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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. 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Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="en-US" onover-preload="1">Directory<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. 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Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. 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The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/softuer-za-upravlenie-na-klientskoto-izjivyavane/" title="Софтуерът за клиентско изживяване играе ключова роля в събирането, подреждането и проследяването на обратната връзка от клиентите в съвременния бизнес." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/software-zakaznicke-zkusenosti/" title="LiveAgent zvyšuje spokojenost zákazníků pomocí vícekanálového softwaru pro zákazníky. V této příručce vám ukážeme, jak." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/customer-experience-software/" title="Oplev den bedste kundeoplevelsessoftware 2024 hos LiveAgent. Saml, organiser og spor kundefeedback effektivt." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/kundenerfahrungssoftware/" title="Entdecken Sie die beste Kundenerfahrungssoftware 2024 mit Funktionen wie Reisekartierung & 360-Grad-Ansicht für maximale Zufriedenheit!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/kliendikogemuse-tarkvara/" title="Avasta parim kliendikogemuse tarkvara LiveAgentiga, mis parandab klientide rahulolu reaalajas vestluste, jagatud postkastide ja automatiseerimise abil. Täiuslik lahendus ettevõtetele, et hallata klientide päringuid ja suurendada sidet mitmel platvormil. Vaata, mis teeb LiveAgentist 2022. aasta parima valiku!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-de-experiencia-del-cliente/" title="LiveAgent mejora la satisfacción del cliente con un software de experiencia del cliente multicanal. En esta guía, te mostraremos cómo." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/logiciel-de-gestion-de-lexperience-client/" title="LiveAgent améliore la satisfaction de vos clients grâce à un logiciel d'expérience client multicanal. Nous allons vous expliquer dans ce guide comment." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-empeirias-pelatwn/" title="Το LiveAgent βελτιώνει την ικανοποίηση των πελατών με ένα λογισμικό εμπειρίας πελατών πολλών καναλιών. Σε αυτόν τον οδηγό, θα σας δείξουμε το πώς." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/korisnicko-iskustvo-softver/" title="Softver za korisničko iskustvo igra ključnu ulogu u prikupljanju, organizaciji i praćenju povratnih informacija klijenata u modernom poslovanju." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/software-per-lesperienza-del-cliente/" title="Scopri come stupire i tuoi clienti e migliorare la loro soddisfazione con il miglior software per l'esperienza del cliente del 2024. Esplora i componenti, i modelli di prezzo e prova una demo gratuita per distinguerti dalla concorrenza. Visita il nostro sito per saperne di più!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-pieredzes-programmatura/" title="Klientu pieredzes programmatūrai ir būtiska nozīme klientu atsauksmju apkopošanā, organizēšanā un izsekošanā mūsdienu biznesā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-patirties-programine-iranga/" title="Šiuolaikiniame versle klientų patirties programinė įranga atlieka svarbų vaidmenį renkant, organizuojant ir stebint klientų atsiliepimus." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/vasarloi-elmeny-szoftver/" title="Fedezze fel a 2024-es legjobb ügyfélélményt biztosító szoftvereket, és emelje vállalkozását új szintre a LiveAgent segítségével!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenervaring-software/" title="Software voor klantervaring speelt een sleutelrol bij het verzamelen, organiseren en volgen van klantenfeedback in een modern bedrijf." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/oprogramowanie-do-zarzadzania-doswiadczeniami-klientow-cx/" title="Odkryj najlepsze oprogramowanie CX w 2024 roku! Popraw obsługę i zaangażowanie klientów dzięki LiveAgent. Dowiedz się więcej teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/software-pentru-experienta-clientilor/" title="LiveAgent îmbunătățește satisfacția clienților cu un software multi-canal pentru experiența clienților. În acest ghid, vă vom arăta cum." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-dlya-upravleniya-kliyentskim-opytom/" title="Российская система LiveAgent повышает уровень удовлетворенности клиентов, с помощью многоканального программного обеспечения для управления клиентским опытом. В этом руководстве мы покажем вам, каким образом." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/softver-pre-zazitok-zakaznika/" title="Vylepšite zákaznícky zážitok s LiveAgent: tiketovanie, live chat, call centrum a viac. Začnite 14-dňovú bezplatnú skúšku!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/programska-oprema-za-upravljanje-izkusnj-strank/" title="Odkrijte najboljšo programsko opremo za upravljanje izkušenj strank leta 2024 z LiveAgentom. Izboljšajte interakcije, zadovoljstvo strank in pridobite popoln nadzor nad strankinim potovanjem. 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Tìm hiểu cách các công cụ hàng đầu giúp doanh nghiệp cải thiện quản lý yêu cầu và phản hồi từ khách hàng, đồng thời đọc đánh giá thực tế từ người dùng. Thông tin chi tiết và hướng dẫn chọn lựa phần mềm phù hợp nhất cho doanh nghiệp của bạn." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/customer-experience-software/" title="يلعب برنامج تجربة العملاء دورًا رئيسيًا في جمع وتنظيم وتتبع ملاحظات العملاء في الشركات الحديثة." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-experiencia-do-cliente/" title="Melhore o atendimento ao cliente com o melhor software de experiência de 2024. 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!important}.FilterMenu__item{margin-bottom:.143em}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu__item [type=checkbox]:checked+label,.FilterMenu__item [type=radio]:checked+label{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.FilterMenu a[href]{display:block;margin-bottom:.143em}.FilterMenu a[href] .FilterMenu__item-title{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu a[href].active .FilterMenu__item-title{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Customer experience software</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-customer-experience-software">Customer experience software</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Discover top customer experience software for 2024 with features like live chat, ticketing, and social media integration. Compare prices and benefits to enhance customer service and engagement.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2020-07-21 5:07 pm +02:00"> Published on July 21, 2020 </span> by <a href="https://www.liveagent.com/author/daniel-pison/" title="Author - Daniel Pison" hreflang="en-US" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="November 19, 2024 5:07 pm +02:00"> Last modified on November 19, 2024 at 5:07 pm. </span> </div>  </div> <div class="compact-header__right">  <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What is customer experience software?</span></a><a href="#why-is-customer-experience-software-important" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Why is customer experience software important?</span></a><a href="#how-does-customer-experience-software-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How does customer experience software work?</span></a><a href="#components-of-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Components of customer experience software</span></a><a href="#ticketing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Ticketing</span></a><a href="#live-chat" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Live chat</span></a><a href="#call-center" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Call center</span></a><a href="#social-media-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Social media management</span></a><a href="#customer-portal" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Customer Portal</span></a><a href="#knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Knowledge base</span></a><a href="#key-features-of-effective-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Key features of effective customer experience software</span></a><a href="#h-journey-mapping" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Journey mapping</span></a><a href="#h-customer-feedback" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Customer feedback</span></a><a href="#how-to-choose-the-best-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How to choose the best customer experience software</span></a><a href="#commitments" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Commitments</span></a><a href="#pricing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Pricing</span></a><a href="#support" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Support</span></a><a href="#provided-contact-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Provided Contact Options</span></a><a href="#ability-to-scale-up-down" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Ability to scale up/down</span></a><a href="#software-limitations" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Software Limitations</span></a><a href="#collaboration-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Collaboration Options</span></a><a href="#demo-version-of-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Demo version of customer experience software</span></a><a href="#what-is-the-best-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What is the best customer experience software?</span></a><a href="#benefits-of-using-a-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Benefits of using a customer experience software</span></a><a href="#implementation-of-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Implementation of customer experience software</span></a><a href="#cost-of-help-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Cost of help customer experience software</span></a><a href="#pricing-models-of-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Pricing models of customer experience software</span></a><a href="#top-20-providers-of-customer-experience-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Top 20 providers of customer experience software</span></a><a href="#1-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#2-surveylegend" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">2. SurveyLegend</span></a><a href="#3-hubspot-service-hub" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">3. Hubspot Service Hub</span></a><a href="#4-pipedrive" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">4. Pipedrive</span></a><a href="#5-survio" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">5. Survio</span></a><a href="#6-nicereply" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">6. NiceReply</span></a><a href="#7-zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">7. Zendesk</span></a><a href="#8-smartlook" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">8. Smartlook</span></a><a href="#9-intercom" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">9. Intercom</span></a><a href="#10-freshdesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">10. Freshdesk</span></a><a href="#11-sprinklr" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">11. Sprinklr</span></a><a href="#12-zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">12. Zoho Desk</span></a><a href="#13-bitrix" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">13. Bitrix</span></a><a href="#14-surveymonkey-cx" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">14. SurveyMonkey CX</span></a><a href="#15-startquestion" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">15. Startquestion</span></a><a href="#16-userlike" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">16. Userlike</span></a><a href="#recommended-for" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Recommended for</span></a><a href="#17-monday-com" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">17. Monday.com</span></a><a href="#18-canny" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">18. Canny</span></a><a href="#19-salesforce-service-cloud" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">19. Salesforce Service Cloud</span></a><a href="#20-activecampaign" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">20. ActiveCampaign</span></a><a href="#customer-experience-software-compared" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Customer experience software compared</span></a><a href="#is-a-free-trial-of-customer-experience-software-useful" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Is a free trial of customer experience software useful?</span></a><a href="#conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Conclusion</span></a></div></div></div></div>   </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <p>With all the convenience and accessibility that the Internet provides, <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service</a> seems to have taken a back seat. So often, we as users just want to find a simple answer to our problem or speak with an actual person. Unfortunately, many businesses aren’t sure how to do this practically, an it provides a return on investd their customers (or potential customers) suffer as a result.</p> <p>Thankfully, an entire industry has emerged to help. Here, we’ll briefly discuss what that means and go through the list of the 20 best customer experience software in 2024.</p> <h2 id="h-what-is-customer-experience-software"><strong>What is customer experience software?</strong></h2> <p>Before we can understand customer experience software, we need to define CX.</p> <p><a href="https://www.liveagent.com/customer-support-glossary/customer-experience/" title="All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience." hreflang="en-US" onover-preload="1">Customer experience</a> (also known as CX) is the sum of the experiences that your customers have when interacting with your company or brand. Successful businesses emphasize the importance of customer experience because nearly every customer expects a personal relationship with the brands they interact with.</p> <p>Customer experience software refers to SaaS platforms designed to guide the entire customer journey while offering a seamless experience. These tools replicate in-store customer service online and support businesses in delivering consistent experiences through a single platform.</p> <p>So even though they may not physically walk up to an associate, they can still find the help they need by using various tools.</p> <p>The best customer experience programs will allow visitors to find help through the following methods:</p> <ul class="wp-block-list"> <li><strong>Support tickets</strong>: this allows customers to submit issues to the help desk. Employees can manually or set automatic assignment of tickets and keep track of their progress.</li> <li><strong>Live chat:</strong> offers immediate access to an <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agent</a> (or employee), usually through a chat widget embedded on a website.</li> <li><strong>Social media messagin</strong>g: control messages sent from all social platforms from one place.</li> <li><strong>Knowledge base</strong>: provide an <a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">abundance of information</a> regarding your business, processes, and products. Moreover, it is a great place for tutorials.</li> <li><strong>Customer portal</strong>: allow customers to log in for <a href="https://www.liveagent.com/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">additional functionality</a> , including more ways to contact you and track their queries.</li> </ul> <figure class="wp-block-video aligncenter"><video autoplay loop data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.com/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="83"></video></figure> <p>Customer experience programs allow businesses to <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">choose the best tools</a> to fit their workflow and support their unique audience. They also integrate with relative ease and include a knowledge base guiding new users through the setup process.</p> <p>They exist as cloud-based platforms, so there’s no need to purchase additional hardware. Some platforms offer desktop and mobile clients but are accessible via a website in the browser. You should also have access to measurement tools. These might be analytics to track how customers interact with your digital assets or tools that help <a href="https://www.liveagent.com/features/time-tracking/" title="Discover how LiveAgent's time tracking feature can enhance productivity and efficiency for your team. Monitor ticket resolution times, optimize workflows, and boost performance with seamless TimeCamp integrations and comprehensive employee monitoring. Start your free trial today and streamline your customer support operations effortlessly!" hreflang="en-US" onover-preload="1">measure each agent’s performance</a>. Ultimately, this is what determines ROI and measures which assets perform best.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3246c85b99516a017e7ab708d201f3ae/Agent-performance.png.webp 3358w, https://www.liveagent.com/wp/urlslab-download/857b62a8249bac0ffc484c2eb61b3c77/Agent-performance-300x164.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/c5e4bf76026dcbd8293e7417c6881a1d/Agent-performance-1024x560.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/36a8b846f5cf4b4b12d5fe7a6ed52b58/Agent-performance-768x420.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/147f967201c86e162a482e2ba52f6ce7/Agent-performance-91x50.png.webp 91w, https://www.liveagent.com/wp/urlslab-download/ff6a2db7aa3f2022bf0b10771597f302/Agent-performance-46x25.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/0912e7053e1aa50004c1d33c11a1d22c/Agent-performance-612x335.png.webp 612w, https://www.liveagent.com/wp/urlslab-download/958f8e64d10f76695e53b162899e35ff/Agent-performance-700x383.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a1adf182f9387082f602550a57000bab/Agent-performance-185x101.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/c4fe34d8509489db33f228ece0307d45/Agent-performance-110x60.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/c47d6c07c4f64ccab5ef0cbe062adab0/Agent-performance-485x265.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5aa199d470ac5a9231a9ccf6d921d90d/Agent-performance.png 3358w, https://www.liveagent.com/wp/urlslab-download/3506471cdb32b1997ef4da282f506b83/Agent-performance-300x164.png 300w, https://www.liveagent.com/wp/urlslab-download/aed84ba817818848293ab4a5a6bdc749/Agent-performance-1024x560.png 1024w, https://www.liveagent.com/wp/urlslab-download/0915ef3dd814fba350915b5dc9d81ab0/Agent-performance-768x420.png 768w, https://www.liveagent.com/wp/urlslab-download/3b98dbb0bc86643ad62453ad38ad32a5/Agent-performance-91x50.png 91w, https://www.liveagent.com/wp/urlslab-download/376765ebde9dd4f3560fc21eba78f90b/Agent-performance-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/cc3e7346e88900e6417eeb3b3f1a26ed/Agent-performance-612x335.png 612w, https://www.liveagent.com/wp/urlslab-download/a2a94c0a5933df7d6c59d6a9ee96a41f/Agent-performance-700x383.png 700w, https://www.liveagent.com/wp/urlslab-download/679b09fe5a9401cfa16be277b89f84fc/Agent-performance-185x101.png 185w, https://www.liveagent.com/wp/urlslab-download/3950cc9e39fbfce21e53a95500dcecc9/Agent-performance-110x60.png 110w, https://www.liveagent.com/wp/urlslab-download/8be038b828c58761bc55edb1cdd01129/Agent-performance-485x265.png 485w" urlslab-lazy="yes" sizes="(max-width: 3358px) 100vw, 3358px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3246c85b99516a017e7ab708d201f3ae/Agent-performance.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="3358" height="1838" alt="" class="wp-image-327484" data-src="https://www.liveagent.com/wp/urlslab-download/5aa199d470ac5a9231a9ccf6d921d90d/Agent-performance.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="28"></picture></figure> <h2 class="wp-block-heading" id="why-is-customer-experience-software-important">Why is customer experience software important?</h2> <p>Brands that succeed create positive experiences by combining digital tools and human interactions. Customer reviews, survey responses, and customer sentiments collected through customer experience management platforms offer actionable insights that shape future strategies. </p> <p>Businesses can easily do this by offering easy access to an actual person in a time when websites rely heavily on knowledge bases, help articles, and forums.</p> <p>It’s simple: customer satisfaction and success is achieved when <a href="https://www.liveagent.com/blog/customer-satisfaction-score-csat/" title="Discover the power of the Customer Satisfaction Score (CSAT) and how it can elevate your business success. Learn the essentials of CSAT, from measuring customer happiness with straightforward surveys to integrating with tools like LiveAgent for seamless feedback collection. Uncover best practices and actionable tips to maximize CSAT's impact on your customer service strategy. Explore the benefits, limitations, and complementary metrics like NPS and CES for a comprehensive understanding of customer satisfaction. Visit now to enhance your customer experience and drive long-term success!" hreflang="en-US" onover-preload="1">customers are happy</a> . If prospective customers can’t find help when purchasing or using your product, they probably will not buy. But if you give them the assistance they need and a positive customer experience no one else will, they are more likely to become loyal customers.</p> <p>But customer experience platforms don’t stop there. As we said earlier, they often provide <a href="https://www.liveagent.com/features/ticket-customer-insights-crm/" title="Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable." hreflang="en-US" onover-preload="1">additional insights</a> into customer behavior. For example, you can determine which parts of your marketing efforts are working, which ones are leaving customers confused, and which areas might be underperforming.</p> <p>These insights are valuable for finding <a href="https://www.liveagent.com/blog/customer-loyalty/" title="Learn why customer loyalty matters, explore effective strategies, key metrics, current trends, and more. Build a loyal customer base and boost your growth." hreflang="en-US" onover-preload="1">loyal customers</a>. Satisfied customers appreciate being heard and are more likely to engage when digital interactions are personalized and efficient. Using tools like customer surveys and analyzing customer satisfaction scores, businesses can gain valuable insights and craft a superior customer experience strategy. </p> <p>Digital CX is at the heart of these interactions with customers. That’s how we provide an excellent customer experience.</p> <p>Of course, not all customers think alike or share the exact needs. Therefore, you can create customer segments to reach customers based on demographics and behavior patterns. These segments allow businesses to reach individual customers with a more <a href="https://www.liveagent.com/use-case-scenarios/" title="L&L Europe, Huawei, Hostinger, and other companies offer various online services, from gaming to web hosting and ecommerce solutions. LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">personalized experience</a>.Customer experience software can also improve employee engagement. A centralized workflow streamlines the ability of employees to engage with customers and collaborate. It also helps them share and edit files together more efficiently.</p> <p>When customer expectations are met and exceeded, it helps improve the perception of your industry overall.</p> <p>Businesses operating in industries that aren’t typically considered tech-savvy can leverage these tools to improve customer sentiments and boost customer satisfaction scores. This not only shows a commitment to innovation but also helps achieve customer retention rate goals by delivering an exceptional customer experience.</p> <h2 class="wp-block-heading" id="how-does-customer-experience-software-work">How does customer experience software work?</h2> <p>In the age of websites, <a href="https://www.liveagent.com/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">social media</a>, and mobile apps, the ability to scale your customer communications to many digital channels has never been more important. After all, it’s critical to meet your customers wherever they are, not necessarily where you’d like them to be.</p> <p>Typically, customer experience management platforms work by including code snippets inserted on the backend of websites. They help track customer inquiries, deliver real-time insights, and collect customer reviews to continuously refine the user journey.</p> <p>Once installed, a widget will appear that allows visitors to <a href="https://www.liveagent.com/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">call</a><a href="https://www.liveagent.com/live-chat-software/" title="Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1"> chat</a> You may also install a plugin if your website uses a<a href="https://www.liveagent.com/features/cms/" title="Manage content effortlessly with LiveAgent's CMS integration. Edit, integrate, and boost customer interaction. Try it free today!" hreflang="en-US" onover-preload="1"> CMS platform</a> like WordPress or Drupal. Doing this ensures that your integration will flow as smoothly as possible. In addition, it avoids the need to insert code manually or make other technical changes.</p> <p>Plugins can also help facilitate support when you need it. For example, depending on the customer experience program you choose, support agents may log in through the plugin and make any necessary changes to your website. <a href="https://www.liveagent.com/features/help-desk-integrations/" title="LiveAgent is a customer service software that offers many integrations to improve your work tasks. Learn more about all the possible LiveAgent Integrations." hreflang="en-US" onover-preload="1">Similar plugins and extensions</a> exist for e-commerce platforms, including Shopify and Bigcommerce (among others), offering a new range of features that specifically support online retailers.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bf4aad53dcb1ba3cd4564479b0654c5d/shopify-integration-plugin-1024x514.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/2a117eabcab8131dbd32a240a9c14327/shopify-integration-plugin-300x151.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/a8f08d81d50f25839829587a11145cee/shopify-integration-plugin-768x386.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/1cd39d80a6797b73964e7d3a457f897b/shopify-integration-plugin-100x50.png.webp 100w, https://www.liveagent.com/wp/urlslab-download/1a0e4763036fee2cdcec5e71dde6d25d/shopify-integration-plugin-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/45d8320b5f564680f57906f56ce930f6/shopify-integration-plugin-667x335.png.webp 667w, https://www.liveagent.com/wp/urlslab-download/f067fca64f14549cb151c04dd323ce16/shopify-integration-plugin-700x351.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/2c24fc099f7e82bf2dc39ed31f0a94a5/shopify-integration-plugin-185x93.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/532c8b78c73e54a77e25421487473c82/shopify-integration-plugin-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/fcf95e529dfe39d665b2069e682b6571/shopify-integration-plugin-485x243.