6.414 11H16a1 1 0 1 0 0-2H6.414l3.293-3.293a1 1 0 0 0-1.414-1.414l-5 5a1 1 0 0 0 0 1.414l5 5Z" fill="currentColor"></path></svg></div></a></li><li><a href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR&page=1" tabindex="0" aria-label="Page 1">1</a></li><li class="break"><a role="button" tabindex="0" aria-label="Jump backward">...</a></li><li><a rel="prev" href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR&page=8" tabindex="0" aria-label="Page 8">8</a></li><li class="active"><a rel="canonical" href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR&page=9" tabindex="-1" aria-label="Page 9 is your current page" aria-current="page">9</a></li><li class="next disabled-buttons"><a class=" " href="https://www.feefo.com/en-GB/reviews/impact-factory?displayFeedbackType=BOTH&timeFrame=YEAR&page=10" tabindex="-1" role="button" aria-disabled="true" aria-label="Next page" rel="next"><div id="next page" font-size="1.25rem" class="IconWrapperContainer-feefo-ui__sc-13vzm5b-0 pGpjN"><svg width="1em" height="1em" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg" role="img" id="next page" font-size="1.25rem"><path fill-rule="evenodd" clip-rule="evenodd" d="M11.707 4.293a1 1 0 1 0-1.414 1.414L13.586 9H4a1 1 0 1 0 0 2h9.586l-3.293 3.293a1 1 0 1 0 1.414 1.414l5-5a1 1 0 0 0 0-1.414l-5-5Z" fill="currentColor"></path></svg></div></a></li></ul></div></div><div data-aqa-id="merchant-image-gallery" class="sc-c0682874-5 islkiZ"><div class="sc-9476520e-0 jAEFdD"><div class="sc-9476520e-1 fqJAsZ"><span data-aqa-id="review-invite-link" class="sc-9476520e-2 eIaxsW"><div gradientBorderGap="4" class="StyledLinkTextContainer-feefo-ui__sc-a2xigi-1 eiOCzP"><a target="_blank" href="https://www.feefo.com/uk/business/for-reviewers/leave-review" title="leave review page - 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