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4ea48cbd351de59cd018847c22c5d01f/shopify-integration-plugin-1024x514.png 1024w, https://www.liveagent.com/wp/urlslab-download/1bca9fabd4d6cf84b596a406781a9fad/shopify-integration-plugin-300x151.png 300w, https://www.liveagent.com/wp/urlslab-download/45e97c925d16a0d06cd927cb44f27cc3/shopify-integration-plugin-768x386.png 768w, https://www.liveagent.com/wp/urlslab-download/864666c12b161577b5836039087db805/shopify-integration-plugin-100x50.png 100w, https://www.liveagent.com/wp/urlslab-download/7674f13d2ecc9e37096477728ed1a8f2/shopify-integration-plugin-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/56dfb1e798abeb66bcea44f5f81193a5/shopify-integration-plugin-667x335.png 667w, https://www.liveagent.com/wp/urlslab-download/c43688022ba35a32f0175593406a722a/shopify-integration-plugin-700x351.png 700w, https://www.liveagent.com/wp/urlslab-download/4dbbc538be047273c2f77c6545f3eb50/shopify-integration-plugin-185x93.png 185w, https://www.liveagent.com/wp/urlslab-download/994fe5b29052a567aac7ea14304e519f/shopify-integration-plugin-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/c0e7c26b78efba2464d7923544cf6b9d/shopify-integration-plugin-485x243.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bf4aad53dcb1ba3cd4564479b0654c5d/shopify-integration-plugin-1024x514.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="514" alt="" class="wp-image-213714" data-src="https://www.liveagent.com/wp/urlslab-download/4ea48cbd351de59cd018847c22c5d01f/shopify-integration-plugin-1024x514.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></picture></figure> <p>These web pages will also feature scripts that integrate with the chosen customer experience platform.</p> <p>Website owners can then log into a <a href="https://www.liveagent.com/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">dashboard</a> provided by the customer experience management software to view customer issues and engagements. They can see when inquiries were sent and, often, where they came from on the website. They can also direct inquiries to the most relevant team member.</p> <p>Additionally, this information can be used to determine which parts of their website, <a href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1">social media presence</a>, or other aspects of customer engagement are lacking. For example, if customers keep asking the same questions about the same products, maybe the descriptions should be more precise.</p> <p>Cloud-based platforms make customer experience management easier than ever before. And best of all, they can do it all from one place – or several! Experience platforms are typically accessed through websites and mobile apps. However, they may also work through desktop apps.</p> <p>Some platforms work beyond the website. For example, social media channel integration is a common component of customer experience programs. So if a new follower finds a product or sale in an old post, they can message you to find out if it’s still available.</p> <p>With all of these modern channels for reaching customers, it’s essential to consider the dashboards that bring it all to one place. Rather than trying to keep up with all of your social channels actively, integrate them with a customer experience platform and control all of your digital channels from one place.</p> <p>You can also receive alerts through your business or personal email address. Apart from that, it’s unlikely that you’ll always have your dashboard open, but there’s a pretty good chance that you’ll have your email with you when you have a phone at hand. If you offer <a href="https://www.liveagent.com/improve-marketing/" title="Struggling with customer queries and social media overload? LiveAgent's help desk software improves your marketing and sales by centralizing communication, boosting productivity, and enhancing customer satisfaction. Enjoy a 14 or 30-day free trial, no credit card needed. Integrate with Facebook, Twitter, Instagram, and more. Available in 43 languages and mobile-friendly, LiveAgent is your solution for a seamless customer service experience. Visit now to discover how to transform your marketing strategy!" hreflang="en-US" onover-preload="1">email marketing services</a> , see if it would be beneficial to integrate that into your CES implementation. Our platform is compatible with leading email marketing platforms, including MailChimp.</p> <h2 class="wp-block-heading" id="components-of-customer-experience-software">Components of customer experience software</h2> <p>Each platform offers <a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">a variety of tools and resources</a>. Naturally, they will differ among providers, but these are a few most common.</p> <p>Some of these components may take time to initially set up and train employees. This process can seem frustrating, but it will save time in the long run.</p> <h3 class="wp-block-heading" id="ticketing">Ticketing</h3> <p>Some customer issues take a little longer to resolve.</p> <p><a href="https://www.liveagent.com/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Ticketing software</a>, as part of a customer experience strategy, enables <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">support agents</a> to track and manage customer inquiries over time. By offering real-time insights and storing historical data, these systems ensure each customer touchpoint contributes to a consistent experience. They also serve as reminders to ensure no support requests fall through the cracks.</p> <p>Tickets can be archived after they’re closed for future reference, often serving as popular training tools for new employees. They can show how to best respond to certain clients and analyze which solutions appear to work best.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 995w, https://www.liveagent.com/wp/urlslab-download/77a43d6993356120f633bf0829e07681/Mockup-Create-ticket-300x193.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/895b6d864c7125300c21aa095d941ae8/Mockup-Create-ticket-768x495.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 78w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 39w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 520w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 621w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/647302a3723cf5f1639abde387840a0c/Mockup-Create-ticket-34x22.png.webp 34w, https://www.liveagent.com/wp/urlslab-download/a278cae3c2adc52898565ef5f3464ed9/Mockup-Create-ticket-250x161.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 995px) 100vw, 995px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 995w, https://www.liveagent.com/wp/urlslab-download/f43d249cbdcf77c53eb8ceecd457cc7c/Mockup-Create-ticket-300x193.png 300w, https://www.liveagent.com/wp/urlslab-download/06a5a905a708ab2b99471892f4f93b36/Mockup-Create-ticket-768x495.png 768w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 78w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 39w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 520w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 621w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 185w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 110w, https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png 485w, https://www.liveagent.com/wp/urlslab-download/5c4f022a665cf1530fc3f219b0bdce40/Mockup-Create-ticket-34x22.png 34w, https://www.liveagent.com/wp/urlslab-download/4409346d42d72ea6bbdad36ce4faaa8e/Mockup-Create-ticket-250x161.png 250w" urlslab-lazy="yes" sizes="(max-width: 995px) 100vw, 995px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cca2b2d02dfd986f45cc4e88c46e84d4/Mockup-Create-ticket.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="995" height="641" alt="Create a ticket in Help desk software - LiveAgent" class="wp-image-215987" data-src="https://www.liveagent.com/wp/urlslab-download/d1535929133d206732723a910f990e64/Mockup-Create-ticket.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture><figcaption class="wp-element-caption">LiveAgent Ticketing Software</figcaption></figure> <h3 class="wp-block-heading" id="live-chat">Live chat</h3> <p>Live chat software allows customers to communicate with a support agent in real-time from any page on your website. Typically, <a href="https://www.liveagent.com/features/live-chat-features/" title="LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service." hreflang="en-US" onover-preload="1">live chats</a> appear as a widget floating neatly in the corner of a web page.</p> <p>If all agents are currently busy, these “<a href="https://www.liveagent.com/features/chat-button/" title="Live Chat is a perfect way to provide quality customer service. Choose a design and embed a chat to your website right now with LiveAgent." hreflang="en-US" onover-preload="1">chat bubbles</a> ” will also display a queue number, comparable to waiting on hold without the annoying music.</p> <p>Live chats can be integrated into websites, mobile apps, and product catalogs. The interface can typically be<a href="https://www.liveagent.com/features/chat-button-gallery/" title="Discover LiveAgent's Chat Button Gallery, offering a variety of predefined positions and styles for seamless chat integration on your website. Enhance your customer support instantly with customizable options—start your free trial today!" hreflang="en-US" onover-preload="1"> customized</a> to fit your brand. However, this feature won’t always be available, or it may be included with certain packages.</p> <p>Live chats within customer experience management tools often come with features such as response previews, real-time metrics, and personalization options that enhance user experience. Coupled with tools like customer portals, they ensure consistent experiences and offer real-time insights into user behavior.</p> <p>For example, some implementations allow agents to <a href="https://www.liveagent.com/features/real-time-typing-view/">preview the customer’s responses as they’re typing</a>, allowing the agent to consider and anticipate their needs before the message is sent.</p> <p>Even so, live chat doesn’t always give customers an immediate response, so agents can consider their options in detail before moving forward. Even better, the customer’s response time provides additional time to reflect.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6cabd50d35785cd504eaf6d62b50101e/Mockup-Real-time-chat.png.webp 997w, https://www.liveagent.com/wp/urlslab-download/ac6959f5bd6bd629e8352bddcab9014f/Mockup-Real-time-chat-300x220.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/5a0cb9e359218a8aea021b49fc642297/Mockup-Real-time-chat-768x563.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/731e736da136fb42fb0f9d9d19b578f5/Mockup-Real-time-chat-68x50.png.webp 68w, https://www.liveagent.com/wp/urlslab-download/8368bf387976e583ef82c9c6de918db7/Mockup-Real-time-chat-34x25.png.webp 34w, https://www.liveagent.com/wp/urlslab-download/33c5773808f66fd75c287df8c3617f1c/Mockup-Real-time-chat-457x335.png.webp 457w, https://www.liveagent.com/wp/urlslab-download/88d324447a7fc3e9fe450118c0637cfb/Mockup-Real-time-chat-546x400.png.webp 546w, https://www.liveagent.com/wp/urlslab-download/d58c20e5237d0c29dc8e6eaeb08b044e/Mockup-Real-time-chat-185x136.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/61f2aa1fdf0139b31e32eab3eb5ed16e/Mockup-Real-time-chat-110x81.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/ceb10078f16a1983e9c5adcc6e8fa698/Mockup-Real-time-chat-485x356.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/66201a182004cb9860ab8e727758db4f/Mockup-Real-time-chat-30x22.png.webp 30w, https://www.liveagent.com/wp/urlslab-download/5a007304dabcaff4958c991e7c15e7cc/Mockup-Real-time-chat-250x183.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 997px) 100vw, 997px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e6864b61a2589bb97296e4b50d226108/Mockup-Real-time-chat.png 997w, https://www.liveagent.com/wp/urlslab-download/cdc0b95cebe4c27315e22524002f4ba5/Mockup-Real-time-chat-300x220.png 300w, https://www.liveagent.com/wp/urlslab-download/a997b44727c097ecd866cac10ef4b18f/Mockup-Real-time-chat-768x563.png 768w, https://www.liveagent.com/wp/urlslab-download/eea4f8c6c8e718eb7dabd3c40e6ee6ad/Mockup-Real-time-chat-68x50.png 68w, https://www.liveagent.com/wp/urlslab-download/d097b1ed0923802a88bf823c5964a46e/Mockup-Real-time-chat-34x25.png 34w, https://www.liveagent.com/wp/urlslab-download/3cd8f38be5e5e4b005a1355bb19234c6/Mockup-Real-time-chat-457x335.png 457w, https://www.liveagent.com/wp/urlslab-download/bd7bd0beded5c946868a7771e424c314/Mockup-Real-time-chat-546x400.png 546w, https://www.liveagent.com/wp/urlslab-download/fe346d388348f63d046c5d675d57596e/Mockup-Real-time-chat-185x136.png 185w, https://www.liveagent.com/wp/urlslab-download/82291b22bb9d184b24496a708dbc4b51/Mockup-Real-time-chat-110x81.png 110w, https://www.liveagent.com/wp/urlslab-download/5a6c0295159b1b0ddd452cad0a8bbd09/Mockup-Real-time-chat-485x356.png 485w, https://www.liveagent.com/wp/urlslab-download/50039318f4625a72eca05cd02479d20e/Mockup-Real-time-chat-30x22.png 30w, https://www.liveagent.com/wp/urlslab-download/c909e588f17d3d6a4006e9b53ac61eb7/Mockup-Real-time-chat-250x183.png 250w" urlslab-lazy="yes" sizes="(max-width: 997px) 100vw, 997px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6cabd50d35785cd504eaf6d62b50101e/Mockup-Real-time-chat.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="997" height="731" alt="Real-time chat feature in Help desk ticketing system - LiveAgent" class="wp-image-203799" data-src="https://www.liveagent.com/wp/urlslab-download/e6864b61a2589bb97296e4b50d226108/Mockup-Real-time-chat.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture><figcaption class="wp-element-caption">Live Chat by LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="call-center">Call center</h3> <p>Imagine the power of having a full-fledged <a href="https://www.liveagent.com/features/call-center-overview/" title="The term call center is a term for one centralized office used for receiving or making a large number of calls. Read more about call centers." hreflang="en-US" onover-preload="1">call center</a> without the hardware cost. That’s what customer experience platforms with call center programs offer. They can integrate with the computers already set up in your office and offer a feature-rich user interface.</p> <p>By combining channels into one place, call center software allows businesses to improve customer relations while reducing abandonment. In addition, it integrates with the rest of the platform to provide seamless <a href="https://www.liveagent.com/customer-support-glossary/customer-support/" title="Learn what customer support is and why it matters. Come and explore best practices and innovative strategies to elevate your support game." hreflang="en-US" onover-preload="1">customer support</a> Call Center with plenty of VoIP providers by LiveAgent These days, customers aren’t just using social media to follow their favorite brands; they’re also using it to contact them. Unfortunately, notifications can pile up quickly when coming from several different social channels at once.</p> <p>Some platforms also allow businesses to schedule social media posts. These integrate with the largest platforms and allow advanced scheduling across several sites from one location.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e5aad8775760272656f7e0910b27b43f/Mockup-Call-center-connection.png.webp 982w, https://www.liveagent.com/wp/urlslab-download/259d58b35b81bed3ad4c19ef3d5d87c1/Mockup-Call-center-connection-300x193.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/fa125d4a3f06c6029f8775eb8e004614/Mockup-Call-center-connection-768x495.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/62e8aa7c55fa331dc050cde1234ab924/Mockup-Call-center-connection-78x50.png.webp 78w, https://www.liveagent.com/wp/urlslab-download/9d77feb3e55c85b9243eca3297b8dd9f/Mockup-Call-center-connection-39x25.png.webp 39w, https://www.liveagent.com/wp/urlslab-download/3513caba588197093c185956ce5fd00f/Mockup-Call-center-connection-520x335.png.webp 520w, https://www.liveagent.com/wp/urlslab-download/63087c5d695ff65a30ef9fbacd77c501/Mockup-Call-center-connection-621x400.png.webp 621w, https://www.liveagent.com/wp/urlslab-download/342e39c52463cdaba9f0eb5b5e30cb83/Mockup-Call-center-connection-185x119.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/4a52a5dda1a5b4fe6e7e4c66ed57d48e/Mockup-Call-center-connection-110x71.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/e6d43f4bb55ed6dc61ef7190ea00f6b5/Mockup-Call-center-connection-485x313.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/5cab5174aee775f2d7cb0cd865978245/Mockup-Call-center-connection-34x22.png.webp 34w, https://www.liveagent.com/wp/urlslab-download/e01fc16f5219f0e382bc2a3e366ad120/Mockup-Call-center-connection-250x161.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 982px) 100vw, 982px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/fae669adc9a4791ef1f2cd6f6bb7a3f5/Mockup-Call-center-connection.png 982w, https://www.liveagent.com/wp/urlslab-download/0e155003d92429c6802c4e7d959e6700/Mockup-Call-center-connection-300x193.png 300w, https://www.liveagent.com/wp/urlslab-download/346b980dd163880da5b27b311adae694/Mockup-Call-center-connection-768x495.png 768w, https://www.liveagent.com/wp/urlslab-download/37e41d83a22a290c42dac407316544e5/Mockup-Call-center-connection-78x50.png 78w, https://www.liveagent.com/wp/urlslab-download/662e17aeb44179dd09f0a328c32d0ee9/Mockup-Call-center-connection-39x25.png 39w, https://www.liveagent.com/wp/urlslab-download/c81a27ef302fefdff694d58fa3ebbf3d/Mockup-Call-center-connection-520x335.png 520w, https://www.liveagent.com/wp/urlslab-download/7f39f1c1dfd127751d86dbf0913fdfc5/Mockup-Call-center-connection-621x400.png 621w, https://www.liveagent.com/wp/urlslab-download/d354bc454d3988ffbfa5ee8c8c87190c/Mockup-Call-center-connection-185x119.png 185w, https://www.liveagent.com/wp/urlslab-download/d569c8004dfd0476870c69f857038b35/Mockup-Call-center-connection-110x71.png 110w, https://www.liveagent.com/wp/urlslab-download/663cc772c5eb384d5cfdaff71c07807c/Mockup-Call-center-connection-485x313.png 485w, https://www.liveagent.com/wp/urlslab-download/05dd4c49924d01ca8b8cf7ad0a1662b3/Mockup-Call-center-connection-34x22.png 34w, https://www.liveagent.com/wp/urlslab-download/67ffae018c43ef421c5e9580d2138fdb/Mockup-Call-center-connection-250x161.png 250w" urlslab-lazy="yes" sizes="(max-width: 982px) 100vw, 982px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e5aad8775760272656f7e0910b27b43f/Mockup-Call-center-connection.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="982" height="633" alt="Connect your VoIP provider with Help desk software - LiveAgent" class="wp-image-202183" data-src="https://www.liveagent.com/wp/urlslab-download/fae669adc9a4791ef1f2cd6f6bb7a3f5/Mockup-Call-center-connection.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture><figcaption class="wp-element-caption">Call Center with plenty of VoIP providers by LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="social-media-management">Social media management</h3> <p>As digital channels continue to streamline the flow of information, customer <a href="https://www.liveagent.com/customer-support-glossary/customer-relations/" title="Discover the essentials of customer relations with our comprehensive guide! Learn the differences between customer relations and customer service, explore key factors like support, communication, and personalization, and get expert tips from our staff. Enhance your strategy to build stronger, long-lasting customer connections and boost loyalty and satisfaction. Try LiveAgent for free and unlock powerful features to elevate your customer interactions." hreflang="en-US" onover-preload="1">expectations have changed</a>. If some issues are not resolved right away, they want updates on the progress made. Customer portals show this in real-time.</p> <p>They also offer additional information to existing customers who have created accounts. Typically, they can create new support tickets, search a knowledge base, and view past support tickets.</p> <p>Customer portals also allow customers to <a href="https://www.liveagent.com/features/customer-forum/" title="Forums allow your customers to help each other. Create a LiveAgent powered customer forum software that makes your life easier." hreflang="en-US" onover-preload="1">help each other</a>.For example, community forums allow visitors to search for questions others have asked and answer those with similar problems. Employees can also guide the conversations and answer questions along the way.</p> <p>While forums can help reduce customer service costs, monitoring conversations regularly is essential. Ultimately, the questions and topics should support your business, not hinder. You should also enforce rules that keep conversations friendly, focused, and helpful.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/57ef6f4ee8c91df78844e80038569e83/Mockup-Twitter-connection.png.webp 926w, https://www.liveagent.com/wp/urlslab-download/8324dc12375da0725a65069d3795b235/Mockup-Twitter-connection-300x205.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/50753bb2da5ddc7c887b725b25a95f58/Mockup-Twitter-connection-768x525.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/34ba44edfb82311d7d9ead53d1011702/Mockup-Twitter-connection-73x50.png.webp 73w, https://www.liveagent.com/wp/urlslab-download/b413fe71096695771384aa27807d58da/Mockup-Twitter-connection-37x25.png.webp 37w, https://www.liveagent.com/wp/urlslab-download/ba0f68692a4ccc656b6a8529ced1fdfa/Mockup-Twitter-connection-490x335.png.webp 490w, https://www.liveagent.com/wp/urlslab-download/53bc1cf219f130e595b653658fca841f/Mockup-Twitter-connection-585x400.png.webp 585w, https://www.liveagent.com/wp/urlslab-download/15c5c79f4ee5b2b15d072ae3dac488d4/Mockup-Twitter-connection-185x126.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/3f7f4835158a593648798f0d595afcbd/Mockup-Twitter-connection-110x75.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/7a140359e2c1497f73f14c0c46f5e181/Mockup-Twitter-connection-485x332.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/6adadd4604baa4b5e51ee1c57c158edb/Mockup-Twitter-connection-32x22.png.webp 32w, https://www.liveagent.com/wp/urlslab-download/d677687cbd66a46f10824db2fd31bbf6/Mockup-Twitter-connection-250x171.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 926px) 100vw, 926px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/833b9c9d81a7493e55d029016caf92a8/Mockup-Twitter-connection.png 926w, https://www.liveagent.com/wp/urlslab-download/ac3cf529a3ca5fed5b603842c00f8296/Mockup-Twitter-connection-300x205.png 300w, https://www.liveagent.com/wp/urlslab-download/e864ec01811cd32ccca0c91203576def/Mockup-Twitter-connection-768x525.png 768w, https://www.liveagent.com/wp/urlslab-download/11e7e8c57820a5072d48a3f6f2ef68c3/Mockup-Twitter-connection-73x50.png 73w, https://www.liveagent.com/wp/urlslab-download/f8063650c4ae73ffa0f1f8d8e95336e3/Mockup-Twitter-connection-37x25.png 37w, https://www.liveagent.com/wp/urlslab-download/0f7137f2e071479a9b1c0a4a2be22d7e/Mockup-Twitter-connection-490x335.png 490w, https://www.liveagent.com/wp/urlslab-download/52ef003c8f0e8c50fabf5d05cfe79fcb/Mockup-Twitter-connection-585x400.png 585w, https://www.liveagent.com/wp/urlslab-download/5499f28da64a20f1c58afae875ba2104/Mockup-Twitter-connection-185x126.png 185w, https://www.liveagent.com/wp/urlslab-download/901961ac65cbec4a0e53741de374e74e/Mockup-Twitter-connection-110x75.png 110w, https://www.liveagent.com/wp/urlslab-download/ff95ba31eb743ea22e58e78b66f0a462/Mockup-Twitter-connection-485x332.png 485w, https://www.liveagent.com/wp/urlslab-download/5eee8dd0a6ca0c55be2a6749a85cdbce/Mockup-Twitter-connection-32x22.png 32w, https://www.liveagent.com/wp/urlslab-download/1cd1158260e75c7a3fc4095cb63e731b/Mockup-Twitter-connection-250x171.png 250w" urlslab-lazy="yes" sizes="(max-width: 926px) 100vw, 926px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/57ef6f4ee8c91df78844e80038569e83/Mockup-Twitter-connection.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="926" height="633" alt="Connect Twitter with Help desk software - LiveAgent" class="wp-image-201722" data-src="https://www.liveagent.com/wp/urlslab-download/833b9c9d81a7493e55d029016caf92a8/Mockup-Twitter-connection.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture><figcaption class="wp-element-caption">Twitter Connection to LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="customer-portal">Customer Portal</h3> <p>As digital channels continue to streamline the flow of information, customer <a href="/customer-support-glossary/customer-relations/" title="Discover the essentials of customer relations with our comprehensive guide! Learn the differences between customer relations and customer service, explore key factors like support, communication, and personalization, and get expert tips from our staff. Enhance your strategy to build stronger, long-lasting customer connections and boost loyalty and satisfaction. Try LiveAgent for free and unlock powerful features to elevate your customer interactions." hreflang="en-US" onover-preload="1">expectations have changed</a>. If some issues are not resolved right away, they want updates on the progress made. Customer portals show this in real-time.</p> <p>They also offer additional information to existing customers who have created accounts. Typically, they can create new support tickets, search a knowledge base, and view past support tickets.</p> <p>Customer portals also allow customers to <a href="/features/customer-forum/" title="Forums allow your customers to help each other. Create a LiveAgent powered customer forum software that makes your life easier." hreflang="en-US" onover-preload="1">help each other</a>. For example, community forums allow visitors to search for questions others have asked and answer those with similar problems. Employees can also guide the conversations and answer questions along the way.</p> <p>While forums can help reduce customer service costs, monitoring conversations regularly is essential. Ultimately, the questions and topics should support your business, not hinder. You should also enforce rules that keep conversations friendly, focused, and helpful.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9ce47652b73c5132736bdc7a0b3c8e68/Mockup-Customer-portal.png.webp 893w, https://www.liveagent.com/wp/urlslab-download/95147504dadab8c29d8f552871ec2308/Mockup-Customer-portal-300x190.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/ad6aa200a05d9bab920aae7210976e06/Mockup-Customer-portal-768x488.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/fb8492466a7fb3b5962b1982875fc077/Mockup-Customer-portal-79x50.png.webp 79w, https://www.liveagent.com/wp/urlslab-download/30c6586d180cfaa2f2c3b8caf9207c6a/Mockup-Customer-portal-39x25.png.webp 39w, https://www.liveagent.com/wp/urlslab-download/16606a37e460dc7c7261216c3f22ebd7/Mockup-Customer-portal-528x335.png.webp 528w, https://www.liveagent.com/wp/urlslab-download/1c61ced3b29ecccabcfe3c0695c27ede/Mockup-Customer-portal-630x400.png.webp 630w, https://www.liveagent.com/wp/urlslab-download/47e517d13370d8a82732a6efc2578749/Mockup-Customer-portal-185x117.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/737547da09043e6828ca25b77e97cdab/Mockup-Customer-portal-110x70.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/e14b271bedcf229d6ae9e11f3d86630c/Mockup-Customer-portal-485x308.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/98accd13c190ff86248a1f2d286d6452/Mockup-Customer-portal-35x22.png.webp 35w, https://www.liveagent.com/wp/urlslab-download/185456dee9224ab347f093b669447582/Mockup-Customer-portal-250x159.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 893px) 100vw, 893px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/fa3bbb745758f92e30b2dedcce72b5ba/Mockup-Customer-portal.png 893w, https://www.liveagent.com/wp/urlslab-download/77c8e61c7cd25f3a0880d0082effaa90/Mockup-Customer-portal-300x190.png 300w, https://www.liveagent.com/wp/urlslab-download/66ebce090433a0e2bdecf1f52d53c156/Mockup-Customer-portal-768x488.png 768w, https://www.liveagent.com/wp/urlslab-download/c8e64644a1189110c7334d2e62859d8c/Mockup-Customer-portal-79x50.png 79w, https://www.liveagent.com/wp/urlslab-download/ca0576e7c1ad2482b4aa15d3d94cefb3/Mockup-Customer-portal-39x25.png 39w, https://www.liveagent.com/wp/urlslab-download/48bcf82bc252c777c304d6cd48bd49d5/Mockup-Customer-portal-528x335.png 528w, https://www.liveagent.com/wp/urlslab-download/79f66920400591502b5b2ce78b13d25a/Mockup-Customer-portal-630x400.png 630w, https://www.liveagent.com/wp/urlslab-download/45729d0808ba6f97c6408209269d9e58/Mockup-Customer-portal-185x117.png 185w, https://www.liveagent.com/wp/urlslab-download/c1ec0f287ae4a6c3f52956535a84b047/Mockup-Customer-portal-110x70.png 110w, https://www.liveagent.com/wp/urlslab-download/f1da190a81474a9a86308f19235b0875/Mockup-Customer-portal-485x308.png 485w, https://www.liveagent.com/wp/urlslab-download/c9bf32a9137d8d474413a85a76557698/Mockup-Customer-portal-35x22.png 35w, https://www.liveagent.com/wp/urlslab-download/d7fd0b22d4b1eea5be28219b7994a6af/Mockup-Customer-portal-250x159.png 250w" urlslab-lazy="yes" sizes="(max-width: 893px) 100vw, 893px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9ce47652b73c5132736bdc7a0b3c8e68/Mockup-Customer-portal.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="893" height="567" alt="Customer portal software - LiveAgent" class="wp-image-201216" data-src="https://www.liveagent.com/wp/urlslab-download/fa3bbb745758f92e30b2dedcce72b5ba/Mockup-Customer-portal.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture><figcaption class="wp-element-caption">Support Portal by LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="knowledge-base">Knowledge base</h3> <p>Sometimes, it’s better to allow customers to find the information they need in their own time.</p> <p><a href="https://www.liveagent.com/features/multi-knowledge-base/" title="Create unique customer portals with LiveAgent's Multi Knowledge Base, offering articles, forums, and feedback boards tailored to your brand. Start your free trial today and enhance your customer support experience!" hreflang="en-US" onover-preload="1">Knowledge bases</a> can free up personnel resources while giving customers quick access to the most pertinent information. This is especially true when using a robust knowledge base software. Some of the key <a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">benefits of having a knowledge base</a> can be reducing the workload for your support team, improving customer satisfaction, and reducing costs.</p> <p>As a bonus, well-structured knowledge base implementations can sometimes help improve search engine rankings. This offers an opportunity for new customers to find you based on your content, even if they’ve never heard of your business.</p> <p>You can also use customer tickets and interactions to expand your knowledge base. Build case studies and feature them as examples of solving common (or not so common) issues. Of course, it’s important to get customers’ permission before using their names.</p> <figure class="wp-block-image aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2021/02/Customer-loyalty-and-retention-Knowledge-Base.gif" data-lightbox="gallery" title="App - Uploads - 2021 - 02 - Customer Loyalty And Retention Knowledge Base.gif" onover-preload="1"><img decoding="async" width="800" height="427" alt="Customer loyalty and retention - Knowledge Base - LiveAgent" class="wp-image-189894" data-src="https://www.liveagent.com/wp/urlslab-download/49b827aa1b32b272f6eff94b1ed3617f/Customer-loyalty-and-retention-Knowledge-Base.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></a></figure> <h2 class="wp-block-heading" id="key-features-of-effective-customer-experience-software">Key features of effective customer experience software</h2> <p>There are plenty of customer experience programs to choose from, but not all of them are suited to meet every business need. Here, we’ll discuss<a href="https://www.liveagent.com/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1"> key features</a> to consider before making a decision.</p> <h3 id="h-journey-mapping"><strong>Journey mapping</strong></h3> <p>Customers tend to follow certain paths before conducting business with you. Journey mapping provides a comprehensive view of the entire customer journey, highlighting touchpoints that lead visitors to either convert or churn. This data offers valuable insights that inform improvements, optimize customer lifetime interactions, and create more seamless experiences.</p> <p>Chances are, visitors are coming to your website from different backgrounds and for various reasons. A 360-degree view helps you understand a customer’s perception, opinion, goals, and motivations based on how they interact with your website and business.</p> <p>One of the best ways to build a following is to have an active presence on relevant social media channels. Social media analytics help you understand how customers interact with your posts and which posts drive traffic.</p> <h3 id="h-customer-feedback"><strong>Customer feedback</strong></h3> <p><a href="https://www.liveagent.com/features/feedback-suggestions/" title="Let your customers vote what are the most important features for them. Discuss each idea with them in a Feedback forum. Read more about it in the article." hreflang="en-US" onover-preload="1">Most valuable sources of information</a> about your customers are, in fact, your customers. Customer experience software should make it easy for your customers to contact you and offer feedback.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4b4c7d2a404c99230f87e168bffa322d/implement-customer-feedback-survey-LiveAgent.png.webp 840w, https://www.liveagent.com/wp/urlslab-download/0655cb1408dd9f5611803de048b57921/implement-customer-feedback-survey-LiveAgent-300x175.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/416d86d139b8422c3a69a8fa82d18b3f/implement-customer-feedback-survey-LiveAgent-768x448.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/8b061145fb869aec7bc10629c1656943/implement-customer-feedback-survey-LiveAgent-86x50.png.webp 86w, https://www.liveagent.com/wp/urlslab-download/22a85815644bdc5c5246e60405f213ad/implement-customer-feedback-survey-LiveAgent-43x25.png.webp 43w, https://www.liveagent.com/wp/urlslab-download/b58456284b8530d963e7f0faf194a254/implement-customer-feedback-survey-LiveAgent-574x335.png.webp 574w, https://www.liveagent.com/wp/urlslab-download/97311877dbd3a5ead956ef24a7656370/implement-customer-feedback-survey-LiveAgent-686x400.png.webp 686w, https://www.liveagent.com/wp/urlslab-download/f4eb376ce8543788c8d96bfd17ea0255/implement-customer-feedback-survey-LiveAgent-185x108.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/35955edb90f87754e865aa57625212db/implement-customer-feedback-survey-LiveAgent-110x64.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/180d86d820e21e1858e7f3b4939f8f63/implement-customer-feedback-survey-LiveAgent-485x283.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 840px) 100vw, 840px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/00175b70c56290dde627ddf24a0320a6/implement-customer-feedback-survey-LiveAgent.png 840w, https://www.liveagent.com/wp/urlslab-download/4fb7372f31e64e7b6f99b652388710e1/implement-customer-feedback-survey-LiveAgent-300x175.png 300w, https://www.liveagent.com/wp/urlslab-download/47a3d662c2390bbff9dfd04da5bdc4cf/implement-customer-feedback-survey-LiveAgent-768x448.png 768w, https://www.liveagent.com/wp/urlslab-download/88b05ee00fe10773d4b4713a1415a48d/implement-customer-feedback-survey-LiveAgent-86x50.png 86w, https://www.liveagent.com/wp/urlslab-download/37e9699a701794da8e4aa94a4c5b34cf/implement-customer-feedback-survey-LiveAgent-43x25.png 43w, https://www.liveagent.com/wp/urlslab-download/7214e005d8815a80f57e76270a294209/implement-customer-feedback-survey-LiveAgent-574x335.png 574w, https://www.liveagent.com/wp/urlslab-download/f2c62f790cebfca851b5e229f52861e9/implement-customer-feedback-survey-LiveAgent-686x400.png 686w, https://www.liveagent.com/wp/urlslab-download/2300dbb9c8663141d8cc60cf428230aa/implement-customer-feedback-survey-LiveAgent-185x108.png 185w, https://www.liveagent.com/wp/urlslab-download/7adae7310c994df8575aee64e95b25d1/implement-customer-feedback-survey-LiveAgent-110x64.png 110w, https://www.liveagent.com/wp/urlslab-download/c922409492f184939611ae794d82c548/implement-customer-feedback-survey-LiveAgent-485x283.png 485w" urlslab-lazy="yes" sizes="(max-width: 840px) 100vw, 840px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4b4c7d2a404c99230f87e168bffa322d/implement-customer-feedback-survey-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="840" height="490" alt="Implement customer feedback survey - LiveAgent" class="wp-image-263682" data-src="https://www.liveagent.com/wp/urlslab-download/00175b70c56290dde627ddf24a0320a6/implement-customer-feedback-survey-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></figure> <h2 class="wp-block-heading" id="how-to-choose-the-best-customer-experience-software">How to choose the best customer experience software</h2> <p>When selecting a <a href="https://www.liveagent.com/customer-support-glossary/customer-experience/" title="All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience." hreflang="en-US" onover-preload="1">customer experience</a> management tool, consider key factors such as scalability, integration, and the ability to deliver predictive analytics that offer actionable insights. By focusing on tools that enhance the customer lifecycle and minimize customer churn, businesses can maintain a loyal user base.</p> <p>Predictive analytics and <a href="https://www.liveagent.com/features/analytics-overview/" title="Get a holistic overview of your customer support efforts with our analytics overview dashboard feature in LiveAgent and improve your business immediately." hreflang="en-US" onover-preload="1">real-time insights</a> gathered through customer experience platforms offer actionable insights that guide marketing decisions and enhance customer lifetime engagement. By understanding customer sentiments and measuring customer effort scores, businesses can fine-tune strategies for the best results.</p> <p>As there are so many customer experience management software solutions on the market, it is easy to become overwhelmed.</p> <p>The following seven factors need to be taken into consideration when choosing customer experience management software:</p> <h3 class="wp-block-heading" id="commitments">Commitments</h3> <p>What does the customer experience platform expect from you? Many platforms offer a <a href="https://www.liveagent.com/trial/" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1">free trial</a> before expecting any commitment from you; some won’t even ask for your credit card information!</p> <p>Many platforms will also allow you to cancel any time without a penalty. If you cancel in a certain time period (typically 30 to 60 days), you might also be eligible for a refund.</p> <p>Determine the level of commitment of a platform before signing up. This includes both the platform and the commitment of your business. You will have to spend time and resources training employees and integrating the platform’s tools.</p> <h3 class="wp-block-heading" id="pricing">Pricing</h3> <p>Prices aren’t always as straightforward as they appear to be. Sure, they’ll usually have a list of prices, but if you look closely, you might see text that says something like “per user.” Also, it might show a monthly charge, then say that it’s billed annually underneath.</p> <p>Since customer experiences are valuable, prices for the best platforms will not always be low.</p> <p><a href="https://www.liveagent.com/pricing/#showWebCalcGenerator" title="LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">But they also shouldn’t be tricky</a>. Just make sure the price that’s shown is the price you’ll actually pay.</p> <p>Don’t forget to factor in startup costs. Some platforms charge a fee to set up an account. While this isn’t necessarily a bad thing, if you’re going to spend more upfront, make sure it improves customer interactions.</p> <h3 class="wp-block-heading" id="support">Support</h3> <p>Customer experience platforms exist to serve your customers, but the business should also support you. After all, most of these platforms feature a host of features, reports, integrations, and automation.</p> <p><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support can come in many forms</a>. Generally, tutorials are included that teach how tools are used and strategies to get the most from them.</p> <p>Of course, you should also be able to reach a person when it’s necessary. After all, that’s essentially the point of the entire industry. So the platform you choose should offer at least as many ways for you to contact an actual person as they’re helping you offer to your customers.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6036ce2525efcbb1475efbf74513cad6/Screenshot-2020-02-19-at-13.15.45.png.webp 802w, https://www.liveagent.com/wp/urlslab-download/c7259bd2b57286b1c426a2679b1c8f43/Screenshot-2020-02-19-at-13.15.45-287x300.png.webp 287w, https://www.liveagent.com/wp/urlslab-download/25e3631307cfcffc3dac8c4267fb6746/Screenshot-2020-02-19-at-13.15.45-768x803.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/3d055ed02ae49b6047dd703f14a81941/Screenshot-2020-02-19-at-13.15.45-48x50.png.webp 48w, https://www.liveagent.com/wp/urlslab-download/4a116a3e54cac1aafdfb222ef1c017fd/Screenshot-2020-02-19-at-13.15.45-24x25.png.webp 24w, https://www.liveagent.com/wp/urlslab-download/1764cf75e03f699a4c8883eeee62611e/Screenshot-2020-02-19-at-13.15.45-320x335.png.webp 320w, https://www.liveagent.com/wp/urlslab-download/ab58fa190819c5b5c3449daed86c10da/Screenshot-2020-02-19-at-13.15.45-382x400.png.webp 382w, https://www.liveagent.com/wp/urlslab-download/9550232ac0a66aae8b23828688d7b996/Screenshot-2020-02-19-at-13.15.45-177x185.png.webp 177w, https://www.liveagent.com/wp/urlslab-download/557368c1b5466f4e002f1a2505aa7312/Screenshot-2020-02-19-at-13.15.45-105x110.png.webp 105w, https://www.liveagent.com/wp/urlslab-download/4e28916cf7ade44d74ab81c004bfe0f4/Screenshot-2020-02-19-at-13.15.45-464x485.png.webp 464w" urlslab-lazy="yes" sizes="(max-width: 802px) 100vw, 802px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2f4d9c34f02e4a71cfdd64fe47afb26d/Screenshot-2020-02-19-at-13.15.45.png 802w, https://www.liveagent.com/wp/urlslab-download/d2818e435b2073d6986becd124f6deef/Screenshot-2020-02-19-at-13.15.45-287x300.png 287w, https://www.liveagent.com/wp/urlslab-download/df4ad6c7e03651adcb542a2d81cba558/Screenshot-2020-02-19-at-13.15.45-768x803.png 768w, https://www.liveagent.com/wp/urlslab-download/86f7853ea66a52e5c271dd51c44a0604/Screenshot-2020-02-19-at-13.15.45-48x50.png 48w, https://www.liveagent.com/wp/urlslab-download/d91085a6558e788e4bbd447d503c53ca/Screenshot-2020-02-19-at-13.15.45-24x25.png 24w, https://www.liveagent.com/wp/urlslab-download/91019d5699f18bd837690e9d7271819c/Screenshot-2020-02-19-at-13.15.45-320x335.png 320w, https://www.liveagent.com/wp/urlslab-download/bfe0a87eacd67b836819246e8942fe57/Screenshot-2020-02-19-at-13.15.45-382x400.png 382w, https://www.liveagent.com/wp/urlslab-download/3e6c8291236fd263264b38cf9ce1c92e/Screenshot-2020-02-19-at-13.15.45-177x185.png 177w, https://www.liveagent.com/wp/urlslab-download/e297cd39b9d285dabdaa65a67d47ac22/Screenshot-2020-02-19-at-13.15.45-105x110.png 105w, https://www.liveagent.com/wp/urlslab-download/82ad34ed8774fdd8a37422d745c439ad/Screenshot-2020-02-19-at-13.15.45-464x485.png 464w" urlslab-lazy="yes" sizes="(max-width: 802px) 100vw, 802px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6036ce2525efcbb1475efbf74513cad6/Screenshot-2020-02-19-at-13.15.45.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="802" height="839" alt="" class="wp-image-11809" data-src="https://www.liveagent.com/wp/urlslab-download/2f4d9c34f02e4a71cfdd64fe47afb26d/Screenshot-2020-02-19-at-13.15.45.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></figure> <p>Speaking of support, does your chosen platform <a href="https://www.liveagent.com/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="en-US" onover-preload="1">keep you informed</a> ? Things are constantly changing in the digital world as computers become more powerful and businesses learn new ways to serve customers. </p> <p>Email newsletters are a great way to stay informed about a customer experience software’s latest features and enhancements. As upgrades are implemented, service outages will occur. </p> <p>They also occur for other reasons that are often unpredictable. Try to find out if your customer experience software offers <a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">a tool that monitors system status</a> If an outage does occur, find out if your desktop client software will still provide some limited functionality. If not, have a backup plan in place to continue customer interactions until service is restored. Fortunately, outages are rare and typically take little time to resolve.</p> <h3 class="wp-block-heading" id="provided-contact-options">Provided Contact Options</h3> <p>Customer satisfaction takes many forms online. For example, a customer might have <a href="https://www.liveagent.com/tour/" urlslab_href_old="/why-liveagent/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">questions about a product</a> on your website, or they might wonder if a discount they found on social media is still valid.</p> <p>A great <a href="https://www.liveagent.com/academy/customer-interaction/" title="Developing good relations with your customers through customer interactions can play a pivotal role in determining the position of your brand in the market." hreflang="en-US" onover-preload="1">customer interaction</a> meets customers wherever they are. Unfortunately, attention spans are short online; if customers can’t reach you when and how they want, they’re likely to go somewhere else. That’s why most customer experience programs are designed to integrate with live chats, email, phone lines, and social media.</p> <h3 class="wp-block-heading" id="ability-to-scale-up-down">Ability to scale up/down</h3> <p>Most customer experience software offers a variety of packages at different price points. They tend to be based on features, others on the number of users or interactions, and others consider a mix of features and users.</p> <p>You should choose software that will help <a href="https://www.liveagent.com/business/#showWebCalcGenerator" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">grow your business</a> (otherwise, it won’t be worth the investment). Then, as that growth occurs, you should be able to upgrade your account to meet the demands of a better customer experience.</p> <p>Sometimes, you might improve the efficiency of your customer interactions so much that you can actually scale your efforts back. Customer experience platforms should scale seamlessly to meet your needs.</p> <p>CES platforms should adapt to your changing business needs. Over the past year, we’ve seen a drastic increase in the number of employees working from home. Even though the world has changed, customer expectations remain the same. Your CES implementation should support these changes.</p> <h3 class="wp-block-heading" id="software-limitations">Software Limitations</h3> <p>SaaS platforms have become extremely powerful, but they have limits. That’s why you’ll often see a maximum number of campaigns, users, customers, or interactions on different platforms. Consider these limitations carefully and compare them with your current website’s traffic.</p> <p>It might be tempting to choose the unlimited plan, but not what your business needs. In fact, in many cases, those plans are meant for large-scale enterprises, not a chain of local restaurants. Remember, if you choose the right platform, you can scale up as needed.</p> <h3 class="wp-block-heading" id="collaboration-options">Collaboration Options</h3> <p>It takes a team to succeed in business. Yet, not every employee is capable of answering every question. This is why collaboration tools are essential to customer experience platforms.</p> <p>Ticketing systems are among the most common <a href="https://www.liveagent.com/features/collaboration-tools/" title="Collaboration tools allow team members to communicate, solve problems, share and work together with more ease and efficiency." hreflang="en-US" onover-preload="1">collaboration tools</a>. Customer issues can be assigned quickly to a relevant team or member. They also allow agents to leave relevant notes along the way.</p> <figure class="wp-block-image aligncenter size-full no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1413184add6d76359318121b36d297fa/Mockup-Livechat-software-notes-in-chat-2.png.webp 990w, https://www.liveagent.com/wp/urlslab-download/000155da65aeef8d4736a3a07efa72ec/Mockup-Livechat-software-notes-in-chat-2-300x237.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/b36546e851fe51ca617c74f5b0d3da10/Mockup-Livechat-software-notes-in-chat-2-768x607.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/aeac0d665910b51b48b383dd4af393b2/Mockup-Livechat-software-notes-in-chat-2-63x50.png.webp 63w, https://www.liveagent.com/wp/urlslab-download/fc7fc2eacc6047457b6b5f0525fb5e7f/Mockup-Livechat-software-notes-in-chat-2-32x25.png.webp 32w, https://www.liveagent.com/wp/urlslab-download/a0ed47a09e5342233ca41f201b20b362/Mockup-Livechat-software-notes-in-chat-2-424x335.png.webp 424w, https://www.liveagent.com/wp/urlslab-download/56100102b25b7d4a94d77e787ac326b2/Mockup-Livechat-software-notes-in-chat-2-506x400.png.webp 506w, https://www.liveagent.com/wp/urlslab-download/e50852e7220961d2e6a4634537c0d6f3/Mockup-Livechat-software-notes-in-chat-2-185x146.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/50e3430cb7ea9940b993a032342c1701/Mockup-Livechat-software-notes-in-chat-2-110x87.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/043e155f068242ded51940d8a54b0993/Mockup-Livechat-software-notes-in-chat-2-485x384.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/47a6c028aeea082dd283f39faf99de23/Mockup-Livechat-software-notes-in-chat-2-28x22.png.webp 28w, https://www.liveagent.com/wp/urlslab-download/db7688d2c8b4ddb57d9eef2792eacf03/Mockup-Livechat-software-notes-in-chat-2-250x198.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 990px) 100vw, 990px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bbd2d85766d76f74470885339b787e5f/Mockup-Livechat-software-notes-in-chat-2.png 990w, https://www.liveagent.com/wp/urlslab-download/16264dc48ece948199a9a8cb070d665b/Mockup-Livechat-software-notes-in-chat-2-300x237.png 300w, https://www.liveagent.com/wp/urlslab-download/31b0f76450688736d15b304a1862e490/Mockup-Livechat-software-notes-in-chat-2-768x607.png 768w, https://www.liveagent.com/wp/urlslab-download/aff4c04a25653f0b97a06065def56c91/Mockup-Livechat-software-notes-in-chat-2-63x50.png 63w, https://www.liveagent.com/wp/urlslab-download/702b1b840254c8d4eb1a26f179e2a8d9/Mockup-Livechat-software-notes-in-chat-2-32x25.png 32w, https://www.liveagent.com/wp/urlslab-download/7292f450e14042fe50c4c7db283299fd/Mockup-Livechat-software-notes-in-chat-2-424x335.png 424w, https://www.liveagent.com/wp/urlslab-download/47097301045123acde709f15351708e8/Mockup-Livechat-software-notes-in-chat-2-506x400.png 506w, https://www.liveagent.com/wp/urlslab-download/9d8f58c37c2fb2fc5e7cfa47d4a28924/Mockup-Livechat-software-notes-in-chat-2-185x146.png 185w, https://www.liveagent.com/wp/urlslab-download/03ced25b59a2ab2e1c8dec06f1de4d00/Mockup-Livechat-software-notes-in-chat-2-110x87.png 110w, https://www.liveagent.com/wp/urlslab-download/2d43ea44004533a4210000ac749b7451/Mockup-Livechat-software-notes-in-chat-2-485x384.png 485w, https://www.liveagent.com/wp/urlslab-download/25abfc1f64fe0bde53892aefbb44b90b/Mockup-Livechat-software-notes-in-chat-2-28x22.png 28w, https://www.liveagent.com/wp/urlslab-download/4c8bc7b9207a0426121d7b18f61c1866/Mockup-Livechat-software-notes-in-chat-2-250x198.png 250w" urlslab-lazy="yes" sizes="(max-width: 990px) 100vw, 990px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1413184add6d76359318121b36d297fa/Mockup-Livechat-software-notes-in-chat-2.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="990" height="783" alt="Live chat software notes in chat - LiveAgent" class="wp-image-203700" data-src="https://www.liveagent.com/wp/urlslab-download/bbd2d85766d76f74470885339b787e5f/Mockup-Livechat-software-notes-in-chat-2.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture><figcaption class="wp-element-caption">Internal Chat Notes in LiveAgent</figcaption></figure> <p>Of course, some inquiries have a greater sense of urgency and need a faster response time. Shared inboxes are another common collaboration tool. Different team members can read the same emails and respond appropriately.</p> <p>File sharing is another important collaboration tool. Sometimes, team members may need to edit and share the same documents or records to assist customers effectively. The process of sharing and storing these documents in one place should be seamless.</p> <p>Depending on how the platform is implemented, agents don’t necessarily have to work directly with customers. For example, tickets regarding accounting issues <a href="https://www.liveagent.com/features/notes/" title="Discover the benefits of help desk notes with LiveAgent! Explore different types, learn how to use them effectively, and enhance your customer service team's efficiency. Sign up for a free trial today and transform your internal communication." hreflang="en-US" onover-preload="1">can be shared</a> with accountants. Once the issue is resolved, the customer service agent can contact the customer.</p> <h2 class="wp-block-heading" id="demo-version-of-customer-experience-software">Demo version of customer experience software</h2> <p>Every customer experience platform is different, and some will meet your needs better than others. Therefore, you should test it before investing in it.</p> <p><a href="https://www.liveagent.com/demo/" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1">Demo</a> versions provide an opportunity to see if a particular platform will seamlessly integrate with your business and customers. More importantly, the trial period should last long enough to determine if it will improve efficiency or prove more cumbersome.</p> <p>Demo versions are limited, so focus on the most important features first. Make use of the platform’s knowledge base guides to learn those features quickly and see how they perform with a small number of customers.</p> <p>You should also try a few demos before making your final decision. This is free (apart from your time commitment), and you can draw your own conclusions based on first-hand experience.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/8197cfbd019224c54830aad2bc39cf07/LiveAgent-Demo-1024x720.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/3a1c57f8b2c73747a462d274a49963c5/LiveAgent-Demo-300x211.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/95e5397e7d293f0afbf54d3ed7574bde/LiveAgent-Demo-768x540.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/1ab6fe20911348efc13afc044cd9f12b/LiveAgent-Demo-71x50.png.webp 71w, https://www.liveagent.com/wp/urlslab-download/1754f9a95df714e501c4904ddb2be8c6/LiveAgent-Demo-36x25.png.webp 36w, https://www.liveagent.com/wp/urlslab-download/18950e7a68b2b8c4cfd4c5353cad4a1a/LiveAgent-Demo-477x335.png.webp 477w, https://www.liveagent.com/wp/urlslab-download/4bb2f86978bd280d14f67b159cf2f2eb/LiveAgent-Demo-569x400.png.webp 569w, https://www.liveagent.com/wp/urlslab-download/941031d5d59ad2c8228e90d512621cce/LiveAgent-Demo-185x130.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/a5fb5a4080558dda90887df3d3594723/LiveAgent-Demo-110x77.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/e924e2bf07c1dc21df76f4df7b39e392/LiveAgent-Demo-485x341.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/bec1b8f11104dd0aec3627f9717879d8/LiveAgent-Demo.png.webp 1404w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/d5fe03cead1c2b5b1c0fd597cf0dab40/LiveAgent-Demo-1024x720.png 1024w, https://www.liveagent.com/wp/urlslab-download/1512419aa06b45f19a1e9fa4b38633d2/LiveAgent-Demo-300x211.png 300w, https://www.liveagent.com/wp/urlslab-download/baf92740f3c302754a00129a0b34f8f0/LiveAgent-Demo-768x540.png 768w, https://www.liveagent.com/wp/urlslab-download/44e7a10ace2020d1fc78b8ad16f4f0a4/LiveAgent-Demo-71x50.png 71w, https://www.liveagent.com/wp/urlslab-download/1d02c0d2d35f2f2564c42c673b55c963/LiveAgent-Demo-36x25.png 36w, https://www.liveagent.com/wp/urlslab-download/0643fa56dfccae01baa0a5e3d65baea6/LiveAgent-Demo-477x335.png 477w, https://www.liveagent.com/wp/urlslab-download/ba51f63ae3293ff0de2cbb98ea400e53/LiveAgent-Demo-569x400.png 569w, https://www.liveagent.com/wp/urlslab-download/557f015d866ef50bb3c671e6486ecacd/LiveAgent-Demo-185x130.png 185w, https://www.liveagent.com/wp/urlslab-download/c99f2fa2f5cbee65ac160a0467bcfb65/LiveAgent-Demo-110x77.png 110w, https://www.liveagent.com/wp/urlslab-download/ac45ee6afc233113e57f5c6d2196fb13/LiveAgent-Demo-485x341.png 485w, https://www.liveagent.com/wp/urlslab-download/715e8339f855a5699ec28bb3ff78a029/LiveAgent-Demo.png 1404w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/8197cfbd019224c54830aad2bc39cf07/LiveAgent-Demo-1024x720.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="720" alt="" class="wp-image-561418" data-src="https://www.liveagent.com/wp/urlslab-download/d5fe03cead1c2b5b1c0fd597cf0dab40/LiveAgent-Demo-1024x720.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></figure> <h2 class="wp-block-heading" id="what-is-the-best-customer-experience-software">What is the best customer experience software?</h2> <p>Which option is the best? Every business will have a different answer. For example, some platforms (such as SurveyLegend) offer surveys; others (like LiveAgent) don’t. Unless your business plans to run surveys, you may inadvertently pay for something you do not need.</p> <p><a href="https://www.liveagent.com/blog/alternatives/" title="Discover top alternatives to popular software like Aircall, Spiceworks, Jira, and more on LiveAgent's blog. Explore comprehensive comparisons to find the perfect solution for your business needs. Visit now for expert insights and elevate your customer service experience!" hreflang="en-US" onover-preload="1">You’ll need to determine the best solution based on your business objectives</a>. What tools will make it easier to connect with your customers? Invest only in the tools you need to reach your customers where they are. This may even be more important than aggregated user ratings.</p> <p>Make sure to also read user reviews. A quick internet search for any platform will reveal dozens of reviews from actual users. See how they measure up. For example, according to a quick Google search, LiveAgent generally ranks higher in industry publications than Zendesk.</p> <p>In addition to reviews, what industry accolades have they received? There are many industry platforms and watchdogs that review and award providers. These include awards and certificates for social media management software, help desk platforms, and live chat software, among others.</p> <p>You can see examples of several on our <a href="https://www.liveagent.com/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">awards</a> page. Some of them focus on specific features of our platform, while others consider the platform as a whole. These accolades serve as helpful endorsements.</p> <p>If your business is newer, it may benefit from a simple open-source customer experience management software. These are often feature-rich and backed by a community of developers. However, they usually have limited funding for support.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/23b384f123fa1a126a8ee2041114d449/awards-section-web-1024x750.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/4eff516cdb8327c6f8e42cdca5263344/awards-section-web-300x220.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/fc30bf2597784c8c9502e42e6aa618fc/awards-section-web-768x562.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/31cc70c31d1bad33cb6da08452e37e45/awards-section-web-68x50.png.webp 68w, https://www.liveagent.com/wp/urlslab-download/b4360c4ff9291b11bef4004a2ff74d41/awards-section-web-34x25.png.webp 34w, https://www.liveagent.com/wp/urlslab-download/0a57aa47a1161a5cde4e7f729bc06402/awards-section-web-457x335.png.webp 457w, https://www.liveagent.com/wp/urlslab-download/35d15ed1660e7bbefae0474f31f6d000/awards-section-web-546x400.png.webp 546w, https://www.liveagent.com/wp/urlslab-download/f96392a994db8370c920980598c8934f/awards-section-web-185x135.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/4841ea7dafc57d912748f2f0ac235444/awards-section-web-110x81.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/084a3cb180b0ec21fa16a1214793f1f7/awards-section-web-485x355.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/28a21f37e9df990a336f850278a76f3b/awards-section-web-1024x750.png 1024w, https://www.liveagent.com/wp/urlslab-download/be0636f0fa1d075cc0475e29aa510e56/awards-section-web-300x220.png 300w, https://www.liveagent.com/wp/urlslab-download/4f17f95eab222dee289e8a0c6203139e/awards-section-web-768x562.png 768w, https://www.liveagent.com/wp/urlslab-download/b685ac3d6e51093449f7d5b0681c6112/awards-section-web-68x50.png 68w, https://www.liveagent.com/wp/urlslab-download/2e0deb96103574721cc924ef57849ea0/awards-section-web-34x25.png 34w, https://www.liveagent.com/wp/urlslab-download/99c38e9c0e10ab463e332d56f9db929f/awards-section-web-457x335.png 457w, https://www.liveagent.com/wp/urlslab-download/3a6957bb4e46689bfadec0b7276dfd2c/awards-section-web-546x400.png 546w, https://www.liveagent.com/wp/urlslab-download/0a2555eb043b6003a3ba515bbc089958/awards-section-web-185x135.png 185w, https://www.liveagent.com/wp/urlslab-download/b2dda2e2fd9655adbff523f8d4fd18bd/awards-section-web-110x81.png 110w, https://www.liveagent.com/wp/urlslab-download/acd6d18011aee461f76c093abb53337e/awards-section-web-485x355.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/23b384f123fa1a126a8ee2041114d449/awards-section-web-1024x750.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="750" alt="" class="wp-image-30415" data-src="https://www.liveagent.com/wp/urlslab-download/28a21f37e9df990a336f850278a76f3b/awards-section-web-1024x750.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></figure> <p>There are times when you might consider more than one platform, even if only temporarily. For example, survey-based platforms like SurveyLegend largely focus on questionnaires. These platforms lack the functionality of most other customer experience software.</p> <p>You may want to temporarily use the features of SurveyLegend if you’re testing a new product or website update. Garnering the direct opinions of actual customers can help you make more informed decisions.</p> <p>If you only need to implement one tool, the best customer experience platform might be the one that offers that tool as a standalone product. For example, LiveAgent offers ticketing software for $15 each month per agent. On the other hand, Salesforce requires customers to bundle different products together for every plan.</p> <p>Fortunately, most customer experience platforms offer some guidance when choosing the best program for your business. However, if you’re looking for a solution as an <a href="https://www.liveagent.com/business/solo/#showWebCalcGenerator" title="Boost your solo business with LiveAgent, the top-rated help desk software. Enjoy a free trial and streamline your customer support today!" hreflang="en-US" onover-preload="1">individual</a> (such as affiliate marketers or freelancers), the free plans should be enough to start with.</p> <p>You may even benefit from multiple free plans. For example, you can use LiveAgent’s free package for basic reports, a chat button, a customer portal, and other useful tools. You can also use SurveyLegend to build surveys for customer feedback.</p> <p>Small, local businesses may also benefit from one free service and another low-tier package. You probably have a following already, but its scope is limited. Small businesses usually have a smaller volume of customer service inquiries and won’t need more advanced tools.</p> <p>Mid-tier packages best serve midsize businesses. Free versions may not be enough, but the more suitable packages will still be budget-friendly. Even better, they will help businesses in this range scale their outreach effortlessly.</p> <p><a href="https://www.liveagent.com/business/enterprise/#showWebCalcGenerator" title="Liveagent is the most reviewed and #1 rated help desk software for smb in 2019. Large businesses often get their roi from liveagent quickly with real-time typing view feature." hreflang="en-US" onover-preload="1">Enterprises</a> and international corporations often need to coordinate their workflows among multiple offices, sometimes across different time zones. As a result, these organizations need top-tier customer experience software to serve larger customer audiences and facilitate collaboration among large, geographically diverse teams.</p> <div class="BlockDiscover BlockDiscover--support-portal" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Find the ideal solution</p> <p class="BlockDiscover__text">Are you looking for software that will meet your needs and will also make your customer service more efficient?</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Have you tried LiveAgent?</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="benefits-of-using-a-customer-experience-software">Benefits of using a customer experience software</h2> <p>Better interactions mean greater customer loyalty, and the sole purpose of customer experience software is to enhance those interactions.</p> <p>However, customer experience programs help more than just customers. When implemented correctly, they also improve the employee experience. Collaboration allows employees to work seamlessly together, even if they aren’t in the same office. It also allows them to resolve customer issues faster.</p> <p>You can also use analytics tools to track active users (but not record, we do not let you <a href="https://www.liveagent.com/features/website-visitor-tracking-feature/" title="Website visitor tracking feature in help desk software allows you to view the current URL of customers on chat, and get notified when they switch webpages." hreflang="en-US" onover-preload="1">record visitors on your website</a> ) as they interact with your website, app, or content. As we’ve discussed, this offers more insights into what’s working and what isn’t. Once you know what makes customers happy, you can improve the overall experience.</p> <p>Business interactions – both internal and external – are streamlined by customer experience software. Customers can contact your business through more channels, yet they can all be accessed from a single dashboard. As we’ve also discussed, employees can better collaborate.</p> <p>Collaboration is particularly important if employees or teams work in different locations. They need access to the same files, records, and tools in real-time. They also need access to live updates so that customers can be assisted as quickly and efficiently as possible.</p> <p>Customer experience platforms also make businesses more scalable. As your business grows, you can upgrade to better plans with more features and usage limits. Upgraded plans often extend functionality enough to avoid or reduce increased labor costs.</p> <p>For international organizations, <a href="https://www.liveagent.com/features/multilingual-support/" title="LiveAgent can speak your language too. Customize your experience and pick the interface language you and your agents prefer. It can be changed anytime." hreflang="en-US" onover-preload="1">multilingual support</a> is vital. This one feature can provide access to entire markets in new countries and offers unparalleled opportunities for expansion even among businesses that have not yet built an overseas presence.</p> <p>When using multilingual tools, find out which languages are supported and which nations offer the most opportunities for expansion. If you consider your options carefully, expanding overseas with a customer experience platform can be much easier than you think.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/39a8009366624b84c314bfe4eeef6d43/help-desk-requirements-LiveAgent-Multilingual-capabilities-1024x486.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/d48e6bd1140b6a95fc916c2ecda720fd/help-desk-requirements-LiveAgent-Multilingual-capabilities-300x142.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/1071eb1f73470f96cda1d8f9c91510af/help-desk-requirements-LiveAgent-Multilingual-capabilities-768x365.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/5476212cdbe54d36107c5023d7d7714f/help-desk-requirements-LiveAgent-Multilingual-capabilities-105x50.png.webp 105w, https://www.liveagent.com/wp/urlslab-download/0490aead9f3c3dae2e4a02e53b566a3a/help-desk-requirements-LiveAgent-Multilingual-capabilities-53x25.png.webp 53w, https://www.liveagent.com/wp/urlslab-download/40043db3abec14823368c4ad8722f9d4/help-desk-requirements-LiveAgent-Multilingual-capabilities-706x335.png.webp 706w, https://www.liveagent.com/wp/urlslab-download/d4b8ba66de080dba3aa2c3c1bf8f540f/help-desk-requirements-LiveAgent-Multilingual-capabilities-700x332.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/388805b9752942d76e82062e34d7fac4/help-desk-requirements-LiveAgent-Multilingual-capabilities-185x88.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/72102bd0313af4c16050f46b070a94ec/help-desk-requirements-LiveAgent-Multilingual-capabilities-110x52.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/18bb5808cee6a95dc744ecfc0cb66be0/help-desk-requirements-LiveAgent-Multilingual-capabilities-485x230.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/3ecdeb7b689554ac001f62cb85221076/help-desk-requirements-LiveAgent-Multilingual-capabilities-46x22.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/d87958c1571d639501aeb6eb4459dd42/help-desk-requirements-LiveAgent-Multilingual-capabilities-250x119.png.webp 250w, https://www.liveagent.com/wp/urlslab-download/eafa4f8d859cd5a82fb4ad33e5e52d66/help-desk-requirements-LiveAgent-Multilingual-capabilities-1536x729.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/369a859d2d1d2a16c651e096e7f511b2/help-desk-requirements-LiveAgent-Multilingual-capabilities-2048x972.png.webp 2048w, https://www.liveagent.com/wp/urlslab-download/4fbf5374d49bb8621be5e4aa238e1c7b/help-desk-requirements-LiveAgent-Multilingual-capabilities-680x323.png.webp 680w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e683f70ee5bc4082de891a6185a0cfe5/help-desk-requirements-LiveAgent-Multilingual-capabilities-1024x486.png 1024w, https://www.liveagent.com/wp/urlslab-download/2fbdf91a63be2de8495bcc04aa637473/help-desk-requirements-LiveAgent-Multilingual-capabilities-300x142.png 300w, https://www.liveagent.com/wp/urlslab-download/73110645c239f970959d1e307ad58501/help-desk-requirements-LiveAgent-Multilingual-capabilities-768x365.png 768w, https://www.liveagent.com/wp/urlslab-download/85dbadb9ef1d557380b2b4405291cd77/help-desk-requirements-LiveAgent-Multilingual-capabilities-105x50.png 105w, https://www.liveagent.com/wp/urlslab-download/99c58167207808dabe598f6701f67b4c/help-desk-requirements-LiveAgent-Multilingual-capabilities-53x25.png 53w, https://www.liveagent.com/wp/urlslab-download/28b7567e719f226f6711664fc7e13385/help-desk-requirements-LiveAgent-Multilingual-capabilities-706x335.png 706w, https://www.liveagent.com/wp/urlslab-download/3690f33f110087da4b53a2fd382a4cb1/help-desk-requirements-LiveAgent-Multilingual-capabilities-700x332.png 700w, https://www.liveagent.com/wp/urlslab-download/0ccde24f7bc5b038c3071fa227e68b12/help-desk-requirements-LiveAgent-Multilingual-capabilities-185x88.png 185w, https://www.liveagent.com/wp/urlslab-download/a1dc1ae8923f50a200ae949a1ad7ccae/help-desk-requirements-LiveAgent-Multilingual-capabilities-110x52.png 110w, https://www.liveagent.com/wp/urlslab-download/2fa15d3a2f07781218d1b5a10c87dcbb/help-desk-requirements-LiveAgent-Multilingual-capabilities-485x230.png 485w, https://www.liveagent.com/wp/urlslab-download/10df0294e158e0e1b3aacda5eb172bbc/help-desk-requirements-LiveAgent-Multilingual-capabilities-46x22.png 46w, https://www.liveagent.com/wp/urlslab-download/892d9fffb78efefcd97c3d32a6369e2c/help-desk-requirements-LiveAgent-Multilingual-capabilities-250x119.png 250w, https://www.liveagent.com/wp/urlslab-download/14c78299b57409f25add81245a388978/help-desk-requirements-LiveAgent-Multilingual-capabilities-1536x729.png 1536w, https://www.liveagent.com/wp/urlslab-download/301098c5f31d06f11fb1a26493ea69e2/help-desk-requirements-LiveAgent-Multilingual-capabilities-2048x972.png 2048w, https://www.liveagent.com/wp/urlslab-download/f0d6fc4da2865907b6b1b83642790944/help-desk-requirements-LiveAgent-Multilingual-capabilities-680x323.png 680w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/39a8009366624b84c314bfe4eeef6d43/help-desk-requirements-LiveAgent-Multilingual-capabilities-1024x486.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="486" alt="help-desk-requirements-LiveAgent-Multilingual-capabilities" class="wp-image-106139" data-src="https://www.liveagent.com/wp/urlslab-download/e683f70ee5bc4082de891a6185a0cfe5/help-desk-requirements-LiveAgent-Multilingual-capabilities-1024x486.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></figure> <h2 class="wp-block-heading" id="implementation-of-customer-experience-software">Implementation of customer experience software</h2> <p>Even with the most efficient platforms, implementation will necessarily take some time. This is especially true for enterprise clients, but even individual users will need to adjust their schedules.</p> <p>Before implementing customer experience software, take a close look at their <a href="https://www.liveagent.com/features/#security/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">security features</a>. Sometimes, scripts embedded on your website will link to external resources. If they do, those resources should be on secure services. Otherwise, it can create security issues, even if your website is secure.</p> <p>Unfortunately, checking secure connections usually requires technical knowledge and the ability to read some code. This is one of the many reasons it’s important to discuss your implementation before choosing a specific platform.</p> <p>Fortunately, industry leaders understand the importance of security. They work hard to ensure connections are secure and find opportunities to upgrade their platforms. Each of the 20 customer experience platforms that we review here offers secure software implementations.</p> <p>When creating an account, businesses must provide thorough details regarding their branding, operations, digital assets, and teams. They also need to provide time for <a href="https://www.liveagent.com/academy/customer-service-soft-skills/" title="Discover the 12 must-have customer service soft skills for 2024 that are essential for building strong relationships, boosting satisfaction, and creating positive experiences. Learn how active listening, empathy, communication, and more can elevate your customer support game and turn one-time customers into loyal advocates. Explore practical do’s and don’ts for each skill and understand why they are crucial for delivering top-notch service. Visit now to enhance your customer service skills!" hreflang="en-US" onover-preload="1">training team members</a> to use the platform.</p> <p>In spite of robust dashboards, some functionality will need to exist outside the platform. For example, live widgets will need to be placed on websites. This is typically done by adding code to each web page on the site provided by the software company.</p> <p>For email, phone, and social integrations, businesses will have to synchronize those accounts with the platform they’ve chosen. Usually, this process is mostly automated. For example, the platform will send you to Facebook with a request to manage your page. Just log in, approve the request, and you will sync your Facebook page’s timeline.</p> <figure class="wp-block-video aligncenter"><video autoplay loop data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.com/wp/urlslab-download/d7f634b75dc7a74c0c7dcfaa829a816f/LiveAgent_HelpDesk.mp4" urlslab-lazy="yes" urlslab-id="84"></video></figure> <p>Even when the program is fully integrated and employees have been properly trained, the process isn’t quite over yet. Customer experience software is an investment. It’s important to ensure that it provides a return on investment.</p> <h2 class="wp-block-heading" id="cost-of-help-customer-experience-software">Cost of help customer experience software</h2> <p>Robust customer experience software can cost anywhere between $30 and $1200 per month. It depends on a variety of factors, including the number of interactions, customers, and employees.</p> <p>CES platforms often charge by agent per month. This means that the fee applies to each employee using the software’s suite of tools. The agent level is easy to scale both to the team’s current size and its potential growth.</p> <p>They may also offer packages at different prices, then set each price to the number of agents. For example, ticket software may charge $40 per month for 10,000 tickets and $80 for 20,000 tickets but charge an additional 40 or 80 for each extra agent.</p> <p>Fees per month are generally better for smaller organizations. This is especially true for those with 11-50 employees but may also work for larger organizations with 51-200 employees. If only certain <a href="https://www.liveagent.com/academy/customer-service-roles/" title="Explore customer service roles from reps to managers, their duties, and creative titles. Try our software for free." hreflang="en-US" onover-preload="1">team members need access</a>, the team sizes may not matter.</p> <p>For organizations with 201-500 employees, it might make more sense to consider other pricing models (more on that in a moment). For 501-1000 employees, consider platforms offering unlimited plans.</p> <p>Add-ons are often available for extra fees as well. You may need more support from your customer experience provider, or you may require integration with your own customer platforms. Different providers offer different add-ons, so consider which ones might benefit your business as well.</p> <div class="BlockDiscover BlockDiscover--support-portal" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Discover LiveAgent</p> <p class="BlockDiscover__text">Stand out from your competitors with a strong customer service culture</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Have you tried LiveAgent?</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="pricing-models-of-customer-experience-software">Pricing models of customer experience software</h2> <ul class="wp-block-list"> <li><strong>Per ticket:</strong> some platforms include <a href="https://www.liveagent.com/customer-support-glossary/ticketing-system/" title="What is a ticketing system, and how can it benefit your business? Discover its key features and real-life examples to boost your customer support operations." hreflang="en-US" onover-preload="1">ticketing</a> tools and are priced according to ticket volume. Usually, you’ll be able to pay a certain price, “up to” a number of tickets. For example, you might pay $19 per month for “up to 1000 tickets.”</li> <li><strong>Per license</strong>: A licensing price model typically covers use by an organization. This may or may not include subsidiaries. Typically, licensing models offer unlimited user access, but this won’t always be the case.</li> <li><strong>Per device</strong>: Some pricing models cover individual devices. This is similar to paying per <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agent</a>, but that could mean a separate price for the same user accessing the platform via a desktop or mobile device. Shared devices can help save more on these plans.</li> <li><strong>Per agent</strong>: Many customer experience software charges a flat monthly fee for each agent (or employee) accessing the platform. This may include each device that the agent uses, or it might also implement a per device policy.</li> </ul> <h2 class="wp-block-heading" id="top-20-providers-of-customer-experience-software">Top 20 providers of customer experience software</h2> <h3 class="wp-block-heading" id="1-liveagent">1. LiveAgent</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/liveagent-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Liveagent Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/40d7ea01c98a29019ba8abafcb3e39ee/liveagent-homepage-1024x508.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/2195806b92de1b9d727711c9d271b536/liveagent-homepage-300x149.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/960ea02371a3f7cd90ec891f319e0251/liveagent-homepage-768x381.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/dd7602266e38d46154584fbe2c7fe474/liveagent-homepage-101x50.png.webp 101w, https://www.liveagent.com/wp/urlslab-download/0f9c91f418dbb81fd3f9cc1b2b6a9585/liveagent-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/e588e844ef16f88117ab6ea6a666ce8a/liveagent-homepage-675x335.png.webp 675w, https://www.liveagent.com/wp/urlslab-download/bc808401a38ee5355ab45a6844324687/liveagent-homepage-700x348.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/9aa99535d688351440c9b2e47bdb0ec2/liveagent-homepage-185x92.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f97f52967ac4a5c25db7facd7d1d37d1/liveagent-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/c1bee28de437598a6bd0d62c52594cd1/liveagent-homepage-485x241.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/52610cfae783d406015d702b020a094c/liveagent-homepage.png.webp 1885w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a1c11f117b9d3f6cfa89e14f7bde2492/liveagent-homepage-1024x508.png 1024w, https://www.liveagent.com/wp/urlslab-download/19b29e8c1880128fc96a40c88966eff6/liveagent-homepage-300x149.png 300w, https://www.liveagent.com/wp/urlslab-download/dd3dd46851d6450deeea16d0d099eb59/liveagent-homepage-768x381.png 768w, https://www.liveagent.com/wp/urlslab-download/95c82c714062630610dc4a801056e326/liveagent-homepage-101x50.png 101w, https://www.liveagent.com/wp/urlslab-download/5cd13fd60c11563e501f5586e2f99d79/liveagent-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/aa24a8a3bb2912dca738f19124dee59c/liveagent-homepage-675x335.png 675w, https://www.liveagent.com/wp/urlslab-download/00abf3ea3e61b229acdafdbff5520ffd/liveagent-homepage-700x348.png 700w, https://www.liveagent.com/wp/urlslab-download/acdaa67d210cb769cef7ccadce5cb1b7/liveagent-homepage-185x92.png 185w, https://www.liveagent.com/wp/urlslab-download/2e2a0721d7fb97d59aae4a5b9d2eccc9/liveagent-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/5d955c7cecf63d18721c3173d0235687/liveagent-homepage-485x241.png 485w, https://www.liveagent.com/wp/urlslab-download/2418d622f7adfa02069151f16951040a/liveagent-homepage.png 1885w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/40d7ea01c98a29019ba8abafcb3e39ee/liveagent-homepage-1024x508.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="508" alt="LiveAgent's homepage" class="wp-image-559333" data-src="https://www.liveagent.com/wp/urlslab-download/a1c11f117b9d3f6cfa89e14f7bde2492/liveagent-homepage-1024x508.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <p>Businesses use a variety of digital channels to connect with their customers these days. Apps, social media, and live chats are just a few of the many channels utilized by successful businesses.</p> <p>LiveAgent is designed to meet the needs of businesses demanding versatility for their customers. Those using a variety of online channels will save time with detailed dashboards. They will also find it easier to monitor customer actions and interactions from a single place.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>LiveAgent works best for mid-sized businesses and large-scale enterprises who need to funnel communications from many channels in one place.</p> <p>LiveAgent also provides individual packages for smaller businesses that are ready to scale. The option to upgrade and expand their customer experience program is always available when needed.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Ticketing – allows customers to create support tickets from anywhere.</li> <li>Integration – <a href="https://www.liveagent.com/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">LiveAgent features</a> tools that integrate with websites, social media, email, e-commerce platforms, and mobile apps (among others).</li> <li>Live chats – these integrated popups allow users to conveniently message customer care teams right from your website.</li> <li>Call center – you can manage a call center from a single software package. No hardware is needed.</li> <li>Social media – LiveAgent integrates with social media and turns notifications into tickets.</li> <li>Knowledge base – help customers help themselves with detailed articles that answer the most common (and a few not so common) questions.</li> <li>No contracts – LiveAgent offers a cancel anytime policy.</li> <li>Customer portal – keeps customers updated on the progress of their tickets.</li> <li>Resources – LiveAgent dedicates a full library of resources to help users get the most from their vast customer experience platform.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>LiveAgent is versatile and integrates with a variety of channels</li> <li>It offers a variety of communication channels that you can monitor from a single location</li> <li>Businesses and customers can track the time it takes to resolve each ticket</li> <li>Customer segmentation is easy</li> <li>Integration with a variety of channels</li> <li>Dedicated customer service</li> <li>Free trial without a credit card</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-0">Cons</h4> <ul class="wp-block-list"> <li>There are so many features that it can take time to learn LiveAgent’s platform</li> <li>The free trial lasts 30 days</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>LiveAgent’s prices are pretty standard for the industry. There is a free account with limited usage allowances that will prove useful for some small businesses.</p> <p>LiveAgent also offers a free 30-day trial of its many services and its all-inclusive package. No credit card is needed.</p> <p>Beyond that, they offer various packages and singular products for monthly subscriptions beginning at $15. The <strong>Medium</strong> package is $29, and the <strong>Large</strong> is $49. Additional fees may apply for additional features and social channels.</p> <h3 class="wp-block-heading" id="2-surveylegend">2. SurveyLegend</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/surveylegend-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Surveylegend Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5e3452f582db16a7a5a5efcc5fa893ff/surveylegend-homepage-1024x499.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/3005af91620637fe624780d2b55116aa/surveylegend-homepage-300x146.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/1f701be1264472a56467f055fc485c53/surveylegend-homepage-768x374.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/8d3cc8d11e7045f2437235491441a109/surveylegend-homepage-103x50.jpg.webp 103w, https://www.liveagent.com/wp/urlslab-download/363ca4382092eb6404c810437f55558d/surveylegend-homepage-51x25.jpg.webp 51w, https://www.liveagent.com/wp/urlslab-download/eb94c118910a4722cfad380b586d25f3/surveylegend-homepage-688x335.jpg.webp 688w, https://www.liveagent.com/wp/urlslab-download/50c69bebe58d42476f164672c58c3dec/surveylegend-homepage-700x341.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/46dbf312c37460bef6f462a832582130/surveylegend-homepage-185x90.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/78769ca934900ce2498ed8b7880c0ec2/surveylegend-homepage-110x54.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/e1582406d6e0efb1cdde2b26a609ba49/surveylegend-homepage-485x236.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/7693586f91b5aca61569ecf4dcec6012/surveylegend-homepage.jpg.webp 1912w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/d760f201b12fb1329c6739008c942774/surveylegend-homepage-1024x499.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/693b9e48f7f58945b40c81c0bfc18064/surveylegend-homepage-300x146.jpg 300w, https://www.liveagent.com/wp/urlslab-download/2cc1827ebcd0cacdbb3d7994bb684169/surveylegend-homepage-768x374.jpg 768w, https://www.liveagent.com/wp/urlslab-download/4349d873a5e135b4e521d0d5650863e4/surveylegend-homepage-103x50.jpg 103w, https://www.liveagent.com/wp/urlslab-download/95e16253f47a517e29930231322df137/surveylegend-homepage-51x25.jpg 51w, https://www.liveagent.com/wp/urlslab-download/2cc2d0996f02e6f282212daf5bf79958/surveylegend-homepage-688x335.jpg 688w, https://www.liveagent.com/wp/urlslab-download/9588a7cd12388925f1a526064c7b6bb8/surveylegend-homepage-700x341.jpg 700w, https://www.liveagent.com/wp/urlslab-download/392a04155f85897cdee487df6655c712/surveylegend-homepage-185x90.jpg 185w, https://www.liveagent.com/wp/urlslab-download/7577c10983a206ab8ad9135a02722244/surveylegend-homepage-110x54.jpg 110w, https://www.liveagent.com/wp/urlslab-download/83d3a865acdeac2a22db294bfee4d0d5/surveylegend-homepage-485x236.jpg 485w, https://www.liveagent.com/wp/urlslab-download/637fce85393d92a6d769ae25b71f153f/surveylegend-homepage.jpg 1912w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5e3452f582db16a7a5a5efcc5fa893ff/surveylegend-homepage-1024x499.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="499" alt="Survey Legend Home Page" class="wp-image-588895" data-src="https://www.liveagent.com/wp/urlslab-download/d760f201b12fb1329c6739008c942774/surveylegend-homepage-1024x499.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <p>As the name implies, SurveyLegend focuses on surveys and questionnaires. They allow each to be integrated into websites, apps, social media, and email newsletters with relative ease.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>SurveyLegend is ideal for brands, businesses, and organizations with a large enough following to gauge accurate samples. If small businesses are interested in obtaining feedback efficiently from their regular customers, they may also benefit from this service.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Flexible packages</li> <li>Variety of survey types</li> <li>Cross-platform functionality</li> <li>Drag & drop builders</li> <li>Team collaboration</li> <li>Ads</li> <li>Data analytics</li> <li>API integrations (for their top-tier packages)</li> <li>Social sharing</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-1">Cons</h4> <ul class="wp-block-list"> <li>SurveyLegend makes it easy to create and customize a variety of surveys</li> <li>Analytics data offers insights into the success of each survey</li> <li>Drag & drop features allow users to create surveys visually</li> <li>A free plan offers basic functionality</li> <li>Social sharing is included with every plan</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-2">Cons</h4> <ul class="wp-block-list"> <li>Phone support is only available for the top-tier plan</li> <li>RESTful API integrations are limited</li> <li>Analytics data has a learning curve</li> <li>The full versions do not offer free trials</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>The most basic plan is free but is limited (only three surveys per month). The “<strong>Pro</strong>” package costs $19 per month or $170 per year. The “<strong>Business</strong>” plan offers unlimited surveys and questions while including more features at $39 per month or $300 per year. Finally, the “<strong>Legendary</strong>” package is priced at $89 per month or $780 per year.</p> <p>While SurveyLegend does offer a free plan, it does not include a free trial for any of its paid packages.</p> <h3 class="wp-block-heading" id="3-hubspot-service-hub">3. Hubspot Service Hub</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/hubspot-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Hubspot Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5d2cc4ea1c55b0331f8e096c6826774a/hubspot-homepage-1024x478.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/52aab801831433533fadc43dc096d4a0/hubspot-homepage-300x140.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/ae9019f86b6a0a5e0dca23504a0f0209/hubspot-homepage-768x358.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/7bc97ab99f986f01f4fbb3ee4b3ac10e/hubspot-homepage-107x50.png.webp 107w, https://www.liveagent.com/wp/urlslab-download/a209113efe20ca930f4ce58580aa18eb/hubspot-homepage-54x25.png.webp 54w, https://www.liveagent.com/wp/urlslab-download/594ee1471899220bb36016f0826c0f94/hubspot-homepage-718x335.png.webp 718w, https://www.liveagent.com/wp/urlslab-download/adcd3122782fab01685f279a98a0f99b/hubspot-homepage-700x327.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/1222209e24529c43d15c90a09cd493a3/hubspot-homepage-185x86.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/fa3401fb1cf4e36a0b13effb56d18daa/hubspot-homepage-110x51.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/17b93d0f825176e5290f395e1e3e29c9/hubspot-homepage-485x226.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/4c4936b344712d3dedc2051ffc2c5811/hubspot-homepage.png.webp 1369w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/fd38d150f99d835878cc85fac94c406d/hubspot-homepage-1024x478.png 1024w, https://www.liveagent.com/wp/urlslab-download/f2682dcf5b9b45d27942e5461bdff709/hubspot-homepage-300x140.png 300w, https://www.liveagent.com/wp/urlslab-download/3a08c260cd22c45d9f3542c9937068a9/hubspot-homepage-768x358.png 768w, https://www.liveagent.com/wp/urlslab-download/885bf60d6a627b9768ba7e9a80b5be66/hubspot-homepage-107x50.png 107w, https://www.liveagent.com/wp/urlslab-download/15b421b146f4de3d03ca042ebba5f949/hubspot-homepage-54x25.png 54w, https://www.liveagent.com/wp/urlslab-download/f63ce24c05c4169b2194d6c45cdfa753/hubspot-homepage-718x335.png 718w, https://www.liveagent.com/wp/urlslab-download/e3925b8dce5b937bee4c77f4a275bd8c/hubspot-homepage-700x327.png 700w, https://www.liveagent.com/wp/urlslab-download/16d806bb1265f8ab943a64a9a6cd2429/hubspot-homepage-185x86.png 185w, https://www.liveagent.com/wp/urlslab-download/772f9a8cc804aa26fbadc6d312588d03/hubspot-homepage-110x51.png 110w, https://www.liveagent.com/wp/urlslab-download/30a5afb490334ed112e362073c4f4120/hubspot-homepage-485x226.png 485w, https://www.liveagent.com/wp/urlslab-download/49db0cea5e5097415d4fed579da60fec/hubspot-homepage.png 1369w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5d2cc4ea1c55b0331f8e096c6826774a/hubspot-homepage-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="" class="wp-image-561108" data-src="https://www.liveagent.com/wp/urlslab-download/fd38d150f99d835878cc85fac94c406d/hubspot-homepage-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <p>HubSpot builds on its solid reputation of quality digital marketing tools with Service Hub. It offers customer conversational tools and surveys. It’s also integrated into a customer resource manager.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Hubspot Service Hub is designed for businesses and organizations of all sizes that need to streamline their digital communication. It’s also a popular choice for freelancers who want to organize client messages better.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Team collaboration</li> <li>Live chat</li> <li>Video messaging</li> <li>Team management</li> <li>Shared email inboxes</li> <li>Ticketing services</li> <li>Customer surveys</li> <li>Analytics (Enterprise)</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-3">Cons</h4> <ul class="wp-block-list"> <li>Intuitive interface that’s easy to use</li> <li>Excellent collaboration tools</li> <li>Robust knowledge bases</li> <li>Powerful integrated search</li> <li>Easily store and search records</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-4">Cons</h4> <ul class="wp-block-list"> <li>The ticketing system is more difficult for high volumes</li> <li>Lack of tags when tracking tickets</li> <li>Customer responses will not reopen closed tickets</li> <li>Tech support is expensive</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>The free package offers robust tools, and no credit card is required. The Starter package starts at $45 per month. The prices rise quickly from there, with the Professional service starting at $360 per month and Enterprise starting at $1,200.</p> <p>While Hubspot’s signature marketing <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> includes a free 14-day trial, the Hubspot Service Hub does not.</p> <h3 class="wp-block-heading" id="4-pipedrive">4. Pipedrive</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/pipedrive-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Pipedrive Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cf8f87e9c44ff0b6d71e9de60b211e32/pipedrive-homepage-1024x482.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/6dc9e59eb5b76a1d26bdf5329151af87/pipedrive-homepage-300x141.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/e1f04bf4ecc059f7bf5993c680386c55/pipedrive-homepage-768x362.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/4761f68cea6d0ff2af4ad757837612ab/pipedrive-homepage-106x50.jpg.webp 106w, https://www.liveagent.com/wp/urlslab-download/894445c844689227cde18240f1896a53/pipedrive-homepage-53x25.jpg.webp 53w, https://www.liveagent.com/wp/urlslab-download/0463b67fe4772cf395c3b9aa38553893/pipedrive-homepage-712x335.jpg.webp 712w, https://www.liveagent.com/wp/urlslab-download/e451b9bed40d983d15acc099770a282b/pipedrive-homepage-700x330.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/9f33b64f4a5c5e9459e008c3edbab510/pipedrive-homepage-185x87.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/e823457c9c8991ad538ba469e96fb887/pipedrive-homepage-110x52.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/67e8104032d64918a95998b66491b121/pipedrive-homepage-485x228.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/4ecfc1e62589fa975c639e352adb00e8/pipedrive-homepage.jpg.webp 1897w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/53a2c6fdb6dd796bbcd5c1a4bed0d27c/pipedrive-homepage-1024x482.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/b9659fb588f9d46a0544c6fa300f9cc4/pipedrive-homepage-300x141.jpg 300w, https://www.liveagent.com/wp/urlslab-download/a8f8c2823611f199698022bef48477ee/pipedrive-homepage-768x362.jpg 768w, https://www.liveagent.com/wp/urlslab-download/6357ecfbbc7e06b18381c61ca857022e/pipedrive-homepage-106x50.jpg 106w, https://www.liveagent.com/wp/urlslab-download/7d65fda09fe39f8c9f67854c97b6b334/pipedrive-homepage-53x25.jpg 53w, https://www.liveagent.com/wp/urlslab-download/8a4b4695c88e4eb5ecaf951c1e1a95b4/pipedrive-homepage-712x335.jpg 712w, https://www.liveagent.com/wp/urlslab-download/575972bdffcce2b0d11962e8d47731d9/pipedrive-homepage-700x330.jpg 700w, https://www.liveagent.com/wp/urlslab-download/37fa9513d8c119db6e7ed10c29547131/pipedrive-homepage-185x87.jpg 185w, https://www.liveagent.com/wp/urlslab-download/75ef96744204b4dbe9e1d06d4b8895c9/pipedrive-homepage-110x52.jpg 110w, https://www.liveagent.com/wp/urlslab-download/299967c10391ea990db13dc614128389/pipedrive-homepage-485x228.jpg 485w, https://www.liveagent.com/wp/urlslab-download/f2e8dc853cdc0e98fe5a1f808d4e506c/pipedrive-homepage.jpg 1897w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cf8f87e9c44ff0b6d71e9de60b211e32/pipedrive-homepage-1024x482.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="482" alt="Pipedrive homepage" class="wp-image-543231" data-src="https://www.liveagent.com/wp/urlslab-download/53a2c6fdb6dd796bbcd5c1a4bed0d27c/pipedrive-homepage-1024x482.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <p>Pipedrive introduces customer experience platforms to the world of sales. It focuses on the activities and processes that earn sales. It also helps generate leads and helps salespeople focus their attention on the best leads.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Sales teams and businesses (of any size) rely heavily on leads.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="included-in-the-essentials-plan">Included in the essentials plan</h5> <ul class="wp-block-list"> <li>Manage calendars, leads, deals, and pipelines</li> <li>24/7 support</li> <li>Data import and customization</li> </ul> <h5 class="wp-block-heading" id="included-in-the-advanced-plan">Included in the Advanced Plan</h5> <ul class="wp-block-list"> <li>Everything from the previous plan</li> <li>Email syncs, templates, and scheduling</li> <li>Group emails</li> <li>Click tracking</li> <li>Workflow builder</li> </ul> <h5 class="wp-block-heading" id="included-in-the-professional-plan">Included in the Professional Plan</h5> <ul class="wp-block-list"> <li>Everything from the previous plan</li> <li>Upgraded dashboards and reports</li> <li>Revenue forecasting</li> <li>Win projects</li> <li>Contract and document management</li> </ul> <h5 class="wp-block-heading" id="included-in-the-enterprise-plan">Included in the Enterprise Plan</h5> <ul class="wp-block-list"> <li>Everything from the previous plan</li> <li>Unlimited permissions and team sizes</li> <li>Custom security settings</li> <li>Program and phone support</li> <li>No limits on features</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-5">Cons</h4> <ul class="wp-block-list"> <li>Easy to use</li> <li>Scalable</li> <li>Automation helps reduce repetitive tasks</li> <li>Salespeople can track data visually</li> <li>Cross-platform compatibility</li> <li>Alerts ensure leads don’t fall through the cracks</li> <li>Streamlines communication both internally and externally</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-6">Cons</h4> <ul class="wp-block-list"> <li>Lack of A/B testing</li> <li>Limited behavior tracking</li> <li>Reports are limited</li> <li>Lack of integration with social media</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Pipedrive offers a 14-day free trial with full access. No credit card is needed, but you will need to submit your email address and follow the link to begin the trial.</p> <p>The <strong>Essential</strong> plan begins at $12.50 per month, while the <strong>Advanced</strong> plan costs $24.90 per month. The prices essentially double for each package, with the <strong>Professional</strong> starting at $49.90 and <strong>Enterprise</strong> costing $99. All plans are billed annually.</p> <p>Are you looking for a customer service solution that integrates Pipedrive? Look no further, LiveAgent offers a free <a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive integration</a>.</p> <h3 class="wp-block-heading" id="5-survio">5. Survio</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/survio-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Survio Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2f10de330ccb900e831146f9fb9f1d60/survio-homepage-1024x489.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/f2a0117167f89744c4eb0bbcd3ab9f7d/survio-homepage-300x143.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/696bb676d2cefcde208ff35fffdd0ca8/survio-homepage-768x367.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/fe56753d049de42c972dc1b6cfc50d91/survio-homepage-105x50.png.webp 105w, https://www.liveagent.com/wp/urlslab-download/77820db266643509215a76032000d9cc/survio-homepage-52x25.png.webp 52w, https://www.liveagent.com/wp/urlslab-download/cdfc1a22b392b161aeae6ff4dd8db429/survio-homepage-701x335.png.webp 701w, https://www.liveagent.com/wp/urlslab-download/2fdef747cb6b5190ed4d2536c1bb87e6/survio-homepage-700x334.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/14be782cf6616f8759fc43ce2257b899/survio-homepage-185x88.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/7e082986a073960353983e9000f94f92/survio-homepage-110x53.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/6b7e26a16088931428eeccb598fc797e/survio-homepage-485x232.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/77bf2bf26420088319061e3467a467db/survio-homepage.png.webp 1893w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2ecb6358cf5449f85e7d37289d478a25/survio-homepage-1024x489.png 1024w, https://www.liveagent.com/wp/urlslab-download/c449da6ad0bc3704fa4f975271fac397/survio-homepage-300x143.png 300w, https://www.liveagent.com/wp/urlslab-download/357fa174d8dcb9aa459fa812b5da0142/survio-homepage-768x367.png 768w, https://www.liveagent.com/wp/urlslab-download/e83d9a7490e62554f3dddf8f4bb6140c/survio-homepage-105x50.png 105w, https://www.liveagent.com/wp/urlslab-download/04ba085662e731d717e7340a03fb705b/survio-homepage-52x25.png 52w, https://www.liveagent.com/wp/urlslab-download/850b5d0ee913280bb5ef8138a7e1c857/survio-homepage-701x335.png 701w, https://www.liveagent.com/wp/urlslab-download/e44e8f616d1a5001b60ad285e51c1377/survio-homepage-700x334.png 700w, https://www.liveagent.com/wp/urlslab-download/42232c45b689b31488b9c7a87bc009ae/survio-homepage-185x88.png 185w, https://www.liveagent.com/wp/urlslab-download/7b9509e9604e0b884b3eef9b4861e707/survio-homepage-110x53.png 110w, https://www.liveagent.com/wp/urlslab-download/799b106ec919406b434865fddc31da88/survio-homepage-485x232.png 485w, https://www.liveagent.com/wp/urlslab-download/87252389c52de932a07b3b903a4dc88d/survio-homepage.png 1893w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2f10de330ccb900e831146f9fb9f1d60/survio-homepage-1024x489.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="489" alt="Survio Home Page" class="wp-image-588926" data-src="https://www.liveagent.com/wp/urlslab-download/2ecb6358cf5449f85e7d37289d478a25/survio-homepage-1024x489.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a></figure> <p>Survio builds customer experiences around surveys. It tracks responses and offers robust analytics reports.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Survio is scalable and suitable for personal use, small businesses, and large enterprises. In addition, its feature-rich free plan makes it a great choice for limited budgets.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <h5 class="wp-block-heading" id="included-in-all-plans">Included in all plans</h5> <ul class="wp-block-list"> <li>100 monthly responses</li> <li>Unlimited surveys</li> <li>Unlimited questions</li> <li>Mobile surveys</li> <li>SSL surveys</li> <li>Robust building features</li> <li>70 themes</li> <li>Slack integration</li> <li>Data collection</li> <li>Social Integration</li> <li>Analytics</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-7">Cons</h4> <ul class="wp-block-list"> <li>Feature-rich free plan</li> <li>Highly customizable</li> <li>Easy to use</li> <li>Respondee analytics</li> <li>Variety of templates</li> <li>Scalable</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-8">Cons</h4> <ul class="wp-block-list"> <li>Exports are only available in paid versions</li> <li>Survey previews aren’t always accurate</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>The free version is one of the most versatile we’ve seen, but most businesses will still need to upgrade. The <strong>Personal</strong> plan (great for students and freelancers) costs $25 per month ( or $198.96 annually). The <strong>Business</strong> plan costs $55 per month, or $399 when prepaid for a year. Enterprise users will likely need the <strong>Elite</strong> plan, which costs $95 per month or $798.96 annually.</p> <h3 class="wp-block-heading" id="6-nicereply">6. NiceReply</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/nicereply-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Nicereply Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/84df1c9c196305a58127e30c4d732e23/nicereply-homepage-1024x455.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/94a09c5a7f5db4a20cb44ce638e91d51/nicereply-homepage-300x133.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/2c522c8e21dd2a100d44944db4fd515e/nicereply-homepage-768x341.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/543fb115a10bfbbf3e7113e9a1ecf772/nicereply-homepage-113x50.png.webp 113w, https://www.liveagent.com/wp/urlslab-download/b8b3025a81670bf2346cae2b2d7e1b3a/nicereply-homepage-56x25.png.webp 56w, https://www.liveagent.com/wp/urlslab-download/cdb3fe2cc9e37cf6de9be34e865acff8/nicereply-homepage-754x335.png.webp 754w, https://www.liveagent.com/wp/urlslab-download/a0a0d13ee6274a8a4bd4eed8af78c72e/nicereply-homepage-700x311.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a1a972f18330146d541112fcdf669530/nicereply-homepage-185x82.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f34933ca44207fb926bb21ceed4402b2/nicereply-homepage-110x49.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/481c8d46a3a40290a3f8e6dc16b25d0f/nicereply-homepage-485x215.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/b15d8850de71a490c11840248edfbbe1/nicereply-homepage.png.webp 1887w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4f344a34f1203ef2bbc0da3740430e16/nicereply-homepage-1024x455.png 1024w, https://www.liveagent.com/wp/urlslab-download/a3ec0585a4b2478c643da6d979095017/nicereply-homepage-300x133.png 300w, https://www.liveagent.com/wp/urlslab-download/04fe0ba8bb833169a8170c77ccc11593/nicereply-homepage-768x341.png 768w, https://www.liveagent.com/wp/urlslab-download/a2655e996efe8fc11758c0d9930a5e8d/nicereply-homepage-113x50.png 113w, https://www.liveagent.com/wp/urlslab-download/09c714fd094c406dcd885b5a816c6d88/nicereply-homepage-56x25.png 56w, https://www.liveagent.com/wp/urlslab-download/946ef4e17aae3e3433c3449ba45baa79/nicereply-homepage-754x335.png 754w, https://www.liveagent.com/wp/urlslab-download/5c4a76480558af091cb93fc6c240dac7/nicereply-homepage-700x311.png 700w, https://www.liveagent.com/wp/urlslab-download/4ae58d32df74c3b4335ea24fe0ce59d0/nicereply-homepage-185x82.png 185w, https://www.liveagent.com/wp/urlslab-download/86984366174d49c5476848c2a98e7c14/nicereply-homepage-110x49.png 110w, https://www.liveagent.com/wp/urlslab-download/21b3a802c9ddfef4883c07e5953f4362/nicereply-homepage-485x215.png 485w, https://www.liveagent.com/wp/urlslab-download/4e5d6a9ba591e1caccf4ea42dce9f3c7/nicereply-homepage.png 1887w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/84df1c9c196305a58127e30c4d732e23/nicereply-homepage-1024x455.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="455" alt="Nicereply Home Page" class="wp-image-588958" data-src="https://www.liveagent.com/wp/urlslab-download/4f344a34f1203ef2bbc0da3740430e16/nicereply-homepage-1024x455.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a></figure> <p>NiceReply offers a variety of surveys and real-time reporting. They have different surveys to gauge each step of the buyer journey and the overall customer experience.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>NiceReply is great for midsize to large businesses looking for gaps in their customer experience journey.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Surveys</li> <li>Customization</li> <li>Analytics</li> <li>Customer feedback score</li> <li>Customization</li> <li>Setup</li> <li>Security (GDPR compliant)</li> <li>Agent performance measurement</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-9">Cons</h4> <ul class="wp-block-list"> <li>Easy to use and implement</li> <li>Customer rating</li> <li>Offers answers for incomplete surveys</li> <li>It can help rate agent performance</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-10">Cons</h4> <ul class="wp-block-list"> <li>Comments are not required, so feedback can be limited</li> <li>Disgruntled customers can reduce an agent’s rating</li> <li>Lack of real-time monitoring</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>NiceReply’s pricing is based on the number of users and expected tickets.</p> <figure class="wp-block-table is-style-stripes"><table><tbody><tr><td><strong>Plan</strong></td><td><strong>Agents</strong></td><td><strong>Responses</strong></td><td><strong>Price (annual)</strong></td></tr><tr><td>Mini</td><td>3</td><td>100</td><td>$468</td></tr><tr><td>Start</td><td>10</td><td>250</td><td>$948</td></tr><tr><td>Grow</td><td>25</td><td>1 000</td><td>$1 908</td></tr><tr><td>Business</td><td>50</td><td>2 500</td><td>$2 868</td></tr></tbody></table></figure> <p>Are you looking for a customer service solution that integrates NiceReply? Look no further, LiveAgent offers a free <a href="/integrations/nicereply/" title="Get more information from your customers with Nicereply integration for LiveAgent. It brings the best Nicereply features into one help desk software." hreflang="en-US" onover-preload="1">NiceReply integration</a>.</p> <h3 class="wp-block-heading" id="7-zendesk">7. Zendesk</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/zendesk-website1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Zendesk Website1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2d3a0661ed14db5fd5b095d7bf0b47db/zendesk-website1-1024x497.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/94737fd2160d718d4adac606c0c062e4/zendesk-website1-300x146.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/d55d4d3d9465d5c25da80492825d0ef7/zendesk-website1-768x373.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/2f13ee1b05f7cb404170db3659dec4fe/zendesk-website1-103x50.png.webp 103w, https://www.liveagent.com/wp/urlslab-download/53b4cffb701d012367a602a6e6bc5fc9/zendesk-website1-52x25.png.webp 52w, https://www.liveagent.com/wp/urlslab-download/bc865e7420fcaf691471cb12d6268df8/zendesk-website1-690x335.png.webp 690w, https://www.liveagent.com/wp/urlslab-download/50ab686ae5cab8124b968e7022970448/zendesk-website1-700x340.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/e7a9c9e3c5117057de1c08f2194df38c/zendesk-website1-185x90.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/bceb791aebee04086401230cad9e7226/zendesk-website1-110x53.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/8738c202dea2158c261c6b4e512faff5/zendesk-website1-485x235.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/d57e8e8aaa6d04c42e72f5e881070311/zendesk-website1.png.webp 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/64d866dc7047647d7ca26ee11b795daf/zendesk-website1-1024x497.png 1024w, https://www.liveagent.com/wp/urlslab-download/2041930ed3e5853afd8f39f4b46b9fc9/zendesk-website1-300x146.png 300w, https://www.liveagent.com/wp/urlslab-download/fb4a7c30ada8f49e8ed7820018cb7699/zendesk-website1-768x373.png 768w, https://www.liveagent.com/wp/urlslab-download/a8ae7a7a4fcca83b3b0d6ba5fa2f20cc/zendesk-website1-103x50.png 103w, https://www.liveagent.com/wp/urlslab-download/5ef903c58dcd2ce61ed407230b382bec/zendesk-website1-52x25.png 52w, https://www.liveagent.com/wp/urlslab-download/3e224c931401f01f8ee75019b7b8e4bc/zendesk-website1-690x335.png 690w, https://www.liveagent.com/wp/urlslab-download/f58bbdcdf1a196b1dd6bc9f2c1eec67f/zendesk-website1-700x340.png 700w, https://www.liveagent.com/wp/urlslab-download/ee60724b94a59555b1be6321a0ca47b0/zendesk-website1-185x90.png 185w, https://www.liveagent.com/wp/urlslab-download/15006b12aaf903de88b6277efd7fe45c/zendesk-website1-110x53.png 110w, https://www.liveagent.com/wp/urlslab-download/fe4d7fc9f066c9fa921b2ae4d07d6edf/zendesk-website1-485x235.png 485w, https://www.liveagent.com/wp/urlslab-download/e72d95374dd57d48c0987b28698bd0e4/zendesk-website1.png 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2d3a0661ed14db5fd5b095d7bf0b47db/zendesk-website1-1024x497.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="497" alt="Zendesk homepage" class="wp-image-555608" data-src="https://www.liveagent.com/wp/urlslab-download/64d866dc7047647d7ca26ee11b795daf/zendesk-website1-1024x497.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a></figure> <p>Zendesk is a customer experience platform designed to help streamline communication and drive sales leads. It also serves as a robust ticketing platform.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Zendesk is a good option for businesses whose customers are largely (or entirely) online. It helps streamline and organize communications that come from various online sources.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <ul class="wp-block-list"> <li>Ticket system</li> <li>Multi-platform messaging</li> <li>Live chat</li> <li>Integrates with email and SMS</li> <li>Help center</li> <li>Automation</li> <li>Online agent dashboard</li> <li>Analytics and reports</li> <li>File storage</li> <li>Integration</li> <li>APIs</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-11">Cons</h4> <ul class="wp-block-list"> <li>Robust knowledge base</li> <li>Easy to learn and use</li> <li>Customizable</li> <li>Excellent collaboration</li> <li>Extensive integration with other platforms</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-12">Cons</h4> <ul class="wp-block-list"> <li>Limited views</li> <li>Unnecessary settings can’t be removed</li> <li>Broad user permissions</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Zendesk offers a free trial and will email a link to get it started. Prices are listed per agent and begin at $240 per year for their Team plan. It goes up to $600 for the Professional service and caps at $1200 for Enterprise.</p> <h3 class="wp-block-heading" id="8-smartlook">8. Smartlook</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/smartlook-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Smartlook Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5d44b383f8a8f84041bb3b496a529796/smartlook-homepage-1024x514.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/6a6cd99ae9dc645d76f24eda77f8e9e4/smartlook-homepage-300x151.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/24f83e73020eed2ddf7204f916e45b3e/smartlook-homepage-768x386.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/e38641b3eacb0d16343c6bae2ef6bcbc/smartlook-homepage-100x50.png.webp 100w, https://www.liveagent.com/wp/urlslab-download/f8e44589fd11a844635c8e656471ae29/smartlook-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/abcc3db8901d2d039d6d3ff68e90e0bb/smartlook-homepage-667x335.png.webp 667w, https://www.liveagent.com/wp/urlslab-download/624a3ef8a43a9962520e2994d620a285/smartlook-homepage-700x352.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/6cbe32b12fe94cda418a078f164929b0/smartlook-homepage-185x93.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/343880289f8af27bd51653c24bf0a945/smartlook-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/1bf761da315f106bc329e4f37336f5ea/smartlook-homepage-485x244.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/25e2f1eb5cf53b169c0ec8614f0b614a/smartlook-homepage.png.webp 1816w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/8406f586d686eb69d3cca602f4271f9c/smartlook-homepage-1024x514.png 1024w, https://www.liveagent.com/wp/urlslab-download/411a435e17a1d475049dfb2dbef30aa7/smartlook-homepage-300x151.png 300w, https://www.liveagent.com/wp/urlslab-download/9fa0837191f1dc010d0bc04d50f90877/smartlook-homepage-768x386.png 768w, https://www.liveagent.com/wp/urlslab-download/96897cca9625eb09e6226bc49495e002/smartlook-homepage-100x50.png 100w, https://www.liveagent.com/wp/urlslab-download/d39d568b92d0b7f7d32186d4715c168c/smartlook-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/271620a720660d154725fa19e861f163/smartlook-homepage-667x335.png 667w, https://www.liveagent.com/wp/urlslab-download/6317c86707f1f21a94d3029c59b3e019/smartlook-homepage-700x352.png 700w, https://www.liveagent.com/wp/urlslab-download/f3805a4da2c0835579d530726989e873/smartlook-homepage-185x93.png 185w, https://www.liveagent.com/wp/urlslab-download/cf0d12a4ed2183c43e341c530f14c596/smartlook-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/5791791f80731422e39a7081e3b42d78/smartlook-homepage-485x244.png 485w, https://www.liveagent.com/wp/urlslab-download/930dcd8edbe9309e7999a9ccb9a9073f/smartlook-homepage.png 1816w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5d44b383f8a8f84041bb3b496a529796/smartlook-homepage-1024x514.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="514" alt="Smartlook Home Page" class="wp-image-588992" data-src="https://www.liveagent.com/wp/urlslab-download/8406f586d686eb69d3cca602f4271f9c/smartlook-homepage-1024x514.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></a></figure> <p>Smartlook tracks user activity on websites to determine how they interact with the page’s various elements and where they might be getting stuck. It uses heat maps to identify the most and least popular content on a page.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Smartlook is great for startups and enterprises alike who want to glean insights from customer behavior on their website.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Data history</li> <li>Heatmaps</li> <li>Funnels</li> <li>Integrations</li> <li>Development toolkits</li> <li>Visitor journeys</li> <li>Analytics</li> <li>Reports</li> <li>Live chat</li> <li>Custom paperwork</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-13">Cons</h4> <ul class="wp-block-list"> <li>Glean insights from actual customer behavior</li> <li>Reports are visual and easy to read</li> <li>Segment customers based on behaviors</li> <li>Heatmaps are easy to measure</li> <li>Filter by interaction types</li> <li>It can build customer journeys</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-14">Cons</h4> <ul class="wp-block-list"> <li>It isn’t always compliant with privacy laws in some countries</li> <li>Recorded information is only available for 30 days</li> <li>The trial version is very limited</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>It includes a free version that is useful for startups and small, local businesses. The <strong>Startup</strong> plan starts at $39 per month, and the <strong>Business</strong> plan starts at $95 per month. Users with greater needs will have to discuss pricing.</p> <h3 class="wp-block-heading" id="9-intercom">9. Intercom</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/intercom-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Intercom Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6f49b2c3be4e98c4becec43de407da83/intercom-home-page-1024x481.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/775349f4fd89e5a892ae590e4d3dd7d5/intercom-home-page-300x141.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/c7327dc7f26369661e12bea3f86875e0/intercom-home-page-768x361.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/2382b7dab81073666c120844ccc27240/intercom-home-page-106x50.png.webp 106w, https://www.liveagent.com/wp/urlslab-download/41dce66c4f92cdb19e3a41a922fc335d/intercom-home-page-53x25.png.webp 53w, https://www.liveagent.com/wp/urlslab-download/68859d710cab8dc9331822a75e9ac096/intercom-home-page-713x335.png.webp 713w, https://www.liveagent.com/wp/urlslab-download/7dbaf32c28d7c779bd53aefeab66dba5/intercom-home-page-700x329.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/8ab4f8d7ecb7d497fb56b9acea25e9e9/intercom-home-page-185x87.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/2debec60a12cb66348f1600bd54dac39/intercom-home-page-110x52.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/55b72a8e085c4a4d8359cdfcd38b6cb0/intercom-home-page-485x228.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/7d18df801bd18c7c754d4ebe14e66426/intercom-home-page.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c3b6e6a36e3fa51ba1a00a75ec053d57/intercom-home-page-1024x481.png 1024w, https://www.liveagent.com/wp/urlslab-download/e982a1faf1aab39456a2f78c48f9d400/intercom-home-page-300x141.png 300w, https://www.liveagent.com/wp/urlslab-download/f19208c454ffeeee87791257e9c13690/intercom-home-page-768x361.png 768w, https://www.liveagent.com/wp/urlslab-download/2dae219db25c7c0a9a15a5e400e84c87/intercom-home-page-106x50.png 106w, https://www.liveagent.com/wp/urlslab-download/752c2de5c491b555a78a09d729946857/intercom-home-page-53x25.png 53w, https://www.liveagent.com/wp/urlslab-download/97c7cc6be893150566cf48b7365fdd55/intercom-home-page-713x335.png 713w, https://www.liveagent.com/wp/urlslab-download/58da027e070e898c1c519528830aed0c/intercom-home-page-700x329.png 700w, https://www.liveagent.com/wp/urlslab-download/7f78ea503d6656e84be4e07cd0d26492/intercom-home-page-185x87.png 185w, https://www.liveagent.com/wp/urlslab-download/625525a970a7865f98a39fe80803b905/intercom-home-page-110x52.png 110w, https://www.liveagent.com/wp/urlslab-download/48976935ec741a155b62dfd41109c899/intercom-home-page-485x228.png 485w, https://www.liveagent.com/wp/urlslab-download/fc37d555bba2882558c1fec922b27a95/intercom-home-page.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6f49b2c3be4e98c4becec43de407da83/intercom-home-page-1024x481.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="481" alt="Intercom home page" class="wp-image-524589" data-src="https://www.liveagent.com/wp/urlslab-download/c3b6e6a36e3fa51ba1a00a75ec053d57/intercom-home-page-1024x481.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></picture></a></figure> <p>Intercom is a customer experience platform that puts a special focus on communication. Custom messengers, apps, bots, and email can all be integrated in a variety of ways.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Intercom is recommended for businesses and e-commerce sites that operate across a wide range of platforms, including websites, social media, email, and mobile apps.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Bots</li> <li>Live chats</li> <li>Shared inboxes</li> <li>Apps</li> <li>Product tours</li> <li>Campaign builders</li> <li>Customer data platform</li> <li>Management tools</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-15">Cons</h4> <ul class="wp-block-list"> <li>Manage a variety of channels from a single place</li> <li>Divide accounts among teams</li> <li>Push notifications</li> <li>Integrates with a variety of platforms</li> <li>Flexible and efficient automation</li> <li>Customizable</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-16">Cons</h4> <ul class="wp-block-list"> <li>Learning curve</li> <li>Lacks integration with some leading messaging apps (such as WhatsApp)</li> <li>Upgrade costs rise quickly</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Pricing isn’t shown for midsize and larger businesses; it is based on a range of factors. For small businesses, the starter package costs $79 per month. Product tours begin at $200 per month.</p> <h3 class="wp-block-heading" id="10-freshdesk">10. Freshdesk</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/freshdesk-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Freshdesk Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c877c6e319a130e094f446e5333f6716/freshdesk-homepage-1024x527.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/1831b4a445b849096ecea8e1ac3bd2c6/freshdesk-homepage-300x155.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/3d0dfba203850a80624de9cadff716b6/freshdesk-homepage-768x396.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/b1d9736114ed6e11aa555d572a26cb01/freshdesk-homepage-97x50.png.webp 97w, https://www.liveagent.com/wp/urlslab-download/632a82d4995b4500902a32566c3f1b3c/freshdesk-homepage-49x25.png.webp 49w, https://www.liveagent.com/wp/urlslab-download/a686b7273b8aa8acd8b1b15b793f2baf/freshdesk-homepage-650x335.png.webp 650w, https://www.liveagent.com/wp/urlslab-download/6c6c25e753f312e5c8a639c78a4435fe/freshdesk-homepage-700x361.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a788a2469f8d3458177470f093b0747d/freshdesk-homepage-185x95.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/7f572d5a307ada88465f91e4e1b620fa/freshdesk-homepage-110x57.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/f2f19d4cb4f0e6ba7deb2debad6a693c/freshdesk-homepage-485x250.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/10d4be4857f5b08a56ce89139c5c8718/freshdesk-homepage.png.webp 1732w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/8b37f9caf8901d157917823281c29213/freshdesk-homepage-1024x527.png 1024w, https://www.liveagent.com/wp/urlslab-download/073217c822ec3c444aa8b34f09ffb0f0/freshdesk-homepage-300x155.png 300w, https://www.liveagent.com/wp/urlslab-download/f4fd18347ed4ea9fea19c9ff3a256d6a/freshdesk-homepage-768x396.png 768w, https://www.liveagent.com/wp/urlslab-download/82d77356eae6d4c1f7d84aead3b85239/freshdesk-homepage-97x50.png 97w, https://www.liveagent.com/wp/urlslab-download/3d95f3c8584fbe8519270ea1ceca22ad/freshdesk-homepage-49x25.png 49w, https://www.liveagent.com/wp/urlslab-download/0b940862c88f589d8a4b4073b68e1bda/freshdesk-homepage-650x335.png 650w, https://www.liveagent.com/wp/urlslab-download/8d71ea4688d23b1dc3e997b3b544f20c/freshdesk-homepage-700x361.png 700w, https://www.liveagent.com/wp/urlslab-download/05126c19e32771d5a587f73406420c85/freshdesk-homepage-185x95.png 185w, https://www.liveagent.com/wp/urlslab-download/02441c1e72118b926590a08ad541fc43/freshdesk-homepage-110x57.png 110w, https://www.liveagent.com/wp/urlslab-download/3642ebf26655fd4a7ce9ca4a07e3d4d6/freshdesk-homepage-485x250.png 485w, https://www.liveagent.com/wp/urlslab-download/3a88ffddee4b7f0cf3d23def1e95170e/freshdesk-homepage.png 1732w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c877c6e319a130e094f446e5333f6716/freshdesk-homepage-1024x527.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="527" alt="Freshdesk homepage" class="wp-image-559397" data-src="https://www.liveagent.com/wp/urlslab-download/8b37f9caf8901d157917823281c29213/freshdesk-homepage-1024x527.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></picture></a></figure> <p>Omnichannel service is at the heart of Freshdesk’s platform.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Businesses using a variety of channels to communicate with a large number of customers, or those intending to scale up their efforts, can benefit from Freshdesk.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <h5 class="wp-block-heading" id="free-plan">Free plan</h5> <ul class="wp-block-list"> <li>Email & social ticketing</li> <li>Ticket dispatch</li> <li>Knowledge base</li> <li>Ticket trend report</li> <li>Datacenter</li> <li>Collaboration</li> </ul> <h5 class="wp-block-heading" id="growth-plan">Growth plan</h5> <ul class="wp-block-list"> <li>Automation</li> <li>Collision detection</li> <li>Apps</li> <li>Helpdesk reports</li> <li>Email server</li> <li>Ticket views and statuses</li> <li>Ticket fields</li> <li>Customer fields</li> <li>Custom SSL</li> </ul> <h5 class="wp-block-heading" id="pro-plan">Pro Plan</h5> <ul class="wp-block-list"> <li>Round-robin routing</li> <li>Custom roles</li> <li>reports and dashboards</li> <li>Customer segments</li> <li>Versions in the knowledge base</li> <li>Up to 5 products</li> <li>Up to 5000 collaborators</li> <li>Extendable API limits</li> <li>CSAT survey & reports</li> <li>SLA reminder & escalation</li> <li>Multilingual Knowledge Base</li> </ul> <h5 class="wp-block-heading" id="enterprise-plan">Enterprise Plan</h5> <ul class="wp-block-list"> <li>Skill-based routing</li> <li>Sandbox</li> <li>Audit log</li> <li>Knowledge base approval workflow</li> <li>Agent shifts</li> <li>IP range restriction</li> <li>Email bot</li> <li>5000 monthly bot sessions</li> <li>Assist Bot</li> <li>Auto-triage</li> <li>Article suggester</li> <li>Canned Response suggester</li> <li>Unlimited products</li> <li>Social signals</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-17">Cons</h4> <ul class="wp-block-list"> <li>You can customize dashboards and reports</li> <li>CSAT surveys offer direct customer insights</li> <li>A variety of bots for more efficient customer assistance</li> <li>Built-in phone to better connect with clients</li> <li>Robust support portal</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-18">Cons</h4> <ul class="wp-block-list"> <li>Writing and formatting emails is inefficient</li> <li>User permissions are broad</li> <li>Reports aren’t always straightforward unless you upgrade</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Freshdesk offers a free plan with unlimited <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agents</a>. Each paid plan is charged per agent.</p> <figure class="wp-block-table is-style-stripes"><table><tbody><tr><td><strong>Plan</strong></td><td><strong>Monthly price – Monthly billing</strong></td><td><strong>Monthly price – Annual billing</strong></td></tr><tr><td>Growth</td><td>$18 per agent</td><td>$15 per agent</td></tr><tr><td>Pro</td><td>$59 per agent</td><td>$49 per agent</td></tr><tr><td>Enterprise</td><td>$95 per agent</td><td>$79 per agent</td></tr></tbody></table></figure> <h3 class="wp-block-heading" id="11-sprinklr">11. Sprinklr</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/sprinklr-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Sprinklr Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/94da098444dd14d405d18df0138eeff0/sprinklr-homepage-1024x517.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/64a2e3d1cb719c95a3ea835ea56a2e35/sprinklr-homepage-300x152.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/0b16485645ab4e829e66986aabc852fa/sprinklr-homepage-768x388.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/a2f4efcc80d4452743fbaa416cfb371b/sprinklr-homepage-99x50.jpg.webp 99w, https://www.liveagent.com/wp/urlslab-download/397643fc7cd751a97e76040cb91fdb85/sprinklr-homepage-50x25.jpg.webp 50w, https://www.liveagent.com/wp/urlslab-download/9201e6e7870e23523bd31a7f64050400/sprinklr-homepage-663x335.jpg.webp 663w, https://www.liveagent.com/wp/urlslab-download/291dc95f29ed783029bee2b87c1c0a6f/sprinklr-homepage-700x354.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/848d0d8c39c86b0d340373363d280fce/sprinklr-homepage-185x93.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/ead1e36c709d8e5dd44d85adb5a15a43/sprinklr-homepage-110x56.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/ae8c4bc3dc7f0140006df17f7185550e/sprinklr-homepage-485x245.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/a472390407f8fdea7cb363152f167ba8/sprinklr-homepage.jpg.webp 1794w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/67b973d6bf413eb1157e7dc3f9a82cf0/sprinklr-homepage-1024x517.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/9c79810fef361498fe41547655effa8d/sprinklr-homepage-300x152.jpg 300w, https://www.liveagent.com/wp/urlslab-download/0409a7cd983ea8611e201ad9a17a1fd4/sprinklr-homepage-768x388.jpg 768w, https://www.liveagent.com/wp/urlslab-download/271f3175b1f340d780d529c48ece090f/sprinklr-homepage-99x50.jpg 99w, https://www.liveagent.com/wp/urlslab-download/c9057c518e97cb611de46ee4c55dcf6b/sprinklr-homepage-50x25.jpg 50w, https://www.liveagent.com/wp/urlslab-download/c920ab42d0a5102280777db30831c54f/sprinklr-homepage-663x335.jpg 663w, https://www.liveagent.com/wp/urlslab-download/428d24a0475230451849da51edad45cc/sprinklr-homepage-700x354.jpg 700w, https://www.liveagent.com/wp/urlslab-download/eadc9680588050d37cc480bfdbf393d4/sprinklr-homepage-185x93.jpg 185w, https://www.liveagent.com/wp/urlslab-download/5c7a7c7050d78b10ea5788efcc3013b5/sprinklr-homepage-110x56.jpg 110w, https://www.liveagent.com/wp/urlslab-download/18d1e704ba6d927fd1d9b982613b8a91/sprinklr-homepage-485x245.jpg 485w, https://www.liveagent.com/wp/urlslab-download/24625b5b6b3d579974aa7130952fc742/sprinklr-homepage.jpg 1794w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/94da098444dd14d405d18df0138eeff0/sprinklr-homepage-1024x517.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="517" alt="Sprinklr Home Page" class="wp-image-589025" data-src="https://www.liveagent.com/wp/urlslab-download/67b973d6bf413eb1157e7dc3f9a82cf0/sprinklr-homepage-1024x517.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></picture></a></figure> <p>This platform integrates with over 30 online channels to help businesses connect with customers on their terms. Their AI analyzes user interactions and builds strategies for better engagement.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>It benefits large businesses and enterprises that spread their outreach efforts on various platforms and channels.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <ul class="wp-block-list"> <li>Social listening</li> <li>Online communities (forums)</li> <li>Social media ads</li> <li>Automation</li> <li>Help desk</li> <li>Campaign planning and marketing</li> <li>Moderation services</li> <li>Analytics</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-31 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-19">Cons</h4> <ul class="wp-block-list"> <li>Dashboards compile data and present analytical information that’s easy to understand</li> <li>Easily integrates with a variety of platforms</li> <li>Asset management reduces workloads</li> <li>Comment moderation from one place</li> <li>Post scheduling</li> <li>AI offers actionable strategies</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-20">Cons</h4> <ul class="wp-block-list"> <li>Integration with Facebook is glitchy</li> <li>More technical knowledge is needed for full implementations</li> <li>You can only send social media messages to those following the account</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Sprinklr requires prospective customers to sign up for a demo before considering pricing options. Unfortunately, no free trial is available.</p> <h3 class="wp-block-heading" id="12-zoho-desk">12. Zoho Desk</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/zoho-desk-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Zoho Desk Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3e8b3035ce7d2a26d5ce2566ab2a5c1a/zoho-desk-homepage-1024x540.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/1619e762813db6729c7d4144a01f02e3/zoho-desk-homepage-300x158.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/5c3394eac535997758d5fca70590d36f/zoho-desk-homepage-768x405.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/dbe2466f4d59403b2a30a4fe67636c96/zoho-desk-homepage-95x50.png.webp 95w, https://www.liveagent.com/wp/urlslab-download/ea6f8e72f8a42799b8302f85a4baa229/zoho-desk-homepage-47x25.png.webp 47w, https://www.liveagent.com/wp/urlslab-download/11ddf4070fffc575688eaec23dc4a37b/zoho-desk-homepage-635x335.png.webp 635w, https://www.liveagent.com/wp/urlslab-download/9726a68d8227ef5f88679464d4750019/zoho-desk-homepage-700x369.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/49dca21778cf88b72202686fd728c09b/zoho-desk-homepage-185x98.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/5ae7a4030f6b278c075cdd941ac4986f/zoho-desk-homepage-110x58.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/b03d446b60d9ede94a8bf5cd34fa3476/zoho-desk-homepage-485x256.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/a8bd98de842568fa0bb38c0378bde6d4/zoho-desk-homepage.png.webp 1475w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/72a8e5d7a50e47cac01d0c6e65f9cdc5/zoho-desk-homepage-1024x540.png 1024w, https://www.liveagent.com/wp/urlslab-download/9a9ac4fe8507d5a0aa4571bc85c1597e/zoho-desk-homepage-300x158.png 300w, https://www.liveagent.com/wp/urlslab-download/e26fbc0264d2b4aab00ab27a9455fd60/zoho-desk-homepage-768x405.png 768w, https://www.liveagent.com/wp/urlslab-download/07b1b34fe3889d8074f94b495ca312f7/zoho-desk-homepage-95x50.png 95w, https://www.liveagent.com/wp/urlslab-download/6927a845ae70c6a906d99f61a02e13f1/zoho-desk-homepage-47x25.png 47w, https://www.liveagent.com/wp/urlslab-download/7558d76ebd5e65c268757d79d001dd06/zoho-desk-homepage-635x335.png 635w, https://www.liveagent.com/wp/urlslab-download/f186100e66ea90bf68a3f2c7fc980cc3/zoho-desk-homepage-700x369.png 700w, https://www.liveagent.com/wp/urlslab-download/c4e4d384ae689bfec887cae1479cda32/zoho-desk-homepage-185x98.png 185w, https://www.liveagent.com/wp/urlslab-download/5933cf14949b2a7f2e7624c5df7da7aa/zoho-desk-homepage-110x58.png 110w, https://www.liveagent.com/wp/urlslab-download/82d483f733d3f9b2da4665cf4e8c1bef/zoho-desk-homepage-485x256.png 485w, https://www.liveagent.com/wp/urlslab-download/737c4f55ff918ccb1c62c3a27d82c056/zoho-desk-homepage.png 1475w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3e8b3035ce7d2a26d5ce2566ab2a5c1a/zoho-desk-homepage-1024x540.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="540" alt="" class="wp-image-559214" data-src="https://www.liveagent.com/wp/urlslab-download/72a8e5d7a50e47cac01d0c6e65f9cdc5/zoho-desk-homepage-1024x540.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></picture></a></figure> <p>Zoho Desk supports customer service teams and salespeople as a customer experience software. It also offers a booking platform to help customers set appointments.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>It benefits businesses whose products and services involve frequent direct <a href="https://www.liveagent.com/academy/customer-communication/" title="Master the art of customer communication with best practices, tools, and strategies. Learn how to enhance interactions and boost customer satisfaction." hreflang="en-US" onover-preload="1">communication with customers</a>.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <h5 class="wp-block-heading" id="free-plan">Free plan</h5> <ul class="wp-block-list"> <li>Email Ticketing</li> <li>Customer Management</li> <li>Help Center</li> <li>Private Knowledge Base</li> <li>Predefined SLAs</li> <li>Macros</li> <li>Multi-language Help Desk</li> <li>Mobile Apps</li> <li>24×5 Email Support</li> </ul> <h5 class="wp-block-heading" id="standard">Standard</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Social & Community Channels</li> <li>Product-based Ticket Management</li> <li>Help Center Themes Gallery</li> <li>Public Knowledge Base</li> <li>SLAs & Escalations</li> <li>Workflow, Assignment & Supervise Rules</li> <li>Customer Happiness Ratings</li> <li>Reports & Dashboards</li> <li>Work Modes for Tickets</li> <li>Marketplace Extensions & Integrations</li> <li>ASAP – Embeddable Self-service</li> <li>Add-On ($6/Light Agent/Month)</li> </ul> <h5 class="wp-block-heading" id="professional">Professional</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Multi-Department Ticketing</li> <li>Team Management</li> <li>Telephony</li> <li>Automatic Time Tracking</li> <li>Blueprint – Basic Process Management</li> <li>Round Robin Ticket Assignment</li> <li>Agent Collision</li> <li>Tasks, Events & Call Activities</li> <li>Ticket Templates</li> <li>Private Marketplace Extensions</li> <li>SLA Dashboards</li> <li>Ticket Sharing</li> <li>Mobile SDKs</li> </ul> <h5 class="wp-block-heading" id="enterprise">Enterprise</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Live Chat</li> <li>Zia – Artificial Intelligence</li> <li>Help Center Customization</li> <li>Multi-brand Help Center</li> <li>Advanced Process Management</li> <li>Custom Functions</li> <li>Multi-level IVR</li> <li>Global Reports & Dashboards</li> <li>Scheduled Reports</li> <li>Contract Management</li> <li>Validation Rules</li> <li>Layout Rules</li> <li>Field Watching</li> <li>Multiple Business Hours & Holidays</li> <li>Role-based Data Sharing</li> <li>50 Light Agents</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-32 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-21">Cons</h4> <ul class="wp-block-list"> <li>Simple widgets that integrate easily</li> <li>Track all tickets from a convenient dashboard</li> <li>AI-assisted functionality</li> <li>Automates regular tasks</li> <li>Lead tracking</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-22">Cons</h4> <ul class="wp-block-list"> <li>Zoho does not offer a desktop application</li> <li>Some icons are very small</li> <li>Does not import social followers and contacts</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Zoho Desk includes a free option that supports 3 agents. The remaining programs are billed monthly or annually per agent.</p> <figure class="wp-block-table is-style-stripes"><table><tbody><tr><td>Plan</td><td><strong>Monthly</strong></td><td><strong>Annually</strong></td></tr><tr><td>Standard</td><td>20</td><td>168</td></tr><tr><td>Professional</td><td>35</td><td>276</td></tr><tr><td>Enterprise</td><td>50</td><td>480</td></tr></tbody></table></figure> <h3 class="wp-block-heading" id="13-bitrix">13. Bitrix</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/bitrix24-website.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Bitrix24 Website.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/15379d96fb7d8cfedd64489604e19b7c/bitrix24-website-1024x525.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/814bce906d1fea0ab3c27631618e2902/bitrix24-website-300x154.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/5112aacaeb3ffd1c39e6804390db84cf/bitrix24-website-768x393.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/8f39ad76db45e3f0a6e9f27012192d13/bitrix24-website-98x50.png.webp 98w, https://www.liveagent.com/wp/urlslab-download/b9414b7d48edd9df63588ab789aa6f62/bitrix24-website-49x25.png.webp 49w, https://www.liveagent.com/wp/urlslab-download/04c71148cf12fcf52f64a97ad5dfa1fb/bitrix24-website-654x335.png.webp 654w, https://www.liveagent.com/wp/urlslab-download/51c762e8db0539d25c9c7c7bdfae53a5/bitrix24-website-700x359.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/77792473de465b4dd6df3aed37afa14d/bitrix24-website-185x95.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/314417aa9289872fd0514d4ede13eaa3/bitrix24-website-110x56.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/c16968381c183cc1476ebc6620edd7e0/bitrix24-website-485x248.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/13ef81a6b30167d5ed960cec50357c6f/bitrix24-website.png.webp 1839w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f2936bb7e576d6e9147866b0f3a743bb/bitrix24-website-1024x525.png 1024w, https://www.liveagent.com/wp/urlslab-download/68d311c178724f25087485feb151bc20/bitrix24-website-300x154.png 300w, https://www.liveagent.com/wp/urlslab-download/38df09b66dbbc7f63e4f34fd2a707985/bitrix24-website-768x393.png 768w, https://www.liveagent.com/wp/urlslab-download/6d09fa274db19382c0abae4994ba5d56/bitrix24-website-98x50.png 98w, https://www.liveagent.com/wp/urlslab-download/e9de8f48924e0c75620860b9ecc00a48/bitrix24-website-49x25.png 49w, https://www.liveagent.com/wp/urlslab-download/1263806dfdf6ff640a48e88f0c417d0e/bitrix24-website-654x335.png 654w, https://www.liveagent.com/wp/urlslab-download/220bdfd80f6f5c0ea2173b3ee0b345af/bitrix24-website-700x359.png 700w, https://www.liveagent.com/wp/urlslab-download/3a51728cc6ca7808e8d2a6f4d3ec838e/bitrix24-website-185x95.png 185w, https://www.liveagent.com/wp/urlslab-download/7d00e4c26d0dd375a7c04048e13154a7/bitrix24-website-110x56.png 110w, https://www.liveagent.com/wp/urlslab-download/78f60253e106dcb6a566625ea2b8e5d6/bitrix24-website-485x248.png 485w, https://www.liveagent.com/wp/urlslab-download/9212db114ab0898bb8edeb1f35d6d6f5/bitrix24-website.png 1839w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/15379d96fb7d8cfedd64489604e19b7c/bitrix24-website-1024x525.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="525" alt="Bitrix24 homepage" class="wp-image-554768" data-src="https://www.liveagent.com/wp/urlslab-download/f2936bb7e576d6e9147866b0f3a743bb/bitrix24-website-1024x525.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"></picture></a></figure> <p>This software combines communications, projects, customer relations, and digital marketing into one platform. It also integrates with a variety of marketing apps.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>It benefits businesses investing heavily in digital marketing and communication that look for a platform to streamline their efforts.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="free-plan">Free plan</h5> <ul class="wp-block-list"> <li>Collaboration</li> <li>Chat</li> <li>HD videocalls</li> <li>Calendar</li> <li>Company workspace</li> <li>Feed</li> <li>Knowledge base</li> <li>Tasks & projects</li> <li>CRM</li> <li>Drive</li> <li>Contact center</li> <li>Website builder</li> </ul> <h5 class="wp-block-heading" id="basic">Basic</h5> <p>All previous features plus an online store and customer support</p> <h5 class="wp-block-heading" id="standard">Standard</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Marketing</li> <li>Online documents</li> <li>Customer support</li> <li>Administration</li> </ul> <h5 class="wp-block-heading" id="professional">Professional</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Sales Intelligence</li> <li>Business process automation</li> <li>HR</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-33 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-23">Cons</h4> <ul class="wp-block-list"> <li>The dashboard presents information visually</li> <li>Integrates with email for easier communication</li> <li>Streamlines project management</li> <li>Easy file-sharing</li> <li>Collaboration tools</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-24">Cons</h4> <ul class="wp-block-list"> <li>Learning curve for users who aren’t tech-savvy</li> <li>Email history is limited</li> <li>Little control over which features are or are not included</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Bitrix24 offers a free version with limited functionality. The <strong>Basic</strong> plan supports 5 users at $49 per month, while the <strong>Standard</strong> plan supports 50 users at $99 per month. Larger organizations can support an unlimited number of users with the <strong>Professional</strong> plan at $199 per month.</p> <h3 class="wp-block-heading" id="14-surveymonkey-cx">14. SurveyMonkey CX</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/surveymonkey-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Surveymonkey Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/005882612618b40bdc286eb74878094b/surveymonkey-homepage-1024x524.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/1635c7415b836dcce6f0dd7475902d1b/surveymonkey-homepage-300x153.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/f1059276a46bc182aa3f632f37c6c706/surveymonkey-homepage-768x393.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/d8b9a323c4af62a1368b6b2ba5373f16/surveymonkey-homepage-98x50.png.webp 98w, https://www.liveagent.com/wp/urlslab-download/f02bc5dd8b100c525000013921b79e74/surveymonkey-homepage-49x25.png.webp 49w, https://www.liveagent.com/wp/urlslab-download/ec1c800679ad165f90495fc2ee23dd81/surveymonkey-homepage-655x335.png.webp 655w, https://www.liveagent.com/wp/urlslab-download/1c88e955f74b80fe49d2ad2c8be8e9ac/surveymonkey-homepage-700x358.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/5435ba78915e4d47cfc7736b3f126d4a/surveymonkey-homepage-185x95.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f4af107f53dfbac0a6a311d72d25536e/surveymonkey-homepage-110x56.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/116457c4644724cd33a6f3ede70a69b4/surveymonkey-homepage-485x248.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/2bf8422196c823c290b8164d195621d7/surveymonkey-homepage.png.webp 1775w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/88e259c7442e8cdbfaf0bcef5db9b338/surveymonkey-homepage-1024x524.png 1024w, https://www.liveagent.com/wp/urlslab-download/b1937f38199d5b5a4c397c0185899808/surveymonkey-homepage-300x153.png 300w, https://www.liveagent.com/wp/urlslab-download/5da02f263a5f532be800437099cc3313/surveymonkey-homepage-768x393.png 768w, https://www.liveagent.com/wp/urlslab-download/ab1b8e1247c8792878f4ae7aa3145641/surveymonkey-homepage-98x50.png 98w, https://www.liveagent.com/wp/urlslab-download/0674d6e2647109ee335411111a29fb9c/surveymonkey-homepage-49x25.png 49w, https://www.liveagent.com/wp/urlslab-download/b23d5d99f5e3fc4d23b853cc38287376/surveymonkey-homepage-655x335.png 655w, https://www.liveagent.com/wp/urlslab-download/9d1b78f5b25ae23852372243ade6ae40/surveymonkey-homepage-700x358.png 700w, https://www.liveagent.com/wp/urlslab-download/438e1e67224812b571fb7e5abb15979b/surveymonkey-homepage-185x95.png 185w, https://www.liveagent.com/wp/urlslab-download/af054a01b27ee121796af9bc2ade5093/surveymonkey-homepage-110x56.png 110w, https://www.liveagent.com/wp/urlslab-download/14d581319c5fb7ae8c020a80e0613ac9/surveymonkey-homepage-485x248.png 485w, https://www.liveagent.com/wp/urlslab-download/167e74500c80ee45fcc0597fd42d7418/surveymonkey-homepage.png 1775w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/005882612618b40bdc286eb74878094b/surveymonkey-homepage-1024x524.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="524" alt="Surveymonkey Home Page" class="wp-image-589087" data-src="https://www.liveagent.com/wp/urlslab-download/88e259c7442e8cdbfaf0bcef5db9b338/surveymonkey-homepage-1024x524.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"></picture></a></figure> <p>SurveyMonkey CX recently joined GetFeedback to create customer experiences fast. Their program is adaptable as customer needs and preferences change.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>We recommend it for organizations working to build a customer experience program quickly that can adapt as trends and customer needs shift.</p> <h4 class="wp-block-heading" id="key-features">Key Features</h4> <ul class="wp-block-list"> <li>Surveys</li> <li>Automations manager</li> <li>CX program builder</li> <li>Sentiment analysis</li> <li>Pardot integration</li> <li>Webhooks</li> <li>Salesforce integration</li> <li>Custom branding</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-34 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-25">Cons</h4> <ul class="wp-block-list"> <li>Easy to set up</li> <li>Effectively solicits customers for answers and insights</li> <li>Provides internal insights</li> <li>Visual reports that are easy to read and analyze</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-26">Cons</h4> <ul class="wp-block-list"> <li>Reports are limited</li> <li>It may not appear correctly on some devices</li> <li>Follow-up questions are limited</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>It comes in three packages, but customers must contact their sales team for prices.</p> <h3 class="wp-block-heading" id="15-startquestion">15. Startquestion</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/startquestion-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Startquestion Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4f82c81875b756a34dcb3c6ea9d1b15d/startquestion-homepage-1024x535.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/88fc9a745ce6f64eb1128d191169ad76/startquestion-homepage-300x157.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/a7f864b4d0a7dc19263d8df71e7a0c5e/startquestion-homepage-768x402.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/e7d79cf6abe33ea1fc0cbb4303e62667/startquestion-homepage-96x50.png.webp 96w, https://www.liveagent.com/wp/urlslab-download/abe0ddb2e14b57346cdc4e7b6910ae8a/startquestion-homepage-48x25.png.webp 48w, https://www.liveagent.com/wp/urlslab-download/58c8b550d5a346f8ba1b1081d90bd3fb/startquestion-homepage-641x335.png.webp 641w, https://www.liveagent.com/wp/urlslab-download/d68c760e49e2b2901c6a46892daa0915/startquestion-homepage-700x366.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/e570accb8c8c5d0e696447e84b5b79eb/startquestion-homepage-185x97.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/b26d2410c9e208200644f0d1424c315d/startquestion-homepage-110x58.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/8cf21abb9d6af601e5c297531b13e8d4/startquestion-homepage-485x254.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/d4646e81246527863dbf7841c5e60ecb/startquestion-homepage.png.webp 1754w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/a857427936e936cd99c43c58c833f347/startquestion-homepage-1024x535.png 1024w, https://www.liveagent.com/wp/urlslab-download/80845dd01880539c5291ab7269f3f88d/startquestion-homepage-300x157.png 300w, https://www.liveagent.com/wp/urlslab-download/f2ceb4081ced603a1f313f5f08c09ec4/startquestion-homepage-768x402.png 768w, https://www.liveagent.com/wp/urlslab-download/6d71d40107a68d51d4286ccd69e4301c/startquestion-homepage-96x50.png 96w, https://www.liveagent.com/wp/urlslab-download/6680d4a885e28d51589ef0964ed13242/startquestion-homepage-48x25.png 48w, https://www.liveagent.com/wp/urlslab-download/3f51b284464083ba3c8e6b75a75c4f3b/startquestion-homepage-641x335.png 641w, https://www.liveagent.com/wp/urlslab-download/2b94d11a3be5121754266b8f094d440e/startquestion-homepage-700x366.png 700w, https://www.liveagent.com/wp/urlslab-download/3742301d442961d0e3f9a6eed07dab38/startquestion-homepage-185x97.png 185w, https://www.liveagent.com/wp/urlslab-download/5f21c8b5d8efb9ca55e7aa913ed0e38d/startquestion-homepage-110x58.png 110w, https://www.liveagent.com/wp/urlslab-download/afe3d6747b0648746fd5fe7696163d40/startquestion-homepage-485x254.png 485w, https://www.liveagent.com/wp/urlslab-download/0940a3d3240b63725a8ec4c5bd0adc31/startquestion-homepage.png 1754w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4f82c81875b756a34dcb3c6ea9d1b15d/startquestion-homepage-1024x535.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="535" alt="StartQuestion Home Page" class="wp-image-589121" data-src="https://www.liveagent.com/wp/urlslab-download/a857427936e936cd99c43c58c833f347/startquestion-homepage-1024x535.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"></picture></a></figure> <p>Startquestion streamlines the creation of web-based forms and surveys. Their surveys are designed for customers, employees, and network connections.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>This service is recommended for midsize and large businesses who wish to better engage with their employees and customers.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="start">Start</h5> <ul class="wp-block-list"> <li>Over 50 survey templates</li> <li>Intuitive interface</li> <li>18 types of questions</li> <li>Personalizing the appearance of the survey</li> <li>Advanced logic of survey questions</li> <li>Sharing via email / social media / link / QR code</li> <li>Crosstables & easy filtering</li> <li>Export of results to Excel and SPSS</li> <li>Widget for research on websites</li> <li>Technical support by email</li> <li>Full compliance with the GDPR</li> </ul> <h5 class="wp-block-heading" id="business">Business</h5> <ul class="wp-block-list"> <li>Everything in Start plus:</li> <li>NPS research module (cyclical invitations and trends)</li> <li>Sending invitations to surveys from the company email address</li> <li>Conducting employee assessments and knowledge tests</li> <li>Report wizard and export to Word and PowerPoint</li> <li>Dashboards with results</li> <li>Hot alerts about survey filling to a predetermined email address</li> <li>Technical support via email, chat, and phone</li> </ul> <h5 class="wp-block-heading" id="team">Team</h5> <ul class="wp-block-list"> <li>Everything in Business plus:</li> <li>Accounts for multiple users</li> <li>Sharing surveys and reports between users</li> <li>Automation of periodic email reports</li> <li>Placing the survey on your corporate domain</li> <li>Access to API and integration with external systems</li> <li>Open question quantitative analysis module</li> </ul> <h5 class="wp-block-heading" id="enterprise">Enterprise</h5> <ul class="wp-block-list"> <li>Everything in Team plus:</li> <li>Integrations with your IT system</li> <li>Enterprise-class security</li> <li>Access limited to the IP pool</li> <li>Read-only accounts dedicated to browsing results</li> <li>Dedicated Customer Success Manager</li> <li>Hiding the identity of Startquestion.com (white label)</li> <li>Warranty agreement and dedicated SLA</li> <li>Dedicated contract</li> <li>Dedicated GDPR agreement</li> <li>SSL certificate for your domain</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-35 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-27">Cons</h4> <ul class="wp-block-list"> <li>Easy setup</li> <li>Well-structured surveys</li> <li>HR tools</li> <li>Survey templates</li> <li>You can create new surveys quickly</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-28">Cons</h4> <ul class="wp-block-list"> <li>Subscription choices are limited</li> <li>Add-on prices accrue quickly</li> <li>Lack of category folders</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Startquestion offers a free trial after users submit some demographic information. It costs $49 per month, while the <strong>Business</strong> upgrade costs $99 per month. <strong>Team</strong> is the last package with pricing available at $299 per month. <strong>Enterprise</strong> pricing requires a custom setup.</p> <h3 class="wp-block-heading" id="16-userlike">16. Userlike</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/userlike-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Userlike Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4d968e8eb90c8f1dd80ab1f3aa0e54e3/userlike-homepage-1024x508.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/3a7cd0ac3e8896c4a625598463d6d269/userlike-homepage-300x149.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/bd567aba65fdc236fa69a599f061f135/userlike-homepage-768x381.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/74e152bf1b144d4523a36138c5b8329f/userlike-homepage-101x50.png.webp 101w, https://www.liveagent.com/wp/urlslab-download/fd67f197ebc11b6e381274cb4c847a24/userlike-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/24d77e2de7f7cb775fded93d906900a0/userlike-homepage-676x335.png.webp 676w, https://www.liveagent.com/wp/urlslab-download/c0098b7ecbb2917f9c03d166bc0ec41e/userlike-homepage-700x347.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/91129f5429441531e4e4989c0ba03347/userlike-homepage-185x92.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/1e532941ad07e6b6bd8e269cea9f17a5/userlike-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/932379dddd61a770e1a8bf68e6e03a99/userlike-homepage-485x240.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/57e50445a1b09e70ef085226929187e2/userlike-homepage.png.webp 1852w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1cddee9320c5aa249b65544f2ad28192/userlike-homepage-1024x508.png 1024w, https://www.liveagent.com/wp/urlslab-download/dc7297f7051534c08b981aef4c5698e0/userlike-homepage-300x149.png 300w, https://www.liveagent.com/wp/urlslab-download/a3727ce1aa23c601798b03d095958e0d/userlike-homepage-768x381.png 768w, https://www.liveagent.com/wp/urlslab-download/2278523a1c0ddbcabe2b896925dbd7d5/userlike-homepage-101x50.png 101w, https://www.liveagent.com/wp/urlslab-download/52e8d0b41fd0ec6732a53861cd558fbb/userlike-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/33bd3a44708a5552fa809eb9b6c97c07/userlike-homepage-676x335.png 676w, https://www.liveagent.com/wp/urlslab-download/8b9ec0afc4e1304625ad21d5664f286f/userlike-homepage-700x347.png 700w, https://www.liveagent.com/wp/urlslab-download/2078e9199ad36891400d49037f721824/userlike-homepage-185x92.png 185w, https://www.liveagent.com/wp/urlslab-download/7a564af986c54336ecdd7870faa0e81f/userlike-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/3f7e05a1fa3acd12e9c250e96a9a04b6/userlike-homepage-485x240.png 485w, https://www.liveagent.com/wp/urlslab-download/ddad796cd1d11f135d6b0bbe72512b88/userlike-homepage.png 1852w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4d968e8eb90c8f1dd80ab1f3aa0e54e3/userlike-homepage-1024x508.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="508" alt="Userlike Home Page" class="wp-image-589151" data-src="https://www.liveagent.com/wp/urlslab-download/1cddee9320c5aa249b65544f2ad28192/userlike-homepage-1024x508.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"></picture></a></figure> <p>This platform integrates with other messaging apps and implements its own to engage with customers across a variety of channels.</p> <h3 class="wp-block-heading" id="recommended-for">Recommended for</h3> <p>We recommend it for midsize and large businesses who want to extend their ability to connect with customers across various digital channels.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="free">Free</h5> <ul class="wp-block-list"> <li>Integrated live chats</li> <li>Customizable messengers</li> <li>International support</li> <li>Customer feedback</li> <li>Customer analytics</li> </ul> <h5 class="wp-block-heading" id="team">Team</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Unlimited conversations</li> <li>Unlimited contacts</li> <li>Website Messenger</li> <li>Add-ons</li> <li>WhatsApp channel</li> <li>Channel access</li> </ul> <h5 class="wp-block-heading" id="corporate">Corporate</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Live Translation</li> <li>Video calls</li> <li>Screen sharing</li> </ul> <h5 class="wp-block-heading" id="business">Business</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Screen sharing</li> <li>White label</li> <li>Full API access</li> <li>Advanced routing</li> <li>Chatbot</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-36 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-29">Cons</h4> <ul class="wp-block-list"> <li>Analytics help track customer behavior</li> <li>It works with all devices</li> <li>Integrates with Salesforce, Mailchimp, and others</li> <li>The messenger can be customized to match your branding</li> <li>Surveys gauge customer feedback before and after chatting</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-30">Cons</h4> <ul class="wp-block-list"> <li>Team support costs extra</li> <li>Prices tend to be higher than the industry’s average</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Userlike offers a free and simple chat box for website integration. No credit card is needed, and no setup fees are ever charged. Users can also enjoy a 14-day free trial.</p> <p>Userlike’s paid subscriptions come in three tiers: <strong>Team</strong> at $100 per month, <strong>Corporate</strong> at $320 per month, and <strong>Business</strong> at $800 per month.</p> <h3 class="wp-block-heading" id="17-monday-com">17. Monday.com</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/monday_com-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Monday Com Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c36e2f8466c55ea0b65952b89b894ea6/monday_com-homepage-1024x503.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/df40ab5c625cb406f02caa2767f3b21e/monday_com-homepage-300x147.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/4eb1e3999c60982c849799e76028b6d4/monday_com-homepage-768x377.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/cee6fddc2fad63b61d667f847cb179fe/monday_com-homepage-102x50.png.webp 102w, https://www.liveagent.com/wp/urlslab-download/164a3d68e0e90276953fb778fbf60272/monday_com-homepage-51x25.png.webp 51w, https://www.liveagent.com/wp/urlslab-download/37bbdb4a93d53340d63abed0572ab23f/monday_com-homepage-682x335.png.webp 682w, https://www.liveagent.com/wp/urlslab-download/0bbc2901e97866aaec767927f59ef7be/monday_com-homepage-700x344.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/ec2d055ac74c540d110751e392fd4e44/monday_com-homepage-185x91.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/b840df08e0d064df21aa29e6f5f9e3ba/monday_com-homepage-110x54.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/a3ce809c510c0a42c5071422e6458abd/monday_com-homepage-485x238.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/3aead85877f1f8b0131e2d2b4d3fc961/monday_com-homepage.png.webp 1880w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f881cf96b7b1d9a725e6bac5c78fcc8c/monday_com-homepage-1024x503.png 1024w, https://www.liveagent.com/wp/urlslab-download/90b7d87cc05958caadf2dba34c243dfe/monday_com-homepage-300x147.png 300w, https://www.liveagent.com/wp/urlslab-download/2e7b7684264a35da4c9502b63a67c0a3/monday_com-homepage-768x377.png 768w, https://www.liveagent.com/wp/urlslab-download/aaead109a3b8027748275aa844fa5825/monday_com-homepage-102x50.png 102w, https://www.liveagent.com/wp/urlslab-download/d2c6e37df9a7781213ce218314dc2a14/monday_com-homepage-51x25.png 51w, https://www.liveagent.com/wp/urlslab-download/9ad6d2e9cc5a617065aded9d1151a93e/monday_com-homepage-682x335.png 682w, https://www.liveagent.com/wp/urlslab-download/31171c96fd5e2d46d4cca29e1ec542f5/monday_com-homepage-700x344.png 700w, https://www.liveagent.com/wp/urlslab-download/1ef5f83087179d5db652c540817fc21d/monday_com-homepage-185x91.png 185w, https://www.liveagent.com/wp/urlslab-download/ce4da5f4e4771def111c0e27948f82d0/monday_com-homepage-110x54.png 110w, https://www.liveagent.com/wp/urlslab-download/301bab9b74037c9a0a144534f6ca3d24/monday_com-homepage-485x238.png 485w, https://www.liveagent.com/wp/urlslab-download/21aa3f7cb1ae5fba6f6d30cfb4d13de3/monday_com-homepage.png 1880w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c36e2f8466c55ea0b65952b89b894ea6/monday_com-homepage-1024x503.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="503" alt="Monday.com Home Page" class="wp-image-589182" data-src="https://www.liveagent.com/wp/urlslab-download/f881cf96b7b1d9a725e6bac5c78fcc8c/monday_com-homepage-1024x503.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"></picture></a></figure> <p>An all-in-one SaaS platform that makes the start of every week a little easier. It helps businesses provide better customer experiences, IT solutions, and project management.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>We recommend it for businesses who want to scale their digital marketing, human resources, and IT departments without incurring massive hardware and personnel expenses.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="individual">Individual</h5> <ul class="wp-block-list"> <li>Unlimited boards</li> <li>Unlimited docs</li> <li>200+ templates</li> <li>Over 20 column types</li> <li>Up to 2 team members</li> <li>iOS and Android apps</li> </ul> <h5 class="wp-block-heading" id="basic">Basic</h5> <ul class="wp-block-list"> <li>Includes Individual</li> <li>Unlimited free viewers</li> <li>Unlimited items</li> <li>5 GB file storage</li> <li>Prioritized customer support</li> <li>Create a dashboard based on 1 board</li> </ul> <h5 class="wp-block-heading" id="standard">Standard</h5> <ul class="wp-block-list"> <li>Includes Basic</li> <li>Timeline & Gantt views</li> <li>Calendar view</li> <li>Guest access</li> <li>Automations</li> <li>(250 actions per month)</li> <li>Integrations</li> <li>Create a dashboard that combines up to 5 boards</li> </ul> <h5 class="wp-block-heading" id="pro">Pro</h5> <ul class="wp-block-list"> <li>Includes Standard</li> <li>Private boards and docs</li> <li>Chart view</li> <li>Time tracking</li> <li>Formula column</li> <li>Dependency column</li> <li>(25,000 actions per month)</li> <li>Integrations</li> <li>Create a dashboard that combines up to 10 boards</li> </ul> <h5 class="wp-block-heading" id="enterprise">Enterprise</h5> <ul class="wp-block-list"> <li>Includes pro</li> <li>Enterprise-scale</li> <li>Automations & Integrations</li> <li>Enterprise-grade security & governance</li> <li>Advanced reporting & analytics</li> <li>Multi-level permissions</li> <li>Tailored onboarding</li> <li>Premium support</li> <li>Create a dashboard that combines up to 50 boards</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-37 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-31">Cons</h4> <ul class="wp-block-list"> <li>A dashboard that’s easy to understand</li> <li>Quick IT support</li> <li>Cross-platform integration</li> <li>Real-time updates</li> <li>Task assignment</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-32">Cons</h4> <ul class="wp-block-list"> <li>Notifications can be overwhelming for larger teams with more tasks</li> <li>Learning curve</li> <li>Automation lacks formulas</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Monday.com includes a free version for individuals who want to organize their tasks. With annual billing, their prices are as follows:</p> <p><strong>Basic</strong> – $24 per month<br><strong>Standard</strong> – $30 per month<br><strong>Pro</strong> – $48 per month<br><strong>Enterprise</strong>: requires a custom solution</p> <h3 class="wp-block-heading" id="18-canny">18. Canny</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/canny-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Canny Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e51981ae04394d1654efe8a30ebf1592/canny-homepage-1024x554.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/d3703aad0383c2041b9b4715d83800ea/canny-homepage-300x162.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/ea94d2d2cef8bbe339f33097d5e04d67/canny-homepage-768x416.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/fede5020c7e22d8b50b2b548717c4088/canny-homepage-92x50.png.webp 92w, https://www.liveagent.com/wp/urlslab-download/9b9e21624882a760df9e91dbcbf33b67/canny-homepage-46x25.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/ecf70e5c5841137cc7955442043efbfe/canny-homepage-619x335.png.webp 619w, https://www.liveagent.com/wp/urlslab-download/d0a0597588638c064ce7cb0fc6ba45cd/canny-homepage-700x379.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a481ff77b9d4781fe0c8098b2de29740/canny-homepage-185x100.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/81c6192a7f689df2fc4485fe6aa1d0fa/canny-homepage-110x60.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/d4c01bdf6e2c03fc0738ddd89611c117/canny-homepage-485x263.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/329ca14675312ec0d088a176e3cfbe1b/canny-homepage.png.webp 1681w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/edb9fbc0f8dca650e4c72b2ef869139c/canny-homepage-1024x554.png 1024w, https://www.liveagent.com/wp/urlslab-download/5903d8eb0cf91e1d9a87a7f4f8af5cac/canny-homepage-300x162.png 300w, https://www.liveagent.com/wp/urlslab-download/901f6035d9efc27e7ead0a2810bc8421/canny-homepage-768x416.png 768w, https://www.liveagent.com/wp/urlslab-download/386858953296b094a29dc8104a0e2b81/canny-homepage-92x50.png 92w, https://www.liveagent.com/wp/urlslab-download/bca59be9c1063e4b6af1da73815c4b41/canny-homepage-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/2a76d04cb3f7ef9cdbdae0f62d1d394d/canny-homepage-619x335.png 619w, https://www.liveagent.com/wp/urlslab-download/264f0e857bb9c54ec9eb4347e7ff8fe1/canny-homepage-700x379.png 700w, https://www.liveagent.com/wp/urlslab-download/64a2fc1a4e8b6e2f7c86aa0342ab75fb/canny-homepage-185x100.png 185w, https://www.liveagent.com/wp/urlslab-download/69f306ed2cae4e9e591ec970e0433353/canny-homepage-110x60.png 110w, https://www.liveagent.com/wp/urlslab-download/3c25d49e5c6dc11ebf31e4dadfdcf614/canny-homepage-485x263.png 485w, https://www.liveagent.com/wp/urlslab-download/02414ef2a7678eba99176b4c2f713efd/canny-homepage.png 1681w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e51981ae04394d1654efe8a30ebf1592/canny-homepage-1024x554.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="554" alt="Canny Home Page" class="wp-image-589213" data-src="https://www.liveagent.com/wp/urlslab-download/edb9fbc0f8dca650e4c72b2ef869139c/canny-homepage-1024x554.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"></picture></a></figure> <p>Canny accumulates customer reviews and feedback into one place for easy analysis. This information can be used to improve product descriptions and marketing efforts.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>It is recommended for eCommerce businesses with gaps in their performance that they can’t quite pin down.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <h5 class="wp-block-heading" id="starter">Starter</h5> <ul class="wp-block-list"> <li>Status updates</li> <li>User profiles</li> <li>Single sign-on</li> <li>Admin reports</li> <li>User reports</li> <li>Vote-on-behalf</li> <li>Tags</li> <li>Customization</li> <li>Admin badges</li> <li>Subdomains</li> <li>Widgets</li> </ul> <h5 class="wp-block-heading" id="growth">Growth</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Private boards</li> <li>User segmentation</li> <li>Roadmap Prioritization</li> <li>Internal comments</li> <li>Post categories</li> <li>Post ETAs</li> <li>Post owners</li> </ul> <h5 class="wp-block-heading" id="business">Business</h5> <ul class="wp-block-list"> <li>All previous features</li> <li>Admin roles</li> <li>Remove branding</li> <li>Email white labeling</li> <li>Reporting dashboard</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-38 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-33">Cons</h4> <ul class="wp-block-list"> <li>Intuitive dashboard</li> <li>Seamlessly gathers customer feedback</li> <li>Customer forums help reduce resources while assisting customers</li> <li>Easy for customers to use</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-34">Cons</h4> <ul class="wp-block-list"> <li>The widget lacks customization</li> <li>Canny instances don’t work for individual products</li> <li>Can’t prioritize feedback</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Canny offers a 14-day trial, with no credit card required. Its <strong>Starter</strong> plan costs $50 per month, and the <strong>Growth</strong> plan costs $200 per month. The <strong>Business</strong> plan must be customized, so users have to contact Canny for pricing.</p> <h3 class="wp-block-heading" id="19-salesforce-service-cloud">19. Salesforce Service Cloud</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/salesforce-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Salesforce Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/21f2365238e4d86dc75b4fc4db553337/salesforce-homepage-1024x512.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/63a0d8a14f14cd2e4628b6c4ebdc7cd8/salesforce-homepage-300x150.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/6ff640d05fbe65515b284daaa843e873/salesforce-homepage-768x384.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/cab94a3c3e9e346f23f800fb1c37f5eb/salesforce-homepage-100x50.png.webp 100w, https://www.liveagent.com/wp/urlslab-download/57062f5dcb52966ed936cd8fca71bd8a/salesforce-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/c09f1dfd68949e3d8cb156c0d192f702/salesforce-homepage-670x335.png.webp 670w, https://www.liveagent.com/wp/urlslab-download/40d8c008257d4b6741eeab63675ad169/salesforce-homepage-700x350.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/53513516584764bc2e2647549e9a70d2/salesforce-homepage-185x92.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/ddc9bd9777a5a84a75778f61060dd6a8/salesforce-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/b3d0322b5f304250794bdd1f6d32fa44/salesforce-homepage-485x242.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/e0e1d93caa6dd13d47de3062b6e2d34c/salesforce-homepage.png.webp 1885w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/eb1b9dd6feaec71ac2618d00dad685e5/salesforce-homepage-1024x512.png 1024w, https://www.liveagent.com/wp/urlslab-download/da3bffb09199cd400ca5e5fde3b6c0ce/salesforce-homepage-300x150.png 300w, https://www.liveagent.com/wp/urlslab-download/9b36197fe83ce3761881d192969478e0/salesforce-homepage-768x384.png 768w, https://www.liveagent.com/wp/urlslab-download/316f26a790d17f82830d06e5bcfd1b64/salesforce-homepage-100x50.png 100w, https://www.liveagent.com/wp/urlslab-download/78943afe4e903f1a729e2130a5dd3761/salesforce-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/d4b512488214fd4dbf89d689739982ba/salesforce-homepage-670x335.png 670w, https://www.liveagent.com/wp/urlslab-download/d0b83f690008283f06e0515eeaf85962/salesforce-homepage-700x350.png 700w, https://www.liveagent.com/wp/urlslab-download/7a2276b2da3c5e4684c5731f7c4b23b6/salesforce-homepage-185x92.png 185w, https://www.liveagent.com/wp/urlslab-download/1285c0581f6e71a57aec4cf2c5cbc4de/salesforce-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/3b80f00c6fbd11384c7ced6ca13b5b87/salesforce-homepage-485x242.png 485w, https://www.liveagent.com/wp/urlslab-download/ad567ea66aa70e840dddd957381c8063/salesforce-homepage.png 1885w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/21f2365238e4d86dc75b4fc4db553337/salesforce-homepage-1024x512.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="512" alt="Salesforce homepage" class="wp-image-559098" data-src="https://www.liveagent.com/wp/urlslab-download/eb1b9dd6feaec71ac2618d00dad685e5/salesforce-homepage-1024x512.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"></picture></a></figure> <p>This customer experience platform offers agents a remote dashboard that features a full view of each customer. It also uses automation to streamline case management.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>It is recommended for enterprises with a team of agents to manage large customer cases. It’s also perfect for firms that serve as <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service</a> subcontractors.</p> <h4 class="wp-block-heading" id="key-features">Key features</h4> <ul class="wp-block-list"> <li>Agent Workspace</li> <li>Automation & Workflow</li> <li>Case Management</li> <li>Knowledge Management</li> <li>Incident Management</li> <li>Omni-Channel Routing</li> <li>Reporting & Analytics</li> <li>Service Cloud Voice</li> <li>Video Assistant</li> <li>Workforce engagement</li> <li>Self-service</li> <li>Digital channels</li> <li>Field service</li> <li>Employee service</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-39 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-35">Cons</h4> <ul class="wp-block-list"> <li>Agents can work remotely from any device</li> <li>Teams can collaborate with ease</li> <li>Easily follow leads to conversions</li> <li>Offers a holistic view of each customer</li> <li>Automation allows agents to resolve customer issues faster</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-36">Cons</h4> <ul class="wp-block-list"> <li>History-based reporting is difficult to achieve</li> <li>Some tools have a steep learning curve, even among the tech-savvy</li> <li>Setup is time-consuming</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>Salesforce Service Cloud offers a free trial that includes training. From there, prices start at $25 per month for the <strong>Essentials</strong> plan and increases to $75 for the <strong>Professional</strong> plan. For larger businesses and organizations, the <strong>Enterprise</strong> package starts at $150 per month, while the <strong>Unlimited</strong> package costs $300 per month. Each price is set per user.</p> <p>Are you looking for a <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service solution</a> that integrates Salesforce? Look no further, LiveAgent offers a free Salesforce integration.</p> <h3 class="wp-block-heading" id="20-activecampaign">20. ActiveCampaign</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/01/activecampaign-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 01 - Activecampaign Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0a9449dd4aeb60339ee8b34d880ba6b7/activecampaign-homepage-1024x459.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/ec49c14084f1a4f33aac6b8cd1254fed/activecampaign-homepage-300x135.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/664d0c0ace9dd1d01671fa45fe4379c8/activecampaign-homepage-768x345.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/f7ea079de6f17136594985a1e984e50d/activecampaign-homepage-111x50.png.webp 111w, https://www.liveagent.com/wp/urlslab-download/365074ca364f8a3bfdba53bc0779dc10/activecampaign-homepage-56x25.png.webp 56w, https://www.liveagent.com/wp/urlslab-download/8d7e5989f64c2ebec77a572f42567034/activecampaign-homepage-747x335.png.webp 747w, https://www.liveagent.com/wp/urlslab-download/5ccd5931940fe7a3c456a0861e206efb/activecampaign-homepage-700x314.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/ccc0ecbabac04aa7fe007760a1ba89eb/activecampaign-homepage-185x83.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/6be9efb4c3bd43aa4a0bfeda64aef032/activecampaign-homepage-110x49.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/ab016ef00caa5df9249f7b9aaae836b2/activecampaign-homepage-485x218.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/6b352a102cf77cab579a049f7f2398f1/activecampaign-homepage.png.webp 1663w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/511512050734a483e7ecad935e25f82b/activecampaign-homepage-1024x459.png 1024w, https://www.liveagent.com/wp/urlslab-download/8c5b26e173cb735edb433be31d9d3b0a/activecampaign-homepage-300x135.png 300w, https://www.liveagent.com/wp/urlslab-download/805627c6a37838c3842f86c416a2aef9/activecampaign-homepage-768x345.png 768w, https://www.liveagent.com/wp/urlslab-download/03afea02e00aac68c8b391e50f3e1a42/activecampaign-homepage-111x50.png 111w, https://www.liveagent.com/wp/urlslab-download/b54f26146d08992a2951cc6283dfb6e5/activecampaign-homepage-56x25.png 56w, https://www.liveagent.com/wp/urlslab-download/aad0d55b82ac423236c3f29a337a638e/activecampaign-homepage-747x335.png 747w, https://www.liveagent.com/wp/urlslab-download/36c2956a827e02f442f6dd4305ba00cd/activecampaign-homepage-700x314.png 700w, https://www.liveagent.com/wp/urlslab-download/b723562eed1881fa98ccdb48d2b7d372/activecampaign-homepage-185x83.png 185w, https://www.liveagent.com/wp/urlslab-download/3caaf105ef044515aa3a816a12e375bc/activecampaign-homepage-110x49.png 110w, https://www.liveagent.com/wp/urlslab-download/40ec883f0a0a7b63aea3636f30c89cb4/activecampaign-homepage-485x218.png 485w, https://www.liveagent.com/wp/urlslab-download/81942a56056b7e5741d4e5f442ca80c6/activecampaign-homepage.png 1663w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0a9449dd4aeb60339ee8b34d880ba6b7/activecampaign-homepage-1024x459.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="459" alt="ActiveCampaign Home Page" class="wp-image-589248" data-src="https://www.liveagent.com/wp/urlslab-download/511512050734a483e7ecad935e25f82b/activecampaign-homepage-1024x459.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"></picture></a></figure> <p>ActiveCampaign is designed to automate the customer experience process. It includes marketing and email campaign functionality.</p> <h4 class="wp-block-heading" id="recommended-for">Recommended for</h4> <p>Any business needing to streamline marketing campaigns and measure customer engagement should utilize this tool.</p> <ul class="wp-block-list"> <li>Key features</li> <li>Marketing automation</li> <li>Sales and CRM automation</li> <li>Machine learning</li> <li>Omni-channel integration</li> <li>Customer segmentation</li> <li>Site tracking</li> <li>Segmentation</li> <li>Email marketing automation</li> <li>Advanced reporting</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-40 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-37">Cons</h4> <ul class="wp-block-list"> <li>Easy to use</li> <li>Automation streamlines marketing</li> <li>Machine learning helps improve each implementation over time</li> <li>Omni-channel integration makes it easier for customers and agents to use</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-38">Cons</h4> <ul class="wp-block-list"> <li>Reports can be overwhelming and difficult to interpret</li> <li>It doesn’t include a free version</li> <li>Email templates are limiting</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Price</h4> <p>ActiveCampaign does not offer a free trial. Below, we quickly outline the monthly price for each package.</p> <p><strong>Lite</strong> – $15<br><strong>Plus</strong> – $70<br><strong>Professional</strong> – $159<br><strong>Enterprise</strong> – $279</p> <h2 class="wp-block-heading" id="customer-experience-software-compared">Customer experience software compared</h2> <p>We’ve covered quite a few customer experience software choices. But how do they compare? Below, we’ll take a look at the top 5 and how actual users have rated each.</p> <figure class="wp-block-table aligncenter is-style-stripes"><table><thead><tr><th>Experience Software</th><th class="has-text-align-center" data-align="center">Capterra Rating</th><th class="has-text-align-center" data-align="center">Web based</th><th class="has-text-align-center" data-align="center">Free version</th><th class="has-text-align-center" data-align="center"> Free trial</th><th class="has-text-align-center" data-align="center">Starting price</th></tr></thead><tbody><tr><td>LiveAgent</td><td class="has-text-align-center" data-align="center"><a href="https://www.capterra.com/p/102188/LiveAgent/" title="P - 102188 - LiveAgent">4.7</a></td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">$15</td></tr><tr><td>SurveyLegend</td><td class="has-text-align-center" data-align="center">4.6</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">$19</td></tr><tr><td>Freshdesk</td><td class="has-text-align-center" data-align="center">4.5</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">$18</td></tr><tr><td>Nicereply</td><td class="has-text-align-center" data-align="center">4.7</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">NO</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">$49 </td></tr><tr><td>Smartlook</td><td class="has-text-align-center" data-align="center">4.7</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">YES</td><td class="has-text-align-center" data-align="center">$31</td></tr></tbody></table><figcaption class="wp-element-caption"> Comparison of customer experience software </figcaption></figure> <h2 class="wp-block-heading" id="is-a-free-trial-of-customer-experience-software-useful">Is a free trial of customer experience software useful?</h2> <p>Some customer experience platforms offer free trials. These are useful for discovering the tools available and testing them with your company’s needs. That way, you can do a little testing before actually paying.</p> <p>Some platforms also offer free versions of their software. The functionality is typically limited and significantly scaled-down. They are often most useful to startups and small businesses. These are often meant to serve as trial versions that are ready to scale as the business grows.</p> <div class="BlockDiscover BlockDiscover--support-portal" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Still not sure?</p> <p class="BlockDiscover__text">LiveAgent offers free trial with all features and integrations so you can try it on your own and see if it fits your needs</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Try it now</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="conclusion">Conclusion</h2> <p>We’ve covered a lot of information about what <a href="/academy/customer-experience/" title="Because customer service is an integral part of customer experience, improving it enhances the experience for your customers, retention, and revenue." hreflang="en-US" onover-preload="1">customer experience</a> software is, how it works, the benefits, and several industry-leading platforms.</p> <p>We’ve also discussed how they can improve your marketing approach, along with strategies for getting the most from customer experience software.</p> <p>So how does LiveAgent measure up? Here’s a quick summary of how we fill each of the needs listed in this post.</p> <ul class="wp-block-list"> <li><strong>The best all-in-one customer experience software</strong></li> </ul> <p>LiveAgent offers a robust suite of tools and features that offer full control of the customer experience. We also integrate with a variety of platforms and channels, from social media to apps and websites. Our website includes an entire library of <a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">useful guides</a> and <a href="/webinars/" title="LiveAgent customer service webinar focuses on multi-channel help desk solution. Live chat, ticketing software, live chat, built-in call center and much more are included. LiveAgent free trial is available for a limited time." hreflang="en-US" onover-preload="1">information</a>.</p> <ul class="wp-block-list"> <li><strong>The best customer experience software with built-in ticketing, live chat and call center</strong></li> </ul> <p>The tools offered by LiveAgent meet customers where they are. This means live chats on websites, ticketing tools that streamline collaboration, and even a built-in call center. It also streamlines the workflow of your organization.</p> <ul class="wp-block-list"> <li><strong>The best feature-rich customer experience software</strong></li> </ul> <p>LiveAgent offers a variety of features to help businesses connect with customers. It also offers a vast library of resources for its clients. These resources include blog posts, templates, glossaries, typing tests, a WordPress plugin, directories, webinars, an academy, and so much more.</p> <ul class="wp-block-list"> <li><strong>The best value for the price customer experience software</strong></li> </ul> <p>For the vast tools, resources, integrations, and support offered by LiveAgent, our highest tier package is only $39 per month per agent. A free trial helps ensure that LiveAgent will integrate seamlessly before any money is spent.</p> <ul class="wp-block-list"> <li><strong>The highest-rated customer experience software</strong></li> </ul> <p>Our robust platform continues to earn better reviews than industry leaders like Zendesk and Freshdesk. These reviews come from both users and industry publications. The highest-rated customer experience software will also have big-name clients, like Forbes, Airbus, and NASCAR.</p> <ul class="wp-block-list"> <li><strong>The easiest customer experience software to setup & use, and integrate</strong></li> </ul> <p>Our full suite of resources is designed to walk you through each step of the process, from setting up your business on our platform to integrating our tools with your digital assets. We’ll also show you how to maximize the full potential of each tool that you’ve decided to implement.</p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Related Articles</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/blog/customer-loyalty-and-retention/" title="Discover the essentials of customer loyalty and retention, the similarities and differences, metrics and KPIs, and handy strategies to help you advance." hreflang="en-US" onover-preload="1"><img alt="Discover the essentials of customer loyalty and retention, the similarities and differences, metrics and KPIs, and handy strategies to help you advance." data-src="https://assets.flowhunt.io/screenshots/1d230dabdb5bc7cb/48da30ba0bb29064/1727282542_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.com/blog/customer-loyalty-and-retention/" title="Discover the essentials of customer loyalty and retention, the similarities and differences, metrics and KPIs, and handy strategies to help you advance." hreflang="en-US" onover-preload="1">Customer loyalty and retention: Simple guide, strategies, and metrics</a></p><p class="urlslab-rel-res-item-summary">Unlock the secrets of customer loyalty and retention with our comprehensive guide. 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